Thesis (M.P.A.)--University of Hong Kong, 1998. / Includes bibliographical references (leaves 119-125). Also available in print.

Η παρούσα διπλωματική εργασία εστιάζεται στον κλάδο του τουρισμού και πιο συγκεκριμένα στις αντιλήψεις των πελατών και την ικανοποίηση τους με τα ξενοδοχεία. Ο ξενοδοχειακός κλάδος ανήκει στον κλάδο των υπηρεσιών. Πιο συγκεκριμένα, αντικείμενο μελέτης αποτελεί η ποιότητα παρεχόμενων υπηρεσιών στους πελάτες ξενοδοχείων, η ικανοποίηση που αποκομίζουν από την όλη διαμονή τους και ο τρόπος διαχείρισης των παραπόνων που οι ίδιοι υποβάλλουν. / This study focuses on the tourism sector and particularly on the perceptions of customers and their satisfaction from the hotels. The hospitality industry belongs to the category of services. More specifically, this paper studies the quality of service to customers booking, the satisfaction which is derived from the period they stay in the hotel and the way the administration manages their complaints.

abstract: This investigation's goal was to add to the small body of research on pragmalinguistic acquisition of L2 Spanish. Specifically, it centered on the production of complaints in Spanish. Data was collected via a written Discourse Completion Task (DCT) of a complaint-provoking situation presented in a website voiceboard to two non-native speaker (NNS) students groups of different proficiency levels and to a native speaker (NS) control group. The lower proficiency group was comprised of 11 NNS enrolled in a 200 level beginning/intermediate Spanish grammar class and the advanced proficiency group of 11 NNS enrolled in a 400 level advanced Spanish conversation and composition class. Neither group contained any participants who had studied abroad or lived in a Spanish-speaking country for more than 3 months. The control group consisted of 10 NSs of Spanish who were all natives or current residents of Northern Mexico. Data from the DCT was categorized into strategies which were organized into Head Acts and Supporting Moves, Deference and Solidarity Politeness systems, according to the frameworks of Blum-Kulka, et al. (1989) and Scollon and Scollon (1983), respectively. The results of the analysis revealed that all three groups of participants have overarching similarities in the use of multiple Head Acts, some used several times throughout a response, to realize a complaint and used some Supporting Moves to mitigate these Head Acts. The lower proficiency group diverged from the advanced proficiency group and NS control group in that lower proficiency students not only used a fewer total strategies and strategy types, but also preferred Head Acts and Supporting Moves that expressed discomfort or dislike over strategies that expressed criticism, or requested a solution from the listener, these being the primary strategies preferred by the advanced proficiency and control group participants. It was also found that the percentage of Supporting Moves decreased with the raise in proficiency level, also. After a discussion of the results, pedagogical implications are given based on these results to help students notice and acquire pragmalinguistcally appropriate responses to complaint-provoking situations. / Dissertation/Thesis / M.A. Spanish 2012

Objetivo: Estudar o efeito da monitorização contínua da oximetria de pulso (SpO2) durante o teste de caminhada de 6 minutos (TC6m), na detecção da hipoxemia induzida pelo exercício, em pacientes com sintomas respiratórios. Métodos: Os pacientes realizaram testes de função pulmonar e TC6m. A saturação e a freqüência cardíaca foram determinadas por um oxímetro de pulso e os dados transferidos simultaneamente para um computador através de telemetria. Comparamos a menor saturação atingida durante o teste com os valores da SpO2 obtidos imediatamente após o TC6m. Também foram comparadas as diferenças clínico funcionais dos pacientes agrupados de acordo com a presença de dessaturação (SpO2 repouso – SpO2 no exercício 4%) e SpO2 88%. Resultados: Foram estudados 452 pacientes (236 homens, 61 ± 13 anos). A capacidade vital forçada (CVF), o volume expiratório forçado no primeiro segundo (VEF1), a relação