Usability of E-government Taipei City Web Accessibility for the Visually Impaired Persons (Blind) By Yi Yee Goh This is an empirical research on e-government web accessibility exclusively for visual impaired persons, in particular for blind people in Taipei, Taiwan. Universal access is an important telecommunication concept in the information age, aiming to eliminate the digital divide. Persons with disabilities are one of the most disadvantaged groups that suffer from the digital divide. Web accessibility for this group therefore is important in the discussion of universal access. Although there has been a growing concern in related studies in the fields of web technologies, policies and end users, still, the difficulties for disabled persons, especially for visually impaired persons, remains. Narrowing down the focus to the usability of web content, with the evaluation tools of the International Web Accessibility guidelines on Web design, this paper suggests what the web designers of e-government city websites, should attend to when designing Web pages which in turn could be presented as a model for the other websites. The purpose of the present study is to determine the implementation of the guidelines to web content and what criteria might be missing from the international guidelines when websites are designed for Taiwanese Internet users. Keywords: Web accessibility

本研究的主要目的在了解桃園縣國民中學學校人員對無障礙校園環境的認知，並探討桃園縣國民中學無障礙校園設施的運用、設計與問題，並提出具體的改善建議，做為行政主管機關及學校的參考。 為達上述目的，本研究採文獻探討、問卷調查及實地觀察訪談等三種研究方法。首先透過文獻分析，探討無障礙環境的基本理念與法令、規章的發展狀況，及桃園縣無障礙環境的執行過程；其次，以文獻探討的結果，編製「桃園縣國民中學無障礙校園環境調查問卷」，進行問卷調查研究，並輔以實地觀察訪談，以了解學校人員對無障礙環境的認知，及桃園縣國民中學無障礙校園設施的運用、設計與問題。 本研究的調查對象為桃園縣公立國民中學校長、總務主任、組長、未兼任行政職務之教師、家長會長（或代表）共55校，發出問卷275份，總計收回51所學校247份問卷，回收率89.9％，有效問卷242份，並以SPSS 10.0 For Windows軟體進行問卷之統計分析；實地觀察訪的對象，依學校規模分大、中、小型（48班以上為大校、47班至30班為中校、29班以下為小校）三組。每組再依建校歷史，以民國79年「殘障福利法」修正公佈為準，分新舊兩組，各抽取一所學校，以該校總務主任為訪談之對象，並以該校為實地觀察之地點，共6人。 根據文獻探討、問卷調查及實地觀察訪談的結果，獲得以下結論： 一、 桃園縣國民中學的學校人員重視無障礙校園環境，且以校長與女性學校人員最重視。 二、 桃園縣國民中學無障礙的使用與維護情形普遍良好。 三、 桃園縣國民中學規劃最好無障礙校園設施是「坡道及扶手」、「廁所、盥洗室」「升降梯（電梯）」。 四、 桃園縣國民中學最難規劃無障礙校園設施是「坡道及扶手」、「觀眾席（如視聽教室、活動中心、演藝廳）」「升降梯（電梯）」。 五、 桃園縣國民中學無障礙設施規劃設計上比較困難的因素有「受限於學校原有建築或空間，致不易改善」、「受限於經費，致無法整體規劃」及「缺乏專精無障礙環境規劃的建築師的協助」。 根據研究發現與結論，提出建議如下： 一、桃園縣國民中學無障礙校園環境應「整體規劃、分期完工」，且將具有無障礙環境知能專家學者或建築師納入學校營繕小組之內；辦理親師生校園無障礙環境多元活動，增進親師生對無障礙環境的認知。 二、桃園縣教育處應調查分項建置縣內各級學校無障礙設施基本資料一覽表，掌握每校無障礙設施的狀況；校園無障礙設施經費補助以新建或修繕「觀眾席（如視聽教室、活動中心、演藝廳）」、「升降梯（電梯）」等項為優先，「室外引導通路」次之；定期作學校無障礙設施訪視，並建立執行無障礙環境的績效評量制度。 三、未來研究建議如：藉由行動不便者實地使用，訪查校園無障礙設施使用時不足，才能更精準指出尚需改善的無障礙設施的項目；引進「通路」的概念，研究每校無障礙設施最少且最適合「無障礙通路」。 關鍵詞：國民中學；無障礙；無障礙校園環境 / The main purpose of this study was to provide an insight into the understanding of staffs in school of the barrier-free school environment and to investigate the implementation﹐design and problems related to the barrier-free campus facilities in junior high schools of Taoyuan County﹒ In addition﹐the researcher propose an applicable suggestions for the reference of both the authorities and schools. To achieve the above mentioned objectives﹐the researcher adopted the methods of literature analysis﹐questionnaires and field surveys in this study﹒First of all﹐through the methods of literature analysis﹐ the researcher explored the basic ideals﹐the development of rules and regulations and the process of implementation of the barrier-free school environment in Taoyuan County ﹒Secondly﹐based on the results from the literature analysis﹐the researcher designed a “Questionnaire on the Barrier-Free school Environment in Junior High Schools of Taoyuan County”conducted questionnaire surveys and field surveys to get an insight into the understanding of staffs in schools of the barrier- free school environment and the implementation,structure and problems related to the barrier-free campus facilities﹒ The research subjects of this study were