Several studies have been conducted regarding the importance of knowledge managementwithin an organization. Furthermore, due to the successful outcome of the implementation ofagile project management approaches within the IT-sector, they have been implemented inother sectors as well. The purpose of this master thesis is to examine how agile projectmanagement influences knowledge sharing within a project team in an engineeringconsultancy firm.The study was conducted through a qualitative approach at a Swedish engineeringconsultancy firm. Data was gathered from observations of project meetings and interviewswith consultants involved in projects that have implemented agile methods. Moreover,interviews were conducted with external experts with expertise in agile project managementin order to obtain additional perspective. Semi-structured interviews were conducted withmodified questions for consultants and agile experts. Thereafter, the empirical findings wereinterpreted by the theoretical concepts in order to sum up the report with conclusions.Firstly, the study confirmed that the implemented agile methods influence explicit knowledgesharing whereas the tacit knowledge sharing is not enabled sufficiently within a project team.Secondly, it could be concluded that the implemented agile methods influence projecttransparency, team-collaboration and communication. This positive influence enablesknowledge sharing within a project team. Lastly, the conducted research concluded that agilemethods influence consultants to share knowledge due to the nature of required inputs inthese methods. Since tacit and explicit knowledge sharing and its documentation is equallyimportant for the success of a project and the consultancy company subsequently, thisresearch has concluded that a hybrid of traditional management approaches and agile methodsis essential to share and document both types of knowledge for alike consultancy firms.Consequently, the research findings resulted in recommendations which aim to improve theprocess of creating and implementing a hybrid of management approaches. / Flera studier har genomförts avseende betydelsen av kunskapshantering inom en organisation.Som en följd av flera framgångsrika resultat av implementerade metoder inom agilaprojektledning inom IT-sektorn har dessa metoder även börjat implementeras i andra sektorerSyftet med detta examensarbete är att undersöka hur agil projektledning påverkarkunskapsdelning i ett projektteam i ett tekniskt konsultföretag.Studien genomfördes med ett kvalitativt tillvägagångssätt vid ett tekniskt konsultföretag iSverige. Data samlades genom observationer av projektmöten och intervjuer med konsultersom deltar i projekt där agila metoder har implementerats. Dessutom genomfördes intervjuermed externa experter med kompetens inom agil projektledning för att få ytterligareperspektiv. Semi-strukturerade intervjuer genomfördes med modifierade frågor för konsulteroch agila experter. Därefter tolkades de empiriska resultaten med de teoretiska koncepten föratt sammanfatta studien med slutsatser.För det första konstaterade studien att de implementerade agila metoderna påverkar denexplicita eller uttalade kunskapen medan den underförstådda eller tysta kunskapsdelningeninte påverkas tillräckligt inom ett projektteam. För det andra kan det konstateras att deimplementerade agila metoderna påverkar ett projekts transparens, samarbetet i ett team ochkommunikation. Detta positiva inflytande möjliggör en kunskapsdelning inom ettprojektteam. Slutligen konstaterade studien att agila metoder påverkar konsulternas vilja attdela med sig av kunskap på grund av metodernas karaktärer vilka fordrar input. Eftersom tystoch explicit kunskapsdelning är lika viktiga för ett projekts framgång har den härundersökningen dragit slutsatsen att en hybrid av traditionell projektledning och agila metoderär avgörande för att upprätthålla båda typerna av kunskapsdelning för konsultföretag avlikadant slag. Forskningsresultaten resulterade följaktligen i rekommendationer som syftar tillatt förbättra processen att skapa och genomföra en hybrid av projektledningsmetoder.

