Thesis (M.A.)--Miami University, Dept. Communication, 2005. / Title from first page of PDF document. Document formatted into pages; contains [1], v, 71 p. : ill. Includes bibliographical references (p. 62-67).

A pesquisa teve como objetivo geral investigar, sob a ótica da Nova Sociologia Institucional, quais fatores contribuíram para o enfraquecimento e abandono do Custeio Baseado em Atividades nas empresas objetos do estudo, Beta e Gama. As publicações sobre o Custeio Baseado em Atividades aumentaram expressivamente a partir de 1985, porém não obtiveram sustentabilidade no longo prazo. Percebeu-se muita confusão nos conceitos sobre o método de custeio e resultados das pesquisas não comparáveis, o que contribui para o seu desentendimento conceitual e potencial abandono do método. O caminho que levou aos achados teve base em pesquisa qualitativa e nas empresas estudadas foram avaliados os estágios de adoção do ABC, estágios de institucionalização e as variáveis de desinstitucionalização. Pelos distintos objetivos que motivaram a adoção do ABC, a empresa Beta alcançou o terceiro e a Gama o segundo estágio de adoção. O isomorfismo normativo, incentivado pela recomendação de consultorias, apresentou muita importância nas empresas, enquanto os demais isomorfismos, mimético, coercitivo e competitivo, apresentaram menor relevância. Durante o período de vigência do método de custeio nenhuma das empresas alcançou o estágio de total institucionalização. Ao avaliar os fatores de abandono e desinstitucionalização do ABC, o pressuposto com maior expressão foi o de pressão social, por não trazer inovação informacional, não ser uma exigência da matriz, além da falta de incentivos fiscais. Na categorização dos pontos críticos, foram mapeados dez fatores para a não continuidade do ABC sendo desses, seis inovações não previstas na literatura consultada e quatro que reforçaram a literatura atual. A originalidade deste trabalho reside no conjunto de achados que permitiram o desenvolvimento de uma estrutura básica para que acadêmicos e profissionais analisem antes de incorrer em investimentos e alocação de colaboradores que não trarão o resultado financeiro esperado pela descontinuidade do artefato adotado pela empresa. / The research aimed to investigate under the perspective of New Institutional Sociology which factors contributed to the weakness and abandonment of Activity Based Costing in the companies studied, Beta and Gama. Research on the Activity Based Costing significantly increased since 1985, but did not achieve long-term sustainability. It was noticed a lot of confusion in concepts about the costing method and research results presented are not comparable which contributes to its conceptual misunderstanding and potential abandonment of the method. The path that led to the findings was based on qualitative research and the companies studied were evaluated the stages of ABC\' adoption, institutionalization\' stages and variables of deinstitutionalization. By distinct goals that motivated the adoption of ABC among the companies studied, Beta reached the third stage and Gama reached the second adoption stage. The normative isomorphism encouraged by the recommendation of consulting firms presented a lot of importance in companies, while the remaining isomorphisms, mimetic, coercive and competitive, had smaller relevance. During the period of the costing method neither company has reached the stage of full institutionalization. Evaluating the factors of abandonment and deinstitutionalization of ABC the assumption with highest expression was the social pressure, for not bringing innovation informational, not to be a requirement of the head quarter, besides the lack of fiscal incentives. The categorization of the critical points, ten factors were mapped to not continuity of ABC being these six innovations not covered in the literature, and four that reinforced the current literature. The originality of this research lives in the set of findings that allowed the development of a basic structure for academics and practitioners to analyse it before incurring investments and allocation of employees who will not bring the expected financial results due to the discontinuity of the tool adopted by the company.

