A opção de transferir para organizações sem fins lucrativos a prestação de serviços públicos já faz parte da realidade de diversos países, entre eles o Brasil. O processo chamado de contratualização se estabeleceu após o Plano Diretor da Reforma do Aparelho do Estado trazendo consigo a possibilidade de transferência dos serviços não-exclusivos do Estado para o setor público não-estatal ou terceiro setor, por meio da Lei Complementar nº. 846/98 que regulamenta as Organizações Sociais no Estado de São Paulo. A contratualização baseada em desempenho implica na transferência de responsabilidades e competências com base em acordo formal denominado contrato de gestão, em que o pagamento realizado pelo governo baseia-se na realização de resultados pré-determinados. O desempenho do contrato de gestão dos hospitais gerais administrados por organizações sociais de saúde implica em avaliar e acompanhar se os objetivos do contrato estão sendo atendidos quanto as metas quantitativas, qualitativas, valores de subvenção governamental, incentivos e sanções, isto é, se a execução contratual condiz com o desenho e especificações do contrato. O desenho e especificação do documento contratual deveria refletir a realidade do acordo celebrado entre Organização Social de Saúde e Secretaria de Estado da Saúde do Estado de São Paulo, ao estabelecer metas, responsabilidades e obrigações. A pesquisa apresenta como objetivo geral analisar o desempenho dos contratos de gestão celebrados entre a Secretaria de Estado da Saúde e as Organizações Sociais de Saúde que administram os hospitais gerais no Estado de São Paulo e identificar por meio da eficiência técnica dos hospitais a relação com a situação econômico-financeira das entidades. Para a análise foi utilizada uma amostra de 15 hospitais gerais em 2012 e 18 para o ano de 2013. O resultado da situação econômico-financeira, extraída das demonstrações contábeis, apontam para uma significativa fragilidade dos hospitais, pois muitos registram elevados índices de endividamento, dependência de capital de terceiros, patrimônio social negativo e rentabilidade negativa. Para a análise da hipótese, o estudo utilizou a metodologia de Análise Envoltória dos Dados para a definição da eficiência técnica dos hospitais gerais considerando os dados de estrutura (inputs) e a quantidade assistencial produzida (outputs). Esta análise segregou os hospitais em dois grupos e o resultado demonstra que em 2012, 47% dos hospitais foram considerados eficientes e para 2013 foram 61% hospitais gerais. A hipótese de pesquisa foi parcialmente aceita, não sendo possível generalizar os resultados e afirmar que os hospitais gerais eficientes apresentam melhores resultados econômico-financeiros analisados com base nas demonstrações contábeis. A matriz de correlação de Pearson indica que existe uma correlação fraca e moderada entre o desempenho do contrato de gestão e os indicadores econômico-financeiro, evidenciando que a variação na produção assistencial do hospital geral afeta parcialmente a situação econômico-financeira da entidade. / The option to transfer to non-profit organization the delivery of public services is already part of the reality of several countries, including Brazil. The process named contracting took place in Brazil after the Master Plan for the State Apparatus Reform (PDRAE in Brazil) bringing with it the possibility of transferring the state non-exclusive services to the third sector, through the Complementary Law nº. 846/98 that regulates the Social Organizations in the State of São Paulo. The performance-based contracting entails the transfer of responsibilities and competencies based on a formal agreement called management contract, in which the payment to non-profit made by government is based on achieving predetermined results. The contract management performance from the general hospitals managed by health social organizations, involves assessing, monitoring whether the contract objectives are being accomplished related to quantitative, and qualitative goal, the government financial resources, incentives and sanctions, in other words, implies in evaluating if the contract performance is consistent with the design and contract specifications. The contract design and specification should reflect the reality of the agreement between Health Social Organization and State Office of Health from the São Paulo state, in terms of goals, responsibilities and obligations. The present research presents as general objective to analyze the contract management performance established between the State Office of Health from the São Paulo state and the Health Social Organization that manages the general hospitals in the state of Sao Paulo and identity through the technical efficiency the relations with the economic-financial situation of these entities. The sample included 15 general hospitals analyzed in 2012 and 18 for the year of 2013. The results of the economic-financial situation extracted from the financial statements indicates a significative fragility of many general hospitals managed by health social organization in terms of liquidity, profitability and capital structure. The hypothesis analyzed in the study used the Data Envelopment Analysis methodology (DEA) in order to define the general hospitals technical efficiency considering the hospital structure data (inputs) and the quantity of service performed by the hospital (outputs). The analysis segregated the hospitals in two groups and the results demonstrates that 47% of the hospitals were considered efficient in 2012 and 61% efficient hospitals related to 2013. The research hypothesis was partially accepted but it is not possible to generalize the results and affirm that general hospitals classified as efficient presents better economic-financial results analyzed based on financial statements. The Pearson correlation matrix indicates a weak and moderate correlation between the management contract performance and the economic-financial index proving that a variation on the quantity of service rendered by the hospitals affect partially the entity economic-financial situation.

