O presente trabalho visa descrever, em termos de eficiência e de eficácia, a aplicação da Tecnologia da Informação (TI) em um segmento específico do varejo, as lojas de departamentos de vestuário e moda, com o objetivo de entender como e porque a TI tem contribuído para a competitividade neste segmento, sem abordar o aspecto financeiro. A metodologia de pesquisa utilizada envolveu um levantamento teórico seguido de dois estudos de caso, que envolveram uma rede de lojas de departamento de vestuário e moda e uma empresa implantadora de sistemas de informação neste segmento. A análise dos resultados envolveu o uso de um modelo de análise dos impactos da TI nas organizações, uma comparação ou ajustamento entre a teoria e as informações coletadas e o desenho de um quadro de referência das tecnologias utilizadas no setor. Como conclusão, temos que a TI contribui para a competitividade destas empresas por meio de absorção rápida do comportamento do cliente e das tendências da moda, de maneira a transformá-las em produtos atualizados e em sincronia com a demanda do mercado. / The present work aims to describe, in effectiveness and efficiency terms, the Information Technology (IT) application in a specific segment of the retail, the clothing and fashion department stores. The objective is to understand the reasons and ways IT has contributed for the competitiveness in this segment, without a financial approach. The methodology involved a theoretical revision followed by two case studies, that had involved a clothing and fashion department stores company and a information systems company that operates in the same segment. The analysis involved the use of a analysis model of the IT impacts in the organizations called MAN/TI, a comparison between theory and the collected information and the constructing of a framework of the technologies used in this sector. As a conclusion, it was found that Information Technology contributes for the competitiveness of these companies not only by fast absorption of the customers behavior but also by the fashion trends informations, aiming to transform this collected information into up to date products.

The main purpose of this research is to discuss about the different positioning strategies of shopping centers with a case study of the Core Pacific City Living Mall (¨ÊµØ«°), including its managerial mission and marketing positioning. The structure of the analysis starts with the discussion about the definition of ¡§Living Mall¡¨. Is there any difference between shopping centers and department stores? The article is based on the development trends of the macro economy, consumer purchasing power, and the Core Pacific City Living Mall¡¦s current situation, strength and weakness of the related strategies, market positioning, competitor analysis, and other relative comparisons. It also includes a total strategic planning by evaluating the business strategic goal and managerial mission of the Core Pacific City Living Mall in the Greater Taipei area. First of all, the external and internal environments and the competitors¡¦ positioning strategies are evaluated, in order to find out the opportunity and treat for the Core Pacific City Living Mall. The strength and weakness of the organization in the developing phase can also be found. Secondly, the strategic planning, including strategic thinking and the fundamental competitive strategies are then formed. Finally, the strategy can be executed through the opertions of the business area, the conditions of the stores, consumers and marketing plans. Based on these, the positioning strategy of the shopping center can be seen.

Abstract Coming with evolution of social structure, the industrial structure has been changed continually. From earliest agriculture and industrial society. Taiwan has gradually moved into modern society¡Vservice society. Within service society, department store is the most typical business. For the clerks of department store the most significant job is providing face-to-face service to customers. The working hours for the clerks are mainly concentrate on vacation and nighttime combined with long period standing. Hence the influential of physical and psychological stress will cause job burnout. Precisely, clerks are not directly employed by the department store, even they affect the sales and quality of department store nevertheless the department store could not implement the same motivation on clerks as they were hired by boutique. Managerial methods and strategies have become the critical topic for human resource mangers. This study focus on the source of job burnout, the clerk is the main component, job burnout is the media variance, using those factors to discuss the mediating effect among leadership, role stress, social support, turnover intention, sales performance and sales attitude to the job burnout. The consequence indicated that: 1.The clerks gained highest degree in the leadership of goal achievement. 2.With role stress, the role overloads that affect clerks is more seriously. 3.With social support, the colleagues supporting provide the highest support. 4.With job burnout, the exhaustion that affects clerks is more thoughtfully. 5.A negative correlation was identified between leadership and job burnout. Along the leadership, it emphasizes the goal and depersonalization has negative interaction but the interactive to the diminished personal accomplishment among leadership result positive effect. 6.The positive correlation was identified between role stress and job burnout of clerks. Once the role overloads of the role stress occur, the positive effect of exhaustion may take place and the negative effect may diminish personal accomplishment. Further the role ambiguity and role conflict of role stress may show the positive correlation. 7.A notable correlation was identified between social support and job burnout. The workman support of social support may have negative correlation on job burnout. Moreover, a negative correlation was identified between family supports of depersonalization and diminishes personal accomplishment. 8.A predictable correlation was identified between job burnout and turnover intention. The job burnout and turnover has positive correlation. 9.A diligent positive correlation was identified between job burnout and turnover intention. The exhaustion of job burnout and turnover intention has positive effect. 10.A significant correlation was identified between exhaustion of job burnout and diminishes personal accomplishment. Exhaustion of job burnout to the sales performance has positive effect, in addition diminish personal accomplishment of job burnout has positive effect to the sales performance. 11.A notable negative correlation was associated with job burnout and service attitude. Depersonalization of job burnout and diminished personal accomplishment creates negative effect. 12.In mediating effect, the leadership will affect the turnover intention by job burnout; the role stress will cause turnover intention and service attitude by job burnout. 13.The interaction among leadership, role stress and social support will influence job burnout precisely. KEY WORDS: Leadership, Role Stress, Social Support, Department Store, and Clerk of Boutique, Job Burnout