principals,directors of general affairs,group leader,teachers﹐and president（or representatives）of parent committee in junior high school 0f Taoyuan County﹒the researcher sent out 275 questionnaires to 55 schools﹒A total of 247 questionnaires from 51 schools were retrieved﹒The response rate was 89.9％﹒SPSS 10.0 For Windows was employed to analyzed the 242 effective questionnaires；the subjects of field surveys were classified into three groups according to the size of school（schools of 48 classes or more are large schools﹐schools of 30-47 classes are medium schools﹐and schools of 29 classes or less are small schools ）﹒in each group ﹐1990﹐the year in which the Welfare Law for the Handicapped and Disabled was revised﹐was set as the point of demarcation to divide these schools into subgroups；old schools and new schools﹒The researcher chose one school from each subgroup and interviewed the directors of general affairs from the chosen schools which were the sites for field surveys﹒A total of 6 people were interviewed for this study﹒ Based on literature analysis﹐ questionnaires and field surveys﹐the researcher reached the following conclusions: 1,The staffs of Junior high schools of Taoyuan County pay attention to the barrier- free school environment,especially principals and feaml staffs in schools pay more attention to the barrier- free school environment﹒ 2,The way in which barrier-free campus facilities are used is satisfactory；the maintenance of barrier-free campus facilitiesis too﹒ 3, The best planned barrier-free campus facilities are“ ramps and handrails”“bathrooms and lavatories”and “hoists（elevators）”﹒ 4,The greatest difficulty in planning barrier-free campus facilities is in “ramps and handrails” “audience（such as those in audio-visual classrooms﹐auditoriums and performance halls）”“hoists（elevators）”﹒ 5,Junior high school of Taoyuan County barrier-free campus facility plan design the quite difficult factor has “limited to the school original construction or the space, sends is not easy to improve”,“is restricted in the funds, sends is unable “architect's assistance which the corporate planning” and is“expert in the barrier-free school environmental project deficient”. Based on these findings﹐the researcher proposed the following suggestions：: 1,The barrier-free school environment in Junior high school of Taoyuan County should be“entire planning, finish by stage”,and“have the the experts or the architects excel in designing the barrier-free school environment in the group﹐By handling the diversified barrier-free school environmental activties”；promoting the teachers and students to the barrier-free school environment cognition by barrier-free school environment multi-dimensional activity﹒ 2,the Education Department of Taoyuan County Government should respectively set up the basic document data sheet of all levels of school barrier-free campus facility in Taoyuan County and grasps each school barrier-free campus facility conditions﹐What`s more﹐“audience（such as those in audio-visual classrooms﹐auditoriums and performance halls）” hoists（elevators）”should be gave priorities to put to use the barrier-free campus facility and next is “outdoor guidance circuit”；And it is necessity to surveys school barrier-free campus facility regularly and establish the barrier-free school environment achievements to comment the quantity system﹒ 3,the following for further studies：Facilities used on the spot by those who move with difficulty can point which barrier-free campus facilities need improvement more accurately when surveys the facilities ；introducing the concept of “route”can study the barrier-free campus facility of each school；the suggestion for example: Uses on the spot because of moving about with difficulty, inquires the barrier-free campus be least and most suitable“barrier-free route”﹒ Key word：junior high school；barrier-free；barrier-free school environment

