Made available in DSpace on 2016-06-02T19:51:21Z (GMT). No. of bitstreams: 1 1020.pdf: 1335644 bytes, checksum: 112131170f5e0e3ee17ffa3fb7bc9a1e (MD5) Previous issue date: 2006-05-15 / The strong competition, prominent by the globalized dispute, stipulate that the organizations establish innovations much more frequent and rapid in order to attend the technological, economic and political changes which the society goes through. In this context, the continuous improvement of products and productive processes, which determines incremental and constant changes, is necessary to maintain the competitive company. The need of the organizations to emphasize the customers satisfaction makes the ISO 9001 (International Organization for Standardization) quality system to overview its approach, considering in its requirements this subject with the continuous improvement as well as management for processes. In spite of the norm demands a systemic and structured practice, the continuous improvement activities needs initiatives development, on behalf of the organizations, which goes further than programs and techniques, considering also cultural and behavioral aspects which allows the supported continuous improvement of products and processes. In conclusion, it can be pointed out that the norm ISO 9001:2000 relates only what to do and not how to proceed in order to ensure that the company really accomplishes the continuous improvement of its processes. Therefore, the main goal of this research is to analyses the practice of the continuous improvement, identifying the aspects that promote it, related to the individual culture and behavior as well as the organization as a whole. This work describes the results of an exploratory qualitative research accomplished in supplier companies of capital goods and automotive sectors, certified by the norm ISO 9001, analyzing how they promote its continuous improvement programs, considering the cultural development. Afterwards, considerations are accomplished through the examined companies to evaluate the differences identified among the sector organizations presented, concerning the practice of the continuous improvement and the cultural development which support it. / A acirrada competição, ressaltada pela disputa globalizada, exige que as organizações estabeleçam inovações cada vez mais freqüentes e rápidas a fim de atender às mudanças tecnológicas, econômicas e políticas que a sociedade atravessa. Nesse contexto, a melhoria contínua dos produtos e processos produtivos, que impõe alterações incrementais e constantes, é necessária para manter a empresa competitiva. A necessidade das organizações enfatizarem a satisfação dos clientes fez com que o sistema da qualidade ISO 9001 revisasse sua abordagem, passando a considerar em seus requisitos esse tema por meio da melhoria contínua e do gerenciamento por processos. Apesar da norma exigir uma prática sistêmica e estruturada, as atividades de melhoria contínua necessitam do desenvolvimento, por parte das organizações, de iniciativas que vão além de programas e técnicas, sendo necessário, também, considerar aspectos culturais e comportamentais que permitam a realização da melhoria contínua sustentada dos processos e produtos. Pode-se afirmar que a norma ISO 9001:2000 relata apenas o que fazer e não como proceder para que realmente a empresa realize a melhoria contínua de seus processos. Assim, a presente pesquisa tem como objetivo principal analisar a prática da melhoria contínua, identificando os aspectos que a promovam, relacionados à cultura e comportamentos dos indivíduos e da organização como um todo. Para tanto, este trabalho descreve os resultados de uma pesquisa qualitativa exploratória realizada em empresas fornecedoras dos setores de bens de capital e automobilístico, certificadas pela norma ISO 9001, analisando como essas promovem seus programas de melhoria contínua, considerando o desenvolvimento cultural. Posteriormente, são realizadas considerações acerca das empresas estudadas, para, em seguida, avaliar as diferenças identificadas entre as organizações dos setores em questão, no que diz respeito à prática da melhoria contínua e ao desenvolvimento cultural que a sustenta.

