Personal assistance from a welfare perspective, offering a variety of reasons is perceived as a different design assistance than is usually there in the public social assistance depending on the strong foundations of the handicap principle autonomy and influence is in terms of how, what and when the operation is performed. The aim of our study was to highlight the handicap principle influence and autonomy in the operation of personal assistance. It is intended both to illustrate the legislature's intentions and ideologues expectations and also to examine a number of managers and personal assistants experiences of the conditions that exist for realize these principles. In order to answer our purpose and our issues, we have chosen a qualitative approach. We have first conducted a literature review and secondly implemented six interviews with personal assistants and managers. As theoretical analysis concepts are used formulations in the process and legislation as well as previous research on the handicap principle influence and self-determination and also Hasenfelds theory of human service organizations. We chose an integrated performance analysis and reporting of our study materials. The results showed that the proportion of the disability, relationships and the organization is of importance for the realization of the handicap principle influence and autonomy. This indicates an intent which is diverse and complex since there are several aspects to consider in organizations where people are the raw material.

Studiens syfte är att undersöka och analysera kompetensbehov inom olika kommunala human service-organisationer, där bland annat socialpedagoger är verksamma i Västerviks kommun. Min studie vill även undersöka inom vilka verksamheter högskoleutbildade socialpedagoger arbetar idag samt vilka kompetenser de har och vilka kompetenser lämpar sig för att arbeta inom human service-organisationer i Västerviks kommun. Denna studie strävar efter att vara ett stöd för att förbereda human service-organisationer i Västerviks kommun inför eventuella utmaningar vid framtida rekrytering av befintlig och ny kompetens. Samtidigt vill jag med min studie stärka kunskapen kring socialpedagoger. Studien består av både en kvantitativ och kvalitativ undersökning. Det empiriska materialet har insamlats via en enkätundersökning och en gruppintervju med personer som har medarbetar- och verksamhetsansvar inom olika human service-organisationer i Västerviks kommun. Resultatet av min studie påvisar att det finns ett kompetensbehov inom human service-organisationer i Västerviks kommun som främst präglas av intellektuella och sociala kompetenser. De intellektuella kompetenser som personalen behöver för att behärska arbetsmoment och situationer i det dagliga arbetet var formell utbildning och olika specialkompetenser i relation till sitt yrkesområde. Sociala kompetenser om hur personal agerar i relation till andra. Bemötande är andra framträdande kompetenser som nämns. Framtida behov av kompetens följer dagens framställningar dock betonas behoven att påverkas av personal bortfall samt lag- och uppdragsförändringar. I studien framkommer det att högskoleutbildade socialpedagoger är mest förekommande inom verksamheter som främst bedriver förändringsarbete med arbetsuppgifter som handläggning och utbildning. Det visar sig att socialpedagoger och socialpedagogiken har en plats inom human service-organisationer eftersom socialpedagogiken i sig är till för att anpassas efter behovet som efterfrågas i samhället inom socialt arbete. / The study aims to investigate and analyze skills required within the various municipal human service organizations, including social pedagogues working in Västervik. My study would also examine the activities within college-educated social pedagogues working today and what skills they have and what skills are suitable for working in human service organizations in Västervik. This study strives to be a support to prepare human service organizations in Västervik facing any challenges in future recruitment of existing and new skills. At the same time, I want to strengthen the knowledge of social pedagogues. The study consists of both a quantitative and qualitative study. The empirical data were collected through a questionnaire and group interviews with people who have employee and operational responsibilities within various human service organizations in Västervik. The results of my study indicate that there is a skills needs in human service organizations in Västervik mainly characterized by intellectual and social skills. The intellectual skills that staff need to master tasks and situations in the daily work were formal education and various special competences in relation to their professional field. Social skills of how personnel act in relation to others. Responding is the second prominent competencies mentioned. Future skills demand follows today's petition, however, emphasized the need to be affected by staff losses and legal and mission changes. The study shows that college-educated social pedagogues are most abundant in activities primarily engaged in change management with duties in the management and training. It turns out that social pedagogues and social pedagogy has a place in human service organizations as social pedagogy in itself is to be adapted to the needs that society demands of social work.

