El trabajo de investigación se desarrolla en torno a la creación de una empresa concesionaria de alimentos saludables para abastecer a los empleados de empresas ubicadas en Lima Sur. Para ello, se plantea como hipótesis que la creación de dicha empresa tendrá viabilidad operacional y económica, sustentada en la brecha que actualmente existe entre el crecimiento de la demanda de alimentación, causada por el incremento de empresas industriales en la zona de Chilca y la tendencia del consumo de alimentos saludables, y la falta de una oferta de menús saludables para el personal en la zona. El trabajo se encuentra dividido en 4 capítulos. En el primero, se analiza el entorno de la empresa y las señales del mercado que marcan la factibilidad del negocio. En el segundo, se elabora el modelo del negocio en donde se determinan los componentes críticos del negocio como la propuesta de valor y relaciones clave. En el tercero, se elabora el planteamiento estratégico y operacional del negocio partiendo de la estrategia a la operación; mientras que en el cuarto capítulo se realiza la evaluación económico-financiera de la empresa. Finalmente, se concluye que la creación de un concesionario de alimentos saludables para empresas ubicadas en Lima Sur resulta viable de manera operativa y económica, creando una empresa rentable en un periodo de 4 años, se obtiene una tasa interna de retorno positiva (TIR mayor a 10 %) en todos los escenarios de riesgo evaluados con un periodo de retorno de la inversión de 1.5 años. / The research work is developed around the creation of a concessionaire company of healthy foods to supply the employees of companies located in South Lima. For this, the hypothesis is posed that the creation of said company will have operational and economic viability, sustained in the gap that currently exists between the growth of the demand for food, caused by the increase of industrial enterprises in the Chilca area and that half of its workers have specific food needs, and the offer of healthy menus for the staff, which according to field interviews is null. The work is divided into 4 chapters. In the first one, the company's environment and market signals that mark the feasibility of the business are analyzed. In the second, the business model is drawn up in which the critical components of the business are determined, such as the value proposition and key relationships. In the third, the strategic and operational approach of the business will be elaborated, starting from the strategy to the operation; while in the fourth chapter the economic-financial evaluation of the company is carried out. Finally, it will be concluded that the creation of a healthy food concessionaire for companies located in South Lima is viable in an operational and economic way, creating a profitable company in a period of 5 years due to a positive internal rate of return (IRR), greater than 10%, in all the risk scenarios evaluated and the return period of the investment is 1.5 years. / Trabajo de investigación

Thesis using the oral history of attempts based on interviews with dealers to characterize the emergence and development of casinos in the country, focusing on the period 1990-1999. It will further seek to analyze croupiers look for changes in their profession during the nineties, it tries to find out how the company viewed these devices and how their perceptions changed over time. This research will also try to approximate the conditions under which the casino could arise in which sites are placed among these devices, as over time changed their level and quality of services offered and what kind of casino guests attended. Another objektive of this work is to find out what people in the nineties to post dealer reported what they had to comply with the conditions and how their level in the nineties changed. Keywords: 1990 - 1999 - casino -the dealer- oralhistory -biography.

In this thesis, four different methods for secret sharing with threshold schemes will be investigated. We will discuss theory, implementation and security aspects. For example, we show how some known attacks are implemented.The methods considered in this thesis, are the schemes by Shamir, Blakley, Mignotte and Asmuth-Bloom.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / The service sector, specifically the automotive sector, has witnessed significant growth in the economy and is constantly searching for methods to improve its quality indexes with its customers; however, errors in general repairs are ever present in this tertiary activity. This document undertakes a practical study to measure the effectiveness of the Lean Service Quality (LSQ) model, which combines the development of a multi-elemental scale to measure service quality (SERVQUAL) and a conceptual/practical Lean Service model, with the aim of reducing the number of poorly performed technical repairs at a Toyota automobile dealership. The main result of the research was defining a practical guide to replicate the LSQ model. In addition, as the model’s first approach, the study demonstrated that, for the dealership under study, the rate of bad repairs was ultimately reduced by 5.17%.

No description available.

