Made available in DSpace on 2015-03-05T18:40:07Z (GMT). No. of bitstreams: 0 Previous issue date: 11 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / A gestão de marcas de serviços tem sido considerada ponto crítico de estudo em marketing, principalmente relacionado ao valor de marca (brand equity). Muitas pesquisas apontam diferenças significativas entre produtos e serviços que indicam que estudos específicos sobre bens intangíveis devem ser ampliados. Além disso, é amplamente discutida a necessidade de validação de métricas de marketing capazes de mensurar elementos não tangíveis. Assim, esta pesquisa avalia um modelo considerando a investigação dos elementos (ou dimensões) que impactam no valor de marca em serviços sob a perspectiva do consumidor. Para tal apresenta a proposição de um modelo, que é testado e validado através de uma pesquisa descritiva, baseada em uma survey com 806 consumidores de bancos e universidades da região da Grande Porto Alegre. Como resultado da pesquisa foi possível validar o modelo proposto utilizando a técnica de Modelagem de Equações Estruturais e avaliar o impacto das ações do marketing de marca na resposta do consumidor. / Brand management has been considered a critical point of marketing study, mainly when it is related to brand equity. Many studies show significant differences between products and services indicating that new studies, specifically about services, must be conducted. Moreover, it has been widely discussed the need for metrics validation in marketing to measure intangible elements. This paper evaluates a model that takes into account the investigation of elements (or dimensions) which determine service brand equity under consumers’ perspective. Therefore, a brand model proposal is presented, tested and validated through descriptive research based on a survey covering 806 banks and university consumers in Porto Alegre. The survey results made it possible to validate the proposed model by using the Structural Equations Modeling, as well as to assess the impact of marketing actions on the consumer response. The implications of such results in marketing theory and brand management are discussed and new research topi

Made available in DSpace on 2015-02-04T21:39:34Z (GMT). No. of bitstreams: 1 Georges Bucher Keramidas.pdf: 999173 bytes, checksum: 0a7b9aa08a2d8a637d3d994ef6c4a492 (MD5) Previous issue date: 2007-03-22 / Esta dissertação tem como objetivo analisar a comunicação como fator de construção de marca para produtos de consumo de massa sem diferencial competitivo. Para o desenvolvimento do trabalho foi utilizado o Estudo de Caso da cerveja Nova Schin, lançada com a finalidade de substituir a cerveja Schincariol, numa operação de reposicionamento de produto. A cerveja é vista nesse estudo como um produto sem diferencial competitivo no que diz respeito à sua formulação, ou seja, uma categoria de produtos similares, quase commodities, onde o diferencial acaba sendo seu brand equity, o conjunto de atributos intangíveis, que a marca consegue transferir para o produto. Como em outros estudos qualitativos, o método do Estudo de Caso depende das percepções do investigador sobre os significados do fenômeno pesquisado e ao contrário dos outros métodos, utiliza numerosas outras fontes de dados para triangular as percepções e o significado dentro de um contexto mais largo. Dados secundários foram utilizados tanto de fontes brasileiras como americanas, canadenses e européias, estas últimas para visualizar um mercado futuro. Seguiu-se uma primeira fase de pesquisa com o comércio de bebidas do mercado santista, que permitiu ter-se uma visão da distribuição dos produtos e a avaliação quanto à similaridade do mercado santista em relação ao mercado nacional. Finalmente, o Estudo de Caso, com jovens consumidores de cerveja, teve como principal objetivo verificar em que ponto da Pirâmide de Construção de Brand Equity se encontra a cerveja Nova Schin, e o efeito da comunicação nesse resultado. Os resultados do estudo demonstram a forte e efetiva participação da comunicação na construção da marca nessa categoria de produtos, entretanto, como se trata de uma pesquisa qualitativa, estes resultados não podem ser aceitos de forma conclusiva, mas sim como um ponto de partida para próximos estudos mais aprofundados.

The purpose of the study is to examine how retailing trough brand owned outlet stores effectsthe fashion brand. The problem that the essay is aimed to solve is how the fashion brand isinfluenced by selling through outlets and what opportunities and risks it has on the brand. Thestudy has been carried out by qualitative methods using interviews to answer the questionformulation. Three empirical perspectives have been chosen; an expert-, business- andconsumer perspective which have been linked up with three applicable theories. The fashionbrand Acne and its two stores; the flagship store and the outlet store have been chosen as acase study. This perspective and the two other have had the function to support generalconclusions taken. The study showed that in a short term, selling through outlet stores doesn’taffect the fashion brand in a negative way. Instead the result demonstrated that the brandcould benefit from this kind of business if it is correctly handled. The opportunities thatoutlets provide are an expansion of brand knowledge in the market. The excess of inventoriescan be sold through a channel which the company can control. The most significant risk liesin the re-positioning of the brand that outlet retailing in a large extent can bring. / Program: Textilekonomutbildningen

