This diploma thesis is focused on the issue of IT management in the companies, which is described in the MBI (Management of Business Informatics) model, at all levels of IT management in the way how they are defined and used by MBI. The main goal of this diploma thesis is design and create (new/modified) content in the area of IT management in the MBI model for broader usage of this model in the company sphere. The main goal is fulfilled by fulfilling of two sub-goals. Firstly, it is designing and creating new metrics, dimensions and applications or modification (extension) of already existing content in MBI model. Secondly, it is implementation of new or (selected) modified content with Microsoft PowerPivot into the form of interactive applications and then into the dashboards composed from them. The structure of this diploma thesis is adjusted to make those sub-goals achievable. The structure is divided into theoretical and practical section containing together six main parts. Firstly, the two most widely used methodologies of IT management and mainly MBI model are described. Then the definitions of metric (as a main instrument, which is used in IT management) and its attributes are described. Following section contains definition of dashboards and basic description about their designing and creating. In the last part of the theoretical section are described metrics, dimensions, applications and their connections in the MBI model. First part of practical section is about designing and creating of new metrics, dimensions and applications or modifying of already existing content. The last part of this thesis contains implementation of a new or (selected) modified content into applications or dashboards. Main benefit of this diploma thesis is enrichment of existing content in the MBI model in IT management (specifically in the metrics, the dimensions, the applications and the dashboards based on those three things), which improved usability of the MBI in practical usage. Thanks to this extended content, the users or mainly the management employees can react in better way on the potential problems, have better overview about level of quality of the IT resources, can manage the employees in better way and can coordinate quality and quantity of the IT outputs in better way in general.

In recent years, the concept of burnout has been expanded and is currently a concern in all professions and occupational groups. Nowadays it is widely acknowledged that people in almost any occupation could develop burnout. To-date, only two studies have examined students' experiences of burnout. Therefore, research regarding this phenomenon in students seems warranted. The objective of this study was to firstly investigate the psychometric properties of adapted versions of the Maslach Burnout Inventory and Utrecht Work Engagement Scale in a sample of students from a tertiary institution, and secondly to consider the role of biographical variables in relation to burnout and engagement levels. A cross-sectional survey design was used to attain the research objectives. For the purposes of this study, an availability sample of students (N=353) majoring in Organisational Behaviour was drawn at one point in time. The adapted Maslach Burnout Inventory - Student Survey (MBI-SS) and the Utrecht Work Engagement Scale - Student Survey (UWES-S) as well as a biographical questionnaire were administered. Structural equation modelling confirmed two-factor models of Burnout (consisting of Exhaustion and Cynicism) and Engagement (consisting of Vigour and Dedication). Biographical variables which appear to be predictive of differences in levels of student burnout are home language, overall health status and consideration given to quitting their studies, while engagement is related to home language, academic year of study and consideration given to quitting studies. Recommendations for future research were also made / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2006.

The purpose of this study was to determine the level of burnout among student affairs professionals at the 52 U.S. member institutions of the Coalition of Urban and Metropolitan Universities. Packets containing the Maslach Burnout Inventory (MBI), the Moos Work Environment Scale (WES), and a demographic survey were mailed to 371 senior student affairs administrators at the member institutions, with a completed response rate of 58.22%. The senior student affairs administrators surveyed included the chief student affairs officers and the professional staff who reported to them. The research design employed t-tests, analyses of variance, and Pearson's Product Moment correlations. The scores obtained from the MBI and WES subscales were compared overall and along 9 independent variablestitle of position, size of institution, appointment, salary, years in current position, years in profession, age, gender, and highest degree attained. Average levels of burnout were found on each of the MBI subscores. Contrary to earlier studies, women did not suffer from statistically significant higher levels of burnout than men, and burnout levels decreased with age and years in the profession for both sexes. Lower scores on the MBI depersonalization subscale were found in employees in mid-career and in professionals from smaller schools. Emotional exhaustion was not a factor. Environmental factors relating to burnout and job satisfaction were also explored. Statistically significant differences on the WES were found on all of the independent variables except the years in the current position variable. The metropolitan environment may have been effective in reducing the amount of burnout felt by this group of student affairs professionals. The study underscored the need for continuing research in burnout for student affairs professionals and for continued professional development throughout the career span.