La maîtrise du processus d’innovation est devenu un enjeu majeur pour les acteurs économiques actuels. Plus particulièrement dans les industries de biens d’équipement, le processus de conception et développement est long, complexe et implique différents acteurs travaillant sous des contraintes sévères. L’innovation n’est plus une activité ponctuelle mais récurrente. Le développement de nouveaux produits est donc organisée sous la forme de projets: les «projets d’innovation». A partir des observations portées sur le pilotage des projets d’innovation à l’intérieur d’un groupe industriel appelé Converteam, cette thèse propose une méthode de classification et segmentation des projets d'innovation de biens d’équipement. Afin de concevoir cette méthode de classification, une méthodologie d’observation pour la collecte des données a été mise au point. La campagne d’expérimentation a été menée dans le cadre de six projets d’innovation développés chez Converteam. Nous avons commencé par réaliser une analyse de l’évolution et de la dynamique d’innovation de la technologie des moteurs électriques afin de préciser la problématique industrielle. Ensuite nous avons analysé la littérature afin de trouver les éléments permettant de mettre au point une classification des projets d’innovation. L’étude de ces éléments a abouti dans une méthode de classification qui prend en compte les aspects marketing, technologiques et les attentes des entreprises, pour classer les projets en trois catégories : la différentiation, la neutralisation et l’optimisation. Cette méthode a été testée sur six projets d’innovation ce qui nous a permis de dégager de bonnes pratiques pour chaque catégorie de projet / Mastering the innovation process is a critical and major issue for a wide range of companies in this rapidly changing world. Especially in the capital goods industries where the design and development process is very long, complex and involves many different departments working under severe constraints (limited financial and technological resources, time, standards and rules to follow, etc). Innovation in these industries is no longer casual, but it has became a pivotal activity of the company. Thus, new product development activity is organized into "innovation projects". From observations of the innovative projects driver within a large industrial group called Converteam, this thesis proposes a method for classifying and segmenting capital goods innovation projects. In order to develop this classification method, an observation methodology for data collection has been developed. The experimental procedure was performed in six innovation projects developed at Converteam. We started by analysing the evolution and dynamics of the electric motors technology. Then, we analyzed the literature in order to find the inputs and outputs needed to develop a classification of innovation projects. The study of these elements resulted in a classification method that takes into account the marketing and technological aspects and the company expectations to classify projects into three categories: differentiation, neutralization and optimization. This method was tested on six innovative projects that allowed us to identify good practices for each project category

Este trabalho avalia o grau em que a integração de sistemas de informação tem atendido ao desenvolvimento de bens de capital com engenharia sob encomenda, com base em objetivos de desempenho para o processo de desenvolvimento de produtos. Descreve uma investigação, realizada por meio de pesquisa-ação, sobre o ambiente de desenvolvimento de produtos em uma indústria de bens de capital, conduzida sob a perspectiva organizacional e da tecnologia da informação. Objetiva aumentar a difusão deste tipo de informação para os profissionais deste ramo de atividade e comunidade científica, bem como servir como base para pesquisas e ações de melhoria para a empresa estudada. Focaliza a relevância da caracterização de um modelo de referência para o processo de desenvolvimento de produtos que otimize as atividades de tomada de decisão, controle de fluxo de trabalho, armazenamento de informações e documentos e retro-alimentação de informações em ambientes com engenharia sob encomenda. Apresenta os desafios enfrentados pela empresa estudada quanto à estabilização dos seus processos após uma ampla reformulação da aplicação de sistemas de informação, abordando elementos de sua dinâmica organizacional e diagnosticando o comportamento destes elementos diante das integrações executadas. Aborda ainda os aspectos humanos envolvidos neste segmento, considerando-os como fatores críticos para a aplicação e desenvolvimento de soluções / This work evaluates the support level offered by integrated information systems to engineered-to-order development of capital goods, based on the product development process performance objectives. It describes an investigation, performed by means of an action-research, about the product development environment in a capital goods industry, carried out under the organizational and information technology perspectives. It aims to increase the diffusion of this kind of information among the professionals in this production segment and scientific community, as well to serve as a research and improvement actions base to the studied company. The work focuses on the relevance of a reference model characterization to the product development process in order to optimize the decision making activities, workflow control, document and information storage and feedback in engineering-to-order environments. It presents the challenges faced by the studied company to reach the processes stabilization after a broad changeover of its information systems applications, analyzing its dynamics organizational elements and making a diagnosis of these elements behaviour, considering the achieved integration. It still analyzes the human aspects involved in this industry segment, considering these aspects as critical factors for solutions development and application