本研究的主要目的在瞭解學校人員對無障礙校園環境的認知，並探討臺北市國民中學無障礙校園設施的運用、設計與問題，同時研擬具體可行之「臺北市國民中學無障礙校園環境檢核表」，作為行政機關及學校的參考。 為達上述目的，本研究採文獻探討、問卷調查、專家座談及實地觀察訪談等四種研究方法。首先透過文獻分析，探討無障礙環境的基本理念與法令、規章的發展概況，及臺北市無障礙校園環境的執行過程；其次，以文獻探討的結果及專家座談的建議，研擬具體可行的「臺北市國民中學無障礙校園環境檢核表」及編製「臺北市國民中學無障礙校園環境調查問卷」，進行問卷調查研究，並輔以實地觀察訪談，以瞭解學校人員對無障礙環境的認知，及臺北市國民中學無障礙校園設施的運用、設計與問題。 本研究的調查對象為臺北市國民中學之校長、總務主任、特教組長、教師及家長會長（或代表），共57所學校，計發出問卷285份，總計收回53所學校260份問卷，回收率為91.2﹪，實得有效問卷260份，並以SPSS 10.0 For Windows軟體進行問卷資料之統計分析；實地觀察訪談對象，依學校規模分大、中、小型（60班以上為大校、59班至35班為中校、34班以下為小校）三組，每組再依建校歷史，以民國79年「殘障福利法」修正公布為準，分新、舊兩組，各抽取一所學校，以該校總務主任為訪談之對象，該校為實地觀察之地點，共6人。 根據文獻探討、問卷調查、專家座談及實地觀察訪談的結果，獲得以下結論： 一、臺北市國民中學認為無障礙校園環境很重要，認知狀況普遍良好，其中以特教組長對無障礙校園環境的認知狀況最好。 二、臺北市國民中學無障礙設施的使用情形尚可，維護情形良好。 三、臺北市國民中學規畫最好的無障礙設施是「坡道及扶手」、「廁所、盥洗室」、「昇降機（電梯）」，最難規劃的無障礙設施是「昇降機（電梯）」、「觀眾席（如視聽教室、禮堂、演藝廳等）」等，尚須改善的無障礙設施有「觀眾席（如視聽教室、禮堂、演藝廳等）」、「昇降機（電梯）」、「避難層出入口」。 四、臺北市國民中學無障礙設施規劃設計上比較困難的因素是原有建築或空間及經費的受限，故臺北市政府教育局應提供協助以建構完善的無障礙校園環境，其中檢核表對臺北市國民中學無障礙校園環境的推動深具價值。 根據研究發現與結論，提出建議如下： 一、臺北市國民中學的無障礙校園環境應整體性規劃，其中特教組長應積極扮演協同的角色，並為師生辦理無障礙校園環境體認等多元活動。 二、臺北市政府教育局應利用儲訓或相關研習加強學校主管的無障礙校園環境理念與實務，對經費補助的方式則應先檢核評估學校整體無障礙環境並以整體規畫、專案補助為主，其中「觀眾席」、「升降機」、「避難層出入口」等設施的新建或修繕補助應列為第一優先，並應提供無障礙校園環境相關諮詢管道與一份完善的無障礙校園環境檢核表以供協助，同時建立各校無障礙設施之基本資料與執行績效評量制度，並對總務人員任期的人事法令予以鬆綁以為配套。 三、其他建議如：各大學院校相關系所應開設無障礙校園環境的相關課程；我國建築技術規則等相關法規應儘速修正並儘速建立人體工學資料。 / The main purpose of this study was to provide an insight into the understanding of staffs in schools of the barrier-free campus environment and to investigate the implementation, design and problems related to the barrier-free campus facilities in junior high schools in Taipei City. In addition, the researcher proposed an applicable “Checklist for the Barrier-Free Campus Environment in Junior High Schools in Taipei City” for the reference of both the authorities and schools. To achieve the above-mentioned objectives, the researcher adopted the methods of literature analysis, questionnaires, seminars and field surveys in this study. First of all, through analysis, the researcher explored the basic ideals, the development of rules and regulations and the process of implementation of the barrier-free campus in Taipei City. Secondly, based on the results from the literature analysis and the suggestions from experts in various seminars, the researcher proposed an applicable “Checklist for the Barrier-Free Campus Environment in Junior High Schools in Taipei City,” designed a “Questionnaire on the Barrier-Free Campus Environment in Junior High Schools in Taipei City,” conducted questionnaire surveys and field surveys to get an insight into the understanding of staffs in schools of the barrier-free campus environment and the implementation, structure and problems related to the barrier-free campus facilities. The research subjects of this study were principals, directors of general affairs, chiefs of special education, teachers, and presidents (or representatives) of parent committee in junior high schools in Taipei. The researcher sent out 285 questionnaires to 57 schools. A total of 260 questionnaires from 53 schools were retrieved. The response rate was 91.2%. SPSS 10.0 For Windows was employed to analyze the 260 effective questionnaires; the subjects of field surveys were classified into three groups according to the size of school (schools of 60 classes or more are large schools, 35-59 medium schools, and 60 schools or less small schools). In each group, 1990, the year in which the Welfare Law for the Handicapped and Disabled was revised, was set as the point of demarcation to divide these schools into two subgroups: old schools and new schools. The researcher chose one school from each subgroup and interviewed the director of general affairs from the chosen schools which were the sites for field surveys. A total of 6 