Forskningsfrågor: Hur definierar och prioriterar företaget sina intressenters krav och förväntningar? Utifrån intressenters krav och förväntningar, vad prioriteras? Syfte: Syftet med undersökningen är att studera hur ett företag identifierar, prioriterar och hanterar intressenters krav och förväntningar, samtidigt som de håller sig inom ramen för de krav som CSRD och flera ISO-standarder ställer på företaget. Vidare syftar studien till att kartlägga hur företaget bäst balanserar och prioriterar intressenternas behov och förväntningar. Metod: Studien genomfördes som en kvalitativ studie med en abduktiv ansats. Undersökningen har skett genom intervjuer som har analyserats genom en tematisk analysmetod. Slutsats: Det går att dra slutsatsen att företaget definierar och prioriterar krav och förväntningar utifrån standarder och direktiv som är gällande för detta företag, med ett särskilt fokus på kvalitet för kunder samt efterlevnad av lagkrav och ägardirektiv. Intressenternas krav och förväntningar identifieras samt prioriteras genom att hålla god kommunikation, även i enlighet med de standarder, direktiv och lagkrav som företaget följer. / Research questions: How does the company define and prioritize the demands and expectations of its stakeholders? Based on the demands and expectations of stakeholders, what is prioritized? Purpose: The purpose of this study is to examine how a company identifies, prioritizes and manages stakeholder demands and expectations, while adhering to the requirements set by the CSRD and various ISO standards. Furthermore, the study aims to map out how the company can best balance and prioritize the needs and expectations of its stakeholders. Method: The study was conducted as a qualitative study with an abductive approach. The research was carried out through interviews that were analyzed using a thematic analysis method. Conclusion: It can be concluded that the company defines and prioritizes demands and expectations based on the standards and directives applicable to the company, with a particular focus on quality for customers as well as compliance with legal requirements and ownership directives. The stakeholders' demands and expectations are identified and prioritized by maintaining good communication, also in accordance with the standards, directives and legal requirements that the company adheres to.

This master thesis investigates stakeholder perspectives on the adoption of Key Performance Indicators (KPIs) for sustainable construction of buildings. Study includes stakeholder views, preferences, and obstacles regarding adoption of sustainable construction initiatives by utilising a qualitative research approach. Key stakeholder viewpoints on the applicability, usefulness, and relevance are provided through qualitative interviews. Furthermore, stakeholder perspectives towards sustainability and process for development of KPIs are evaluated using qualitative surveys. The study utilises a case study methodology, focusing on a case company that is engaged in the construction of sustainable buildings, and employs a constructivist research design technique to comprehend the individual viewpoints and insights of stakeholders. To obtain in-depth insights, qualitative data gathering techniques like surveys and interviews are employed. A SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) is also included to determine internal and external variables impacting the adoption of KPIs and to systematically assess stakeholder viewpoints. The research findings shows that various stakeholders hold distinct opinions about the development of sustainable buildings. Although most stakeholders agree that KPIs are crucial for assessing sustainable development, there are significant differences in perspectives about sustainable initiatives in terms of the cost, lack of knowledge, and organizations involvement in decision-making. On the basis of the findings, recommendations are made to the case company to improve stakeholder involvement and collaboration in the development of KPIs for sustainable building construction. These include using standardised frameworks and rules for the creation of KPIs, incorporating stakeholder perspective into data gathering and analysis, and adopting collaborative approaches that engage stakeholders across the KPI life span.  The research contributes to the current discussion on sustainable construction approaches by addressing stakeholder perspectives and reservations, as well as influencing future efforts to develop and carry out effective KPIs in line with the goals and values of the company.

Theorists and management in the South African non-profit sector agree that strong stakeholder relationships are essential in negotiating the challenges faced by the South African non-profit sector. Despite the acknowledgement from the non-profit sector that strong relationships are key to achieving organisational goals, there is an apparent lack of knowledge and strategic thinking amongst them pertaining to the concept of stakeholder relationship management. Against this background the purpose of this study was therefore to develop a metamodern model for stakeholder relationship management, aimed specifically at the South African non-profit sector, that could be implemented by NPO management in a practical manner. The blurring lines between the opposing views of modernism versus postmodernism motivated the choice of metamodernism as a relevant worldview for this study. Metamodernism does not imply a balance between these poles, but rather a constant swinging of the pendulum during which metamodernism negotiates between modernism and postmodernism. It is the construction of a workable, interrelated worldview, recognising the intimate relationship between modernism and postmodernism. It was therefore concluded that a metamodern worldview in which both modernism and postmodernism feature, would not only make it possible for nonprofit organisation managers to understand and join the discussion on stakeholder relationship management, but also to implement the proposed metamodern stakeholder relationship management model. The resultant metamodern stakeholder relationship management model for non-profit organisations is framed by so-called modernistic communication and stakeholder relationship management theories, but it was done in line with the metamodern worldview of the study, allowing for initiative and innovation. The flexible, organic and cyclic nature of the proposed model echoes this worldview. A qualitative, exploratory and interpretative research design was implemented to test a conceptual framework and face-to-face semi-structured interviews were conducted with senior management in the non-profit sector. The design of the framework and subsequent model was guided by a number of assumptions and propositions arising from a thorough literature review, all of which were supported and confirmed by the research results. The most significant contribution of the study is the application of a metamodern worldview emanating from a reluctance to choose between a modern or postmodern stance when discussing communication science and stakeholder relationship management practices. It is therefore foreseen that it would offer the field of communication science new and creative means of combining modernism and postmodernism approaches when studying communication phenomena. It will also expand the responsibility for communication and stakeholder relationship management beyond that of the communication specialists to senior management in the non-profit sector. / Communication Science / D. Litt. et Phil. (Communication)

