Cette recherche a pour objet d'exposer et d'analyser le processus de mise en oeuvre d'une innovation managériale dans un cadre intra-organisationnel. Elle s'attache à décrire de façon détaillée et exhaustive l'ensemble des actions mises en oeuvre par l'entreprise afin d'implanter durablement et avec succès une innovation managériale majeure : l'Animation à Intervalle Court (AIC). Notre recherche a également pour objectif de mettre en lumière les freins et les facteurs clefs de succès spécifiques au processus de mise en oeuvre de l'innovation managériale. Nos résultats tendent à montrer que plus l'innovation managériale est radicale, plus elle pourra être mise en oeuvre avec succès dans l’entreprise. Notre contribution porte également sur la démonstration de l'efficacité de l'innovation managériale ainsi que sur l’analyse du mode de relation qu'entretien l'innovation managériale avec les autres catégories d'innovations et leur impact sur la performance de l'entreprise. / This research aims to analyze and describe the implementation process of a management innovation in organizational context. It seeks to explain in detailed way all the actions developed by the company in a way to implement successfully and with a long lasting time a radical management innovation called : Short Management Interval. Our research aims to highlight the key factors success and the organizational constraints of management innovation implementation process. Our results demonstrate that the more radical the management innovation is, the more it will be implemented successfully. Our research contributes to demonstrate the positive effect of management innovation for the firm performance.

As demandas por mudanças devem ser vistas como situações normais dentro do processo de gestão de uma organização. Nesta abordagem, dois elementos são fortes contribuintes como sistemáticas de apoio: a gestão (ou gerenciamento) das mudanças, que estabelece os processos e controles necessários para que os objetivos da mudança sejam alcançados de maneira organizada e a existência dos fatores críticos de sucesso para a mudança, que atuam como elementos de convergência em relação aos objetivos planejados. No mesmo contexto, as grandes empresas, principalmente aquelas de atuação global, têm tido demandas pelas diversas partes interessadas com as quais possuem interface, em demonstrar o seu desempenho na gestão da sustentabilidade, dentro das suas respectivas dimensões: ambiental, social e econômica. O objetivo geral do presente trabalho consiste em identificar quais fatores críticos de sucesso são determinantes no processo de mudança organizacional, em particular na abordagem da prática de gerenciamento de mudanças de uma empresa petroquímica brasileira, associados com inclusão da gestão proativa da sustentabilidade empresarial, através do diagnóstico do cenário atual em relação a este tema. A estrutura metodológica consistiu em macro etapas de revisão da literatura, seleção dos fatores críticos de sucesso e critérios de sustentabilidade, desenvolvimento de questionários e aplicação destes através de um estudo de caso, do tipo observação participante, em uma empresa petroquímica brasileira, viabilizando a subsequente análise dos dados obtidos e conclusões. Os principais resultados identificaram quarenta e cinco fatores críticos de sucesso relacionados ao processo de gestão da mudança organizacional e o modelo da GRI como o de maior aderência no meio empresarial mundial. Foram identificadas contribuições da literatura em fatores críticos de sucesso no processo de gerenciamento de mudanças vigente na organização, tais como comunicação constante e eficiente e recursos, de forma a agregar práticas ao modelo atual de gestão da mudança organizacional. As dimensões de fatores críticos de sucesso identificadas como mais relevantes no estudo de caso foram a liderança e recursos. Em relação à percepção sobre conceitos de sustentabilidade, particularmente quanto requisitos da GRI na versão G4, foi verificada junto aos respondentes uma visão que enfatiza a dimensão ambiental, a despeito das dimensões social e econômica, associada a fragilidades em ambientação dos mesmos em relação a conceitos de sustentabilidade e conexão deste tema com fatores críticos de sucesso na mudança organizacional, trazendo elementos para a melhoria contínua das práticas de gestão, assim como do relato da sustentabilidade empresarial. / The demands for change should be seen as normal situations within the management process of an organization. In this approach, two elements are strong contributors as systematic support: change management, which establishes the necessary processes and controls for the objectives of the change to be achieved in an orderly manner, and the existence of critical success factors for change, which act as elements of convergence towards the planned objectives. In the same context, large companies, especially those with global operations, have been demanded by various stakeholders to demonstrate its performance in sustainability management within their respective dimensions: environmental, social and economic. The overall objective of this study is to identify, particularly in the practice of change management in a Brazilian petrochemical company, the proactive management of corporate sustainability and the critical success factors that are decisive in the organizational change process through the diagnosis of the current scenario regarding this topic. The methodological framework consisted of macro steps of literature review, selection of the critical success factors and criteria of sustainability, development and application of these questionnaires through a participant observation case study in a Brazilian petrochemical company, enabling the subsequent analysis of the obtained data and conclusions. Forty-five critical success factors related to the process of managing organizational change were identified and the GRI model was the most applied model in the global business environment. In order to add to the current practice model for managing organizational change, contributions from the literature were identified in critical success factors in the management of the current changes in the organization, such as constant and efficient communication process and resources. Leadership and resources were the most relevant dimensions of critical success factors identified in the case study. Regarding the understanding of sustainability concepts, particularly in relation to the requirements of GRI in a G4 version, it was verified that the respondents’ perceptions emphasize the environmental dimension over the social and economic dimensions. This was associated with the respondents` limited knowledge regarding concepts of sustainability and how this issue connects with critical success factors in organizational change, bringing elements to the continuous improvement of management practices, as well as the reporting of corporate sustainability.

