Made available in DSpace on 2015-04-22T22:10:49Z (GMT). No. of bitstreams: 1 adriana.pdf: 1090377 bytes, checksum: bcf67d621c002e70e87a5e365bfb3f2e (MD5) Previous issue date: 2013-07-24 / In recent decades the interest in quality of work life has been a field of remarkable developments, generating new debates in areas that aim to investigate people from different professions. The organizational environment influences the performance and welfare of employees. Promoting an organizational culture facilitates productivity, and increases the possibilities of high performance, furthermore contributes to the quality of life. The objective of this research is to gain knowledge of favorable indicators for the good organizational climate in the environment of a federal education institute, for that, instruments are being developed and adapted to different cultural contexts, therefore will be developed an instrument research with 58 objective questions, to be applied in Instituto Federal de Educação, Ciência e Tecnologia do Amazonas, Campus Presidente Figueiredo. The data obtained will be statistically analyzed using SPSS software. The objective was to analyze the dimensions of organizational climate that influence the productivity and welfare of the employees, which it will obtain the views of employees (professors and administratives) with relation to ten dimensions established. The employees will evaluate which indicators positively or negatively affect the work environment, this can result in high productivity or mistakes and rework. Lastly it`s expected to indicate strategies that can improve or enhance the welfare and quality of life of the employees. / Nas últimas décadas o interesse pela qualidade de vida no trabalho tem sido um campo de notáveis desenvolvimentos, dando lugar a novos debates em campos que têm como espaço privilegiado de investigação indivíduos de diferentes profissões. O ambiente organizacional influencia a performance e o bem estar dos colaboradores. A promoção de um clima organizacional favorável facilita a produtividade, bem como aumenta as possibilidades do alto desempenho, ademais contribui para a qualidade de vida das pessoas. Esse trabalho tem como objetivo o estudo dos indicadores favoráveis ao bom clima organizacional no ambiente de uma instituição federal, para tanto, instrumentos vêm sendo criados e adaptados a contextos culturais diversos, por conseguinte foi desenvolvido um instrumento de pesquisa, com 58 questões objetivas, que foi aplicado no Instituto Federal de Educação, Ciência e Tecnologia do Amazonas, Campus Presidente Figueiredo. Os dados encontrados foram analisados estatisticamente através do software SPSS. Buscou-se analisar as dimensões do clima organizacional que influenciam a produtividade e o bem estar dos servidores da citada unidade, através de uma pesquisa quantitativa, a qual buscou obter a opinião dos servidores (técnicos administrativos e docentes) com relação às dez dimensões estabelecidas. Os servidores avaliaram quais indicadores influenciam positivamente ou negativamente o ambiente de trabalho, podendo acarretar alta produtividade ou erros e retrabalhos, por fim pôde-se indicar estratégias de melhoraria ou aperfeiçoamento para o bem estar e a qualidade de vida dos colaboradores.

El presente estudio cuantitativo ordinal con un alcance descriptivo y un análisis estadístico inferencial, tiene como objetivo determinar si existe una diferencia significativa en el clima organizacional medido a través de la satisfacción laboral entre empleados contratados directamente y contratados por una empresa de intermediación laboral de las empresas Repsol, Primax y Pecsa ubicadas en Lima. La muestra fue conformada por 379 trabajadores; un 39.3% fueron planilla directa y un 60.7 % fueron planilla service. Los instrumentos que se utilizaron fueron las encuestas de Participación en el trabajo (JIQ) diseñado por Rabindra Kanungo, Soporte Organizativo Percibido (SPOS) creado por Robert Eisenberger y Satisfacción Laboral (JSS) creado por Paul E. Spector en 1985. Todos los instrumentos fueron validados por personas ilustradas en el tema. Los resultados confirman la hipótesis, es decir, sí existe una diferencia significativa en el clima organizacional medido a través de la satisfacción laboral entre empleados contratados por planilla directa y empleados contratados por planilla service. En cuanto a los objetivos específicos, se demuestra que el clima organizacional tiene una influencia significativa en la satisfacción laboral, así como también se demuestra que existen diferencias en la percepción de los mismos en los empleados contratados bajo planilla directa y bajo planilla service. / The present ordinal qualitative study with a descriptive scope and an inferential statistical analysis, has as objective to determine if there is a significant difference in the organizational climate measured through job satisfaction between employees hired directly and hired by a labor intermediation company of the companies Repsol, Primax and Pecsa located in Lima. The sample was composed of 379 workers; 39.3% were direct payroll and 60.7% were payroll by a service. The instruments that were used were Job Involvement Questionnaire (JIQ) designed by Rabindra Kanungo, Survey of Perceived Organizational Support (SPOS) created by Robert Eisenberger and Job Satisfaction Survey (JSS) created by Paul E. Spector in 1985. All the instruments were validated by profesional people in the subject. The hypothesis were confirmed by the results of the study, There is a significant difference in the organizational climate as measured by job satisfaction among employees directly hired and employees hired by companies of job intermediation. The specific objectives were confirmed by the results too. It demonstrated that organizational climate has a significant influence on job satisfaction and also shows that there are differences in the perception of them in employees directly hired and employees hired by companies of job intermediation. / Tesis

