The demand for products continues to increase in today’s society, and to meet this demandcompanies are searching for new ways to improve the performance of their workers.Therefore, there is a constant push to develop and implement new technological solutionswithin the Industry 4.0 approach. The aim of this study is to research the different pathwaysone could take when implementing these technological solutions and what challenges itwould entail, with a focus on Artificial Intelligence (AI). This is done in collaboration withSaab Surveillance within their production division, who wishes to increase theirperformance within their white-collar environment. In this study, performance is defined andmeasured through productivity. The main indicators of productivity will, therefore, be timededicated to a task as well as the potential to improve the quality of a task. The result of thisstudy is presented with a roadmap framework where seven key areas, i.e., work processes,were discovered that could benefit from AI applications. These areas were uncovered byconducting a contextual inquiry and semi-structured interviews, and were then matched withrelevant AI applications. The discovered key areas are categorized based on a cost-benefitanalysis, with the scale of; low, medium, and high. The roadmap illustrates in which areas itcould be most beneficial to implement the suggested AI applications. Using this study, Saaband other companies can make more informed decisions on the pathways for adopting newtechnological solutions that will improve the performance of their white-collar workers.

The pandemic produced by the COVID-19 virus has resulted in an estimated 6.4 million deaths worldwide and a rise in unemployment rates, notably in the UK. Healthcare monitoring systems encounter several obstacles when regulating and anticipating epidemics. The study aims to present the AF-HIDOP model, an artificial neural network Fast Fourier Transform hybrid technique, for the early identification and prediction of the risk of Covid-19 spreading within a specific time and region. The model consists of the following five stages: 1) Data collection and preprocessing from reliable sources; 2) Optimal machine learning algorithm selection, with the Random Forest tree (RF) classifier achieving 94.4% accuracy; 3) Dimensionality reduction utilising principal components analysis (PCA) to optimise the impact of the data volume; 4) Predicting case numbers utilising an artificial neural network model, with 52% accuracy; 5) Enhancing accuracy by incorporating Fast Fourier Transform (FFT) feature extraction and ANN, resulting in 91% accuracy for multi-level spread risk classification. The AF-HIDOP model provides prediction accuracy ranging from moderate to high, addressing issues in healthcare-based datasets and costs of computing, and may have potential uses in monitoring and managing infectious disease epidemics.

Research Background: The retail industry is undergoing a significant transformation driven by the integration of Artificial Intelligence (AI) technologies. AI implementation faces challenges, notably risk of malfunctions, which disrupt internal operations. In the context of this research, "non-consumer AI malfunctions" are defined as disruptions in AI systems that are utilized within the organizational operations of retail businesses. Our investigation is motivated by the recognition that while AI has the potential to redefine retail operations fundamentally, a nuanced understanding of how to manage and learn from AI malfunctions, particularly in non-consumer contexts, is essential for realizing this potential fully. This study underscores the importance of researching how organizations effectively respond to such malfunctions and recover from them. Research Purpose: The purpose of this research is investigating diverse mitigation strategies adopted by retail organizations in response to non-consumer AI malfunctions, and to construct a comprehensive framework to address this. Method: This research adopts an exploratory qualitative approach, utilizing semi-structured interviews to gather in-depth insights. Data was collected from key personnel across various retail companies, employing inductive coding using the Gioia Methodology Theory, to identify and analyse emerging themes. In total, interview data from 12 retail specialists was collected and analysed. This methodology is grounded in Sociotechnical Systems Theory, capturing the complex interplay between social and technical factors, ensuring a comprehensive understanding of the strategic responses of retail organizations to AI malfunctions. Conclusion: Our study contributes to various research gaps, as it is the first comprehensive study on non-consumer AI malfunctions in the retail industry. By developing a comprehensive framework for addressing non-consumer AI malfunctions, the study contributes to the ongoing advancement of knowledge and understanding in this important area of study. Our study extends the theoretical understanding of the interplay between technology, organization, and strategies, highlighting their inseparable relationship when addressing non-consumer AI malfunctions. Our findings reveal that effective management of AI malfunctions requires adjustments in both social and technical systems, emphasizing the importance of organizational resilience and adaptability.

