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Open-Plan Offices : The Importance of the Ambient Conditions´ Characteristics for Employee SatisfactionArnerlöv, Karin, Bengtsson, Cecilia January 2007 (has links)
The ambient conditions such as air quality, noise, music, temperature, lighting and colour, in open-plan offices and their impact on employees are important for managements to recognize because open-plan offices are becoming more and more common in Swedish companies' office design today (Aronsson, 2005). For students, who will soon be entering the work force, it is important to understand how the characteristics of the ambient conditions can influence employee behaviour/satisfaction. To have a working knowledge of what kinds of effects the ambient conditions can have is likely to increase one's chances of becoming a satisfied employee. An employee that is aware of the importance of creating a servicescape (the attributes of the physical surrounding) that meets its needs and desires is likely to enhance its satisfaction in the ambient conditions. A great number of managements may not be aware of the risks of working in an open-plan office where the ambient conditions are not satisfying the employees; ergonomic issues as well as heart diseases are the most serious results (Evans and Johnson, 2000, pp. 780-782). This leads to the problem formulation of this thesis: "How can management improve employee satisfaction in an open-plan office through the characteristics of a servicescape's ambient conditions?”. Four main theories are included in the Theoretical Framework to provide a deep understanding for the reader about the complexity of problems that comes with working in an open-plan office. The Bitner theory and the research compiled by Sundstrom discuss ambient conditions and their impacts on employees' behaviour/satisfaction. Evans and Johnson’s theory discusses how stress is related to low-intensity noise. The final main theory, Person-Environment Fit, upholds the importance of a servicescape that fits employees’ needs and desires. The ambient conditions influence employee behaviours in numerous ways (Davis, 1984, pp. 271) and at Sogeti’s open-plan office several ambient conditions are studied through an observation conducted during April 17th 2007 and a questionnaire with 15 closed questions. The outcomes of the observation and the questionnaire are analysed and concrete proposals are created for the Sogeti management to act upon in order to improve the characteristics of their open-plan office’s ambient conditions and thereby improve employee satisfaction. One of the concrete proposals to how Sogeti may improve the ambient conditions in their open-plan office is to introduce a survey that should be handed out to the employees three or four times a year. The purpose of the survey is to define employees’ perceptions of the different ambient conditions. Based on the outcomes from the survey, employees’ needs and desires of the servicescape, the ambient conditions’ characteristics, can be improved. Also, some examples of actions geared towards reducing the level of noise in the Sogeti open-plan office are to use ear phones when listening to music and to leave the open-plan office when conducting phone calls. The concrete proposals developed based on the Sogeti employees’ perceptions of the ambient conditions in the open-plan office are outcomes of this thesis that may serve as a tool for the Sogeti management to improve the ambient conditions of their servicescape and thereby increase employee satisfaction.
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Marketing plan for Onepair : e-commerce for selling socksSvensson, Elin January 2009 (has links)
Aim: During the second quarter of 2008, e-commerce increased with 21,1% compared to the same period 2007. The most popular products were books, cd’s, clothes and electronics. The reason why the turnover kept increasing for e-commerce while the traditional market was facing an unstable period was the new solutions possible on the web. Because of this structural change regarding e-commerce I found it an interesting case for a thesis. The subject for this study was a small company providing socks through the web, www.Onepair.se. The overall aim was to develop a marketing plan for the company. Research questions that are part of this aim are listed below. Investigate the consumer’s opinion about the company and the product. Study the distribution channel, e-commerce. Analyse the product and the competitive situation. Method: Most of the information is primary data from an interview with the founder of Onepair and from a survey with potential customers. Information from personal interview with the founder is qualitative whereas information from the questionnaire is qualitative and quantitative (numeric). There are also secondary data collected from the web and articles/literature. Result & Conclusions: Onepair mentioned quality, price and service as key features for the product. In the survey performed among potential customers, 49% of the participants thought that price was more important than both quality and design when buying socks. 33% thought that quality was most important whereas 18% put the design as the most important. Regarding the price for socks at onepair.se, 69% out of 161 participants thought the price was acceptable and 21% thought it was in the lower region. The competitor analysis showed that the price for socks from Onepair was well within the span comparing with competitors. With this information together, I think that the prices could be slightly higher. Quality is as mentioned above difficult to analyse for this product as the usage is different from person to person. As long as the price could be kept at a reasonable level I think it is worth to put some extra effort on quality. The reputation of having “bad-quality-socks” may be difficult to get rid of. Even though quality of the service at Onepair was not measured, their intension of delivery within 24 hours showed to be added value for the customer according to an e-barometer performed by Posten and HUI (Handelns utredningsinstitut). Among 1000 respondents in the “e-barometer”, 66% thought that a fast delivery was most important regarding the delivery when using e-commerce. The distribution channel Onepair has chosen seems to be right if looking at trends from the “e-barometer”. As much as 81% of 1000 consumers thought they would use e-commerce within the coming six months. The same trend was shown in the survey used in this study where 79% of 161 consumers said they would use e-commerce. If comparing Onepair with competitors, the company is not outstanding concerning any of the features discussed. One way they have differentiated themselves is by selling only socks. Many of the competitors are selling underwear and other clothes as well. Another feature that may attract customers is the combination of a reasonable price with a wide assortment. To be more differentiated I think there is a need for more marketing.
