The aim of this thesis is to analyze the communication of a certain company, to identify its weaknesses and to suggest improvements of the current state. To analyze the communication, standardized dialogues with kingpins in the firm, questionnaire research and a study of the company documentation were used. Owing to talks to one of the employees, after familiarization with the operating and fundamental processes of the company, all employees were sent an online questionnaire, which was answered by 21 of the complete number of 24. Simultaneously, dialogues with other four persons were made. Results of the dialogues and questionnaire research were analyzed and the state of communication inside and outside the firm was described. The communication inside the firm is not on a low level, but there are significant reserves in some areas conducive to improvement. Recommendations for improving the situation are described in a separate chapter.

Patients undergoing chemotherapy treatments for cancer often experience adverse side effects, including cognitive deficits. These deficits impact the patient's ability to communicate effectively with their oncology provider. Ineffective communication can adversely affect patient outcomes and decrease patient-provider satisfaction. The resulting poor communication can contribute to poor patient outcomes. This systematic literature review focused on assistive communication tools that could be used in an outpatient oncology setting to improve patient-provider communication. The literature review findings led to the development of a resource for providers that includes 15 communication tools that can be used to assess and improve communication in cancer care. Initially 4, 533 articles were identified using the search terms; cancer patient/providers, communication tools, chemo brain, and improving/ineffective communications. Articles were selected for inclusion that included communication tools, which assisted oncology providers in improving cancer care. Articles were excluded if they were not specific to cancer patients and did not contain communication tools. Analysis of the systematic review of the literature utilized Bandolier's hierarchy levels of evidence. The Health Promotion Model serves as the theoretical framework to guide the project. Oncology providers that utilized communication tools with patients found an 116% improvement in documentation of symptoms, adverse effects, and corresponding medical management compared to providers who did not use communication tools. Implementation of communication tools in outpatient oncology settings can result in a positive social change in the patient-provider relationship during cancer treatment.

Purpose: The purpose of this thesis is to explain why companies in France use the event promotion. Method: In this part we explain how we are going to collect our information. On one hand we collect secondary data from books and internet websites to have an overview of the event promotion market and on the other we collect primary data through three written interviews sent to an event promotion agency’s CEO, one project manager of the same company, and an executive assistant, who works in a company which uses event promotion agencies to set its events up. We also explain why we choose this method, these persons and the kind of questions we ask. Theoretical framework: In this chapter we explain all the important terms necessary to well understand the topic we chose by defining some specific concepts. Indeed, we talk in a first time about communication in a general way and then more specifically about event promotion, its definition, types and aims. We also in this part explain others concepts such as the loyalty. Conclusion: We present the answer of our purpose. Companies use event promotion for mostly three reasons that are to get a good corporate image, be well known and also to federate and motivate its work forces. We go a little further in this part talking about event promotion agencies and their competitive advantages, especially the customers’ loyalty, to stay competitive on the market. Finally, we talk also about the limits of our study.

Making a communication tool easier for people to operate can have profound and positive effects on its popularity and on the users themselves. This thesis is about making it easier for people to publish web-based documents that have sound, video and text. Readily available software and hardware are employed in an attempt to achieve the goal of providing a software service that enables users to compose audio-video documents with text.

Despite the globalization and cultures’ convergence, it is scholarly recognized that cross-cultural issues are important in a business context, especially for companies extending their activities internationally. However, existing theory does not provide an explicit answer of how cultural differences between countries influence customers’ perception of different aspects of marketing communication mix. That is why the underlying task of the current paper is to investigate if cross-cultural differences within the same geographic region are big enough to affect customers’ perception of marketing communication mix used. To facilitate a data collection, Central and Eastern European region represented by Ukraine and Czech Republic were chosen. As a reference tourism industry was used, due to its’ current significance, scale and global nature. Data was collected by conducting secondary and primary research, both having quantitative nature. Secondary data was collected through statistical offices and official on-line sources. For the primary research purposes a questionnaire survey was conducted among pre-defined target audience in Czech Republic and Ukraine. 300 responses obtained provided a solid basis for the further analysis.  Based on the relevant theory and secondary research findings four hypotheses were developed to address the research question “Does cross-cultural differences within Central and Eastern Europe affect the marketing communication mix in a specific industry?”. The study results provided that cultural differences exist not only between different regions, but also found within the same geographic region. When considered from marketing perspective, they are significant enough to influence customers’ preferences and perceptions of different aspects of marketing communication mix. The results obtained are specific for a particular case, so they can not be applied to some other countries. However, when it comes to marketing communication perceptions, the results can be used as guidelines by other industries then tourism

