Investigating an important overlooked phase of interorganizational relationship evolution, which is currently hypothesized to progress through five stages of awareness, exploration, expansion, commitment, and dissolution, this dissertation proposes that in the long road between commitment and dissolution, the quintessential interfirm relationship is likely to be characterized by aprolonged period of relationship alienation, which then becomes the immediate precursor to the dissolution stage. The dissertation utilizes social learning theory, behavior constraint theory, and alienation theory to explain apathetic behaviors of franchisees. The principal proposition is that certain characteristics of the franchise system’s operating environment inadvertently condition franchisee estrangement and failure, and the maladaptive behaviors persist even after environmental changes make success possible again. The dissertation proposes and empirically tests a conceptual model of franchisee alienation. Data from dyadic franchisee-franchisor relationships (N=185) across a wide variety of industries were obtained through a survey of franchisee organizations that were members of the Franchise Council of Australia (FCA). The results render support to the central hypothesis that franchisee alienation occurs as a result of the franchisee organization disconnecting its own actions from the outcomes of its interactions with the franchisor. Franchisee alienation is shown as a phenomenon that is extremely toxic for the franchise system as a whole, as the alienated franchisee is likely to engage in opportunistic behaviors, exhibits reduced productivity, and is inclined to litigate against the franchisor and to dissolve its relationship with the franchisor. On the basis of the findings, the dissertation offers a prescription in terms of the different strategies that can be used by the franchisor to prevent and combat franchisee alienation.

South Africa's business environment is changing dramatically. Companies are continuously placed under pressure to reform. Government introduced clear guidelines in the form of transformation strategies to assist companies in moving towards a more democratic, non-racial and fully representative organisational structure. The two major strategies are coined Black Economic Empowerment and Affirmative Action. The aim of the strategies is to empower and uplift the previously disadvantaged communities of the Apartheid era. These communities include black people; who consist of Africans, Coloureds and Indians; women and disabled individuals. However, these strategies are perceived with mixed emotions. A sense of negativity is evident within the attitudes of all race groups. This may give rise to a new problem in the workplace: pessimism. Pessimism is associated with undesirable characteristics such as external, unstable and specific explanations for bad things and has emotional links to depression. Pessimists view problems as long lasting and inescapable, and tend to blame all misfortunes on their own ineptness and incompetence. On the other hand, optimism is associated with characteristics such as positive mood and good morale, happiness, perseverance and effective problem solving, achievement and health and even a long life and freedom from trauma. It is characterised by internal, stable and global explanations for bad things. A cross-sectional design with an availability sample (N 68) of junior and middle management workers working in a multinational industry was used. Nonprobability purposive sampling was applied in the selection of the study population. The results indicated that males experience more dispositional pessimism than women. Black employees also experienced more dispositional pessimism and optimism than white employees, and employees who attended Affirmative Action induction programmes displayed higher levels of optimism than those who have not attended such programmes. If the tendency towards pessimism increases the result may have devastating effects on the organisation as a whole. It is possible that performance will decline and organisational targets will not be reached. To address these issues organisations may need to change their structural planning in order to utilise males more productively, and to enhance a sense of empowerment. Companies should formulate clear goals with regard to what they want to gain from Affirmative Action programmes. Programmes should also be constantly revised and continuing evaluations must be carried out in order to track the effect of the programmes on the workforce. Recommendations were made for future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007.

For students with physical and health disabilities, the development of self-advocacy skills is critical to their future success. Characteristics that may inhibit the development of self-advocacy skills in this population include reliance on others for assistance across multiple areas requiring physical abilities, deficits in communication skills, and the development of learned helplessness. Instruction in self-advocacy is needed for this population of students in order to maximize future success and decrease learned helplessness (Angell, Stoner, and Fulk, 2010; Macdonald & Block, 2005; Roberts, 2007). For this study, the researcher provided instruction to four elementary age students with physical disabilities who exhibited characteristics of learned helplessness, including ineffective initiation of requests. Students used speech, sign, or gestures as their primary form of communication, and were able to use this form of communication as a reliable means of response during typical classroom activities, including social interactions and when responding to questions. When they needed to initiate a request for required materials during classroom activities, they made no response, ineffectively gestured, or made unrelated comments when prompted to complete an activity. Students who initiated requests ≤ 50% of presented opportunities were eligible to participate in this study. The intervention consisted of combined use of environmental arrangement and the system of least prompts in a multiprobe multiple baseline across participants design. Environmental arrangement strategies included missing materials or materials that were out of reach. The system of least prompts involved the following levels of prompting: (a) independent, (b) verbal – restatement of direction, (c) indirect verbal, and (d) verbal/model. Analysis of the data indicated that three of the four students increased their effective initiation of requests during intervention, and generalized this skill to new materials and novel settings. The fourth student exhibited noncompliant behaviors that interfered with his ability to reach criteria during intervention. These results support the effectiveness of this intervention in decreasing learned helplessness and increasing the self-advocacy skill of initiating requests with students with physical disabilities who have no interfering behaviors.