As vantagens do Sistema Toyota de Produção (STP) sobre os sistemas tradicionais na produção de automóveis têm feito com que montadoras localizadas nas mais diversas partes do mundo se mobilizem para entender e aplicar os conceitos do STP na busca por maior competitividade. O STP aplica os princípios do Lean Production (Produção Enxuta) como base para a construção de processos que conduzem aos melhores resultados de qualidade, produtividade e custo de produção, entre outras vantagens competitivas, assim como à consolidação da cultura organizacional que se busca implantar. Neste contexto, o presente estudo tem como foco a implantação do Lean Production em uma montadora de veículos automotores, situada na região Sudeste do Brasil, onde se procura identificar os fatores críticos de sucesso dessa implantação, tomando-se como estudo o processo de fabricação de veículos da montadora, considerando todas as suas etapas de produção. Para isto, foi desenvolvida uma pesquisa exploratória descritiva subsidiada por coleta de dados em documentos da própria montadora e por meio da aplicação de questionário aos colaboradores da empresa. Para análise dos dados coletados, foram utilizadas técnicas para análise qualitativa de conteúdo, bem como análises quantitativas com o auxílio do programa SPHINX. Os resultados obtidos evidenciam relativa melhoria nos resultados de qualidade, custo, prazo e segurança, principalmente nos períodos em que a utilização das principais ferramentas enxutas mostrou-se assídua por parte dos colaboradores da produção. Destaca-se, igualmente, um significativo grau de comprometimento dos colaboradores na busca do progresso contínuo, evidenciado pelo expressivo número de ideias implantadas ao longo do período estudado. / The advantages of the Toyota Production System (TPS) over traditional systems in automobile production lead many manufacturers located in various parts of the world to mobilize to understand and apply the concepts of TPS in the search for greater competitiveness. STP applies the principles of Lean Production as a basis for building processes that lead to better results in quality, productivity and production costs, among other competitive advantages, as well as the consolidation of organizational culture that seeks to deploy. In this context, this study focuses on the deployment of Lean Production in an automobile assembly plant, located in southeastern Brazil, where they sought to identify the critical success factors of this deployment, using as a study an automakers vehicle manufacturing process, considering all stages of production. For this, it is developed a descriptive exploratory research subsidized by collecting data from the own companys documents and by applying a questionnaire to company employees. For data analysis, techniques for qualitative and quantitative analysis, with the help of the SPHINX software were used. The results show relative improvements in quality outcomes, cost, schedule and safety, especially in periods when the main use of Lean tools proved to be assiduous by employees of the production. It is noteworthy, also, the significant degree of employee commitment, verified by the pursuit of continuous improvement as evidenced by the significant number of ideas implemented over the period studied.