people were interviewed for this study. Based on literature analysis, questionnaires, seminars and field surveys, the researchers reached the following conclusions: A. Junior high schools in Taipei City consider the barrier-free campus environment important. In general, staff at school have good understanding of the barrier-free campus environment, especially chiefs of special education. B. The way in which barrier-free facilities are used is acceptable; the maintenance of barrier-free facilities is satisfactory. C. The best planned barrier-free facilities are “ramps and handrails,” “bathrooms and lavatories” and “hoists (elevators).” The greatest difficulty in planning barrier-free facilities is in “hoists (elevators),” “audience seats (such as those in audio-visual classrooms, auditoriums and performance halls).” Barrier-free facilities which require improvements are “audience seats (such as those in audio-visual classrooms, auditoriums and performance halls),” “hoists (elevators)” and “entrances and exits to refuge floors.” D. The difficult part in structuring barrier-free facilities lies in the limitations of original architecture, space and budget. Therefore, Taipei City’s Department of Education should provide assistance to build up a complete barrier-free campus environment in junior high schools in Taipei City. The checklists are valuable to the promotion of the barrier-free campus environment in junior high schools in Taipei City. Based on these findings, the researcher proposed the following suggestions: A. The barrier-free campus environment in junior high schools in Taipei City should be planned as a whole. Chiefs of special education should play roles of active coordinators, and hold various activities to help teachers and students understand the barrier-free campus environment. B. Taipei City’s Department of Education should make use of various training programs and seminars to enhance the understanding and performances of directors at school. The whole barrier-free campus environment in each school should be evaluated before issuing subsidy. Subsidy should be planned as a whole and issued on a case-by-case basis. Moreover, the installment and repair of “audience seats,” “hoists” and “entrances and exits to refuge floors” should make the top priority on the list of special funds. A complete checklist for the barrier-free campus environment should be provided as support. At the same time, basic data of all the junior high schools in Taipei City and the performance evaluation system in each school should be established. Lastly, terms of staff in general affairs should be more flexible as a supplementary measure. C. Other Suggestions: related departments in every college should provide courses about the barrier-free campus environment; building Code and Regulations in Taiwan should be revised as soon as possible; Ergonomics data should be updated and established as soon as possible.

受近年來國際趨勢影響，為達到充分參與及平等之目標，我國改善身心障礙者弱勢問題方式從福利救濟逐漸轉為權利促進，其中以與生存相關工作權保障最為重要。從社會模式觀點分析，環境因素為影響身心障礙者社會參與之關鍵。本研究先探討國際上如何透過法律制度消除或減少環境障礙以促進身心障礙者就業，再檢視我國相關法規政策及其落實狀況，最後提出建議以期對將來制度發展有所貢獻。 本研究透過文獻分析與比較研究國際組織、美國、日本與我國身心障礙者現況、就業問題及就業制度，主要發現如下： 1、我國身心障礙者盛行率較國際及美國低。比較發現有定義上差異，因此可能有人數上低估之情形。 2、我國《身心障礙者權益保障法》中引入ICF概念修改身心障礙鑑定規範。然倉促勉強施行下產生許多問題，甚至是最重要之活動參與及環境因素尚未實際作為判定標準。 3、我國政府提供多元化職業重建服務，依照身心障礙者工作能力進行就業安置。然由於資訊推廣度不佳、職業類別選擇有限且以產能來判定安置模式，故易由於工作適性問題影響身心障礙者就業穩定。 4、定額進用與職業保留制度長期效果有限。目前國際發展趨勢為消除就業歧視以保障身心障礙者就業機會，我國雖已發展無障礙環境政策，並鼓勵雇主申請職務再設計以促進身心障礙者就業，然無實際成效不彰。 根據上述結果提出以下建議： 1、完善身心障礙鑑定制度，使活動參與及環境因素評估發揮實際效用。 2、落實無障礙環境政策，進而提昇為友善環境層次，擴大受惠對象。 3、積極推動平等措施，建立身心障礙者禁止就業歧視制度，提供基本經濟安全保障。 4、促進身心障礙者主動參與，表達並捍衛自我權利，進一步影響環境，協助發展一個平等尊重之社會。