VEF1/CVF e a capacidade de difusão pulmonar (DCO) foram respectivamente 65,8 ± 18,6% do previsto, 52,6 ± 23,7% do previsto, 62,8 ± 18,8% e 51,7 ± 20,9% do previsto. A média da SpO2 mínima registrada com auxílio de telemetria durante o TC6m foi de 89,9 ± 6,5% e da SpO2 no final do teste foi de 91,1 ± 6,5% (p<0,001). Em 241 pacientes (53,3%) ocorreu dessaturação no TC6m. Foram observados dois padrões diferenciados de dessaturação durante o exercício: um grupo de pacientes dessaturou no início do TC6m e recuperou a SpO2 antes do final do mesmo (57 pacientes, 23,7% dos pacientes que dessaturaram) e o outro grupo apresentou queda da SpO2 persistente até o final do exercício. A SpO2 basal e os valores de função pulmonar foram significativamente mais altos no grupo de pacientes com o primeiro padrão de dessaturação. A SpO2 foi 88% em 148 pacientes; em 26 destes (17,6%) níveis de SpO2 88% foram detectados somente durante o TC6m. Conclusão: Nosso estudo demonstra que a mensuração contínua da SpO2 durante o TC6m é melhor que a mensuração da SpO2 imediatamente após o teste para detectar dessaturação induzida por exercício. / Objective: To study the effect of continuous measurement of pulse oximetry (SpO2) during six-minute walk test (6MWT) on detection of exercise induced hypoxemia in patients with respiratory complaints. Methods: Patients performed lung function tests and 6MWT. SpO2 and pulse rate were obtained by a pulse oximeter and continuously transferred to a computer using telemetry. The lowest saturation reached during the test was compared with the SpO2 measured immediately after the 6MWT. We also compared functional and clinical differences of patients grouped according to desaturation (rest SpO2 - exercise SpO2 4%) and SpO2 88%. Results: We studied 452 patients (236 men, 61 ± 13 years old). Mean forced vital capacity (FCV), forced expiratory volume in 1 s (FEV1), FEV1/FCV and pulmonary diffusion capacity (DLCO) were 65.8 ± 18.6% of predicted, 52.6 ± 23.7% of predicted, 62.8 ± 18.8% and 51.7 ± 20.9% of predicted, respectively. Mean of lowest SpO2 registered using telemetry during 6MWT was 89.9% ± 6.5% and at the end of test 91.1% ± 6.5% (p<0.001). Desaturation was observed in 241 patients (53.3%). There were two different patterns of desaturation: SpO2 decrease at the beginning of the 6MWT with recovery before the test end (57 patients, 23.7% of the patients with desaturation) and SpO2 decrease maintained at the end of exercise. Rest SpO2 and lung function values were significantly higher in patients with the first desaturation pattern. SpO2 88% was observed in 148 patients; in 26 of these cases (17.6%) SpO2 88% levels were only detected during the 6MWT. Conclusion: Continuous SpO2 measuring is better than SpO2 measurement performed immediately after 6MWT in detecting exercise induced desaturation.

171 p. / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-01-07T17:48:39Z No. of bitstreams: 1 11.pdf: 588338 bytes, checksum: 70cc281d4dca5d777b0fbc9b50d803b5 (MD5) / Made available in DSpace on 2013-01-07T17:48:39Z (GMT). No. of bitstreams: 1 11.pdf: 588338 bytes, checksum: 70cc281d4dca5d777b0fbc9b50d803b5 (MD5) Previous issue date: 2009 / O objetivo desta dissertação é compreender o fenômeno do turismo sexual em Salvador, BA, e o envolvimento de crianças e adolescentes neste universo complexo e repleto de tramas que dificultam desdobramentos acerca do dimensionamento de sua realidade. O fenômeno do turismo sexual vem ganhando espaço nos debates ao longo dos últimos anos, em âmbito internacional e nas discussões realizadas no Brasil acerca da exploração sexual na infância e adolescência. A partir de 2003, o Ministério da Justiça instaurou o chamado “Disque 100”, uma ferramenta para que a população possa denunciar situações onde crianças são expostas à violência física, psicológica e sexual. Além disso, na Bahia há o “Disque Denúncia”, onde a sociedade pode se manifestar por meio do registro de notificações. Apesar da disponibilidade dos serviços e de um crescimento substancial de denúncias relacionadas à violência contra a população infanto-juvenil, no que tange o turismo