The thesis presents a Business Intelligence solution in higher education area. The solution is comprised of the design and implementation of representative tasks, metrics, dimensions and analytical applications with the use of MBI methods. The sub-goal is to summarize knowledge gained by the BI project implemented in higher education area by IBM Corporation. A Hands-on knowledge was used to achieve the set targets. This knowledge confirms the fact that designed tasks, metrics and dimensions are indeed applicable in practice. The main contribution of the thesis consists in enriching the MBI methodology with a solution applicable in high education sector. The interim contribution lies in documentation of specifics connected with implementation of the BI project within Internatinal Business Machines Corporation.

A Síndrome de Burnout entre os profissionais da área da saúde vem sendo estudada em vários países e sua associação com transtornos depressivos tem sido relatada por vários estudos. Os resultados indicam validade para o burnout, diferenciando-o da depressão e por outro lado, associação dos índices de burnout e a sintomatologia depressiva. O Maslach Burnout Inventory-Human Service Survey (MBI-HSS) é o instrumento mais utilizado para avaliar o burnout. A estrutura de três fatores do MBI tem sido confirmada em várias amostras de diversos países. Entretanto, não encontramos estudos investigando a influência da depressão nas características psicométricas do MBI-HSS. Portanto, neste estudo, investigamos a validade do MBI-HSS em uma amostra de 521 auxiliares de enfermagem de um hospital universitário utilizando a análise fatorial exploratória, análise fatorial confirmatória e consistência interna pelo alfa de Cronbach. A amostra total foi dividida em um grupo com depressão maior e outro sem depressão maior. Tanto a amostra total, quanto as subamostras apresentaram elevados valores de alfa de Cronbach para a subescala de esgotamento emocional e valores intermediários para as subescalas de realização pessoal e de despersonalização. A análise do gráfico Scree plot, diferente da análise fatorial exploratória sem fixar os fatores, indicou a solução de três fatores, como na versão original da MBI-HSS. Fixando-se em três fatores, a análise fatorial exploratória revelou maior carga fatorial em Esgotamento Emocional (EE) de dois itens de Despersonalização (DE) na subamostra com depressão maior, mas não na subamostra sem depressão maior. Diferentemente, os itens 6 e 16 de EE apresentaram maior carga fatorial em DE na subamostra sem depressão mas não a amostra com depressão. Nossos resultados indicam que a presença de depressão maior pode influenciar as propriedades psicométricas da MBI-HSS. Sugerimos que pesquisadores considerem a avaliação da validade da MBI-HSS na amostra em questão anteriormente ao uso do MBI-HSS, incluindo a avaliação dos indivíduos com e sem depressão separadamente. / The burnout syndrome among health professionals has been studied in several countries and its association with depressive disorders have been reported by several studies. The results indicate validity for burnout, differentiating it from depression and on the other hand, association between burnout and depressive symptomatology. The Maslach Burnout Inventory-Human Service Survey (MBI-HSS) has been the most used instrument to evaluate burnout. The three-factor structure of the MBI has been confirmed in several samples from different countries. However, we did not find studies investigating the influence of depression on the psychometric characteristics of the MBI-HSS. Therefore, we investigated the validity of the MBI-HSS in a sample of 521 nursing assistants in a university hospital using exploratory factor analysis, confirmatory factor analysis and internal consistency (Cronbachs alpha coefficient). The total sample was divided into a group with major depression and one without major depression. Both the total sample and the subsamples showed high values of Cronbach\'s alpha for the subscale of emotional exhaustion and intermediate values for the subscales of personal accomplishment and depersonalization. The Scree plot analysis, unlike exploratory factor analysis without fixing the factors, indicated the three-factor solution, as in the original MBI-HSS. Settling into three factors, the exploratory factor analysis revealed the highest load factor in Emotional Exhaustion (EE) of two items in the subsample of Depersonalization (DE) with major depression but not in the subsample without major depression. In contrast, items 6 and 16 of EE had higher factor loading in DE in the subsample without depression but not in the sample with depression. Our results indicate that the presence of major depression may influence the psychometric properties of the MBI-HSS. We suggest that researchers consider the evaluation of the validity of the MBI-HSS in the sample prior to the use of the MBI-HSS, including assessment of individuals with and without depression separately

