Evidências empíricas contábeis não só destacam o papel do controller nas empresas, como também salientam situações organizacionais que criam tensões como conflito e ambiguidade de função. Nesse contexto, esta pesquisa tem como objetivo identificar com que intensidade o conflito e ambiguidade de função percebida pelos controllers brasileiros incidem sobre a satisfação no trabalho. A amostra foi composta por 114 controllers das maiores empresas do Brasil segundo a base de dados da revista M&M. A coleta dos dados foi viabilizada por meio de questionário online. O instrumento utilizado para a mensuração das variáveis conflito e ambiguidade de função foi o desenvolvido por Rizzo et al (1970), e, para satisfação no trabalho, foi utilizado Job Satisfaction Index apresentado no trabalho de Tarrant (2008). Para a análise dos dados, foi utilizada a técnica de modelagem de equações estruturais (SEM-PLS) bem como estatísticas descritivas. Não foram rejeitadas as duas hipóteses de estudo, demonstrando, com base em evidências estatísticas, que o conflito e a ambiguidade de função são percebidos pelos controllers brasileiros e, de fato, incidem negativamente sobre a satisfação no trabalho. Ademais, a amostra sustenta que o conflito de função afeta menos a satisfação no trabalho do que a ambiguidade. Além disso, os dados suportam que a falta de clareza sobre os objetivos e responsabilidades do controller acarretam em maiores níveis de ambiguidade de função e que o conflito percebido, aumentava em situações nas quais o executivo tinha que ignorar ou deixar de considerar uma regra ou política organizacional a fim de desempenhar alguma das suas funções. Finalmente, foi constatado que, apesar dos controllers perceberem esses dois tipos de tensão, em geral, eles se sentem satisfeitos com sua atual situação de trabalho. Uma das situações que menos contribuiu para a satisfação no trabalho dos controllers brasileiros foi a remuneração. / Empirical accounting evidences not only highlight the role of the controller in the companies, but also emphasize organizational situations that create stresses like role conflict and role ambiguity. In this context, this research aims to identify in what extent the role conflict and role ambiguity, perceived by Brazilian controllers, have an affect on job satisfaction. The sample comprised 114 controllers of the largest companies in Brazil, obtained from M&M magazine database. Data collection was conducted through a online questionnaire. The instrument used to measure the variables role conflict and role ambiguity was developed by Rizzo et al (1970), and to job satisfaction, was used the Job Satisfaction Index presented on Tarrant\'s (2008) work. We used the technique of structural equation modeling (PLS-SEM) as well as descriptive statistics for data analysis. The two study hypotheses were not rejected, demonstrating, based on statistical evidence, that role conflict and role ambiguity, perceived by Brazilian controllers, surely affect negatively on job satisfaction. Moreover, the sample sustains that the role conflict function affects less job satisfaction than role ambiguity. Furthermore, the data supports that the lack of clarity about the controller\'s goals and responsibilities, lead to higher levels of role ambiguity, and the perceived conflict increased in situations where the executive had to ignore or fail to consider a rule or organizational policy in order to perform any of its functions. Finally, it was found that despite the controllers realize these two types of stress, in general, they feel satisfied with their current employment situation. One of the situations that less contributed to the Brazilian controllers\' job satisfaction was the remuneration.

A renewed interest in work has developed world-wide during the last decade. One of the reasons for this is that organizations are responding to the changing economic, social, technological and environmental demands in ways that are fundamentally transforming the nature of organizations and the meaning of work for employees. Work has changed tremendously, not only in nature but also its importance. The current demands placed on organizations and employees include, among others, global competition, cost-cutting, downsizing and restructuring and information processing on a large scale. It is intuitive to think that these changes and demands will affect employees in some way or the other. For many employees changes brought different job descriptions, more roles to fulfil and more complicated tasks to complete with more uncertainty and less clear-cut instructions. The work commitment construct has been part of a lively debate since Morrow's (1983) call for a moratorium on the development of further work commitment measures due to the existence of concept redundancy within and among the work commitment facets. It has been proposed that the work commitment construct consists of four main facets i.e. job involvement, organizational commitment, career commitment and work values. It has been unclear up to now on how these facets are interrelated. The relationships between the work commitment facets, role strain and intention to quit have also not been studied together in a single study before. The current study investigated the underlying dimensions of the work commitment construct, the underlying dimensions of each proposed facet, as well as determined the relationships among the work commitment facets, role strain and intention to quit, based on a large diverse South African sample. This was done by using Exploratory and Confirmatory Factor Analyses, the calculation of intercorrelations and Structural Equation Modeling. Each instrument was standardized for South African conditions. The results indicated that although the instruments were portable to South Africa, unique results and factors were obtained. Promising results were obtained with regard to the causal relationships among the variables. / Thesis (DPhil)--University of Pretoria, 1997. / gm2014 / Psychology / Unrestricted