How to increase the extent of sales competency and growth need strength of salespeople would affect individual or organizational performance strongly. This study intends correlating compensation structure with salespeople¡¦s job performance. In this study compensation structure is independent variables, job performance is dependent variables, the distributive equity is a mediator. Besides, we defined the working experience and sales competency as a moderator between the compensation structure and distributive equity, and growth need strength is defined as moderator between the distributive equity and job performance. The subjects of this study are 548 salespeople of a department store in Kaohsiung. This research used the questionnaires. The data were analyzed by reliability analysis, factor analysis, one-way ANOVA and hierarchical regression analysis to discuss the relationships between compensation structure, distributive equity and job performance for salespeople. Besides, the mediating effect of distributive equity and the moderating effect of work experience, sales competency and growth need strength are also discussed. The findings of the study are as follows. (1) Job-based pay correlates positively with the internal equity perception; skill-based pay and performance-based pay correlates positively with the external equity perception. (2) The internal equity perception correlates positively and significantly with working efficiency and attitude, individual equity perception also has significantly positive correlation with job involvement and performance. (3) Mediating effect of distributive equity perception is not significant. (4) Working experience cannot generate moderating effect between compensation structure and distributive equity. (5) Correlation of job-based, skill-based and performance-based pay determined by sales competence and compensation structure creates intervention on perception of both external and internal equity. (6) Growth need strength and perception of external and internal equity under distribution equity also cause intervention on involvement in and performance of work. According to the results, we offer the following suggestions: (1) For retail counters, compensation structure and employees¡¦ distribution equity perception should be highly regarded. Furthermore, strategies of recruitment should be enhanced, and a comprehensive system of on-job training shall be established in order to improve employees¡¦ performance. (2) For salespeople at the retail counters, they should strengthen their competitiveness, understand the meaning of working as a salespeople, develop a correct attitude towards serving customers, and stick to the customer-oriented concept.

O presente trabalho visa descrever, em termos de eficiência e de eficácia, a aplicação da Tecnologia da Informação (TI) em um segmento específico do varejo, as lojas de departamentos de vestuário e moda, com o objetivo de entender como e porque a TI tem contribuído para a competitividade neste segmento, sem abordar o aspecto financeiro. A metodologia de pesquisa utilizada envolveu um levantamento teórico seguido de dois estudos de caso, que envolveram uma rede de lojas de departamento de vestuário e moda e uma empresa implantadora de sistemas de informação neste segmento. A análise dos resultados envolveu o uso de um modelo de análise dos impactos da TI nas organizações, uma comparação ou ajustamento entre a teoria e as informações coletadas e o desenho de um quadro de referência das tecnologias utilizadas no setor. Como conclusão, temos que a TI contribui para a competitividade destas empresas por meio de absorção rápida do comportamento do cliente e das tendências da moda, de maneira a transformá-las em produtos atualizados e em sincronia com a demanda do mercado. / The present work aims to describe, in effectiveness and efficiency terms, the Information Technology (IT) application in a specific segment of the retail, the clothing and fashion department stores. The objective is to understand the reasons and ways IT has contributed for the competitiveness in this segment, without a financial approach. The methodology involved a theoretical revision followed by two case studies, that had involved a clothing and fashion department stores company and a information systems company that operates in the same segment. The analysis involved the use of a analysis model of the IT impacts in the organizations called MAN/TI, a comparison between theory and the collected information and the constructing of a framework of the technologies used in this sector. As a conclusion, it was found that Information Technology contributes for the competitiveness of these companies not only by fast absorption of the customers behavior but also by the fashion trends informations, aiming to transform this collected information into up to date products.