Made available in DSpace on 2016-06-02T19:50:09Z (GMT). No. of bitstreams: 1 3243.pdf: 2770731 bytes, checksum: fecc6d83d7363e524492e52317c73556 (MD5) Previous issue date: 2010-10-07 / Financiadora de Estudos e Projetos / Understanding customer needs is considered, in the literature of management product development process, one of the major critical success factors of a new product. However, current researches highlight those traditional methods for lifting these needs show deficiency, especially those latent needs. It has emerged, therefore, theories that seek to improve this situation as: product development focused on the client, principles of ethnography applied to product development process and user innovation. In the latter, the client is considered as having skills not only of knowledge about market needs, but also with technological domain by experience in product use and ability to generate ideas and new applications for new products. Based on these precedings the research proposal on the integration of customers in product development process appeared. This thesis aims at proposing a process for managing the customer‟s integration in the product development process in companies of capital goods. The subsidies for elaborating the proposal derived from a literature review and field research, which included case studies in five companies. The process for the customer integration is composed of three macrophases and six phases. Each phase involves activities, specific tasks and use of techniques and tools to support realization of activities. The macrophase of Customer Integration on Pre-Development involves the phases: Prospection of customer needs and/ or market opportunities, selection of clients for the Pre-Development and integration of customers on idea generation and/ or business opportunities. The macrophase of Customer Integration on Development involves the stages: Selection of clients for his integration in the product development and Customer Integration in the product development. The macrophase of Customer Integration on the Post-Development has as phase the evaluation of the customers integration in the product development. The results of the thesis contribute to both the theoretical knowledge on the subject and the practice of companies. From the theoretical point of view, the proposed process brings together content from various subject areas, analyzes and synthesizes, following the guiding principle of customers integration in product development process. From a practical standpoint, the proposed process assists in the organization and operationalization of customers integration activities, particularly in capital goods companies. / Compreender as necessidades dos clientes é considerado, na bibliografia de gestão do processo de desenvolvimento de produto, um dos principais fatores críticos de sucesso de um novo produto. Entretanto, pesquisas atuais consideram que métodos tradicionais para levantamento dessas necessidades mostram deficiência, principalmente quando são necessidades latentes. Surgiram, assim, teorias que buscam melhorar essa realidade como: desenvolvimento de produto centrado no cliente, princípios de etnografia aplicada ao processo de desenvolvimento de produto e inovação de produto pelo cliente. Ainda, nesta última teoria, considera-se o cliente como tendo competências não somente de conhecimento sobre necessidades do mercado, mas também, com domínio tecnológico pela experiência de uso do produto e habilidades para gerar ideias e aplicações para novos produtos. Com esses antecedentes surgiu a proposta de pesquisa sobre a integração de clientes no processo de desenvolvimento de produto. Esta tese tem por objetivo propor um processo para gerenciar a integração de clientes no processo de desenvolvimento de produtos em empresas de bens de capital. Os subsídios para a elaboração da proposta são decorrentes da revisão bibliográfica e da pesquisa de campo que contemplou estudo de casos em cinco empresas do setor. O processo de integração de clientes é composto de três macrofases e seis fases. Cada fase envolve atividades, tarefas específicas e o uso de técnicas e ferramentas de apoio à execução das atividades. A macrofase Integração de clientes no Pré-Desenvolvimento envolve as fases: Prospecção de clientes com necessidades e/ou oportunidades de mercado, Seleção de clientes para o Pré-Desenvolvimento e Integração de clientes na geração de ideias e/ou oportunidades de negócio. A macrofase Integração de clientes no Desenvolvimento envolve as fases: Seleção de clientes para integração no desenvolvimento do produto e Integração de clientes no desenvolvimento do produto. A macrofase Integração de clientes no Pós-Desenvolvimento tem como fase a avaliação da integração de clientes no desenvolvimento do produto. Os resultados da Tese contribuem tanto para o conhecimento teórico sobre o tema quanto para a prática das empresas. Do ponto de vista teórico, o processo proposto agrupa conteúdos de várias áreas do conhecimento, analisa e relaciona-os seguindo a diretriz principal de integração de clientes no processo de desenvolvimento de produto. Do ponto de vista prático, o processo proposto auxilia na organização e na operacionalização de atividades de integração de clientes, especificamente em empresas de bens de capital.