A Síndrome de Burnout entre os profissionais da área da saúde vem sendo estudada em vários países e sua associação com transtornos depressivos tem sido relatada por vários estudos. Os resultados indicam validade para o burnout, diferenciando-o da depressão e por outro lado, associação dos índices de burnout e a sintomatologia depressiva. O Maslach Burnout Inventory-Human Service Survey (MBI-HSS) é o instrumento mais utilizado para avaliar o burnout. A estrutura de três fatores do MBI tem sido confirmada em várias amostras de diversos países. Entretanto, não encontramos estudos investigando a influência da depressão nas características psicométricas do MBI-HSS. Portanto, neste estudo, investigamos a validade do MBI-HSS em uma amostra de 521 auxiliares de enfermagem de um hospital universitário utilizando a análise fatorial exploratória, análise fatorial confirmatória e consistência interna pelo alfa de Cronbach. A amostra total foi dividida em um grupo com depressão maior e outro sem depressão maior. Tanto a amostra total, quanto as subamostras apresentaram elevados valores de alfa de Cronbach para a subescala de esgotamento emocional e valores intermediários para as subescalas de realização pessoal e de despersonalização. A análise do gráfico Scree plot, diferente da análise fatorial exploratória sem fixar os fatores, indicou a solução de três fatores, como na versão original da MBI-HSS. Fixando-se em três fatores, a análise fatorial exploratória revelou maior carga fatorial em Esgotamento Emocional (EE) de dois itens de Despersonalização (DE) na subamostra com depressão maior, mas não na subamostra sem depressão maior. Diferentemente, os itens 6 e 16 de EE apresentaram maior carga fatorial em DE na subamostra sem depressão mas não a amostra com depressão. Nossos resultados indicam que a presença de depressão maior pode influenciar as propriedades psicométricas da MBI-HSS. Sugerimos que pesquisadores considerem a avaliação da validade da MBI-HSS na amostra em questão anteriormente ao uso do MBI-HSS, incluindo a avaliação dos indivíduos com e sem depressão separadamente. / The burnout syndrome among health professionals has been studied in several countries and its association with depressive disorders have been reported by several studies. The results indicate validity for burnout, differentiating it from depression and on the other hand, association between burnout and depressive symptomatology. The Maslach Burnout Inventory-Human Service Survey (MBI-HSS) has been the most used instrument to evaluate burnout. The three-factor structure of the MBI has been confirmed in several samples from different countries. However, we did not find studies investigating the influence of depression on the psychometric characteristics of the MBI-HSS. Therefore, we investigated the validity of the MBI-HSS in a sample of 521 nursing assistants in a university hospital using exploratory factor analysis, confirmatory factor analysis and internal consistency (Cronbachs alpha coefficient). The total sample was divided into a group with major depression and one without major depression. Both the total sample and the subsamples showed high values of Cronbach\'s alpha for the subscale of emotional exhaustion and intermediate values for the subscales of personal accomplishment and depersonalization. The Scree plot analysis, unlike exploratory factor analysis without fixing the factors, indicated the three-factor solution, as in the original MBI-HSS. Settling into three factors, the exploratory factor analysis revealed the highest load factor in Emotional Exhaustion (EE) of two items in the subsample of Depersonalization (DE) with major depression but not in the subsample without major depression. In contrast, items 6 and 16 of EE had higher factor loading in DE in the subsample without depression but not in the sample with depression. Our results indicate that the presence of major depression may influence the psychometric properties of the MBI-HSS. We suggest that researchers consider the evaluation of the validity of the MBI-HSS in the sample prior to the use of the MBI-HSS, including assessment of individuals with and without depression separately

