In the light of a market that showcases increased hesitation and skepticism over green marketing and environmental communication, is the necessity of a well executed corporate communication greater than ever. What can be seen on the market is corporations that are unintentionally using motive greenwashing as a tool for attracting and persuading consumers to favour the corporations image. Prior research within green marketing has put a large focus on greenwashing in product context and the effects of it on consumer behaviour. In this study greenwashing is examined in a communication context and its effect on different aspects of consumer behaviour and attitude.

Actualmente, las empresas invierten en diversas herramientas de gestión en busca de generar mayores resultados empresariales, por lo que la comunicación corporativa y el canal juegan un papel importante para fortalecer las relaciones con los stakeholders. Teniendo esto en cuenta, la presente investigación se plantea como propósito mostrar las posturas principales que generan controversia sobre qué canal de comunicación tiene mayor impacto en los resultados empresariales en organizaciones de diversos sectores, como el hotelero, de servicios, entre otros. Cabe mencionar que estos estudios fueron publicados entre el periodo 2015-2020. Los resultados obtenidos de los artículos presentados mencionan el uso del canal digital y del tradicional para comunicar a las partes interesadas temas como responsabilidad social, comunicación interna (endomarketing), comunicación externa y marketing, así como sobrellevar situaciones de crisis y mitigar las barreras de comunicación que pueden darse al momento de interactuar comercialmente en el mercado internacional. En lo referente a las conclusiones del estudio, algunos autores se orientaron por generar relaciones comerciales empleando los canales digitales como redes sociales, inteligencia artificial, sesiones online, entre otros, a fin de conseguir mejores resultados empresariales. Mientras que otros autores abordaron la comunicación tradicional para fortalecer las relaciones con cercanía y empatía, pues afirmaron que de ese modo se obtienen mejores resultados en el desempeño empresarial. / Currently, companies seek to generate greater business results by investing in various management tools, where corporate communication and the channel play an important role in strengthening relationships with stakeholders. The purpose of this article is to show the main positions that generate controversy about which communication channel has a greater impact on business results in organizations from various sectors such as hotels, services, among others. It is worth mentioning that these studies were published between 2015 and 2020. The results obtained from the articles make mention of the use of the digital channel and the traditional channel to communicate to stakeholders issues such as social responsibility, internal communication (endomarketing), external communication and marketing, and to cope with crisis situations as well as mitigate the barriers of communication that can occur when interacting commercially in the international market. Finally, the conclusions of the study, some authors are oriented to generate commercial relationships using digital channels such as social networks, artificial intelligence, online sessions, among others to have better business results. While other authors are oriented by traditional communication to strengthen relationships with closeness and empathy, they affirm that in this way better results are obtained in business performance. / Trabajo de Suficiencia Profesional

Title: Corporate Identity of the Czech Olympic Committee Objectives: The thesis contains an analysis of recent image of corporate identity (CI) of the Czech Olympic Committee. The main objective of the thesis is an evaluation of the CI of the organization and a comparison with the arranged theoretical knowledge of contemporary literature. The outcome of the analysis is the suggestions and references to improve the area of CI. All of these suggestions will help to create new projects and more effective CI of the following organization. Methods: The thesis could be divided into two parts. The first part - theoretical - is dealing with the problems of theoretical knowledge which is available in the contemporary literature. The second part of the thesis contains the analysis, the comparison, the critical evaluation and suitable (realistic) recommendations for the creation of the optimal CI. The relevant data were obtained from the available documents and from the interviews with the members of the organisation. The rest of the data was obtained from author's personal expierence from the organisation where participated in an internship. Results: The analysis of CI shows the current status and quality of work of the Czech Olympic Committee, full of quality work with a purpose and the effort of the change...

The aim of this study is to investigate the effectiveness of the internal communication, as a dimension of internal marketing, in a global multicultural company. The study was based on a conceptual model that is a miscellany of theoretical concepts of how to create effective internal marketing communication for global organizations. Through the investigation of the company referred to as Alpha, a quantitative study across six countries was conducted to further the knowledge on how to address the needs of internal customers and adjust the internal marketing strategy thereafter. A questionnaire was sent to a random sample, with a response rate of 215 employees that together reflected the total population of 2831. Through the usage of ANOVAs, the findings displayed significant differences of how the employees in all countries perceived the internal communication at Alpha. The study also compared differences within two countries where there was enough data to investigate differences between categories of employees, these results were not significant. In general, it can be said that the results were grouped by the differences of the three European countries against the three non-European countries. Another prominent finding was that China was separated from the other countries, this was also the instance collectively shown for Sweden and Finland as they were often grouped together. The implications are that possible differences in business culture may have affected these results, which further studies need to investigate. The results jointly report that the internal customers are not satisfied with the internal communication. The conclusion is that the needs of the employees at Alpha should be addressed much further, as a part of the company internal marketing communication strategy.