sexual, especificamente, praticamente não há delações. Em virtude das limitações na apreensão da participação de crianças e adolescentes na dinâmica do turismo sexual, esta pesquisa teve como base empírica a apresentação de dados secundários sobre a temática, e a análise primária das percepções de pesquisadores, especialistas e profissionais relacionados, para o entendimento da questão em três eixos: a emergência do fenômeno, o envolvimento, a mobilização e articulação de organizações governamentais, nãogovernamentais, da rede de turismo, e por fim, sobre a escassez de registros de denúncias do envolvimento de crianças e adolescentes no turismo sexual no município. Inicialmente, são apresentadas as principais idéias e dilemas conceituais inerentes ao processo de compreensão do tema. Em seguida, são realizadas conexões entre diversos aspectos do fenômeno estudado e temas que contribuem para o seu aprofundamento teórico, como sexualidade e violência, já que a dimensão estudada do turismo sexual se refere à exploração sexual infanto-juvenil. Posteriormente, são apresentados elementos referentes à análise dos dados coletados, e conclui-se que: 1) o turismo sexual é observado como imbricado à exploração sexual, quando há participação de crianças e adolescentes em seu contexto. Além disso, há diversas causas apontadas como determinantes na inserção de uma região ou país na rota do turismo de sexo, como o contexto histórico, a relação da sociedade com a sexualidade e a família, além da desigualdade social. 2) ainda que as ações de enfrentamento do turismo sexual infanto-juvenil estejam passando por um processo de maior valorização, há uma expectativa de que estas manifestações, tanto no âmbito governamental, não governamental, da sociedade em geral, quanto da rede de turismo, sejam mais efetivas e assertivas. 3) a inexpressividade de registros de notificações capazes de dimensionar o fenômeno em Salvador aparece vinculada à não percepção deste fenômeno como uma forma de violência, dentre outros fatores. Esta pesquisa contribui para as discussões realizadas acerca da temática apresentada, e as idéias aqui expostas não encerram nem esgotam as possibilidades conceituais acerca de suas dimensões, sendo necessário o aprofundamento de pesquisas na área. / Salvador

Submitted by Antônio Carlos Da Encarnação Júnior (antoniocarlos@ufrb.edu.br) on 2016-01-20T12:31:29Z No. of bitstreams: 1 Entre Crianças, Queixas Escolares e Atendimento Psicológico.pdf: 2527140 bytes, checksum: d52f0d3c21355689f31da1cb0901b831 (MD5) / Approved for entry into archive by Maria Auxiliadora da Silva Lopes (silopes@ufba.br) on 2016-01-22T15:30:58Z (GMT) No. of bitstreams: 1 Entre Crianças, Queixas Escolares e Atendimento Psicológico.pdf: 2527140 bytes, checksum: d52f0d3c21355689f31da1cb0901b831 (MD5) / Made available in DSpace on 2016-01-22T15:30:58Z (GMT). No. of bitstreams: 1 Entre Crianças, Queixas Escolares e Atendimento Psicológico.pdf: 2527140 bytes, checksum: d52f0d3c21355689f31da1cb0901b831 (MD5) / Diante de um momento histórico marcado pelo aprofundamento das desigualdades sociais e aumento do desemprego na luta pela manutenção do capitalismo na condição de modo de produção da existência humana no século XXI, a educação escolar tem sido palco de intervenções político-ideológicas que têm proporcionado o aumento exponencial de crianças encaminhadas aos Serviços de Psicologia, por supostos problemas de comportamento e aprendizagem. A presente pesquisa teve como objetivo caracterizar as crianças encaminhadas por queixas escolares a um Serviço de Psicologia de uma universidade pública baiana, além de identificar as concepções teóricas e metodológicas que orientam as modalidades de atendimento prestadas a esta população. A pesquisa foi realizada através dos arquivos de prontuários deste Serviço, compostos por documentos como Ficha de Triagem, de Evolução do Caso, Encaminhamento Interno e de Encerramento. No total, foram explorados 312 prontuários do arquivo, dos quais 106 foram analisados detalhadamente por serem referentes a Queixas Escolares. Através da Ficha de Triagem identificou-se que, como apontado pela literatura da psicologia escolar