Bakgrund & problem: Controllerfunktionen är i litteraturen ett omtalat ämne och det finns delade meningar om vad funktionen bör innefatta och hur utvecklingen sett ut. Det saknas däremot studier som undersöker hur funktionen samspelar med ledningens behov samt huruvida det kan uppstå spänningar mellan funktion och behov. Det är relevant att studera eftersom vi vet att det förekommer en agent-principalrelation i offentlig sektor men inte huruvida det kan kopplas till controllern och ledningen. Det medför att det finns en kunskapslucka att fylla avseende balansgången mellan funktion och behov samt spänningar när dessa kolliderar. Syftet: Syftet med studien är att studera controllers funktion i relation till ledningens behov för att kunna ta reda på vilka spänningar som kan uppstå när funktion och behov inte samspelar för att kunna förstå hur controllers balanserar kraven utifrån ledningens behov. Metod: För genomförande av studien har en kvalitativ forskningsansats applicerats. För att besvara frågeställningarna och syftet med studien har en intervjustudie genomförts med tio olika controllers och sex individer från ledningen i totalt sju olika svenska myndigheter. Studien har genomförts med semistrukturerade intervjuer och är uppbyggd utifrån fyra huvudsakliga avsnitt: teoretisk referensram, empiriska data, analys och slutligen resultat & slutsats. Den teoretiska referensramen beskriver controllers funktion inom de fyra arbetsområdena: informationshantering, planering & uppföljning, riskhantering samt strategiskt beslutsfattande. Empiriska data har sammanställts genom en omfattande empirigenomgång med fokus på controllers uppfattning samt ledningen uppfattning utifrån controllers fyra arbetsområden. Syftet med avsnittet är att skapa förståelse för controllers och ledningens uppfattning. Vidare presenteras analysavsnittet som avser att beskriva hur begreppsparet, funktion och behov, samspelar med varandra samt att identifiera spänningar. Slutligen konkluderas studiens resultat i ett slutsatsavsnitt för att besvara frågeställningarna. Slutsats: Studien konkluderar att spänningar kan uppstå mellan controllerfunktionen och ledningens behov när begreppsparet inte matchar varandra. De främsta spänningarna som identifierats är: agent-pricnipalproblematik, egenintresse, informationsasymmetri samt olika uppfattningar om funktionens innebörd. Vidare kan slutsatsen dras att controllern balanserar funktion gentemot ledningen. Balansering görs främst genom tydlig kommunikation, frekvent dialog samt ömsesidiga förväntningar. / Background & problem: The controller function is a discussed topic in the literature and there are divided opinions about what the function should include and how the development has looked. However, there is a lack of studies that examine how the function interacts with the management's needs and whether tensions can arise between function and needs. It is relevant to study because we know that there is an agent-principal relation in the public sector but not whether it can be linked to the controller and management. This means that there is a knowledge gap to be filled regarding the balance between function and needs and tensions when these collide. Purpose: The purpose of this study is to study the controller's function in relation to management's needs to find out what tensions can arise when function and needs do not work together in order to understand how the controller balances the requirements based on management's needs. Method: For the implementation of the study, a qualitative research approach has been applied. To answer the research questions and the purpose of the study, an interview study has been carried out with ten different controllers and six individuals from management in seven different Swedish authorities. The interview study has been conducted with semi-structured interviews and is structured based on four main sections: Theoretical reference frame, empirical data, analysis and finally conclusion & results. The theoretical reference frame describes the controller's function within the four work areas: information management, planning & control, risk management and strategic decision-making. The empirical data has been compiled through an extensive empirical review with a focus on the controller's perception of the management in contrast based on the controller's four work areas. The purpose of the section is to create an understanding of the controller's and management's view. Furthermore, the analysis section is presented, which intends to describe how the pair of concepts: function and need, interact with each other and to identify tensions. Finally, the results of the study are concluded in a conclusion section to answer the research questions. Conclusion: The study concludes that tensions can arise between the controller function and management's needs when the pair of concepts do not match each other. The main tensions identified are agent-principal problem, self-interest, information asymmetry and different perceptions of the function's meaning. Furthermore, the conclusion can be drawn that the controller balances its function against management needs. Balancing is mainly done through clear communication, frequent dialogue, and mutual expectations.

This sociological study investigates the effects of work stress on family dynamics. Job demands, like heavy workload and working overtime, could have an effect on family members to fulfill role obligations and vital family functions according to Parsons’s, Murdock’s and Merton’s functionalist theories. By employing qualitative research techniques, fifty in-depth interviews guided by an interview schedule are conducted. The three research questions or tentative hypotheses, based on the functionalist theory, are answered by the findings from the data gathered. An inductive strategy is used to gather and interpret data to eventually build new theory. Theory is grounded in the data, hence grounded theory. The findings are categorized in terms of the research questions and describe and explain how the family is affected when work stress is experienced by the employee and family member. Possible explanations are offered as to why this occurs. Recommendations for further research are also made. / Sociology / M.A. (Sociology)

In the introduction of the diploma thesis there is discussed the question which every social worker knows: Could I have done something different? This is the question which is asked by almost everyone, especially a social worker. Further there is a brief outline of topics which are delineated in the diploma thesis. First chapter describes the institution Children´s Center JK Strakonice. Father there is a list of necessary knowledge which a social work should have for his or her occupation. Also the liabilities of the social worker to the clients are not left out. In this part there can be found also work with specific types of clients. For better understanding of the demands of social work in Children ´s Center JK Strakonice the thesis contains selected life stories of the women clients. These life stories should help to the reader to see the problems from different point of view and help to understand how much is important so that the clients decides himself or herself to solve his or her problems. In the second chapter there are described psychological and ethical dimensions of the profession, burnt out syndrome which is threat for everyone of us, especially for a social worker. In this chapter there are depicted causes of formation and manifestations of burnt out syndrome. The third chapter is also connected with the burnt out syndrome. The focus in this chapter is on prevention and protection. The attention is also paid to the personality of a social worker, his or her abilities to perceive the problem, but also experiences in moral decision-making and hierarchical position of values. The compliance of the principles of psycho hygiene and presence of supervision plays a very significant role. In the conclusion of the diploma thesis there is the summary of performance of a social worker in Children´s Center JK Strakonice. Every social worker should realise his or her responsibility not only to his or her clients, employer and colleagues but especially to himself or herself and his or her conscience. The interdependence of profession and conscience merges with the diploma thesis.

This sociological study investigates the effects of work stress on family dynamics. Job demands, like heavy workload and working overtime, could have an effect on family members to fulfill role obligations and vital family functions according to Parsons’s, Murdock’s and Merton’s functionalist theories. By employing qualitative research techniques, fifty in-depth interviews guided by an interview schedule are conducted. The three research questions or tentative hypotheses, based on the functionalist theory, are answered by the findings from the data gathered. An inductive strategy is used to gather and interpret data to eventually build new theory. Theory is grounded in the data, hence grounded theory. The findings are categorized in terms of the research questions and describe and explain how the family is affected when work stress is experienced by the employee and family member. Possible explanations are offered as to why this occurs. Recommendations for further research are also made. / Sociology / M.A. (Sociology)