Este trabalho aborda a problemática da fragmentação de saberes, no contexto da complexidade. As especializações científicas, a despeito das grandes e inegáveis contribuições produzidas, em situações complexas, podem fornecer soluções insuficientes ou irrelevantes. O foco deste estudo é o processo de transformação organizacional. Este estudo está apoiado em uma pesquisa empírica que parte de uma hipótese de trabalho, desdobrada em quatro proposições: 1) o processo de transformação organizacional é complexo; 2) a complexidade implica em que os saberes necessários são de diversas naturezas; 3) conseguir integrar tal diversidade de saberes - sem anulá-la - é um dos fatores críticos para o sucesso do processo; 4) os modelos de transformação organizacional levam em conta as três proposições anteriores. Uma entrevista semi-estruturada é aplicada a profissionais envolvidos diretamente com projetos de transformação organizacional. Os dados são analisados segundo a “análise de conteúdo”. O referencial teórico consiste de três vertentes: 1) Histórico das iniciativas de integração de saberes (multi-, inter- e transdisciplinaridade) e dos movimentos de integração; 2) Mapeamento das dispersões de saberes em três ramos das ciências humanas (Psicologia, Antropologia e Sociologia); 3) inventário de contribuições acadêmicas sobre transformação organizacional. Os resultados da análise confirmam a hipótese de trabalho. Uma meta-conclusão é que a academia pode se beneficiar dos saberes sobre transformação organizacional para aumentar a integração entre as suas disciplinas. / This study approaches the span of problems of fragmentation / diversity of knowledge in the context of complexity. The scientific specializations, despite great and undeniable contributions, supplies insufficient or even irrelevant solutions in complex situations. The focus in this study is the process of organizational transformation. This study is based on an empirical research that begins from a work hypothesis, unfolded in four interconnected propositions: 1. the process of organizational transformation is complex; 2. the complexity implies that the necessary knowledge for the comprehension and management of the process is from diverse natures (interest, cultural, cognitive, functional); 3. to integrate such diversity of knowledge without nullifying it is one of the critical factors for the success of the project of organizational transformation 4. the models of organizational transformation regard the three former propositions. A semi-structured interview was presented to seven professionals with more than 15 years experience and who were directly involved in very successful organizational transformation projects. The collected data was analyzed according to the “content analysis” with a categorization according to the propositions of the work hypothesis that is thus tested by the consistency of the obtained answers. The theoretical system of references consisted of three factors: 1. History of the initiation of integration of knowledge (multidisciplinary, interdisciplinary and transdisciplinary) and the organized movements of integration. 2. Mapping dispersions of knowledge in three main branches of the human sciences (Psychology, Anthropology and Sociology). 3. Inventory of academic contributions about organizational transformation relating to the propositions of the work hypothesis. The analysis results confirm the work hypothesis. One meta-conclusion is that the academy itself can benefit from the knowledge of the organizational transformation to increase the integration of its disciplines.

The present research proposes a general model of Transnational Teams (TNTs) to investigate how value placed on cultural diversity, cultural adaptation, communication quality, and trust affect the performance of TNTs and their interaction to each other. TNTs contribute to decisions about a firm's total portfolio of transnational interests, global brands and products, organizational configuration, and global sourcing strategy. Qualitative and quantitative methods are applied in this study of thirty members of TNTs from diverse teams. Based on the qualitative and quantitative analysis, relationships between theory and practice are examined. The analysis shows that there is a strong relationship between trust and performance of TNTs.

During times of organisational change and restructuring, employees, are often placed in acting positions. Consciously, organisations frame their reasons for this practice as preparing the system for a new strategy, organisational structure, work distribution and leadership challenges. This implies that the conscious reasons for using acting as a human resources practice may not be sound, leading to a question about the possibility of unconscious collusions operating in the system. From an unconscious perspective, it can be hypothesised that this practice represents how organisations respond to its unprocessed unconscious anxieties inherent to change, transformation and adapting to new ways of thinking, operating and functioning. This research was done using systems psychodynamics as theoretical paradigm and theory, offering a depth-psychology organisational theory, OD consultancy and qualitative research stance which differentiate between conscious and unconscious. The unconscious contains anxiety against which the system defends, specifically, by using dependence, fight/flight, pairing, me-ness and we-ness. Role identity consists of the normative, existential and phenomenal roles. If the three role parts are similar, anxiety is contained and bearable. When there are splits between the three role parts, persecutory and paranoid anxiety exists. The acting professionals’ normative role was relatively clear. In their existential role they introjected confusion, uncertainty, splits about their competence, doubt in their own authority, shame, and conflict in their view of the other. In their phenomenal role they received projections