由於百貨業競爭激烈，若要避免價格競爭，唯有選擇合適的目標市場及定位、提供滿足消費者需求之服務，才能有效地發展其經營特色。隨著目前賣場朝專門化及大型化兩種趨勢的發展，使得經營技術複雜性及風險皆增加。為了要達到經營技術方面的進步，國內業者由民國七十四年後相繼自國外引進經營技術來提昇公司內部的技術水準的方式，對整體百貨業的生態帶來衝擊，亦使得各百貨公司對經營技術的重視與日俱增。 　　基於以上的背景，本研究的主要動機，即在就「百貨公司經營技術移轉」之課題，在國內進行觀察與分析，以增進在該產業技術移轉過程與行為的瞭解，並在業者移轉技術之後，評估技術移轉後的績效，以提供相關經驗予其它服務業或零售業技術移轉的參考。 　　本研究希望能就百貨公司在經營技術引進的課題上加以探討，並期能達到下列目的： 　　1. 探討百貨公司引進國外經營技術之前，所考慮的策略因素。 　　2. 探討百貨公司至國外引進經營技術時，所引進的內容、採行的過程、方法及相關的步驟等。 　　3. 探討技術移轉在實際運作上所遭遇的衝突與困難，並觀察百貨公司在移轉過程中及移轉後的調整與適應。 　　4. 探討技術移轉的技術績效之評估。 　　另外，並期望能由所蒐集之資料加以分析，以嘗試歸納百貨公司所合適之技術移轉模式的選擇方式。 　　本研究將對個案公司技術移轉之過程所做的整體性探討，及命題之推論，歸納為以下之結論： 　　1. 技術接受者在引進國外經營技術之前主要考量的策略因素為加強業種及商品規劃能力、提高服務品質、提高坪效及營業額、改進管理制度、建築設計及賣場規劃技術。而新進入者較重視快速進入以達到多角化目的之策略考量。 　　2. 技術提供者所引進之技術內容主要為經營理念、管理制度、目標市場選擇與定位、動線及賣場規劃設計、業種及商品規劃、服務品質管理、存貨與採購作業等等。 　　3. 在經營技術知識之傳遞方面，主要傳遞模式為以直接參與管理為主者，多輔以國外之實地參觀或實習來傳遞。而傳遞模式非以直接參與管理之個案，主要以顧問之諮詢或給意見及國外實地參觀或實習來達成。 　　4. 技術移轉在實際運作所遭遇之衝突與困難包含市場面及組織面。市場面指本土市場之經營特性及消費者特性，其調整適應方式為加強服務品質及市場定位，並順應消費者偏好及特性。組織面為語言文化及組織文化之衝突，調整適應方式為加強溝通、尊重並聘請翻譯或鼓勵學習對方語言及文化。 　　5. 技術移轉之績效表現與合作模式之選擇有關；而合作模式則主要由技術差距及技術提供者經營涉入程度來決定。 　　6. 技術移轉方式及進行過程中，技術移轉績效與派駐人員及直接參與協助程度（包括駐派人數、人員條件及時間長短）呈正相關。 　　7. 技術移轉績效與技術移轉內容之完整性（即是否包括一般管理、行銷定位、前後場管理及資源系統等等）呈正相關。 　　8. 技術移轉後組織內之技術品質的維持與技術移轉之長期績效有關；對技術移轉後技術品質之維持，可由技術提供者人員的長期派駐、文件的保留及公司內部制度化等方式來達成。

This study explores the application of wireless local area network (WLAN) in retailing industy for enhancing experiential marketing. As competition in the retailing industry increases, added with new entrants competing for old customers, department stores nowadays must consider new ways of attracting customers. Against that backdrop , experiential marketing becomes increasing important. Taking Kaohsiung¡¦s six department stores as cases for study, the author conducted a two-wave survey to examine whether and to what extent visitors of deparment stores appreciate the introduction and possible deployment of wireless local area networks as a means for enhancing experiential marketing. Using analytic hierarchy process (AHP) as a research method, this study sorts out not only the key success factors of introducing wireless Internet in the context of department stores but also the priority setting of those key success factors, which includes seventeen elements falling into five categories. Broadly put, marketing and promotion stands out as the first priority setting, followed by business model and infrastructure. The finding of such priority setting has deep implications for experiential marketing which also falls into five modules of analysis: sense, feel, think, act and relate. It shows that visitors are more satisfied with the aspects of sense and feel, whereas the other three leave rooms for improvement. By introducing and deploying information and communications technologies, such as WLAN, that weakness of experiential marketing can be improved.