The purpose of this quantitative study was to examine if there were any differences regarding work motivation, stress and role conflict among middle managers depending on gender and length of service. The psychosocial environment is defined by inner work motivation, stress and role conflict. Another purpose with the study was to examine whether there were any interactions between gender and length of work. The study was conducted at a larger industrial company in Sweden where a total of 44 middle managers took part in the study by answering a paper survey. The measuring instruments used were Basic Need Satisfaction at workscale (BNS) measured inner work motivation and the instrument COPSOQ measured stress and role conflict. The result showed a significant difference regarding length of work and relatedness whereas those with a longer length of work estimated a higher estimation compared to those with a shorter length of work. The result showed no more differences regarding length of work and no differences depending on gender and therefore neither any interaction effects. / Syftet med denna kvantitativa studie var att undersöka om det förelåg några skillnader i mellanchefers upplevelse av den psykosociala arbetsmiljön beroende av kön och anställningstid. Den psykosociala arbetsmiljön definieras här utifrån inre arbetsmotivation, stress och rollkonflikter. Ytterligare syfte var att undersöka om någon interaktionseffekt fanns mellan kön och anställningstid. Studien genomfördes på ett större industriföretag i Mellansverige med totalt 44 mellanchefer som deltog genom att besvara en pappersenkät. Mätinstrument som användes var Basic Need Satisfaction at workscale (BNS) som mätte inre arbetsmotivation samt instrumentet COPSOQ som mätte stress och rollkonflikter. Resultatet visade på en signifikant skillnad gällande anställningstid och samhörighet, där de med en längre anställningstid skattade upplevelsen av samhörighet högre jämfört med de med kortare anställningstid. Resultatet visade inga fler skillnader gällande anställningstid samt inga skillnader beroende av kön och därmed inte heller någon interaktionseffekt.

Magister Administrationis - MAdmin / The call centre industry has been one of the fastest growing industries in South Africa. Call centres have for most companies become a basic business requirement for servicing customers. Zapf, Isic, Bechtoldt and Blau (2003: 311) argue that there are high levels of stress amongst employees in call centres, which they believe to be the result of both the work tasks and the interactions with customers. The aim of this study was to establish whether call centre work design and structure contributed to role stress amongst client service representatives (CSRs). It was also the aim of this study to establish whether role stress affected the CSRs' levels of job satisfaction and their intentions to quit from their jobs. / South Africa

This thesis explores the relationship between a pastor’s personal ministry identity and the church role expectations that he encounters in the local church within which he ministers and takes place in the context of the discipline of “Building up the local church”. It is the hypothesis of this thesis that many Baptist pastors within the Baptist Union of Southern Africa are compromising the integrity of their own personal ministry identities in an attempt to meet the church role expectations of their local churches. The study considers firstly the nature development of personal identity in general as a precursor to understanding the nature of development of a personal ministry identity. At least six key elements are identified as being important in the development of an authentic personal ministry identity namely, spiritual gifting, personality, natural talentsabilities, divine call, congregational influence and finally passion. Pastoral ministry can be understood as an interface of expectations between the church role expectations of the church and the pastor’s expectations derived from his personal ministry identity. The consequences of this interface of expectations may be both positive and negative and may include role confusion, conflict, collusion or congruence. Role negotiation and renegotiation may be used to address some of the negative consequences of this interface. Empirical research results obtained as part of the study that explored the relationship between a pastor’s personal ministry identity, church role expectations and the current approach to ministry, clearly indicate that church role expectations are far more influential on current pastoral practice than are the personal ministry identities, indicating that the identities of these pastors have been undermined by church role expectations. A correct understanding of the Biblical view of self-denial and self-esteem would result in a greater freedom on the part of pastors to resist the undermining of their personal ministry identities. Copyright 2005, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: Baston, GA 2005, Rediscovering pastoral identity : the influence of church role expectations in undermining a pastor’s personal ministry identity, MA(Theol) dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-06172005-101131 / > / Dissertation (MA (Theology))--University of Pretoria, 2006. / Practical Theology / unrestricted

