A inovação é considerada um dos fatores fundamentais para o desempenho das organizações. Na área da saúde, sobretudo na indústria farmacêutica, a inovação representa sua força motriz. O mercado farmacêutico global vem enfrentando diversos desafios tais como a concorrência acirrada dos medicamentos genéricos, o aumento do rigor regulatório e dos custos de desenvolvimento de novas drogas, bem como a pressão dos governos para redução dos seus gastos com saúde. Neste cenário, a capacidade de inovação permanente será fator crítico para a busca da vantagem competitiva sustentável. Essa pesquisa tem como objetivo identificar o nível de desenvolvimento de competências para a inovação e até que ponto a presença destas competências, em uma amostra de empresas nacionais da indústria farmacêutica brasileira, está relacionada com seu desempenho competitivo. Inicialmente foram realizados levantamento bibliográfico e a aplicação de um questionário, construído especificamente para o setor analisado. A análise dos dados coletados resultou na identificação de níveis baixos e médios de internalização das competências para inovar. Como esperado, o grupo de empresas com maior nível de desenvolvimento dessas competências apresentou graus mais elevados em relação às variáveis de desempenho. O estudo evidenciou, ainda, que as competências "Inserir a Inovação na Estratégia da Organização" e "Cooperar para as inovações", possuem um relacionamento positivo direto com a margem líquida das empresas pesquisadas. / Dissertação (mestrado) - Pontifícia Universidade Católica, Rio de Janeiro, 2010. / Bibliografia: p. 131-138. / Inclui notas de rodapé.

O enfoque estratégico direcionado aos recursos internos das organizações, impulsionado a partir da década de 80, foi sendo disseminado em diversos segmentos do mercado, chamando a atenção também para o setor de logística e transportes, devido à sua expressiva participação na área de serviços e ao impacto dos custos logísticos, em especial o de transporte, no faturamento das empresas. Deste modo, este estudo teve por objetivo verificar de que forma os recursos organizacionais são explorados e empregados nas empresas de transporte rodoviário de cargas de Caxias do Sul e como contribuem para sua estratégia competitiva, no contexto da logística. A pesquisa efetuada teve natureza aplicada, abordagem qualitativa e objetivo exploratório, do tipo estudo multicasos, através da aplicação de entrevistas em profundidade junto aos principais gestores das nove empresas selecionadas, com uso de matriz de recursos e do modelo VRIO (valor, raridade, imitabilidade e organização) para organização e análise dos dados. Amparado nas premissas da visão baseada em recursos (Resource Based View – RBV), o estudo possibilitou a análise das características inerentes aos principais recursos organizacionais das empresas de transporte, revelando que, embora as empresas possuam recursos similares, suas vantagens competitivas provêm da heterogeneidade da forma como elas utilizam e exploram estes recursos. Os resultados evidenciaram a contribuição predominante dos recursos intangíveis na obtenção de vantagem competitiva sustentável, sobretudo da marca registrada e dos processos logísticos, confirmando a relevância da exploração dos recursos organizacionais para a estratégia competitiva dos Prestadores de Serviços Logísticos (PSLs). / Submitted by Ana Guimarães Pereira (agpereir@ucs.br) on 2016-07-29T12:10:19Z No. of bitstreams: 1 Dissertacao Felipe Luis Mandelli.pdf: 2182849 bytes, checksum: 6e02781e9b5c424694280f5ef995180e (MD5) / Made available in DSpace on 2016-07-29T12:10:19Z (GMT). No. of bitstreams: 1 Dissertacao Felipe Luis Mandelli.pdf: 2182849 bytes, checksum: 6e02781e9b5c424694280f5ef995180e (MD5) Previous issue date: 2016-07-29 / The strategic focus directed to the internal resources of the organizations, promoted as from the decade of the 80s, has been disseminated in various segments of the market, also calling attention to the logistics and transport sector, due to its expressive participation in the area of services and the impact of the costs with logistics, mainly the ones referring to transportation, on the invoicing of the companies. In this manner, this dissertation has the objective of verifying how the organizational resources area explored and employed in highway cargo transport companies of Caxias do Sul and how they contribute to its competitive strategy in the context of logistics. The research performed had an applied nature, a qualitative approach and an exploratory objective, of a multiple case study, by the application of in-depth interviews with the principal managers of the nine companies selected, with use of the resource matrix, and VRIO (value, rarity, imitability, and organization) for organization and analysis of data. Supported by the premises of the Resource Based View (RBV), the study enables the analysis of the inherent characteristics of the principal organizational resources of the transport companies, revealing that, although the companies have similar resources, their competitive advantages come from the heterogeneity of the manner they utilize and explore these resources.The results evidenced the predominant contribution of the intangible resources in obtaining a sustainable competitive advantage, especially of the registered trade mark and of the logistic processes, confirming the relevance of the exploration of organizational resources for the competitive strategy of the Logistics Service Providers.