e educacional, não se trata de toda e qualquer criança: são predominantemente meninos (69%), negros e pardos (67%), oriundos de famílias com renda até dois salários mínimos (71,6%), cursando entre o 2º e o 4º ano do ensino fundamental (39%) e com idades entre sete e 10 anos (48%). O sistema de categorização das Queixas Escolares utilizado inspirou-se na proposta de Marilene Proença Rebello de Souza (1996), que revelou que às crianças foram atribuídas 246 queixas, uma média de 2,3 queixas por criança. Estas foram referentes a Problemas de Atitude, em 41% dos casos, seguidas de Problemas de Aprendizagem, em 13%. Quanto às duas categorias juntas, foram 44% das queixas relatadas. Do total de 106 casos encontrados, os documentos subsidiaram a identificação de 60 atendimentos prestados por três Modalidades oferecidas pelo Serviço: Terapia Cognitivo-Comportamental (41), Ludoterapia (cinco) e Acompanhamento à Queixa Escolar (oito). Além das modalidades, foram descritos seis casos de avaliação psicodiagnóstica. Os achados indicam que o Serviço de Psicologia pesquisado ofereceu atendimentos em perspectivas patologizantes em duas modalidades: Terapia Cognitivo-Comportamental e Ludoterapia, assim como ofereceu resistência a tais abordagens hegemônicas através do Acompanhamento à Queixa Escolar. Os achados demonstram que o Serviço é um exemplo do embate político relacionado às práticas do psicólogo escolar e educacional frente às queixas escolares que se apresentam na atualidade. / ABSTRACT In this historical moment, marked by the rise of social inequality and rising of the unemployment in the struggle for keep the capitalism as the production mode of human existence in the XXI century, the school education has been the scene of political-ideological interventions that have provided an exponential increase of children complaints to Psychology Services by supposed behavioral and learning problems. This study aimed to characterize the school complaints attributed to the children up to a Psychology Department of a Bahian public university, and identify the theoretical and methodological concepts that guide the modalities of treatment provided to this population. The research was conducted through the Service record files, composed of documents as: Screening Record, Case Evolution Record, Internal Routing and Closing. In total, 312 file records were explored, of which 106 were analyzed in detail because they were related to School Complaints. Through Screening records it was identified that, as pointed out by the literature of school and educational psychology, it is not each and every child: they are predominantly boys (69%), blacks and brown (67%), from families with income up to two minimum brasilian wages (71.6%), studuing between the 2nd and the 4th year of primary school (39%) and aged between seven and 10 years (48%). The Categorization System of School Complaints used in this research was inspired by the one proposal by Marilene Proença Rebello de Souza (1996), which revealed that to the children were attributed 246 complaints, an average of 2.3 complaints per child. These were related to Attitude Problems in 41% of the cases, followed by Learning Problems with 13%. For the two categories together, there were 44% of the reported complaints. Of the total of 106 cases found, the documents supported the identification of 60 treatments realized by the institution, provided by three modalitys of treatment offered by the Psicological Service: Cognitive-Behavioral Therapy (41), Play Therapy (five) and Accompaniment to the Complaint School (eight). In addition to the modalities, it were described six cases of Psycodiagnostic evaluation. There were found indications that the Psychology Service offered treatments in pathologizing perspective in two modalitys: Cognitive-Behavioral Therapy and Play Therapy, and offered resistance to such hegemonical approache through the Accompaniment to the Complaint School. The records found demonstrate that the researched Service is an example of political struggle related to the practices of school and educational psychology in the educational problems that arise today.