The past decades New Public Management (NPM) reforms in the public sector have changed how the mechanisms of accountability work. One type of reform is the privatization of public service provision. These services are today often procured with extensive regulations involved. Many academics argue, under the concept of juridification, that legal institutions have a bigger impact than policies in these activities today (Magnussen & Nilssen, 2013; Blichner & Molander, 2008; Laughlin & Broadbent, 1993) and that the legal contract plays an important role in governing them (Camén, 2011; Brown & Potoski, 2005). In this study we explore how the actors involved in provision of public services perceive accountability. We do this by investigating how politicians, civil servants and service providers involved in the provision of public bus services in Sweden perceive their roles, the procurement regulations’ roles and the legal contracts’ roles. We conclude that, in the case where the service provider is a private company, the legal contract plays an important role in how the accountability is perceived by the actors involved. Further research is needed to see if our results also apply to the contexts of other provisions of public services.

Submitted by Fabiany Feitosa (fabiany.sousa@ufba.br) on 2016-09-15T19:39:49Z No. of bitstreams: 1 Neves, Sileide Dias das.pdf: 1526159 bytes, checksum: e5b3838e81e2e980df50adf1e53a4482 (MD5) / Approved for entry into archive by Maria Angela Dortas (dortas@ufba.br) on 2017-03-13T17:55:46Z (GMT) No. of bitstreams: 1 Neves, Sileide Dias das.pdf: 1526159 bytes, checksum: e5b3838e81e2e980df50adf1e53a4482 (MD5) / Made available in DSpace on 2017-03-13T17:55:46Z (GMT). No. of bitstreams: 1 Neves, Sileide Dias das.pdf: 1526159 bytes, checksum: e5b3838e81e2e980df50adf1e53a4482 (MD5) / A pesquisa teve como objetivo central apresentar o paradigma na implantação da Política de Licitações Sustentáveis (CPS) na concepção da prática administrativa no campus Sede da UNIVASF e avaliou as evidências administrativas que revelam o cumprimento das obrigações estabelecidas no contrato de serviço terceirizado de limpeza e conservação predial da universidade. Para tanto, identificou-se um referencial teórico e metodológico crítico capaz de abarcar as duas dimensões que integram uma ação administrativa e com base nessa teoria definiu-se um modelo de análise que integrou as duas dimensões propostas: a Gestão (pensar) e a Gerência (agir), garantindo, desse modo, articular aspectos teóricos e práticos do objeto investigado. Como resultado da experiência da avaliação de um contrato de licitação sustentável na UNIVASF foi proporcionado um instrumento de matriz de análise que tem como pressuposto teórico-metodológico central a teoria da Administração Política, com ênfase nos aspectos institucionais (planejamento) e dinâmica organizacional (desempenho), de modo a verificar o nível de integração e/ou desarticulação entre a concepção e o modo de funcionamento do modelo/padrão da política sustentável, ferramenta que pode ser utilizada pela gestão da UNIVASF e por outros órgãos da administração pública com o objetivo de avaliar a política das contratações públicas sustentáveis e contribui para identificar as lacunas entre as dimensões da concepção (gestão) e do executar (gerência). Como sugestão de trabalho futuros, temos o desafio da avaliação do custo da política da sustentabilidade para a administração pública e seu efetivo retorno social no longo prazo. O estudo é de ampla relevância no tocante ao que pode contribuir em relação a estudos futuros sobre o tema licitação sustentáveis no âmbito de distintos entes da administração direta ou indireta, devendo considerar o modelo de análise desenvolvido com as duas dimensões indissociáveis da ação administrativa: Gestão e Gerência, sendo a dimensão Gestão responsável por conceber e planejar o futuro das instituições. / The research had as main objective to present the paradigm in the implementation of the Sustainable Procurement Policy (CPS) in the design of administrative practice UNIVASF headquarters campus and assessed administrative evidence to show compliance with the obligations set out in the outsourced service contract cleaning and conservation university building. Therefore, we identified a theoretical and critical methodological capable of embracing the two dimensions that are part of an administrative action and based on this theory set up an analytical model that integrated the two proposed dimensions: Management (thinking) and Management (act), ensuring thereby articulate theoretical and practical aspects of the investigated object. As a result of the experience of the evaluation of a sustainable procurement contract in UNIVASF it was provided an analysis matrix tool whose central theoretical and methodological fundamentals of theory of management policy, with emphasis on institutional aspects (planning) and organizational dynamics (performance) in order to verify the level of integration and / or disconnection between the design and operation of the model / standard sustainable policy tool that can be used for managing the UNIVASF and other public administration bodies in order to assess the policy of sustainable public procurement and helps to identify gaps between the dimensions of design (management) and execute (run). As future work suggestion, we are assessing the challenge of the cost of the sustainability policy for public administration and its effective social returns in the long run. The study is of wide relevance as to what may contribute towards future studies on the subject of sustainable procurement under separate entities of the direct or indirect administration, should consider the analysis model developed with the two linked dimensions of administrative action: Management and Management, the management dimension is responsible for designing and planning the future of the institutions.