Thesis submitted in fulfilment of the requirements for the degree Master of Technology INFORMATION TECHNOLOGY in the Faculty of INFORMATICS AND DESIGN at the Cape Peninsula University of Technology 2013 / In this information age, Enterprise Resource Planning (ERP) system implementation simplifies complexities within organisational heterogeneous Information Systems (IS). Following the early era of computerisation, ERP systems were designed to provide a formal integration of the whole enterprise with a business focussed approach to the application of Information and Communication Technology (ICT). With the advent of ERP systems, organisations in industry have invested substantially in these systems to assist and augment their ability to form more effective management of their resources across corporate walls and business functions through an integration of information and operations. In the public sector, governments at all levels have also turned to ERP systems to address their needs. As such, ERP implementation has become a new solution that many public institutions are venturing into, based on the evidence of benefits in the commercial sector. However, in the public sector, ERP systems should not be focussed on just internal organisational benefits. Due cognisance must be given, during design and implementation, to the citizen, who is the key public sector beneficiary. The benefits from ERP systems implementation and utilisation are well researched and documented by various scholars. However research has mainly focused on the private sector. Given the growing importance of ERP systems in the public sector it has become imperative to advance understanding in the arena of government with regards to public ERP system implementation and utilisation. Thus, an important question that warrants investigation is: ―What are the benefits for the citizen when ERP systems are implemented by municipalities?‖ The empirical work reported in this research investigated, via an in-depth case study, how the citizen benefits from ERP implementations in municipalities. Fifteen respondents, who are employees the City of Cape Town Municipality, were interviewed. Their interview transcripts, together with the other supporting documents they supplied and information from the City‘s website, were analysed through hermeneutical analysis. The analysis of the data was facilitated by the use of Atlas.ti, a computer-aided qualitative analysis software tool. Four key findings emanated from the analysis.  Indirect ERP-system benefits: The benefits in this category denoted those benefits that are generically found in any ERP system regardless of it being implemented in a private or public enterprise setup.  Direct citizen benefits: These are the benefits that are noticeable and directly extended to the citizens even without the knowledge of the existence of the ERP system.  Effective ERP system benefits management: This finding elaborated how the ERP system can be sustainably managed to ensure that it delivers maximum benefits to the citizens in a long term.  Efficient and effective use of public money: This finding explained the outcomes of utilising the ERP system, specifically in public enterprises, such as municipalities. The findings of this study are important in that they would assist to articulate and improve the business cases when municipalities commence with planning for ERP system acquisition. This is especially important given the high cost related to ERP system implementation. More importantly, the findings provide a basis for the identification of citizen benefits which are related to ERP system implementation. This provides municipal management a frame within which to improve the on-going management of ERP systems. The findings thus support improved ERP system benefits management and which would in turn ensure improved service delivery to the citizenry.

Os sistemas integrados de gestão, em especial os ERP, têm sido utilizados pela empresas de construção civil para melhoria de seus processos, com vistas a aumentar os ganhos de produtividade e de qualidade, reduzir os custos e criar vantagens competitivas. Entretanto, a implantação desses sistemas gera uma grande mudança organizacional, o que justifica o fato de algumas empresas obterem bons resultados e outras não. A presente pesquisa identifica quais as variáveis associadas aos processos de implantação, gerenciamento e desempenho do sistema ERP interferem nas variáveis associadas à maturidade organizacional em empresas de construção civil. Para alcançar esse objetivo foi realizada uma pesquisa descritiva e quantitativa em 106 empresas construtoras espalhadas pelo Brasil, que utilizam ou não sistema ERP. A análise dos resultados foi realizada por meio de estatísticas, com análises descritivas e multivariadas. As técnicas aplicadas na análise multivariada foram correlação de Pearson e análise discriminante. Contatou-se que a implantação do ERP impacta nas variáveis da maturidade organizacional nos seguintes aspectos: visão estratégica, relacionamento com cliente, gerenciamento de recursos humanos, gestão de TI e gestão financeira. As organizações com o sistema apresentam maior taxa de crescimento e de quantidade de clientes, reconhecimento de “marca”, alto nível de formação do corpo gerencial, integração entre os processos e departamentos, melhor fluxo de informação, maior formalização de atividades e processos, mais planejamento de atividades e melhor gerenciamento de recursos humanos. / The construction companies have used the integrated management systems, especially ERP, to improve its processes, in order to increase the gains in productivity and quality, reduce costs and create competitive advantages. However, deploying such a system entails a major organizational change, which explains the fact that some companies give good results and some not. This research identifies which variables associated with the processes of deployment, management and performance of the ERP system interfere with variables associated with organizational maturity in construction companies. This objective was achieved by conducting a descriptive research and quantitative in 106 construction companies throughout Brazil that use ERP system or not. Analyzed the results using statistics with descriptive analyzes and multivariate analyzes. Pearson correlation and discriminant analysis techniques were used for multivariate analysis. The results show that ERP implementation impacts on the variables of organizational maturity in the following aspects: strategic vision, customer relationship management, human resources, IT management and financial management. Organizations using ERP have a higher growth rate and number of clients, recognition of "brand", high level of training of the management, integration between departments and processes, better information flow, greater formalization of activities and processes, more planning activities and better management of human resources.

