Esta pesquisa justifica-se pela necessidade de colaborar para uma maior sistematização do conhecimento na área de estudos organizacionais que envolvem a gestão de pessoas, bem como pela necessidade de fornecer subsídios científicos para o desenvolvimento de projetos capazes de fomentar a Qualidade de Vida no Trabalho (QVT). O projeto em tela colabora para o preenchimento de uma lacuna científica ligada à Saúde nas Organizações, contribuindo também para o desenvolvimento da linha de Pesquisa Análise das Organizações de Trabalho: pessoas, conhecimento e saúde, na qual se insere. Muitos são os estudos sobre Qualidade de Vida no Trabalho (QVT), porém raros são aqueles que desenvolvem e avaliam intervenções nessa área. O objetivo geral desta pesquisa é promover a qualidade de vida no trabalho e contribuir para melhorar os indicadores de produtividade nas empresas alvo do estudo. Metodologia: pesquisa de avaliação, num delineamento com linha de base pré-intervenção, cujas medidas são comparadas àquelas obtidas ao término da intervenção (pré e pós teste); utilizando-se de levantamento relativo a indicadores de produtividade e de saúde dos funcionários. Amostra: duas organizações localizadas numa mesma cidade situada numa região central do estado S.P. Uma empresa é prestadora de serviços educacionais e a outra enquadra-se na área de alimentação. Os participantes são 18 funcionários voluntários, de ambos os sexos. Instrumentos: a) Questionário de Caracterização da Amostra e de Obtenção de Dados relativos à Produtividade e à Saúde; b) Observação e Entrevista Coletiva; c) Inventário de Respostas de Coping no Trabalho (IRC-T); d) Intervenção com Yoga Laboral (YL) desenvolvida duas vezes por semana, com duração de uma hora, durante dois meses, nas organizações em estudo. Os resultados indicaram o impacto positivo da intervenção em QVT nas duas organizações. Quanto aos indicadores de produtividade, na primeira, houve diferença significativa (p=0.0431) em faltas no trabalho. Já na organização alimentícia não houve diferença significativa, mas as porcentagens indicaram que nenhum funcionário faltou ao trabalho e houve diminuição de ausências durante a jornada de trabalho após a intervenção. Em relação aos indicadores de saúde, na organização educacional houve diferença significativa na percepção de bem estar ao final da intervenção e, no coping, diminuiu a racionalização evasiva (p=0.001) e aumentaram as alternativas compensatórias (p=0.006). No geral aumentaram as estratégias de enfrentamento e diminuíram as de evitação do estresse. Na segunda organização as mudanças ocorreram, significativamente, na forma de lidar com o estresse. Foram significativos os aumentos nos escores de Reavaliação Positiva (p=0.001) e Busca de Apoio (p=0.010). As estratégias de enfrentamento do estresse subiram (17%) e também as estratégias de evitação (14%). Portanto, confirmando as hipóteses do estudo, houve mudança nos indicadores de produtividade (absenteísmo) e de saúde (coping) após a intervenção (YL) nas duas organizações. No aspecto qualitativo, na organização educacional, as falas mostraram situações organizacionais estressantes, com alto ritmo e demanda de trabalho, contrariamente a maior flexibilidade da segunda organização. Todos os participantes verbalizaram a importância positiva da prática do Yoga para suas vidas, incluindo transferência do conhecimento para o domínio pessoal e familiar. Os resultados, embora limitados à pequena amostra, apoiam a hipótese colocada, encorajando novos estudos e a prática do YL na promoção da QVT. / This research is justified by the need to cooperate to a greater systematization of knowledge in the field of organizational studies involving the management of people, as well as the need to provide scientific input to the development of projects that can promote the Quality of Working Life (QWL). The project aims to fill a gap in scientific health-related organizations, contributing to the development of a research line named \"Analysis of Working Organizations: people, knowledge and health\", in which it occurs. There are many studies on Quality of Work Life (QWL), but rare are those who develop and evaluate interventions in this area. The objective of this research is to promote quality of work life and contribute to improving the productivity indicators in the target companies in the study. Methodology: evaluation research, design with a baseline pre-intervention, whose measurements are compared with those obtained at the end of the intervention (pre-and posttest), using survey indicators on productivity and health of employees. Sample: two organizations located in the same city and in the central region of the state SP. A company is a provider of educational services and the other fits into the eating area. The participants are 18 employee volunteers of both sexes. Instruments: a) Questionnaire Sample Characterization and Obtaining Data on Productivity and Health b) Observation and Collective Interview c) Coping Responses Inventory at Work (IRC-T), d) Yoga Intervention Labor ( YL) developed twice a week, lasting one hour, for two months, in the organizations under study. The results indicated the positive impact of QWL intervention in both organizations. In relation to productivity indicators there was a significant difference (p=0.0431) about days missed in the job. The food organization presents no significant difference, but the percentages indicated that no employee missed days of work. So the absenteeism decreased during the working days after the intervention. In relation to indicators of health, the educational organization shows no significant difference in the perception of well-being at the end of the intervention, but in coping, evasive rationalization decreased (p=0.001) and increased compensatory alternatives (p=0.006). In general coping strategies increased and decreased the avoidance of stress. The second organizational changes occurred significantly in the way of coping the stress. There were significant increases in the Positive evaluation scores (p=0.001) and Search Support (p=0.010). Strategies for coping with stress (17%) as well as avoidance strategies (14%) increased. Therefore, confirming the hypothesis of the study, there was a change in the indicators of productivity (absenteeism) and health (coping) after the intervention (YL) in both organizations. In the qualitative aspect, the educational organization showed stressful situations with a high pace and demand for labor, as opposed to the greater flexibility of the second organization. All participants talked about the importance of the positive effects of Yoga in their lives, including knowledge transfer to the personal and family domains. The results, although limited to a small sample, support the hypothesis of this study and encourage further research and the practice of YL in promoting the Quality of work life.