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2017-11-16T12:55:21Z No. of bitstreams: 1 Leonardo Lopes Fontes_.pdf: 664121 bytes, checksum: 77126538096938adc686cf80dbf8ebf5 (MD5) / Made available in DSpace on 2017-11-16T12:55:21Z (GMT). No. of bitstreams: 1 Leonardo Lopes Fontes_.pdf: 664121 bytes, checksum: 77126538096938adc686cf80dbf8ebf5 (MD5) Previous issue date: 2017-08-28 / Nenhuma / Este estudo foi realizado com 71 trabalhadores de instituições bancárias da região sul do país, que atuem em atividades externas às agências. Apresenta como principal objetivo avaliar os graus de Síndrome de burnout em bancos da Região Sul do Brasil a partir da aplicação da escala Maslach Burnout Inventory – General Survey (MBI-GS). A pesquisa teve abordagem quantitativa, e natureza de pesquisa pelos tipos pesquisa descritiva e tendo como estratégia a pesquisa de campo. A coleta de dados deu-se através de Survey e de aplicação da escala MBI. Como resultado, identificou-se a presença de níveis moderados de burnout no setor bancário, conforme os critérios estabelecidos por McLaurine (2008), haja vista que seriam indicativos de burnout altos índices de Exaustão Emocional e Despersonalização e moderados índices de Envolvimento Pessoal no Trabalho. No referencial teórico, a Exaustão Emocional seria a primeira dimensão a surgir como indicativo da patologia, apresentando pontuação mais elevada quando comparada as outras dimensões. De acordo com as médias de Exaustão Emocional, obteve-se resultados que variam de 1,37 até 3,24. No caso deste estudo, verificou-se que a Exaustão, apresentou resultado médio de 2,38, indicando que o sentimento de exaustão é frequente nos indivíduos que fizeram parte deste estudo. Quando analisados os níveis de cinismo, os níveis encontrados nesta pesquisa vão de 1 até 1,61, encontrando aqui média em 1,15, caracterizando-se como moderado nível de cinismo. A dimensão Eficácia no Trabalho apresenta suas médias invertidas pelo aspecto positivo dos questionamentos, com resultados entre 4,13 e 5,24, teve média de 4,83, apresentando moderado nível de eficácia no trabalho. Os dados desse estudo apontaram para um desvio padrão considerado elevado, o que demonstra que pode haver uma variação muito grande entre níveis bastante baixos e altos de burnout entre os indivíduos pesquisados. A média de burnout foi de 1,62, caracterizando como moderado o índice de burnout. Em relação ao gênero, observou-se uma correlação significativa com os componentes do burnout, apontando que as mulheres têm uma percepção de exaustão, em média, ligeiramente superior aos homens. Da mesma forma, também se verifica uma tendência para os homens apresentarem níveis médios de Eficácia no Trabalho superiores. Foram propostos três tipos de estratégias de intervenção para a prevenção e tratamento da síndrome de burnout: estratégias individuais; estratégias grupais; e estratégias organizacionais. O estudo apresentou limitações, mesmo ante ao rigor científico e metodológico utilizado. Há limitação na pesquisa em função da escolha da população pesquisada ter sido por acessibilidade ou conveniência, como também os trabalhadores escolhidos nas instituições financeiras formarem uma amostra menor, haja vista que os trabalhadores internos são uma parcela mais representativa no quadro de colaboradores. O número de respondentes reduzido da amostra também representou uma limitação. Para trabalhos futuros, sugere-se a replicação do estudo junto aos trabalhadores bancários internos e com maior número de respondentes, possibilitando uma análise mais detalhada de cada amostra, bem como a replicação em outros tipos de indústria ou regiões do Brasil, possibilitando a comparação entre as mesmas e entre regiões. Recomenda-se também a adoção de outras escalas de mensuração da síndrome de burnout. / This study was carried out with 71 employees from banking institutions in the southern region of the country, who work in activities outside the agencies. The main objective was to evaluate the degrees of Burnout Syndrome in banks in the Southern Region of Brazil from the application of the Maslach Burnout Inventory - General Survey (MBI-GS) scale. The research had quantitative approach, and nature of research by the types descriptive research and having as strategy the field research. The data collection was done through Survey and application of the MBI scale. As a result, the presence of moderate levels of burnout in the banking sector was identified, according to the criteria established by McLaurine (2008), since it would be indicative of high burnout rates of Emotional Exhaustion and Depersonalization and moderate levels of Personal Involvement in Work. In the theoretical reference, Emotional Exhaustion would be the first dimension to appear as indicative of the pathology, presenting a higher score when compared to the other dimensions. According with the Emotional Exhaustion averages, results were obtained that varied from 1.37 to 3.24. In the case of this study, it was verified that the Exhaustion presented an average result of 2.38, indicating that the feeling of exhaustion is frequent in the individuals who were part of this study. When analyzed the levels of cynicism, the levels found in this research range from 1 to 1.61, finding here average in 1.15, characterizing as moderate level of cynicism. The Efficacy dimension in the Work presents its means inverted by the positive aspect of the questions, with results between 4.13 and 5.24, with an average of 4.83, presenting moderate level of work efficiency. The data from this study pointed to a standard deviation considered high, which shows that there may be a very large variation between very low and high levels of burnout among the individuals surveyed. The mean of burnout was 1.62, characterizing as moderate the burnout index. Regarding gender, there was a significant correlation with the components of burnout, indicating that women have a perception of exhaustion, on average, slightly higher than men. In the same way, there is also a tendency for men to have higher average levels of Work Efficacy. Three types of intervention strategies for the prevention and treatment of burnout syndrome were proposed: individual strategies; group strategies; and organizational strategies. The study presented limitations, even before the scientific and methodological rigor used. There is a limitation in the research as a result of the choice of the researched population for accessibility or convenience, as well as the workers chosen in the financial institutions to form a smaller sample, since internal workers are a more representative group of employees. The reduced number of respondents from the sample also represented a limitation. For future work, it is suggested that the study be replicated with internal banking workers and with a larger number of respondents, allowing a more detailed analysis of each sample, as well as replication in other types of industry or regions of Brazil, making it possible to compare the same and between regions. It is also recommended to adopt other measures of burnout syndrome.

