The aim of this master’s thesis is to examine how managers in some public libraries are using performance measurements and to what extent decision making is based on the results. The main questions posed are:•What performance measurements and indicators are used in the libraries examined?•What is the attitude towards performance measurements among library managers?•How and to what extent are performance measurements and indicators used in the process of decision making?•What improvement would library managers wish regarding the development of performance measurements in public libraries?The theory is based on a model of evaluation of the public sector in addition to general steps of evaluation of quality and performance measurement results. The investigation is based on qualitative interviews with seven managers of public libraries in Sweden. The analysis has shown that even though the managers consider performance measurements important, they find them problematic to apply. Setting clearly definable goals is difficult. The mission of the library consists of a number of goals that have to be adhered to. Major goals are often vague. Favouring one goal might mean neglecting another. Relevant measures cannot be applied without defined goals, and without measures quality and performance assessment becomes impossible. Consequently, abstract goals have to be split and transformed into manageable goals, and the goals transformed into measurable ones. The measures used by the managers in this study could largely be categorized as measures of input and output, but no measure of outcome is used. To assess to what extent the library contributes to user need and community goals, outcome measurements could be an important and useful tool. / Uppsatsnivå: D

Circular business models can assist in reshaping and transitioning away from the current linear consumption pattern which can in turn allow us to achieve a circular economy. Businesses can change their operating model and consider a more sustainable alternative to their current production and consumption method. For businesses to assist in the transition of circular economy, the circular economy strategies can be integrated into their business models. Companies have already started to align goals and objectives to achieve this by measuring performance indicators. Key Performance Indicators (KPIs) are used to effectively communicate and set targets to be achieved within different levels of an organization. KPIs can be used to monitor the progress of different aspects of sustainability including environment, economic and social. Due to this reason, many industries are shifting towards a circular business model to ensure better resource utilization and sustainable operations. For companies to evaluate their progress towards their set targets and goals, performance measurement is crucial. In this study, relevant existing circular KPIs have been identified which can be implemented by the case companies to measure the performance of their supply chain and entire business model. The technical, environmental, and socio-economic dimensions are focused on this study while identifying the Key Performance Indicators. A systematic literature review was initially performed during this study. Data achieved from literature was then compared with empirical data. The empirical data is based on interviews and surveys conducted with the case companies which were later compiled to develop the suitable indicators. / Cirkulära affärsmodeller kan hjälpa till att omforma och övergå från det nuvarande linjära konsumtionsmönstret, vilket i sin tur kan göra det möjligt för oss att uppnå en cirkulär ekonomi. Företag kan ändra sin driftsmodell och överväga ett mer hållbart alternativ till sin nuvarande produktions- och konsumtionsmetod. För att företag ska bistå vid övergången till cirkulär ekonomi kan strategierna för cirkulär ekonomi integreras i deras affärsmodeller. Företag har redan börjat anpassa sina mål för att uppnå detta genom att mäta prestationsindikatorer. Key Performance Indicators (KPI) används för att effektivt kommunicera och sätta upp mål som ska uppnås inom olika nivåer i en organisation. KPIs kan användas för att övervaka utvecklingen av olika aspekter av hållbarhet, inklusive miljö, ekonomisk och social. Av denna anledning övergår många branscher mot en cirkulär affärsmodell för att säkerställa bättre resursutnyttjande och hållbara operationer. Prestandamätning är avgörande för att företag ska kunna utvärdera sina framsteg i förhållande till sina uppsatta mål. I denna studie har relevanta befintliga cirkulära KPIs identifierats som kan implementeras av fallstudieföretagen för att mäta prestanda för deras försörjningskedja och hela affärsmodellen. Fokus för denna studie är de tekniska, miljömässiga och socioekonomiska dimensionerna samtidigt som de viktigaste prestationsindikatorerna identifieras. En systematisk litteraturöversikt utfördes initialt under denna studie. Data erhållen från litteraturen jämfördes därefter med empiriska data. De empiriska uppgifterna är baserade på intervjuer och undersökningar som gjorts med fallstudiebolagen som senare sammanställdes för att utveckla lämpliga indikatorer.