In previous studies research has shown that generation y experience resistance from older generations represented in the labor market in USA. The resistance is due to differences between the generations. On the other hand some studies say that differences are more likely to come from other factors such as gender and which stage in life the individual is in. The purpose of this study is to describe how (women in) generation y is experiencing the cooperation with colleagues from other generations and if they considers that differences due to generations exist. The study will also try to determine if the respondents are aware of each generation’s characteristics. To fulfill the purpose of the study a qualitative method was chosen in the shape of a focus group. To be able to answer the purpose an interview guide was developed from previous studies. The guide was divided in three sections; scenarios, exercises and finally questions. The focus group resulted in a two-hour discussion between four individuals belonging to generation y. The result of the study showed that generation y in Falun, Sweden did identify some of the characteristics each generation had. Further did the respondents conform that resistance due to generational differences was a problem. To answer the purpose of the study generation y felt underestimated by the older generations and expressed a certain degree of hopelessness. / Inom forskningen råder oenighet kring generationer och dess betydelse. Ena sidan menar att varje generation präglas av gemensamma värderingar och att detta i sin tur kan bidra till att konflikter uppstår på arbetsplatser där flera generationer är representerade. Den andra sidan av forskningen menar däremot att det finns faktorer som är viktigare än vilken generation individen tillhör, exempelvis kön eller vilken fas i livet personen befinner sig i. Det är en spännande kamp forskare emellan och oavsett vilken sida som har bäst odds infann sig intresset av att undersöka saken närmare. I en amerikansk studie framkom det att generation y, födda 1980-1995, upplevde ett motstånd från äldre generationer i sitt arbete. Utifrån detta skapades tre frågor som skulle svara upp på syftet som var att beskriva hur (kvinnor i) generation y upplever samarbetet med kollegor från andra generationer och om de anser att generationsskillnader existerar. De frågor som ställdes var; Vilka svårigheter upplever generation y inom arbetslivet och går dessa att koppla till generationsskillnaderna? Vad kan generation y bidra med i ett arbetslag, vilka styrkor har de? Vad kan generationsskillnader på en arbetsplats bidra med och vilka lösningar finns på de potentiella konflikter som kan uppstå orsakade utav dessa? Fyra personer tillhörande generation y bjöds in till en fokusgrupp för att, utifrån en intervjuguide, diskutera dessa frågor. Under två timmar blandades skratt med ilska och sorg när respondenterna fick beskriva de olika generationerna, hur de upplevt motstånd och vad de såg för lösningar på de problem som presenterades. Efteråt kunde det konstateras att generationer är ett komplext ämne och att det väcker känslor. Resultatet av studien bekräftade tidigare studier gällande generationsskillnaders existens. Likväl som generationsskillnader bekräftades framkom även andra faktorer som påverkar hur individer är. Precis som de amerikanska respondenterna upplevde även de svenska respondenterna ett motstånd från äldre generationer som grundade sig i en känsla av att aldrig duga. Sammanfattningsvis behövs mer forskning kring ämnet som inte bara väcker starka känslor utan också påverkar hur organisationer fungerar.

<p>The purpose of this thesis is to describe the marketing channels Gen Y is exposed to, uses and is influenced by. The thesis also seeks to comment on whether there are other factors, in addition to the marketing channels described, which influence Gen Y in their consumption choices. In addition, we intend to develop knowledge about whether the generalizations of Gen Y have any bearing, or if they are only assumptions with no support. From the empirical results, we have seen a consensus among the respondents concerning which properties they want commercials to hold, but they differ in their opinions regarding which marketing channels the commercials should be distributed through. Overall, the respondents want the commercials to be entertaining, relevant to their interests, and they want to be able to choose themselves whet­her to take part of them or not.</p>

Försvarsmakten står idag inför en stor utmaning att täcka sitt personalbehov. I och med övergången från pliktbaserat till frivilligbaserat försvar, konkurrerar de om arbetskraften och det blir allt svårare att rekrytera nödvändig personal. De som påbörjar utbildningar som är tänkta att leda till fast anställning, slutar i hög grad innan utbildningen genomförts. Avsikten med vår undersökning är att belysa försvarsmaktens rekrytering och personalförsörjningssystem samt bidra med förbättringsförslag av deras rekryteringsprocess. En metodkombination har genomförts i form av intervjuer, tre observationer samt litteraturstudie. Elva intervjuer med representanter från arbetsgivar- respektive arbetstagarsidan inom Försvarsmakten. Observationerna bestod av ett besök på informationscenter, medverkan på ett seminarium samt ett event med informatörer på en gymnasieskola. Resultatet visade på stor okunskap i målgruppen om vad en anställning inom Försvarsmakten innebär. Dels på grund av dåliga förkunskaper bland de sökande och dels på grund av att Försvarsmakten inte, redan i inledningsfasen informerar tillräckligt. Många som påbörjar en utbildning genomför den inte, vilket är till nackdel för Försvarsmakten. För att få genuint intresserade personer att söka, anser vi att man bör satsa på mer information redan i förstadiet till ansökningarna.

