The study proposed an evidence-based framework for designing and evaluating organisational learning and knowledge management processes to support continuously improving intentions of organisations such as hospitals. It demarcates the extant approaches to organisational learning including supporting technology into ‘rationalist’ and ‘emergent’ schools which utilise the dichotomy between the traditional healthcare managers’ roles and clinicians’ roles, and maintains that they are exclusively inadequate to accomplish transformative growth intentions, such as continuously improving patient care. The possibility of balancing the two schools for effective organisational learning design is not straightforward, and fails; because the balanced-view school is theoretically orientated and lack practical design to resolve power tensions entrenched in organisational structures. Prior attempts to address the organisational learning and knowledge management design and evaluation problematics in actuality have situated in the interpretivist traditions, only focusing on explanations of meanings. Critically, this is uncritical of power relations and orthodox practices. The theory of deferred action is applied in the context of critical research methods and methodology to expose the motivations behind the established organisational learning and knowledge management practices of Komfo Anokye Teaching Hospital (KATH) which assumed rationality design conceptions. Ethnographic data was obtained and interpreted with combined critical hermeneutics and narrative analyses to question the extent of healthcare learning and knowledge management systems failures and unveil the unheard voices as force for change. The study makes many contributions to knowledge but the key ones are: (i) Practically, the participants accepted the study as a catalyst for (re)-designing healthcare learning and knowledge management systems to typify the acceptance of the theory of deferred action in practice; (ii) theoretically, the cohered emergent transformation (CET) model was developed from the theory of deferred action and validated with empirical data to explain how to plan strategically to achieve transformative growth objectives; and (iii) methodologically, the sense-making of the ethnographic data was explored with the combined critical hermeneutics and critical narrative analyses, the data interpretation lens from the critical theory and qualitative pluralism positions, to elucidate how the unheard emergent voices could bring change to the existing KATH learning and knowledge management processes for improved patient care.

This thesis seeks to examine how the meaning of corporate identity was constructed through the corporate advertisements that were published in Nigeria's national press media between 1970 and 2005 by the major operators in the Nigerian banking industry. In order to accomplish this task, this research has been divided into ten chapters. The first chapter introduces the research. It conceptualises a research question and provides an overall trajectory for this thesis. Chapter two established four ontologically grounded reasons for pursuing this research from the social constructionist perspective and chapter three sought to examine how the meaning of corporate identity was constructed (in theoretical literature) between 1970 and 2008. Chapter four presents an analysis of the construction of the meaning of the concept of corporate identity in the Nigerian banking industry between 1970 and 2005. Chapter six concerns research methodology and the specific research method drawn to address the question being investigated in this research. Chapters seven and eight presents the empirical findings and chapter nine makes an attempt to establish what has been accomplished in the process of this research by discussing its outcomes. Chapter ten concludes the thesis. It considers the contributions emerging from this research and its implications in terms of relevance for corporate identity theory and practice. In addition, it examines the limitations of the research as well as possible future research directions of this study. Finally, the thesis ends with a summary and conclusion. Findings from this research indicate the emergence of four new scholarships, namely generic, distinctive, innovative and transformative corporate personalities. Importantly, the outcome of this study provides ample evidence to argue that the industry construction of the meaning of corporate identity witnessed an ongoing flow of changes and stabilities, which run through these new scholarships.

