No description available.

No description available.

Den här studien undersöker sammanslagning som expansions- och överlevnadsmetod förkommunikationsbyråer, där även kundernas perspektiv tas i beaktande. Studien syftar till attundersöka huruvida en sammanslagning är en lämplig expansionsmetod ikommunikationsbranschen, och hur genomförandet påverkar kundportföljen, samt hurkundernas upplevelse av byrån utvecklas som följd. Det är en fallstudie som fokuserar på ensammanslagning mellan byråerna First Flight och Wonderleap & Eight, som genomfördes ijanuari 2015 och resulterade i FEW Agency. Studien baseras dels på kvalitativa intervjuer med representanter från FEW Agency, och dels på en enkätundersökning med företagets kunder. Studiens övergripande perspektiv är trots kvantitativa inslag kvalitativt. En sammanslagning av det här slaget bekräftas som en lyckosam expansionsmetod för att uppnå en bättre balans i kundportföljen och för att attrahera fler och större kunder. Metoden kan även vara en konstruktiv strategi för att bevara de befintliga kunderna. En alternativ CPM-modell presenteras, som kan vara till hjälp för att kategorisera kunderna och kunna ta informerade strategiska beslut kring kundportföljen. Kunderna upplever den sammanslagna verksamhetens kreativa och kvalitetsmässiga kompetens samt erbjudandet bättre än före sammanslagningen. Däremot har relationskvaliteten mellan byrån och kunderna tagit vis skada av sammanslagningen. / This study examines merger as an expansion method for small to medium-sized communication agencies, in order to survive as a business. The client perspective is also taken into consideration and their perception of such a merger is studied. The purpose is to examine whether a merger is a suitable method for expansion in the communication business, and how it affects the customer portfolio, and how the client’s perception of the collaboration develops as a result. It is a case study focusing on a recently completed merger (Jan- 15) between the agencies First Flight and Wonderleap & Eight, resulting in the new agency FEW Agency. The study uses a mixed-method incorporating qualitative and quantitative elements in the client-agency context, although the main perspective of the study is qualitative. First, interviews were made with the merging agency, and secondly, a survey was used to adopt the client perspective of the merger. Merger is confirmed to be a successful method for expansion in order to provide a better balance in the customer portfolio and to gain more and bigger clients. Merger also shows to be a constructive and proactive method for client retention. An alternative CPM-model is also presented, which can be used to categorize the clients and furthermore as a foundation for making informed and strategic decisions regarding the customer portfolio. The clients perceive the merged business better in aspects of creativity, quality and the width of services than before the merger. But the relationship quality seems to have taken some damage.

In evaluating clientsâ satisfaction with their lawyers, some research indicates that clients consider the interpersonal aspect of the lawyer-client relationship just as important as the legal competence of the lawyer. The purpose of this study is to assess factors hypothesized to be involved in clients* evaluations of lawyers and the legal system. These factors are ratings of procedural justice, perceptions of lawyers interactional styles and types of social power, and clientsf demographic and legal case characteristics. Data for the quantitative analysis in this study comes from a national telephone survey of legal clients. In addition, qualitative data from responses to an open-ended question in the telephone survey and focus groups of legal clients in divorce cases are analyzed. The results of the multiple regression and path analyses reveal that lawyers’ interactional orientation (combinations of social power and adoption of occupational role) nave the greatest effect on ratings of procedural justice. Ratings of procedural justice and lawyers’ interactional orientation have the greatest effect on satisfaction with lawyers. Smaller effects come from the outcome and the type of legal case. Satisfaction with the attorney has a greater effect on satisfaction with the courts for women than it does for men. Ratings of procedural justice and lawyer’s interactional styles have a large effect on satisfaction with the courts for both men and women. Comments by the survey respondents and the focus group participants support previous research that the major sources of dissatisfaction with lawyers are fees, discourtesy, and delays. Issues which coincide with elements of the rating of procedural justice emerged from the focus groups. The components of representation, quality and accuracy, and respect and concern for the client were brought up in various ways. A suggestion is made for the use of the components of procedural justice as a guideline or checklist for lawyers and clients as a way of improving the image of lawyers and increasing clients’ consumer power. / Ph. D.

Despite negative perceptions of therapy, Black Americans are seeking therapy. I interviewed 8 Black clients about their experience of MFT. I used the Multidimensional Inventory of Black Identity (MIBI; Sellers, Rowley, Chavous, Shelton, & Smith, 1997) to assess their racial identity. Most participants thought it was strange for Blacks to seek therapy. Yet, these participants found the strength to seek therapy to protect their family and individual well-being. Participants found support from family, friends, and/or the church/religious beliefs. All attended church but few sought their pastor for therapeutic support. The participants who initially preferred a Black therapist also strongly viewed race as central to their self-identity. However, participants expressed greater concern for therapist competence, skills, and warmth than for therapist race. Yet, many discussed the benefits of having a Black therapist, which were greater comfort, ease, and openness for Black clients in therapy, as well as greater cultural familiarity for Black therapists. All of the participants reported satisfaction with their therapist and generally reported a positive experience. I also measured the experience of the first and third therapy sessions for Black and White clients, using the Session Evaluation Questionnaire (SEQ; Stiles, 2000). Black clients reported significantly less depth in the first session than White clients, suggesting a unique experience of therapy for Black clients. Also, Black clients that remained in therapy reported less smoothness in the first session than those who terminated. There were no significant findings for the third session. Research and treatment implications from these findings are discussed. / Master of Science