The objectives of the study were (1) to determine the relationship between career adaptability (measured by the Career Adapt-Abilities Scale) and employee engagement (measured by the Utrecht Work Engagement Scale), and (2) to determine whether age, race, gender and tenure groups differ significantly regarding career adaptability and employee engagement. A quantitative survey was conducted on a convenience sample (N = 131) of employees within a business unit of a large insurance company in South Africa. Correlational and inferential statistical analyses revealed significant relationships between career adaptability and employee engagement as well as significant differences between age and race groups on some dimensions of the constructs. These findings contribute valuable insight and knowledge to the field of Organisational Psychology and Career Psychology that can be applied in engagement strategies as well as in career guidance and counselling. The study concluded with recommendations for future research and practice. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)

O presente estudo busca analisar, no contexto de uma organização pública brasileira, as relações de qualidade de vida no trabalho, bem-estar financeiro, literacia financeira e desempenho individual. No campo teórico se observou as pesquisas e fundamentos do bem-estar humano que em diversos estudos é associado à felicidade, composto pela satisfação com a vida e pelo balanço de afetos negativos e positivos, uma vez que se constitui de aspectos envolvidos pelos demais construtos. Demonstrados os fundamentos dos estudos anteriores de cada elemento das relações analisadas, foi definido o modelo geral de delineamento da pesquisa, adotando a literacia financeira e bem-estar financeiro como antecedentes de qualidade de vida no trabalho, e qualidade de vida no trabalho e bem-estar financeiro como antecedentes de desempenho no trabalho. Para a amostra foram apresentadas as estatísticas descritivas, procedendo-se à análise de consistência das escalas, que foram consideradas adequadas. Posteriormente, foram testadas as relações por meio de modelagem de equações estruturais (SEM), passando pelos testes de ajustes com parâmetros considerados bons e válidos para as inferências de análise. De quatro (04) hipóteses testadas nas relações, os resultados apresentados demonstram que: a primeira hipótese foi suportada, demonstrando-se que é possível inferir que o Estado Pessoal de Qualidade de Vida influencia positivamente o Desempenho no Trabalho, com coeficiente de 0,298; a hipótese dois foi suportada, podendo-se inferir que Bem-estar Financeiro apresenta relação precedente significativa e positiva para a Qualidade de Vida no Trabalho, com coeficiente de 0,651; a hipótese três não foi suportada no modelo de equações estruturais, então foi realizado teste de correlação de Spearman, e dada a distribuição não normal, foi possível inferir que Literacia Financeira está significativamente correlacionada com Estado Pessoal de Qualidade de Vida com coeficiente 0,228; por fim, a hipótese quatro foi suportada, inferindo-se que o aumento do Bem-estar Financeiro influencia de forma significativa e positiva o aumento no Desempenho com coeficiente de 0,628. Compreende-se que o presente estudo enriquece as relações estudadas a respeito de qualidade de vida no trabalho ao trazer os construtos de literacia financeira e bem-estar financeiro para o debate de comportamento organizacional e gestão de pessoas no Brasil, bem ainda, sua influência para a gestão estratégica de pessoas observados os reflexos sobre desempenho no trabalho. / The present study aims to analyze in the context of a Brazilian public organization the relations between quality of work life, financial wellbeing, financial literacy and job performance. In the theoretical field, was demonstrated the research and principles about human wellbeing that in several studies is associated with happiness, composed by the satisfaction with life and by the balance of negative and positive affects, since it is constituted of aspects involved by the other constructs in this research. After demonstrating literature that support each construct of the relationships analyzed in previous studies of each element, the general model of research design was defined, adopting financial literacy and financial wellbeing as antecedents of quality of work life, and quality of work life and financial wellbeing as antecedents of job performance. For the sample, the descriptive statistics were presented, the analysis of consistency of the scales was considered and confirmed appropriate, after the relationships were tested through structural equation modeling (SEM), through the tests of adjustments with parameters considered good and valid for the inferences of analysis. From the four hypotheses tested in the relations, the results presented demonstrate that: the first hypothesis was supported, demonstrating that it is possible to infer that the Personal State of Quality of Work Life positively influences the Job Performance, with coefficient of 0,298; the hypothesis two was supported, it can be inferred Financial Wellbeing presents a significant and positive precedent relation for Quality of Work Life, with a coefficient of 0.651; the hypothesis three was not supported in the structural equations model, then the Spearman Correlation test was performed, given the not normal distribution, allowing to infer that Financial Literacy is significantly correlated with Personal State of Quality of Work Life with a coefficient of 0.228; and hypothesis four supported, inferring that the increase in Financial Wellbeing influences significantly and positively the increase in Job Performance with a coefficient of 0.628. It is understood that the present study enriches the relations studied regarding quality of life at work by bringing the constructs of financial literacy and financial wellbeing to the debate of organizational behavior and people management in Brazil, and its influence for the management strategic human resources observed reflections on job performance.