Objetivo: Estudar o efeito da monitorização contínua da oximetria de pulso (SpO2) durante o teste de caminhada de 6 minutos (TC6m), na detecção da hipoxemia induzida pelo exercício, em pacientes com sintomas respiratórios. Métodos: Os pacientes realizaram testes de função pulmonar e TC6m. A saturação e a freqüência cardíaca foram determinadas por um oxímetro de pulso e os dados transferidos simultaneamente para um computador através de telemetria. Comparamos a menor saturação atingida durante o teste com os valores da SpO2 obtidos imediatamente após o TC6m. Também foram comparadas as diferenças clínico funcionais dos pacientes agrupados de acordo com a presença de dessaturação (SpO2 repouso – SpO2 no exercício 4%) e SpO2 88%. Resultados: Foram estudados 452 pacientes (236 homens, 61 ± 13 anos). A capacidade vital forçada (CVF), o volume expiratório forçado no primeiro segundo (VEF1), a relação VEF1/CVF e a capacidade de difusão pulmonar (DCO) foram respectivamente 65,8 ± 18,6% do previsto, 52,6 ± 23,7% do previsto, 62,8 ± 18,8% e 51,7 ± 20,9% do previsto. A média da SpO2 mínima registrada com auxílio de telemetria durante o TC6m foi de 89,9 ± 6,5% e da SpO2 no final do teste foi de 91,1 ± 6,5% (p<0,001). Em 241 pacientes (53,3%) ocorreu dessaturação no TC6m. Foram observados dois padrões diferenciados de dessaturação durante o exercício: um grupo de pacientes dessaturou no início do TC6m e recuperou a SpO2 antes do final do mesmo (57 pacientes, 23,7% dos pacientes que dessaturaram) e o outro grupo apresentou queda da SpO2 persistente até o final do exercício. A SpO2 basal e os valores de função pulmonar foram significativamente mais altos no grupo de pacientes com o primeiro padrão de dessaturação. A SpO2 foi 88% em 148 pacientes; em 26 destes (17,6%) níveis de SpO2 88% foram detectados somente durante o TC6m. Conclusão: Nosso estudo demonstra que a mensuração contínua da SpO2 durante o TC6m é melhor que a mensuração da SpO2 imediatamente após o teste para detectar dessaturação induzida por exercício. / Objective: To study the effect of continuous measurement of pulse oximetry (SpO2) during six-minute walk test (6MWT) on detection of exercise induced hypoxemia in patients with respiratory complaints. Methods: Patients performed lung function tests and 6MWT. SpO2 and pulse rate were obtained by a pulse oximeter and continuously transferred to a computer using telemetry. The lowest saturation reached during the test was compared with the SpO2 measured immediately after the 6MWT. We also compared functional and clinical differences of patients grouped according to desaturation (rest SpO2 - exercise SpO2 4%) and SpO2 88%. Results: We studied 452 patients (236 men, 61 ± 13 years old). Mean forced vital capacity (FCV), forced expiratory volume in 1 s (FEV1), FEV1/FCV and pulmonary diffusion capacity (DLCO) were 65.8 ± 18.6% of predicted, 52.6 ± 23.7% of predicted, 62.8 ± 18.8% and 51.7 ± 20.9% of predicted, respectively. Mean of lowest SpO2 registered using telemetry during 6MWT was 89.9% ± 6.5% and at the end of test 91.1% ± 6.5% (p<0.001). Desaturation was observed in 241 patients (53.3%). There were two different patterns of desaturation: SpO2 decrease at the beginning of the 6MWT with recovery before the test end (57 patients, 23.7% of the patients with desaturation) and SpO2 decrease maintained at the end of exercise. Rest SpO2 and lung function values were significantly higher in patients with the first desaturation pattern. SpO2 88% was observed in 148 patients; in 26 of these cases (17.6%) SpO2 88% levels were only detected during the 6MWT. Conclusion: Continuous SpO2 measuring is better than SpO2 measurement performed immediately after 6MWT in detecting exercise induced desaturation.