Made available in DSpace on 2016-06-02T19:51:55Z (GMT). No. of bitstreams: 1 4376.pdf: 6769424 bytes, checksum: 1a56efeff42abaf0147ef3ef112548e1 (MD5) Previous issue date: 2012-02-15 / Over the years, the task of developing and managing production systems has become increasingly complex and, currently, to face the changing customer demands and global competition, managers have the difficult task of combining the efficiency of mass production with customization of pre-industrial craft production era. In this context, the Engineering to Order Capital Goods Industry, exposed to a very adverse market conditions such as high cyclical instability of demand for its products, which depends exclusively on the economy expansion moments, causing, therefore, longer cycles of fluctuation demand with long periods of stagnation followed by periods of high demand, have sought for modern production management strategies, already consolidated in more dynamic segments of the economy, such as lean production and the theory of constraints, to improve production flow and minimize the impact inherent in these production systems with high variety and low volume production, high levels of work-in-process, functional production layouts, high varied workloads, excess of materials handling, etc. This paper studies the Engineering to Order Capital Goods Industry, especially large capital goods, also known as Large Assemblies production systems, aiming to propose a method of joint implementation of lean principles and theory of constraints to simplify the material and information flow, propose the use of suitable SCO (ordering systems) and reduce production lead time in this environment. / Ao longo do tempo, a tarefa de desenvolver e gerir sistemas de produção tem se tornado progressivamente mais complexa e, atualmente, para enfrentar as mudanças de demandas dos clientes e a competição global, os gestores têm a difícil tarefa de combinar a eficiência da produção em massa com a customização da era produção artesanal pré-industrial. Neste contexto, a Indústria de Bens de Capital Sob Encomenda, expostas a condições de mercado muita adversas, como a alta instabilidade cíclica de demanda por seus produtos, que depende exclusivamente dos momentos de expansão da economia causando, portanto, ciclos mais longos de flutuação da demanda com longos períodos de estagnação seguidos por períodos de alta demanda, têm buscado estratégias modernas de gestão da produção, já consolidadas em segmentos mais dinâmicos da economia, como a produção enxuta e a teoria das restrições, para melhorar o fluxo de produção e minimizar o impacto inerente desses sistemas de produção com alta variedade e baixos volumes de produção, altos níveis de estoque em processo, produção em layouts funcionais, cargas de trabalho muito variadas, excesso de movimentação de materiais, etc O presente trabalho estuda o setor de bens de capital sob encomenda, em especial os bens de capital de grande porte, também conhecidas como sistemas de produção de grandes montagens, com objetivo de propor um método de implantação conjunta dos princípios da produção enxuta e da teoria das restrições para simplificar o fluxo de materiais e informações, propor a utilização dos Sistemas de Coordenação de Ordens adequados e reduzir o lead time de produção nesse ambiente.

Este trabalho avalia o grau em que a integração de sistemas de informação tem atendido ao desenvolvimento de bens de capital com engenharia sob encomenda, com base em objetivos de desempenho para o processo de desenvolvimento de produtos. Descreve uma investigação, realizada por meio de pesquisa-ação, sobre o ambiente de desenvolvimento de produtos em uma indústria de bens de capital, conduzida sob a perspectiva organizacional e da tecnologia da informação. Objetiva aumentar a difusão deste tipo de informação para os profissionais deste ramo de atividade e comunidade científica, bem como servir como base para pesquisas e ações de melhoria para a empresa estudada. Focaliza a relevância da caracterização de um modelo de referência para o processo de desenvolvimento de produtos que otimize as atividades de tomada de decisão, controle de fluxo de trabalho, armazenamento de informações e documentos e retro-alimentação de informações em ambientes com engenharia sob encomenda. Apresenta os desafios enfrentados pela empresa estudada quanto à estabilização dos seus processos após uma ampla reformulação da aplicação de sistemas de informação, abordando elementos de sua dinâmica organizacional e diagnosticando o comportamento destes elementos diante das integrações executadas. Aborda ainda os aspectos humanos envolvidos neste segmento, considerando-os como fatores críticos para a aplicação e desenvolvimento de soluções / This work evaluates the support level offered by integrated information systems to engineered-to-order development of capital goods, based on the product development process performance objectives. It describes an investigation, performed by means of an action-research, about the product development environment in a capital goods industry, carried out under the organizational and information technology perspectives. It aims to increase the diffusion of this kind of information among the professionals in this production segment and scientific community, as well to serve as a research and improvement actions base to the studied company. The work focuses on the relevance of a reference model characterization to the product development process in order to optimize the decision making activities, workflow control, document and information storage and feedback in engineering-to-order environments. It presents the challenges faced by the studied company to reach the processes stabilization after a broad changeover of its information systems applications, analyzing its dynamics organizational elements and making a diagnosis of these elements behaviour, considering the achieved integration. It still analyzes the human aspects involved in this industry segment, considering these aspects as critical factors for solutions development and application