Made available in DSpace on 2016-12-01T19:18:33Z (GMT). No. of bitstreams: 1 Caroline.pdf: 1766113 bytes, checksum: 94f045c019680cffa59d77de65b26951 (MD5) Previous issue date: 2012-02-28 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This study aimed to verify the possibility of using the management system of administrative contracts "Contract Management Module" of the State of Santa Catarina as an instrument of social control, public transparency and accountability. The thematic of public transparency, social control and accountability are relatively recent in the history of Public Administration. These have been fomented by the new perspectives for Public Administration - expansion of citizen participation, greater control over government actions, approach between State and society. The Contract Management Module in development, envisioned as a control mechanism, may have expanded its scope to also address this so important bias in public administration, and then facilitate social control and transparency in the administration of state government. The research used the qualitative method and it is characterized as exploratory-descriptive and evaluation. By the analysis and interpretation of the elements identified in both the theoretical basis and the data collected and analyzed of the population surveyed, was prepared a propose to adapt the system to be used as a mechanism of social control and improvement of public transparency in government management of the State of Santa Catarina. The results indicate that it is feasible to use the Contract Management Module as a tool for transparency, and accountability. However adjustments are necessary to that Module / O presente trabalho teve como objetivo verificar a possibilidade de utilização do sistema de gerenciamento de contratos administrativos Módulo de Gerenciamento de Contratos do Estado de Santa Catarina como instrumento de controle social, transparência pública e accountability. As temáticas transparência pública, controle social e accountability, são relativamente recentes na evolução da Administração Pública. Estas têm sido fomentadas pelas novas perspectivas da Administração Pública de ampliação da participação dos cidadãos, de maior controle sobre as ações governamentais, de aproximação entre o Estado e a sociedade. O Módulo de Gerenciamento de Contratos em desenvolvimento, vislumbrado como mecanismo de controle, pode ter seu escopo ampliado para também atender este viés tão importante na gestão pública, e então propiciar maior controle social e transparência na gestão pública estadual. A pesquisa fez uso do método qualitativo, sendo caracterizada como exploratória-descritiva e de avaliação. Com a análise e interpretação dos elementos identificados tanto na base teórica como nos dados coletados e analisados da população pesquisada, elaborou-se a proposição de adequação do sistema para ser utilizado como mecanismo de aprimoramento do controle social e da transparência pública na gestão do governo do Estado de Santa Catarina. Os resultados obtidos indicam que é possível a utilização do Módulo de Gerenciamento de Contratos como instrumento de transparência, controle social e accountability. No entanto se fazem necessárias adequações no referido Módulo