Små reklambyråer har, i skuggan av den ekonomiska krisen, fått konkurrens om sina kunder av större reklambyråer och tryckerier. En lösning kan vara att skapa relationer till företag utanför närområdet. Internetbaserade verktyg för distanskommunikation skulle i sådana fall kunna erbjuda ett bra komplement till det fysiska mötet. Distanskommunikation är effektivt eftersom det bland annat ger minskad tidsåtgång för möten och minskade resekostnader. Denna typ av kommunikation kan dock innebära större risk för missförstånd, och färre tillfällen att bygga en personlig relation till kunden. Användningen av internetbaserade verktyg för att kommunicera på distans förväntas dock bli allt vanligare i framtiden, i takt med att utbudet av kommunikationsverktyg ökar. Huvudmålet med denna studie har därför varit att undersöka förutsättningarna för distanskommunikation mellan reklambyrå och kund. Syftet har varit att ta reda på hur för- och nackdelar med distanskommunikation värderas av respektive parter, samt vilket kommunikationssätt som de anser lämpar sig bäst vid olika arbetssteg. Detta undersöktes genom enkätundersökning till utvalda företag samt intervjuer med fyra mindre reklambyråer i Dalarna. Studiens resultat, visade tydligt att det personliga mötet är mycket viktigt, och att det inte kan ersättas av någon form av distanskommunikation. Däremot ansåg både företag och reklambyråer att verktyg för distanskommunikation kan användas vid arbetsmöten. / Small advertising agencies have in recent years lost clients due to competition from larger agencies. A solution could be to create a relationship to clients outside the nearby area, Internet based communication tools might here be a good complement to physical meetings. Telecommunication is effective because it is less time consuming and it decreases travel costs. It could however result in misunderstandings and less opportunities to develop a close relationship with the client. The use of internet based communication tools is expected to increase in the future, along with the development of telecommunication tools. The aim of this study has been to examine the possibilities for small agencies to use telecommunication with their clients. Our purpose has been to determine the effects of telecommunication for both agencies and clients. The study also aims to recommend tools for each production step in the creative process. Results of this study clearly indicates that the personal meeting is very important, and it can not be substituted with telecommunication. Both agencies and clients considered telecommunication as an option for work meetings.

Kaohsiung, developed from many heavy industries, was described as a cultural desert. The Kaohsiung City Government has tried to change the image and to build a civilised city in the recent years by drawing up new policies, including transportation, arts, tourism, film and television. The triumphs of the trendy drama "Black and White" and the film "NO PUEDO VIVIR SIN TI," which won prizes from Golden Bell Award and Golden Horse Award individually, became successful city marketing strategies promoting Kaohsiung through the film and television industry. In order to encourage the cinema culture industry, Information Bureau of Kaohsiung City Governmenat found Kaohsiung Film Archive and held Kaohsiung Film Festival. The goals of this festival are not only to proclaim the art and culture, but also to enhance audiences¡¦ chances to watch different kinds of movies. This study is focused on how to apply the communicate tools to reach these audience and what the strategies to choose. By using "2009 Kaohsiung Film Festival" as a case, this study exam it¡¦s marketing strategy with the theory of integrated marketing communication. Some in-depth interviews are conducted to collect crucial information. The purposes of this study include: (1) to understand the current situation and promotion results of Kaohsiung Film Festival; (2) to analyze "2009 Kaohsiung Film Festival" with integrated marketing communication. After the analysis, it will also provide some suggestions to the festival.