<p>Because of an increasing demand from customers and changing external environment, there is a need for continuous improvements, for both manufacturing and service organizations, to meet these demands. Manufacturing organizations have been working systematically with quality improvements for a long time, but it has not been as common for service organizations. Because of that the methods to use for implementation of the systematic improvements have not been designed to fit service organizations, and not either for public organizations. The purpose of this thesis is to explain if and why the Swedish Road Administration’s organizational culture and handling of ideas and deviation support an implementation of continuous improvement management. The study of the Road Administration’s performance is being compared to Clarion Hotel, as Clarion is a Swedish good example in continuous improvements in service organizations. To fulfil the purpose, a case study is made at the Road Administration organization, where a quantitative study of the organizational culture is made, and also a qualitative study of the performance. The quantitative study is based on Detert et al (2000) eight important values for effective continuous improvements that Detert et al. has connected to eight dimensions of organizational culture. The qualitative study is based on factors that previous studies have shown to be important for success of continuous improvements. The results show that the Road Administration’s organizational culture can support a system of continuous improvement, but there are subcultures that have opposite values within the organization. Within some cultural dimensions there is a strong culture, which is positive as these values support the improvement system. The results also show that the performance of Clarion Hotel and the Road Administration is well in line with many of the critical success factors, but there are some areas in need of improvement. The two organizations are differing in their performance at certain points, which can be an contributing cause of the fact that Clarion Hotel is interpreted to be ahead of the Road Administration, in terms of a successful implementation of continuous improvement. The major differences are the degree of involvement of the employees and their knowledge of the improvement system, as well as the lack of strategic focus on improvements in the Road Administration, and that the improvements have not yet had effect on the strategic goals. The results indicate that the Road Administration has not succeeded in communication the purpose of improvements and it also seems that there is a lack of communication around the values of the organization.</p>

Public housing structures that are deemed “severely distressed” are being demolished and replaced with mixed-income developments. The current study examines the role that social service organizations play in the relocation of public housing residents. Service organizations tend to locate in areas anchored by public housing complexes where the need for their services is immense. Organizations that lose clients due to relocations run the risk of losing the funding they get for serving that population. GIS mapping and semi-structured interviews were used to answer questions about how redevelopment affects the communication infrastructures of public housing residents. GIS mapping was used to determine how services are spatially distributed in relation to public housing developments in Atlanta. Representatives from a sample of those organizations located near current and former public housing locations were interviewed to examine if a strategic communication plan is in place to retain connections with clients during the relocation process.

The background of this paper is the dual role that the social worker can have, of beeing both supportive and controlling in the meeting with clients. It is also about the power the social worker can have, how they handle the power in their profession and how they remain to it in the relationship with the client. The study is qualitative and built on interviews with eight social workers that work in different areas in the social services. We have chosen to see this dual role as if the social workers have to, in their daily work, handle the roles as one authority role and one supportive role towards the client. The purpose of this study is to understand how the dual role as the social worker has in the profession, as a helper and a authority, is expressed in the work and relationship with the client. We have turned this purpose into two questions: How do social workers with authority remain to the dual roles of the profession? How do the social workers describe and understand power? We don´t want to generalize in this study, we want to give an example of the social workers own experiences about the dual role. Our theoretical point of view is the pastoral power, street-level bureaucracy and human service organizations. We have also been using earlier research. The analyze and result is presented together, split into five themes. The result shows that the social workers does not see the roles as two different, they see it as one intertwined. The results also show that the social workers see power only when they take decisions that are negative for the clients. We finish of the paper with a discussion about our reflections on the results and some thoughts on how to proceed with research in this subject.