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2017-08-04T15:25:05Z No. of bitstreams: 1 Angelica Aparecida Gheller.pdf: 2718845 bytes, checksum: f9f4c521bf4c3d6860e62f70ee4b1799 (MD5) / Made available in DSpace on 2017-08-04T15:25:05Z (GMT). No. of bitstreams: 1 Angelica Aparecida Gheller.pdf: 2718845 bytes, checksum: f9f4c521bf4c3d6860e62f70ee4b1799 (MD5) Previous issue date: 2017-04-16 / The main objective of this research was to investigate the critical success factors for cloud ERP projects in the scenario of Brazilian companies. In addition, the secondary objectives were to identify the perception of benefits resulting from this implementation, in the aspect of improving organizational performance and the elaboration of a matrix to support the management of such projects, based on a review of the literature and the data collected from the field research. The method of the data collection was a self-directed questionnaire, and the statistical method was the canonical correlation, to answer the main research question. In addition, a factorial analysis and a multiple linear regression were run to investigate possible relationships between the independent variables (critical success factors) and the dependent variables (benefits) of the research model. The results obtained did not validate all the critical factors present in the literature, and those that were proven empirically were regrouped in new dimensions, being: security information and alignment of compliance, and communication and management of stakeholders. / O objetivo principal deste estudo foi explorar os principais fatores críticos de sucesso de projetos ERP cloud, no contexto do cenário de empresas brasileiras. Adicionalmente, os objetivos secundários consistiram na identificação da percepção de benefícios resultantes dessa implementação, sob o aspecto de melhoria do desempenho organizacional e a elaboração, com base na revisão da literatura sobre o tema e nos dados coletados na pesquisa de campo, de uma matriz para apoiar a gestão de projetos dessa natureza. Para responder à questão de pesquisa, o método de coleta de dados foi o questionário autodirigido e o método estatístico foi a correlação canônica. Adicionalmente, foi realizada uma análise fatorial e uma regressão linear múltipla para investigar com mais profundidade possíveis relações entre as variáveis independentes (fatores críticos de sucesso) e as variáveis dependentes (benefícios) do modelo de pesquisa. Os resultados obtidos não validaram todos os fatores críticos presentes na literatura, e os que se comprovaram empiricamente foram reagrupados em novas dimensões, sendo: segurança da informação e alinhamento do compliance, e comunicação e gestão de stakeholders.

Purpose: This research reviews the Project Implementation Profile (PIP) and explores its relevance to Upgrading Informal Settlements Programme (UISP) type projects in Cape Town. The research aims to: • Identify the most common PIP Critical Success Factors (CSF) for UISP projects, • Compare the common PIP Critical Success Factors (CSF) for UISP projects to the Construction Sector CSF • Evaluate if the PIP tool is applicable to UISP projects. • Determine if there any other critical success factors that need to be added to the CSF list that is critical to the UISP Project success Approach: A literature review was conducted to assist in identifying the common CSF in the Constructions Sector. A survey questionnaire was sent out to relevant UISP Project Managers. The survey questionnaire was based on the PIP questionnaire with additional questions regarding to the effectiveness of the PIP tool on UISP projects. The intent of the survey questionnaire is firstly to establish the common CSF for UISP projects and then evaluate the PIP effectiveness on UISP projects. Findings: Based on the research results, it was found that the high scoring CSF for UISP projects were Project Mission, Client Consultation, Technical Tasks, Monitoring and Feedback, Personal. When the high scoring CSF was compared to the Literature Based Construction Sector CSF, the following common CSF was established: Monitoring and Feedback, Client Consultation and Technical Tasks. Practical Implications: This research will give an indication of the high and low scoring CSF relevant to UISP projects, which project managers and Managers in the Human Settlements industry can use to evaluate their UISP or Breaking New Ground (BNG) housing projects. Furthermore, the PIP tool may be utilised more frequently as a project quality success assurance tool in the organisation. The PIP tool has been tested and verified in a number of different industries in previous studies but never in its application to UISP or BNG projects.