Os sistemas integrados de gestão, em especial os ERP, têm sido utilizados pela empresas de construção civil para melhoria de seus processos, com vistas a aumentar os ganhos de produtividade e de qualidade, reduzir os custos e criar vantagens competitivas. Entretanto, a implantação desses sistemas gera uma grande mudança organizacional, o que justifica o fato de algumas empresas obterem bons resultados e outras não. A presente pesquisa identifica quais as variáveis associadas aos processos de implantação, gerenciamento e desempenho do sistema ERP interferem nas variáveis associadas à maturidade organizacional em empresas de construção civil. Para alcançar esse objetivo foi realizada uma pesquisa descritiva e quantitativa em 106 empresas construtoras espalhadas pelo Brasil, que utilizam ou não sistema ERP. A análise dos resultados foi realizada por meio de estatísticas, com análises descritivas e multivariadas. As técnicas aplicadas na análise multivariada foram correlação de Pearson e análise discriminante. Contatou-se que a implantação do ERP impacta nas variáveis da maturidade organizacional nos seguintes aspectos: visão estratégica, relacionamento com cliente, gerenciamento de recursos humanos, gestão de TI e gestão financeira. As organizações com o sistema apresentam maior taxa de crescimento e de quantidade de clientes, reconhecimento de “marca”, alto nível de formação do corpo gerencial, integração entre os processos e departamentos, melhor fluxo de informação, maior formalização de atividades e processos, mais planejamento de atividades e melhor gerenciamento de recursos humanos. / The construction companies have used the integrated management systems, especially ERP, to improve its processes, in order to increase the gains in productivity and quality, reduce costs and create competitive advantages. However, deploying such a system entails a major organizational change, which explains the fact that some companies give good results and some not. This research identifies which variables associated with the processes of deployment, management and performance of the ERP system interfere with variables associated with organizational maturity in construction companies. This objective was achieved by conducting a descriptive research and quantitative in 106 construction companies throughout Brazil that use ERP system or not. Analyzed the results using statistics with descriptive analyzes and multivariate analyzes. Pearson correlation and discriminant analysis techniques were used for multivariate analysis. The results show that ERP implementation impacts on the variables of organizational maturity in the following aspects: strategic vision, customer relationship management, human resources, IT management and financial management. Organizations using ERP have a higher growth rate and number of clients, recognition of "brand", high level of training of the management, integration between departments and processes, better information flow, greater formalization of activities and processes, more planning activities and better management of human resources.