Master's project identifies, describes, analyses and provides sugestions of solving ethical problems whom social worker is dealing with when working and looking after clients in terminal phase of their life. Master's project is divided into 4 chapters. First chapter is focusing on explanation of terms like dying, aging, nursing home and social worker. Second chapter is about explanation of chosen ethical terms with whom social worker is often dealing with. Third chapter is focusing on each of all areas where problems may occur for social worker during his work, for example moving clients to the hospital, keeping their privacy during stay in a double bed room and optimizing daily schedules of dying patient. Last area of interest is divided into providing tasks like feeding, hygiene and spiritual care. Last chapter is conclusion of those problems with ideas and examples how to solve them. Moving clients in terminal stadium of their life is within competences of a nurse, however, it would be better if nursing homes would have their own doctors, who could examine and analyse each patient individualy. Dying in a double bed room with presence of another patient is uncomfortable and displeasing moment, that could be solved with spare room, where this roommate could stay during last moments of that dying patient. Food is served in accordance with schedule, which could be good to adjust to clients individual needs. Same adjustments would be good in schedule of staff, to ensure 24 hour care. Spiritual care is insufficient, and social worker is responsible for this situation and should fix it along with coopreation of various churches.

D´après sa déjà longue carrière professionnelle, l´auteur s´interrogea sur le sens du management de la connaissance dans les entreprises de services informatiques où on avait traditionnellement tendance à appréhender les connaissances plutôt comme des objets au lieu de les penser en termes de processus. Au travers de trois expériences successives de recherche-intervention – à la tête d´une software house, orientant un éditeur de logiciel ou dirigeant un centre de services partagés – l´auteur a démontré qu´en privilégiant le knowing sur le knowledge, ainsi que son articulation avec les processus stratégiques et organisationnels, il est possible de donner un contenu au KBV (Knowledge-Based View) dans le secteur des sociétés de services informatiques.En effet, la première de ces expériences montrait qu´en articulant la stratégie et les processus organisationnels d´Eurociber de façon adéquate le partage de la connaissance contribuait pour un vrai contenu du KBV tandis que lors de la deuxième expérience - chez I2S - ce contenu se concrétisait par la coproduction en étroite interaction avec les clients. Finalement, au CA Serviços on a reconnu l´importance de la création de connaissance comme un outil pour le changement stratégique étant donné le besoin fondamental de générer des connaissances sur les interfaces requises par le développement d´une nouvelle vision partagée. / Based on his already long professional career the author asked himself what knowledge management would mean for the knowledge-intensive business services firms where there was a traditional tendency to view knowledge as an object instead of a process of knowing.Through three successive experiments of intervention-research – managing a software house, leading a supplier of packaged software or running a shared services centre – the author has proved that privileging the knowing over the knowledge and ensuring a correct articulation with the strategic and organizational processes it is possible that the KBV (Knowledge-Based View) will make sense in the knowledge-intensive business services sector.In fact, during the first experiment it was shown that articulating appropriately the strategy and the operational processes of Eurociber the KBV made sense through knowledge sharing while during the second experiment at I2S that was achieved through the coproduction in close interaction with the customers. Finally, at CA Serviços it was recognized the importance of knowledge creation as a tool for strategic management assuming the fundamental need to generate knowledge about the interfaces required by the development of a new shared vision.

The social work profession requires the accumulation of theory, knowledge, skills and their integration into practice. The department of social work at UNISA trains students according to the person-centred approach (PCA). The question thus arises whether the social workers trained in PCA at UNISA are able to integrate theory into practice in their different areas of employment. Exploring this would give the department of social work an opportunity to re-visit the teaching of PCA and make some improvements if necessary. The qualitative study was conducted with social workers employed in different welfare organizations in Pretoria. The following themes emerged from the analysis: the perceived significance of building relationship with clients, the organizational influence in counselling, unique experiences with regard to colleagues who graduated from other institutions, challenges in handling a conflict or crisis situation, and lastly the nature of statutory cases. The conclusions were drawn and recommendations were presented. / Social Science / M.A. (Mental Health)