El propósito de la investigación tuvo como objetivo general identificar el impacto de la Satisfacción Laboral y Clima Organizacional del Capital Humano en la Sede Corporativa del Grupo Santa Elena y la relación entre ambos constructos relacionados con el bienestar de los trabajadores en el ámbito laboral y personal. Encontrando variables que impactan en la Satisfacción laboral y clima organizacional, así como: un plan Anual para el goce vacacional del trabajador, el desarrollo de actividades que fortalezcan la integración tales como actividades recreativas, deportivas y culturales. cursos especializados que amplié en los trabajadores su conocimiento y la identificación con la empresa y sus objetivos, evaluación del desempeño al ser considerados factores determinantes para un buen clima organizacional deseable. Establecer un sistema de trabajo más participativo entre los colaboradores de esa manera poder escuchar las dudas, aportes y recomendaciones de los Trabajadores en aras de mejorar la comunicación en la empresa. Realizar capacitaciones capaces en la medida que esta atiendan las habilidades demandadas de los colaboradores en correspondencia a sus áreas. Evaluar el proceso de capacitación desde la garantía o confiabilidad de los especialistas en temas de capacitación hasta el ejercicio de lo aprendido o el traslado del conocimiento adquirido en las actividades a realizar. la Satisfacción Laboral fue medida con las dimensiones: Necesidades Primarias, Necesidades Sociales y Necesidades Personales, para esto se consideró al Douglas Mc Gregor, asimismo para el Clima Organizacional fue evaluada con las dimensiones de variables causales, variables intermedias y variables finales, a Rensis Likert, Es una investigación de tipo descriptiva correlacional por que las dos variables están relacionadas, así también el diseño de la investigación es no experimental de corte transversal. Los métodos utilizados en la investigación han sido el científico, el documental y el estadístico, En relación con la metodología, nos encontramos frente a una investigación cuantitativa. La población está conformada por 50 colaboradores en la Sede Corporativa Del Grupo Santa Elena a quienes se les aplico una encuesta como instrumento para la búsqueda de información elaborado en base a un cuestionario con respuestas cerradas y medidas en la escala de Likert para obtener sus impresiones respecto a la Satisfacción laboral y Clima organizacional. / The general purpose of the research was to identify the impact of Labor Satisfaction and Organizational Climate of Human Capital in the Corporate Headquarters of the Santa Elena Group and the relationship between both constructs related to the welfare of workers in the workplace and personal. Finding variables that impact on job satisfaction and organizational climate, as well as: An annual plan for the holiday enjoyment of the worker, the development of activities that strengthen the integration such as recreational, sports and cultural activities. specialized courses that expand workers' knowledge and identification with the company and its objectives, evaluation of performance to be considered determining factors for a good organizational climate desirable. Establish a more participatory work system among employees in this way to listen to the doubts, contributions and recommendations of the Workers in order to improve communication in the company. Carry out capable training as it meets the skills demanded of employees in correspondence to their areas. Evaluate the training process from the guarantee or reliability of the specialists in training topics to the exercise of what has been learned or the transfer of the knowledge acquired in the activities to be carried out. Labor Satisfaction was measured with the dimensions: Primary Needs, Social Needs and Personal Needs, for this the Douglas Mc Gregor was considered, also for the Organizational Climate was evaluated with the dimensions of causal variables, intermediate variables and final variables, to Rensis Likert , It is a correlational descriptive type research because the two variables are related, so the research design is also non-experimental of a cross-sectional nature. The methods used in the research have been the scientist, the documentary and the statistician. In relation to the methodology, we are faced with a quantitative investigation. The population is made up of 50 collaborators in the Corporate Headquarters of the Santa Elena Group to whom a survey was applied as an instrument for the search of information prepared based on a questionnaire with closed responses and measures on the Likert scale to obtain their impressions regarding to Work Satisfaction and Organizational Climate. / Tesis