O enfoque estratégico direcionado aos recursos internos das organizações, impulsionado a partir da década de 80, foi sendo disseminado em diversos segmentos do mercado, chamando a atenção também para o setor de logística e transportes, devido à sua expressiva participação na área de serviços e ao impacto dos custos logísticos, em especial o de transporte, no faturamento das empresas. Deste modo, este estudo teve por objetivo verificar de que forma os recursos organizacionais são explorados e empregados nas empresas de transporte rodoviário de cargas de Caxias do Sul e como contribuem para sua estratégia competitiva, no contexto da logística. A pesquisa efetuada teve natureza aplicada, abordagem qualitativa e objetivo exploratório, do tipo estudo multicasos, através da aplicação de entrevistas em profundidade junto aos principais gestores das nove empresas selecionadas, com uso de matriz de recursos e do modelo VRIO (valor, raridade, imitabilidade e organização) para organização e análise dos dados. Amparado nas premissas da visão baseada em recursos (Resource Based View – RBV), o estudo possibilitou a análise das características inerentes aos principais recursos organizacionais das empresas de transporte, revelando que, embora as empresas possuam recursos similares, suas vantagens competitivas provêm da heterogeneidade da forma como elas utilizam e exploram estes recursos. Os resultados evidenciaram a contribuição predominante dos recursos intangíveis na obtenção de vantagem competitiva sustentável, sobretudo da marca registrada e dos processos logísticos, confirmando a relevância da exploração dos recursos organizacionais para a estratégia competitiva dos Prestadores de Serviços Logísticos (PSLs). / The strategic focus directed to the internal resources of the organizations, promoted as from the decade of the 80s, has been disseminated in various segments of the market, also calling attention to the logistics and transport sector, due to its expressive participation in the area of services and the impact of the costs with logistics, mainly the ones referring to transportation, on the invoicing of the companies. In this manner, this dissertation has the objective of verifying how the organizational resources area explored and employed in highway cargo transport companies of Caxias do Sul and how they contribute to its competitive strategy in the context of logistics. The research performed had an applied nature, a qualitative approach and an exploratory objective, of a multiple case study, by the application of in-depth interviews with the principal managers of the nine companies selected, with use of the resource matrix, and VRIO (value, rarity, imitability, and organization) for organization and analysis of data. Supported by the premises of the Resource Based View (RBV), the study enables the analysis of the inherent characteristics of the principal organizational resources of the transport companies, revealing that, although the companies have similar resources, their competitive advantages come from the heterogeneity of the manner they utilize and explore these resources.The results evidenced the predominant contribution of the intangible resources in obtaining a sustainable competitive advantage, especially of the registered trade mark and of the logistic processes, confirming the relevance of the exploration of organizational resources for the competitive strategy of the Logistics Service Providers.

Orientador: Antonio Batocchio / Dissertação (mestrado profissional) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica / Made available in DSpace on 2018-08-06T08:19:28Z (GMT). No. of bitstreams: 1 Barbeiro_FranciscoMiguel_M.pdf: 3666365 bytes, checksum: 90bcb4b2a8648ea08f9f8360c1b7ed50 (MD5) Previous issue date: 2005 / Resumo: O Planejamento de Vendas e Operações é um processo integrado de gerenciamento do negócio, que pode gerar vantagem competitiva através de uma visão e entendimento do cenário futuro e do envolvimento de um time multifuncional para definir e executar um conjunto de planos operacionais alinhados de modo a maximizar os resultados do negócio e melhor atender os clientes. Este trabalho tem como objetivo apresentar uma metodologia que suporte a implementação de um Processo de Planejamento de Vendas e Operações e testá-la através de sua aplicação prática numa Divisão de Negócios que atende o mercado de consumo a partir de uma manufatura de produção para estoque. Identifica os fatores relevantes para uma implementação de sucesso, abordando os três elementos básicos do S&OP: i) Pessoas - Uma vez que o processo é gerenciado e operacionalizado por pessoas, estas precisam estar conscientes, treinadas, além de entender o que se espera delas. Precisam, também, operar o processo em conformidade com os princípios aprovados, políticas e procedimentos; ii) Processo - Um processo precisa estar formalizado, com etapas, entradas, saídas, definição de responsabilidades e de medidas de desempenho; iii) Ferramentas - Devem estar disponíveis para suportar as pessoas na execução de suas atividades. Podem incluir hardware, software, manuais e sistemas de comunicação. O trabalho aborda, também, os potenciais benefícios de um processo eficaz de S&OP, bem como suas limitações, demonstrando a melhoria do trabalho em equipe, do serviço aos clientes e da gestão de ativos, obtidos pela implementação do processo na Divisão de Negócio analisada / Abstract: Sales and Operations Planning is an integrated business management process to generate competitive advantage by looking forward, understanding future scenarios and involving a multifunctional team to define and execute a set of operational plans, aligned to maximize the business results and best attend the customers. This project aims to present a methodology to support a Sales and Operations Planning Process implementation and test it through a practical application in Business Division that attends consumer market through make to stock manufacturing. Identifies the relevant factors to a well succeeded implementation, covering S&OP basic elements: i) People - Whatever is a process managed and operated by people, they need to be acknowledgeable, trained and understand what is expected of them. They also need to operate the process in accordance with agreed-upon principles, policies and procedures; ii) Process - A process needs to be formalized, defining process steps, inputs, outputs, roles, responsibilities, and measurements; iii) Tools - Need to be available allowing people to fulfill their part in the process. These tools may include hardware, software, manual and communication systems. This project also wants to discuss Sales and Operations Planning potential benefits and limitations, demonstrating the improvements the Business Division achieved related to teamwork, customer service and asset management, due to the S&OP process implementation / Mestrado / Planejamento e Gestão Estrategica da Manufatura / Mestre em Engenharia Mecânica

