The thesis studied the theory of business process management, which allowed on the basis of the results to the author's definition of the business process and give an extended treatment of business process reengineering. Copyright definition of reengineering business processes enables more efficient use of the existing potential of the company for innovation in the business process using the authors' proposal the indicators characterizing the efficiency of business processes. The author of the classified performance of the business process steps for the implementation of the business process that will allow time to exercise control over the course of a business process, and if necessary to carry out the adjustment elements included in the business process as a system. An author algorithm reengineering of key business processes, including the twelve stages of the implementation of innovative technologies, which determines the sequence of actions to prepare for the re-engineering of the problem of the business process model based on its improvement. / В диссертационной работе проведено исследование теории управления бизнес-процессами, которое позволило на основании полученных результатов дать авторское определение бизнес-процесса и дать расширенную трактовку реинжиниринга бизнес-процессов. Авторское определение реинжениринга бизнес-процессов позволяет более эффективно использовать имеющийся потенциал предприятия для внедрения инноваций в бизнес-процесс, используя предложенные автором показатели, характеризующие эффективность бизнес-процесса. Автором классифицированы показатели бизнес-процесса по этапам реализации бизнес-процесса, что позволит своевременно осуществлять контроль над ходом бизнес-процесса и при необходимости осуществлять корректировку элементов, входящих в бизнес-процесс как систему. Разработан авторский алгоритм реинжиниринга основного бизнес-процессов, включающий двенадцать этапов внедрения инновационной технологии, который определяет последовательность действий по подготовке к реинжинирингу проблемного бизнес-процесса на основе модели его совершенствования.

Актуальность темы обусловлена потребностью организаций в оптимизации бизнес-процессов продвижения через сеть Интернет в сфере оптовой торговли. Целью выпускной квалификационной работы является разработка и внедрение нового функционала, оптимизирующего процесс продвижения на предприятии ООО «Мед-орто». Данные рекомендации применяются на практике, и будут способствовать поддержанию интереса покупателей к компании «Мед-Орто». Реализация проекта направлена на увеличение продаж, узнаваемости, формированию лояльных пользователей. / The relevance of the topic is due to the need for organizations to optimize the business processes of promotion via the Internet in the field of wholesale. The purpose of the final qualification work is the development and implementation of new functionality that optimizes the promotion process at the “Med-orto” enterprise. These recommendations are applied in practice and will help maintain the interest of buyers in “Med-orto”. The implementation of the project is aimed at increasing sales, recognition, and building loyal users.

The constant changes in governmental and customer requirements are forcing organizations to adapt in today’s dynamic market. Challenges such as international competition, increased cost pressure and efficient resource allocation are just a few examples of what organizations currently are facing. The need of managing business processes has become evident, as processes describes how well the organization is operating. Processes are no longer seen as just a tool, but as a way to visualize and standardize the organization in order to decrease variation and waste. With limited resources, ABB HVC has been working with business processes for over 20 years without any major influence since the competition has not required it. During the last three years the focus has shifted and business processes are now a hot topic. A stance has been taken and ABB HVC is now aiming to become a process-oriented organization. To become a process-oriented organization, ABB HVC needs a solid foundation built around processes. This project aims to satisfy a part of that foundation by designing a process for the technology department. As the technology department currently lacks a defined process, they cannot in a clear and visual way describe how they operate. Most of the time spent during this project, was focused on designing a functional process and to identify options for development. The research type of this project is a change focused research with an action research strategy. The selected approach is a design research methodology with qualitative data collection. In order to gather all the required information to complete the task, a literature review and an empirical analysis of ABB HVC were conducted. The result of this project was a process map describing the workflow and interactions of the technology department. An implementation plan, tools and suggested improvements have also been included in the report to provide the technology department with a strategy in how to continue the process work. / Ständiga förändringar och krav från myndigheter och kunder tvingar organisationer att anpassa sig till dagens dynamiska marknad. Utmaningar som internationell konkurrens, ökat kostnadstryckt och en effektiv resursfördelning är bara några exempel på vad organisationer för närvarande står inför. Behovet av att hantera affärsprocesser har blivit uppenbart eftersom processerna beskriver hur väl organisationen fungerar. Processer ses inte längre som bara ett verktyg, utan som ett sätt att visualisera och standardisera organisationen för att minska variation och slöseri. Med begränsade resurser har ABB HVC arbetat med affärsprocesser i över 20 år utan någon större påverkan för att konkurrensen inte har krävt det. Under de senaste tre åren har fokus skiftat och affärsprocesser är nu ett hett samtalsämne. En ställning har tagits och ABB HVC siktar nu på att bli en processorienterad organisation. För att bli en processorienterad organisation behöver ABB HVC en stabil grund uppbyggd kring processer. Detta projekt syftar till att tillfredsställa en del av denna grund genom att utforma en process för teknikavdelningen. Eftersom teknikavdelningen idag saknar en definierad process kan de inte tydligt beskriva hur de arbetar. Merparten av tiden spenderat under detta projekt var inriktad på att utforma en fungerande process och att identifiera alternativ för utveckling. Forskningstypen för detta projekt är en förändringsfokuserad forskning med en aktionsforskningsstrategi. Det valda tillvägagångssättet är att använda design research metodiken med kvalitativ datainsamling. För att samla in all den information som krävts för att slutföra uppgiften, har en litteraturstudie och en empirisk analys av ABB HVC utförts. Resultatet av detta projekt var en processkarta som beskriver arbetsflödet och interaktionerna för teknikavdelningen. En genomförandeplan, verktyg och förslag på förbättringar har också tagits med i rapporten för att ge teknikavdelningen en strategi för hur man ska fortsätta processarbetet.