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Identifying and Tackling Diversity of Management and Administration of a Handover ProcessKhan, Ahmad Salman, Kajko-Mattsson, Mira January 2011 (has links)
Software handover is a de facto process in all software organizations. It is one of the most business critical and complex processes. It is also one of the most diverse processes, and thereby, one of the most difficult processes to define. Despite this, software handover is not well recognized within the academia. Right now, there are no software handover process models whatsoever although software organizations desperately need guidelines for how to perform this important and critical task. To aid them in defining their handover process models, we are in the process of creating Evolution and Maintenance Management Model (EM 3 ): Software Handover focusing on handover (alias transition) of a software system from developer to maintainer. In this paper, we evaluate one of the EM 3 components, Management and Administration (MA), addressing activities for planning and controlling the transition process, its schedule, budget and resources. We do it within 29 organizations. Our primary goal is to find out whether the component is realistic and whether it meets the needs and requirements of the software industry today. Using the feedback from the industry, we tackle process diversity using the C ontext- D riven P rocess Orchestration M ethod (CoDPOM). / <p>QC 20120223</p>
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Abraham Academic Academy 國際語言學院企業計劃 / Abraham Academic Academy Business Plan蔣友文, Vatougios, John Unknown Date (has links)
The intention of this business plan is to outline the creation of an internationally recognized education institute through its franchise of a world class set of chain schools that specializes in both supplementing a host country's national curriculum (cram school) and providing foreign language courses (language center).
The consumer-side of this education institute will focus on the provision of its curricula, programs, products and services to pre-university ages and levels (PK-Grade 12) through the development of kindergarten, elementary, and middle schools and junior and senior level high schools. The franchiser-side of the business will focus on the provision of everything needed by a school to ensure that a franchisee can be customer centric with the consumer-side running at optimum efficiency and the lowest possible cost structure.
Abraham Academic Academy is the Brand name of this education institution. It will function as the head-office and be responsible for the franchising obligations; franchising, curriculum and network development; and consultation, customer relation and student services development. All businesses and schools that operate within the franchise will adopt a portion of the name. For example, Abraham Academic Academy Kindergarten, Abraham’s Elementary Language Academy, Abraham Academic Academy Junior High School, Abraham’s Senior High Language Academy, Abraham Academic Academy Consultation Services and Abraham’s Student Services.
Abraham Academic Academy plans to own and operate some of its own schools as well as sell franchises. In terms of the chain's local growth and expansion plans, Abraham Academic Academy has organic and aggressive models that are interlaced. A point of interest is the Abraham Academic Academy view on education in this chain school era, which explains their focus on acquiring bankrupt and struggling schools and bringing into the brand small, local, independently run schools with the promise of a brighter tomorrow through our network.
Local for Abraham Academic Academy means Taiwan. We are going to begin our focus on Asia by starting operations in Taiwan. Our flagship school is to be located in a suburb of Taipei and will initially consist of kindergarten and elementary grade (1-6) school programs.
The local curriculum of a specific school will be based on the public and private schools that exist in the vicinity of that Abraham Academic Academy school, which the majority of our students are expected to attend. Initially, our language program will only focus on the English language and its curriculum will parallel the Western K-12 systems used in Canada, America, and Australia. Our language curriculum will also embrace elements of the British and European education system encompassed in the international baccalaureate program.
