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As the workplace becomes increasingly digital, tasks have shifted from being physically demanding to instead digitally processing knowledge and information. Employees are therefore regarded as knowledge workers and for them to succeed in the digital workplace, they place high demands on IT systems that encourage communication, collaboration and document management. To meet the knowledge workers needs, it has become increasingly common to implement collaboration platforms. However, organizations often implement collaboration platforms without further thought about how they should be used. At the same time, there is no knowledge of previous research that shows what factors make employees use collaboration platforms. The purpose of the thesis is therefore to investigate which factors lead to IT accustomed knowledge workers in the IT consulting industry using the collaboration platform in the digital workplace. By examining knowledge workers' perceptions of their use, we hope to be able to find answers to the factors that contribute to the use of collaboration platforms. The thesis applies a qualitative approach through semi-structured interviews on ten IT accustomed knowledge workers divided into two organizations in the IT consulting industry. To consider socio-technical aspects of use, empiricism has been analyzed with a conceptual model that integrates Theory of planned behavior and Technology acceptance model. Our results show that attitude, subjective norm, perceived behavioral control, perceived usefulness and perceived ease-of-use play an influential role in the use of collaboration platforms. At the same time, subjective norms and perceived usefulness are proposed to be the factors that have the strongest impact on use. / I takt med digitaliseringen av arbetsplatsen har arbetsuppgifter övergått till att istället digitalt bearbeta kunskap och information. Anställda betraktas därför som kunskapsarbetare och för att de ska lyckas i sitt arbete ställer de höga krav på IT-system som uppmuntrar kommunikation, samarbete och dokumenthantering. För att tillgodose detta behov har det blivit allt vanligare att implementera samarbetsplattformar. Organisationer implementerar ofta samarbetsplattformar utan vidare eftertanke kring hur de ska användas. Samtidigt finns det ingen kännedom om tidigare forskning som visar vilka faktorer som får anställda att använda samarbetsplattformar. Syftet med uppsatsen är därför att undersöka vilka faktorer som leder till att IT-vana kunskapsarbetare inom IT-konsultbranschen använder samarbetsplattformen inom den digitala arbetsplatsen. Genom att undersöka kunskapsarbetares uppfattning om deras användande hoppas vi kunna finna svar på vilka faktorer som bidrar till användande av samarbetsplattformar. Uppsatsen tillämpar kvalitativa semistrukturerade intervjuer på tio IT-vana kunskapsarbetare uppdelat på två organisationer inom IT-konsultbranschen. För att ta hänsyn till socio-tekniska aspekter vid användande har empirin analyserats med en konceptuell modell som integrerat Theory of planned behavior och Technology acceptance model. Våra resultat visar att attityd, subjektiva normen, upplevd beteendekontroll, upplevd användbarhet och upplevd användarvänlighet har en påverkande roll för användandet av samarbetsplattformar. Samtidigt föreslås subjektiva normer och upplevd användbarhet vara de faktorer som har starkast påverkan på användande.

Inledning: Syftet i själva utförandet av vad en revisor gör är detsamma årtionden tillbaka men utförandet av processen har förändrats med digitaliseringen. Processen har utvecklats genom att digitala system utför revision aktiviteter automatiskt samt lagrar majoriteten av information en revisor behöver i digital form. En integration av digitalisering hos revisorer medför däremot vissa utmaningar och problem. Digitalisering kan vara en kostsam investering för företag samt att det blir en fråga om hur anställda anpassar sig till modern teknologi. Syfte: Syftet med uppsatsen är att studera digitalisering inom revisionsbranschen. Detta för att bättre förstå hur digitalisering bidrar till effektivitet i revisionsprocessen. Metod: Studien utgår från en induktiv ansats för att bidra med en djupare förståelse inom ämnet. Det användes även en kvalitativ metod där semi-strukturerade intervjuer med aktiva revisorer inom de fyra största revisionsbolag utfördes för att uppfylla syftet. Slutsats: Studien visar att effektiviteten i revisionsprocessen uppnås genom automatiseringen av de standardiserade arbetsuppgifter. Detta gör att revisorn kan fokusera på mer väsentliga uppgifter som kräver högre kompetens och som inte kan automatiseras. Det blir viktigt för företag att ta extra hänsyn till att fokusera på att lära ut ny teknologi och bevisa nyttan för att kunna använda digitaliseringen inom revision på ett effektivt sätt. / Introduction: The purpose of an auditor's work is the same going decades back but the means of the auditing process changes in line with digitization. The process has developed through digital systems performing audit activities automatically whilst also storing the majority of the information an auditor needs in digital form. The integration of digitization with auditors still brings challenges and problems. Digitization can be a very costly investment for companies whilst it also becomes a question of how employees adapt to modern technology. Purpose: The purpose of the essay is to study digitization within the auditing industry. This is to better understand how digitization contributes to efficiency in the audit process. Method: The study is based upon an inductive approach to contribute a deeper understanding within this topic. A qualitative method was also used where semi-structured interviews were conducted with active working auditors within the four biggest auditing companies in order to fulfill the purpose. Conclusion: The study shows that the efficiency of the audit process is achieved through the automation of its standardized tasks. This allows the auditor to focus on more essential tasks that require higher skills and cannot be automated. It will be important for companies to regard the importance of internal training and prove the benefits to be able to use digitization within auditing in an effective way.