Service organizations need to respond rapidly to both changes in the market and customer expectations. One way of accomplishing this is through service innovation enacted to achieve competitive advantage. This study applies a service-dominant logic (SDL) lens to describe how a service organization may achieve service innovation through value co-creation that is facilitated by agile distributed methods. Literature on value co-creation is somewhat limited; although a few studies have provided guidance on what is needed to achieve value co-creation, no study has yet presented how this might be achieved. Therefore, using a single-site case study in the context of a large service organization, this study examines how value is co-created and the role that agile distributed methods play in this process. This research seeks to contribute to practice by providing service organizations with recommendations for achieving value co-creation. It contributes to theory by advancing our understanding of value co-creation processes; moreover, by using the context of an SDL, it presents a framework that maps elements of service innovation to agile distributed practices.

The purpose of this study was to analyze how the key staff concept is used in residential care for children and young people and which role the key staff concept plays in the organization. The study was based on semi-structured qualitative interviews with six key staff and two managers from two different residential care facilities for children and young people. The theoretical perspective used was the neo-institutional theory and Hasenfeld´s term Human service organizations. One of the conclusions of the study was that the key staff describe that they have a central role when it comes to the treatment of the children. Another conclusion showed the variety of tasks that the key staff have, like the administrative work that they do. They also have an educational role, similar to the one that parents normally have which means that they are responsible of parenting the children. They also described themselves as a link between the children and their social network. The people interviewed justified the use of the key staff concept as it gives structure for the work, security to the children and serves as a guide on how to create and maintain relationships. The institutional processes shown in the key staff concept are: the coercive, which can be seen by the obligation to follow the treatment plans. The mimetic, since it exists only a few ways to organize the work and the normative which shows that their education and/or the level of education can affect the approach that they have towards the children.

Thesis (M.A.)--University of Wisconsin--Madison, 1968. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references.

<p>Personal assistance from a welfare perspective, offering a variety of reasons is perceived as a different design assistance than is usually there in the public social assistance depending on the strong foundations of the handicap principle autonomy and influence is in terms of how, what and when the operation is performed. The aim of our study was to highlight the handicap principle influence and autonomy in the operation of personal assistance. It is intended both to illustrate the legislature's intentions and ideologues expectations and also to examine a number of managers and personal assistants experiences of the conditions that exist for realize these principles. In order to answer our purpose and our issues, we have chosen a qualitative approach. We have first conducted a literature review and secondly implemented six interviews with personal assistants and managers. As theoretical analysis concepts are used formulations in the process and legislation as well as previous research on the handicap principle influence and self-determination and also Hasenfelds theory of human service organizations. We chose an integrated performance analysis and reporting of our study materials. The results showed that the proportion of the disability, relationships and the organization is of importance for the realization of the handicap principle influence and autonomy. This indicates an intent which is diverse and complex since there are several aspects to consider in organizations where people are the raw material.</p>

abstract: The purpose of this study was to investigate the relationship between the structures of nonprofit victim service organizations and organizational effectiveness. Past research has rarely considered the structures of nonprofit institutions, and thus there is a lack of understanding regarding how nonprofit service organizations function, and whether not traditional concepts of effectiveness can accurately describe organizational success. Thus, there is an opportunity for further exploration regarding how this structural change impacted organizational effectiveness. This study used mixed-methodology including surveys (N=16), interviews (N=17), and comparative case studies (N=5) to examine nonprofit organizational structures and effectiveness in efforts to answer questions regarding the reality of hybrid nonprofit structures, the characteristics of these hybrid structures, and the presentation of organizational effectiveness in nonprofit service organizations. The findings revealed that a) hybrid structures are overwhelmingly the style of service nonprofits, b) externally bureaucratic structures and collective internal structures are combined to form these hybrid organizations, and c) traditional measures of organizational effectiveness as well as characteristics unique to hybrid structures are influential in determining effectiveness in nonprofit service organizations. Future research should consider what factors influence the collaboration of nonprofit service organizations and criminal justice institutions in order to best support crime victims. / Dissertation/Thesis / Masters Thesis Criminology and Criminal Justice 2018