手機的導航功能是一般人習以為常的生活工具，到陌生地點的路線規劃變成越來越簡單的事，不過目前多數的服務都以地圖方式呈現，資訊陳列和互動設計皆十分視覺導向，造成以聽覺操作手機的視障者覺得難以上手且不友善。統計發現，台灣國內的視障者幾乎天天都有外出需求，卻沒有一款針對他們所設計的導航服務，導致需要外出與獨立行動的視障族群必須透過更繁瑣的準備過程才得以安心的出門。再者，搭配現有導航服務的GPS定位並不夠準確，無法提供視障者所需的近身資訊，東南西北方位與百餘單位的公尺數對明眼人來說都可能是一項挑戰，視障者更是難以消化。因此，本研究透過情境訪查、隨身觀察與專家訪談等質化研究方式，深入探索視障者需求，並了解他們與一般人於行動上的異同。藉由新興的iBeacon微定位技術提供非視覺化的線索，將曲折的旅程分割成一段一段的路線，並在設計過程中融入視障者定向訓練的所知所學，讓他們能以原有技能在街道上安心行走，提升獨立出門的安全性。 / Using mobile apps to help route finding is very common for most of us. However, the visually impaired smartphone user does not benefit from this technology. A tremendous demand for independence and mobility remains unsolved. Unlike us, the visually impaired use their smartphone by auditory sense. But those apps with touch screen are not specially designed for their usage pattern. According to our preliminary study, current navigation service always comes with bad information display and unfriendly interaction design. All of these lead to a very frustrating navigation experience. Through the qualitative research methods like contextual inquiry, shadowing, and expert interview, we’d like to explore how different they are from us on the matter of traveling, and reveal the real need of the visually impaired for mobile navigation. Based on our research finding, we want to propose a navigation app specially made for the visually impaired smartphone user. In addition to GPS base service, we provide hyper-local, meaningful multi-sensory notifications to our user through micro location technology of iBeacon. And we integrate the knowledge they learned from Orientation and Mobility training in the navigation process to create a better walking experience and encourage them to live with independency. The app itself is not only a way finding tool but also an information and experience sharing platform for the visually impaired community. Combining the power of design and technology, we can enhance their cognition to the living environment, and improved the independence & mobility for our users as well. In the end, the visual impaired users will be motivated to explore the world on their own and enjoy the colorful world.

隨著身心障礙者資訊素養的提升，「網頁可及性」成為各國發展電子化政府服務必須關注的議題，政府對身心障礙者(Government to the Disabled, G2D)的服務在近年逐漸受到重視。由於不同類型身心障礙者的電子治理需求和網路使用方式互異，行政院研究發展考核委員會參考WCAG 1.0，並參照各國在制訂無障礙網頁相關政策和推廣策略，以及國內近年來在身心障礙者保護政策等相關措施，於2002年6月訂定「無障礙網頁開發規範」，建立具體的無障礙網路推廣目標與策略，並自2003年6月展開「無障礙網路空間服務推廣」。 本研究欲瞭解無障礙網路空間計畫對身心障礙者的使用影響，經由電子化政府評估和網站服務品質評估等文獻檢閱，結合Heeks (2006)電子化政府價值鏈模型與DeLone & McLean (2003)資訊系統成功模型，建構以使用者為中心的無障礙網路空間計畫成效評估因果模型，以行政院研考會2010年委託研究案「電子治理成效指標與評估：G2A與G2D」為次級資料，驗證模型各構面間的因果關係暨群組分析。 研究結果證實本研究之無障礙網路空間計畫成效評估因果模型具相當程度的解釋力，同時根據研究結果提出無障礙網路空間計畫未來發展暨後續研究之建議。整體而言，政府現階段應加強計畫行銷推廣，全面優化網站品質，以提升使用效益與滿意度，循序漸進地引導無障礙網路空間計畫長期影響的正向發展。 / In the development of e-government system, Government to the Disabled (G2D) e-service and the issue of web accessibility have becoming gained much attention in many countries all over the world in recent years. Based on the international Web Content Accessibility Guidelines 1.0 (WCAG 1.0), Research, Development and Evaluation Commission (RDEC) has launched a Web Accessibility Initiative Program to improve the web accessibility for disabled users in Taiwan since 2003. In the study, we propose a demand-side causal model consisting of web quality, program quality, and project impacts based on the e-government value chain model (Heeks, 2006) and the information system success model (DeLone and McLean, 2003). The data analysis is obtained from questionnaire collected in the program “Constructing and Evaluating an Assessment Framework for E-Governance Impacts on Association and Disabled”. Many causal assumptions in the model we propose are verified and some suggestions for the development of Web Accessibility Initiative Program and future research are made. To promote benefit and satisfaction and further enhance public trust as a long term objective, the government should emphasize more on marketing strategy and overall optimization of web quality at this stage.