Att veta hur man som individ bör handla och hur man egentligen gör, har alltid förbryllat forskare. Då generationer kommer och går, är det alltid en fråga i hur dessa generationer ser på saker och ting, som i vårt fall, investeringsbeteendet. Tidigare studier har påvisat hur generation X (1965-1979) och generation Y (1980-1995) bör bete sig då generationerna har olika kännetecken i beteende. Det har även forskats mycket om vilka kognitiva egenskaper hos en individ som påverkar investeringsbeteendet. Syftet med uppsatsen är att förklara om det finns någon skillnad mellan de olika generationerna, och i så fall, vad detta kan bero på. För att genomföra denna uppsats har en positivistisk forskningsfilosofi valts, i kombination med en deduktiv ansats och en kvantitativ metod. Uppsatsen kunde indikera att det i helhet inte fanns någon signifikant skillnad mellan de olika generationerna vid utfrågning av de olika beteende mönstren. Dock var det diverse faktorer som det skiljde sig åt mellan generationerna som inkomstnivå, utbildningsnivå och strategi vid val av investering. Vidare kunde man antyda vilka faktorer som påverkade investeringsbeteendet, där tidspreferensen kunde förklaras, inkomst och strategiskt planerande kunde delvis förklara investeringsbeteendet. Begränsningar med uppsatsen var att respondenterna valdes slumpmässigt under en kort period, där kunskap och intresse för finansiella investeringar varierade. Enkätstudien kunde på så sätt bli oförståelig för respondenterna och resultaten missvisande som en följd av detta. Dock är forskningen kring generationsskillnader väldigt begränsad, därför kan denna uppsats vara en grund för vidare forskning inom samma område, då man kan försäkra sig med denna uppsats, just vilka områden som berörts. / Knowing how we as individuals should act and how individuals actually behave, have always puzzled scientists. While generation comes and goes, it is always a question of how these generations look and react to things, and in our case, investment behavior. Previous studies have demonstrated how Generation X (1965-1979) and Generation Y (1980-1995) should act, when these generations have different characteristics in their behavior. It has also been researched a lot about the cognitive characteristics of an individual that affect investment behavior. The purpose of this paper is to explain if there is any difference between the different generations, and if so, what it might be due. To implement this essay has a positivist research philosophy chosen, together with a deductive approach and a quantitative method. The essay could indicate that in the whole there was no significant difference between the different generations at the hearing of the different behavioral patterns. However, it was various factors that differed between the generations as income level, education level and strategy in the selection of investment. Furthermore, one could suggest what factors influenced investment behavior, where time preference could explain, capital and strategic planning could partly explain investment behavior. The limitation of this thesis was that the respondents were randomly selected and sampled for a short period of time, in places where knowledge and interest in financial investments varied. The survey study could thus be incomprehensible to the respondents and the answers misleading as a result. However, research on generational differences is very limited to date; therefore this paper can act as a basis for further research in the same area, when because of this essay, you know which areas have been analyzed.

The purpose of this thesis is to describe the marketing channels Gen Y is exposed to, uses and is influenced by. The thesis also seeks to comment on whether there are other factors, in addition to the marketing channels described, which influence Gen Y in their consumption choices. In addition, we intend to develop knowledge about whether the generalizations of Gen Y have any bearing, or if they are only assumptions with no support. From the empirical results, we have seen a consensus among the respondents concerning which properties they want commercials to hold, but they differ in their opinions regarding which marketing channels the commercials should be distributed through. Overall, the respondents want the commercials to be entertaining, relevant to their interests, and they want to be able to choose themselves whet­her to take part of them or not.

Thesis PlanB (M.S.)--University of Wisconsin--Stout, 2008. / Includes bibliographical references.