O presente estudo busca analisar, no contexto de uma organização pública brasileira, as relações de qualidade de vida no trabalho, bem-estar financeiro, literacia financeira e desempenho individual. No campo teórico se observou as pesquisas e fundamentos do bem-estar humano que em diversos estudos é associado à felicidade, composto pela satisfação com a vida e pelo balanço de afetos negativos e positivos, uma vez que se constitui de aspectos envolvidos pelos demais construtos. Demonstrados os fundamentos dos estudos anteriores de cada elemento das relações analisadas, foi definido o modelo geral de delineamento da pesquisa, adotando a literacia financeira e bem-estar financeiro como antecedentes de qualidade de vida no trabalho, e qualidade de vida no trabalho e bem-estar financeiro como antecedentes de desempenho no trabalho. Para a amostra foram apresentadas as estatísticas descritivas, procedendo-se à análise de consistência das escalas, que foram consideradas adequadas. Posteriormente, foram testadas as relações por meio de modelagem de equações estruturais (SEM), passando pelos testes de ajustes com parâmetros considerados bons e válidos para as inferências de análise. De quatro (04) hipóteses testadas nas relações, os resultados apresentados demonstram que: a primeira hipótese foi suportada, demonstrando-se que é possível inferir que o Estado Pessoal de Qualidade de Vida influencia positivamente o Desempenho no Trabalho, com coeficiente de 0,298; a hipótese dois foi suportada, podendo-se inferir que Bem-estar Financeiro apresenta relação precedente significativa e positiva para a Qualidade de Vida no Trabalho, com coeficiente de 0,651; a hipótese três não foi suportada no modelo de equações estruturais, então foi realizado teste de correlação de Spearman, e dada a distribuição não normal, foi possível inferir que Literacia Financeira está significativamente correlacionada com Estado Pessoal de Qualidade de Vida com coeficiente 0,228; por fim, a hipótese quatro foi suportada, inferindo-se que o aumento do Bem-estar Financeiro influencia de forma significativa e positiva o aumento no Desempenho com coeficiente de 0,628. Compreende-se que o presente estudo enriquece as relações estudadas a respeito de qualidade de vida no trabalho ao trazer os construtos de literacia financeira e bem-estar financeiro para o debate de comportamento organizacional e gestão de pessoas no Brasil, bem ainda, sua influência para a gestão estratégica de pessoas observados os reflexos sobre desempenho no trabalho. / The present study aims to analyze in the context of a Brazilian public organization the relations between quality of work life, financial wellbeing, financial literacy and job performance. In the theoretical field, was demonstrated the research and principles about human wellbeing that in several studies is associated with happiness, composed by the satisfaction with life and by the balance of negative and positive affects, since it is constituted of aspects involved by the other constructs in this research. After demonstrating literature that support each construct of the relationships analyzed in previous studies of each element, the general model of research design was defined, adopting financial literacy and financial wellbeing as antecedents of quality of work life, and quality of work life and financial wellbeing as antecedents of job performance. For the sample, the descriptive statistics were presented, the analysis of consistency of the scales was considered and confirmed appropriate, after the relationships were tested through structural equation modeling (SEM), through the tests of adjustments with parameters considered good and valid for the inferences of analysis. From the four hypotheses tested in the relations, the results presented demonstrate that: the first hypothesis was supported, demonstrating that it is possible to infer that the Personal State of Quality of Work Life positively influences the Job Performance, with coefficient of 0,298; the hypothesis two was supported, it can be inferred Financial Wellbeing presents a significant and positive precedent relation for Quality of Work Life, with a coefficient of 0.651; the hypothesis three was not supported in the structural equations model, then the Spearman Correlation test was performed, given the not normal distribution, allowing to infer that Financial Literacy is significantly correlated with Personal State of Quality of Work Life with a coefficient of 0.228; and hypothesis four supported, inferring that the increase in Financial Wellbeing influences significantly and positively the increase in Job Performance with a coefficient of 0.628. It is understood that the present study enriches the relations studied regarding quality of life at work by bringing the constructs of financial literacy and financial wellbeing to the debate of organizational behavior and people management in Brazil, and its influence for the management strategic human resources observed reflections on job performance.