Efficient production scheduling is important for both maximizing productivity and minimizing costs in manufacturing environments. This thesis presents an approach to optimizing production scheduling using Artificial Intelligence (AI) and Genetic Algorithms (GAs). The primary goal is to develop a generalized solution that can be modified and adapted to the varying needs that different production- or manufacturing lines may have. This research has two main research questions that address the problem at hand. (1) Can Genetic Algorithms be used to optimize a sequence of products in a production line? and (2) How effectively can Genetic Algorithms optimize the sequencing of production tasks in diverse production lines to minimize total order processing times? Through experimentation with various GA configurations the results achieved suggested that GAs were appropriate for sequence optimization. The study demonstrates that GAs can optimize a production line up to almost 42% , which significantly reduced the total processing time. The thesis also highlights the importance of the representation of data, which is essential for the optimization of the sequence.

Syftet med studien är att bidra med ökad kunskap om gymnasieelevers erfarenheter och upplevelser av den digitala teknikutvecklingen, inklusive artificiell intelligens och algoritmiska tjänster, och hur elever formerar sina tankar om vilka konsekvenser det får för samhällskunskapsundervisningen och det framtida demokratiska deltagandet. För att uppfylla syftet har semistrukturerade samtalsintervjuer använts som datainsamlingsmetod där totalt elva elever intervjuats från två olika skolor. En öppen tematisk analys applicerades på datan som resulterade i åtta olika teman. Därefter analyserades resultatet utifrån Andrew Feenbergs teoretiska referensram som består av en kritisk förståelse för hur teknologi och dess utveckling formar och påverkar samhället och hur människor interagerar med den. Eleverna kom fram till att AI kan användas för att effektivisera industrin likväl som ett verktyg i skolan för att hjälpa elever med inlärningen. Däremot har AI negativa sidor också. Rädslan att AI tar över mänskligheten växer och det skapas innehåll som är deepfake där det är svårt att avgöra vad som stämmer. Algoritmer kan också bli ett problem då det många gånger baseras på vad du tittar på och att det blir som en konfirmeringsbias. Du får bara upp ett fåtal perspektiv. Elevernamenar att människor utnyttjas av producenterna av AI och algoritmer eftersom det styr oss i en viss riktning. Eleverna kommer fram till att det måste finnas någon kontroll för att inte kränka individer och skada demokratin och ger förslag på en statlig eller överstatlig kontroll. AI har även lett till att eleverna får en försvårad skolgång med fler prov. Tilliten mellan lärare ochelever minskar. AI måste integreras mer i skolan. Därtill menar eleverna att nya kunskaper kommer bli viktiga, däribland tekniska kunskaper, källkritik, öppenhet och förmågor så som att resonera och argumentera. Eleverna har en önskan om att de ska förberedas med de nya kunskaperna för att aktivt kunna ta del av det nya samhället som komma skall. / The purpose of the study is to contribute with knowledge about high school students’ experiences of the development of digital technology, including artificial intelligence and algorithms. The study aims to explain how the development of digital technologies might change the subject social studies in school and a future democratic citizenship. Semi-structuredconversational interviews have been used as a data collection method where a total of eleven students have been interviewed from two different schools. An open thematic analysis was used which resulted in eight themes. The results were analyzed based on Andrew Feenberg’s theory, which consist of a critical understanding of how technology and its development shape and influence society and how people interact with it. The students concluded that AI can be used as a tool to help students with learning. However, students felt a rising fear that AI might wipe out humanity and the fact that it can create deepfake content which makes it difficult to determine what is true. Algorithms, like your for-u-page can lead to a narrowed perspectivewhere you do not see the bigger picture. Furthermore, the students believe that humans are exploited by the producers of AI and platforms that uses algorithms since it steers us in a certain direction. The students concluded that AI needs to be controlled, for example by the state. They think that might avoid violations and a restriction of democracy. The development of AI hasled to an increase in tests for the students. The trust between teachers and students have decreased. The students wish to talk more about AI and the effects of it. They also believe that a new set of competences will become more important, for example technical knowledge, how to deal with a big amount of information as well as abilities such as reasoning and arguing, to be able to actively take part in the new society that is yet to come.