from the organisation about incompetence and denigration. The findings indicated how acting professionals experienced different kinds and intensities of anxiety. They got confused about their primary task, and the differences between their normative, existential and phenomenal roles caused high levels of performance anxiety. They struggled to manage their personal and work boundaries and the system de-authorised them by withholding information and feedback about their contribution to the organisation and their acting tenure. Acting professionals experienced being seduced by the power of the organisation, their careers being placed on hold, and being bullied by the systemic illness and toxicity in the organisational. It was concluded that the organisational system unconsciously uses acting positions as a psychodynamic container of organisational change anxiety. / Industrial & Organisational Psychology / Ph.D. (Consulting Psychology)

Organisations are always confronted with the need to transform in order to adapt to environmental changes and have a competitive advantage. The concern is that when an organisation embarks on a transformation process, its individual employees are affected either positively or negatively. Employees can respond to transformation change by either being satisfied or dissatisfied in the organisation. The main aim of this research was to develop a diagnostic model for measuring employee satisfaction during organisational transformation. The first construct of organisational transformation was conceptualised using the open system paradigm, theoretical definitions and models of organisational change. In this study, organisational transformation is second order and drastic in the sense that it alters the way in which the organisation functions and relates to the external environment focusing on the vision, processes, systems, structure and culture. It is the fundamental and constant change at all levels of the organisation caused by external factors posing as risks for organisational survival. vi The second construct of employee satisfaction was conceptualised focusing on the humanistic paradigm, theoretical definitions and models. Employee satisfaction in this study is the individual’s positive emotional state of contentment stemming from the organisation’s ability to meet his or her needs and expectations based on his or her experience and evaluation of various organisational processes and practices. It influences employees’ performance and commitment to the organisation. A theoretical model was developed as a framework to enable organisations to diagnose or assess their employees’ satisfaction during organisational transformation. The model highlighted dimensions essential to diagnose employee satisfaction such as organisational strategy, policies and processes and outcomes, in order to determine employees’ contentment and fulfilment in the organisation. The main aim of the empirical research was to conduct a three year longitudinal study of employee satisfaction during organisational transformation; to operationalise the conceptually developed diagnostic model of employee satisfaction during transformation; and develop a structural equation model (SEM) in order to test the theoretical model. The Employee Satisfaction Survey (ESS) was used in 2003, 2007 and 2008 to measure employee satisfaction. The initial year of the study (2003) comprised 1 140 participants who voluntarily completed the measuring instrument. The second year of the study (2007) involved 920 participants, while the final year of the study (2008) included 759 participants. In terms of the reliability and validity of the ESS, it was determined that in the three years of the study, most of the dimensions had acceptable internal consistency reliability based on the results of the Cronbach alpha test. The SEM investigated the impact of organisational strategy, policies and procedures and outcomes as the three domains of employee satisfaction during organisational transformation. The confirmatory factor analysis of the latent variables was conducted, and the path coefficients of the latent variables of organisational strategy, policies and processes and outcomes indicated a satisfactory fit for all these variables. The goodness-of-fit measure of the model indicated both absolute and incremental goodness-of-fit. The SEM confirmed the causal relationships between the latent and manifest variables, indicating that the latent variables, organisational vii strategy, policies and procedures and outcomes are the main indicators of employee satisfaction. This research adds to the field of organisational behaviour by proposing a model of employee satisfaction during organisational transformation. The domains of this model should enable organisations to identify developmental areas based on employees’ dissatisfaction or areas of strengths based on employees’ satisfaction. The diagnostic model will also enable organisations and practitioners to initiative interventions aimed at addressing areas of dissatisfaction as developmental areas and to leverage on its strengths as areas of satisfaction in the organisation. / Industrial & Organisational Psychology / D. Litt. et Phil. (Industrial and Organisational Psychology

