「按摩」作為多數視障者唯一的就業途徑，乃是存在多時的臺灣特殊現象。此現象與國家政策息息相關，因為視障者作為資本主義市場中的競爭劣勢群體，若欲與一般人擁有相同的就業機會，必須透過國家積極介入市場並提供視障者適當的協助，其工作權與生存權才得以獲得保障。本研究以歷史分析方法，對於視障者就業受限於按摩業的現象，以及視障按摩業的發展，進行結構及歷史性的了解，並檢視國家所扮演的角色。此外，藉由深度訪談了解視障者在面臨結構限制時，如何看待客觀結構環境、如何因應以及如何詮釋其行動。 　　本研究關切的是視障者的職業困境本質，在第一層涵意上，指涉單一化的就業機會，而第二層涵意則指涉這個唯一的職業─按摩，在面臨資金、資訊及視力各方面均居優勢的明眼人非法按摩競爭之下，視障者的生存空間不斷受到擠壓與威脅的困境。 　　本研究的主要發現如下： 　　一、國家政策的介入將按摩列為視障者的保留性職業，但是卻也造成視障按摩的去醫療化，阻礙了視障按摩的專業提昇，迫使視障按摩師與優勢的明眼非法按摩進行不平等的競爭，視障按摩師的生存空間乃受到擠壓、工作條件受到劣化。民國七○年代視障按摩師的反制行動奪取了對於工作情境的掌控權，但缺乏國家的積極協助，視障按摩業仍難抵明眼優勢團體的威脅。 　　二、視障者並非只能(able)做按摩， 而是這個環境將其推向一個單一的就業機會，結構環境的限制來自於國家在就業政策中長期忽略殘障者，以及視障者隔離的社會化歷程，而國家及社會大眾對於視障者能力的錯誤預設更是阻礙視障者就業的重要因素。在教育機會的限制、考試權的受到剝奪、公共空間的充滿障礙等等限制下，視障者缺乏多元的生存及發展空間。 　　本研究依上述發現提出對政策與民間福利機構的建議， 視障者的差異困境及需求並加以討論。

國立臺灣圖書館於2012年12月啟用「視障電子資源整合查詢系統」，為視障資源整合開啟合作的開端，為瞭解臺灣地區提供視障資源服務的公共圖書館、大學圖書館及私立視障機構間之資源分享意向，本研究採取質性研究方法，以立意選擇視障資源服務較具規模者，共12個單位，以訪談方式進行研究調查。最後提出4個面向的研究建議，作為相關機構訂定計畫及服務之參考。 研究結果分為三個面向分述如下： 一、我國視障資源書目採集中式聯合目錄方式提供 (一)視障電子資源整合查詢系統：對機構而言，可避免重覆購買及重覆 製作，但需考量製作書籍所產生的時間差問題。對讀者來說，增加 了搜尋館藏的途徑，但是在介面上需要更加親和。 (二)視障機構參與視障資源館藏書目共享的意向與困難 1.訪談的12所機構均表示願意參與書目共享和合作：認為書目共享已可 滿足視障者找尋資料的需求，以及各館都有共識不重覆製作及錄製書 籍。 2.整合所遭遇的困難，是技術層面、心理層面及對整合所抱持的期待的 問題。 (1)書目的提供能以API方式介接，而API的經費能獲得補助。 (2)資源少的館希望盡快成立合作組織增加服務資源。 (3)館藏多的單位要求績效與回饋。 二、資源共享與館際互借 (一)電子全文難以共享，需要單一認證機制；實體書借用以瞽者文件方 式進行較有效率。 (二)訂定合作組織的目標、意義、角色與功能。 三、視障資源合作共享模式的建立：書目資源採用集中式，服務採用分 散式，專責圖書館需建立輔導機制 (一)書目資源採用集中式，服務採用分散式較為可行。 (二)視障資源的製作與錄製有其專業性，盲用電腦的不斷發展，二者都 需要專責圖書館的輔導與支援。 / National Taiwan Library launched Visual Impairment Information System in December 2012 which started the integration of visual impairment resources. To realize the intension of resources sharing in the public libraries, university libraries and private organizations which have alternative formats materials available in Taiwan. The study adopt qualitative interview research method, and choose 12 units which provide services to visually impaired people with quite scale. The study gets results in three aspects: I. Bibliographies of visually impaired materials are offered by centralized union catalog. 1.Visual Impairment Information System: First, it can be not to buy and produce materials in duplicate with respect to organizations. But timing of producing alternative materials is still need to be considered. Second, there is another way to find materials, but the interface of the system should be more friendly with respect to readers. 2.The intensions and difficulties of sharing and cooperation of visually impaired organizations. (1)12 units have the same responses of willing to participate in the cooperation: The need can be satisfied with bibliographical sharing when visually impaired people find materials. Every organization has the same opinion not to produce and to record books in duplicate. (2)There are three aspects of difficulties of sharing and cooperation: systematic, mental and expectant difficulties. 1)Bibliographies can be connected and accessed by API program, and the library designate provides the cost of API program. 2)The organization with less resources hope to cooperate as soon as possible to increase resources for available. 3)The organization with rich resources demand for performance, achievement and feedback. II. Resources sharing and interlibrary loan 1.Electronic full-text materials are hard to share, and access the materials with single authentication. 2.Providing home delivery service of print materials in alternative formats and audio books will have been more efficient. 3.Formulate the goals, meanings, roles and functions of cooperated organizations. III. The model of sharing and cooperation in visually impaired resources 1.Centralized union catalog and distributed services are recommended. 2.Producing materials in alternative formats is professional. Blind-used computers are developing continuously. Library designate should give advice, assistance and supports.