Il progetto di tesi si basa su uno studio di carattere qualitativo focalizzato a costruire un framework teorico relativo ai processi di comunicazione lungo la Supply Chain (SC), identificando come la stessa comunicazione sia in grado di supportare il complesso processo di Supply Chain Management (SCM) sia sul piano strategico, sia sul piano operativo. Il progetto di tesi si articola quindi in tre parti specifiche: 1. una review sistematica e critica della letteratura internazionale sui temi della Supply Chain e della comunicazione che fornisce un’analisi approfondita del dibattito internazionale sui processi relationship-based della SC, evidenziando inoltre il fondamentale ruolo della comunicazione nello scambio di flussi sociali, informativi e fisici tra i partner; 2. due studi esplorativi di tipo induttivo-deduttivo che costruiscono una mappatura concettuale preliminare dei ruoli e dei canali di comunicazione che supportano le fasi strategiche ed operative del SCM; 3. uno studio Grounded Theory (GT) progettato sulla base dei risultati emersi dai precedenti studi preliminari e basato su una ricerca empirica approfondita che ha coinvolto SC executives e managers di aziende italiane ed internazionali. / The Ph.D. research project is based on a wide qualitative study aimed at building a theoretical framework of the communication processes along the SC identifying how communication supports strategic and operational SCM and providing managerial insights on how to make an effective and efficient use of communication resources over time. The project emphasizes how relationships and processes are affected by communication flows, depicting the links among SC processes, communication and SC performance dimensions. More specifically, the project methodological design is articulated in three subsequent interrelated research phases: 1. a systematic and critical literature review on SC and communication providing a focused analysis of the international debate on SC relationship-based processes highlighting communication as an enabler of social, information and physical flows among SC partners; 2. a two-step exploratory inductive-deductive study aimed at building a preliminary conceptual mapping of communication roles and channels supporting strategic and operational SCM; a comprehensive Grounded Theory (GT) study designed according to emergent insights from both the preliminary inductive-deductive analysis carried out and an in depth empirical research investigating widespread SC communication representations, practices and aspirations.

Made available in DSpace on 2016-08-03T12:29:48Z (GMT). No. of bitstreams: 1 Anap1-150.pdf: 1261470 bytes, checksum: b2621bfda6c744c73f0aad7c82032d35 (MD5) Previous issue date: 2013-04-08 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This study about Management Media Relations (MMR) at private Universities aims to identify and analyze how this area of Business Communication has worked for the following Higher Education Institutions (HEI) in São Paulo: Ibirapuera University, University of Santo Amaro, University city of São Paulo and Paulista University, corpus defined based on previous exploratory research. This study we demonstrate the importance of MMR as part of strategic intelligence sector in the HEI. Thus, we believe that this area of Business Communication can contribute, through the symbolic power relations that are established in the media, for the recognition and appreciation of these institutions in the educational setting current Brazilian. This study aims, analyze contributions of MMR in building an image of credibility and reputation of the HEI; we seek also reflect on the theory and practice Corporate Communication sector through empirical research, observing their communication structure and actions taken and analyzes relating to the concepts found in the references about this theme. Diverse methodological techniques and instruments were used to achieve the objectives proposed in this study, including the documentary analysis, bibliographic research, semi-structured interviews and content analysis. Observed through this study that the practice of GRM remains incipient in those institutions where the main focus of strategic thinking and communication planning is in advertising actions, in policies of internal communication and basic actions, if not punctual press relations. / Este estudo sobre a Gestão de Relacionamento com a Mídia em universidades privadas pretende avaliar como esta área da Comunicação Empresarial tem sido conduzida pelas seguintes Instituições de Ensino Superior de São Paulo: a Univ. Ibirapuera, a Univ. de Santo Amaro, a Univ. Cidade de São Paulo e a Universidade Paulista, corpus definido com base em pesquisa exploratória prévia. Buscamos demonstrar neste estudo, o papel fundamental da GRM, sendo considerada como parte da inteligência estratégica das IES. Sendo assim, entendemos que esta área da Comunicação Empresarial pode contribuir, por meio das relações de poder simbólico que se estabelecem na mídia, para o reconhecimento e a valorização dessas instituições no cenário educacional brasileiro atual. Este estudo tem como objetivos, verificar as contribuições da GRM na construção de uma imagem e reputação de credibilidade das IES; Buscamos também refletir sobre a teoria e prática Comunicação Empresarial no setor por meio de pesquisa empírica, observando sua estrutura de comunicação e ações realizadas e relacionando as análises aos conceitos encontrados nas referências bibliográficas sobre o tema. Técnicas e instrumentos metodológicos diversos foram utilizados para alcançar os objetivos propostos neste estudo, entre eles, a análise documental, a pesquisa bibliográfica, entrevistas semiestruturadas e a análise de conteúdo. Observamos por meio deste estudo que a prática da GRM se mantém insipiente nessas instituições, onde o foco principal do pensamento e planejamento estratégico de comunicação está nas ações publicitárias mercadológicas, em políticas de comunicação interna e ações básicas, quando não pontuais de assessoria de imprensa.