A distributed business process is executed in a distributed computing environment. The service-oriented architecture (SOA) paradigm is a popular option for the integration of software services and execution of distributed business processes. Entailment constraints, such as mutual exclusion and binding constraints, are important means to control process execution. Mutually exclusive tasks result from the division of powerful rights and responsibilities to prevent fraud and abuse. In contrast, binding constraints define that a subject who performed one task must also perform the corresponding bound task(s). (authors' abstract)

This empirical research focuses on exploring the role of strategic leadership in the shift from Electronic Government (eGovernment) to Transformational Government (tGovernment). Despite the fact that many countries have implemented eGovernment, the literature reports a number of themhave failed to reach the promised seamless transformation. Moreover, there is a dearth of research into the domain of tGovernment; the research which exists is limited in extent thus leaving scope for timely and novel research contributions. This thesis reveals that a valuable contribution to knowledge could be derived from exploring the domain of transformational government. The leadership motivationand incentives to conduct a radical government organisational change have become an area of great importance. There is limited research on the strategic role of leadership in achieving transformational government domain; hence, the implications of seamless integration for transformational government have yet to be explored. This research discusses transformational government by using a qualitative, multiple case study research strategy. Data is triangulated and analysed according to its explanatory properties and underlying structural context. This researchextends established norms in literature for tGovernment implementation by incorporating established theories in organisational change from other related disciplines. This is to explain the significance of the underlying philosophical nature of the emerging themes, thus enabling government leaders to create robust strategic proposals for tGovernment. This empirical research is conducted in a Middle Eastern cultural context based in Dubai, United Arab Emirates. The research arrives at several key findings and themesthat contribute to the body of knowledge. A primary finding is the need for a radical change and an innovative managerial approach in using ICT to enable radical change in government organisations. A related finding of this research is that many assumptions underlying the various tGovernment models for transformation fall short to empirically explain the transformational government domain. The government visionary leadership has been proven to be a powerful driver for change in terms of initiating and leading the process for transformational government.