This study is designed as an exploratory empirical attempt to audit the effectiveness with which retail buyers select fashion wearing apparel that meets needs and wants of their constituent target markets. This study presents the retail buyer of fashion wearing apparel as the "gatekeeper" who controls the flow of apparel products through various "checkpoints" as these products move from producer to consumer, thus controlling product availability. This study has a three-fold purpose. The first is to determine if significant differences exist between retail buyers' selections (ratings) and constituent market selections (ratings) when given like; alternatives on manufacturing levels. The second is to determine whether differences exist between the extents to which department store retail buyers and specialty store retail buyers meet the needs and wants of their constituent markets. The third purpose is to determine if significant differences exist between sales performances of like and unlike retail buyer/consumer choices.

現今零售市場，傳統實體通路業者面臨電子商務衝擊，努力開拓線上市場，原本純經營網路之業者也已開始紛紛佈局線下，如亞馬遜、阿里巴巴…等。虛實整合已成趨勢，不論純線上或者純線下的商業模式，都將會面臨衝擊，零售商之實體和虛擬通路、資源必須不斷整合，打破傳統思維不斷創新。 在現今虛實整合趨勢下，傳統實體通路業者相對線上業者，已投入大量成本於建置、經營實體通路；而就台灣零售市場而言，百貨公司業者於整體零售業營收中佔高比例，且於現今市場環境中面臨「消費需求多變」的經營困境，因此，本研究旨於探討台灣百貨業者於虛實整合下可採行之行銷策略。 透過量化研究，綜合了解消費者虛實通路購物習慣和偏好、百貨公司購物習慣和偏好、百貨公司虛實整合現況認知及接受度與百貨業者現今提供之產品和服務滿足消費者需求的程度，整理出品牌/商品差異化、服務品質提升、增強體驗、提供更多休閒樂趣、完善會員制度與提供並整合多元消費/接觸管道六點行銷策略建議，希望給予百貨公司業者與面臨市場衝擊下，如何吸引消費者之行銷策略面之建議、協助策略之訂定。 / In today’s retail market, the traditional brick-and-mortar retailers have strived to develop online market after facing intense competition from e-commerce prosperity, online retailers such as Amazon and Alibaba have also started to expand offline market. Omni-channel has become the market trend, both online-only retailers and traditional physical stores are facing challenges. Retailers have to integrate online and offline channel resources, and keep innovating. Contrast to online retailers, traditional brick-and-mortar retailers have invested a lot of resources in building and managing physical channels. Department stores sales accounts high proportion of total retail market sales and are facing the problem of changing customer needs. Therefore, this study examines the marketing strategy that department stores can take under the trend of omni-channel. Through quantitative research that designed to understand customer buying behavior, including shopping habits and preferences in online and offline channels and in department stores, cognition and acceptance of department store’s nowadays omnichannel strategy, and satisfactions of the products and services that currently provided by department stores. This study proposes six marketing strategy recommendations, which are brand/ product differentiation, service quality upgrade, shopping experience enhancement, entertainment providing, loyalty program improvement, and channels/ touch points integration. Based on these recommendations, the study hopes to help the department stores to figure out the ways to attract customers and build the strategy under the market challenges.

The Thesis solves reconstruction and completion of the building of „CENTRUM“ Department Store in Brno. It is an unfinished skyscraper designed by Vladimír Karfík. The Thesis gives a proposal of the reconstruction of the building, extensions and annexes, new functional use (areas for sale and for rent, restaurant and hotel) and proposal for the peripheral jacketing solution. There was an aim to generate such a design, which would refer to the original building from thirtieth of the 20th century, which would follow up with the idea of a skyscraper located in the centre of Brno and whose functional utilization would suit to the current needs.