Made available in DSpace on 2016-08-03T12:30:33Z (GMT). No. of bitstreams: 1 1- PRE TEXTO.pdf: 26558 bytes, checksum: 0640d9f2356dd4a2c9f842eb0a2c1c7e (MD5) Previous issue date: 2007-04-25 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This project has, as it's main issue the study of the Corporate Communication of Philip Morris Brazil, a subsidiary of Philip Morris International, one of the largest Tobacco Companies Worldwide. The objective of this research is to demonstrate how Philip Morris Brazil communicates and relates itself with its different targets: the community, the retail and young end-users, and also which strategies it uses to establish and maintain this relationship, guaranteeing its sustainability. Another important issue of the study is to understand how the company advertises its products and stimulate the use of cigarettes in Brazil, on behalf of a Brazilian Legislation that strongly restricts the Advertisement of cigarettes on the main national media.(AU) / Este projeto tem como tema central o estudo da comunicação corporativa da Philip Morris Brasil, subsidiária da Philip Morris International, uma das maiores industria de tabaco do mundo. Os objetivos desta pesquisa é demonstrar como a Philip Morris Brasil se comunica e se relaciona com seus públicos de interesse, a comunidade, o varejo e os consumidores jovens e que estratégias ela utiliza para estabelecer e manter este relacionamento, garantindo assim a sua sustentabilidade. Outro fator importante é entender como a empresa divulga o seu produto e estimula o consumo do cigarro no Brasil sabendo-se que a legislação brasileira impõe uma forte restrição à propaganda do cigarro nas principais mídias nacionais.(AU)

Studiens primära syfte är att undersöka hur målgruppen potentiellt framtida kvinnliga arbetssökande upplever det språkliga tilltalet i nätbanken Nordnets platsannonser. Hypotesen att det språkliga tilltalet i Nordnets platsannonser bär spår av manliga drag och attraherar män i högre utsträckning än kvinnor är en central utgångspunkt för undersökningen som görs. Ett sekundärt syfte med studien är även att ur språkvetenskapligt perspektiv undersöka hur de relationsskapande strategierna ser ut i fem slumpmässigt utvalda platsannonser från Nordnet. Studien utgår från frågeställningar som berör attityder till det språkliga tilltalet och hur platsannonsernas relationsskapande strategier associeras med manligt eller kvinnligt språk. Frågeställningarna besvaras med hjälp av två kvantitativa metoder: en enkätundersökning samt en textanalys, vars resultat legat till grund för enkätundersökningens utformning. 39 respondenter deltog i enkätundersökningen, varav 22 kvinnor och en kontrollgrupp på 17 män. Till grund för textanalysen låg fem slumpmässigt utvalda platsannonser från Nordnet. Studien har en sociolingvistisk ansats och bygger vidare på Gaucher, Friesen & Kays (2011) forskning om effekterna av könsbundna ord i platsannonser samt Xiaoli Fus (2012) forskning om platsannonsens kontaktskapande strategier. Resultaten från textanalyserna visar att de kontaktskapande strategierna i Nordnets platsannonser stämmer väl överens med tidigare forskning samt att användningen av olika attitydmarkörer och läsarinkluderande pronomen har en gynnsam effekt på målgruppen. Vidare talar resultaten för hypotesens förkastande - åtminstone vad gäller den undersökta gruppen - då merparten av de undersökta kvinnorna uppger sig vara lockade att söka en tjänst hos Nordnet och även upplever platsannonsens kontaktskapande strategier på ett positivt sätt. Inte heller uppgav de kvinnliga respondenterna att de associerade det språkliga tilltalet med manligt språk; tvärtom skattade männen i kontrollgruppen valda delar av platsannonsens språkliga tilltal som mera maskulint än kvinnorna. / The objective of this study is to investigate how a specific target group; potential, future female applicants, perceive the language in Nordnet’s job postings. The hypothesis that the language used in Nordnet’s job postings attracts men to a greater extent than women is a central starting point for the investigation. A secondary objective for the study is also to examine how the interactional metadiscourse, e.g. relationship building strategies, look like in five randomly selected job postings from Nordnet. The study is based on questions that apply to attitudes towards linguistic traits in the job postings and how the relationship building strategies is associated with masculinity or femininity. These questions are answered by two quantitative methods : a survey and a text analysis, the results of which formed the basis of the questionnaire survey design. 39 respondents participated in the survey, including 22 women and a control group of 17 men. The basis for text analysis were five randomly selected job postings from Nordnet. The study has a sociolinguistic approach and builds on Gaucher, Friesen & Kay's (2012) research on the effects of gendered wording in job postings and Xiaoli Fu's (2011) research on interactional metadiscourse in job postings. The results from the text analysis shows that the relationship building strategies of Nordnet’s job postings are consistent with previous research and the use of different attitude markers and reader-inclusive pronouns has a beneficial effect on the target audience. Furthermore, the results speak for hypothesis rejection - at least for the group studied – since most of the female participants claimed to be attracted to apply for a position within Nordnet and also experienced the job posting’s strategies in a positive way. Neither did the female participants associate the language with masculinity; on the contrary, instead the male participants rated selected parts of the job postings interactional metadiscourse as more masculine than the women did.