Barn och unga i Sverige mår idag allt sämre, anledningarna är många såsom psykiska och fysiska övergrepp samt högre krav i skolan och den framtida arbetsmarknaden. För att råda bot på barn och ungas psykiska ohälsa krävs många gånger samverkan mellan region och kommun. Samverkan mellan myndigheterna är lagstadgad och syftar till att skapa förutsättningar samt att myndigheter och verksamheter ska arbeta mot samma mål. Syftet med studien var därmed att undersöka hur yrkesverksamma inom dessa verksamheter såg på samverkan dem emellan samt hinder och framgångsfaktorer i den. Studiens syfte undersöktes genom kvalitativ metod där tre yrkesverksamma inom socialtjänstens fält barn och familj, och tre yrkesverksamma inom barn- och ungdomspsykiatrin intervjuades. Resultatet tolkades med hjälp av teorierna och begreppen fält, doxa och symbolisk makt, samverkan samt maktperspektivet enligt Foucault. Resultatet visade att samordnad individuell plan (SIP) gav tydlighet kring ärenden men inte alltid användes rätt. Olika lagstiftningar gav olika perspektiv, varav syn på innebörden av barnets bästa skildes åt i flera fall, därmed var verksamheterna beroende av samverkan och varandras kompetens för att barn inte skulle falla mellan stolarna. Ingen av verksamheterna ville tillskriva den andre mer makt, dock fanns förväntningar på den andre verksamhetens kompetens och handlingsutrymme. Känsla av maktlöshet uppkom då förväntningarna inte uppfylldes. Slutsatsen blev att det krävdes strukturella förutsättningar såsom gemensamma rutiner och transparens för att samverkan skulle förbättras, även rutinerna kring SIP behövde förtydligas. Samtliga respondenter efterfrågade forum för att nätverka och skapa kontakter för att stärka samverkan men med anledning av resursbrist saknades detta. / Young people in Sweden are feeling worse, due to reasons such as mental and physical abuse as well as higher demands at school and in the future labour market. In order to remedy young people's mental illness, cooperation between authorities is required. Cooperation between authorities is statutory and aims to create good conditions. The purpose of this study was to investigate how professionals in these authorities perceive cooperation, also obstacles and success factors in cooperation. The purpose of this study was examined through qualitative method, three professionals within social services and three professionals in child and adolescent psychiatry were interviewed. The result was interpreted using the theories and concepts of field, doxa and symbolic power, collaboration and the power perspective according to Foucault. The results showed that coordinated individual plan (SIP) provided clarity about cases but was not always used correctly. Different legislations gave different perspectives, thus were the concept of the best interests of the child separated, therefore the authorities depended on cooperation and other's competences. None of the respondents wanted to attribute the concept of power, however, there were expectations of other´s competence and room for maneuver. A feeling of powerlessness arised when expectations were not met. The conclusion showed that in order for cooperation to be complete, structural conditions such as common routines and transparency were required, also the routines around SIP required clarification. All respondents requested forums to network and create relationships to strengthen cooperation, but due to lack of resources this failed.

Studien syftar till att genom en kvalitativ forskningsmetod undersöka vilka faktorer som gynnar en organisation för agil transformation. Det undersöks även vilka utmaningar en organisation kan stöta på vid genomförandet av en agil transformation. Syftet uppfylls genom att besvara forskningsfrågan: Vilka faktorer gynnar en organisations agila transformation och vilka utmaningar kan uppstå? Via semistrukturerade intervjuer med fem respondenter som varit aktiva vid genomförandet av en agil transformation har djup kunskap om agil transformation inhämtas, tolkats och analyserats. Resultatet av studien visar att det finns flera framgångsfaktorer och utmaningar att beakta med agil transformation. Att förbereda alla medarbetare är en av framgångsfaktorerna som identifierades i studien. Resultatet av studien kan vara användbar för organisationer som ämnar genomgå en agil transformation.

Research about implementing an ERP system has been investigated for many years but is still a current issue. This is due to the large number of implementations that fail. The purpose of this paper is to identify important activities in an early phase of an ERP implementation. The thesis is based on a literature study to create a foundation of understanding of earlier research and the struggles implementing an ERP system. The study was composed from the five most important critical success factors as a framework. To identify the activities in an early phase, interviews with people from different layers in an implementation organization were conducted. From the interviews, several survey questions were designed to rank the activities. The result of the interviews shows several activities performed in an early phase in an ERP implementation. The result from the survey shows that many of the identified activities from the interviews are important since several of the respondents consider these critical. Some of the most important activities in an early phase of an ERP implementation are:   • Conducting workshops to explain the changes to come when implementing a new ERP system. • Make sure the people working in the project are able to work and focus on the project fulltime in the phase where their role is critical for the implementation. • Involve the key-users in an early phase of the implementation. • Communicate the vision to all the employees in the organization. • Have a local super-user that is available to support and help.   This research provides a less general framework for what activities are important to perform in an early phase of an ERP implementation to achieve the critical success factors. The study can help companies facing an ERP implementation to do the right things to succeed with the implementation.

