Abstract Mounting public protests, increasing expensive payouts, and shootings of unarmed victims by police is a call to reexamine options to problem solving, service recovery, and preventing police misconduct as it pertains to the use of force. The purpose of this quantitative study was to examine the correlation between early intervention system data (a) use of force, citizens' complaints (race and gender), and use of force violations (race, gender, and years of service for officers). The disruptive theoretical framework provided an innovative lens to examine police misconduct of a large midwestern large law enforcement agency. This secondary data study did not find significant relationships between stated variables using chi-square analyses. Although consistent with other studies, males were found likely victims of excessive use of force (X2 = 114.093, p =.000) using multiple regression. By expanding the characteristics of basic variables based on a (use of force) continuum model, the data can be treated as a disruptor with potential to reach maintenance or high productivity and sustainability. The fields of healthcare and education have made strides using this model, and this model may also add to the existing knowledge to create greater transparency, service recovery, and policy modification needed to reduce the use of force police misconduct. As society changes with varying political mandates, public opinions and technological communications, it is apparent that law enforcement must also continually improve efforts to enhance accountability and transparency relating to the use of force

Quality and innovation are central elements in a successful business, where organizations are not solely looking to satisfy existing customers with high quality but to create novel solutions for future customers as well. As a result, addressing both concepts are vital for sustaining business longterm, which has led to a conflict regarding where companies should allocate their efforts. This study analyzed a global manufacturing company’s complaints management (CM) process, where quality and innovation were addressed with the study questions: How can the CM process be improved to reduce recurring complaints? and How can the CM process be improved to foster innovation?. To answer these, a qualitative approach was used in forms of unstructured and semi-structured interviews as well as quality management & control tools. The variables analyzed were partly constructed from the extensive literature review and partly from the employees involved with the CM process. The results showcased negligence towards the CM process, where process description and governance as well as knowledge management were lacking. Practical implications of the study indicates that if the CM process receives more focus in regards to the mentioned factors, the quality and its ability to foster innovation as well innovation will be improved. Theoretical implications of the study indicates a misalignment between the perception of the CM process and the actions of the company. Employees found it essential to the company’s strategy whereas the process, despite this received attention. These implications are limited to large manufacturing companies and in order to generalize the results, further research is required.

There are three Optional Protocols to the UN Convention on the Rights of the Child. The first one is about children in armed conflict and the second about the Sale of children, Child Prostitution and Child Pornography. The third Optional Protocol to the Convention on the Rights of the Child, which was adopted by the UN in 2011, provides children with an international complaints mechanism to address violations on their rights. The third Optional Protocol is ratified by close to fifty states, but Sweden has neither ratified or signed the protocol - despite pressure both nationally and internationally. This means that children in Sweden doesn't have somewhere to go when they want to leave complaints when their rights under the Convention on the Rights of the Child have been violated.  The aim with this study was to analyze the pros and cons with a Swedish ratification of the Third Optional Protocol from a Human Rights perspective, to justify an answer if Sweden should do so or not. The analyze is an argumentation where the disadvantages first are presented, followed by the benefits, before they are set against each other. The most distinct disadvantages to a ratification is about processing times, inadmissability and the risk for manipulation. The benefits on the other hand, is about a reduced marginalization, children's increased position as right holders, the greater chance for restoration and a need for Sweden to incorporate child-sensitive complaint mechanisms on a national lever. The analyze makes clear that most of the disadvantages with a Swedish ratidfication can be responded by either counter-argument, or through the benefits which has been found due to the Human Rights perspective.  The conclusion of the study is that a Swedish ratification would strengthen children's position as own actors and right holders based on the given oppertunity to make complaints in the event of a perceived violation of rights, without the consent of their guardian.