This dissertation gives a back-ground presenting what Education for Sustainable Development (ESD) and pedagogical drama is, and it presents research on drama-use in ESD. The aim of the study is to explore drama as a tool in adult learning for sustainable development, in a Western context. The assumption is made that drama does have a potential as a tool in learning for sustainable development, and the question of how is raised. The study has a qualitative approach and by interviewing five drama teachers it explores possibilities and difficulties with using drama in ESD and what makes drama useful in ESD. Phenomenography has been used as the method to analyse the phenomenon Drama teachers’ perceptions of drama in adult learning for sustainable development. The result shows both possibilities and difficulties with using drama in ESD and four categories of description are presented: Conditions for Drama, where sufficent time, skills of the leader, ethical awareness and voluntary participation are described as prerequisites for drama. The category Meet is about creating a group climate that is the basis of all drama work. The category Learn is about acquiring knowledge, becoming motivated and equipped to act for sustainable development. Drama is helpful here as it is action-oriented, fun and evokes emotions that can lead on to reflection and motivation.  Create is the last category, where focus is on a deeper understanding of yourself as an actor in a larger context. Drama is described as a tool to become a co-creator of something new and focus is on a larger societal change, rather than individual behavioural change for sustainable development. Transformative learning is presented as a theoretical framework and the results show that the learning discribed in the category Create can be seen as transformative. / Uppsatsens bakgrund ger en sammanfattning av vad lärande för hållbar utveckling (LHU) respektive dramapedagogik är, samt exempel på studier kring dramaanvändning i LHU. Studiens syfte är att undersöka drama som verktyg i vuxnas lärandeprocesser kring hållbar utveckling i en västerländsk kontext. I studien görs antagandet att drama är ett användbart verktyg för detta och ställer forskningsfrågorna: Vad gör dramapedagogik användbart som verktyg i vuxnas lärande för hållbar utveckling? samt Vilka möjligheter och svårigheter finns det med att använda drama som del vuxnas i lärande för hållbar utveckling? Studien har en kvalitativ ansats och undersöker genom intervjuer med fem dramapedagoger vilka möjligheter och svårigheter det finns med drama som verktyg i LHU samt vad som gör drama användbart i LHU. Analysmetoden fenomenografi används för att undersöka fenomenet Dramapedagogers uppfattningar om drama som verktyg i vuxnas lärande för hållbar utveckling. Resultatet, som visar på både möjligheter och svårigheter med drama i LHU, presenteras i studiens utfallsrum med fyra beskrivningkategorier: Förutsättningar för drama, där tillräckligt med tid, kompetens hos ledaren, etisk medvetenhet och frivillighet för deltagarna beskrivs som förutsättningar för drama. Beskrivningskategorin Mötas handlar om att skapa det goda gruppklimat som är centralt i allt dramaarbete. I kategorin Lära sätts lärandet i centrum, här handlar det om att inhämta kunskap och bli motiverad och rustad att agera för hållbar utveckling. Skapa är den sista kategorin där kunskapen tas vidare till en djupare förståelse av sig själv som aktör i ett större sammanhang och förmågan att bli skapande utifrån detta. Transformativt lärande presenteras som en teoretisk ram och resultatet visar att i kategorin Skapa sker ett transformativt lärande.

The study explored the learning experiences of first-year resident physicians during the first year of graduate medical education. The experiences of four intern physicians in the first year of residency training at an urban academic health system provided the site for the research. An exploratory case study research design was employed to examine the learning experiences of these new physicians. A qualitative approach was used to analyze data from interviews and ethnographic observations. The findings of this research study provide evidence surrounding how and what these physician trainees learned regarding professionalism during the first year of residency training. The findings indicate these first-year resident physicians experienced significant learning related to professionalism through incidental learning in the clinical environment, particularly from role models and the hidden curriculum. The interns learned both positive and negative professional behaviors from attending physicians. The findings illustrate the increases and decreases of confidence due to the development of clinical skills, increase in responsibilities, and increase in autonomy experienced by all four participants across the first year of residency training. Additionally, the findings highlight the important role of critical incidents, particularly memorable patient encounters, as potentially transformative learning experiences for these interns. Finally, the findings enumerate the pervasive influence of the hidden curriculum of graduate medical education on what these new physicians learned about professionalism, particularly the unprofessional social norms transmitted through attending physicians and others within the context of clinical learning. The findings of the research study support the conclusions that a) incidental learning experiences during the first year of residency education directly influenced how and what these new physicians learned regarding professionalism; b) these intern physicians experienced non-transformative learning during the first year of residency, but critical reflection and critical self-reflection after critical incidents did hold the potential to result in learning that was transformative; and c) the ubiquitous nature of the hidden curriculum significantly impacted what these first-year residents learned about professionalism. These conclusions contribute to the literature related to the development of professionalism in the new physician and the power of the hidden curriculum in medical education to influence professional identity development. Implications for medical educators and recommendations for future research are also identified.