Syfte: Syftet med studien är att öka förståelsen för vilka yttre faktorer som är av betydelse för personalengagemang och hur dessa är av betydelse för personalengagemang enligt mellanchefer på medelstora till stora organisationer. Metod: Metodvalet för studien utgår från ett kvalitativt, socialkonstruktionistiska perspektiv med tio semistrukturerade intervjuer med mellanchefer på medelstora till stora organisationer. Det empiriska materialet har analyserats utifrån fyra olika teman för att sedan ställa de empiriska utfallen mot tidigare forskning för att på så vis öka förståelsen för vilka yttre faktorer som påverkar personalens grundläggande mänskliga behov som i sin tur är av betydelse för personalengagemang.  Bidrag: Personalengagemang är resultatet av en kedjereaktion i tre steg. Där yttre faktorer behöver tillfredsställa personalens grundläggande mänskliga behov som i sin tur är av betydelse för olika inre sinnestillstånd hos personalen.Det teoretiska bidraget lyfter fram att personalens grundläggande mänskliga behov samt de tre yttre faktorerna återhämtning, ledarskap och kommunikation är av betydelse för personalengagemang. Studien kom även fram till att ytterligare två yttre faktorer, tillit och frihet under eget ansvar, kan vara av betydelse för personalengagemang. Det praktiska bidraget består i att förse beslutsfattare inom organisationer med praktiska teorier för att bättre förstå och arbeta med personalengagemang.  Förslag till fortsatt forskning: Vi rekommenderar att framtida forskning utför validerande tester om de tre yttre faktorerna återhämtning, ledarskap och kommunikation utgör träffsäkra och pålitliga faktorer som är av betydelse för personalengagemang. Vi anser att det vore av intresse att vidare undersöka om de två yttre faktorerna tillit och frihet under eget ansvar har någon inverkan i att bibehålla fullt personalengagemang och om det kan finnas ett samband mellan dem och behovet av självförverkligande från Maslows (1943) behovstrappa. / Aim: The purpose of this thesis is to increase the understanding of which factors that are of importance for employee engagement and how they are of importance for employee engagement according to middle managers in medium-sized to large organizations.  Method: The choice of method for this thesis is based on a qualitative, social-constructive perspective based on ten semi-structured interviews with middle managers in medium-sized to large organizations. The empirical material has been analyzed on the basis of four different themes, where the empirical outcomes were compared to previous research in order to increase understanding of which external factors affect employee’s Maslow’s Hierarchy of Needs to then affect employee engagement. Contributions: Employee engagement seems to be the result of a three-step chain reaction. Where external factors need to satisfy the basic human needs of the employees, which in turn is of importance for different inner state of mind within the employees. The theoretical contribution emphasizes that employee’s basic human needs as well as the three external factors of recovery, leadership and communication are of importance for employee engagement. The study also concluded that two additional external factors, trust and freedom under one's own responsibility, may be of importance for employee engagement. The practical contribution consists in providing decision-makers within organizations with practical theories to better understand and work with employee engagement. Suggestions for future research: We recommend future researchers to conduct validating tests to affirm if the three external factors recovery, leadership and communication constitute accurate and reliable performance indicators of employee engagement. We believe it to be of interest to further investigate whether the two external factors trust and freedom to act under one’s own supervision have any correlation with maintaining a full level of employee engagement, and whether there exists a causality between them and the need of self-realization from Maslow's Hierarchy of Needs.

