<p>Studiens syfte har varit att beskriva och analysera hur kuratorer vid psykosociala enheter inom primärvården hanterar sina känslor i patientarbetet. En kvalitativ forskningsmetod har genomförts med hjälp av intervjuer med fyra kuratorer vid tre olika psykosociala enheter inom primärvården. Resultatet har analyserats utifrån copingteori och existentiell teori. Resultaten visar att respondenterna använder sig av copingstrategier såsom att söka kunskap, söka lösningar, stöd och vägledning och upphäva stundens allvar i form av humor för att hantera känslor i patientarbetet. Dessutom förlitar respondenterna sig till sin kunskap och erfarenhet inom kuratorsyrket. De använder sig dessutom av reflektion och stöd av vissa kolleger som de känner sig trygga med. Vid sidan av copingstrategier använder sig respondenterna av existentiellt perspektiv i form av att finna mening, sammanhang och värde av sin handling i patientarbetet. Respondenter har beskrivit att deras ödmjukhet och empati till människor har fördjupats i samband med patientarbetet. De har även i samband med patientarbetet fått ökad medvetenhet för människans sociala sammanhang. Detta har därför påverkat deras inställning till egen livssituation och människor. De upplever även att vardagslivet har påverkats av patientarbetet. Respondenterna anser att det därför är viktigt att upprätta tydliga gränser mellan arbete och fritid för att orka med patientarbetet. Därför gör de fritidsaktiviteter som är roliga och avkopplande.</p>

Forskningsproblem: Det har uppmärksammats en ökad oro bland Big 4-byråerna över den tilltagande konkurrensen på revisionsmarknaden och tendensen att bolag väljer att byta revisionsbyrå mer frekvent. Det finns ett behov i att förklara varför bolag väljer att frivilligt byta revisionsbyrå. Syfte: Syftet med studien är att förklara varför bolag frivilligt väljer att byta revisionsbyrå. Metod 15 hypoteser härleds utifrån befintlig forskning och teori inom området för revisionsbyråbyten. Dessa prövas genom en kombinerad enkät- och dokumentstudie av totalt 100 bolag för perioden mellan 2010-2014. Resultat: Av studiens totalt 100 bolag visade det sig att 33 bolag (33 %) bytt revisionsbyrå under perioden mellan 2010-2014. 14 av studiens 15 hypoteser förkastas i hypotesprövningen. Kunskapsbidrag: I den statistiska analysen visas variablerna revisionskostnad, byte av ledning, bristfälligt samarbete och tredje parts påtryckningar bli signifikanta i att förklara ett byte av revisionsbyrå. Endast variabeln bristfälligt samarbete uppvisar dock ett korrekt förutspått samband, där ett ökat bristfälligt samarbete mellan revisor och bolagsledning ökar sannolikheten för ett byte av revisionsbyrå. / Problem: Increased concern regarding an enlarged competition and more frequent audit firm switching behavior has been noticed among the Big 4-audit firms. There is a need to explain why companies voluntarily choose to switch audit firm. Purpose: The aim of the study is to explain why companies voluntarily choose to switch audit firm. Method: 15 hypothesis are derived from existent research and theory in the area of audit firm switching. They are tested through a combined survey- and document study of 100 companies during the period of 2010-2014. Results: The study showed that 33 out of 100 companies (33 %) switched their audit firm during the period of 2010-2014. 14 out of 15 hypothesis are rejected in the study. Contribution: The statistical analysis showed that the variables audit fee, change in management, inadequate working relationship and third party influences are significant in explaining an audit firm switch. However, the only variable to show a correctly predicted relationship is inadequate working relationship, which implicates that an increased inadequate working relationship between the auditor and management leads to an increased probability of an audit firm switch.

This diploma thesis deals with the silence between the psychotherapist and the client in individual psychotherapy. The study is mainly concerned with the importance of the silence during the process of psychotherapy, especially with the content and the benefit of the silence. In the first part of this thesis the main theoretic recourses which are necessary for understanding the second part of this study are discussed. Particularly this part is engaged in the silence, the psychotherapy, the interpersonal relationship and therapeutic relationship. In this part there is also specified the silence in the interpersonal relationship and the silence between the psychotherapist and the client. The second part of this thesis at first introduces the results of the qualitative research. This research approaches the occurrence and the characteristic of the silence in individual psychotherapy and its relation to the therapeutic relationship by processing of semistructured dialogues with the psychotherapists. This second part also contains the results of the participation of the responsibility for the quality of the silence, the influence of the silence on the result of the psychotherapy and also brings the manual of the successful work with the silence in psychotherapy.