mHealth, mobile Health, is the use of applications on mobile devices todisseminate health information. mHealth applications exist for severaldifferent purposes, of which diet and exercise applications are a large part.The possibilities for these applications are substantial but it also increasesthe number of challenges. The applications need to be effective in assistingthe user, have necessary information, and be useful to be successful. There aremany factors that influence success in the development of applications. Thisstudy was based on a theoretical framework for the success of mHealthapplications to evaluate the usefulness of diet and exercise applications. Thetheoretical framework consists of four factors: information quality,instructing, reliability, and system quality. To carry out the study, aqualitative approach was used where six respondents were selected, theserespondents were instructed to use one of two applications selected for thestudy, over a period of time. After the period, observations were made withfour scenarios for each of the respondents after which semi-structuredinterviews were performed. Respondents could see both pros and cons in theapplications that were tested, but one main point that emerged was that acontinuous use was not likely. The study shows that users view of continuoususe may have been affected by the inadequacies in system quality and lack ofpersonalization that the applications revealed. In order to increase theusability of the applications, these inadequacies should therefore be reviewedand resolved. / mHealth, mobile Health, är   användandet av applikationer på mobila enheter för att sprida   hälsoinformation. mHealth applikationer finns för flera olika ändamål varav   kost- och träningsapplikationer är en stor del. Möjligheterna för dessa   applikationer är stora men det gör även de utmaningar som finns på vägen   fler. Applikationerna behöver vara effektiva i att hjälpa användaren, ha   nödvändig information samt vara användbara för att bli framgångsrika. I   utvecklandet av applikationer så är det många faktorer som påverkar   framgången. Denna studie har utgått ifrån ett teoretiskt ramverk för framgång   av mHealth applikationer för att undersöka användbarheten i kost- och   träningsapplikationer. Det teoretiska ramverket består av fyra faktorer:   Informationskvalitet, Instruerande, Pålitlighet och Systemkvalitet. För att   genomföra studien har en kvalitativ ansats använts där sex respondenter valts   ut, dessa respondenter fick under en period använda en av två applikationer   som valdes för studien. Efter perioden genomfördes observationer där fyra scenarion   utfördes av var och en av respondenterna, observationerna följdes upp av   semistrukturerade intervjuer. Respondenterna kunde se både för- och nackdelar   i de applikationer som testades men en huvudsaklig punkt som framkom var att   ett kontinuerligt användande inte var troligt. I studien framkommer det att   användarnas syn på kontinuerligt användande kan ha påverkats av de brister i   systemkvalitet och brist på personlig anpassning som applikationerna visade   på. För att användbarheten i applikationerna ska öka bör därför dessa brister   ses över och åtgärdas.

Business Intelligence (BI) har blivit en stor byggsten för många företag och en viktig aspekt är att det implementeras rätt så att beslutsfattare kan ta del av data för att fatta faktabaserade beslut. Detta data behöver beslutsfattare och övriga i ledningen ha tillgång till och kunna förstå det utan problem. Ett sätt att undvika problematiken med data är att visualisera det i form av grafer för att ge en överblick och förenkla analysuppgiften i en dashboard. Att skapa dessa dashboards har genom tidigare forskning visat sig vara problematiskt genom att lösningen i slutet inte bidrar med den analytiska förmåga som önskas. För att kunna dra nytta av en dashboard krävs det att de skapas på ett korrekt sätt avseende användning och analysförmåga. Detta leder till att denna studie kommer besvara frågan: Vilka framgångsfaktorer finns för att framgångsrikt driva ett BI-projekt sett från en dashboardutvecklares perspektiv? För att undersöka problemet kommer en litteraturanalys utföras tillsammans med en fallstudie med intervjuer baserade på det som kommer från litteraturanalysen. Intervjun kommer undersöka vad frontend-utvecklare identifierar för framgångsfaktorer med implementation av dashboards. Resultatet som kom fram från studien och med hjälp av det insamlade materialet och utförd analys är en modell över de framgångsfaktorer som påverkar ett dashboard projekt. Resultatet framkom genom att analysera alla respondenters svar för att identifiera återkommande fraser och ord respondenterna nämnde. Dessa fraser och ord sammanställdes till en tabell som senare ledde vidare till den slutgiltiga resultat modellen. / Business Intelligence (BI) has become a more important building block for many companies and an important aspect is that it is implemented correctly so that decision makers can make decisions based on facts rather than intuition. This data is needed for decision makers and other people in the management team and also be able to understand this data without any bigger issues. One way to avoid issues with the understanding of data is to visualize it into graphs to give a fast overview and to simplify analysis of data in a dashboard. To create said dashboards has been identified by earlies research to be problematic in the sense of the solution not contributing to the analytic capability that are desired. To be able to get any sort of benefit from the dashboard it is necessary that it is built correctly with usage and analysis in mind. This leads to the question that this study aims to answer: Which success factors contributes to successfully manage a BI-project as seen from a dashboard developers point of view? To investigate the issue a literature analysis together with a case study making use of interviews based on what is gathered from the literature analysis. The interviews will investigate the factors that dashboard developers has experienced themselves whilst implementing dashboards. The result from the study and with help from the data gathered via the interview and the analysis process a model could be formed showing the success factors that has an effect on dashboard oriented projects. The result came through by analyzing all of the answers from the respondents to identify reoccurring phrases and words that they mentioned. These phrases and words were put together into a table which eventually led to the finalized model.