Looking through the philosophical lens of love, this study seeks a deeper understanding and appreciation of how postsecondary social justice educators use storytelling, in the context of critical peace education, to create social change. This research explores the guiding question of how storytelling is used to encourage social change and to inspire action toward the goal of greater social justice. The argument for the importance of this research is located within the crisis of neoliberalism, where the very tenets of democratic education are being challenged by an educational agenda that favors standards-based learning and employment training over the critical and analytical thinking skills required for democracy to flourish. The results of this study identify storytelling as a method of ideology critique, and locate it within a larger process of loving praxis. A theoretical model of loving praxis is offered to explain how postsecondary social justice educators engage story as an action that leads to the goal of social justice. The steps in the model describe how valuing the common good motivates social justice educators to take action through storytelling, toward the outcome of building transformation, voice, and agency within students as a means to build greater social justice. The sense of possibility that is cultivated in this process re-engages the cycle by validating the value of and hope for the common good.

Transformative learning theory (TLT) describes the process of reframing discriminative, untenable worldviews with a more inclusive, permeable, and reflective epistemology. Although TLT has been around for more than 50 years, few studies empirically engage critical theoretical frameworks to move beyond personal learning to identify the impacts of transformation on society. Through a critical race theory (CRT) framework, this study analyzed how the participants' socio-cultural identities (race, class, gender, sexuality, and heritage language) impacted the transformative learning of eight study-abroad students from a medium-sized, rural Midwestern university. Focusing on the extent to which the participants experienced the elements of transformative learning during a month-long study-abroad experience in Spain, this project explored what the experience of traveling to an "other" place and experiencing "otherness" had on transformative learning. This qualitative study drew from extensive ethnographic observations, photo analysis, and informal, semi-formal, and focus-group interviews. During the study, the researcher analyzed data to construct codes and categories for further analysis, incorporating multiple member-checks to promote the narratives of the participants. Following data collection, the researcher used constructivist grounded theory to further scrutinize the data searching for salient themes and patterns connected to the research questions. Race and class privilege (or marginalization) had an impact on the study-abroad participants' worldviews and transformative learning. Participants from backgrounds of racial and class privilege experienced transformations that were deeply engaging on a personal level, but were not motivated toward more justified beliefs or action toward others. In contrast, participants from backgrounds of lesser socio-cultural privilege demonstrated increased critical social reflection and transformative outcomes, both personal and social. These findings led the researcher to question if there might be more effective avenues toward critical social transformation than the pedagogy of the privileged of travel for transformation.

As community gardens (CGs) become increasingly popular, it is timely to investigate whether they further sustainability goals. Underpinning my research were questions like why people get involved in CGs, what benefits they derive, what they learn from gardening, and how governance facilitates that learning. Through interviews with gardeners, my data show that key benefits of gardening included building community, environmental protection, improved health, and resisting the industrialization of food. CG membership also facilitated learning in all three domains of Transformative Learning: communicative, instrumental, and transformation. Learning outcomes included gardening skills, improved insight into self and others, and increased prevalence of pro-environmental perspectives. The primary source of learning was interaction with other gardeners. CG involvement may contribute to sustainability by providing an environment which allows people to connect with nature, learn from others (if governance, garden organization, and social capital are strong), and choose more pro-environmental behaviours. / May 2016

This thesis is a case study analysis of the feminist urban development project #UrbanGirlsMovement discussing how gender-transformative urban planning techniques impact local girls in the Million Dwellings Program area Fittja south of Stockholm. The thesis draws on a theoretical framework of feminist geography, intersectionality, and territorial stigmatization to analyze narratives from eleven girls participating in #UrbanGirlsMovement. The girls’ narratives reveal that it has been an empowering experience to be part of an urban development process as it has enabled them to recognize their own abilities. By re-evaluating the role of the planner to take on a more facilitating role, the girls shouldered the role of experts. It legitimized the girls’ ideas and designs, enabling them both to recognize and to use their own agency. Additionally, the process of redesigning a familiar place enabled the girls to regenerate the meaning of the urban public space around Fittja to mirror their own subjective spatial identities. The thesis shows that intersectional planning tools that transform, rather than inform, power and spatial oppression are crucial when renewing the Million Dwellings Program of Swedish suburbs. #UrbanGirlsMovement shows that a planning process is more than physical designs, it is as much a tool for enhanced democracy, equality, and justice in cities.