Si bien la seguridad y salud ocupacional es una preocupación permanente en las empresas, recientemente se ha hecho relevante identificar y gestionar los riesgos psicosociales, dado que éstos influyen en la capacidad del trabajador para realizar sus tareas. De allí nuestro interés por identificar los factores psicosociales presentes en el ámbito laboral (de acuerdo con lo señalado en la Ley de Seguridad y Salud en el Trabajo, Ley 29783) y medir su incidencia en el clima laboral y productividad, para una entidad financiera peruana. Para fines metodológicos, esta investigación emplea el enfoque de investigación mixto, bajo el diseño explicativo secuencial. Encontramos que las condiciones laborales de la entidad financiera generan estrés en los colaboradores e inciden negativamente en el clima laboral, dañando algunos indicadores de productividad / Although occupational safety and health is a permanent concern in companies, recently identifying and managing psychosocial risks has become of interest, since those risks influence the worker's ability to perform their tasks. Hence our interest in identifying the psychosocial factors presents in the workplace (according to the provisions of the Law on Safety and Health at Work, Law 29783) and measure their impact on the work environment and productivity for a Peruvian financial institution. For methodological purposes, this research employs the mixed research approach under the sequential explanatory design. The results show that the working conditions of the financial institution generate stress in the employees and negatively affect the work environment, impairing some productivity indicators. / Tesis

El empowerment psicológico es un constructo distinto del clima de empowerment Tiene un efecto mediador entre este último concepto y el desempeño individual y la satisfacción en el trabajo

El presente trabajo aplicativo busca brindar las pautas necesarias para lograr un cambio cultural en una Organización dedicada a la fabricación y exportación de prendas de vestir hacia diversas partes del mundo Cumplir con esta exigencia de atender a diversos mercados en un mundo tan globalizado como el nuestro requiere que la organización se mantenga dentro de un entorno competitivo para lo cual es imprescindible que la cultura que impera en la organización se encuentre alineada a las estrategias y objetivos organizacionales

O objetivo principal deste estudo é contribuir para o esclarecimento da relação existente entre níveis ou estágios de informatização de organizações brasileiras e seus padrões de comportamento administrativo, como envolvimento no trabalho, autonomia, iniciativa, *transparência, objetividade, aceitação de mudanças, valorização da tecnologia e cerca de 90 outros. A pesquisa baseia-se na teoria geral de administração, especialmente na teoria contingencial, nos autores de obras sobre "organizações excelentes", nos estudos sobre estágios de informatização de R. Nolan e Sid Huff e outros, bem como em estudos sobre o efeito da informática nas organizações. A amostra da pesquisa de campo foi obtida através de um questionário com escalas de Likert, remetido via correio, e respondido por 507 pessoas de 155 organizações, localizadas em 5 estados brasileiros e diferenciadas pela natureza da propriedade, Setor de atuação, porte e nível de informatização. Através de técnicas estatísticas paramétricas e nãoparamétricas, identificaram-se associações e relações entre estágios de informatização e padrões de comportamento administrativo. Os resultados obtidos mostram que organizações com estágios de informatização mais elevados apresentam, de forma mais destacada, padrões de comportamento como: informalidade, iniciativa, enfoque no cliente, projeção de longo prazo, menor envolvimento dos gerentes, capacitação ampla, menor apoio a eventos sociais, gerência "laissez-faire". Expectativas, sugeridas pela literatura, de relação entre estágios elevados de informatização e padrões de comportamento administrativo como transparência e objetividade, não se confirmaram. Além de outros resultados relevantes, as evidências colhidas contribuem para o esclarecimento do conceito de maturidade organizacional e para o delineamento de estratégias de desenvolvimento das organizações. Finalmente, formulam-se sugestões para novos estudos. / The main objective of this research is to study the relationships between the stages of informatization of Brazilian organizations and their administrative behavior patterns, such as work involvement, autonomy, initiative, transparency, acceptance of change, technology valorization and around 90 other patterns. The theoretical framework is constructed based on general theory of administration, specially the contingency theory, on studies that deal with the concept of "excellent organizations", studies about informatization stages and the effect of computer technology on organizations. The research sample was obtained from the return of a Likert type mailed questionnaire, which was answered by 507 persons from 155 organizations. They were located in five Brazilian states and classified by the nature of property, type of industry, size and informatization stages. Using parametric and nonparametric statistics, associations and relations were identified between the informatization stages and the administrative behavior patterns. The results showed that organizations with higher stages of informatization tended prior to present behavioral patterns such as informality, initiative, client focus, long-time projection, minor midlle managers involvement, far-reaching qualification, weak support to social events, "laissez-faire management". Expectations suggested by the literature of relationship between informatization stages and administrative behavior patterns such as transparency and objectivity were not confirmed. Besides other relevant results the study allowed for explorations of the concept of organizational maturity and for the drafting development strategies. Finally, follow up studies are suggested.