O envolvimento na atividade profissional da arquitetura consultiva na área de melhoria de ambientes de trabalho em indústrias levou naturalmente à necessidade de embasar teoricamente certos conceitos empíricos encontrados no dia-a-dia da profissão. A dificuldade em se definir claramente quem é o cliente dentro de um sistema complexo como uma indústria, bem como as inúmeras variáveis envolvidas na avaliação do que seria um bom ambiente de trabalho - dadas as condições intrínsecas do trabalho fabril e sua diversidade - mostraram-se um campo com infinitas possibilidades de abordagem. Uma pesquisa sem pretensões acadêmicas sobre ambientes fabris constatou, por intermédio da escassa bibliografia especializada, a pouquíssima relevância dada à arquitetura industrial e, principalmente, ao ambiente de trabalho gerado dentro das fábricas. Assim, surgiu a oportunidade de se desenvolver uma pesquisa formal cujo objetivo é sistematizar informações que possam fundamentar uma futura estrutura de avaliação pós-ocupação (APO) em indústrias, visando avaliar junto aos usuários finais, ou seja, os trabalhadores de chão de fábrica, sua satisfação em relação ao seu ambiente de trabalho. / Working with consultive architecture focused on improving industrial working conditions has led to the need of theoretical basis for some empirical concepts found on daily professional work. The difficulty on clearly defining who is the architects client in such a complex organization as an industry, as well as the countless points involved in a working environment evaluation - due to the inherent conditions of industrial work and its diversity have shown up as an extremely rich research field, with many possibilities of approach. A simple research with no academic purposes has shown the scarce specialized bibliography, evidencing the low prominence of industrial architecture in general and, above all, of industrial work environment. So, it has raised the opportunity to develop a formal research which aims to give basis to a future post-occupation evaluation (POE) structure, in order to inquire final users - wich means the factory-floor workers - their satisfaction concerning to their own work environment.

O objetivo da pesquisa foi compreender como os auxiliares e técnicos produzem sentidos sobre seu trabalho e sua vida. Entendendo que experiências de sofrimento emocional e transtornos psicossociais podem intervir na produção de sentido, este trabalho investigou também a qualidade de vida no trabalho e a existência de burnout. Foi utilizado o método quantitativo e qualitativo. Os instrumentos utilizados foram o Inventário de Burnout de Maslach para profissionais de saúde (MBI-HSS), a escala BPSO-96 e um protocolo de entrevista semidirigida. A pesquisa foi realizada no Hospital Universitário da Universidade de São Paulo, as escalas foram aplicadas a 166 profissionais de saúde, dentre técnicos, auxiliares e outros profissionais do hospital e foram entrevistados 20 destes participantes. As escalas foram analisadas estatisticamente tanto na amostra inteira quanto segmentada em dois grupos, um de auxiliares e técnicos de enfermagem e um grupo de outros profissionais para verificar se os fenômenos observados no primeiro grupo são específicos dessa categoria profissional. As entrevistas foram categorizadas e analisadas. Os resultados apontaram alto nível de despersonalização, médio de exaustão, baixa realização pessoal.e nível médio de satisfação com a Qualidade de Vida no Trabalho, não havendo diferença estatística significativa entre os dois grupos. O momento de crise política vivenciado pelo hospital durante a coleta de dados pode ter interferido nos resultados, uma vez que as entrevistas semidirigidas revelaram insegurança, luto pela perda do hospital idealizado e insegurança quanto ao seu futuro profissional. Quanto aos sentidos produzidos, os profissionais entendem que sua prática é imprescindível para o tratamento médico, percebem-se como elo essencial entre paciente e equipe multidisciplinar e referem reconhecimento social pela atuação na área da saúde. Os auxiliares e técnicos de enfermagem revelaram ainda satisfação pelo ato de cuidar, tendo na recuperação dos pacientes e seu reconhecimento