Nowadays, the hybrid working model has prevailed as the new working model for many organizations, which combines working remotely and onsite. Although the hybrid working model is not new, the Covid-19 pandemic has accelerated the transition from traditional working model to hybrid one, which results in greater use of technology, especially for the employees’ collaboration. Collaboration is at the core of agile development team members’ daily hybrid work, and it is achieved through the support of technology tools, such as Microsoft Teams. The hybrid working model, due to its complexity, creates opportunities and challenges to the way agile development team members’ work and collaborate. Therefore, it is important to examine the collaboration of agile development team members that follow the hybrid working model, as well as benefits and challenges that may arise. Thus, this master thesis examines, the technology-supported collaboration of agile development team members, that follow the hybrid working model, taking as an example Microsoft Teams (MS Teams). For this, an interpretive qualitative ethnographic research was conducted. The data was collected through participant observations, focus groups discussions, and semi-structured interviews from purposively selected team members of three agile development teams. The collected data was analyzed thematically and generated six themes. These six themes represent the findings of the master’s thesis research and are interpreted and discussed with the help of the theoretical framework, which includes the concepts of agile project management, computer-supported cooperative work, collaboration, cooperation, coordination, information sharing, communication and hybrid working model.   The research findings show that it is vital for the members of the agile development teams to use a collaboration tool in their daily hybrid work to assure close and frequent collaboration, which in the traditional working model was mainly achieved face-to-face on-site. Their collaboration includes communication, information sharing, and coordination activities, which are supported and facilitated by the technological tool of MS Teams. However, the hybrid working model has given rise to challenges in the collaboration among the agile development team members, which can be overcome if the technological tool of MS Teams is used properly by everyone. This research contributes to the existing knowledge of the informatics research field and the body of research of computer-supported cooperative work by providing a better understanding of how technological tools are used to support collaborating team members that follow the hybrid working model, including benefits and challenges experienced. It also contributes to agile development team members and other practitioners that use MS Teams through improved understanding of aspects that can be taken into consideration for the use of a collaboration technological tool, and the generation of guidelines for such technology in order to make the use of it most efficient.

As organizações desenvolveram recentemente novas práticas de gerenciamento de projetos, ditas ágeis e que convivem com as práticas anteriores, ditas direcionadas ao plano (Plan-driven). Ao invés de optar entre uma ou outra, vem ganhando força a ideia de combiná-las. Entretanto, a singularidade dos projetos torna difícil identificar a combinação de práticas mais apropriadas a cada caso. A presente pesquisa propõe uma ferramenta de configuração que relaciona as características e contexto de um projeto com práticas gerenciais, fundamentada em uma matriz morfológica e cujo propósito é apoiar a escolha de práticas e configuração de um modelo de gestão específico para o projeto. O estudo restringiu-se ao planejamento e controle do escopo e tempo em gerenciamento de projetos. A pesquisa iniciou com uma revisão bibliográfica sistemática para identificar ferramentas similares e modelos híbridos disponíveis na área de gerenciamento de projetos. Em seguida, compreendeu uma fase de proposição teórica da ferramenta e seu teste por meio de um estudo de caso em uma empresa de desenvolvimento de softwares, envolvendo desenvolvedores e gestores de projetos com experiência em gerenciamento ágil. A aplicação da ferramenta resultou em propostas diferentes para situações de projetos distintas. Uma análise das justificativas dos profissionais para as suas escolhas, mostrou que as experiências dos profissionais da organização, bem como suas preferências pessoais, influenciam as escolhas e não apenas o contexto do projeto. Há, portanto, indícios de que é viável optar por uma personalização para cada projeto, mas é importante investigar a experiência prévia e preferências dos profissionais de forma a aprimorar a ferramenta. A ferramenta proposta pode servir como referência para as empresas que desejam adequar modelos de gestão para seus diferentes tipos de projetos, combinando as práticas das diferentes abordagens de gerenciamento. O estudo também agrega ao desenvolvimento do tema de gestão hibrida na área de gerenciamento de projetos, trazendo uma inovação em relação as propostas encontradas na literatura. / Organizations have recently developed new project management practices, called agile and coexisting with previous practices, called Plan-driven. Instead of choosing between one and the other, the idea of combining them is gaining strength. However, the uniqueness of the projects makes it difficult to identify the most appropriate combination of practices to each case. The present research proposes a configuration tool that relates the characteristics and context of a project with management practices, based on a morphological matrix, and whose purpose is to support the choice of practices and configuration of a specific management model for the project. The study was limited to the planning and control of the scope and time in project management. The research began with a systematic literature review to identify similar tools and hybrid models available in the project management area. Then, it comprised a theoretical proposition phase of the tool and its test through the case study method in a software development company, involving developers and project managers with experience in agile management. The application of the tool resulted in different proposals for different project situations. An analysis of the professionals\' justifications for their choices showed that the experiences of the organization\'s professionals, as well as their personal preferences, influence the choices and not just the context of the project. There are, therefore, indications that it is feasible to choose a customization for each project, but it is important to investigate the previous experience and preferences of the professionals in order to improve the tool. The proposed tool can serve as a reference for companies that want to adapt management models to their different types of projects, combining the practices of the different management approaches. The study also adds to the development of hybrid management topic in the project management area, bringing an innovation in relation to the proposals found in the literature.