In this dissertation, more efficient and effective methodologies of formulating and implementing strategy are elaborated, relying on the foundations of procedural justice theory, which states that when a decision-making process is considered “fair”, people to whom the process is applied demonstrate higher levels of trust and commitment. / Doctorat en Sciences économiques et de gestion / info:eu-repo/semantics/nonPublished

Literature suggests that a small number of family businesses are able to make the transition from the founder to other family members with a common reason cited being the lack of planning. This study aims to build understanding of leadership succession in family businesses by focusing on the influence of a founder's family business value set on the succession planning process in Black family-owned businesses. Using the Strauss and Corbin (1990) grounded theory method, this study develops a theory of succession planning of Black familyowned businesses labelled Passing the Spear which is comprised of three stages based on an analysis of 21 qualitative interviews. The Spear was an analogy used to represent both the values of the founder and the family business, thus in Passing the Spear, founders where essentially performing a dual transfer of their values and leadership to the successor. The implementation of the process Passing the Spear was influenced by the family business value set of the founder, which in this study, were labelled as Traditional, Progressive, and Transitional. These value sets were distinguished by their behaviour regarding their choice of successor where founders with a traditional value set exhibited gatekeeping behaviour, while the behaviour of founders with a progressive value set was labelled navigating, and finally, founders with a transitional value set demonstrated behaviour labelled exploring. Furthermore, it was found that after the successor had been chosen, founders appeared to follow a generic succession planning process, however, the ease and timing of implementation was influenced by the family business context, evidence of being proactive and the degree of family business resilience. The process of Passing the Spear comprised of three stages of (a) Showing the spear where the founder's focus is on the induction and socialization of the successor using the strategies of bringing the successor into the family business and managing the family-business interface using relationships; (b) Explaining the spear entailed founders using the strategies of sharing knowledge and teaching the successors about the family business; and ( c) Sharing the spear was where founders focused on empowering the successors by implementing strategies of sharing responsibilities and learning from the successor.The process provides insights into the influence of family business values on the succession planning process and can be useful for founders of Black family-owned businesses in planning for succession in their businesses. In addition, the study provides another perspective of succession planning and offers a contribution to the literature for understanding succession in Black family-owned businesses.

This study assessed the Local Government Turnaround Strategy (LGTAS), from a governance perspective, in addressing service delivery challenges in local government, with specific reference to the Nelson Mandela Bay Municipality (NMBM). The research study comprises six chapters. The research is based on the assumption that one of the biggest challenges facing most municipalities in South Africa is lack of universal access to water and electricity, sanitation, refuse removal systems and local economic development. As a result of these challenges, the NMBM has implemented the NMBM Turnaround Strategy so that it can fulfill its constitutional developmental mandate conferred on it by the Constitution of the Republic of South Africa of 1996. The research study provided a brief historical background on the development and transformation of local government in South Africa. This research adopted both the quantitative and qualitative approaches. The purpose of the research study was to describe and explore the 2009 Local Government Turnaround Strategy (LGTAS) with specific reference to the Nelson Mandela Bay Municipality (NMBM). The evaluation of the LGTAS of the NMBM will therefore be fundamentally descriptive, but highly exploratory in nature. The empirical survey was employed for purposes of the study and the interpretation of the research findings were analysed and described. As a metropolitan municipality, the NMBM has been entrenched with a responsibility to promote developmental progression within its locality (Integrated Development Plan: 2007). This research also identified the strengths and the weaknesses of the LGTAS as it is regarded as critical in successful service delivery. It is envisaged that this research will assist the NMBM, and other municipalities’ country-wide, to identify challenges that they are faced with and deal with it accordingly in terms of the objectives identified in the LGTAS. Furthermore, this research study envisages promoting sustainable development within the NMBM as well as improving the efficiency and effectiveness of service delivery that will ensure communities of their well-being and dignity. Various recommendations are presented, based on the findings primarily from the literature review and empirical survey, on how the existing status quo of the NMBM can be changed to enhance service delivery and be aligned to the Batho Pele principles. If these recommendations are adopted, the NMBM will be able to deal more effectively and efficiently with the developmental obstacles it currently faces.