Der Anteil der externen Nachfolge bei eigentümergeführten bzw. Familienunternehmen nimmt stetig zu. Eine Möglichkeit ist dabei ein Management-Buy-In, bei dem ein externer Manager die Position des Altinhabers übernimmt. In einer solchen Situation kann die Nachfolge in Form einer Relay Succession erfolgen, eine zeitlich gestaffelte Übergabe vom alten an den neuen Inhaber. In dieser Arbeit werden die Relay Succession, ihre Vor- und Nachteile, relevante Einflussfaktoren und Prozessempfehlungen in qualitativen Fallstudien untersucht.:Vorwort … II Inhaltsverzeichnis … III Abbildungsverzeichnis … VIII Tabellenverzeichnis … IX Abkürzungsverzeichnis … X 1 Einleitung … 1 2 Management-Buy-In bei eigentümergeführten Unternehmen … 6 2.1 Definition eigentümergeführter Unternehmen und Familienunternehmen in dieser Untersuchung … 7 2.2 Wirtschaftliche Bedeutung … 9 2.3 Bedeutung des Geschäftsführers und seiner Nachfolge … 13 2.4 Externe Nachfolge in eigentümergeführten Familienunternehmen … 16 3 Aktuelle Forschung … 27 3.1 Rahmengebende Forschungsfelder … 28 3.2 Zusammenfassende Beurteilung der theoretischen Grundlagen … 66 4 Untersuchungsmethode und empirische Betrachtung … 80 4.1 Qualitativer Fallstudienansatz … 80 4.2 Selektion und Akquirierung von Fallstudienkandidaten … 85 4.3 Interviewführung und fortlaufende Auswertung … 89 4.4 Datenanalyse und Hypothesengenerierung … 97 4.5 Sicherstellung der Reliabilität und Validität der Fallstudienuntersuchung … 102 5 Beschreibung und individuelle Beurteilung („within analysis“) der Fallstudien … 107 5.1 Fallstudie Fenster … 107 5.2 Fallstudie Karton … 114 5.3 Fallstudie Kunststoff … 121 5.4 Fallstudie Logistik … 131 5.5 Fallstudie Medizin … 140 5.6 Fallstudie Metall … 147 5.7 Fallstudie Möbel … 157 5.8 Fallstudie Netzwerk … 166 5.9 Fallstudie Präsentation … 174 5.10 Fallstudie Zahn … 181 6 Übergreifende Diskussion („cross-case analysis“) … 188 6.1 Ergebnisse … 189 7 Fazit … 241 7.1 Zusammenfassung … 241 7.2 Implikationen für die Praxis … 243 7.3 Einschränkungen und Grenzen … 247 7.4 Zukünftiger Forschungsbedarf … 249 A Appendix … A-I Literaturverzeichnis … A-XLIX

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Acquired brain injury (ABI) and long-term neurological conditions (such as multiple sclerosis, Parkinson’s disease), are major causes of disability in the UK, and can lead to significant physical, cognitive, neuro-behavioural, psychological and social difficulties for sufferers. Individuals affected by an ABI or neurological conditions commonly report difficulties around emotional adjustment, reduced attention, mental control, and self-efficacy and their health-related quality of life also often appears to be much reduced. Whilst conventional neuro-rehabilitation has tended to address physical and cognitive impairments and deficits rather than psychological sequelae, recently a growing trend for more holistic approaches appears to have emerged (e.g., Wilson et al., 2000, 2013). Amongst these approaches, mindfulness-based interventions (collectively known as MBIs) have sought to address this gap in terms of therapeutic intervention. There is a growing body of research evidence pointing to the utility of MBIs in the rehabilitation and support of these populations in improving perceived quality of life and increasing self-management of these conditions. However, the research still remains limited and debate persists in terms of the conceptual and theoretical framework of mindfulness. The present study sought to evaluate the effectiveness of an adapted, short-form MBI group programme for a mixed population of patients (n = 22) currently offered in a local neuro-rehabilitation service. A specific pre-post control group design was adopted in order to investigate whether the intervention produced improvements in mindfulness skills, and whether these would in turn lead to improvements in measures associated with self-efficacy and perceived quality of life. Results indicated participants completing the MBI group programme showed significantly higher mean scores across measures of mindfulness. The results also indicated that these improvements were predictive of improvements across self-efficacy and quality of life measures, with large effect sizes observed. The findings would appear to support the research hypothesis that a suitably modified MBI is beneficial for a mixed ABI population. Findings, study limitations, clinical relevance and implications, as well as methodological and theoretical considerations and directions for future research are discussed in light of the main research questions.