Submitted by Mery Piedad Zamudio Igami (mery@ipen.br) on 2017-03-10T15:11:24Z No. of bitstreams: 1 22059.pdf: 9657330 bytes, checksum: ed07f8d493b8c9079bd2d57c8807b411 (MD5) / Made available in DSpace on 2017-03-10T15:11:24Z (GMT). No. of bitstreams: 1 22059.pdf: 9657330 bytes, checksum: ed07f8d493b8c9079bd2d57c8807b411 (MD5) / O planejamento estratégico é uma das ferramentas da administração de grande importância para a tomada de decisão. A área nuclear representa um segmento de grande importância na sociedade moderna, não só na produção de energia, bem como em muitos outros setores da economia. Objetivou-se nesse trabalho de doutorado propor a implantação de um planejamento norteado pela ferramenta estratégica, o BSC-Balanced Scorecard por meio dos indicadores de desempenho relacionais, de modo a facilitar a visualização da forma mais simples possível pelos gestores, com base nos atuais planos estratégicos institucionais do Laboratório de Produção de Fontes Seladas. A metodologia utilizada nesse estudo acadêmico de doutorado foi o estudo de caso, o qual considerou o período de pesquisa de 2008 a 2015. Entre os principais resultados esperados com esse estudo podem ser citados: uma melhor visualização dos planos estratégicos, uma ferramenta adicional de apoio a gestão, a possibilidade de mudança de periodicidade de análises de resultados e metas a serem atingidas entre outros. Diante dos resultados esperados foi possível concluir que este estudo poderá ser de grande valia para o Laboratório de Produção de Fontes Seladas, caso seu gestores optem por adotar essa ferramenta de gestão. Por fim, esta proposição possibilitaria a este laboratório, uma maior facilidade no processo de identificação e mapeamento de futuras direções da organização a partir dos recursos que possui e que, de certa forma, trarão como benefícios, maior visibilidade e ações mais eficazes. / Tese (Doutorado em Tecnologia Nuclear ) / IPEN/D / Instituto de Pesquisas Energéticas e Nucleares - IPEN-CNEN/SP

This thesis explores the process of accreditation within a government contracted social service agency in British Columbia, Canada. The agency is seeking accreditation from the Commission on Accreditation for Rehabilitation Facilities (CARF). Institutional ethnography is used to explicate the social relations of CARF - how it organizes frontline work with clients and how it re-organizes an agency’s relations to government funding and service delivery. Data include the author’s frontline work accounts, interviews with frontline workers and the Director, and textual documents used within frontline work. The research process traces specific reporting documents that connect frontline work to the agency’s funders, Community Living B.C. and the Regional Health Authority, and to CARF. This thesis makes visible how the accreditation discourse of measurement and continuous quality improvement shifts how frontline workers think about and do their work with clients in ways that align their priorities with those of government contract management.

Time tracking means to record and analyze costs in relation with business output. Managerial time tracking can be characterized as a tool that links working-time recording with planning, approving, rating, billing, invoicing, etc. This thesis deals with theoretical consequences and facts of time tracking approaches, and with practical application of these approaches with the usage of IT time tracking tools. There are described various alternatives of time tracking systems and characterized automatization of business processes with the focus on time tracking business process.

The aim of my thesis is to describe the process of obtaining public contracts according to the supplier. Therefore, the whole work is in its beginning outlined to explain in a theoretical part all the important concepts, context and procedures that will be used in a practical part. The practical part is focused on the course of obtaining a contract in the from of tender