This thesis seeks to reorient the ideological foundations of restorative justice through feminist epistemologies to explore possibilities of how the movement might more fully actualize its values. The Three Pillars of Restorative Justice, conceptualized by Howard Zehr, offer an alternative process to the punitive recourse of the criminal justice system and serve as the foundation of mainstream restorative practices. However, the praxis and analytical discourse have stalled due to the limited binary of criminal and restorative justice frameworks. My thesis uses methodologies prominent in Black and Native feminisms-- such as critical thinking, contextual intelligence, and imagining futurity-- to complicate assumptions embedded in the criminal/restorative justice relationship. I establish the framework of restorative justice and briefly summarize the essential paradoxes to make clear the parallels and limits of the relationship. I then use feminist methodologies to reinterpret the pillars' values and introduce how some activists have begun to reimagine justice.

Baseado na Teoria da Identidade Social, este trabalho investigou os efeitos da ameaça à identidade social (AIS) nas reações do consumidor. Estudos da psicologia e sociologia mostram que o contexto social de um indivíduo implicará em mudanças em aspectos psicológicos e comportamentos individuais. Este trabalho abordou o tipo de estratégia de enfrentamento utilizada por indivíduos com identidades sociais vinculadas a estereótipos negativos, como resposta a situações de falha de serviço; o efeito da identificação do indivíduo para com o grupo social como moderador; o papel das emoções como mecanismo explicativo deste efeito; a relação entre as estratégias de enfrentamento e a intenção de reclamação do consumidor e por fim o papel do tipo de falha neste contexto. Através de dois estudos experimentais feitos com pessoas de baixa renda, os resultados desta pesquisa indicam que em situação de AIS, estratégia de enfrentamento emocional (i.e. distanciamento) será menos utilizada, levando à maior intenção de reclamação do consumidor após a falha de serviço. Este efeito é maior, quanto maior for a identificação do indivíduo com o grupo. Adicionalmente, foi explorado o papel das emoções como mecanismo explicativo e do tipo de falha (interpessoal vs de resultado) nesta relação. 9Continua) Identificou-se que o efeito da AIS na estratégia de enfrentamento emocional será maior quando a falha de serviço for do tipo interpessoal (vs falha de resultado). Baseado nisto, esta dissertação contribui para a literatura de marketing, de identidade social e de falha de serviços ao evidenciar que indivíduos que sofrem de ameaça optam menos por estratégias emocionais e possuem, por consequência, maior intenção de reclamação; que este efeito ocorre devido ao maior sentimento de raiva sentido pelo indivíduo e quando o mesmo se identificar com o grupo social estigmatizado e a falha for interpessoal (i.e. de tratamento). / Based on the theory of Social Identity, this dissertation aims to understand the effects of the Social Identity Threats (SIT) on the consumer’s Coping Strategies, after a service failure. Studies in psychology and sociology show that one’s social context will imply in changes on psychological aspects and individual behavior. This dissertation investigates what kind of coping strategies will be used by individuals with social identities linked to negative stereotypes, in response to situations of service failure with high levels identity threat; the effect of one’s identification with the social group as a moderator; how emotions can explain the effect of SIT in the coping strategies; the relation between the coping strategies used by consumers and theirs’s complaint intention and at last, the role of the kind of failure in this context. To achieve this purpose, two experimental studies were done with low-income population. The results of this work indicate that situations with higher levels of SIT (vs situations with lower levels of SIT) will cause the individual to use less emotional coping (i.e. distancing), after a service failure. This effect will be moderated by one’s identification with the stereotyped social group and will result on a greater complaint intention. Additionally the role of the emotions in the explaining was approached. Furthermore, results also show that the effects of SIT on the increase of the emotional coping will be higher when the type of failure is related to an interpersonal deviation (vs an outcome failure). Based on that, this dissertation contributes to the marketing, service failure and servicescape literature by showing that: individuals who suffers from SIT will cope to service failures more emotionally; this effect will be more powerful when individual’s have a higher identification with the negative stereotyped group and will result on a greater complaint intention; this will happen because of a higher feeling of the angry emotion and will occur more when the type of failure is related to and interpersonal deviation (vs an outcome failure).