The focal point of this treatise is the procedural requirements relating to suspensions. For a suspension to be fair it must be for a fair reason and in accordance with a fair procedure which is commonly referred to as substantive and procedural fairness. The Labour Relations Act 66 of 1995 does not tell or provide guidance in terms of what these procedural requirements for a suspension are. The Act is completely silent on this matter. The Act only requires that any disciplinary measure instituted against an employee must be done in terms of a fair procedure. Suspensions have been described by our courts as the employment equivalent of arrest. It is normally used as a preventative measure pending internal disciplinary investigations or as a disciplinary sanction for an employee who repeatedly engages in misconduct. This treatise highlights the impact of arbitrary suspension of employees and suspensions of employees for inordinate periods of time. Suspensions are not intended for purposes of punishment. The Labour Court has on numerous decisions cautioned employers on issues of unfair suspension because of its detrimental impact on the employee’s reputation, advancement, job security and other grounds. Situations have often arisen where an employer suspends an employee without following any procedure. This practice was particularly prevalent under the common law and before the judgment in Mogothle v the Premier of the Northwest Province and Another when employers were suspending employees as they saw fit. Following the principles in this case, bearing in mind that each case is judged on its own merits and the detrimental effect of a suspension. A suspension should only be warranted in circumstances where: The employer has a justifiable reason to believe prima facie at least that the employee has engaged in serious misconduct; There is some objectively justifiable reason to deny the employee access to the workplace based on the integrity of any pending investigation into the alleged misconduct or some other relevant factor that would place the investigation or the interest of affected parties in jeopardy. The employee is given the opportunity to state a case or to be heard before any final decision to suspend is made. Although the right to be heard is not a formally defined process, case law has developed this concept to such an extent that it will be regarded as unfair labour practice if not adhered to. A suspension of an employee can therefore never be justified without adhering to the audi alteram partem principle. This does not mean that an employer cannot suspend an employee. Our courts accept that suspension is necessary especially for purposes of good administration and is justified, following the correct procedure and where the employer continues to pay the employee. Despite the fact that the courts are playing a more active role with regards to the issue of suspensions, suspensions are often open to abuse. In this regard the treatise focused on the notion of special leave versus suspensions. We note how in the last few years, employers especially those in the public service sector, misconstrued and misused their power for a purpose not authorised in law, and continue to do so despite applications to the courts alerting it to the illegality of this practice. Employers are resorting to special leave with the aim of side stepping the procedural requirements laid down by our courts in respect of section 182 (2) of the Labour Relations Act. In this regard the courts vehemently criticised this practice and ensured that employers who are acting maliciously without adhering to their own policies and procedures are held accountable. The court held that in the event where special leave is imposed on an employee for the purposes of discipline, that special leave is regarded as a suspension. Lastly, it is quite evident that the courts are playing a much more active role pertaining to the issue of suspensions. A number of court decisions discussed in this treatise show how the courts come down hard on employers who hastily resort to suspending an employee where there is no valid reason to do so or where the procedure was manifestly unfair.

Submitted by Viviane Lima da Cunha (viviane@biblioteca.ufpb.br) on 2016-08-19T13:56:32Z No. of bitstreams: 1 arquivototal.pdf: 1319883 bytes, checksum: b7f172ad52e0bad426f9e0d9747442ca (MD5) / Made available in DSpace on 2016-08-19T13:56:32Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 1319883 bytes, checksum: b7f172ad52e0bad426f9e0d9747442ca (MD5) Previous issue date: 2016-02-26 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / Studies show that subjective memory complaints (SMC) are very common in older adults and may be indicators of cognitive impairment associated with psychological factors (e.g., anxiety and depression) and cognitive impairment. The aim of this master thesis was to analyze the relationship between the prospective and retrospective memory complaints and performance on different measures of memory in people without dementia aged over 50 years. 