The Card Dealer is a machine designed to replace the dealer role in card games. The dealer is either a person hired to only deal the cards, usually found in casinos, or one of the players participating in the game. The Card Dealer will allow the players to fully concentrate on the game instead of having to deal cards. In this thesis it is explored how to build a machine that is able to shuffle a deck of cards to a satisfying degree of randomness, and then deal a correct amount of cards to the correct amount of players. This is achieved through the use of three motors. One motor shuffling the deck, another rotating the whole machine around the z-axis and a third ejecting a single card to the player. / The Card Dealer är en maskin designad för att ersätta rollen som givare inom kortspel. Givaren är antingen en person anlitad för att endast dela kort, vanligen i kasinon, eller så är det en av de medverkande spelarna som delar. The Card Dealer tillåter alla spelare att koncentrera sig på spelet utan att behöva dela kort. I den här avhandlingen undersöks det hur man ska gå till väga för att bygga en maskin som kan blanda en kortlek till en tillfredsställande grad av slumpmässighet, och att sen dela ut korrekt mängd kort till korrekt mängd spelare. Det uppnås genom användning av tre motorer. En motor blandar leken, en som roterar hela anordningen runt z-axeln, och en tredje som kastar ut ett kort till spelaren.

<p>The implementation of a new motor vehicle block exemption began in 2002, and affected the car dealer industry in Sweden. Before this new regulation, a general agent distributing cars to dealers had the ability to restrict car dealers’ behavior much more. Nowadays, dealers have the right to sell different brands from the same showroom, even if there are strict rules about how the different brands should be presented. The new block exemption have also given car dealers possibilities to establish in other places within EU were selective distribution is applied.</p><p>As the environment changed (by the block exemption), dealers faced new information that required interpretation. In this thesis we have focused on industrial wisdom; a reasonable and consistent, yet subjective, sense-making of reality in an industry. This sense-making is a way to understand and justify company behavior; resulting assumptions are considered so basic that they remain unquestioned by industry participants. However, interpretations depend on who makes them; different persons interpret things in different ways.</p><p>In the light of the car dealer industry and the motor vehicle block exemption 1400/2002, this thesis investigated if change due to institutional pressure can affect industrial wisdom. Further, what does this process look like.</p><p>To fulfill our purpose we conducted a qualitative research by interviewing 19 Chief Executive Officers from the car dealer industry in Sweden. The sample was designed by a maximum variation sampling technique, in which we as researchers used our own judgment to pick cases that were extra informative. Before we conducted the interviews, we reviewed literature to gain a general understanding of the industry and relevant issues.</p><p>From our research we know that industrial wisdom can change due to a shift in institutional pressure and we observed that the car dealer industrial wisdom was changing. There are some new perceptions and aspects of wisdom, which suggest that the industry has moved away from previous equilibrium. Nevertheless, perceptions are diverse in a number of areas and thoughts have not been translated into action, which leaves much potential for further change. Naturally, this is a slow and difficult process since cognitive maps are embedded in a mindset that relies on previous experience and automatic interpretations. If wisdom changes more depends<strong> </strong>a great deal on if/how dealers (continue to) act.</p><p>This thesis resulted in a model (The Loop of Wisdom) that explains how a change in institutional pressure affects industrial wisdom. New information enters the company, gets interpreted, acted upon and feeds back out to the environment, which affect other companies and the industry as a whole.</p>

A grande maioria das organizações falha no processo de implementação de estratégias. A farta literatura de administração de empresas evidencia o fenômeno, e desafia os cientistas das organizações a buscarem aprimoramentos para o problema em questão. A presente tese identifica as principais variáveis críticas de sucesso para a implementação de estratégias, e desenvolve uma análise empírica do sistema de distribuição de defensivos agrícolas no Brasil. O referencial teórico empregado inova, ao trazer as abordagens da Economia das Organizações, na vertente da Economia dos Custos de Transação (ECT), para a análise de um problema de governança corporativa, complementando as tradicionais abordagens de Management, adotadas nas disciplinas de Administração Geral. A análise por meio da Economia das Organizações traz o embasamento econômico e a descrição social do comportamento humano aos processos de geração e implementação de estratégias, preenchendo uma lacuna teórica. A ECT desenvolve uma visão contratual do processo de implementação de estratégias, que analisa a relação entre os proprietários e executivos, para o desenvolvimento de ações definidas pelas estratégias. Assim, a tese associa as estruturas de governança minimizadoras dos custos de transação para a implementação de estratégias com as características das diversas organizações. A tese identificou como variáveis críticas de sucesso no processo de implementação de estratégias: i) a presença de gestão contratada, com executivos (gestores contratados) iniciando as estratégias, estrategistas (proprietários) ratificando-as, executivos implementando-as e estrategistas monitorando-as, para organizações complexas; ii) a existência de mecanismos