Interaction is very important to all kind of education, including traditional face-to-face classroom lecture and e-Learning. Numerous attempts have been made by researchers to propose some asynchronous interaction methods. Only few studies have so far been made at synchronous ones. Synchronous Office Hour has recently brought to light by some researches. But so far the study of the know-how to conduct it effectively for teachers and students has never been examined. The aim of this paper is to explore the know-how. This research adopts Case Study to collect and analyze representative unique case from NSYSU Cyber University. The case is representative because of the sophisticated teacher, diverse interaction model and enthusiastic discussion. Data collection includes participant observation, deep open interviews, text records, video records, asynchronous board and electronic documents. Data analysis is based on three steps, including pick up key words from different data sources, reorganize the relation of key words and coding. We not only build initial Office Hour framework but also formula the environment setting, execution procedure and interaction model for conducting effective online Office Hour. The most important addition to be made is the value of Synchronous Office Hour to teachers and students.

Magistro darbo teorinėje dalyje analizuojama komunikacinio proceso koncepcija, išskiriama reklamos kaip komunikacinės priemonės koncepcija, jo turinys, pagrindiniai principai, tikslai ir funkcijos, akcentuojamas reklamos poveikio pasireiškimas, atskleidžiamas komunikacinio proceso reklamoje ryšys su vartotojų poreikių tenkinimu. Remiantis mokslinės literatūros studija (analize ir sinteze) teoriškai modeliuojamas komunikacinis procesas reklamoje tenkinant vartotojo poreikius. Empiriniam tyrimui atlikti parengiamas klausimynas remiantis teorine literatūros šaltinių analize. Patvirtinama autorės suformuluota mokslinio tyrimo hipotezė, kad komunikacinio proceso reklamoje modeliavimas bus atskleistas, jei bus įvertintas šio proceso ryšys su vartotojų poreikių tenkinimu akcentuojant reklamos vertinimo kriterijus. / In the theoretical part of the Master‘s work the concept of communication process is analyzed, the concept of advertizing as a means of communication is highlighted. Furthermore, contents, main principles, aims and functions of advertizing are highlighted as well and revelation of advertizing impact is stressed in this paper. Also, the correlation between communication process in advertizing and consumer satisfaction is revealed. On the basis of the data of the theoretical research (that is analysis and synthesis) communication process in advertizing is modeled in the aspect of consumer satisfaction. In order to complete the empirical research the questionnaire is prepared on the basis of the theoretical material and model. The results of the empirical research fully prove the scientific hypothesis that modeling of communication process of advertizing will be revealed if the correlation between this process and consumer satisfaction is evaluated on the basis of advertizing assessment criteria.

Magister Scientiae - MSc / Communication tools such as text-based instant messaging, voice and video relay services, real-time video chat and mobile SMS and MMS have successfully been used among Deaf people. Several years of field research with a local Deaf community revealed that disadvantaged South African Deaf people preferred to communicate with both Deaf and hearing peers in South African Sign Language as opposed to text. Synchronous video chat and video relay services provided such opportunities. Both types of services are commonly available in developed regions, but not in developing countries like South Africa. This thesis reports on a workaround approach to design and develop an asynchronous video communication tool that adapted synchronous video codecs to store-and-forward video delivery. This novel asynchronous video tool provided high quality South African Sign Language video chat at the expense of some additional latency. Synchronous video codec adaptation consisted of comparing codecs, and choosing one to optimise in order to minimise latency and preserve video quality. Traditional quality of service metrics only addressed real-time video quality and related services. There was no such standard for asynchronous video communication. Therefore, we also enhanced traditional objective video quality metrics with subjective assessment metrics conducted with the local Deaf community. / South Africa