81 volunteers of both sexes (68 women) with a mean age of 63 years (SD = 6.7) took part in the study. The procedure used in this study consists of two successive stages of evaluation. The first part includes screening tests of cognitive status and selection of participants, and questionnaires for assessing the prevalence of SMC. After this phase, we assessed semantic, episodic, working and prospective memory, the latter being tested through naturalistic tasks. Furthermore, a neuropsychological evaluation of various cognitive domains was performed, including attention, visual perception, language, processing speed, cognitive flexibility and inhibitory control. The prevalence of complaints in the sample was 53%. The results indicate that people with SMC have significantly higher prevalence of anxiety and depressive symptoms, lower overall score in prospective memory tasks and slowness in the execution of inhibitory control task. No significant differences were identified between the groups for performance in episodic, semantics and working memory tests. In the hierarchical regression analysis (stepwise method) we identified the symptoms of anxiety and performance in the long-term prospective memory task (based on time) as predictors of general and retrospectives memory complaints, but only anxiety as predictor of prospective complaints. We conclude, therefore, that different types of complaints are predicted by different variables. Retrospective complaints are related more significantly with symptoms of anxiety and objective performance. In the case of prospective complaints, they seem to reflect a distorted self-evaluation due to the symptoms of anxiety but without relationship with cognitive impairment. This work emphasizes the importance of including prospective memory tests in neuropsychological assessment protocols, as they showed greater sensitivity to detect deficits in healthy people. / Estudos apontam que as queixas subjetivas de memória (QSM) são muito comuns em idosos e podem ser indicadores de prejuízos cognitivos associados a fatores psicológicos (e.g., ansiedade e depressão) e comprometimento cognitivo. O objetivo dessa dissertação consistiu em analisar a relação entre as queixas prospectivas e retrospectivas de memória e o desempenho em diferentes medidas da memória em pessoas sem demência acima de 50 anos de idade. A amostra foi composta por 81 voluntários de ambos os sexos (68 mulheres) com média de idade de 63 anos (DP = 6,7). O procedimento utilizado nesse estudo constou de duas fases sucessivas de avaliação. A primeira parte incluiu testes de rastreio do estado cognitivo e seleção dos participantes, e questionários de avaliação da prevalência das QSM. Após esta fase, a memória foi avaliada em seu domínio operacional, semântico, episódico e prospectivo, sendo este último testado através de tarefas naturalísticas. Além disso, foi realizada uma avaliação neuropsicológica dos diferentes domínios cognitivos, incluindo a atenção, visuopercepção, linguagem, velocidade de processamento, flexibilidade cognitiva e o controle inibitório. A prevalência de queixas na amostra estudada foi de 53%. Os resultados indicam que as pessoas com QSM apresentam significativamente maior prevalência de sintomatologia ansioso-depressiva, menor escore geral em tarefas de memória prospectiva e lentificação na execução da tarefa de controle inibitório. Não foram identificadas diferenças significativas entre os grupos para o desempenho nas medidas de memória episódica, operacional e semântica. Nas análises de regressão hierárquica (por método stepwise) identificamos os sintomas de ansiedade e desempenho na tarefa de memória prospectiva de longo prazo (baseada no tempo) como preditores das queixas de memória gerais e retrospectivas, e apenas a ansiedade como variável preditora das queixas prospectivas. Concluímos, dessa forma, que diferentes tipos de queixas são preditas por diferentes variáveis. As queixas retrospectivas se relacionam mais significativamente com sintomas de ansiedade e desempenho objetivo. No caso das queixas prospectivas, estas parecem refletir uma autoavaliação distorcida decorrente dos sintomas de ansiedade e não de comprometimentos cognitivos. Através desse trabalho ressalta-se a importância de incluir testes de memória prospectiva em protocolos de avaliação neuropsicológica, pois estes demonstraram maior sensibilidade à detecção de déficits em pessoas saudáveis.

This report is all about quality improvement work with focusing on nonconformities routines. The purpose is to improve the process of nonconformity routines and to identify the most important issues and causes behind nonconformity routines in order to have good quality of the products and satisfied customer to achieve continuous improvement. This project is conducted at a case study at the case company GMV Sweden AB producing lifts and their components. The problem in the case company is how the case company is handling nonconformity routines which consist currently of two streams one for problems in production which leads to internal nonconformities and another is handling customer complaints. The author visits the case company to collect essential information for this work and performs face-to-face user interviews, Q&amp;A via email. The knowledge gained on different quality tools in author's education on Terotechnology department forms the basis of this research. The author plans to solve the problem by analyzing, mapping the existing processes and using different quality tools. The author analysis is based on theoretical and empirical facts, also different quality tools like process mapping, cause effect diagram, flowchart has been used to identify the problem and relevant suggestions have been proposed to improve their current situation. In the results and conclusions the author has explain the various improvement techniques and suggestions to handle internal nonconformities and customer complaints. The author believes by implementing the suggested improved model company can address their quality issues, which will improve the productivity to a greater extent and enable them to achieve their goal of continuous improvement.