Bakgrund Ideellt arbete är någonting som finns över hela världen och på flera olika nivåer. Dock är det många ideella organisationer som har börjat uppleva ett minskat deltagande och de har svårt att hitta aktiva medlemmar som är villiga att engagera sig på en långsiktig basis. Det finns vissa tecken på att detta delvis beror på att unga människor tillhörande Generation Y undviker att engagera sig ideellt. Samtidigt finns det tecken på att det motsatta gäller och att Generation Y gärna engagerar sig. Denna studie undersöker därför vad det är som får unga människor tillhörande Generation Y att engagera sig ideellt. Studien försöker också identifiera vad det är som får vissa personer tillhörande denna generation att fortsätta engagera sig över en längre tid samt vad det är som gör att vissa helt väljer att avstå från att arbeta ideellt. Syfte Syftet med studien är att identifiera motivationsfaktorer bakom ideellt arbete hos unga människor och därmed skapa en förståelse för vad det är som får vissa personer att fortsätta engagera sig ideellt på lång sikt eller vid upprepade tillfällen samtidigt som andra väljer att inte engagera sig ideellt över huvud taget. Metod Studien använder en induktiv ansats och en kvalitativ metod. Data har samlats in genom semistrukturerade intervjuer med tjugotvå olika personer med olika erfarenhet av ideellt arbete. Datan har därefter tolkats med hjälp av grundad teori. Slutsats Det som gör personer tillhörande Generation Y intresserade av att engagera sig i ideellt arbete är deras intresse för området, olika sociala aspekter samt möjligheten att spetsa sitt CV och bli mer attraktiva på arbetsmarknaden. Det som gör personer villiga att engagera sig över en längre tidsperiod är uppskattningen de får från organisationen, om de kan se att arbetet ger resultat, att de har roligt då de arbetar samt att de får ut något av sitt engagemang. Det som gör att andra väljer att inte engagera sig är ofta okunskap om hur de ska göra för att engagera sig samt om vad det finns för ideella organisationer i deras närhet och en missmatchning mellan dessa personers förväntningar på arbetet och vad som krävs av dem då de engagerar sig. Den största anledningen till att dessa personer väljer att inte arbeta ideellt tycks dock vara brist på intresse.

Competition in the smart phone market is fierce and despite the high market growth, smart phone manufacturers find it difficult to maintain their market share. Generation Y consumers generally have a good command of technology and engage in technology-related behaviour such as texting, tweeting and web-surfing. Therefore, when it comes to the adoption of smart phones applications, Generation Y is leading the way. For this reason, it is important to consider Generation Y consumers‟ attitudes and perceptions towards smart phone manufacturers and their brands. It has thus become critical for smart phone manufacturers to achieve customer satisfaction, generate loyalty, and build meaningful long-term relationships with Generation Y consumers. The primary objective of this study was to investigate customer satisfaction, brand loyalty and relationship intention amongst Generation Y consumers towards smart phone brands. The questionnaire was distributed by means of non-probability, convenience and quota sampling among 18 and 26 year old respondents living in Gauteng who owned or used a smart phone. In total, 395 respondents participated in the study. Based upon the literature review, a theoretical model was proposed that hypothesised the relationship between customer satisfaction, brand loyalty and relationship intention amongst Generation Y consumers with respect to their current smart phones. From the data analysis, it was evident that respondents exhibit a strong level of customer satisfaction, a mediocre level of brand loyalty, and a strong relationship intention towards their current smart phone brand. The results confirm that the measurement scales used to measure customer satisfaction, brand loyalty and the five dimensions of relationship intention all exhibit construct validity and internal consistency reliability. The study also uncovered significant differences between groups of Generation Y consumers in terms of gender, home language, education, employment status and time period of smart phone brand usage. The results of the structural equation modelling (SEM) technique used to test the theoretical model found that customer satisfaction exhibits a significant and large positive influence on brand loyalty, and a significant and medium positive influence on relationship intention. Furthermore, brand loyalty exhibits a significant medium positive influence on relationship intention. Finally, the dimensions of relationship intention exhibit significant medium to large effects on relationship intention. It is recommended that smart phone manufacturers should provide customers with a customer service application to measure customers‟ satisfaction in terms of their needs met. Smart phone manufacturers should also introduce new ways to communicate with Generation Y consumers to generate brand loyalty. Innovating ideas should be considered for smart phone manufacturers to retain Generation Y consumers. Brand loyalty can be improved by adding more applications according to Generation Y consumers‟ needs. The more a smart phone manufacturer focuses on customer satisfaction and brand loyalty, the more consumers will want to build long-term relationships with their smart phone brands. Recommendations for future research include the possibility to investigate each construct separately to ensure a more detailed investigation. Different cultures and age groups, as well as geographical areas can be studied to broaden results on how different consumers of different generations exhibit customer satisfaction, brand loyalty and relationship intention towards their smart phones. Specific smart phone manufacturers could be investigated to obtain specific information on customer satisfaction, brand loyalty and relationship intention so as to formulate appropriate strategies on improving the constructs measured. / MCom (Marketing Management), North-West University, Potchefstroom Campus, 2014