The study identifies how different stakeholders perceive service quality improvement initiatives in public higher education institutions in Ethiopia. For this purpose, a mixed research methodology was employed. Furthermore, secondary data were collected from a variety of literature and primary data were collected from academic staff and final year students at public higher education institutions using the SERVQUAL scale and through focus group interviews. The collected data were analysed using both descriptive and inferential statistics. The research findings indicated that all dimensions of the service quality improvement initiatives were perceived by academic staff and studentsto be verypoor. The reasons for these poor or low perceptions were: the high expectationsof the stakeholders, the government’s intention to expand, lack of adequate knowledge regarding the implementation of the BPR process, the lack of motivation by service providers, poor management and the lack of good governance by the universities, inexperienced workers, non-empowered and task specific frontline employees, the low quality of the infrastructure, non-value adding hierarchical structures and approval systems, ethical problems with some service providers, the high staff turnoverand the lack of experienced staff. In addition, at all new universities, construction is underway and as a result,there are problems such as the poor state of the dormitories, classes,bathrooms, recreation areas, lounges, TV rooms, sport fields and internet connectivity, while the libraries are not well stocked with books and periodicals either. This study has recommended that the institutions should have standardised instruments that can be used to measure the status of service quality improvement and deliveryperiodically and to identify the areas that have the highest perceived performance gap scores in order to redeploy some of the resources. It also needs to be pointed out that the service providers lack sufficient knowledge and skillsconcerning the implementation of BPR, thus training is recommended in this regard.It is further recommended that for effective implementation of the BPR process, the importance of the provision of different guiding documents, continuous monitoring of activities and top management support should be kept in mind. / Educational Leadership and Management / D. Ed. (Educational Management)

Thesis (M.Com. (Accounting))--North-West University, Potchefstroom Campus, 2008.

Die Arbeit befasst sich mit Methodenproblemen in der Strategischen Managementforschung. Auf Basis einer Meta-Analyse zum Zusammenhang zwischen Ressourcen im Sinne des Resource-based view und der Performance von Unternehmen werden verschiedene Erklärungen für die zu beobachtende Ergebnisheterogenität in den Primärstudien empirisch gegenübergestellt. Es kann gezeigt werden, dass die Operationalisierung des Konstrukts "organisationale Leistung" den größten Beitrag zur Erklärung der Varianz der Studienergebnisse erbringt. Die Appropriationstheorie liefert einen überzeugenden Erklärungsansatz zum systematischen Zusammenhang zwischen Leistung und Studienergebnissen. / The dissertation thesis contrasts various explanations for heterogeneity in strategic management research findings using meta-analytical techniques. I evaluate research results for a well-known research questions in strategic management research, the relation between performance and resources in the framework of resource-based view, and find that the way how the construct ‘performance’ is being operationalized explains a significant part of the observed heterogeneity in research findings, distinctly more than problems like population selection or the unclear temporal link between dependent and independent variables. Appropriation theory is shown to provide a convincing explanation for the observed outcome.

It is acknowledged that the primary objective of any company should be the creation of shareholder-value. However, it is also recognised that there are other stakeholders, with their own financial and/or non-financial objectives, which could impact on a company's overall financial performance. Management should therefore identify stakeholder-groups which could impact on the company and formulate a model in addressing their objectives. This study integrates elements from the theory of shareholder-value, the agency-theory, the theory of property rights and different stakeholder orientation-models to develop the approach of responsible stakeholder-management in the creation of shareholder-value. Stakeholders can be grouped into economic, social and environmental components. The concept of sustainable development has exploded in recent years. Three main elements of sustainable development were identified, namely economic, social and environmental development, referred to as "Triple Bottom Line (TBL)". Several organisations have started focussing on the concept of sustainability by guiding the development of sustainability policies. However, the Global Reporting Initiative (GRI) has become the de facto global standard for reporting on sustainable development. The concept of TBL, and how the three elements of sustainability could contribute to the maximisation of shareholder-value, is discussed. The results of the empirical study, where the financial performance and shareholder-growth of companies listed on the JSE and which adopted and reported on the GRI-guidelines, were compared to a group of companies in the same index grouping of the JSE that had not formally adopted and reported on the guidelines, identified a clear trend that those reporting on their sustainability policies had had a much better growth in five of the six financial measures used than the comparative group. / Thesis (M.Com. (Accounting))--North-West University, Potchefstroom Campus, 2008.