Cette thèse aborde la problématique de la création d’intelligences artificielles (IA) contrôlant la prise de décision haut-niveau dans les jeux de stratégie. Ce type de jeux propose des environnements complexes nécessitant de manipuler de nombreuses ressources en faisant des choix d’actions dépendant d’objectifs à long terme. La conception de ces IA n’est pas simple car il s’agit de fournir une expérience pour le joueur qui soit divertissante et intéressante à jouer. Ainsi, le but n’est pas d’obtenir des comportements d’IA imbattables, mais plutôt de refléter différents traits de personnalités permettant au joueur d’être confronté à des adversaires diversifiés. Leur conception fait intervenir des game designers qui vont définir les différentes stratégies en fonction de l’expérience qu’ils souhaitent créer pour le joueur, et des développeurs qui programment et intègrent ces stratégies au jeu. La collaboration entre eux nécessite de nombreux échanges et itérations de développement pour obtenir un résultat qui correspond aux attentes des designers. L’objectif de cette thèse est de proposer une solution de modélisation de stratégies accessible aux game designers en vue d’améliorer et de simplifier la création de comportements stratégiques. Notre proposition prend la forme d’un moteur stratégique choisissant des objectifs à long terme et vient se placer au dessus d’un module tactique qui gère l’application concrète de ces objectifs. La solution proposée n’impose pas de méthode pour résoudre ces objectifs et laisse libre le fonctionnement du module tactique. Le moteur est couplé à un modèle de stratégie permettant à l’utilisateur d’exprimer des règles permettant au moteur de choisir les objectifs et de leur allouer des ressources. Ces règles permettent d’exprimer le choix d’objectifs en fonction du contexte, mais également d’en choisir plusieurs en parallèle et de leur donner des importances relatives afin d’influencer la répartition des ressources. Pour améliorer l’intelligibilité nous utilisons un modèle graphique inspiré des machines à états finis et des behavior trees. Les stratégies créées à l’aide de notre modèle sont ensuite exécutées par le moteur de stratégie pour produire des directives qui sont données au module tactique. Ces directives se présentent sous la forme d’objectifs stratégiques et de ressources qui leur sont allouées en fonction de leurs besoins et de l’importance relative qui leur a été donnée. Le module stratégique permet donc de rendre accessible la conception du niveau stratégique d’une IA contrôlant un adversaire dans un jeu de stratégie. / This PhD thesis addresses the topic of creating artificial intelligence (AI) to control high-level decision-making in strategy games. This kind of game offers complex environments that require the manipulation of a large number of resources by choosing actions depending on long-term goals. This AI design is not simple because it is about providing to the player a playful and interesting experience. Hence, the aim is not to create unbeatable behaviors, but rather to display several personality traits allowing the player to face diverse opponents. Its creation involves game designers who are responsible of defining several strategies according to the experience they want to provide to the player, and game developers who implement those strategies to put them into the game. The collaboration between them requires many exchanges and development iterations to obtain a result corresponding to game designers’ expectations. The objective of this PhD thesis is to improve and simplify the creation of strategical behaviors by proposing a strategy model intelligible to game designers and that can be interfaced easily with developers’ work. For game designers, a strategy model has been created to allow them to express rules guiding the choice of goals and their allocated resources. These rules make it possible for game designers to express which goal to choose according to the context but also to choose several of them and give them relative importance in order to influence the resource distribution. To improve intelligibility we use a graphical model inspired from finite state machines and behavior trees. Our proposition also includes a strategy engine which executes the strategies created with the model. This execution produces directives that are represented by a list of selected strategical goals and the resources that have been allocated according to the importance and needs of each goal. These directives are intended for a tactical module in charge of their application. The developers are then responsible for the implementation of this tactical module. Our solution enables game designers to directly design the strategical level of an AI and therefore facilitates their cooperation with game developers and simplifies the entire creation process of the AI.