Die Konzeption und Durchführung komplexer und auf Innovation ausgerichteter Produktentwicklungsprojekte ist ein fester und wesentlicher Bestandteil des Curriculums im Studiengang M.A. Produktgestaltung an der Fakultät Gestaltung der HTW-Dresden. Praxisnah und in möglichst authentischen Entwicklungsumgebungen wird in Form eines Kooperationsprojekts eine konkrete Aufgabe für ein Unternehmen bearbeitet. Für die Unternehmen sind solche Projekte Teil ihrer mehr oder weniger bereits etablierten kollaborativen Wertschöpfungsnetzwerke. Im gegenteiligen Fall werden solche Modelle von unserer Seite her an die Unternehmen herangetragen und diskutiert. In der Regel entstehen an die Semesterzeiten gebundene und ergebnisoffene Machbarkeitsstudien. Die Studierenden erhalten im Gegenzug die Möglichkeit, ihr theoretisches Wissen ganz eng an der Wirklichkeit zu üben, entsprechende Erfahrungen zu sammeln und sich über solche Projekte für die spätere Berufspraxis zu empfehlen. Die Fakultät Gestaltung hat in diesem Sinne bereits mit einer Vielzahl von Kooperationspartnern zusammengearbeitet und sehr viel positive Erfahrung sammeln können Das Projekt mit dem Arbeitstitel \"Abkantmaschine für die Industrie 4.0\" wurde für die Bystronic AG in Gotha/Thüringen erarbeitet. Die Bystronic AG ist Tochter eines schweizer Unternehmens und stellt Laserstrahlschneid-, Wasserstrahlschneid- und Abkantmaschinen her. / The design and implementation of complex and geared to innovation product development projects is an integral and essential part of the curriculum in the course MA Product design at the Design Faculty of HTW Dresden. Practical and in authentic development environments a specific task is processed for a company in the form of a cooperation project. For companies, such projects are part of their more or less established collaborative value networks. In the opposite case, such models are brought and discussed by our side to companies. Usually caused bound to the semester dates and open-ended feasibility studies. The students receive in return the opportunity to practice their theoretical knowledge very closely to reality, to gain experience and to advise on such projects in their later professional applications and practice. The Faculty of Design has worked in this sense, with a number of partners and gained a lot of positive experience. The project with the working title \"pressbrake for industry 4.0\" has been developed for Bystronic AG in Gotha/Thuringia. The Bystronic AG is a subsidiary of a Swiss company and produces laser cutting and waterjet systems as well as pressbrakes.

Die Konzeption und Durchführung komplexer und auf Innovation ausgerichteter Produktentwicklungsprojekte ist ein fester und wesentlicher Bestandteil des Curriculums im Studiengang M.A. Produktgestaltung an der Fakultät Gestaltung der HTW-Dresden. Praxisnah und in möglichst authentischen Entwicklungsumgebungen wird in Form eines Kooperationsprojekts eine konkrete Aufgabe für ein Unternehmen bearbeitet. Für die Unternehmen sind solche Projekte Teil ihrer mehr oder weniger bereits etablierten kollaborativen Wertschöpfungsnetzwerke. Im gegenteiligen Fall werden solche Modelle von unserer Seite her an die Unternehmen herangetragen und diskutiert. In der Regel entstehen an die Semesterzeiten gebundene und ergebnisoffene Machbarkeitsstudien. Die Studierenden erhalten im Gegenzug die Möglichkeit, ihr theoretisches Wissen ganz eng an der Wirklichkeit zu üben, entsprechende Erfahrungen zu sammeln und sich über solche Projekte für die spätere Berufspraxis zu empfehlen. Die Fakultät Gestaltung hat in diesem Sinne bereits mit einer Vielzahl von Kooperationspartnern zusammengearbeitet und sehr viel positive Erfahrung sammeln können Das Projekt mit dem Arbeitstitel \"Abkantmaschine für die Industrie 4.0\" wurde für die Bystronic AG in Gotha/Thüringen erarbeitet. Die Bystronic AG ist Tochter eines schweizer Unternehmens und stellt Laserstrahlschneid-, Wasserstrahlschneid- und Abkantmaschinen her. / The design and implementation of complex and geared to innovation product development projects is an integral and essential part of the curriculum in the course MA Product design at the Design Faculty of HTW Dresden. Practical and in authentic development environments a specific task is processed for a company in the form of a cooperation project. For companies, such projects are part of their more or less established collaborative value networks. In the opposite case, such models are brought and discussed by our side to companies. Usually caused bound to the semester dates and open-ended feasibility studies. The students receive in return the opportunity to practice their theoretical knowledge very closely to reality, to gain experience and to advise on such projects in their later professional applications and practice. The Faculty of Design has worked in this sense, with a number of partners and gained a lot of positive experience. The project with the working title \"pressbrake for industry 4.0\" has been developed for Bystronic AG in Gotha/Thuringia. The Bystronic AG is a subsidiary of a Swiss company and produces laser cutting and waterjet systems as well as pressbrakes.