O estresse não incide apenas na vida adulta, ele pode ocorrer precocemente e repercutir na maneira como o indivíduo enfrenta as situações estressantes, seja na vida pessoal como no ambiente profissional. Neste contexto, como consequência do estresse crônico e uso de estratégias de enfrentamento inadequadas o profissional poderá ter risco aumentado para desenvolver a Síndrome de Burnout. Com o objetivo de analisar a prevalência e associação entre Síndrome de Burnout, estresse precoce e estratégias de enfrentamento em técnicos e auxiliares de enfermagem de um hospital geral do interior de São Paulo, desenvolveu-se um estudo transversal, de abordagem quantitativa, utilizando os instrumentos: questionário sociodemográfico, de condições de trabalho e saúde, Maslach Burnout Inventory (MBI), Escala de Modos de Enfrentamento dos Problemas (EMEP) e Childhood Traume Questionnaire (CTQ). Utilizou-se estatística descritiva e analítica, realizando-se testes Qui- quadrado, com coeficiente de correlação de Pearson e regressão logística considerando nível de significância de 0,05. Obteve-se aprovação do Comitê de Ética em Pesquisa e a amostra foi aleatorizada com 338 técnicos e auxiliares de enfermagem, houve 8,2% de recusas totalizando 310 participantes. Prevaleceram mulheres (76,1%), com idade media de 47,1 anos (DP 10,94), casado ou com companheiro (58,1%), com filhos (74,5%), são auxiliares de enfermagem (85,5%), trabalham em serviços de alta complexidade (88,7%), média de tempo de serviço de 12,6 anos (DP 8,75), com único vínculo empregatício (79,4%), passaram por consulta média no último ano (88,4%) e tiveram afastamento do trabalho no último ano (50%). A prevalência da Síndrome de Burnout foi de 7,4% e as estratégias de enfrentamento mais utilizadas foram as focalizadas no problema (60%). Quanto a prevalência de estresse precoce, esta foi de 31,3%. A Síndrome de Burnout teve associação com as variáveis morar sozinho (p=0,03), não ter filhos (p=0,04) e ter passado por consulta médica (p=0,05). A Síndrome de Burnout mostrou-se mais frequente entre os participantes que não utilizam as estratégias focalizadas no problema (p=0,01) e também entre os participantes que utilizam de estratégias de busca por suporte social (p=0,02). Ao analisar a Síndrome de Burnout por meio de suas dimensões, verificou-se que a Exaustão Emocional mostrou-se mais significativa entre as mulheres (p=0,02), que possuem ensino superior (p=0,04), que residem sozinhas (p<0,00), que possuem tempo de serviço variando de 6 a 10 anos (p<0,00), que tiveram afastamento do trabalho (p<0,00) e referiram ter doença crônica (p=0,01). Já a Despersonalização mostrou-se mais significativa entre os participantes que passaram por consulta médica no último ano (p=0,04) e a Realização Pessoal mostrou-se mais significativa entre os participantes que moram sozinhos (p<0,00) e com tempo de serviço variando de 21 a 25 anos (p=0,02). Os resultados deste estudo indicam considerável prevalência da Síndrome de Burnout entre estes trabalhadores e preocupante risco para o desenvolvimento desta para grande parte deles. O estresse precoce, presente em significante parcela destes trabalhadores, embora não associado à Síndrome de Burnout neste estudo, também demonstrou ser um fenômeno importante, principalmente se consideradas as possíveis consequências à saúde destas pessoas e também ao modo de enfrentamento dos problemas na vida adulta. / Stress does not occur only in adult life, but also in early life and results in the way individuals face stressful situations, in both their personal and professional life. In this context, as a consequence of chronic stress and inadequate coping strategies the nursing professional may have an increased risk of developing Burnout Syndrome. This study had the objective of analyzing the prevalence and association among Burnout Syndrome, early stress and coping strategies with technicians and nursing assistants of a general hospital in the countryside of São Paulo, developing a quantitative, cross-sectional study, using such tools: social- demographic questionnaire about health and working conditions, Maslach Burnout Inventory (MBI), Scale of Ways to copy with Problems, and Childhood Trauma Questionnaire (CTQ). The descriptive and analytical statistics was used, carrying out chi-square tests by Pearson and logistic regression considering 0, 05 significance level. Approval from the Ethics Committee was obtained and the sample was gotten randomly with 338 technicians and nursing assistants with 8.2% refusals totalizing 310 participants. Women (76,1%) prevailed with ages of 47.1 years old (DP 10,94), married or with a partner (58,1%), with children (74,5%), working as nursing assistants (85,5%), and with high complexity (88,7%), medium service time of 12,6 years (DP 8,75) with service bonds (79,4%), underwent medical consultation last year (88,4%) and were laid off in the last year (50%). Burnout syndrome prevalence was 7,4% and the most used coping strategies were those focused on the problem (60%). The early stress prevalence was 31,3%. Burnout syndrome is regarded to living alone (p= 0,03), not having children (p=0,04) and having had a doctor\'s consultation (p= 0,05). Burnout syndrome was more frequent with those who did not use the strategies focused on the problem (p= 0,01) and also those who used searching strategies for social support (p= 0,02). It was possible to verify the Emotional Exhaustion when the burnout syndrome was analyzed according to its dimensions, showing more expressive among women (p= 0, 02), who have a college degree (p= 0, 04), who live alone (p< 0,00), who have six to ten years of service (p< 0,00), who were laid off (p< 0,00), and mentioned having chronic disease (p= 0,01). The depersonalization has shown to be more significative among the participants who had an appointment with a doctor in the last year (p= 0,04) and the personal achievement showed to be more expressive with participants who live alone (p= 0,00) and the service time ranging from 21 to 25 years (p=0,02). The results of this study indicate considerable prevalence of burnout syndrome among these workers and worrying risk for developing this for most of them. The early stress present in a significant portion of these workers, although not associated with burnout syndrome in this study, also proved to be an important phenomenon, especially when considering the possible consequences to the health of these people and also to the way of dealing with problems in adulthood.