de adaptação do processo de implementação de estratégias; iii) a existência de salvaguardas contratuais em função da necessidade de investimentos em ativos específicos, gerados a partir das estratégias; e iv) a existência de salvaguardas contratuais em função das incertezas do ambiente de negócio. A pesquisa empírica desenvolveu-se por meio de um survey, que analisou o processo de implementação de estratégias em 32 canais de distribuição de defensivos agrícolas no Brasil. Assim, tornou-se possível o desenvolvimento de uma discussão empírica das hipóteses, que evidencia a relevância das variáveis críticas de sucesso identificadas na revisão teórica. Os resultados da pesquisa empírica apontaram, com exceção da restrição ao resíduo do tomador de decisão, para empresas não complexas, que todas as variáveis críticas de sucesso identificadas na revisão teórica apresentaram relação direta e positiva com a performance do processo de implementação de estratégias, variando entretanto, com relação à significância estatística. A variável gestão contratada não apresentou significância estatística, o que se justifica em parte, pela presença de poucas organizações que apresentam profissionais contratados para gerirem as empresas que compõem a amostra, fato que dificultou a análise. Os resultados da pesquisa empírica não podem ser extrapolados para a população, uma vez que a amostra não é aleatória nem representativa. A partir da revisão teórica e das evidências da pesquisa empírica, a tese elaborou uma proposta metodológica que promove o desenvolvimento de estruturas de governança a partir da análise das variáveis críticas de sucesso, que geram eficiência no processo de implementação de estratégias. Foram estruturadas três dinâmicas que exploram as variações do comportamento dos agentes nas organizações, a necessidade de investimentos em ativos específicos em função das estratégias definidas no processo, e o nível de exposição a incertezas do ambiente de negócios das organizações. A tese consolidou um modelo de gestão estratégica e as dinâmicas são focadas na fase de implementação, após a definição das estratégias. / The great majority of organizations fail when it comes to implement strategies. The great amount of literature in business administration shows such a fact, and challenges the scientists of organizations to find improvements to this issue. The following thesis identifies the main critical success variables to implement strategies and comes up with an empirical analysis of the distribution system of agricultural agrochemical in Brazil. The theoretical references employed are innovative, for they bring the approaches of the Economy of Organizations, under the lines of Transactional Costs Economics (TCE), to the analysis of an issue of corporate governance, in addition to the traditional approaches of Management adopted in the subject matters of Business. The analysis through Economy of Organizations has the economic foundation and the social description of human behavior in the processes of generation and implementation of strategies, thus fulfilling a theoretical gap. TCE develops a contractual approach of the strategies implementation process, one which analyzes the relationship between owners and executives to develop actions defined by strategies. Thus, the thesis associates governance structures which are diminishing factors of cost transactions to implement strategies with the characteristics of several organizations. The thesis identified as critical success variables in the process of implementing strategies: i) the presence of contracted management, with executives (contracted managers) initiating the strategies, strategists (owners) ratifying them, executives implementing them and strategists monitoring them in complex organizations; ii) the presence of mechanisms to adapt the process of strategies implementation; iii) the existence of contractual safeguards due to the need for investments in specific assets generated as result of strategies; and iv) the presence of contractual safeguards due to the uncertainties of the business environment. The empirical research was conducted through a survey, which analyzed the process of strategies implementation in 32 agricultural agrochemical distribution channels in Brazil. Thus it was possible to develop an empiric discussion of the hypothesis that demonstrates the relevance of the critical success variables identified in the theoretical review. The results of the empirical survey show, with the exception of the restriction to the remnant of the decision maker for non-complex enterprises, that all critical success variables identified in the theoretical review showed a direct and positive relation with the performance of the process of strategies implementation, but with variations in relation to their statistical significance. The variable contracted management showed no statistical significance, partially due to the existence of few organizations with contracted professionals to manage the companies, a factor which hindered the analysis. The results of the empirical survey cannot be extended to the population, since the sampling is neither aleatory nor representative. With the theoretical review and the evidence presented in the empirical survey the thesis established a methodological proposal that promotes the development of governance structures from the analysis of critical success variables that generate efficiency in the strategies implementation process. Three dynamics were structured which explore the behavioral variations of agents in organizations, the need of investments in specific assets according to the strategies defined in the process and the level of exposure to uncertainties in the business environment of organizations. The thesis consolidated a model of strategic management and the dynamics are focused in the implementation phase, after the definition of strategies.