Network densification has become a dominant theme for capacity enhancement in cellular networks. However, it increases the operational complexity and expenditure for mobile network operators. Consequently, the essential features of Self-Organising Networks (SON) are considered to ensure the economic viability of the emerging cellular networks. This thesis focuses on quantifying the benefits of self-organisation in Cloud Radio Access Network (C-RAN) by proposing a flexible, energy efficient, and capacity optimised system. The Base Band Unit (BBU) and Remote Radio Head (RRH) map is formulated as an optimisation problem. A self-optimised C-RAN (SOCRAN) is proposed which hosts Genetic Algorithm (GA) and Discrete-Particle-Swarm-Optimisation algorithm (DPSO), developed for optimisation. Computational results based on different network scenarios demonstrate that DPSO delivers excellent performances for the key performance indicators compared to GA. The percentage of blocked users is reduced from 10.523% to 0.409% in a medium sized network scenario and 5.394% to 0.56% in a vast network scenario. Furthermore, an efficient resource utilisation scheme is proposed based on the concept of Cell Differentiation and Integration (CDI). The two-stage CDI scheme semi-statically scales the number of BBUs and RRHs to serve an offered load and dynamically defines the optimum BBU-RRH mapping to avoid unbalanced network scenarios. Computational results demonstrate significant throughput improvement in a CDI-enabled C-RAN compared to a fixed C-RAN, i.e., an average throughput increase of 45.53% and an average blocked users decrease of 23.149% is experienced. A power model is proposed to estimate the overall power consumption of C-RAN. Approximately 16% power reduction is calculated in a CDI-enabled C-RAN when compared to a fixed C-RAN, both serving the same geographical area. Moreover, a Divide-and-Sort load balancing scheme is proposed and compared to the SOCRAN scheme. Results show excellent performances by the Divide-and-Sort algorithm in small networks when compared to SOCRAN and K-mean clustering algorithm.

Made available in DSpace on 2016-04-29T14:23:49Z (GMT). No. of bitstreams: 1 Luciana Akemi Nakabayashi.pdf: 390381 bytes, checksum: a5f04f61e556536db3c6dfab97227bb0 (MD5) Previous issue date: 2009-05-12 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / The current research has as central theme investigate the concept of intelligence, and specifically of Artificial Intelligence (AI), derived from the Computer Science and its effect on research of Philosophy of Mind. It tries to consider and to understand such perspective to the light of Technoscience and Cybernetics, in view of the concepts that look for to understanding the human mind by the imitation of its behavior, applying the concepts to the investigation and simulation of dialogues: called Chatterbots. The research stars from a methodological and bibliographic study diverse from the concepts of Artificial Intelligence (AI) and the concepts of Philosophy of Mind, focusing on the prominence of the issue in its interdisciplinary aspects. Discusses the prospects consolidated in the community about the issue, especially the approaches of Searle (1984, 1992, 1997), Gardner (1994, 1995) and, in the Brazilian landscape, from Teixeira (1990, 1994, 1995, 1998, 2000, 2004, 2008), focusing on relations between the concepts of intent, brain, mental and cognitive experiment, as well as some trends of criticism and defense of its formal limits. Drawing up of previous searches on the subject and methodology that merges computing elements and philosophy of mind, analyzes the conceptual experiment of the Chinese Room of Searle (in aspects of syntax and semantics). From this experiment and its results, it presents the prospect of Artificial Intelligence (AI) investigation as belonging to the nature of cognition, supported by the theory of cognition, particularly for phenomena such as categorization and identification of objects, problem solving, decision and conscience. The search culminates in the analysis of the concept of Artificial Intelligence (AI) in Philosophy of Mind, proposed as a noematic element, being constituted as prerequisite for the production of scientific knowledge, implemented in the areas of Intelligence Technology and Digital Design. Applies the concepts and achievements to the definition and extension of the concept of hypertext, taking it as a computational mechanism capable of structuring hierarchical dialogues, indexed, so as to the formulation of Robot Primo (2001) and Roth Coelho (2001). Finally, the assumptions investigated are shown in results observed in the so-called Chatterbots in the area of Artificial Intelligence (AI), highlighting its characteristics and its importance in the current context of its computer utilization in cyberspace / A presente pesquisa tem como tema central investigar o conceito de Inteligência e, especificamente, de Inteligência Artificial (IA), derivado das Ciências da Computação e sua repercussão nas pesquisas da Filosofia da Mente. Procura conceituar e entender tal perspectiva à luz da Tecnociência e da Cibernética, tendo em vista os conceitos que buscam compreender a mente humana pela imitação de seu comportamento, aplicando os conceitos à investigação e simulação de diálogos: os chamados chatterbots. A pesquisa parte de um estudo metodológico e bibliográfico diversificado dos conceitos de Inteligência Artificial (IA) e das concepções de Filosofia da Mente, enfocando a proeminência do tema em seus aspectos interdisciplinares. Discute as perspectivas consolidadas na comunidade acerca do tema, especialmente as abordagens de Searle (1984, 1992, 1997), Gardner (1994, 1995) e, no panorama brasileiro, de Teixeira (1990, 1994, 1995, 1998, 2000, 2004, 2008), incidindo nas relações entre os conceitos de intencionalidade, cérebro, experimento mental e cognitivismo, bem como algumas tendências críticas e de contestação de seus limites formais. Valendo-se de pesquisas anteriores sobre o tema e de metodologia que mescla elementos computacionais e de filosofia da mente, analisa o experimento conceitual do quarto chinês de Searle (em seus aspectos de sintaxe e semântica). A partir deste experimento e seus resultados, apresenta