This dissertation examines the impact of social media use on the brand equity of magazine brands. Building on an integrative model, which brings together classical theories of brand management and the frontiers of research in social media, this study examines one of the first magazines to incorporate social media in its marketing strategy. In addition to four interviews conducted with social media strategists and field experts, this study has used observation data and an online self-completion questionnaire in the analysis of its case. As a result, this study concludes that social media use impacts brand equity of magazine brands in four major ways: (1) Social media opens a new direct communication channel between the magazine brand and its audience; (2) Social media increases magazine brand’s presence and therefore the influence in the daily lives of its audience; (3) Social media facilitates magazine audience’s involvement in promoting the brand indirectly with its numerous content sharing functionalities, and in a very natural manner; and finally (4) Social media helps the magazine brand form and manage concrete relationships with its audience.

Brands have for a long time been used to identify and distinguish organizations, companies and products, it can be compared to as the soul of a company. A brand extension is a clear channel for product innovation, which can be a powerful tool to hold a competitive advantage. Product innovations can create differentiation; raise the brands characteristic-values, extend the area of use and block competitors.For 25 years, Panos Emporio has had a leading position in the swimwear industry and in spring of 2011 the company launched their first clothing collection for men and woman, and has recently launched an online store. The company is extending their brand and now that they have a new product category they are facing a challenge, which is underlying in our research question: How can Panos Emporio, a swimsuit brand, expand their brand image and identity to their new clothing line? The purpose of this report is to highlight important factors within brand extension that could be of value to Panos Emporio and other companies facing a brand extension.The report is a qualitative study using an abduction methodology where empirical findings have been studied parallel with the theories and vice versa. We have conducted interviews and observations, and have also collected quantitative data in form of a customer interview, to gain an understanding of the reality. We have chosen to examine and observe the brand Panos Emporio by asking questions regarding the company‟s organization, brand identity and image, as well as customer attitudes. The theoretical framework is underlying in our research study, with the initiation of portraying a brands meaning, importance and structure. Furthermore theories of brand extension with an emphasis on approach strategy and its advantages and disadvantages. The empirical chapter includes, information concerning the company´s brand, collections, costumer and retailers, as well as marketing strategies, which is a part of our data presentation.Out of our theoretical and empirical part we came to the conclusion that Panos Emporio should consider making the consumers more aware of the clothing collection before launching more products within a new product category, since the lack of awareness can throw a shadow over the main product and bring down the brand image which in terms affects the brand equity. Having good knowledge regarding the brands attribute, personality, purpose, identity and the relationship with consumers is more important than whether they should extend the brand or not. Companies need to focus on building their brand equity and image, towards the customers first. Authors believe that companies can take great advantages if a strong brand name and relationship is established at first. / Program: Master in Fashion Management with specialisation in Fashion Marketing and Retailing

Syfte - Studien syftar till att undersöka hur ett modeföretags icke-finansiella(konsumentbaserade) brand equity påverkas av co-branding. Studien undersöker hur ettsamarbete mellan två modeföretag, så kallat intrabranschsamarbete, påverkar huvudvarumärketsicke-finansiella brand equity.Metod - Studien utgår från Aakers modell för att mäta brand equity. Metoden för studien harvarit att använda fokusgrupper för att undersöka konsumentattityder till co-branding. I studienanvändes ett verklighetsbaserat modesamarbete som diskussionsunderlag för fokusgrupperna,där ett fallföretag och dess samarbete med en annan modeaktör valdes ut. Totalt 12 styckenstudenter från Textilhögskolan i Borås deltog i studien, fördelat över två fokusgrupper.Fynd - Studien visar att ett modevarumärkes brand equity kan stärkas och påverkas positivt medhjälp av co-branding.Begränsningar - Uppsatsen är begränsad till ett samarbete genomfört av två textilföretag vilketgör resultaten främst applicerbara på samarbeten inom modebranschen. Fler genomförda studier,med ett större antal fokusgrupper och en bredare population, skulle kunna ökageneraliserbarheten.Originalitet - Studien undersöker konsumentattityder till co-branding inom modebranschen medhjälp av fokusgrupper. Resultatet ger empiriska indikationer på hur svenska studenter ser på cobrandinginom mode branschen och hur ett modeföretags brand equity påverkas av co-branding. / Program: Textilekonomutbildningen