本論文所使用之研究方法為質化訪談和實況觀察。從而分析公共圖書 館面對弱勢族群之角色定位和策略以及舉辦讀書會需求。 圖書館也可以證明自身的價值，幫助弱勢族群充分使用資源提升 閱讀風氣。以下為本研究目的 : 1.瞭解視障者參與讀書會的動機。 2.瞭解視覺障礙者進行讀書會的方式。 3.瞭解圖書館協助視障者經營讀會的規劃與瓶頸，提升對於相 關弱勢族群的服務。 / The research methods used in this paper are qualitative interviews and observational Method. It analyzed the role and strategies of public library in the face of the underprivileged groups as well as the needs of disadvantaged groups organized the book club. The library can also prove its value. Helping the disadvantaged groups make full use of the library, which provide a friendly, and safe reading atmosphere. The following is the purpose of this study: 1. To understand the reading motivations of visually impaired. 2. To understand the reading patterns of visually impaired. 3. Understanding the library's business planning and bottlenecks in helping the visually impaired, and also, to enhance the library for the visually impaired related vulnerable groups of services.

手機的導航功能是一般人習以為常的生活工具，到陌生地點的路線規劃變成越來越簡單的事，不過目前多數的服務都以地圖方式呈現，資訊陳列和互動設計皆十分視覺導向，造成以聽覺操作手機的視障者覺得難以上手且不友善。統計發現，台灣國內的視障者幾乎天天都有外出需求，卻沒有一款針對他們所設計的導航服務，導致需要外出與獨立行動的視障族群必須透過更繁瑣的準備過程才得以安心的出門。再者，搭配現有導航服務的GPS定位並不夠準確，無法提供視障者所需的近身資訊，東南西北方位與百餘單位的公尺數對明眼人來說都可能是一項挑戰，視障者更是難以消化。因此，本研究透過情境訪查、隨身觀察與專家訪談等質化研究方式，深入探索視障者需求，並了解他們與一般人於行動上的異同。藉由新興的iBeacon微定位技術提供非視覺化的線索，將曲折的旅程分割成一段一段的路線，並在設計過程中融入視障者定向訓練的所知所學，讓他們能以原有技能在街道上安心行走，提升獨立出門的安全性。 / Using mobile apps to help route finding is very common for most of us. However, the visually impaired smartphone user does not benefit from this technology. A tremendous demand for independence and mobility remains unsolved. Unlike us, the visually impaired use their smartphone by auditory sense. But those apps with touch screen are not specially designed for their usage pattern. According to our preliminary study, current navigation service always comes with bad information display and unfriendly interaction design. All of these lead to a very frustrating navigation experience. Through the qualitative research methods like contextual inquiry, shadowing, and expert interview, we’d like to explore how different they are from us on the matter of traveling, and reveal the real need of the visually impaired for mobile navigation. Based on our research finding, we want to propose a navigation app specially made for the visually impaired smartphone user. In addition to GPS base service, we provide hyper-local, meaningful multi-sensory notifications to our user through micro location technology of iBeacon. And we integrate the knowledge they learned from Orientation and Mobility training in the navigation process to create a better walking experience and encourage them to live with independency. The app itself is not only a way finding tool but also an information and experience sharing platform for the visually impaired community. Combining the power of design and technology, we can enhance their cognition to the living environment, and improved the independence & mobility for our users as well. In the end, the visual impaired users will be motivated to explore the world on their own and enjoy the colorful world.