The implementation of a new motor vehicle block exemption began in 2002, and affected the car dealer industry in Sweden. Before this new regulation, a general agent distributing cars to dealers had the ability to restrict car dealers’ behavior much more. Nowadays, dealers have the right to sell different brands from the same showroom, even if there are strict rules about how the different brands should be presented. The new block exemption have also given car dealers possibilities to establish in other places within EU were selective distribution is applied. As the environment changed (by the block exemption), dealers faced new information that required interpretation. In this thesis we have focused on industrial wisdom; a reasonable and consistent, yet subjective, sense-making of reality in an industry. This sense-making is a way to understand and justify company behavior; resulting assumptions are considered so basic that they remain unquestioned by industry participants. However, interpretations depend on who makes them; different persons interpret things in different ways. In the light of the car dealer industry and the motor vehicle block exemption 1400/2002, this thesis investigated if change due to institutional pressure can affect industrial wisdom. Further, what does this process look like. To fulfill our purpose we conducted a qualitative research by interviewing 19 Chief Executive Officers from the car dealer industry in Sweden. The sample was designed by a maximum variation sampling technique, in which we as researchers used our own judgment to pick cases that were extra informative. Before we conducted the interviews, we reviewed literature to gain a general understanding of the industry and relevant issues. From our research we know that industrial wisdom can change due to a shift in institutional pressure and we observed that the car dealer industrial wisdom was changing. There are some new perceptions and aspects of wisdom, which suggest that the industry has moved away from previous equilibrium. Nevertheless, perceptions are diverse in a number of areas and thoughts have not been translated into action, which leaves much potential for further change. Naturally, this is a slow and difficult process since cognitive maps are embedded in a mindset that relies on previous experience and automatic interpretations. If wisdom changes more depends a great deal on if/how dealers (continue to) act. This thesis resulted in a model (The Loop of Wisdom) that explains how a change in institutional pressure affects industrial wisdom. New information enters the company, gets interpreted, acted upon and feeds back out to the environment, which affect other companies and the industry as a whole.

A grande maioria das organizações falha no processo de implementação de estratégias. A farta literatura de administração de empresas evidencia o fenômeno, e desafia os cientistas das organizações a buscarem aprimoramentos para o problema em questão. A presente tese identifica as principais variáveis críticas de sucesso para a implementação de estratégias, e desenvolve uma análise empírica do sistema de distribuição de defensivos agrícolas no Brasil. O referencial teórico empregado inova, ao trazer as abordagens da Economia das Organizações, na vertente da Economia dos Custos de Transação (ECT), para a análise de um problema de governança corporativa, complementando as tradicionais abordagens de Management, adotadas nas disciplinas de Administração Geral. A análise por meio da Economia das Organizações traz o embasamento econômico e a descrição social do comportamento humano aos processos de geração e implementação de estratégias, preenchendo uma lacuna teórica. A ECT desenvolve uma visão contratual do processo de implementação de estratégias, que analisa a relação entre os proprietários e executivos, para o desenvolvimento de ações definidas pelas estratégias. Assim, a tese associa as estruturas de governança minimizadoras dos custos de transação para a implementação de estratégias com as características das diversas organizações. A tese identificou como variáveis críticas de sucesso no processo de implementação de estratégias: i) a presença de gestão contratada, com executivos (gestores contratados) iniciando as estratégias, estrategistas (proprietários) ratificando-as, executivos implementando-as e estrategistas monitorando-as, para organizações complexas; ii) a existência de mecanismos de adaptação do processo de implementação de estratégias; iii) a existência de salvaguardas contratuais em função da necessidade de investimentos em ativos específicos, gerados a partir das estratégias; e iv) a existência de salvaguardas contratuais em função das incertezas do ambiente de negócio. A pesquisa empírica desenvolveu-se por meio de um survey, que analisou o processo de implementação de estratégias em 32 canais de distribuição de defensivos agrícolas no Brasil. Assim, tornou-se possível o desenvolvimento de uma discussão empírica das hipóteses, que evidencia a relevância das variáveis críticas de sucesso identificadas na revisão teórica. Os resultados da pesquisa empírica apontaram, com exceção da restrição ao resíduo