This thesis addresses the subject of brand management. My main objective was to summarize the issue of brand management and apply the acquired knowledge on the selected brand of food products on the Czech market, i.e. to assess its current management and the current situation and where appropriate, propose recommendations for the future. I use the case study method, the method of survey and analysis of primary and secondary data. The theoretical part deals with the concept of brand, its features and basic identifiers. Furthermore, I analyze the theme of brand management and brand value (equity) and focus on individual steps of brand management scheme by S. M. Davis. The practical part describes the market, the manufacturer of the brand and the brand itself. Elaborated is also a questionnaire survey conducted under the thesis. The final part is devoted to summary and analysis of the current situation of brand management and design of possible improvement in the future. The results of this thesis could be used as incentive for brand management of the brand, or for inspiration for the management of other food brands.

Submitted by Sandra Pereira (srpereira@ufrrj.br) on 2016-08-05T13:32:29Z No. of bitstreams: 1 2007 - ?rica Sai?o Caputo.pdf: 973917 bytes, checksum: e44041e60dbf27ce142b265b8d22da99 (MD5) / Made available in DSpace on 2016-08-05T13:32:29Z (GMT). No. of bitstreams: 1 2007 - ?rica Sai?o Caputo.pdf: 973917 bytes, checksum: e44041e60dbf27ce142b265b8d22da99 (MD5) Previous issue date: 2007-08-23 / This work presents an analysis on brand, intangible asset that has assumed increasing contribution in the process of generation of value to the business, characterizing itself as a differentiation factor. One strong brand can surpass the factor price in the purchase decision and allows to move away the perception of commodity that the customers can attribute to the product or service. This study considers an analysis of the force of the brand in a segment where the product basically does not have differentiation, that is the sector of woollen steel sponge, in order to verify its contribution for the company performance as a competitive distinction. For this analysis the Bombril, whose brand was chosen it is synonymous of the category, being applied an adaptation of the method of brand evaluation considered by Oz?rio (2003) to confirm the premise of that a strong brand is an asset that handspike the result of the business. As Oz?rio model (2003) is indicated for brands considered strong, we performed a qualitative analysis based on the Muniz?s study of the dimensions of brand personality (2005), which is a determining factor for the strength of the brand, and premises identified by Aaker (1998) as characteristics of a company with a strong brand, which confirmed its applicability to the case. According to the model, a strong brand add value to the company by generating marginal cash flow, compared to operating margin typical of companies without the attribute of the brand in the industry and the value of company with brand attribute. The calculation of brand value would be obtained by the difference of the market value of the one company with brand value of the another company without brand value. Considering that the brand is an asset which leverages business results, whether by maintenance of customers, or by premium pricing and operating margins over industry companies that do not have the same brand recognition, for this study, we proposed an adaptation in Oz?rio model, evaluating the company's value with and without the brand attribute from the comparative premium pricing. The analysis allowed estimating Bombril brand?s value in R$ 190 million, similar to ranking published by Brand Finance in 2006, which had reference to the financial statements for 2005, the same base year of the analysis, R$ 183 million. / Este trabalho apresenta uma an?lise sobre marca, ativo intang?vel que tem assumido crescente contribui??o no processo de gera??o de valor aos neg?cios, caracterizando-se como um fator de diferencia??o. Uma marca forte pode superar o fator pre?o na decis?o de compra e permite distanciar a percep??o de commodity que os clientes possam atribuir ao produto ou servi?o. Este estudo prop?e uma an?lise da for?a da marca em um segmento em que o produto basicamente n?o tem diferencia??o, que ? o setor de esponja de l? de a?o, de modo a verificar a sua contribui??o para a performance da empresa como diferencial competitivo. Para essa an?lise foi escolhida a Bombril, cuja marca ? sin?nimo da categoria, sendo aplicada uma adapta??o do m?todo de avalia??o de marcas proposto por Oz?rio (2003) para avaliar a premissa de que uma marca forte ? um ativo que alavanca o resultado do neg?cio. Como o modelo de Oz?rio (2003) ? indicado para marcas consideradas fortes, foi realizada uma an?lise qualitativa, com base no estudo das dimens?es da personalidade da marca, que ? um fator determinante para a for?a da marca, de Muniz (2005), e nas premissas identificadas por Aaker (1998) como caracter?sticas de uma empresa com marca forte, que confirmou a sua aplicabilidade ao caso. De acordo com o modelo, uma marca forte acrescentaria valor para a empresa atrav?s da gera??o marginal de fluxo de caixa, comparando-se a margem operacional t?pica de empresas sem o atributo da marca no setor e o valor da empresa com o atributo da marca. A apura??o do valor da marca seria obtida pela diferen?a do valor de mercado da empresa com marca e do valor da empresa sem o valor da marca. Considerando que a marca ? um ativo que alavanca o resultado do neg?cio, seja pela manuten??o dos clientes, seja pela pr?tica de pre?os premium e margens operacionais superiores a empresas do setor que n?o desfrutam do mesmo reconhecimento da marca, para esse estudo, foi proposta uma adapta??o ao modelo de Oz?rio, avaliando-se o valor da empresa com e sem o atributo marca a partir do comparativo da pr?tica de pre?os premium. A an?lise permitiu valorar a marca Bombril em R$ 190 milh?es, valor aderente ao divulgado no ranking de 2006 da Brand Finance, que teve como refer?ncia os demonstrativos financeiros do ano de 2005, mesmo ano-base da an?lise, de R$ 183 milh?es