Yes / The family environment plays a crucial role in child physical activity (PA). Wearable activity trackers (wearables) show potential for increasing children's PA; however, few studies have explored families' acceptance of wearables. This study investigated the acceptability of using wearables in a family setting, aligning experiences with components of the Technology Acceptance Model and Theoretical Domains Framework. Twenty-four families, with children aged 5-9 years, took part in a 5-week study, where all members were provided with a Fitbit Alta HR for 4 weeks. Acceptability was measured using weekly surveys and pre-post-questionnaires. Nineteen families participated in a focus group. Quantitative and qualitative data were integrated using the Pillar Integration Process technique. Pillars reflected (1) external variables impacting wearable use and PA and (2) wearable use, (3) ease of use, (4) usefulness for increasing PA and other health outcomes, (5) attitudes, and (6) intention to use a wearable, including future intervention suggestions. Families found the Fitbit easy to use and acceptable, but use varied, and perceived impact on PA were mixed, with external variables contributing towards this. This study provides insights into how wearables may be integrated into family-based PA interventions and highlights barriers and facilitators of family wearable use. / This study is funded as part of a Ph.D. studentship by the Born in Bradford study. The Born in Bradford study receives core infrastructure funding from the Wellcome Trust (WT101597MA) and the National Institute for Health Research (NIHR), under its NIHR ARC Yorkshire and Humber (NIHR200166) and Clinical Research Network (CRN) research delivery support. For this piece of work, funding from the Sport England’s Local Delivery Pilot awarded Born in Bradford funding for this Ph.D. studentship. S.A.C. is supported by the NIHR Leicester Biomedical Research Centre—Lifestyle theme

Yes / This paper studies the Critical Success Factors’ (CSFs) for the adoption of Digital Payment System in India. There are few studies about the literature on CSFs for the adoption of the digital payment system in the Indian context. This study is an attempt to cover this gap. In this study, we reviewed the theories for adoption model at the individual level used in Information System (IS) and discussed four technology model including “Technology Acceptance Model” (TAM). Ten factors have been identified with extensive literature review and review of selected models namely; Perceived Ease of Use, Perceived functional benefits, Awareness, Availability of Resources, Government as a policy maker, Performance Expectancy, Social Influence, Price Value, Experience & Habit, and Risk-taking ability. An expert from academic industry has been taken as a reviewer or consultant of the selected variables. The CSFs may ensure that they are the predictors and the important factors for adoption of digital payments system in India. The study mainly uses the deductive approach to consider the primary and secondary sources of data. The analyses of these models take into account through Interpretive Structural Modeling (ISM) methodology and develop a model for effective adoption of Digital Payment System in India. The paper also makes future recommendations for further research studies.

Date: 2024-05-30 Course: Bachelor thesis in Business Administration, 15 cr School of Business, Society and Engineering, Mälardalen University Authors: Jonathan Granlund & David Lundström Title: Unveiling the Impact of AI-Powered Chatbots on Customer Acceptance in Sweden Supervisor:Emre Yildiz Keywords: AI-Chatbots. Technology Acceptance Model. Artificial Intelligence in Sweden. Artificial Intelligence in Customer Relations Research question: What are the effects of AI-based chatbots on customer acceptance in Sweden, including usefulness, ease of use, and trust? Purpose: This study aims to ascertain the ways in which perceived usefulness, ease of use, trust, information, innovativeness, and personalization affect customers' acceptance of AI chatbots in Sweden. Method: To get information on participants' opinions and future intentions about AI-powered chatbots, 150 people were asked to complete a survey to which 114 responded. To verify the proposed connections between the identified parameters and customer acceptance, the data was examined. Conclusion: The results validate that the behavioral intention to use AI-based chatbots is positively influenced by perceived usefulness, innovativeness, and personalization. Meanwhile perceived ease of use, trust and information were proved to be non-significant. These findings suggest that increasing chatbots' perceived usefulness, innovativeness and customization can encourage more people to use them. The factors influencing the acceptance of AI chatbots are empirically demonstrated in this study, which can help organizations and developers improve customer acceptance and engagement in the Swedish market. The study also emphasizes how crucial it is to use efficient marketing techniques and unambiguous communication to educate consumers about the features and advantages of AI chatbots, which will eventually lead to increased acceptance rates in customer applications.