e gratidão, importante fonte de produção de sentido da prática profissional / The objective of the research was comprehending how they give meaning to their work and life. Seeing that experiences of emotional suffering and psychosocial disorders may interfere in the meaning of work, this research has also looked into the quality of work life and the existence of burnout syndrome. Quantitative and qualitative methods were used. The research instruments applied were Maslach Burnout Inventory- Human Services Survey (MBI-HSS), the BPSO-96 scale and a guide of semi structured interviews. The research was carried out at the University Hospital in São Paulo, the scales were applied to 166 health professionals, among assistants and other health professionals. 20 participants were interviewed. The scales were statically analyzed on the whole and segmented samples in two groups, one with nursing assistants and other one with other professionals, so both results were compared. The interviews were categorized and analyzed. The results have shown a high level of depersonalization, a medium level of exhaustion, a low level of personal fulfillment and a medium level of satisfaction with the quality of work life, there has not been a representative statistical difference between the two groups. The hospital was going through a political crisis during the data collection which may have interfered in the results, once the semi structured interviews have revealed insecurity, mourning over the loss of the idealized hospital and feeling of uncertainty towards their professional future. With regard to the meaning of work, the professionals understand that their practice is indispensable for medical treatments. They see themselves as a necessary link between patients and multidisciplinary teams. They also mention social recognition for the work in the health area and satisfaction when taking care of patients, seeing their recovery and gratitude as an important source of meaning in the professional practice

O envolvimento na atividade profissional da arquitetura consultiva na área de melhoria de ambientes de trabalho em indústrias levou naturalmente à necessidade de embasar teoricamente certos conceitos empíricos encontrados no dia-a-dia da profissão. A dificuldade em se definir claramente quem é o cliente dentro de um sistema complexo como uma indústria, bem como as inúmeras variáveis envolvidas na avaliação do que seria um bom ambiente de trabalho - dadas as condições intrínsecas do trabalho fabril e sua diversidade - mostraram-se um campo com infinitas possibilidades de abordagem. Uma pesquisa sem pretensões acadêmicas sobre ambientes fabris constatou, por intermédio da escassa bibliografia especializada, a pouquíssima relevância dada à arquitetura industrial e, principalmente, ao ambiente de trabalho gerado dentro das fábricas. Assim, surgiu a oportunidade de se desenvolver uma pesquisa formal cujo objetivo é sistematizar informações que possam fundamentar uma futura estrutura de avaliação pós-ocupação (APO) em indústrias, visando avaliar junto aos usuários finais, ou seja, os trabalhadores de chão de fábrica, sua satisfação em relação ao seu ambiente de trabalho. / Working with consultive architecture focused on improving industrial working conditions has led to the need of theoretical basis for some empirical concepts found on daily professional work. The difficulty on clearly defining who is the architects client in such a complex organization as an industry, as well as the countless points involved in a working environment evaluation - due to the inherent conditions of industrial work and its diversity have shown up as an extremely rich research field, with many possibilities of approach. A simple research with no academic purposes has shown the scarce specialized bibliography, evidencing the low prominence of industrial architecture in general and, above all, of industrial work environment. So, it has raised the opportunity to develop a formal research which aims to give basis to a future post-occupation evaluation (POE) structure, in order to inquire final users - wich means the factory-floor workers - their satisfaction concerning to their own work environment.