By having our language program focus on the Western K-12 system, we are in essence providing a service that is only available in a few of the elite schools in a Non-native English speaking country. The current vision of English as a second language (ESL) that is embraced by most language schools is very limited to a recreational sense of the language and is missing two important and practical applications that are crucial to a student’s development. First, to support a student, who in the future might make the transition to an overseas school through the provision of important knowledge already taught to local students there. Second, to provide a unique international view of the world to a student through subject matter that is neglected in both non-native English speaking national curricula and standard language school programs.
Internationally, Abraham Academic Academy plans to expand from its base of operations in Taiwan by proceeding to China. From China we plan to begin going south into Vietnam and north into South Korea. By this time we expect to bring the Chinese Language into our language schools curricula. The world already recognizes that China will be an economic powerhouse by 2030, and trends already exhibit that Chinese language acquisition will become important in the future. Our intention is to utilize the schools in our network in Taiwan and China to obtain Chinese teachers and managers. We will provide our Chinese teachers with an exchange program and groom managers to either own or temporarily run schools in the new countries while implementing the Chinese language programs there.
For the purposes of this business plan we intend to go over the long-term aspects of building the Abraham Academic Academy franchise, but focus on the immediate short-term opening of the kindergarten school.
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優租網創業計劃書 / Rental Taiwan Business Plan何鍾韋, Ho, John C.W Unknown Date (has links)
As we all know English is a global language, and in today’s world it is becoming more and more important to become proficient in it. But in Taiwan, English is not a common language like Singapore, Hong Kong or Malaysia. “Internationalization” a word that Taiwanese people have been discussed for long time, and had done a great job to create the environment, but there is always a room for improvement. For instance, I remember there was a complaint news last year from a foreigner in oversea who had difficulty to book domestic airline ticket via official airline website due to they’re all Chinese and had no English translation, and resulted they don’t know how to purchase the ticket online and cancel the trip to Taiwan.
In this business plan, we’re not the homeowners, we’re the rental agency and consolidating the rental housing resource and provide the rental service to foreigners, who is planned to move to Taiwan. We will help them to find the right house easily without language barrier and assist them to enjoy the life in Taiwan. However, we should let the world to understand Taiwan is a such beautiful country and should not allow language become a problem to stop them to visit Taiwan.
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Teachers perceptions of personal program plan requirements and school team collaborationDemmans, Tricia Mae 31 March 2010
The purpose of the study was to explore the overall perceptions that resource room teachers had of the required SMART goals, rubric outcome sampling, and the collaborative effort of Personal Program Planning team. This study included a descriptive, embedded single-case study having three sub-units. Each subunit consisted of one resource room teacher who was teaching in a central Saskatchewan urban school division at the elementary level. Each resource room teacher was asked to select one student with a cognitive, behavioural, or multiple disability and a previous PPP document written for him or her (i.e., this is not the students first year of meeting the criteria for Intensive Supports) by that particular resource room teacher. Each resource room teacher participated in three separate focus open-ended interviews designed to explore their perceptions of SMART goals, rubric outcome sampling, and the collaborative nature of the PPP process.<p>
Pattern-matching and exploration building were the two analytic techniques used in this study. Numerous themes were identified in the data. The themes present in data collected from at least two of the participants included: the need to be flexible with parents; resource room teachers have large workloads; concern over EAs not being able to attend PPP meetings; the need for rubrics to be discussed within the context of a PPP meeting; the effect of having different knowledge bases and levels of expertise represented in a PPP team; the use of visual aides during the PPP meeting; and working with the dual role of resource room teacher and vice principal.
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Soul-idarity Tree: Business Plan and Market AnalysisGorshteyn, Grigoriy 01 January 2012 (has links)
This thesis details the business plan and market analysis for Soul-idarity Tree, a not-for-profit organization. Soul-idarity Tree’s mission is to encourage spiritual growth, mental health, and personal development by opening Soul-idarity Branches across college and university campuses across the United States.