Cette thèse étudie comment le taux de change effectif réel (TCER) et ses mesures associées (volatilité du TCER et désalignement du TCER) affectent la croissance de la productivité totale des facteurs (CPTF). Elle analyse également les canaux par lesquels le TCER et ses mesures associées agissent sur la productivité totale des facteurs (PTF). La première partie étudie comment le TCER lui-Même, d'une part, et la volatilité du TCER, d'autre part, influencent la productivité. Une analyse du lien entre le niveau du TCER et la PTF dans le chapitre 1 indique qu'une appréciation de taux de change cause une augmentation de la PTF. Mais cet impact est également non- inéaire: en-Dessous du seuil, le TCER influence négativement la productivité tandis qu'au-Dessus du seuil il agit positivement. Les résultats du chapitre 2 illustrent que la volatilité du TCER affecte négativement la CPTF. Nous avons également constaté que la volatilité du TCER agit sur PTF selon le niveau du développement financier. Pour les pays modérément financièrement développés, la volatilité du TCER réagit négativement sur la productivité et n'a aucun effet sur la productivité pour les niveaux très bas et très élevés du développement financier. La deuxième partie examine les canaux par lesquels le TCER et ses mesures associées influencent la productivité. Les résultats du chapitre 3 illustrent que la volatilité du TCER a un impact négatif élevé sur l'investissement. Ces résultats sont robustes dans les pays à faible revenu et les pays à revenu moyens, et en employant une mesure alternative de volatilité du TCER. Le chapitre 4 montre que le désalignement du taux de change réel et la volatilité du taux de change réel affectent négativement les exportations. Il démontre également que la volatilité du taux de change réel est plus nocive aux exportations que le désalignement. Ces résultats sont corroborés par des résultats sur des sous-Échantillons de pays à bas revenu et à revenu moyen. / This dissertation investigates how the real effective exchange rate (REER) and its associated asurements (REER volatility and REER misalignment) affect total factor productivity growth (TFPG). It also analyzes the channels through which the REER and its associated measurements act on total factor productivity (TFP). The first part studies how the REER itself, on the one hand, and the REER volatility, on the other hand, influence productivity. An analysis of the link between the level of REER and TFP in chapter 1 reveals that an exchange rate appreciation causes an increase of TFP. But this impact is also nonlinear: below the threshold, real exchange rate influences negatively productivity while above the threshold it acts positively. The results of chapter 2 illustrate that REER volatility affects negatively TFPG. We also found that REER volatility acts on TFP according to the level of financial development. For moderately financially developed countries, REER volatility reacts negatively on productivity and has no effect on productivity for very low and very high levels of financial development. The second part examines the channels through which the REER and its associated measurements influence productivity. The results of chapter 3 illustrate that the exchange rate volatility has a strong negative impact on investment. This outcome is robust in low income and middle income countries, and by using an alternative measurement of exchange rate volatility. Chapter 4 show that both real exchange rate misalignment and real exchange rate volatility affect negatively exports. It also demonstrates that real exchange rate volatility is more harmful to exports than misalignment. These outcomes are corroborated by estimations on subsamples of Low- ncome and Middle-Income countries