The objectives of this study were to validate the Maslach Burnout Inventory - General Survey (MBI-GS) and the Oldenburg Burnout Inventory (OLBI), to determine the construct equivalence and item bias of these instruments for employees in an earthmoving equipment industry in South &ca of different language groups, to determine the correlation between the MBI-GS and the OLBI, and to investigate the relationship between burnout and various demographic characteristics. A random sample of 326 employees in an earthmoving equipment industry of eight provinces in South Africa was taken. The MBI-GS, the OLBI and a biographical questionnaire were used as measuring instruments. Cronbach alpha coefficients, inter-item correlation coefficients, Pearson product-moment correlation coefficients and exploratory factor analysis were used to analyse the data The results showed that three factors of the MBI-GS and two factors of the OLBI exist for different language groups. Exploratory factor analysis with target rotations confirmed the construct equivalence of the three factors of the MBI-GS and the two factors for the OLBI for different language groups. No evidence was found for uniform or non-uniform bias of the items of the MBI-GS or the OLBI for different language groups. Results indicated that no differences with respect to levels of burnout exist between various demographic characteristics. Recommendations were made for further research. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2005.

L'urée, apportée dans les engrais, fournit aux plantes l'azote nécessaire à leur croissance. Dans le sol, elle est convertie en ammoniac par les uréases, puis, via le procédé de nitrification, est oxydée en nitrites, puis en nitrates, éléments essentiels pour la nutrition des plantes. Mais, cet apport artificiel conduit à de nombreux déséquilibres écologiques dus à d'importants rejets d'azote au niveau atmosphérique et aquatique. C'est pourquoi les inhibiteurs d'uréases et de la nitrification, qui régulent la présence des différentes formes de l'azote dans le sol, sont d'un intérêt majeur en agriculture. Dans le cadre du projet AZOSTIMER, nous avons voulu améliorer l'efficacité du MBT, inhibiteur de la nitrification, et du NBPT, inhibiteur d'uréases. Nous avons tout d'abord souhaité améliorer l'hydrosolubilité, et ainsi la biodisponibilité du MBT et d'un homologue, le MBI, par mise à profit du concept de prodrogue. Ces molécules ont été conjuguées à des sucres par synthèse glycosidique et une famille d'inhibiteurs glycosylés a été préparée. Par la suite, les propriétés physico-chimiques (solubilité, stabilité), biologiques (écotoxicité, activité) et le comportement dans les sols (dégradabilité, mobilité) ont été évalués. Dans un second temps, nous avons voulu prolonger l'activité du NBPT dans les sols acides en limitant sa dégradation, soit par encapsulation dans une formulation, soit par modulations chimiques. De nombreuses formulations du NBPT ont été développées puis évaluées (stabilité en milieu acide, activité dans les sols). Des phosphoramides ont été synthétisés et évalués afin de mettre en évidence des relations structure-stabilité chimique et structure-activité.