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Designing the construction site - A study of the construction site layout plan with focus on positioning and synergy / Utformning av byggarbetsplatsen - En studie av APD-planen med fokus på placering och samverkanPersson, Anton, Thunholm, Anton January 2013 (has links)
Svenska städer har det senaste århundradet växt sig täta vilket medfört utmaningar både konstruktions-, planerings- och logistikmässigt. Slöseri på byggarbetsplatser är väsentligt högre än på andra arbetsplatser och undersökningen Slöseri i byggprojekt visar att det uppgår i så mycket som 30-35% av projektets produktionskostnad. Produktionsprocessen är det som tillför värde till objektet och enligt rapporten Planering i svensk byggproduktion påverkas produktionen till stor del av planering och styrning. Med hjälp av en arbetsplatsdispositionsplan (APD-plan) och ett genomtänkt system för leveranser och godsmottagning kan detta behjälpas. Syftet med denna rapport var att identifiera styrande faktorer som påverkar upprättandet av APD-planer. Detta mynnade ut i ett antal råd som ska vara till hjälp och bidra till ett kostnadseffektivt och produktivt utförande. Arbetet inleddes med litteraturstudie som följdes av intervjuundersökning. Målgruppen för intervjuerna var en konsult inom bygglogistik och yrkeserfarna från byggbranschen. En fallstudie genomfördes för att undersöka data från teori och intervjuer. Att ha en bra APD-plan genererar en rad fördelar. Den främsta av dessa är att den säkerställer att flödet på arbetsplatsen fungerar på ett tillfredställande sätt. Undersökningen visar att byggbranschens aktörer är medvetna om APD-planens roll i byggprocessen men har olika uppfattning om dess betydelse, hur den bör användas samt hur och när den tas fram. Genom att i ett tidigt skede analysera samverkan mellan arbetsplatsinrättningar med avseende på både generaliserbara och projektspecifika faktorer kan en väl fungerande arbetsplats etableras.
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Un museo internacional de publicidad: otra forma de explicar la comunicación publicitariaBalado Albiol, M. Consuelo 01 June 2012 (has links)
Teniendo como objeto de estudio la museología y la publicidad, esta tesis doctoral investiga la necesidad de crear un museo internacional de publicidad. Los cambios acaecidos tanto en la concepción de los museos a partir de los años 70, como en la comunicación publicitaria en las últimas décadas, hacen cuestionarse la pertinencia de crear un museo internacional de publicidad que sea a la vez un centro de investigación de la disciplina.
Así, partiendo del análisis de la trascendencia que ha tenido la publicidad para la economía de mercado y la sociedad por una parte y de cómo las nuevas tecnologías de la información y comunicación han incidido en la forma de concebir la comunicación por otra, se establecen las líneas museológicas en las que debería centrarse este museo. La investigación se apoya además en 25 entrevistas en profundidad realizadas a expertos relacionados con la publicidad y en el análisis pormenorizado de los proyectos museísticos, tanto físicos como virtuales, que abordan la materia publicitaria en la actualidad.
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Estimation bayésienne empirique pour les plans d'expérience non équilibrésEl-Habti, Ahmed 06 1900 (has links) (PDF)
Dans notre travail de mémoire, nous présentons l'approche bayésienne empirique dans l'inférence statistique. Les premiers articles dans ce domaine ont été publiés par Rabbins (1951, 1955, 1980). Robbins a utilisé une méthode non paramétrique (Maritz et Lwin (1989)) pour estimer la densité marginale. Plus tard, Morris (1983) a introduit l'approche paramétrique bayésienne empirique (voir aussi Efron et Morris (1973) (a), Casella (1985)). Nous décrivons les deux approches pour l'estimation de la moyenne de la loi gaussienne, de la loi de Poisson et de la loi exponentielle. Pour le cas gaussien, nous adaptons une méthodologie proposée par Angers (1992) pour l'estimation bayésienne hiérarchique à l'estimation bayésienne empirique dans le but d'obtenir des estimations plus robustes. Nous nous intéressons à l'estimation de la moyenne gaussienne et de la moyenne de la loi de Poisson quand les tailles des groupes sont inégales. Pour le cas gaussien, nous utilisons un estimateur du type James-Stein d'après Berger et Bock (1976) pour incorporer les tailles inégales. Dans le cas de la loi de Poisson, nous utilisons une méthode proposée par Maritz et Lwin (1989). Nous étudions également les estimateurs bayésiens empiriques pour estimer une moyenne exponentielle. Pour ce cas, nous avons introduit un nouvel estimateur bayésien empirique qui semble prometteur. Dans le cas gaussien, nous illustrons les approches en utilisant des banques de données pertinentes. Dans les autres cas, nous effectuons les études de simulation.
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MOTS-CLÉS DE L’AUTEUR : Analyse bayésienne, bayésien empirique, estimateur de stein, estimateur minimax, plans d'expérience non équilibrés.
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