Die vorliegende Arbeit geht der Frage nach, wie Gutachterinnen und Gutachter im Rahmen von Gruppenbegutachtungen zu einer gemeinsamen Bewertungsentscheidung finden. Untersucht wird diese Frage am Beispiel von Gruppenbegutachtungen zur Förderung von Sonderforschungsbereichen (SFB). Die Ergebnisse der Arbeit zeigen, dass sowohl die organisatorischen Rahmenbedingungen der Begutachtungssitzungen als auch die Organisation des gesamten Peer-Review-Prozesses, in welchem die Gruppenbegutachtung in der Regel nur einen Verfahrensschritt darstellt, maßgeblichen Einfluss auf den Prozess der Entscheidungsfindung innerhalb des Panels nehmen, wie auch auf die letztendliche konsensuale Entscheidung der Gutachtergruppe und die (unerwünschten) Gruppenphänomene, die während der Panelbegutachtung auftreten können. Die Ergebnisse zeigen darüberhinaus, dass Gutachtende den Prozess der Begutachtung sowohl als Subjekt ihrer eigenen Entscheidungsfindung (Rolle: Gutachter) als auch als Objekt des Entscheidungsfindungsprozesses anderer (Rolle: Antragsteller) wahrnehmen. Deshalb ist es für sie zentral, als Subjekt an einem Prozess teilzunehmen, der so fair ist, dass sie ihn auch als Objekt der Entscheidung anderer als fair erleben können. Dieser persönlichen Forderung nach Fairness kommt die Gruppenbegutachtung, den Ergebnissen zu Folge, stärker entgegen als die Einzelbegutachtung. Methodisch wurde ein exploratives Vorgehen gewählt und drei SFB-Beratungsgespräche sowie vier SFB-Einrichtungsbegutachtungen mit Hilfe der Methode der nicht-teilnehmenden Beobachtung analysiert. Zusätzlich wurden 80 Leitfadeninterviews mit Beteiligten der Begutachtungssitzungen und ausgewählten Antragstellenden sowie Dokumentenanalysen von Begutachtungsunterlagen durchgeführt. / The study addresses the question of how peer review committees come to a consensual decision. Therefore the decision making process of review committees to promote collaborative research centres (CRC, in German: Sonderforschungsbereiche, SFB) was analyzed. The results show that the organizational framework of the evaluation sessions as well as the organization of the entire peer review process (whereby the group evaluation is only one step in the whole process) have a great influence on: (1) on the decision making process within the panel, (2) on the final consensual decision of the panel group and (3) on the (unwanted) group phenomena that may occur during panel reviews. In addition the results illustrate that reviewers perceived the process of evaluations as both the subject of their own decisions (role: reviewer) as well as the object of the decision-making process of others (role: applicant). Therefore, for them it is central as a subject to participate in a process that is so fair that they can also experience the process as being wholly fair as an object of the decision of others. This personal call for fairness is stronger in relation to group evaluations than for individual peer review evaluations. Methodologically, an exploratory approach was chosen and three CRC preliminary review session (SFB Beratungsgespräch) and four CRC on-site reviews (SFB Einrichtungsbegutachtungen) were analyzed using the method of non-participant observation. In addition, 80 semi-structured interviews were conducted with evaluation session participants and selected applicants and a content analysis of review documents were done.

During times of organisational change and restructuring, employees, are often placed in acting positions. Consciously, organisations frame their reasons for this practice as preparing the system for a new strategy, organisational structure, work distribution and leadership challenges. This implies that the conscious reasons for using acting as a human resources practice may not be sound, leading to a question about the possibility of unconscious collusions operating in the system. From an unconscious perspective, it can be hypothesised that this practice represents how organisations respond to its unprocessed unconscious anxieties inherent to change, transformation and adapting to new ways of thinking, operating and functioning. This research was done using systems psychodynamics as theoretical paradigm and theory, offering a depth-psychology organisational theory, OD consultancy and qualitative research stance which differentiate between conscious and unconscious. The unconscious contains anxiety against which the system defends, specifically, by using dependence, fight/flight, pairing, me-ness and we-ness. Role identity consists of the normative, existential and phenomenal roles. If the three role parts are similar, anxiety is contained and bearable. When there are splits between the three role parts, persecutory and paranoid anxiety exists. The acting professionals’ normative role was relatively clear. In their existential role they introjected confusion, uncertainty, splits about their competence, doubt in their own authority, shame, and conflict in their view of the other. In their phenomenal role they received projections from the organisation about incompetence and denigration. The findings indicated how acting professionals experienced different kinds and intensities of anxiety. They got confused about their primary task, and the differences between their normative, existential and phenomenal roles caused high levels of performance anxiety. They struggled to manage their personal and work boundaries and the system de-authorised them by withholding information and feedback about their contribution to the organisation and their acting tenure. Acting professionals experienced being seduced by the power of the organisation, their careers being placed on hold, and being bullied by the systemic illness and toxicity in the organisational. It was concluded that the organisational system unconsciously uses acting positions as a psychodynamic container of organisational change anxiety. / Industrial and Organisational Psychology / Ph.D. (Consulting Psychology)