Rituals can be described as ceremonial acts, that have typical rules and own significance. They have their place not only for substance abusers within therapeutic communities, but in a daily life also. Usually, rituals are bonded to traditions of a specific community and they provide a possibility for an individual to identify with this community. They provide also strong emotional experience and they concern spiritual parts of the individual as well. The main objective of this study is to provide a possible view of clients of each stages of final ritual in specific therapeutic community and to find out how it is perceived and valued in a case of a given attitude on their process of own treatment. The elaborated work is focused on emotions which are experienced by clients, whether and in a case how they sense the person, to whom is the ritual addressed, and how they sense therapists and objects which are used during the ritual. In the elaborated work is used a qualitative approach. Data were collected by individual semi-structured interviews. The sample was chosen by a method of intended choice via an institution, it is consisted of therapeutic community White Light I clients, which were present in the community at that time and simultaneously participated on the leaving ritual in this community....

In the thesis I focused on a process of residential treatment in a therapeutic community. Such a process is mostly divided into four stages in all therapeutic communities in the CR where different needs and tasks are required from clients. The procedure in the treatment process is evaluated by the group as well as by staff. The fulfillment of criteria in each phase is a condition needed for shifting the clients in the treatment process towards successful completion of treatment. These phases are clearly defined by therapists and clients are acquainted with them through the operating manual. The aim of the thesis is to describe the process of treatment and common elements with regard to how it is perceived and experienced by the clients during the treatment in the therapeutic community WHITE LIGHT I. Using methods of prospective study helps to describe the process of treatment and then divide it according to the common elements into ,,phases" as they are perceived by the clients themselves, and compare them with formally stated phases of treatment in the TC. The thesis is based on a qualitative approach. Data collection was conducted through prospective monitoring, ie. a different method from the previous research, which was focused retrospectively. In addition, the research used other sources of...

1 Regulations of stockbroker's acting towards his clients Abstract The purpose of my thesis is to define and analyze a scope of regulation of securities broker's acting toward his clients. These rules are set up by European law and regulation, which was brought by three legal documents. First is Directive no. 2004/39/EC on markets in financial instrument, also called MiFID (Markets in Financial Instrument Directive). Second rule is implementing regulation of European Commission no. 1287/2006. Third rule is implementing directive of Commission no. 2006/73/EC. The first rule crates so called LEVEL 1 and the last two rules create LEVEL 2. Legal rules in Czech Republic are set up by reception of above mentioned European rules into the Czech act no. 256/2004 Sb. about business activities on capital markets and implementing publication no. 237/2008 Sb. These all legal documents bring wide range of regulations and inside of this regulation; the significant group is created by rules about protection of the clients, which are the subject of my analyses in the thesis. The thesis is composed of introduction chapter and seven specific chapters. In introduction are presented objectives and goals and structure of the thesis. In this chapter is defined the basic terminology and sources of the law. First chapter is focused...

Thesis title: Customer satisfaction of the recreational center Vršasport Goal of the thesis: This thesis focuses on recreational center Vršasport. The customer satisfaction was measured by a survey handed out to the customers of the center. The creation of the survey and following data elaboration was the main goal of this thesis as well. The result of the survey will reflect the customer satisfaction of the recreational center. Based on data extracted from the survey, the center will be able to improve its services to better serve the customers. Methods: Customer satisfaction was examined by the survey that was handed out to customers of Vršasport center between November 2011 and April 2012. The survey focuses mainly on topics related to satisfaction of the customer needs. Results: Customers of sport center Vršasportcentrum are mainly satisfied with offered services. Deficiencies were mainly found in lack of hygiene in locker rooms and in lack of center presentation - both center's wabpages and facebook pages. Overall, the customers are satisfied with offered services. Key words: marketing, services, sport services, loyalty, customers, survey

1 Title: Client Protection in Financial Services Key words: client, consumer, financial service, deposit, credit Abstract The present diploma thesis focuses on the client protection in financial services. It introduces relevant legislature and provides a reader with the analysis of the level of legal protection. Introduction part explains my motivation for the choice of the topic, mostly influenced by current debate over certain forms of financial services. It also presents a processing method of the thesis and kinds of resources used. The first chapter of the thesis is dedicated to an elaborate definition of the analysed key terms - the client and the financial services. In the contewxt of this work is client understood as a consumer. First part provides the reader with comparison of legal definitions of consumer presented in various legislation. A broad term of finacial services is hereby narrowed to accepting deposits and providing credit loans. The second chapter consists of analysis of legislation which regulates client protection in this field. Substantial part is provided for the proper decription of the EU legislature. Last part of the chapter sketches a short summary of changes brought by the new legislation in the field of private law, that comes into force in January 2014. Chapter Three concernes...