O Gerenciamento Ágil de Projetos é uma abordagem útil para projetos com alto grau de complexidade e incerteza. Duas de suas características são: o envolvimento do consumidor nas tomadas de decisão sobre o projeto do produto; e, o uso de uma visão do produto, artefato que representa e comunica as características prioritárias e fundamentais do produto a ser desenvolvido. Há métodos para apoiar a criação da visão do produto, mas eles apresentam deficiências em operacionalizar o envolvimento do consumidor final. Por outro lado, existe a Engenharia Kansei, uma metodologia que permite capturar as necessidades de um grande número de consumidores e relacioná-las a características do produto. Este trabalho apresenta um estudo aprofundado da metodologia da Engenharia Kansei e analisa como essa pode ser útil para apoiar a descrição da visão do produto, no contexto do Gerenciamento Ágil de Projetos de produtos manufaturados. Em seguida, para verificar essa proposição, apresenta o desenvolvimento de um Sistema de Engenharia Kansei baseado na Teoria de Quantificação Tipo I, Aritmética Fuzzy, e Algoritmos Genéticos, testado para o projeto de uma caneta voltada a alunos de pós-graduação. Para execução do projeto foi utilizado um conjunto de métodos e procedimentos, tais como: revisão bibliográfica sistemática; desenvolvimento matemático; desenvolvimento computacional; e, estudo de caso. Analisa-se o Sistema de Engenharia Kansei proposto, e os resultados no caso aplicado, para averiguar seu potencial. Indica evidencias que o Sistema de Engenharia Kansei é capaz de gerar requisitos sobre configurações de produtos segundo a perspectiva do consumidor potencial, e que essas configurações são úteis para a formulação da visão do produto e na evolução desta visão no decorrer do projeto de produto. / The Agile Project Management is a useful approach for projects with high degree of complexity and uncertainty. Two of its singularities are: costumer involvement in decision making about the product design; and the use of a product vision, an artifact that represents and communicates the fundamental and high-priority features of the product to be developed. There are methods to support the creation of the product vision, but they have shortcomings in operationalizing the costumer involvement. On the other hand, there is the Kansei Engineering, a methodology to capture the needs of a large number of consumers and correlate them to product features. This paper presents a detailed study of the Kansei Engineering methodology and analyzes how this can be useful to support the description of the product vision, in the context of Agile Project Management of manufactured products. Then, to verify this proposition, it presents the development of a Kansei Engineering System based on Quantification Theory Type I, Fuzzy Arithmetic and Genetic Algorithms, tested for the design of a pen aimed at graduate students. To implement the project we used a set of methods and procedures, such as systematic literature review, mathematical development, computational development, and case study. It analyzes the proposed Kansei Engineering System and the results in the case study applied, to ascertain their potential. Evidence indicates that Kansei Engineering System is capable of generating requirements on product configurations from the perspective of the potential consumer, and that these configurations are useful for the description of the product vision and for the progression of this vision during the project of the product.

Compared to traditional project management methods, agile methods are new. The use of project work keeps increasing, including the number of projects, with varying characteristics. In a world with a growing speed of change and with growing demands, there’s a need for adjustment, something which agile methods offer. However, agile methods are not suitable for all types of projects. The aim of the study was to broaden the understanding of what motivates implementation and usage of agile methods in projects and operations, challenges and advantages that can emerge through implementation and usage of agile methods, and if expectations of agile methods were confirmed. The study was qualitative and was made through semi-structured interviews, which were recorded and later transcribed. Collected data was analyzed based on thematic qualitative analysis. A total of three analyses were made - one per research question. All together the three analyses resulted in a total of thirteen themes. Motives for working agile varied, whereas primary motives for implementing and working with agile methods were increased efficiency, increased participation, and increased visualization of work. During on-going implementation, knowledge and training was crucial, including management, employees and customers. Agile methods were adjusted to reality and operations. Customers wanted to take part in working with agile methods, while their knowledge was inadequate. Expectations that existed before the implementation were confirmed. Agile methods hold what it promises.