South Africa's business environment is changing dramatically. Companies are continuously placed under pressure to reform. Government introduced clear guidelines in the form of transformation strategies to assist companies in moving towards a more democratic, non-racial and fully representative organisational structure. The two major strategies are coined Black Economic Empowerment and Affirmative Action. The aim of the strategies is to empower and uplift the previously disadvantaged communities of the Apartheid era. These communities include black people; who consist of Africans, Coloureds and Indians; women and disabled individuals. However, these strategies are perceived with mixed emotions. A sense of negativity is evident within the attitudes of all race groups. This may give rise to a new problem in the workplace: pessimism. Pessimism is associated with undesirable characteristics such as external, unstable and specific explanations for bad things and has emotional links to depression. Pessimists view problems as long lasting and inescapable, and tend to blame all misfortunes on their own ineptness and incompetence. On the other hand, optimism is associated with characteristics such as positive mood and good morale, happiness, perseverance and effective problem solving, achievement and health and even a long life and freedom from trauma. It is characterised by internal, stable and global explanations for bad things. A cross-sectional design with an availability sample (N 68) of junior and middle management workers working in a multinational industry was used. Nonprobability purposive sampling was applied in the selection of the study population. The results indicated that males experience more dispositional pessimism than women. Black employees also experienced more dispositional pessimism and optimism than white employees, and employees who attended Affirmative Action induction programmes displayed higher levels of optimism than those who have not attended such programmes. If the tendency towards pessimism increases the result may have devastating effects on the organisation as a whole. It is possible that performance will decline and organisational targets will not be reached. To address these issues organisations may need to change their structural planning in order to utilise males more productively, and to enhance a sense of empowerment. Companies should formulate clear goals with regard to what they want to gain from Affirmative Action programmes. Programmes should also be constantly revised and continuing evaluations must be carried out in order to track the effect of the programmes on the workforce. Recommendations were made for future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007.

This study was designed to compare the effects of exposure to two different sets of soluble discrimination problems, an easy set composed of only two- and three-dimensional problems and a more difficult set composed of problems ranging from two to seven dimensions, both immediately after training and at a 10-day posttreatment follow-up. The subjects were 32 depressed male inmates of a federal correctional institution. It was hypothesized that as a result of meeting and mastering progressively more difficult problems, the group given progressively more difficult problems would show a greater reduction in depression and a greater enhancement of performance on a variety of cognitive measures, both immediately after treatment and at the 10-day posttreatment follow-up. The results failed to support these hypotheses. Depression scores decreased significantly from pretreatment to posttreatment, but did so equally for the two groups. One of the cognitive measures, the WAIS Digit-Symbol subtest, showed significant improvements from pretreatment to posttreatment, but did equally for the two groups. Significant relationships were found between the subjects' performances on the cognitive tasks, and measures of their tendencies to attribute successes and failures to stable or unstable factors. Unexpected significant positive relationships were found between depression and performance on the cognitive tasks. The differential effect of the prison environment upon people differing in their intelligence was discussed as a possible explanation of these findings.

Ninety undergraduate students who scored as high or low on the Snyder Self-monitoring Scale participated in an experiment designed to determine the joint effects of self-monitoring and controllable or uncontrollable outcomes upon subsequent performance on three short-term memory tests. High and low self-monitoring subjects were assigned to one of three conditions: (1) controllable feedback, in which subjects received response contingent positive, "correct," and negative, "incorrect," feedback on a word association task; (2) uncontrollable feedback, in which subjects were given noncontingent feedback (70% negative and 30% positive); and (3) no-treatment. Measures of attentional focus were included in order to examine the role of attentional processes in the obtained results. In addition, the joint effects of treatment and self-monitoring on subjects' attributions were investigated. As predicted, the performance of high selfmonitors was significantly impaired by uncontrollability (learned helplessness), while that of low self-monitors was facilitated by controllability (learned competence). Results were discussed as supporting the contention that high self-monitors rely heavily on knowledge of environmental contingencies in order to control their environment. When their typically effective strategy is unsuccessful, "helplessness" is induced. Low self-monitors, who are less concerned with exercising control over environmental events, evidence diminished attention to and utilization of external stimuli. However, when these stimuli are made salient and the low self-monitor is positively reinforced for processing these stimuli, "competence" is induced. Results also suggest that high self-monitors, as compared with low self-monitors, are more likely to employ self-enhancing, defensive strategies. Such strategies may protect self-esteem and decrease the likelihood of long term negative effects.