Syftet med denna kvalitativa uppsats var att, utifrån ett hermeneutiskt perspektiv, ta reda på hur socialsekreterare inom socialtjänsten upplever den psykosociala arbetsmiljön. Vi ville undersöka hur socialsekreterare fann glädje i sitt arbete och vilka utmaningar socialsekreterarna upplever i arbetet. Vi valde att intervjua sex socialsekreterare med varierande längd i yrket, verksamma i två kommuner. Intervjumaterialet tolkades med hjälp av KASAM och krav-kontroll-stödmodellen. Resultatet visade att en bra arbetsgrupp och bra kollegor var avgörande för att känna trivsel på arbetsplatsen, vilket vi tolkade som att socialsekreterarna upplevde en meningsfullhet med sitt arbete. Även klienterna var en faktor som bidrog till att socialsekreterarna kände glädje i arbetet, men var också något som de upplevde som en utmaning i arbetet. Andra utmaningar var att de inte hann med sina arbetsuppgifter på grund av dokumentationskraven och att det fanns brister i rutiner och riktlinjer vilket försvårade arbetet. / The purpose of this qualitative study was, through a hermeneutic perspective, to find out how social workers in the social services, experience the psychosocial work environment. We wanted to explore how the social workers found joy in their vocation and which challenges the social workers experienced in the work. We chose to interview six social workers with varying length in the profession, active in two municipalities. The interview material was interpreted with Sense of Coherence (SOC) and the demand-control-social support model. The result of the study shows that a good working group and good colleagues was important to experience wellbeing at the workplace, which we interpreted as the social workers experienced a meaningfulness of their work. The clients were also a factor that contributed to the social workers satisfaction in their work, but also something that was a challenge in their profession. Other challenges were that they didn´t have time for their duties because of the documentation requirements and that there were flaws in routines and guidelines that complicated their work.

This study aims to investigate job coachers’ view of their work with clients as well as the process of knowledge transfer between coach and client. Seven semi-structured interviews have been performed with both private and public companies. Job coaching is a relatively newly established profession within the Swedish labour market and was introduced in Sweden 2008. Job coaches work with supporting individuals, managers and organizations. The relationship between coach and client is built on trust between the two parties, something that was recurring in the stories of the job coaches concerning their coaching task. This study is analysed through of a socio-cultural perspective, which we will immerse ourselves in four models: the sociocultural perspective on learning, situated learning, learning theory of David Kolb's experiential learning and Co-Active Coaching model of listening.   The conclusions that we have come to are that job coachning is a modern profession where the coaches require more qualities than can be retrieved from an education. Job coaches are expected not only to have great industry insight, but they also need to possess personal characteristics in order to coach the jobseekers. / Denna studie ämnar undersöka jobbcoachers syn på sitt klientarbete och hur lärprocessen sker i relationen mellan coach och klient. Vi har genomfört sju semistrukturerade intervjuer med jobbcoacher från både privata och kommunala företag. Jobbcoachning är ett relativt nyetablerat yrke inom den svenska arbetsmarknaden och introducerades i Sverige år 2008. Jobbcoacher arbetar med att stödja enskilda individer, chefer och organisationer. Relationen mellan coach och klient bygger på att det finns ett förtroende och tillit mellan båda parter och är något som varit återkommande i jobbcoachernas berättelse om sitt coachninguppdrag.   Denna studie analyseras genom utifrån ett sociokulturellt perspektiv, varav vi kommer fördjupa oss i fyra modeller: Sociokulturellt perspektiv på lärande, situerat lärande, David Kolbs lärteori om erfarenhetsbaserat lärande och Co-Active Coachning modellen om lyssnande. De slutsatser vi har kommit fram till är att jobbcoachning är ett modernt yrke som kräver fler egenskaper hos coachen än vad en utbildning kan ge. Jobbcoacher förväntas inte bara ha en stor branschkännedom utan även personliga egenskaper för att coacha den arbetssökande.