O Gerenciamento Ágil de Projetos é uma abordagem útil para projetos com alto grau de complexidade e incerteza. Duas de suas características são: o envolvimento do consumidor nas tomadas de decisão sobre o projeto do produto; e, o uso de uma visão do produto, artefato que representa e comunica as características prioritárias e fundamentais do produto a ser desenvolvido. Há métodos para apoiar a criação da visão do produto, mas eles apresentam deficiências em operacionalizar o envolvimento do consumidor final. Por outro lado, existe a Engenharia Kansei, uma metodologia que permite capturar as necessidades de um grande número de consumidores e relacioná-las a características do produto. Este trabalho apresenta um estudo aprofundado da metodologia da Engenharia Kansei e analisa como essa pode ser útil para apoiar a descrição da visão do produto, no contexto do Gerenciamento Ágil de Projetos de produtos manufaturados. Em seguida, para verificar essa proposição, apresenta o desenvolvimento de um Sistema de Engenharia Kansei baseado na Teoria de Quantificação Tipo I, Aritmética Fuzzy, e Algoritmos Genéticos, testado para o projeto de uma caneta voltada a alunos de pós-graduação. Para execução do projeto foi utilizado um conjunto de métodos e procedimentos, tais como: revisão bibliográfica sistemática; desenvolvimento matemático; desenvolvimento computacional; e, estudo de caso. Analisa-se o Sistema de Engenharia Kansei proposto, e os resultados no caso aplicado, para averiguar seu potencial. Indica evidencias que o Sistema de Engenharia Kansei é capaz de gerar requisitos sobre configurações de produtos segundo a perspectiva do consumidor potencial, e que essas configurações são úteis para a formulação da visão do produto e na evolução desta visão no decorrer do projeto de produto. / The Agile Project Management is a useful approach for projects with high degree of complexity and uncertainty. Two of its singularities are: costumer involvement in decision making about the product design; and the use of a product vision, an artifact that represents and communicates the fundamental and high-priority features of the product to be developed. There are methods to support the creation of the product vision, but they have shortcomings in operationalizing the costumer involvement. On the other hand, there is the Kansei Engineering, a methodology to capture the needs of a large number of consumers and correlate them to product features. This paper presents a detailed study of the Kansei Engineering methodology and analyzes how this can be useful to support the description of the product vision, in the context of Agile Project Management of manufactured products. Then, to verify this proposition, it presents the development of a Kansei Engineering System based on Quantification Theory Type I, Fuzzy Arithmetic and Genetic Algorithms, tested for the design of a pen aimed at graduate students. To implement the project we used a set of methods and procedures, such as systematic literature review, mathematical development, computational development, and case study. It analyzes the proposed Kansei Engineering System and the results in the case study applied, to ascertain their potential. Evidence indicates that Kansei Engineering System is capable of generating requirements on product configurations from the perspective of the potential consumer, and that these configurations are useful for the description of the product vision and for the progression of this vision during the project of the product.

As organizações desenvolveram recentemente novas práticas de gerenciamento de projetos, ditas ágeis e que convivem com as práticas anteriores, ditas direcionadas ao plano (Plan-driven). Ao invés de optar entre uma ou outra, vem ganhando força a ideia de combiná-las. Entretanto, a singularidade dos projetos torna difícil identificar a combinação de práticas mais apropriadas a cada caso. A presente pesquisa propõe uma ferramenta de configuração que relaciona as características e contexto de um projeto com práticas gerenciais, fundamentada em uma matriz morfológica e cujo propósito é apoiar a escolha de práticas e configuração de um modelo de gestão específico para o projeto. O estudo restringiu-se ao planejamento e controle do escopo e tempo em gerenciamento de projetos. A pesquisa iniciou com uma revisão bibliográfica sistemática para identificar ferramentas similares e modelos híbridos disponíveis na área de gerenciamento de projetos. Em seguida, compreendeu uma fase de proposição teórica da ferramenta e seu teste por meio de um estudo de caso em uma empresa de desenvolvimento de softwares, envolvendo desenvolvedores e gestores de projetos com experiência em gerenciamento ágil. A aplicação da ferramenta resultou em propostas diferentes para situações de projetos distintas. Uma análise das justificativas dos profissionais para as suas escolhas, mostrou que as experiências dos profissionais da organização, bem como suas preferências pessoais, influenciam as escolhas e não apenas o contexto do projeto. Há, portanto, indícios de que é viável optar por uma personalização para cada projeto, mas é importante investigar a experiência prévia e preferências dos profissionais de forma a aprimorar a ferramenta. A ferramenta proposta pode servir como referência para as empresas que desejam adequar modelos de gestão para seus diferentes tipos de projetos, combinando as práticas das diferentes abordagens de gerenciamento. O estudo também agrega ao desenvolvimento do tema de gestão hibrida na área de gerenciamento de projetos, trazendo uma inovação em relação as propostas encontradas na literatura. / Organizations have recently developed new project management practices, called agile and coexisting with previous practices, called Plan-driven. Instead of choosing between one and the other, the idea of combining them is gaining strength. However, the uniqueness of the projects makes it difficult to identify the most appropriate combination of practices to each case. The present research proposes a configuration tool that relates the characteristics and context of a project with management practices, based on a morphological matrix, and whose purpose is to support the choice of practices and configuration of a specific management model for the project. The study was limited to the planning and control of the scope and time in project management. The research began with a systematic literature review to identify similar tools and hybrid models available in the project management area. Then, it comprised a theoretical proposition phase of the tool and its test through the case study method in a software development company, involving developers and project managers with experience in agile management. The application of the tool resulted in different proposals for different project situations. An analysis of the professionals\' justifications for their choices showed that the experiences of the organization\'s professionals, as well as their personal preferences, influence the choices and not just the context of the project. There are, therefore, indications that it is feasible to choose a customization for each project, but it is important to investigate the previous experience and preferences of the professionals in order to improve the tool. The proposed tool can serve as a reference for companies that want to adapt management models to their different types of projects, combining the practices of the different management approaches. The study also adds to the development of hybrid management topic in the project management area, bringing an innovation in relation to the proposals found in the literature.