The South African hospitality industry, and more specifically the accommodation sector, is a booming industry within South African Tourism. Annually thousands of tourists, nationally and internationally, come to stay in accommodation establishments which offer a variety of services to guests (South Africa, 2009:499). What differentiates one accommodation establishment from another is the type and quality of service offered to guests. This service offered to guests can only be generated by manual labour, namely by employees. Front Office Employees in particular have direct and continual interaction with guests; Front Office Employees deliver the services required by guests and ultimately determine the satisfaction experienced by guests. A well–known saying goes "Happy workers make happy customers". The core of this saying is therefore that Front Office Employees, who experience a Quality of Work Life, will ultimately deliver exceptional service and lead the accommodation establishment to be more productive and more profitable. Quality of Work Life comprises a variety of life domains which need to be satisfied and fulfilled to result in an employer being happy. These life domains include Health and safety, Economic and family issues, Social issues, Esteem issues, Actualisation issues, Knowledge issues, Creativity and aesthetic issues, Feelings about the establishment, Management and Leisure issues. Satisfaction with these various life domains will therefore lead to a good Quality of Work Life and overall good Quality of Life being experienced. However, few studies have been conducted on the Quality of Work Life experienced within accommodation establishments and more specifically that of Front Office Employees. When employees experience a good Quality of Work Life, the accommodation establishment can expect various long–term advantages, such as higher employee productivity, lower turnover and absenteeism, increased loyalty and commitment towards the establishment and increased overall profitability. Hence in order to ensure accommodation establishments deliver excellent quality service to their guests and fulfil their needs entirely, it is essential to better understand the Front Office Employees who directly deal with the guests. This understanding can be gained by obtaining a clearer understanding of how Front Office Employees experience Quality of Work Life and the various life domains they are not satisfied with. By developing an in–depth knowledge of the Front Office Employee and how satisfied they are with their Quality of Work Life, greater satisfaction can be ensured, which will ultimately lead to the accommodation establishment being more productive and more profitable. The main goal of this study was to determine whether Front Office Employees are satisfied with their overall Quality of Work Life. In order to achieve this goal, the study comprises two articles. The research underpinning both of the articles was conducted at a specific South African resort group in June 2009 and a specific hotel group of South Africa in March 2010. A self–administrated questionnaire was distributed to the various units, according to an availability sampling method which focuses on respondents available and willing to fill in the questionnaire. A total of two hundred and ninety two (292) questionnaires were completed during the survey. From these questionnaires, data were obtained and results analysed. The first article was titled "Quality of Work Life: a comparative study of a resort group and hotel group Front Office Employees". The main purpose of this article was to determine whether Front Office Employees in the hotel group experience the same degree of Quality of Work Life as the resort group Front Office Employees. This article highlighted the importance of Front Office Employees, since they are the first and continual contact guests have with an accommodation establishment. These Front Office Employees therefore determine the type of service experienced by guests and the satisfaction they derive from it. In order for Front Office Employees to deliver quality service, the Front Office Employees should experience a Quality of Work Life. To achieve the objectives of this article, a Confirmatory Factor Analysis was first done to confirm the various life domains of Quality of Work Life as well as the various mean readings for each life domain. In addition to this, an independent t–test was performed to compare the Front Office Employees of the hotel group, with the resort group Front Office Employees with regard to how they experience their Quality of Work Life. The practical significance of the various life domains was determined in practice, by looking at the Cohen d–value. By means of the Confirmatory Factor Analysis it was determined that each life domain consisted of certain factors, ultimately leading to the concept of Quality of Work Life. With the comparison drawn between the hotel group Front Office Employees and the resort group Front Office Employees can it be accepted that the hotel group Front Office Employees are more satisfied with their Quality of Work Life than is the case with the resort group Front Office Employees. The life domains identified as having a practical visible difference effect in practice were determined. These results can therefore be utilized by human resource managers in accommodation establishments as areas on which to focus in order to improve the Quality of Work Life offered to Front Office Employees and thus the quality of service rendered to guests, which would then inevitably have an impact on the profitability of the establishment. The second article was titled "The effect of leisure life of hotel group Front Office Employees on their Quality of Work Life." The main purpose of this article was to determine the overall effect of leisure life, which is classified as one of the life domains of Quality of Work Life, on the various other life domains of Quality of Work Life. The life domain Leisure life had two factors which were identified by a confirmatory factor analysis. Once the factors had been confirmed, the relationship between Leisure life and the various other life domains were determined. The results of this research revealed that there is a relationship between leisure life and the other various life domains constituting Quality of Work Life. Hence the results are imperative for human resource managers of accommodation establishments, as the importance of leisure in Front Office Employees' lives as well as the various other life domains on which it has an impact have been indicated. Overall, the research revealed that Front Office Employees of the hotel group are more satisfied with their Quality of Work Life than is the case with the Front Office Employees of the resort group. Furthermore, the importance of Front Office Employees' leisure life was indicated by the relationship it has with the various other life domains, ultimately leading to a Quality of Work Life. This newly obtained knowledge of Front Office Employees of accommodation establishments can be applied by human resource managers in an effort to ensure that these employees experience a good Quality of Work Life which will lead the accommodation establishment to be more productive, efficient and profitable due to happier employees. / Thesis (M.A. (Tourism))--North-West University, Potchefstroom Campus, 2011.