Competition in the smart phone market is fierce and despite the high market growth, smart phone manufacturers find it difficult to maintain their market share. Generation Y consumers generally have a good command of technology and engage in technology-related behaviour such as texting, tweeting and web-surfing. Therefore, when it comes to the adoption of smart phones applications, Generation Y is leading the way. For this reason, it is important to consider Generation Y consumers‟ attitudes and perceptions towards smart phone manufacturers and their brands. It has thus become critical for smart phone manufacturers to achieve customer satisfaction, generate loyalty, and build meaningful long-term relationships with Generation Y consumers. The primary objective of this study was to investigate customer satisfaction, brand loyalty and relationship intention amongst Generation Y consumers towards smart phone brands. The questionnaire was distributed by means of non-probability, convenience and quota sampling among 18 and 26 year old respondents living in Gauteng who owned or used a smart phone. In total, 395 respondents participated in the study. Based upon the literature review, a theoretical model was proposed that hypothesised the relationship between customer satisfaction, brand loyalty and relationship intention amongst Generation Y consumers with respect to their current smart phones. From the data analysis, it was evident that respondents exhibit a strong level of customer satisfaction, a mediocre level of brand loyalty, and a strong relationship intention towards their current smart phone brand. The results confirm that the measurement scales used to measure customer satisfaction, brand loyalty and the five dimensions of relationship intention all exhibit construct validity and internal consistency reliability. The study also uncovered significant differences between groups of Generation Y consumers in terms of gender, home language, education, employment status and time period of smart phone brand usage. The results of the structural equation modelling (SEM) technique used to test the theoretical model found that customer satisfaction exhibits a significant and large positive influence on brand loyalty, and a significant and medium positive influence on relationship intention. Furthermore, brand loyalty exhibits a significant medium positive influence on relationship intention. Finally, the dimensions of relationship intention exhibit significant medium to large effects on relationship intention. It is recommended that smart phone manufacturers should provide customers with a customer service application to measure customers‟ satisfaction in terms of their needs met. Smart phone manufacturers should also introduce new ways to communicate with Generation Y consumers to generate brand loyalty. Innovating ideas should be considered for smart phone manufacturers to retain Generation Y consumers. Brand loyalty can be improved by adding more applications according to Generation Y consumers‟ needs. The more a smart phone manufacturer focuses on customer satisfaction and brand loyalty, the more consumers will want to build long-term relationships with their smart phone brands. Recommendations for future research include the possibility to investigate each construct separately to ensure a more detailed investigation. Different cultures and age groups, as well as geographical areas can be studied to broaden results on how different consumers of different generations exhibit customer satisfaction, brand loyalty and relationship intention towards their smart phones. Specific smart phone manufacturers could be investigated to obtain specific information on customer satisfaction, brand loyalty and relationship intention so as to formulate appropriate strategies on improving the constructs measured. / MCom (Marketing Management), North-West University, Potchefstroom Campus, 2014

Background: The tourism industry and especially those that market destinations, destination marketing organizations (DMOs), face challenges to meet generation Y, with an uncertainty of how to do it. DMOs need to be adaptable to an everyday changing market in order to attract visitors to their destinations. Purpose: The purpose of this study is to explore how destination marketing organizations can market their destinations to reach domestic tourists within the population of generation Y. Method: A literature review was made in order to explore previous research regarding DMOs’ marketing strategies and tourists’ information search behavior. The literature review has been used in order to make hypotheses and a research model which lay the foundation for the design of a survey to test the hypotheses. An interview guide, based on the literature review, was made to address potential tourists and get deepen understanding of the field. Contrast and compare have been made between potential tourists’ opinions and the theoretical part, in order to draw conclusions on the subject. Results and conclusions: Results of this study have shown that for the chosen population, generation Y, are search engines and DMOs’ websites seen as the best way to reach tourists. DMOs have high possibilities to be seen on the web (their website and social media sites) if they actively use search engine optimization. Social media sites are also important, but in a different way, and DMOs need to work harder and cleverer on these sites to market their destinations.