a perspectiva da investigação da Inteligência Artificial (IA), como pertencente à natureza da cognição, apoiada na teoria da cognição, nomeadamente de fenômenos como categorização e identificação de objetos, resolução de problemas, decisão e consciência. A pesquisa culmina na análise do conceito de Inteligência Artificial (IA), na Filosofia da Mente, proposto como um elemento noemático, constituindo-se como condição para a produção do conhecimento científico, aplicado este nas áreas de Tecnologia da Inteligência e Design Digital. Aplica os conceitos e resultados alcançados à definição e extensão do conceito de hipertexto, tomando-o como um mecanismo computacional capaz de estruturar diálogos hierarquizados, indexados, ao modo da formulação de Robot de Primo (2001) e Roth Coelho (2001). Por fim, os pressupostos investigados são apresentados em resultados observados nos chamados chatterbots na área de Inteligência Artificial (IA), destacando suas características e sua importância no atual contexto de sua utilização computacional no ciberespaço

Nos travaux s’inscrivent dans le cadre de la formation à la gestion de crise en environnements virtuels. La scénarisation joue un rôle essentiel pour l’apprentissage humain en environnement virtuel. Cela permet à la fois de proposer et d’orchestrer des situations d’apprentissage personnalisées et également d’amener l’apprenant vers des scénarios pertinents et formateurs. Les travaux présentés dans cette thèse s’intéressent à la génération dynamique de scénarios et à leur exécution en environnements virtuels. Pour cette scénarisation, nous visons un ensemble d’objectifs qui sont souvent contradictoires : la liberté d’action de l’utilisateur, la génération de scénarios variés et fidèles à l’intention de l’auteur, le contrôle scénaristique et la résilience du système de scénarisation. Les différentes approches de la narration interactive favorisent plus ou moins certains de ces objectifs mais il est difficile de tous les concilier, et c’est là l’enjeu de nos travaux. En plus de ces objectifs, nous cherchons également à faciliter la modélisation du contenu scénaristique qui est encore de nos jours un réel enjeu lorsqu’il s’agit de scénariser des environnements complexes comme celui de la gestion de crise. Nous proposons une approche émergente dont le scénario vécu par l’apprenant va émerger des interactions entre l’apprenant, les personnages virtuels et notre système de scénarisation MENTA. MENTA est chargé du contrôle scénaristique en proposant un ensemble d’ajustements (sur la simulation) répondant à des objectifs scénaristiques choisis par le formateur (p. ex., faire travailler certaines compétences en particulier). Ces ajustements prennent la forme d’un scénario prescrit qui est généré par MENTA via un moteur de planification que nous avons couplé avec des cartes cognitives floues au travers d’un macro-opérateur FRAG. Un FRAG permet de modéliser des fragments de scénarios sous la forme de séquence d’actions/événements scriptés. L’originalité de notre approche repose sur un couplage fort entre planification et modèles graphiques qui permet de conserver les propriétés d’exploration et de puissance générative d’un moteur de planification (ce qui favorise la variabilité et la résilience du système), tout en facilitant la modélisation du contenu scénaristique ainsi que l’intention de l’auteur au travers de morceaux de scénario qui vont être scriptés par l’auteur et réutilisés dans la planification. Nous avons travaillé sur un exemple applicatif concret de scénarios portant sur la gestion d’un afflux massif de blessés, puis nous avons implémenté MENTA et généré des scénarios relatifs à cet exemple. Enfin, nous avons testé et analysé les performances de notre système. / Our work is related to the training of crisis management in virtual environments. The specification of possible unfoldings of events in a simulation is essential for human learning in a virtual environment. This allows both to propose and orchestrate personalized learning situations and also to bring the learner toward relevant and educative scenarios. The work presented in this thesis focuses on the dynamic generation of scenarios and their execution in a virtual environment. For that, we aim at a set of objectives that are often contradictory : the freedom of action of the user, the generation of various scenarios that respect the authorial intent, the narrative control and the capacity of the system to adapt to deviations fromthe learner. The different approaches of interactive storytelling tackle more or less some of these objectives, but it is difficult to satisfy them all, and this is the challenge of our work. In addition to these objectives, we also aim at facilitating the modeling of the narrative content, which is still a real issue today when it comes to model complex environments such as the ones related to crisis management. We propose an emergent approachwhere the scenario experienced by the learner will emerge fromthe interactions between the learner, the virtual characters and our narrative system MENTA. MENTA is in charge of the narrative control by proposing a set of adjustments (over the simulation) that satisfies narrative objectives chosen by the trainer (e. g., a list of specific skills). These adjustments take the form of a prescribed scenario that is generated by MENTA via a planning engine that we have coupled with fuzzy cognitive maps through a macro-operator FRAG. A FRAG is used to model FRAGment of scenario in the form of scripted sequences of actions/events. The originality of our approach relies on a strong coupling between planning and graphical models which preserves the exploration capability and the generative power of a planning engine (which contributes to the generation of various and adaptable scenarios), while facilitating the modeling of narrative content as well as the authorial intent thanks to fragments of scenario that are scripted by the author and used during the planning process. We have worked on a concrete application example of scenarios dealing with the management of a massive influx of victims. Then, we have implemented MENTA and generated scenarios related to this example. Finally, we have tested and analyzed the performance of our system.