La thèse a pour but de décrire, dans une perspective sociohistorique, la construction du modèle institutionnel de la grande association-gestionnaire du secteur du handicap. La problématique de la thèse consiste à rendre compte de la genèse et de la stabilisation de la gouvernance de ces associations.Les associations-gestionnaires sont présentées comme des formes d’action collective qui hésitent entre l’idéaltype de l’association et celui de l’entreprise. Deux corpus théoriques concurrents et antagonistes se disputent la légitimité de rendre compte des problèmes de gouvernance. Les théories de l’économie sociale et solidaire considèrent l’association comme un système de gouvernance spécifique opposé à celui de l’entreprise. Pour cette théorie, la gouvernance associative a pour fonction de protéger les associations des logiques économiques et managériales susceptibles de détruire la spécificité des associations. Le second corpus des théories de la gouvernance s’intéresse en priorité à l’entreprise et considère que seules les organisations aux systèmes de gouvernance les plus efficients perdurent. Au regard de ces deux corpus, la thèse a pour objectif de rendre compte de l’émergence de la gouvernance managériale des grandes associations-gestionnaires du secteur du handicap.Du point de vue de la méthode, la thèse s’appuie sur l’étude approfondie de deux études de cas longitudinales. Les cas sélectionnés sont deux grandes associations-gestionnaires - l’ADAPEI du Rhône et l’OVE – l’une et l’autre de grande taille (budgets annuels de l’ordre de 100 ME et regroupant chacune environ 1 500 professionnels). La méthode d’analyse utilisée est celle des « monographies historiques », comportant plusieurs phases : (1) analyse des archives (environ 1 000 pages de notes sur archives), (2) entretiens semi-directifs avec les acteurs internes (43 entretiens semi-directifs, (3) entretiens complémentaires avec les partenaires (55 entretiens semi-directifs avec les pouvoirs publics, d’autres associations, etc.).Ce travail de thèse remet en question la pertinence des thèses de l’économie sociale et solidaire sur la gouvernance associative. Quelles que soient les valeurs originelles défendues par les associations étudiées, ces dernières réalisent leurs projets associatifs en militant pour la création et la gestion d’établissements de prise en charge des personnes handicapées et participent activement à la construction d’un secteur économique à part entière.Les processus de structuration et de professionnalisation du management sont engagés en interne par les instances militantes des associations, lesquels introduisent les premiers outils de gestion. Les directions générales formalisent progressivement la gouvernance des associations et participent à renforcer et à réaffirmer les projets associatifs. L’instauration de principes de gouvernance permet de lutter contre l’appropriation du pouvoir par un petit groupe de bénévoles et de mettre en œuvre une gouvernance cognitive favorisant les débats entre dirigeants autour des grandes orientations stratégiques.L’étude historique de la gouvernance des associations-gestionnaires rompt avec l’opposition défendue par l’économie sociale et solidaire entre un premier « âge d’or » reposant sur une solidarité « héroïque » de quelques militants, et le temps de l’efficience où les associations sont considérées comme de simples organisations économiques sans âme et sans morale. / The purpose of this thesis is to describe, from a sociohistorical perspective, the development of the institutional model of the large managing association in the disability sector. The thesis statement is to report on the origin and stabilisation of the governance in these entities.Managing associations are often depicted as sorts of collective actions hesitating between the ideal model of the association and the ideal model of the enterprise. Two competing and antagonistic theoretical corpora are fighting over the legitimacy of governance issues analysis. The theories of social and solidarity economy regard the association as a specific governance system in contradiction with the corporate one. According to these theories, associative governance aims to protect associations from economic and managerial approaches likely to destroy their specific character. The second corpus of governance theories, primarily focused on the enterprise, considers that the organisations with the most efficient governance systems are the only lasting ones. In the light of these two corpora, the thesis aims to report on the emergence of managerial governance in large managing associations in the disability sector.As regards the method, the thesis is based on a comprehensive analysis of two longitudinal case studies. Two managing associations – the ADAPEI du Rhône and the OVE – both of large size (annual budgets in the range of EUR 100m and gathering each about 150 professionals) – were chosen for the case studies. The analytical method, based on “historical monographs”, included several phases: (1) archive analysis (about 1,000 pages of notes on these archives); (2) semi-structured interviews conducted with internal stakeholders (43 semi-structured interviews); and (3) additional interviews conducted with partners (55 semi-structured interviews with public authorities, other associations, etc.).This thesis calls into question the relevance of the theories of social and solidarity economy when it comes to associative governance. Regardless of the original values promoted by the studied organisations, these achieve their associative projects by advocating for the establishment and management of care facilities for people with disabilities, and they actively participate in the development of a full-fledged economic sector.Management structuring and professionalization processes, deployed internally by the entities’ activist authorities, introduce the first management tools. Managing directors, who gradually formalise the governance of the associations, contribute to the strengthening and reaffirmation of associative projects. The implementation of governance principles offers better protection against the appropriation of power by a small group of volunteers, and it also allows the application of a cognitive governance, which facilitates discussions on major strategic focuses between managers.The historical study of the governance of managing associations breaks with the theories of social and solidarity economy, which support an opposition between a first “golden age”, based on a “heroic” solidarity from a few activists, and the age of efficiency, where associations are considered as simple economical organisations void of heart and morals.