O estresse não incide apenas na vida adulta, ele pode ocorrer precocemente e repercutir na maneira como o indivíduo enfrenta as situações estressantes, seja na vida pessoal como no ambiente profissional. Neste contexto, como consequência do estresse crônico e uso de estratégias de enfrentamento inadequadas o profissional poderá ter risco aumentado para desenvolver a Síndrome de Burnout. Com o objetivo de analisar a prevalência e associação entre Síndrome de Burnout, estresse precoce e estratégias de enfrentamento em técnicos e auxiliares de enfermagem de um hospital geral do interior de São Paulo, desenvolveu-se um estudo transversal, de abordagem quantitativa, utilizando os instrumentos: questionário sociodemográfico, de condições de trabalho e saúde, Maslach Burnout Inventory (MBI), Escala de Modos de Enfrentamento dos Problemas (EMEP) e Childhood Traume Questionnaire (CTQ). Utilizou-se estatística descritiva e analítica, realizando-se testes Qui- quadrado, com coeficiente de correlação de Pearson e regressão logística considerando nível de significância de 0,05. Obteve-se aprovação do Comitê de Ética em Pesquisa e a amostra foi aleatorizada com 338 técnicos e auxiliares de enfermagem, houve 8,2% de recusas totalizando 310 participantes. Prevaleceram mulheres (76,1%), com idade media de 47,1 anos (DP 10,94), casado ou com companheiro (58,1%), com filhos (74,5%), são auxiliares de enfermagem (85,5%), trabalham em serviços de alta complexidade (88,7%), média de tempo de serviço de 12,6 anos (DP 8,75), com único vínculo empregatício (79,4%), passaram por consulta média no último ano (88,4%) e tiveram afastamento do trabalho no último ano (50%). A prevalência da Síndrome de Burnout foi de 7,4% e as estratégias de enfrentamento mais utilizadas foram as focalizadas no problema (60%). Quanto a prevalência de estresse precoce, esta foi de 31,3%. A Síndrome de Burnout teve associação com as variáveis morar sozinho (p=0,03), não ter filhos (p=0,04) e ter passado por consulta médica (p=0,05). A Síndrome de Burnout mostrou-se mais frequente entre os participantes que não utilizam as estratégias focalizadas no problema (p=0,01) e também entre os participantes que utilizam de estratégias de busca por suporte social (p=0,02). Ao analisar a Síndrome de Burnout por meio de suas dimensões, verificou-se que a Exaustão Emocional mostrou-se mais significativa entre as mulheres (p=0,02), que possuem ensino superior (p=0,04), que residem sozinhas (p<0,00), que possuem tempo de serviço variando de 6 a 10 anos (p<0,00), que tiveram afastamento do trabalho (p<0,00) e referiram ter doença crônica (p=0,01). Já a Despersonalização mostrou-se mais significativa entre os participantes que passaram por consulta médica no último ano (p=0,04) e a Realização Pessoal mostrou-se mais significativa entre os participantes que moram sozinhos (p<0,00) e com tempo de serviço variando de 21 a 25 anos (p=0,02). Os resultados deste estudo indicam considerável prevalência da Síndrome de Burnout entre estes trabalhadores e preocupante risco para o desenvolvimento desta para grande parte deles. O estresse precoce, presente em significante parcela destes trabalhadores, embora não associado à Síndrome de Burnout neste estudo, também demonstrou ser um fenômeno importante, principalmente se consideradas as possíveis consequências à saúde destas pessoas e também ao modo de enfrentamento dos problemas na vida adulta. / Stress does not occur only in adult life, but also in early life and results in the way individuals face stressful situations, in both their personal and professional life. In this context, as a consequence of chronic stress and inadequate coping strategies the nursing professional may have an increased risk of developing Burnout Syndrome. This study had the objective of analyzing the prevalence and association among Burnout Syndrome, early stress and coping strategies with technicians and nursing assistants of a general hospital in the countryside of São Paulo, developing a quantitative, cross-sectional study, using such tools: social- demographic questionnaire about health and working conditions, Maslach Burnout Inventory (MBI), Scale of Ways to copy with Problems, and Childhood Trauma Questionnaire (CTQ). The descriptive and analytical statistics was used, carrying out chi-square tests by Pearson and logistic regression considering 0, 05 significance level. Approval from the Ethics Committee was obtained and the sample was gotten randomly with 338 technicians and nursing