The relationship between learned helplessness (Seligman, 1975) and dependence on the judgment of others, as measured by an Asch-type conformity task, was investigated. Relevant constructs were reviewed: helplessness, locus of control, depression, self-esteem, dependency, and Campbell's (1961) epistemological weighting hypothesis. It was reasoned that experience with uncontrollable outcomes would not only result in learned helplessness, but also subjects' confidence in their own ability to control outcomes would be undermined so that they would rely heavily on the judgments of others as opposed to their own. Anxiety, psychological reactance, frustration, anger, or some combination of these resulting in a facilitation of performance was offered as a possible explanation for the unexpected results. Most plausible was that subjects' resulting performance deficits may have represented loss of initiative to control social reinforcers. It this is so, the deficits seen in helplessness experiments should be greater when test tasks involving social reinforcers are utilized. Further research is needed to clarify the interrelationship of helplessness, depression, and conformity/anti-conformity.

86 teachers from Lima Metropolitana trained by PLANCAD were assessed with the Self Perception Profile for Adult~ (Messer y Harter, 1986) and with a Learned Helplessness Scale (Macassi, 1988). Correlations between the different domains from Self Concept (SC), Learned Helplessness (LH) and sorne social-demographic variables were analyzed. The result~ showed that the LH exhibits significan! and inverse correlations with sorne domains of SC such a~: lntelligence, Job Competence (JC). Sociability, Adequate Provider (AP), Physical Appearance (PA), lntimate Relationships (IR), Academic Achievement (AA) and the Job Satisfaction Degree. They also showed significan! correlations between the variable age and two domains of SC: Sociability and IR; between Career Satisfaction and the SC domains of Sociability, AP, JC and IR; also between Job Satisfaction and the SC domains of lntelligence, Household Management, JC, AP, PA and IR. Finally significan! correlations were showed between Academic Achievement with the domain of Sociability. The results also showed significan! Differences between the punctuation obtained from the variables of sex, the institutions. / Se evaluó a ochenta y seis maestros de Lima capacitados por el PLAN CAD con el Perfil de Autopercepción para Adultos (Messer y Harter, 1986) y con la Escala de Desesperanza Aprendida (Macassi, 1988). Se analizó las correlaciones entre los distintos dominios del autoconcepto (AC), la desesperanza aprendida (DA) y algunas variables sociodemográfica. Los resultados mostraron que la DA presenta correlaciones significativa~ e inversas con los dominios del AC de inteligencia, competencia laboral (CL), sociabilidad, adecuación como proveedor de apoyo (APA), apariencia física (AF) y relaciones cercanas (RC); así como con el rendimiento académico y grado de satisfacción con el trabajo. Se presentaron correlaciones significativas de la edad con los dominios del AC de sociabilidad y RC; satisfacción con la carrera, con los dominios del AC de sociabilidad, APA, CL y RC; satisfacción con el trabajo, con los dominios del AC de inteligencia, administración del hogar, CL, APA, AF y RC; y el rendimiento académico, con el dominio de sociabilidad. Asimismo, se presentaron diferencias significativas entre los puntajes obtenidos según sexo, institución en la que terminaron sus estudios y si han recibido o no otra capacitaciones.

This study evaluated the efficacy of hypnoticallyinduced mood elevation techniques for individuals exposed previously to an experimental learned helplessness condition. The treatment conditions in this investigation included the mood elevation with hypnotic induction group as well as a mood elevation group without the benefit of hypnotic induction. As experimental controls, a group was exposed to hypnotic relaxation and an attention-only treatment group was used. Measures of treatment success included the administration of•the Depression Adjective Checklist, backward digit span, and five—letter anagrams. In a series of factorial analysis of variance procedures no significant interaction was noted although the main effect for the presence of hypnotic induction was significant with the Depression Adjective Checklist. Post hoc analysis to examine gender differences demonstrated no significant performance discrepancy between the sexes. Limitations of the study were explored and avenues of further research discussed.

A fifty-item questionnaire, representing personality attributes related to behaviors used to index the phenomenon of learned helplessness, was administered to 152 undergraduate students. Based upon factor analysis of the results, six subscales were developed to predict latency of response, failures to solve, and trials to task criterion of anagram solving, this being used to index the phenomenon of learned helplessness. The subscales comprised a ninety-item questionnaire given to seventy-seven undergraduate students three days before participation in the experiment proper. The subjects attempted to solve Levine (1971) discrimination problems (designed to be insolvable) and then attempted to solve patterned anagrams. Contrary to the learned helpless model of depression (Miller and Seligman, 1973), depression was curvilinearly related to latency of response and failures to solve in the anagram task. In addition, internal locus of control was linearly related to trials to criterion.