do tomador de decisão, para empresas não complexas, que todas as variáveis críticas de sucesso identificadas na revisão teórica apresentaram relação direta e positiva com a performance do processo de implementação de estratégias, variando entretanto, com relação à significância estatística. A variável gestão contratada não apresentou significância estatística, o que se justifica em parte, pela presença de poucas organizações que apresentam profissionais contratados para gerirem as empresas que compõem a amostra, fato que dificultou a análise. Os resultados da pesquisa empírica não podem ser extrapolados para a população, uma vez que a amostra não é aleatória nem representativa. A partir da revisão teórica e das evidências da pesquisa empírica, a tese elaborou uma proposta metodológica que promove o desenvolvimento de estruturas de governança a partir da análise das variáveis críticas de sucesso, que geram eficiência no processo de implementação de estratégias. Foram estruturadas três dinâmicas que exploram as variações do comportamento dos agentes nas organizações, a necessidade de investimentos em ativos específicos em função das estratégias definidas no processo, e o nível de exposição a incertezas do ambiente de negócios das organizações. A tese consolidou um modelo de gestão estratégica e as dinâmicas são focadas na fase de implementação, após a definição das estratégias. / The great majority of organizations fail when it comes to implement strategies. The great amount of literature in business administration shows such a fact, and challenges the scientists of organizations to find improvements to this issue. The following thesis identifies the main critical success variables to implement strategies and comes up with an empirical analysis of the distribution system of agricultural agrochemical in Brazil. The theoretical references employed are innovative, for they bring the approaches of the Economy of Organizations, under the lines of Transactional Costs Economics (TCE), to the analysis of an issue of corporate governance, in addition to the traditional approaches of Management adopted in the subject matters of Business. The analysis through Economy of Organizations has the economic foundation and the social description of human behavior in the processes of generation and implementation of strategies, thus fulfilling a theoretical gap. TCE develops a contractual approach of the strategies implementation process, one which analyzes the relationship between owners and executives to develop actions defined by strategies. Thus, the thesis associates governance structures which are diminishing factors of cost transactions to implement strategies with the characteristics of several organizations. The thesis identified as critical success variables in the process of implementing strategies: i) the presence of contracted management, with executives (contracted managers) initiating the strategies, strategists (owners) ratifying them, executives implementing them and strategists monitoring them in complex organizations; ii) the presence of mechanisms to adapt the process of strategies implementation; iii) the existence of contractual safeguards due to the need for investments in specific assets generated as result of strategies; and iv) the presence of contractual safeguards due to the uncertainties of the business environment. The empirical research was conducted through a survey, which analyzed the process of strategies implementation in 32 agricultural agrochemical distribution channels in Brazil. Thus it was possible to develop an empiric discussion of the hypothesis that demonstrates the relevance of the critical success variables identified in the theoretical review. The results of the empirical survey show, with the exception of the restriction to the remnant of the decision maker for non-complex enterprises, that all critical success variables identified in the theoretical review showed a direct and positive relation with the performance of the process of strategies implementation, but with variations in relation to their statistical significance. The variable contracted management showed no statistical significance, partially due to the existence of few organizations with contracted professionals to manage the companies, a factor which hindered the analysis. The results of the empirical survey cannot be extended to the population, since the sampling is neither aleatory nor representative. With the theoretical review and the evidence presented in the empirical survey the thesis established a methodological proposal that promotes the development of governance structures from the analysis of critical success variables that generate efficiency in the strategies implementation process. Three dynamics were structured which explore the behavioral variations of agents in organizations, the need of investments in specific assets according to the strategies defined in the process and the level of exposure to uncertainties in the business environment of organizations. The thesis consolidated a model of strategic management and the dynamics are focused in the implementation phase, after the definition of strategies.