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La somatisation est la manifestation de symptômes physiques en réponse à une détresse psychologique. Chez les enfants victimes d’agression sexuelle (AS), la somatisation et les facteurs associés sont peu documentés dans la littérature. Puisque la somatisation peut diminuer la qualité de vie, il est important d’identifier les facteurs qui seraient des cibles d’interventions. L'étude a pour objectif d’examiner les caractéristiques de l’AS, ainsi que les facteurs personnels, familiaux et environnementaux associés aux symptômes somatiques dans cette population. L'échantillon comprend 655 enfants (68,9 % de filles; M = 8,96, SD = 1,87) ayant dévoilé une AS. Des modèles de régression linéaire hiérarchique ont été utilisés pour étudier les associations entre les caractéristiques de l'AS, les facteurs personnels, familiaux et environnementaux et les symptômes somatiques. Les interactions avec le sexe ont été testées. La majorité (80 %) des enfants avaient au moins un symptôme somatique. En contrôlant pour le sexe et l'âge, le stress lié au dévoilement de l’AS (B = 0,17, IC à 95 % [0,10, 0,25], la détresse parentale (B = 0,22, IC à 95 % [0,14, 0,29]), le nombre d’évènements de vie stressants (B = 0,15, IC à 95 % [0,08, 0,23]) et la défavorisation sociale du quartier (B = 0,25, IC à 95 % [0,05, 0,45]), étaient indépendamment associés à plus de symptômes. Des interventions axées sur le contexte familial et environnemental peuvent être considérées pour atténuer les conséquences de l’AS sur les plaintes somatiques. / Somatization is the manifestation of physical symptoms as a response to psychological distress. In children victims of sexual abuse (SA), somatization and the associated risk and protective factors are understudied. Given that somatic symptoms can lead to functional impairment and decreased health-related quality of life, identifying areas of intervention at all levels of the child’s environment is essential. The study aimed to identify SA characteristics, personal, family, and environmental factors associated with somatic complaints among child victims of sexual abuse. The sample included 655 children (68.9% girls; M = 8.96 years, SD = 1.87) seeking services after SA disclosure. Hierarchical linear regression models were used to investigate the associations between SA characteristics, personal, family, and environmental factors, and somatic symptoms. Interactions with sex were systematically tested. In the sample, 80% of children reported at least one somatic symptom. After controlling for sex and age, stress related to the SA disclosure (B = 0.17, 95% CI [0.10, 0.25], parental distress (B = 0.22, 95% CI [0.14, 0.29]), the number of stressful life events (B = 0.15, 95% CI [0.08, 0.23]) and neighborhood social deprivation (B = 0.25, 95% CI [0.05, 0.45]), were independently associated with increasing somatic complaints. Children therefore depend on the support of adults around them and on their entire social environment to mitigate the consequences of SA on somatic complaints. Interventions focused on family and environmental factors should be considered to support this vulnerable population.

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Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2005. / The purpose of this thesis is to develop a new model to improve service delivery regarding the monitoring of policing conduct. A comparative study of international civilian oversight bodies dealing with complaints against the police will be conducted to develop and implement an appropriate model to replace the current referral model with an investigative monitoring system to improve processes that ensure that the police remain accountable for their performance and conduct. The research design will both encompass model building and comparative studies. The basis of the theoretical framework of this thesis is service delivery which is the significance of developing a new model for the Policing Complaints Centre. Service delivery is dealt with in terms of the service industry and service processes, its functioning regarding problem solving, finance and accountability, the challenges facing service delivery and the basic principles and values governing public administration and the role and function of the Public Service Commission. The Legislative Framework for Monitoring Policing Conduct is stipulated in the Constitution of the Republic of South Africa, Act 108 of 1996 and the South African Police Service Act, Act 68 of 1995. This includes the policing functions vested in the Provinces and particularly the mandate of the Policing Complaints Centre in terms of the monitoring policing conduct as well as the limitations set on the provinces. Independent Police Complaints Commission of the United Kingdom. These models will be used because both these civilian oversight bodies operate independently from the policing agencies and therefore the credibility and integrity of the complaints model will be upheld. The main objectives of the new model will be to address the issues of the complainants and provide feedback as soon as possible to the complainants so that public confidence and trust in the police and in the complaints system of the Department can be increased. The new model will concentrate on a different method of dealing with complaints in that all complaints will firstly be evaluated to ascertain whether it is an inquiry or if it is a complaint. If is an enquiry it will be referred to the relevant authority and if it is a complaint it must be decided if an investigation will be conducted, or if an intervention in the form of a formal mediation or informal mediation must take place or in the monitoring of an investigation/inquiry. It has been recommended that the new complaints model and the database management system be implemented to ascertain whether this new model is keeping the police accountable for their performance and conduct.

This diploma thesis deals with the topic of Subjective memory complaints (SMC) in elderly population in relation to early diagnostics of Alzheimer's Disease (AD). The term of SMC describes patients with subjective perception of cognitive impairment which is not objectivized during a complex neuropsychological assessment. The character of their subjective complaints has not been thoroughly examined, despite their increased risk to develop cognitive impairment, most likely due to AD (Reisberg, et al., 2008). The aim of this cross-sectional study was to verify the clinical significance of the concept of SMC and to characterize subjective complaints in SMC in comparison to patients with cognitive deficit at the stage of amnestic mild cognitive impairment (aMCI) and in comparison to cognitively healthy elderly (HE). SMC and aMCI patients did not differ in the amount of subjective complaints, but SMC patients reported significantly more complaints compared to HE. The difference in the amount of complaints reported by the patients themselves and by their informants was found neither in aMCI, nor in SMC patients. There were identified questions which may distinguish between SMC and aMCI patients, and questions which may distinguish between SMC patients and HE; that means questions able to distinguish...