The objectives of this study were to validate the Maslach Burnout Inventory - General Survey (MBI-GS) and the Oldenburg Burnout Inventory (OLBI), to determine the construct equivalence and item bias of these instruments for employees in an earthmoving equipment industry in South &ca of different language groups, to determine the correlation between the MBI-GS and the OLBI, and to investigate the relationship between burnout and various demographic characteristics. A random sample of 326 employees in an earthmoving equipment industry of eight provinces in South Africa was taken. The MBI-GS, the OLBI and a biographical questionnaire were used as measuring instruments. Cronbach alpha coefficients, inter-item correlation coefficients, Pearson product-moment correlation coefficients and exploratory factor analysis were used to analyse the data The results showed that three factors of the MBI-GS and two factors of the OLBI exist for different language groups. Exploratory factor analysis with target rotations confirmed the construct equivalence of the three factors of the MBI-GS and the two factors for the OLBI for different language groups. No evidence was found for uniform or non-uniform bias of the items of the MBI-GS or the OLBI for different language groups. Results indicated that no differences with respect to levels of burnout exist between various demographic characteristics. Recommendations were made for further research. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2005.

In recent years, the concept of burnout has been expanded and is currently a concern in all professions and occupational groups. Nowadays it is widely acknowledged that people in almost any occupation could develop burnout. To-date, only two studies have examined students' experiences of burnout. Therefore, research regarding this phenomenon in students seems warranted. The objective of this study was to firstly investigate the psychometric properties of adapted versions of the Maslach Burnout Inventory and Utrecht Work Engagement Scale in a sample of students from a tertiary institution, and secondly to consider the role of biographical variables in relation to burnout and engagement levels. A cross-sectional survey design was used to attain the research objectives. For the purposes of this study, an availability sample of students (N=353) majoring in Organisational Behaviour was drawn at one point in time. The adapted Maslach Burnout Inventory - Student Survey (MBI-SS) and the Utrecht Work Engagement Scale - Student Survey (UWES-S) as well as a biographical questionnaire were administered. Structural equation modelling confirmed two-factor models of Burnout (consisting of Exhaustion and Cynicism) and Engagement (consisting of Vigour and Dedication). Biographical variables which appear to be predictive of differences in levels of student burnout are home language, overall health status and consideration given to quitting their studies, while engagement is related to home language, academic year of study and consideration given to quitting studies. Recommendations for future research were also made / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2006.

Magister Commercii (Industrial Psychology) - MCom(IPS) / The social work profession is strongly client based with workers being involved in complex social situations (Lloyd, King & Chenoweth, 2002). Social workers judgement and decision making are influenced by their emotions and the emotional context of the situation. Thus emotional intelligence is a core skill for every social worker. Morrison (2007) purported that in order to be a good practitioner one had to be able to comprehend and mange one‟s emotions and be completely aware of the power of these emotions. Social work thus requires emotional involvement and it is therefore not uncommon for social workers to be emotionally drained and frustrated, which inevitably can lead to burnout (Lukelelo, 2004). According to Howe (2008), on a daily basis social workers face the complex world of human behaviour within the social context. Within this world relationships are broken, emotions run high and personal needs may not be met. However, Kinman and Grant (2010) postulated if social workers possessed the correct emotional and social competencies it would assist them in coping with the stressors of the profession and could reduce psychological distress and enhance well-being.

The topic of this master's thesis is to design and implement a web application for visualization of relationships between the MBI objects in order to deliver additional functionality to the web portal of MBI - Management of Business Informatics. The first part introduces the concept of MBI and ranks the functionality of the MBI web portal from the view of user queries and visualization capabilities. The queries which are identified as the most difficult are set as the primary functional request for the new web application. The second part contains the design and implementation of the web application. Both functional and non-functional requirements are specified, including the design of user interface and visual graph searching. Based on these requirements, a suitable application architecture is selected together with a graph database and suitable query library and visualization library. The application is implemented with the selected technologies and tested against the initial requirements. The last part includes a service manual and a user documentation which describes the complete application functionality and provides a use case scenario.