Although there is a growing influence of psychology and human resources in modern management, this area is being often neglected in theory and particularly in praxis of project management. This area offers a big potential for improvement of performance of project teams and increase of teamwork efficiency. Therefore this thesis is focused on human factor in project management and the opportunity for using psychology, especially the theory of motivation and teamwork. There were set more main goals of thesis they can be split in two groups. In the first group there are research goals aimed on teamwork in project teams managed by agile or traditional methods, establishment of project teams, characteristics of projects suitable for agile approach and implementation of agile methods in a company. The proposal of solution of identified problem areas belongs to the second group of goals. According to the research results agile project teams are closer to psychological concept of team, whilst traditional project teams are closer to work groups. Therefore agile project teams have better potential for being more efficient and performing higher than the project teams managed by traditional methods. Another finding in this thesis is regarding setting up the project teams and their daily work. Although agile methods seem to be more efficient from the teamwork perspective, they don't offer general solution for all problems in project management and their usage is not necessary suitable for all kinds of projects and company environment. That's why the characteristics of appropriate projects for being managed by agile methods were also investigated. Successful implementation and application of agile methods is strongly influenced by company environment and other factors that were identified in theoretical part of the thesis and subsequently verified by the research. The thesis brings a lot of verified information regarding work in project teams and emphasizes the significance of management, motivation and development of project teams. For identified problem areas with significant potential for improvement were prepared two solution proposals included in final parts of the thesis. The first solution is a model for implementation of project methodology in a company; the second one is a model aimed on project team performance increase. Both proposed solutions offers specific tools and techniques ready for application in company environment.

Globalization has continuously brought an increased competition among companies, which entails a need for faster and more frequent deliveries of new products. Traditional project management methods, such as stage-gate and waterfall, are commonly used in production development projects and builds on a sequential approach. These methods have proven to have some disadvantages in flexibility, long lead times and it often creates communication barriers between the actors at each stage. The software industry has already encountered these obstacles and responded by introducing agile project management. Which improves the adaptability and allow changes to be made, due to new requirements from stakeholders or customers, throughout the entire development process. However, it remains unknown how agile models can improve production development. The purpose of this study was therefore to investigate how agile models can be applied to production development and what the effects are.  The authors have performed a case study at eight different companies within the automotive industry. The purpose of it has been to gain a deeper understanding about the case companies current production development processes and review how familiar the organizations are with the concept of agile project management. The extraction of the empirical data was conducted by questionnaires, interviews, and document reviews. An analyzation was done by comparing the empirical findings with the theoretical background out of eleven different categories that relates to project management (e.g., project goals, process, customer integration etc.). The analyzation concluded that the case company exclusively conducts their production development project by using a sequential approach.  The analyzation and the eleven categories where, together with the theoretical background about agile project management, later used to create the result by brainstorming different practices to become more agile. The results are presented out of three different scenarios, depending how agile the companies would like to be. For instance, are two process models suggested, one that is completely agile and one that is a hybrid of an agile and a stage-gate. Furthermore, are the implementation of self-organized teams, holistic approach towards internal and external partners, and reduced demand for documentation some of the practices that are suggested. Additionally, are three considerable aspects for the implementation presented.  The expected outcome and effects of applying these practices are discussed in the final chapter. Some of these outcomes are a company culture that will attract and retain talented personnel, where shared responsibilities and authorities triggers the employees to an increased commitment and sense of ownership towards their projects. Furthermore, are the companies expected to experience a more flexible and responsive approach towards conducting production development projects with a high focus on customer requirements and creating customer value.