Organisations are always confronted with the need to transform in order to adapt to environmental changes and have a competitive advantage. The concern is that when an organisation embarks on a transformation process, its individual employees are affected either positively or negatively. Employees can respond to transformation change by either being satisfied or dissatisfied in the organisation. The main aim of this research was to develop a diagnostic model for measuring employee satisfaction during organisational transformation. The first construct of organisational transformation was conceptualised using the open system paradigm, theoretical definitions and models of organisational change. In this study, organisational transformation is second order and drastic in the sense that it alters the way in which the organisation functions and relates to the external environment focusing on the vision, processes, systems, structure and culture. It is the fundamental and constant change at all levels of the organisation caused by external factors posing as risks for organisational survival. vi The second construct of employee satisfaction was conceptualised focusing on the humanistic paradigm, theoretical definitions and models. Employee satisfaction in this study is the individual’s positive emotional state of contentment stemming from the organisation’s ability to meet his or her needs and expectations based on his or her experience and evaluation of various organisational processes and practices. It influences employees’ performance and commitment to the organisation. A theoretical model was developed as a framework to enable organisations to diagnose or assess their employees’ satisfaction during organisational transformation. The model highlighted dimensions essential to diagnose employee satisfaction such as organisational strategy, policies and processes and outcomes, in order to determine employees’ contentment and fulfilment in the organisation. The main aim of the empirical research was to conduct a three year longitudinal study of employee satisfaction during organisational transformation; to operationalise the conceptually developed diagnostic model of employee satisfaction during transformation; and develop a structural equation model (SEM) in order to test the theoretical model. The Employee Satisfaction Survey (ESS) was used in 2003, 2007 and 2008 to measure employee satisfaction. The initial year of the study (2003) comprised 1 140 participants who voluntarily completed the measuring instrument. The second year of the study (2007) involved 920 participants, while the final year of the study (2008) included 759 participants. In terms of the reliability and validity of the ESS, it was determined that in the three years of the study, most of the dimensions had acceptable internal consistency reliability based on the results of the Cronbach alpha test. The SEM investigated the impact of organisational strategy, policies and procedures and outcomes as the three domains of employee satisfaction during organisational transformation. The confirmatory factor analysis of the latent variables was conducted, and the path coefficients of the latent variables of organisational strategy, policies and processes and outcomes indicated a satisfactory fit for all these variables. The goodness-of-fit measure of the model indicated both absolute and incremental goodness-of-fit. The SEM confirmed the causal relationships between the latent and manifest variables, indicating that the latent variables, organisational vii strategy, policies and procedures and outcomes are the main indicators of employee satisfaction. This research adds to the field of organisational behaviour by proposing a model of employee satisfaction during organisational transformation. The domains of this model should enable organisations to identify developmental areas based on employees’ dissatisfaction or areas of strengths based on employees’ satisfaction. The diagnostic model will also enable organisations and practitioners to initiative interventions aimed at addressing areas of dissatisfaction as developmental areas and to leverage on its strengths as areas of satisfaction in the organisation. / Industrial and Organisational Psychology / D. Litt. et Phil. (Industrial and Organisational Psychology