Leaders in the Federal Government of the United States have a problem ensuring the contract management resources used to administer and monitor contracts meet organizational performance goals. Contracting officer's representatives (CORs) are members of the acquisition workforce responsible for contract management. This study explored the ways in which resource-based strategies can improve the quality of CORs' performance in contract management by exploring an organizational framework based on strategic management approaches. Interview data were collected from 41 CORs from the 10 Federal Government agencies that represented 85% of the fiscal year 2014 expenditures. These CORs had all managed contracts with successful outcomes. Data analysis utilizing descriptive and magnitude coding resulted in several findings: (a) a recognition of the influence the COR's environment has on the contract outcomes, (b) an understanding of the CORs' processes within the various organizational structures, and (c) the importance of organizational support for the COR. These findings resulted in elements of a potential resource-based management model framework that link the identified attributes of the CORs' resource management to organizational performance. The social contribution from this emergent framework is the recognition of the CORs' value in ensuring optimal contract driven organizational performance. Positive social change can result from Federal Government leaders' use of this resource-based framework to improve the quality of management of CORs' functions and processes. This framework and its implication for the acquisition workforce may facilitate superior performance and enhance organizational capital.

本研究主要目的在於臺北縣升格為準直轄市的背景下探討：(1) 分析臺北縣高中職實施公辦民營之內部、外部效益；(2)評估臺北縣公立高中職公辦民營之可行性；(3) 評估臺北縣公立高中職公辦民營之可行模式；(4) 建構臺北縣公立高中職公辦民營的推動策略;(5)探討民間參與學校公辦民營的動機；(6)分析臺北縣推動公立高中職公辦民營可行區域。希望政府藉由積極結合民間資源共同辦理公共事務，以公辦民營的手段，將民間的管理專業觀念、做法及資金，正面影響學校行政結構、學校經營模式，達成最佳的學校經營成效。 本研究法採文獻分析法、模糊德菲術，針對學校公辦民營的理論、模式、政策與實施四種向度進行探究。研究結果歸納如下： 1.臺北縣實施公立高中職公辦民營之效益為藉由鼓勵民間共同參與辦學，降低財政負擔，以及增加學校多角化經營空間，提供家長多樣化的教育選擇機會。 2.經營型態以特許學校、契約政體模式最為可行。 3.臺北縣於高中職實施的選擇上，以職業學校為優先。 4.臺北縣公辦民營學校之經費來源、財務審計規範、課程與教學、人事運作等應該擁有自主權。 5.臺北縣行政機關應加速研擬公立高中職公辦民營專屬法規。 6.臺北縣政府應建立相關的監督及輔導評鑑的制度，評鑑部分需含自我評鑑及行政機關評鑑，並將評鑑結果公佈。 7.臺北縣新莊市擁有推動公立高中職教育公辦民營的先行試辦優勢。 / On the background of the Taipei County elevating status to “Quasi-Direct-controlled municipality”, the purposes of the research are as follows: (1)Analyzing the internal and external efficiencies when putting private management of public high schools system into practice in Taipei County. (2) Evaluating the feasibility of putting private management of public schools into practice. (3) Evaluating the available models of private management of public high schools in Taipei County. (4)Constructing the strategies of putting private management of public high schools in Taipei County. (5)Inspecting the motors of private associations getting themselves into private management of public high schools in Taipei County.(6)analyzing the feasible regions of Taipei County when putting private management of public high schools system into practice. The government should positively guides private resources into the public affairs, hoping that the civil management concept, business administration conduct, and bankroll can positively affect the public school administrative structure and help the school achieve the best accountability. The research, by adopting methods of documentary analysis, and Fuzzy Delphi, probes into the four dimensions of theory, models, policy, and implementation of private management of public schools. The main conclusions are as follows： 1.The advantages of putting private management of public high schools system into practice were to combine private organizations to decrease government’s financial burden, as well as increasing diverse management space and providing parents various opportunities of educational choices. 2.“Charter school model” and “contract management model” are of the highest feasibility in terms of the implementation of private management of public school in elementary school level in Taipei County. 3.Priority over private management of public school option is new established schools. 4.Private management of public elementary school in Taipei County should possess decision-making power in some aspects including budget source, financial regulation, curriculum and teaching, personnel system . 5.The Taipei county government should accelerate to enact special laws about private management of public school. 6.the Taipei County government should establish relevant systems of control, management, guidance and evaluation. Evaluation system should include Self-Evaluation and Administration- Evaluation, and open the results to the public. 7.The Sinjhuang City of Taipei County has the best potential strengths of putting private management of public high schools system into practice