assistants with 8.2% refusals totalizing 310 participants. Women (76,1%) prevailed with ages of 47.1 years old (DP 10,94), married or with a partner (58,1%), with children (74,5%), working as nursing assistants (85,5%), and with high complexity (88,7%), medium service time of 12,6 years (DP 8,75) with service bonds (79,4%), underwent medical consultation last year (88,4%) and were laid off in the last year (50%). Burnout syndrome prevalence was 7,4% and the most used coping strategies were those focused on the problem (60%). The early stress prevalence was 31,3%. Burnout syndrome is regarded to living alone (p= 0,03), not having children (p=0,04) and having had a doctor\'s consultation (p= 0,05). Burnout syndrome was more frequent with those who did not use the strategies focused on the problem (p= 0,01) and also those who used searching strategies for social support (p= 0,02). It was possible to verify the Emotional Exhaustion when the burnout syndrome was analyzed according to its dimensions, showing more expressive among women (p= 0, 02), who have a college degree (p= 0, 04), who live alone (p< 0,00), who have six to ten years of service (p< 0,00), who were laid off (p< 0,00), and mentioned having chronic disease (p= 0,01). The depersonalization has shown to be more significative among the participants who had an appointment with a doctor in the last year (p= 0,04) and the personal achievement showed to be more expressive with participants who live alone (p= 0,00) and the service time ranging from 21 to 25 years (p=0,02). The results of this study indicate considerable prevalence of burnout syndrome among these workers and worrying risk for developing this for most of them. The early stress present in a significant portion of these workers, although not associated with burnout syndrome in this study, also proved to be an important phenomenon, especially when considering the possible consequences to the health of these people and also to the way of dealing with problems in adulthood.

The aim of this thesis is to extend Reference Model Management Business Informatics (MBI) in area of public administration, and specifically for the integration with the basic registers. The issue has been current since June 2012, when a pilot operation of basic registers started. Basic registers can be considered as a pillar of the Czech e-government. Basic registers are public administration information system, that keeps so called reference data in the registers such as Register of inhabitants (ROB), Register of Legal Persons (ROS), Register of rights and duties (RPP) and Register of territorial identification, addresses and properties (RUIAN). Reference data are believed to be correct unless it is proven otherwise. The area of basic registers is governed by Act no. 111/2009 Coll., o základních registrech. MBI is a reference model of IT management, which is primarily made for people from practice. Mainly involved in the development of MBI is the information technology department at the Faculty of Informatics and Statistics at the University of Economics in Prague. The thesis consists of four main parts. The first part briefly introduces the reader into the model MBI so that he could understand the basic idea of the model and its terminology. Another section contains the introduction to the integration of an agenda information system with the basic registers. The part defines terms such as e-government, basic registers, agenda, agenda information system. It also describes the benefits of basic registers for citizens. Following part is dedicated to the definition of new objects of the model. New objects extend the model in the area of public administration with respect to integration of the agenda information system with basic registers. The last major part of thesis verifies chosen objects in the model situation. Aims of the thesis are achieved by analyzing the web portal and current MBI objects. It is also analyzed in detail the issue of basic registers and integration of agenda information system. The main source of information for this issue is the legislation. Further information is obtained from documents created by administrator of Information system of basic registers and work experience of the author. Contribution of the thesis involves a complex view on the issue without a good knowledge of IT environments of public administration. Using the newly created MBI objects involved people should be able to integrate agenda information system with basic registers