The use of enterprise resource planning (ERP) systems by small enterprises is proliferating. Traditionally used by large enterprises, ERP systems are now considered important enterprise management aids, which may contribute to the sustainability and growth of small enterprises. Although varying acceptance factors may impact on the acceptance of ERP systems, there is no consolidated list of ERP system acceptance factors specific to small enterprises. In this study, the strategic, business, technical and human factors that influence the acceptance of ERP systems in small manufacturing enterprises in South Africa is presented. These influencing factors may guide future initiatives aiming to ensure the acceptance of ERP systems by small manufacturing enterprise. A combined quantitative and qualitative data analysis approach was used as an analytical lens to interpret responses gathered from small manufacturing enterprises. Recommendations are made for future research on ERP system acceptance and adoption within the broader spectrum of small enterprises. / Information Systems / M. Sc. (Information Systems)

<p>The subject of the thesis is to examine what communication tools the students of Kungsmadskolan in Växjö uses to communicate on the Internet and what are the motives that lie behind this choice and continued use. The thesis focus on five groups of communication tools: chat, Internet forum, community, Internet telephony and e-mail. The purpose of the study is to investigate and understand the motive that lies behind the choice of Internet-based communication tools done by high school students. We have chosen a qualitative method to conduct our research. We have collected empirical data through discussions with two focus groups divided into one with only boys and one with only girls from Kungsmadskolan in Växjö. We then analyze this data and draw conclusions from it. Prior to the focus group discussions, we created a theoretical framework. This framework has been used to steer and support the discussions and as a theoretical support in our analysis. The framework consists of five parts: communication, communication tools, motivation, choice and acceptance. Through this study we have been able to establish that the most important influence on the students choice of communication tools comes from their friends. This means that the strongest motivation to their choice comes from the search for social communion. Communication tools that the students use are: MSN, Flashback.com, Forumet.nu, Fuska.nu, Bilddagboken.se, Lunarstorm, Community.se, Helgon.nu, Facebook, Hotmail, school-mail, work-mail and Spraymail.</p> / <p>Ämnet för uppsatsen är att undersöka vilka kommunikationsverktyg gymnasieelever på Kungsmadskolan i Växjö använder sig av för att kommunicera på Internet, vilka motiv som ligger bakom valet av kommunikationsverktyg och det fortsatta användandet. Uppsatsen inriktar sig på fem olika typer av kommunikationsverktyg: chatt, Internetforum, community, Internettelefoni och e-post. Undersökningens syfte är föreståelseinriktat, vilket innebär att vi ämnar att undersöka och förstå vilka motiv som avgör gymnasieelevernas val. Vi har valt en kvalitativ metod för vår undersökning. Vi har genom diskussion med två stycken fokusgrupper indelade i en med bara killar och en med bara tjejer från Kungsmadskolan i Växjö samlat in empirisk data. Denna data har vi sedan analyserat och dragit slutsatser utifrån. Inför våra diskussioner med fokusgrupperna har vi skapt en teoretisk referensram. Denna referensram har fungerat både som underlag för att styra och stödja diskussionerna och som teoretiskt stöd vid analysen av resultatet. Referensramen är uppdelad i fem avsnitt: kommunikation, kommunikationsverktyg, motivation, val och acceptans. Vi kom fram till att vänner i den direkta omgivningen har störst påverkan på vilken/vilka kommunikationsverktyg gymnasieeleverna använder sig av och väljer att börja använda. Detta innebär också att den starkaste motivationsfaktorn i valet är sökandet efter social gemenskap. Kommunikationsverktygen gymnasieeleverna använder är: MSN, Flashback.info, Forumet.nu, Fuska.nu, Bilddagboken.se, Lunarstorm, Community.se, Helgon.nu, Facebook, Hotmail, skolmail, jobbmail och Spraymail.</p>

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The use of enterprise resource planning (ERP) systems by small enterprises is proliferating. Traditionally used by large enterprises, ERP systems are now considered important enterprise management aids, which may contribute to the sustainability and growth of small enterprises. Although varying acceptance factors may impact on the acceptance of ERP systems, there is no consolidated list of ERP system acceptance factors specific to small enterprises. In this study, the strategic, business, technical and human factors that influence the acceptance of ERP systems in small manufacturing enterprises in South Africa is presented. These influencing factors may guide future initiatives aiming to ensure the acceptance of ERP systems by small manufacturing enterprise. A combined quantitative and qualitative data analysis approach was used as an analytical lens to interpret responses gathered from small manufacturing enterprises. Recommendations are made for future research on ERP system acceptance and adoption within the broader spectrum of small enterprises. / Information Systems / M. Sc. (Information Systems)