The purpose of this research project was to explore the experiences of mature women students in juggling the multiplicity of roles they faced during the adulthood stage of life. The lack of literature, particularly on the African woman’s experiences of being a student while also dealing with the roles of being a mother, wife and employee, inspired this research. I explored the women’s experiences using a qualitative approach and semi-structured individual interviews, and did a thematic analysis of the textual data. The average age of the women who participated in this project was 36.8, and except for two of the 10 interviewees, all women were enrolled for a postgraduate studies. The majority of women enrolled for further studies because they wanted to increase their opportunities in the work environment, while one woman did so because of a career change. The stories of the ten mature women students that I interviewed revealed five major themes. In describing their experiences of juggling multiple roles, the mature women students mentioned that they studied while also maintaining a job because of the financial obligations and the lifestyle of their age group. They experienced role strain from the many roles that required an equal share of their time, but managed to cope because they had personal goals to achieve and would not relinquish those. Both congruent and incongruent experiences emerged between work and study, particularly when they could not attribute equal time to work and study. Although they were encouraged and supported by their partners and children, and sometimes also their families and the community, they still had to deal with the lack of support from the institutions where they were enrolled. Extreme tiredness and guilt because of conflicting role demands were found to be most common among all ten women. For the most part the women had to deal with an increase in their role responsibilities and experienced different emotions regarding the influence of studying on family life. By managing their time well they were able to cope and had thus far been successful in balancing their different roles. Above all the mature women student were able to cope with the multiplicity of roles because they had determination, were focused and committed, and wanted to achieve success in their educational goals. Perseverance and dedication to their goals emerged as mature women students’ most powerful tool for coping with multiple roles. / Dissertation (MA (Psychology))--University of Pretoria, 2008. / Psychology / unrestricted

The study focused on work-family conflict among females occupying lower level jobs. A quantitative research methodology was conducted on a sample of (N=144) females working on the assembly line in two private sector organisations. The research instrument was a questionnaire comprising six parts. The variables were measured under four categories: work-family conflict, job demands, perceived organisational support and job self-efficacy. Descriptive statistics were used to analyse and interpret the data. A comparative study was done between Hesto and Alpha pharmaceutical employees and it was found that Hesto employees experience greater work-family conflict, job demands, perceived organisational support and job self-efficacy. The correlation results of the study showed that a significant negative relationship exists between perceived organisation support and work-family conflict. There was a weak positive relationship between perceived organisational support and job self-efficacy. Work demands was found to be positively and significantly related to work-family conflict. There was a significant negative relationship between perceived organisational support and work demand. A significant negative relationship was found between job self-efficacy and work-family conflict. Based on these results recommendations were made on how South African companies can help reduce work-family conflict.

This study investigated the relationship between conscientiousness, extraversion, and leadership effectiveness among the local government managers in Bisho and East London. Conscientiousness and extraversion were used as independent variables in the study while leadership effectiveness was used as the dependent variable. The data was collected from a sample of 222 local government managers using a self-designed biographical and occupational questionnaire. To measure conscientiousness and extraversion, a 24-item 5-point rating scale adopted from Finchan & Rhodes (2005) was used. To measure leadership effectiveness, a 6-item 5-point derailment rating scale adopted from Lombardo & McCauley (1994) was used. Data analysis was done using various statistical techniques, including t-tests, Pearson Product Moment Correlation Technique and Multiple Regression Analysis. The results indicated that both conscientiousness and extraversion are strongly associated with leadership effectiveness. Conscientiousness was also strongly associated with the individual components of leadership effectiveness, interpersonal relationships; molding a staff; making strategic transitions; follow-through and ability to work independently. Extraversion was also strongly associated with the individual components of leadership effectiveness, molding a staff; making strategic transitions; strategic similarities with management; follow-through and ability to work independently. Although conscientiousness and extraversion combined were found to have an additive effect on leadership effectiveness, conscientiousness accounts for a higher proportion of variance in leadership effectiveness than extraversion. Finally, the results also indicated that age was strongly associated with leadership effectiveness. The study therefore recommends that organisations should use conscientiousness and extraversion when selecting individuals for leadership positions.

The role that women play in the economy of any society is a desirable goal for equity and efficiency considerations. Just as with the rest of the world, the South African women lagged behind their male counterparts within the economic empowerment space and in the formal labour force. However, the role of women has undergone some transformations with issues relating to employment opportunities, such that their labour force participation has risen considerably since 1994. The female labour force participation rate is still seen to be persistently lower compared to the male participation rate even in the second decade of democracy. The rate of women labour force participation is even lower than the average. On the other hand, the increases have also been coupled with the rising rate of unemployment among women. The objective of this study was to investigate the determinants of female labour force participation in the South African labour market. The study uses a regression analysis on a cross sectional panel data covering a period of 1995 to 2010. Unlike most popular beliefs, the findings of this study reveal that fertility though not statistically significant, positively influences labour force participation of women. Other variables that are statistically significant in explaining female labour force are HIV/AIDS, marital status, age, household income and education. Race was found to be insignificant in explaining female labour force participation in the South African labour force.

The focus of this study is a comparison of the perceptions and expectations of the leadership role and function of the department chairpersons in the faculty of education by the respective department chairpersons, deans, and all faculty members from each of the six public teacher colleges in Bangkok, Thailand. In conclusion, role conflict between the department chairpersons can be reduced if the department chairpersons concentrate on the expectations of faculty members. The department chairpersons need to reevaluate their leader behavior in relation to both deans and faculty members in order to fulfill the organizational goals and personal needs.