Partnering som arbetssätt har funnits i Sverige sedan slutet av 90-talet och kommit att bli allt vanligare, särskilt inom offentligt byggande. Arbetssättet är en reaktion på det traditionella förfarandet som kritiserats för att vara fragmentiserat och innebära dåligt utnyttjande av kunskap och skapa många konflikter. I en integrerad organisation och med en iterativ process utvecklar och genomför alla aktörer projektet med full transparens i alla delprocesser i syfte att maximera värdet av slutprodukten och sätta kundens behov i centrum. ByggDialog är ett företag som från start specialiserat sig på partnering och som organiserar och leder produktbestämningsskedet ofta kallat Fas 1, varefter man också samordnar alla entreprenörer och utför byggentreprenaden med egen arbetskraft. ByggDialog vill utveckla sitt arbete i Fas 1 och skapa en så flödeseffektiv process som möjligt för att komma till produktion inom rimlig tid. Detta är viktigt då man strävar efter effektivitet i allmänhet men också för att det ska vara möjligt att med god säkerhet och små avvikelser prognostisera resursbehov, tillväxttakt och resultat. Flödeseffektivitet är ett begrepp hämtat från Lean-teorin som har sitt ursprung i Toyotas bilfabriker. Det handlar om att skapa en process där icke värdeskapande aktiviteter elimineras och fokus ligger på densiteten i värdeöverföringen till produkten och dess flöde. Syftet med denna rapport är att applicera dessa teorier på ByggDialogs processer i Fas 1 och att genom intervjuer med personer med stor erfarenhet kartlägga icke värdeskapande aktiviteter i Fas 1. I studien ingick också att föreslå åtgärder till förbättrad flödeseffektivitet. Det gjordes även en ansats till att beräkna flödeseffektiviteten i ett antal genomförda projekt i syfte att utreda möjligheten till lämplig indikator för företagets förbättringsarbete av Fas 1. Det visade sig att flödeseffektiviteten i Fas 1 sammanfattningsvis kan påverkas positivt genom bland annat öppenhet, integrerade organisationer, standardiserade arbetssätt, iterativa projekteringsmetoder och tydlig projektledning. En indikator för flödeseffektivitet som beaktar kvoten mellan värdeskapande tid och genomloppstid genom BTA visade sig vara komplex att ta fram. En framkomlig väg är dock att endast låta indikatorn avspegla genomloppstid genom BTA eller produktionskostnad. Fördjupade studier rekommenderas ByggDialog för att söka den mest användbara metoden för uppföljning och mätning av effektiviteten i Fas 1. / Partnering as a working method has existed in Sweden since the late 90s and has become increasingly common, especially in public construction. The way of working is a reaction to the traditional procedure that has been criticized for being fragmented and misleading knowledge and creating many conflicts. In an integrated organization and with an iterative process, all players develop and implement the project with full transparency in all sub-processes to maximize the value of the product and put the customer's needs in focus. ByggDialog is a company that from the start specializes in partnering and who organizes and leads the design phase often called Phase 1, after which one also coordinates all contractors and performs the construction with their own workforce. ByggDialog wants to develop their work in Phase 1 and create a process as flow-efficient as possible to reach production within a reasonable time. This is important as one strives for efficiency in general, but also for it to be possible to forecast resource needs, growth rates and results with good precision and small deviations. Flow efficiency is a concept derived from Lean theory that originates from Toyota's car factories. It is about creating a process where non-value-creating activities are eliminated, and the focus is on the density of the value transfer to the product and its flow. The purpose of this report is to apply these theories to ByggDialog's processes in Phase 1 and to survey non-value-creating activities in Phase 1 through interviews with people with great experience of Phase 1. The study also included proposing measures for improved flow efficiency. An effort was also made to calculate the flow efficiency in several completed projects to investigate the possibility of an appropriate indicator for the company's improvement work on Phase 1. In summary, it turned out that flow efficiency in Phase 1 can be positively affected by openness, integrated organizations, standardized working methods, iterative design methods and distinct project management. An indicator of flow efficiency that considers the ratio of value-creating time and throughput divided by BTA proved to be too complex to develop. A viable route, however, is to only let the indicator reflect the throughput divided by BTA or production cost. In-depth studies are recommended for ByggDialog to seek the most useful method for monitoring and measuring the effectiveness of Phase 1.