我國的無障礙環境推動雖已提升至憲法保障層級，惟目前無障礙交通人行環境之營造甚少納入永續經營的概念。依據本文所蒐集國內外的相關文獻中，亦未單以無障礙交通人行環境的角度，來探討是否合乎永續發展的理念。 因此，本文嘗試以經濟合作與發展組織（OECD）於1996年所定義「永續運輸之9項發展原則」，來分析美國、英國、日本之無障礙交通人行環境推動是否符合永續發展理念。再以前揭3個國家之經驗，以及永續運輸之9項發展原則等角度，來研擬我國無障礙交通人行環境營造之相關法令修正、政策與相關配套、設計規範等建議。本文即希望透過這種開創性的連結，重新賦予無障礙交通人行環境營造的契機，使之具備永續發展的精神，也希望帶給後續研究者一種新的思考方向。 本文之研究範圍界定為交通人行環境中之人行道部分，但完整之無障礙環境範圍含括生活輔具、建築設備、建築物、交通運具、大眾運輸設施等，所以除了本研究範圍外，其他相關範疇仍需後續研究之努力，使完整的無障礙環境均能具備永續發展的精神。 / Though the implementation of barrier-free environment on Taiwan has been up to and assured by Constitution, the concept of sustainable development still seldom showed in the construction of barrier-free environment for the pedestrians. Moreover, in all domestic and foreign literatures conducted and analyzed in the study, it does not discuss whether the construction is consonant with the concept of sustainable development solely through the viewpoint of pedestrians’ barrier-free transit environment. Therefore, the study adopted the nine principles put forward by the NRTEE concern to explore whether the promotions of a barrier-free environment for the pedestrians by the U.S., U.K., and Japan are consistent with their sustainable development policies. Subsequently, the study tried to give suggestions on pedestrians’ barrier-free environment related laws, regulations, policies, and programs through examining the experience of previous 3 countries as well as the principles of OECD. The study hoped to realize the constructing concept of a barrier-free environment for pedestrians through an innovative link and to make pedestrian transport sustainable. Hopefully the study could lead researchers a new way of thinking. The research scope of the study is limited only in the sidewalks in pedestrian transport. The whole barrier-free environment, however, involves assistance facilities, buildings, construction facilities, vehicles, and public transport. Therefore, more endeavors on in-depth studies in previous related fields should be done to create an integral barrier-free environment with sustainable development spirit.