網路是現代人「與外界接觸」不可或缺的重要工具，但在這個明眼人居多且多數人皆透過視覺學習與理解事物的世界，許多網站或系統之設計完全未考慮視障者能否使用，當網路對人們的重要性高到不可忽視的地步，甚至網路近用開始牽涉基本權行使和生存資源與機會的分配時，若明眼人皆得以合法近用網路，則基於平等與禁止歧視原則，視障者理應得到相同對待，網站或系統經營者應使其設計滿足「網路無障礙」之要求。而滿足「網路無障礙」之要求需要成本，僅係「鼓勵」難使所有公司、業者皆將「身障數位權利」放在心上並身體力行「網路無障礙」，因此，合理而適當之法律強制規定乃為必需。然而，我國目前雖設有無障礙網站之認證制度，相關法制規範卻未完善，進而導致認證制度之推廣狀況不佳。 目前國內外有關「網路無障礙」之法制相關研究並不多，且也少有回應現代網路實際發展狀況，或從視障者需求出發而為討論，因此本研究希望透過「視障者接觸外界之行為分析」與「網路發展歷程」，構築一個完整的「網路無障礙法制」之討論框架，本研究將視障者網路近用不能之權益侵害歸納為「侵害視障者平等接觸資訊之權利」、「侵害視障者平等接觸著作之權利」與「侵害視障者平等進出或使用（虛擬）空間與設施之權利」。第三章討論視障者「接觸資訊」之權利，雖然現今網路的功能五花八門，但「接觸資訊」仍為其中重要之一環，且許多網路無障礙相關的重要法規皆係以保障「接觸資訊」之權利為基礎，例如：美國二十一世紀通訊與視訊接取無障礙法，此外，著作也是資訊的一種，不同的是著作受到著作權法保護，因此本章也介紹國內外保障視障者接觸著作（尤其數位著作）之法理與法規；第四章則討論視障者「使用網路空間與設施」之權利，這樣的切入點和前兩者不同處在於，其並非以「功能性」之方式針對特定項目而為保障，而是以更加宏觀的角度看待網路，將網路視為能自由進出的「空間」或能使人們達成特定目的的「設施」，目前以這樣觀點而為網路無障礙保障之法規，僅美國身心障礙人士法。 本研究認為，任由視障者因其障礙而成為網路科技發展下的邊緣人，違背近代以「社會模式的障礙」而非「身體能力主義」看待身障者之原則，為促進弱勢族群―特別是視障者近用網路之權益，必須開始重視「網路無障礙」之議題，因此方提出「視障者網路無障礙法制之研究」，也期待本論文之研究，能為此一議題帶來不同思考角度。 / The Internet is an indispensable tool to engage with the outside world. However, there are many websites or systems inaccessible to the visually impaired people due to the design negligence. It may because many engineers only consider the convenience of normal people when designing websites or systems. But when the importance of the Internet is getting higher, even associating with the basic human rights and resource allocation, the Internet users with visual impairments should be treated like the normal people due to the principle of equality and prohibition of discrimination. It means that the websites or systems operators should meet the “Web Accessibility” requirements. Of course, the cost is required, and it can be expected that only “encouragement” is not enough to let people always put “Digital Disability Rights” in mind. Therefore, an appropriate legal mandatory is necessary. In our country, there is a Web Accessibility certification standard while lacking of legal coercion and which leads to poor promotion of the certification standard. There are only a few research focusing on the legal regime of Web Accessibility while usually did not respond to the actual development of modern Internet technology. So we want to build a complete discussion framework for legal regime of Web Accessibility via the analysis of the behaviors of the visually impaired people and the development of the Internet. We classify the right infringements of the web inaccessible to the visually impaired people into the infringements of the rights to equal access to information, copyright works, and cyberspaces/facilities on the Internet. In the chapter 3, we discuss the visually impaired people’ right to access the information. Although the use of Internet is very wide, access the information still play an important role when we talk about Internet nowadays. And we also introduce some laws that protect the right of visually impaired people access the copyright works. In the chapter 4, we discuss the visually impaired people’ right to get into the cyberspaces and to use the facilities on the web. In this chapter, we take a more macro view of the Internet rather than focusing on one or two often used functions. Now the points of Ablebodyism are replaced by the principle of Social Model of Disability and we should not let the visually impaired people become outcast of the technology world. So we propose this research. And hope this research will contribute to enhancing the rights of visually impaired people.