La presente investigación está orientada a realizar un análisis sobre el Clima Organizacional del área de producción de la empresa Corporación G; el cual es el punto de partida para la implementación de un sistema de retribuciones variables. La investigación ejecutada es de carácter cualitativo y cuantitativo; en donde la población estuvo conformada por la totalidad de los operarios del área de producción: el cual consta de 20 trabajadores. Igualmente, Se aplicó una encuesta de escala valorativa tipo Likert, tomado de Sonia Palma, este instrumento nos ayudó a conocer el clima organizacional de la empresa. Asimismo, se realizó una entrevista a profundidad a 4 operarios y a la Gerente general; esta metodología nos dio a conocer los Insights de los trabajadores y stackeholder, la cual nos permitió proponer un sistema de retribuciones variables que se adecuen a las necesidades y deseos de toda la organización. Los resultados nos permitirán conocer sí es relevante la aplicación de un sistema de retribuciones variables para mejorar el clima organizacional de la empresa Corporación G, y si podría implementarse en una MIPYME del mismo rubro. / The present investigation is oriented to carry out an analysis on the Organizational Climate of the production area of Corporación G, which would be the starting point for the implementation of a variable remuneration system and how this would affect the organizational climate of the company. The research carried out is of a quantitative and qualitative nature, where the population was made up of all the workers in the production area, which consists of 20 workers. A Likert-type assessment scale survey was applied, taken from Sonia Palma, which helped us to know the organizational climate of the company. Likewise, an in-depth interview was conducted with 4 operators and the General Manager; this methodology gave us to know the Insights of the workers and stackeholder. This research allowed us to propose a variable remuneration system that is adapted to the needs and wishes of the entire organization. The results will allow us to know if the application of a variable remuneration system is relevant to improve the organizational climate of the Corporación G Company, and if it could be implemented in an SME of the same category. / Tesis