Thesis (MBA)--Stellenbosch University, 2001. / ENGLISH ABSTRACT: "Value adding process design" entails two underlying concepts, namely "business process" and "value adding": Business process: According to Dr Michael Hammer (Hammer, 1999), the recognised father of process thinking, a business process is an "organised group of related activities that together create customer value". The focus in the process is not on individual units of work, which by themselves accomplish nothing for a customer, but rather on an entire group of activities that, when effectively brought together, create a result that customers value. Value adding: The concept of "value adding" can be defined in different ways depending on the receiver of the value (shareholders, customers or employees). From a shareholder perspective, value adding can be measured by using EVA (Economic Value Added). EVA is a measure of economic profit generally meaning that a positive EVA indicates that value has been created, whereas a negative EVA means value has been destroyed. The perspective from which process improvement is addressed is the value that is added for the customer, but always with the constraint of not negatively impacting the EVA of the organisation. Value adding process design: "Value adding process" design entails the design of a business process or interrelated business processes to ensure that employee and customer needs are satisfied, whilst creating value for shareholders. The objective of this study is to develop a methodology and supporting tools to enable a organisation to make the transition from being task focused to becoming a truly process organisation. The approach that is proposed is the Rynmar VAP Diagnostic Tool. The approach consists of 5 phases, best explained by the metaphor of building a house: • Setting the stage (phase 0) is identifying the need for a house, i.e. being unhappy with the current situation to an extent that one has the burning desire to change surrounding, even if it will cost a lot of time, effort and financial resources. • Visioning (phase 1) is drawing an artist impression of the house. It involves thinking what the new house should look like, for example do I want a Cape-Dutch house with thatched roof and white walls, or an Italian design with tiled roof and off-white walls. Visioning is the magnetic force that one holds on to whenever the question is asked: "Is it worth the effort?" • Design Process (phase 2) entails applying different techniques to draw an architectural design of the firstly the current processes, followed by the future process that will meet the different aspects of the vision. • Prototype & Build (phase 3) involves firstly building a small scale model of the house to test and improve the design made in phase 3, followed by building the actual house. • Train & Implement (phase 4) firstly entails training the different people in the skills required by the new process design and then implementing the process under careful guidance of the project team, i.e. moving into the house. • Continuous Improvement (phase 5) involves continuously improving the process to ensure that incremental performance improvement is achieved, which will lead to a dramatic cumulative improvement over time. / AFRIKAANSE OPSOMMING: "Waarde toegevoeging proses ontwerp" behels twee onderliggende konsepte, naamlik "besigheidsproses" en "waarde toevoeging": Besigheidsproses: Volgens Dr Michael Hammer (Hammer, 1999), die erkende vader van prosesdenke, kan 'n besigheidsproses definieer word as 'n georganiseerde groep van aktiwiteite wat gesamentlik waarde skep vir 'n kliënt. Die fokus in die proses is nie op individuele komponente van werk nie, wat individueel niks vir die gebruiker kan vermag nie, maar eerder op 'n geïntegreerde groep van aktiwiteite wat, indien effektief gegroepeer word, waarde skep vir 'n kliënt. Waarde toevoeging: Die konsep "waarde toevoeging" kan op verskillende maniere gedefinieer word afhangende van die ontvanger van die waarde (aandeelhouers, kliënte of werknemers). Vanuit die perspektief van 'n aandeelhouer word waarde toevoeging gemeet deur gebruik te maak van EVA ("Economic Value Added'). EVA is 'n maatstaf van ekonomiese wins, wat daarop neerkom dat 'n positiewe EVA aandui dat waarde geskep (toegevoeg) is, terwyl 'n negatiewe EVA beteken dat waarde verwoes is (waardevermindering). Prosesverbetering word gevolglik daarop gerig om waarde toe te voeg vir 'n kliënt, maar altyd onderhewig daaraan dat dit 'n positiewe impak op die EVA van die organisasie sal hê. Waarde toegevoegde proses ontwerp: "Waarde toegevoegde proses ontwerp" behels die ontwerp van 'n besigheidsproses of verwante besigheidprosesse wat sal verseker dat daar aan die behoeftes van werknemers en kliënte voldoen word en terselftertyd dat waarde geskep word vir aandeelhouers. Die doelwit van hierdie studie is om 'n metodologie en ondersteunende gereedskap te ontwikkel wat 'n organisasie in staat stel om die transformasie te maak van 'n taak-georiënteerde na 'n ten volle proses-georiënteerde organisasie. Die benadering wat voorgestel word is die Rynmar VAP model. Die benadering bestaan uit vyf fases en kan verduidelik word aan die hand van die metafoor om 'n huis te bou: • Definieer 'n platform vir verandering (fase 0) is om die behoefte te identifiseer om 'n huis te bou, naamlik om ontevrede te wees met die huidige situasie tot so 'n mate dat 'n brandende begeerte bestaan om iets daaraan te doen, selfs al kos dit tyd, moeite en finansies. • Skep van 'n prosesvisie (fase 1) is om 'n kunstenaarsvoorstelling te maak van die huis. Dit sluit in hoe die nuwe huis moet lyk, byvoorbeeld 'n Kaaps-Hollandse huis met 'n grasdak en wit mure. 'n Visie is die magnetiese aantrekkingskrag wat 'n organisasie aan vasklou wanneer die vraag gevra word: "Is dit die moeite werd?" • Proses ontwerp (fase 2) behels die toepassing van verskillende tegnieke om 'n argitekstekening van eerstens die bestaande prosesse te maak, gevolg deur die ontwerp van toekomstige prosesse wat die visie sal verwesenlik. • Prototipering & bou (fase 3) behels die bou van 'n klein skaalmodel van die huis om die ontwerp te toets en verbetering aan te bring, gevolg deur die werklike bou van die huis. • Opleiding & implementering (fase 4) behels eerstens die opleiding van die betrokke partye, gefokus op die vaardighede wat benodig word om die nuwe proses te implementer. Vervolgens word die proses implementeer onder die waaksame oog van die projekspan, naamlik om in die huis in te trek. • Kontinue verbetering (fase 5) behels die kontinue verbetering van die proses wat sal verseker dat inkrementele verbetering behaal word, wat lei tot dramatiese verbetering opgebou oor tyd.