Bakgrund: Det digitala samhället har under de senaste åren utvecklats drastiskt då artificiell intelligens har fått en större roll. Flertal företag har börjat se potential med att tillämpa artificiell intelligens inom digitala marknadsföringssyften med kunder. Trots de fördelar artificiell intelligens medför oroar sig många människor att mänsklig interaktion minskar. En minskning av den mänskliga interaktionen kan i sin tur försvåra skapandet av tillitsfulla kundrelationer om artificiell intelligens får ett övertag. Syfte: Studiens syfte har varit att undersöka hur företag inom konsumentsektorn kan arbeta för att skapa tillitsfulla relationer till sina kunder i samband med användning av artificiell intelligens inom digital marknadsföring. En avsikt har också varit att ta reda på vad artificiell intelligens kan ha för roll i den digitala marknadsföringen. Metod: Uppsatsen erhåller en kvalitativ forskningsmetod och det empiriska materialet samlades in genom semistrukturerade intervjuer. Totalt deltog åtta respondenter, två forskare inom artificiell intelligens och sex specialister inom marknadsföring. Resultatet har analyserats med hjälp av tidigare forskning där artificiell intelligens, digital marknadsföring, digital kommunikation, kundrelationer, tillit och kunddeltagande har varit centrala teorier. Slutsats: Studiens resultat visade att det finns flera arbetssätt som företag kan använda för att underlätta vid byggandet av tillitsfulla kundrelationer i samband med implementering av AI-verktyg. V iktiga aspekter har därför blivit kommunikation, ärlighet och kontroll. V idare har det framkommit att artificiell intelligens kommer ha en stor roll inom digital marknadsföring med utgångspunkt i att kunden följer med i digitaliseringens utveckling och att företag arbetar för att bibehålla kundens tillit vid användning av denna teknik. / Background: The digital society during the past few years has gone through a drastic developement due to the artificial intelligence. Multiple companies is starting to see great potential with implementing the technique within digital marketing purposes with customers. Despite the benefits artificial intelligence can offer, many people still worry about the reduction of the human interaction. A decrease of the human interaction can lead to difficulties in the process of creating trustworthy customer relations if artificial intelligence gets the ascendancy. Aim: The purpose of the study has been to investigate how companies in the consumer sector can work to create trustworthy relationships with their customers in connection with the use of artificial intelligence in digital marketing. An intention has also been to find out what role artificial intelligence can have in digital marketing. Method: This thesis obtains a qualitative research method and the empirical material was gathered through semi-structured interviews. Eight respondents participated, two researchers within artificial intelligence and six marketing specialists. The result has been analyzed by using previous research where artificial intelligence, digital marketing, digital communication, customer relations, trust and customer participation has been central theories. Conclusion: The result indicated that there are several working methods that companies can use to facilitate the construction of trusting customer relationships in connection with the implementation of AI tools. Important aspects are communication, honesty and control. Furthermore, the result has emerged that artificial intelligence will have a major role in digital marketing, based on if the customers continues to follow the development of digitalization and that companies work to maintain the customer’s trust in using this technology.