It is acknowledged that the primary objective of any company should be the creation of shareholder-value. However, it is also recognised that there are other stakeholders, with their own financial and/or non-financial objectives, which could impact on a company's overall financial performance. Management should therefore identify stakeholder-groups which could impact on the company and formulate a model in addressing their objectives. This study integrates elements from the theory of shareholder-value, the agency-theory, the theory of property rights and different stakeholder orientation-models to develop the approach of responsible stakeholder-management in the creation of shareholder-value. Stakeholders can be grouped into economic, social and environmental components. The concept of sustainable development has exploded in recent years. Three main elements of sustainable development were identified, namely economic, social and environmental development, referred to as "Triple Bottom Line (TBL)". Several organisations have started focussing on the concept of sustainability by guiding the development of sustainability policies. However, the Global Reporting Initiative (GRI) has become the de facto global standard for reporting on sustainable development. The concept of TBL, and how the three elements of sustainability could contribute to the maximisation of shareholder-value, is discussed. The results of the empirical study, where the financial performance and shareholder-growth of companies listed on the JSE and which adopted and reported on the GRI-guidelines, were compared to a group of companies in the same index grouping of the JSE that had not formally adopted and reported on the guidelines, identified a clear trend that those reporting on their sustainability policies had had a much better growth in five of the six financial measures used than the comparative group. / Thesis (M.Com. (Accounting))--North-West University, Potchefstroom Campus, 2008.

This work deals with the questions of the analysis and management of the parts engaged in information and communication technology projects. The stakeholder (the term "stakeholder" is used in Czech as well) is a subject, i.e. an individual or a corporate body, that is concerned about the result of the project and has the possibility to influence the project. The main goal of the thesis is to map the contemporary approaches toward the stakeholders analysis and management in the ICT projects, to analyze the problems of the influence of individual parts from both technocracy and human (psychological) point of view and to subsequently suggest the methodology for an effective analysis and management of the engaged parts, which could be used at the management of the projects in the ICT field. It is convenient to introduce the used terms and notions , their history and the way of use in the first part. There are dissect the known methodologies and tools used for the analysis and the management of the engaged parts. Subsequently, the stakeholders are systematically divide, it is accomplished their analysis from different perspectives and discussed mainly the aspects which can be crucial in the project management. The most common interests and motivations of the particular engaged parts are presented, including the influence and interest groups and the ways how to procure these parts for the aims of the projects. In the second part a research is described, which is carried out among managers of ICT companies and participants of ICT projects. There are elaborated some hypotheses on grounds of practical experiences from ICT projects and these are verified by this examination. The third part is focused on the presentation of the methodology for the analysis and the management of stakeholders in the ICT projects, which should serve the project managers for the stakeholders analysis and management in the ICT projects. Practical use of this methodology in the project of the SAP system implementation is described in the last, fourth part. This thesis completes relevant sources with the practical experiences at work on the projects in the ICT field. The effected research attested the original notion that this issue is relatively little known in the Czech Republic. The outcomes of this work could be of use for the project management in the ICT field.

The study identifies how different stakeholders perceive service quality improvement initiatives in public higher education institutions in Ethiopia. For this purpose, a mixed research methodology was employed. Furthermore, secondary data were collected from a variety of literature and primary data were collected from academic staff and final year students at public higher education institutions using the SERVQUAL scale and through focus group interviews. The collected data were analysed using both descriptive and inferential statistics. The research findings indicated that all dimensions of the service quality improvement initiatives were perceived by academic staff and studentsto be verypoor. The reasons for these poor or low perceptions were: the high expectationsof the stakeholders, the government’s intention to expand, lack of adequate knowledge regarding the implementation of the BPR process, the lack of motivation by service providers, poor management and the lack of good governance by the universities, inexperienced workers, non-empowered and task specific frontline employees, the low quality of the infrastructure, non-value adding hierarchical structures and approval systems, ethical problems with some service providers, the high staff turnoverand the lack of experienced staff. In addition, at all new universities, construction is underway and as a result,there are problems such as the poor state of the dormitories, classes,bathrooms, recreation areas, lounges, TV rooms, sport fields and internet connectivity, while the libraries are not well stocked with books and periodicals either. This study has recommended that the institutions should have standardised instruments that can be used to measure the status of service quality improvement and deliveryperiodically and to identify the areas that have the highest perceived performance gap scores in order to redeploy some of the resources. It also needs to be pointed out that the service providers lack sufficient knowledge and skillsconcerning the implementation of BPR, thus training is recommended in this regard.It is further recommended that for effective implementation of the BPR process, the importance of the provision of different guiding documents, continuous monitoring of activities and top management support should be kept in mind. / Educational Leadership and Management / D. Ed. (Educational Management)