Business Process Management (BPM) is often adopted by organizations as a method to increase awareness and knowledge of their business processes. Business process modeling is used as a method to represent business processes in form of business process models. The number of organizations adopting BPM is quickly increasing. By this means, so is the number of business process models as result of a BPM initiative. Within a single organization the number of business process models often ranges from hundreds to even thousands. In order to handle such large amount of business process models, organizations structure them by the help of a process architecture. It includes a process map, which is considered as the top-most view of the process architecture where the organization's business processes and the relations between them are visually and abstractly depicted. The details of each business process shown on the process map are stored in the lower levels of the corresponding process architecture. The purpose of a process map is to provide an overview of how an organization operates as a whole without necessarily going into the process details. Therefore, the design of a process map is vital not only for the understanding of the company's processes, but also for the subsequent detailed process modeling. This is primarily because, a process map is often the result of the process identification phase of the BPM lifecycle, and is used as a foundation for the subsequent phases, where the detailed process modeling and process improvement takes place. Despite their importance, the design of process maps is still more art than science, essentially because there is no standardized modeling language available for process map design. As a result, we are faced with a high heterogeneity of process map designs from practice, although they all serve a similar purpose. This has accordingly been our main motivation for pursuing the research presented in this thesis. The research question for this thesis is the following: How to effectively model processes on an abstract level? In this thesis, we document the development of a language for designing process maps. In particular, we provide the following contributions. First, we present a holistic reference BPM framework. It is a consolidation of procedural frameworks introduced by prominent BPM researchers. The framework includes eleven BPM elements, each holding activities organizations need to consider when adopting BPM. Second, we provide a method for assessing cognitive effectiveness of process maps used in practice. For this, we follow the nine principles for cognitively effective visual notations introduced by Moody cite{moody2012physics}. In addition, we employ the cognitive fit theory to check whether the design of process maps has an effect on the BPM success in the respective organization. Second, we conduct a systematic literature review on the quality of modeling languages and models. We use the quality requirements we found as basis for developing the language for designing process maps. Third, we define the abstract syntax, semantics, and concrete syntax of the language for process maps. We follow an explorative method, hence we rely on empirical data for the language development. Accordingly, we reuse symbols in our language which have already been used in practice as part of process maps. We follow this approach in order to ensure the language will consist of elements already familiar to organizations. We evaluate the language by means of an experiment, in which we assess the effectiveness and efficiency of process maps designed using elements from our language against process maps that have not been designed using our language. Last, this thesis provides a method for testing the suitability of existing languages for specific purposes. (author's abstract)

In modern organisations business process modelling has become fundamental due to the increasing rate of organisational change. As a consequence, an organisation needs to continuously redesign its business processes on a regular basis. One major problem associated with the way business process modelling (BPM) is carried out today is the lack of explicit and systematic reuse of previously developed models. Enabling the reuse of previously modelled behaviour can have a beneficial impact on the quality and efficiency of the overall information systems development process and also improve the effectiveness of an organisation’s business processes. In related disciplines, like software engineering, patterns have emerged as a widely accepted architectural mechanism for reusing solutions. In business process modelling the use of patterns is quite limited apart from few sporadic attempts proposed by the literature. Thus, pattern-based BPM is not commonplace. Business process patterns should ideally be discovered from the empirical analysis of organisational processes. Empiricism is currently not the basis for the discovery of patterns for business process modelling and no systematic methodology for collecting and analysing process models of business organisations currently exists. The purpose of the presented research project is to develop a methodological framework for achieving reuse in BPM via the discovery and adoption of patterns. The framework is called Semantic Discovery and Reuse of Business Process Patterns (SDR). SDR provides a systematic method for identifying patterns among organisational data assets representing business behaviour. The framework adopts ontologies (i.e., formalised conceptual models of real-world domains) in order to facilitate such discovery. The research has also produced an ontology of business processes that provides the underlying semantic definitions of processes and their constituent parts. The use of ontologies to model business processes represents a novel approach and combines advances achieved by the Semantic Web and BPM communities. The methodological framework also relates to a new line of research in BPM on declarative business processes in which the models specify what should be done rather than how to ‘prescriptively’ do it. The research follows a design science method for designing and evaluating SDR. Evaluation is carried out using real world sources and reuse scenarios taken from both the financial and educational domains.

無 / Global investment in process-management technology has vastly increased for the purpose of integrating both external and internal processes with aligned resources to adapt to the changing environment of the service-based economy. The management of business processes in the service-based economy requires dynamic capabilities in order to continuously integrate knowledge, coordinate activities, learn from experience, and reinvent services to acquire and retain customers. A growing pattern within the characteristics of path dependency has been observed in the development of process management capabilities, which evolved from awareness to optimization. This paper reports the findings of a study of the development of process-management capabilities in six companies across two different industries. By tracking the growth of its process-management capabilities, three points are made: (1) organizations develop their business process-management capabilities through five stages, which are awareness, repetition, standardization, management, and optimization; (2) each maturity level is characterized by different business focuses, process designs, knowledge management, measurement methods, and management attitudes; and (3) the development path is characterized by ups and downs and is influenced by both external and internal changes.

A doctoral thesis submitted in partial fulfillment of the requirements for the award of PhD of Loughborough University.