La presente investigación analizará cómo la planificación y aplicación de la comunicación interna de crisis en una empresa de retail es empleada para difundir el plan de reactivación post-cuarentena a sus colaboradores. En la misma se identificarán los factores que influyeron en la elección de la estrategia y el desarrollo de su implementación desde la perspectiva de los comunicadores organizacionales. Para realizar el estudio con un diseño fenomenológico desde un paradigma interpretativo, la técnica de recolección de datos será la entrevista semiestructura. Los informantes de esta investigación serán los líderes del departamento de comunicación interna de la empresa de retail, dedicados al planeamiento e implementación del plan de comunicación, así como a los consultores de su agencia de comunicación interna, encargados de brindar soporte a la implementación del plan de reactivación post-cuarentena. Se realizará un análisis temático para analizar las entrevistas dado que permitirá buscar e identificar temas importantes para la descripción del fenómeno. / This research will analyze how the planning and application of internal crisis communication in a retail company is used to disseminate the post-quarantine recovery plan to its employees. It will identify the factors that influenced the choice of strategy and the development of its implementation from the perspective of organizational communicators. To carry out the study with a phenomenological design from an interpretive paradigm, the data collection technique will be the semi-structured interview. The informants of this investigation will be the leaders of the internal communication department of the retail company, dedicated to the planning and implementing the communication plan, as well as the consultants of its internal communication agency, responsible for providing support to the implementation of the post-quarantine recovery plan. A thematic analysis will be carried out to analyze the interviews given that will seek and identify important topics for the description of the phenomenon. / Trabajo de investigación

Frente al panorama actual de incertidumbre a causa de la pandemia del coronavirus, las organizaciones se han visto obligadas a adaptar sus estrategias y contenidos de comunicación a las altas necesidades de información por parte del público para mantener el compromiso de estos hacia la organización a la que pertenecen. La presente investigación plantea el análisis de la gestión de la comunicación interna corporativa y el clima organizacional para comprender el desarrollo del compromiso laboral de estos en una empresa de fabricación y venta de electrodomésticos. El motivo de esta yace en los recientes hallazgos sobre la relación de la felicidad percibida y generada en el entorno de trabajo y su posible relación con el compromiso de los colaboradores hacia la empresa, así como la relación de la comunicación interna con la construcción de un clima organizacional percibido como positivo. La metodología empleada será cualitativa, ya que se analizará la relación entre la comunicación interna y el clima organizacional, dos aspectos intangibles muy relevantes en cuanto a las relaciones laborales desde la perspectiva de los colaboradores, quien serán los entrevistados. / Faced with the current panorama of uncertainty due to the coronavirus pandemic, organizations have been forced to adapt their communication content and strategies to the high information needs of their different audiences to maintain their commitment to the organization. This research proposes the analysis of the management of corporate internal communication and the organizational climate to understand the development of their work commitment in a company that manufactures and sells household appliances. The reason for this lies in the recent findings on the relationship of happiness perceived and generated in the work environment and its possible relationship with the commitment of employees to the company, as well as the relationship of internal communication with the construction of a positive perceived organizational climate. The methodology used will be qualitative, since the relationship between internal communication and the organizational climate will be analyzed, two highly relevant intangible aspects in terms of labor relations from the perspective of the collaborators, who will be the interviewees. / Trabajo de investigación