The South African hospitality industry, and more specifically the accommodation sector, is a booming industry within South African Tourism. Annually thousands of tourists, nationally and internationally, come to stay in accommodation establishments which offer a variety of services to guests (South Africa, 2009:499). What differentiates one accommodation establishment from another is the type and quality of service offered to guests. This service offered to guests can only be generated by manual labour, namely by employees. Front Office Employees in particular have direct and continual interaction with guests; Front Office Employees deliver the services required by guests and ultimately determine the satisfaction experienced by guests. A well–known saying goes "Happy workers make happy customers". The core of this saying is therefore that Front Office Employees, who experience a Quality of Work Life, will ultimately deliver exceptional service and lead the accommodation establishment to be more productive and more profitable. Quality of Work Life comprises a variety of life domains which need to be satisfied and fulfilled to result in an employer being happy. These life domains include Health and safety, Economic and family issues, Social issues, Esteem issues, Actualisation issues, Knowledge issues, Creativity and aesthetic issues, Feelings about the establishment, Management and Leisure issues. Satisfaction with these various life domains will therefore lead to a good Quality of Work Life and overall good Quality of Life being experienced. However, few studies have been conducted on the Quality of Work Life experienced within accommodation establishments and more specifically that of Front Office Employees. When employees experience a good Quality of Work Life, the accommodation establishment can expect various long–term advantages, such as higher employee productivity, lower turnover and absenteeism, increased loyalty and commitment towards the establishment and increased overall profitability. Hence in order to ensure accommodation establishments deliver excellent quality service to their guests and fulfil their needs entirely, it is essential to better understand the Front Office Employees who directly deal with the guests. This understanding can be gained by obtaining a clearer understanding of how Front Office Employees experience Quality of Work Life and the various life domains they are not satisfied with. By developing an in–depth knowledge of the Front Office Employee and how satisfied they are with their Quality of Work Life, greater satisfaction can be ensured, which will ultimately lead to the accommodation establishment being more productive and more profitable. The main goal of this study was to determine whether Front Office Employees are satisfied with their overall Quality of Work Life. In order to achieve this goal, the study comprises two articles. The research underpinning both of the articles was conducted at a specific South African resort group in June 2009 and a specific hotel group of South Africa in March 2010. A self–administrated questionnaire was distributed to the various units, according to an availability sampling method which focuses on respondents available and willing to fill in the questionnaire. A total of two hundred and ninety two (292) questionnaires were completed during the survey. From these questionnaires, data were obtained and results analysed. The first article was titled "Quality of Work Life: a comparative study of a resort group and hotel group Front Office Employees". The main purpose of this article was to determine whether Front Office Employees in the hotel group experience the same degree of Quality of Work Life as the resort group Front Office Employees. This article highlighted the importance of Front Office Employees, since they are the first and continual contact guests have with an accommodation establishment. These Front Office Employees therefore determine the type of service experienced by guests and the satisfaction they derive from it. In order for Front Office Employees to deliver quality service, the Front Office Employees should experience a Quality of Work Life. To achieve the objectives of this article, a Confirmatory Factor Analysis was first done to confirm the various life domains of Quality of Work Life as well as the various mean readings for each life domain. In addition to this, an independent t–test was performed to compare the Front Office Employees of the hotel group, with the resort group Front Office Employees with regard to how they experience their Quality of Work Life. The practical significance of the various life domains was determined in practice, by looking at the Cohen d–value. By means of the Confirmatory Factor Analysis it was determined that each life domain consisted of certain factors, ultimately leading to the concept of Quality of Work Life. With the comparison drawn between the hotel group Front Office Employees and the resort group Front Office Employees can it be accepted that the hotel group Front Office Employees are more satisfied with their Quality of Work Life than is the case with the resort group Front Office Employees. The life domains identified as having a practical visible difference effect in practice were determined. These results can therefore be utilized by human resource managers in accommodation establishments as areas on which to focus in order to improve the Quality of Work Life offered to Front Office Employees and thus the quality of service rendered to guests, which would then inevitably have an impact on the profitability of the establishment. The second article was titled "The effect of leisure life of hotel group Front Office Employees on their Quality of Work Life." The main purpose of this article was to determine the overall effect of leisure life, which is classified as one of the life domains of Quality of Work Life, on the various other life domains of Quality of Work Life. The life domain Leisure life had two factors which were identified by a confirmatory factor analysis. Once the factors had been confirmed, the relationship between Leisure life and the various other life domains were determined. The results of this research revealed that there is a relationship between leisure life and the other various life domains constituting Quality of Work Life. Hence the results are imperative for human resource managers of accommodation establishments, as the importance of leisure in Front Office Employees' lives as well as the various other life domains on which it has an impact have been indicated. Overall, the research revealed that Front Office Employees of the hotel group are more satisfied with their Quality of Work Life than is the case with the Front Office Employees of the resort group. Furthermore, the importance of Front Office Employees' leisure life was indicated by the relationship it has with the various other life domains, ultimately leading to a Quality of Work Life. This newly obtained knowledge of Front Office Employees of accommodation establishments can be applied by human resource managers in an effort to ensure that these employees experience a good Quality of Work Life which will lead the accommodation establishment to be more productive, efficient and profitable due to happier employees. / Thesis (M.A. (Tourism))--North-West University, Potchefstroom Campus, 2011.