Submitted by Noeme Timbo (noeme.timbo@metodista.br) on 2016-09-02T18:32:54Z No. of bitstreams: 1 Lucyene Pereira Pinto Infante.pdf: 2062761 bytes, checksum: 78eccf998654c89aa807f52d8650f389 (MD5) / Made available in DSpace on 2016-09-02T18:32:54Z (GMT). No. of bitstreams: 1 Lucyene Pereira Pinto Infante.pdf: 2062761 bytes, checksum: 78eccf998654c89aa807f52d8650f389 (MD5) Previous issue date: 2016-04-11 / The unsuitable conditions lived by corporations is affecting not only workers from private companies, but are also equally found in the state-based corporations, counteracting the expectations that the government apparatus would eliminate the unhealthy conditions and could created better ones, prevailing the health promotion. Facing this scenario, it is still to be known why it is a common sense in our society that workers hired by the government are submitted to better work conditions and health insurance when compared to private companies’ workers. This study aims to identify and describe the possible relations between the organizational environment and the Burnout in government employees from a federal educational institution.It will also describe the present and dominant organizational environment. The current study has a quantitative nature as well as a deep and exploratory study case. The data presented was obtained by the use of the organizational climate scale (ECO), the Burnout Characterization Scale (ECB) and a sociodemographic questionnaire. All the electronic automatically self- applicable instruments were available for the institution. 201 public agents participated in the study, the average age was 37, predominantly graduated and married. The results revealed that one quarter of the participants rarely experimented burnout; however another quarter is frequently experimenting burnout. The workers noticed an average organization climate, highlighting a good cohesion among the fellow workers coworkers and concluded that the reward is low. Another highlight is the big dispersion between the climate perceptions, which leads to the conclusion that there are still unidentified subclimates in the current investigation, possibly occasioned by a weak force of climate and by the participation of employees from different teaching units, administrated by local managers with relative autonomy. The result of the calculations of correlation revealed that, the less support given by the managers and the institution, cohesion between coworkers and more control/pressure received, more exhausted they feel which leads to a worse relation between the people in contact with the workers and the disappointment at work grows. Physical comfort is less associated with this issue, and control/pressure is both positively and negatively associated with the contact between the workers and the people. Therefore, the hypothesis that there is a link between burnout and organizational climate was confirmed. The results also revealed that workers with burnout noticed a worse climate than workers without burnout, confirming the second hypothesis. These workers also revealed themselves neutral when questioned about support from superiors and physical comfort, do not notice control/pressure, neither reward, however they do realize the cohesion between the coworkers. The result suggests that the workers use this relation to tolerate the indifference and lack of stimulation experienced at work. The results obtained by this study concluded that the organizational climate is weak, and probably influenced by an insufficient organizational culture, explaining the heterogeneity of the perception of the climate lived by the workers. Although there is burnout between a few participants, it should be noted that one quarter of them is currently stricken in this syndrome and it potentially could affect the others. / As condições inadequadas vivenciadas nas organizações afligem não só os trabalhadores da iniciativa privada, pois são igualmente encontradas no segmento estatal, contrariando a expectativa de que o aparato governamental eliminaria as condições insalubres e criaria outras melhores nas quais prevalecesse à promoção de saúde. Diante desse panorama questionou-se porque, uma vez que, pelo menos do ponto de vista da sociedade leiga, esses servidores estão submetidos a condições privilegiadas de trabalho. O presente estudo objetivou identificar e descrever possíveis relações entre o clima organizacional e o burnout em servidores públicos de uma instituição federal de ensino. Objetivou-se ainda descrever o clima organizacional predominante. A pesquisa realizada teve cunho quantitativo, tipo estudo de caso e exploratória. A coleta de dados deu-se por meio das escalas ECO (escala de clima organizacional), ECB (escala de caracterização do burnout) e um questionário sociodemográfico, todos os instrumentos autoaplicáveis eletronicamente disponíveis à instituição. Participaram do estudo 201 servidores públicos federais, com idade média de 37 anos, majoritariamente de nível superior e casados. Os resultados revelaram que cerca de um quarto dos participantes raramente experimentaram burnout, no entanto outra quarta parte deles frequentemente experimentaram altos níveis de burnout, resultado bastante expressivo. Os servidores perceberam clima organizacional mediano, destacando-se a boa coesão entre os colegas de trabalho e a percepção de baixa recompensa. Merece destaque a grande dispersão entre as percepções de clima, o que permite inferir haver subclimas não identificados nesta investigação, possivelmente ocasionados por uma força de clima fraca e pela participação dos servidores de unidades de ensino geograficamente distintas, geridas por gestores locais com relativa autonomia. Os resultados dos cálculos de correlação revelaram que, quanto menos os participantes percebem apoio da chefia e da organização, coesão entre colegas, e mais controle/pressão, mais exaustos se sentem, mais desumanizam as pessoas com quem tratam e mais se decepcionam no trabalho e vice-versa. Conforto físico menor está associado a maior desumanização e a mais decepção no trabalho e vice-versa; e que controle/pressão, relaciona-se positiva e fracamente com desumanização e vice-versa. Desta forma, a hipótese de que existe associação entre burnout e clima organizacional foi confirmada. Os resultados também revelaram que os servidores com burnout, perceberam pior clima organizacional que os seus pares sem burnout, confirmando a segunda hipótese. Esses servidores também se mostraram neutros quanto à percepção de apoio da chefia e conforto físico; não percebem controle pressão, nem recompensa; todavia percebem coesão entre os colegas. Esses resultados sugerem que os participantes têm se apoiado nessas relações para suportar a indiferença e ausência de estímulos experimentados no trabalho. Os resultados obtidos nesse estudo permitiram concluir que o clima organizacional é fraco, provavelmente influenciado por uma cultura organizacional fraca, explicando a heterogeneidade da percepção do clima organizacional pelos servidores. Além disso, embora haja burnout entre poucos participantes, há que se atentar que cerca de um quarto deles, encontra-se acometido desta síndrome e isto poderá contagiar os demais.

Tese (doutorado) - Universidade Federal de Santa Catarina, Centro Tecnológico. / Made available in DSpace on 2012-10-17T06:05:22Z (GMT). No. of bitstreams: 0Bitstream added on 2013-07-16T17:34:11Z : No. of bitstreams: 1 178004.pdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)