網路是現代人「與外界接觸」不可或缺的重要工具，但在這個明眼人居多且多數人皆透過視覺學習與理解事物的世界，許多網站或系統之設計完全未考慮視障者能否使用，當網路對人們的重要性高到不可忽視的地步，甚至網路近用開始牽涉基本權行使和生存資源與機會的分配時，若明眼人皆得以合法近用網路，則基於平等與禁止歧視原則，視障者理應得到相同對待，網站或系統經營者應使其設計滿足「網路無障礙」之要求。而滿足「網路無障礙」之要求需要成本，僅係「鼓勵」難使所有公司、業者皆將「身障數位權利」放在心上並身體力行「網路無障礙」，因此，合理而適當之法律強制規定乃為必需。然而，我國目前雖設有無障礙網站之認證制度，相關法制規範卻未完善，進而導致認證制度之推廣狀況不佳。 目前國內外有關「網路無障礙」之法制相關研究並不多，且也少有回應現代網路實際發展狀況，或從視障者需求出發而為討論，因此本研究希望透過「視障者接觸外界之行為分析」與「網路發展歷程」，構築一個完整的「網路無障礙法制」之討論框架，本研究將視障者網路近用不能之權益侵害歸納為「侵害視障者平等接觸資訊之權利」、「侵害視障者平等接觸著作之權利」與「侵害視障者平等進出或使用（虛擬）空間與設施之權利」。第三章討論視障者「接觸資訊」之權利，雖然現今網路的功能五花八門，但「接觸資訊」仍為其中重要之一環，且許多網路無障礙相關的重要法規皆係以保障「接觸資訊」之權利為基礎，例如：美國二十一世紀通訊與視訊接取無障礙法，此外，著作也是資訊的一種，不同的是著作受到著作權法保護，因此本章也介紹國內外保障視障者接觸著作（尤其數位著作）之法理與法規；第四章則討論視障者「使用網路空間與設施」之權利，這樣的切入點和前兩者不同處在於，其並非以「功能性」之方式針對特定項目而為保障，而是以更加宏觀的角度看待網路，將網路視為能自由進出的「空間」或能使人們達成特定目的的「設施」，目前以這樣觀點而為網路無障礙保障之法規，僅美國身心障礙人士法。 本研究認為，任由視障者因其障礙而成為網路科技發展下的邊緣人，違背近代以「社會模式的障礙」而非「身體能力主義」看待身障者之原則，為促進弱勢族群―特別是視障者近用網路之權益，必須開始重視「網路無障礙」之議題，因此方提出「視障者網路無障礙法制之研究」，也期待本論文之研究，能為此一議題帶來不同思考角度。 / The Internet is an indispensable tool to engage with the outside world. However, there are many websites or systems inaccessible to the visually impaired people due to the design negligence. It may because many engineers only consider the convenience of normal people when designing websites or systems. But when the importance of the Internet is getting higher, even associating with the basic human rights and resource allocation, the Internet users with visual impairments should be treated like the normal people due to the principle of equality and prohibition of discrimination. It means that the websites or systems operators should meet the “Web Accessibility” requirements. Of course, the cost is required, and it can be expected that only “encouragement” is not enough to let people always put “Digital Disability Rights” in mind. Therefore, an appropriate legal mandatory is necessary. In our country, there is a Web Accessibility certification standard while lacking of legal coercion and which leads to poor promotion of the certification standard. There are only a few research focusing on the legal regime of Web Accessibility while usually did not respond to the actual development of modern Internet technology. So we want to build a complete discussion framework for legal regime of Web Accessibility via the analysis of the behaviors of the visually impaired people and the development of the Internet. We classify the right infringements of the web inaccessible to the visually impaired people into the infringements of the rights to equal access to information, copyright works, and cyberspaces/facilities on the Internet. In the chapter 3, we discuss the visually impaired people’ right to access the information. Although the use of Internet is very wide, access the information still play an important role when we talk about Internet nowadays. And we also introduce some laws that protect the right of visually impaired people access the copyright works. In the chapter 4, we discuss the visually impaired people’ right to get into the cyberspaces and to use the facilities on the web. In this chapter, we take a more macro view of the Internet rather than focusing on one or two often used functions. Now the points of Ablebodyism are replaced by the principle of Social Model of Disability and we should not let the visually impaired people become outcast of the technology world. So we propose this research. And hope this research will contribute to enhancing the rights of visually impaired people.

本論文所使用之研究方法為質化訪談和實況觀察。從而分析公共圖書 館面對弱勢族群之角色定位和策略以及舉辦讀書會需求。 圖書館也可以證明自身的價值，幫助弱勢族群充分使用資源提升 閱讀風氣。以下為本研究目的 : 1.瞭解視障者參與讀書會的動機。 2.瞭解視覺障礙者進行讀書會的方式。 3.瞭解圖書館協助視障者經營讀會的規劃與瓶頸，提升對於相 關弱勢族群的服務。 / The research methods used in this paper are qualitative interviews and observational Method. It analyzed the role and strategies of public library in the face of the underprivileged groups as well as the needs of disadvantaged groups organized the book club. The library can also prove its value. Helping the disadvantaged groups make full use of the library, which provide a friendly, and safe reading atmosphere. The following is the purpose of this study: 1. To understand the reading motivations of visually impaired. 2. To understand the reading patterns of visually impaired. 3. Understanding the library's business planning and bottlenecks in helping the visually impaired, and also, to enhance the library for the visually impaired related vulnerable groups of services.