A presente dissertação se propõe a questionar, explorar e expor a importância dos sentidos da sobrecarga de trabalho docente nas questões de saúde do professor causando, inclusive adoecimento. A pesquisa realizou-se no magistério superior de um campus de uma Universidade Federal, na região sudoeste do Estado do Paraná. Para tanto, foi estabelecido como objetivo geral verificar no discurso de dois professores da referida Universidade, aspectos referentes à sobrecarga no trabalho e que estão, diretamente, relacionados com a saúde desses profissionais. Foram também estabelecidos como objetivos específicos verificar como os professores vivenciam a sobrecarga no trabalho e sua relação com a saúde, assim como, identificar as significações de sobrecarga no trabalho reveladas no discurso dos professores do Magistério Superior em questão e, em última instância analisar como essa sobrecarga é significada e ressignificada durante sessões de autoconfrontação. A fundamentação teórica relativa ao trabalho e trabalho do professor teve como base Marx (2014); Castel (2005); Sennet (2007); Clot (2011); Amigues (2004); Nóvoa (1999); Codo (2006); Esteve (1999) e Lemos (2005). Para a discussão da sobrecarga, Wisner (1994); Ferreira e Freire (2016) e Lemos (2005). Para o conceito de saúde, Canguilhem (2015); Morschel (2014) e Clot (2010). Para tratar da psicopatologia do trabalho; Lima (2005); Le Guillant (2006) e Bendassolli (2011). Para linguagem e sentidos, Bakhtin (2011, 2014); Lima (2015); Brait (2002); Vigotski (2009); Tezza (2007) e Amorim (2014). A metodologia utilizada na produção dos dados foi a da autoconfrontação, que é uma metodologia adotada na Clínica da Atividade. Com as autoconfrontações produzidas, iniciou-se o processo de produção dessa dissertação que envolveu: refinamento das transcrições de autoconfrontações com a visualização dos vídeos, seleção de trechos que remetessem a sentidos de sobrecarga e saúde e análise desses trechos. O estudo evidenciou a possibilidade de propostas de ação no que tange à saúde dos professores, no próprio ambiente de trabalho. Os resultados apontam também para uma mudança constante e conjunta, integrando professores e demais profissionais preocupados com a saúde docente, por meio de relações dialógicas, as quais oportunizam a construção de sentidos e o poder de ação. / The present thesis proposes to question, explore and expose the importance of the sense of the overload of teaching in the health causing sickness. The research was carried out in the university teaching of a Federal University campus in the southwest region of the State of Paraná. For this purpose, a general objective was established to verify aspects related to the work overload, which is directly related to the health of the professionals, by considering the discourse of two professors of the mentioned university. Specific objectives were settled to verify how professors experience work overload and its relation to health, as well as to identify the sense of work overload revealed in the discourse of the university professors and, finally, to analyze how this overloading is signified and re-signified during self-checking sessions. The theory related to the professor’s labor was based on Marx (2014), Castel (2005), Sennet (2007), Clot (2011), Amigues (2004), Nóvoa (1999), Codo (2006), Esteve (1999) and Lemos (2005). For the discussion of the overload, Wisner (1994), Ferreira and Freire (2016) and Lemos (2005); for the discussion of health, Canguilhem (2015), Morschel (2014) and Clot (2010); to deal with work psychopathology, Lima (2005), Le Guillant (2006) and Bendassolli (2011) and for language and sense, Bakhtin (2011, 2014), Lima (2015), Brait (2002), Vigotski (2009), Tezza (2007) and Amorim (2014). The methodology used in the production of the data was that of self-confrontation, which is a methodology adopted in the clinical activity. The dissertation involves the refinement of transcripts of self-confronts with the visualization of the videos, selection of passages that refer to the sense of overload and health and analysis. The study evidenced the possibility proposals for action regarding the health of professors in the work environment. The results also point to a constant and joint change, integrating professors and other professionals concerned about health, through dialogical relationships, which allow the construction of sense and power of action.