Since 2004, the economic relevance of small to medium-sized enterprises (SMEs) in the United States has steadily declined while large-scale enterprises' contributions have increased. Large-scale enterprises have maximized opportunities to engage consumers through social media and have created competitive advantages compared to SMEs. The purpose of this multiple case study was to explore the social media consumer brand engagement strategies leaders of SMEs used to positively affect their brands' equity. Relationship marketing and customer relationship management provided the conceptual framework for the study. Data were collected through interviews with 8 craft brewery business owners in the Southeastern United States and content collected from the social media pages of each business. Data were analyzed using within-case and cross-case techniques. Themes that emerged from data analysis included the cost-benefit of social media over traditional marketing platforms, the significance of establishing and maintaining relationships, and the importance of constant and continuous contact with customers. SME leaders may benefit from the results of this study by furthering their knowledge and understanding of social media consumer engagement strategies that positively impact brand equity. Findings may provide owners of small businesses with strategies that may result in social and economic benefits including new employment opportunities, increased revenue, and economic stability in local communities.

Les entreprises tunisiennes s’engagent progressivement dans des démarches de sponsoring sportif et multiplient les initiatives en faveur d’une plus grande stratégie de la marque sponsor. Ce projet de recherche est né de la volonté de comprendre comment le sponsoring sportif est concrètement mis en œuvre au sein des entreprises en étudiant le sponsoring de la marque ainsi que sa répercussion sur le consommateur et sur l’entreprise. Nous avons opté pour l’événementiel sportif comme champs d’études. L’investigation empirique se décompose en trois parties, la première concernant le volet marketing de l’étude, qui touche le comportement du consommateur à travers un questionnaire mené afin d’analyser l’attitude du consommateur sur l’achat de la marque sponsor (exemple : match de football pour la qualification aux Jeux Olympique 2012, Tunisie/Malawi). Pour la seconde partie, elle traite le volet financier qui touche l’entreprise. La technique de l’étude d’évènement a été adoptée pour nous renseigner sur la réaction des investisseurs suite à l’action de sponsoring sportif de la marque (exemple : les Championnats d’Afrique des Nations tous les deux ans, de 1996 à 2012). Enfin, pour appuyer les résultats des deux approches précédentes, un entretien semi directif a été retenu. Neuf interviews ont été menées, ce qui nous renseigne sur la perception des dirigeants. C’est à partir de ces faits, que le sponsoring sportif place en avant de la scène économique, l’influence de la marque sur la valeur des entreprises tunisiennes. Nos résultats ont montré que les entreprises tunisiennes gagneraient à développer le sponsoring sportif de leur marque. / Tunisian companies undertaking progressive steps of sports sponsorship and multiplying their efforts for large-scale brand sponsor strategy. This research aims at unveiling how the sports sponsorship is implemented in companies while studying brand sponsorship and its impact on the consumer and the company on the other hand. We have chosen sports events as our field of study. The empirical investigation is divided into three parts. The first is about the marketing aspect which is primarily concerned with the study of consumer behavior through a survey conducted to analyze the consumer impact on the purchase of the sponsor brand, considering the example of the 2012 qualification Olympic Games football game between Tunisia and Malawi. As for the second part, it deals with the financial in its relation to the company. The technical study event was adopted to learn about the investors’ reaction towards brand sports sponsoring. Taking the example of African Nations Championships every other two years starting from 1996 up to 2012. Finally, to support the outcomes of the two previous approaches, a semi-directive interview was held. Nine interviews were conducted, which provided us with more information about the perception of leadership. Based on these data that sport sponsoring places the influence of brand on the value of Tunisian companies; our conclusions further demonstrated that Tunisian firms will definitely benefit considerably if they develop sports sponsorship brand.