Le milieu du travail moderne est en transition de génération majeure couplée d'une pénurie de main-d'oeuvre liée au vieillissement de la population. Cette nouvelle réalité, combinée à la mondialisation des marchés, pousse les organisations à demander un niveau de rendement toujours plus élevé de leurs employés. À cet égard, une piste d'action souvent invoquée concerne le développement de l'engagement affectif des employés envers l'organisation pour laquelle ils travaillent. Il existe également d'autres cibles plus proximales sociales ou personnelles, envers lesquelles ils peuvent aussi être engagés, telles que les collègues, le superviseur, les clients et l'emploi lui-même. Les études montrent des relations positives entre l'engagement envers les cibles proximales, sociales ou personnelles, et l'organisation, sans toutefois préciser la direction de ces relations. C'est donc pour optimiser les pratiques des gestionnaires souhaitant maximiser l'engagement de leurs employés que nous avons vérifié 1. la direction des relations entre l'engagement affectif envers les cibles proximales et la cible distale (c.-à-d. l'organisation) d'engagement, 2. si les relations observées varient en fonction de la nature sociale ou proximale des cibles proximales et 3. la direction des relations entre l'engagement affectif envers les cibles proximales sociales et personnelles. Un échantillon longitudinal de 820 participants issus de deux milieux différents et ayant complété la version courte du questionnaire multidimensionnel d'engagement affectif en milieu de travail de Madore (2004), une fois par année pendant 3 ans, a été utilisé. Les résultats des analyses factorielles confirmatoires et des analyses prédictives reposant sur un modèle autorégressif croisé montrent que la direction des relations va clairement de l'engagement envers l'organisation vers l'engagement vers les cibles proximales, mais non l'inverse. De même, la direction entre les cibles proximales, va des cibles sociales vers les cibles personnelles (p.ex. les tâches), mais pas l'inverse. Ces résultats montrent donc qu'un gestionnaire désireux de maximiser l'engagement affectif des employés en milieu de travail aurait avantage à favoriser leur engagement envers l'organisation, en premier lieu, ainsi que la qualité sociale du milieu de travail des employés (afin de favoriser leur engagement envers diverses cibles sociales, dont le supérieur), plutôt que de tenter de maximiser leur engagement affectif envers leurs tâches précises (par exemple, par des pratiques d'enrichissement), n'ayant pas d'effet en cascade sur l'engagement affectif envers les autres cibles.

Sammanfattning Eftersom det blev förbjudet att köpa sexuella tjänster i Sverige har denna uppsats, med hjälp av diskursanalys, undersökt hur rätten framställer sexköp som fenomen, sexköpare och även säljare av sexuella tjänster. Domar från olika svenska tingsrätter har analyserats, avseende vilka ord som används i framställningen av fenomenet. Socialkonstruktivistiska teorier har använts för att förstå hur konstruktionen sker av kön, prostitution som fenomen och hur offer samt gärningsman konstrueras. Då prostitution kan sägas vara en del i hur genus konstrueras i samhället idag har dikotomin mellan könen, samt mannen som norm, blivit en central del i uppsatsen. De gråzoner som finns i genuskontraktet kan tänkas utnyttjas av både män och kvinnor, där män låter sig köpa kvinnor, men kvinnor också med mer eller mindre frivillighet låter sig köpas. Detta bidrar till hur samhället ser på dem som säljer sex, de prostituerade blir medbrottslingar och delvis själva ansvariga för brottet. Detta leder i sin tur till att både gärningsmän och offer osynliggörs i samhället, och kan bidra till att brottet förringas. Om brottet inte uppmärksammas i tillräckligt hög grad kan staten vinna på det, speciellt med tanke på att den dolda prostitutionen inte är fullt så möjligt att komma åt och lagen framstår som ett misslyckande. Den verkligt viktiga frågan att ställa för en långsiktig förändring av attityder kring fenomenet, är varför män har ett behov av att köpa kvinnors kroppar för sexuellt bruk. Genussystemet möjliggör prostitution samtidigt som prostitution också i förlängningen är med och reproducerar genussystemet och kvinnans underordning i förhållande till mannen. / Abstract Since it became illegal to buy sexual services in Sweden, this essay examines, using discourse analysis, how the courts produces buying sex as a phenomenon, sex buyers and also sellers of sexual services. Judgments from various Swedish district courts have been analyzed in relation to which words used to describe the phenomenon. Social constructivist theories have been used to understand how the construction is done by sex, prostitution as a phenomenon and how victims and perpetrators are constructed. Since prostitution can be said to be a part of how gender is constructed in society today has the dichotomy between the sexes, and the man as the norm, become a central part of the essay. The gray areas of the gender contract may be used by both men and women, where men allow themselves to buy women, but women are also more or less free will allow themselves to be bought. This contributes to societies view those who sell sex, the prostitutes become accomplices and partly themselves responsible for the crime. This in turn leads to both offenders and victims are rendered invisible in society and can contribute to the offense belittled. If the crime is not addressed sufficiently the state can gain from it, especially given that the hidden prostitution is not quite as possible to access and the law appears to be a failure. The really important question to ask for a long-term change in attitudes towards the phenomenon, is why men have a need to buy women's bodies for sexual use. The gender system allows prostitution, while prostitution also, by extension, is part of and reproduces the gender system and the subordination of women in relation to man.