In the book of ¡§The Practice of Management.¡¨ Peter Drucker (1989), one of the most famous masters of management field, noted that being the only dynamic element of the company, the quality and performance of managers determine the fate of the company. Indeed, as the world changes getting faster and faster, the role manger played is becoming more and more important. In order to advance the competency managers need, enterprises worldwide are putting more and more effort to develop all kinds of competency assessment models that they can use as the base to make decision about managerial competency activities. Limited by the skill or ability of assessor, the traditional general assessment was unable to make fare judgments and the effect is hard to see. On the other hand, because the Assessment Center often takes longer time and more money to implement, it also limits the number of people to be assessed. Therefore, by using the AHP method of Multi-Criteria Evaluation to construct a new managerial competency assessment model, the assessor would be able to obtain the information needed to assist the relative managerial competency activities with a more systematic ways and fewer steps than before. The study adopted Borda Function and AHP method conduct a further survey and analysis with the semi-conductor industries. The findings are list as bellows: 1. Constructing the managerial competency assessment weighting system, is consisted of 8 main indicators and 39 sub-indicators, which shows a correct direction to conduct activities 2. Meaning on the scale of weighting indicators, indicates the relative degree of importance between indicators, which can show the key points to accelerate the effects of relative activities. 3. The AHP Management Competency Assessment Model is developed from the mathematics which can reflect the impact on decision making, caused by fuzzy situations and which can provide valuable information about the assessment management of management competency. 4. An empirical study was conducted to examine this model. The target of this empirical study is one electronics company. Top executives of the company heavily recognize this analytical result of the main evaluative indicator and sub-indicator. They consider this research¡¦s model having highly explanative capacity and can be reference of future managerial related activities. Keyword: Management Competency, Fuzzy Theory, Fuzzy Analytic Hierarchy Process (FAHP).

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2018-10-11T13:57:23Z No. of bitstreams: 1 Alexandre Rodrigues Ferreira_.pdf: 1244909 bytes, checksum: 7aa7eb6173c9f14ace810ac80e211b26 (MD5) / Made available in DSpace on 2018-10-11T13:57:23Z (GMT). No. of bitstreams: 1 Alexandre Rodrigues Ferreira_.pdf: 1244909 bytes, checksum: 7aa7eb6173c9f14ace810ac80e211b26 (MD5) Previous issue date: 2018-07-23 / Nenhuma / A maioria dos estudos em inovação, no que tange ao desenvolvimento de produtos para os consumidores da Base da Pirâmide sócio-econômica (BOP), tem focado em empresas de grande porte ou multinacionais. Entretanto, as Micro e Pequenas Empresas (MPEs) também são importantes protagonistas para o desenvolvimento econômico e social de uma região, destacando-se aquelas que assumem o desafio de produzir e fornecer para a BOP. Essas MPEs enfrentam escassez de recursos para inovação e competição de multinacionais ou grandes corporações, assim, necessitam manterem-se competitivas. Ante essa perspectiva, o objetivo desta tese consistiu em definir um conjunto de ações em inovação, para as MPEs, à luz dos consumidores da BOP. Para tal, foi elaborado um modelo multicritério para tomada de decisão com o auxílio de uma ferramenta matemática hibrida não probabilística denominada Fuzzy Analytic Hierarchy Process (FAHP). Como método de pesquisa, empregou-se o estudo de casos múltiplos incorporado. A pesquisa caracteriza-se como exploratória e descritiva e com abordagem quali-quantitativa. O trabalho de campo foi conduzido em 25 MPEs de segmentos distintos do setor alimentício, localizadas no Estado do Rio Grande do Sul. Como resultados, além do levantamento do conjunto de ações, os dados apontam que existe potencialidade de mercado diante dos consumidores da BOP, no entanto, aufere pontos de divergência acerca da literatura envolta ao tema. Os principais resultados sinalizam que a fragilidade e a dificuldade no desenvolvimento de produtos e a proposta de ações em inovações aumentam conforme níveis de vulnerabilidade financeira dentro do contexto BOP. Entretanto, torna-se evidente que os pequenos negócios, dentro deste contexto, podem colaborar com o desenvolvimento econômico e social por meio do fornecimento de produtos que atendam as suas necessidades e na geração de emprego e renda. / Most of the studies on innovation in product development for consumers at the Base of the Socio-Economic Pyramid (BOP) have focused on large or multinational companies. However, Micro and Small Enterprises (MSEs) are also important protagonists for the economic and social development of a region, especially those that take on the challenge of producing and supplying BOP. These MSEs face scarcer sources for innovation and competition from multinationals or large corporations but they still need to remain competitive. Given this perspective, the objective of this thesis was to define a set of actions in innovation, for MSEs, in the light of the consumers of BOP. To do so, a multicriteria model for decision making was elaborated with the aid of a non-probabilistic hybrid mathematical tool called Fuzzy Analytic Hierarchy Process (FAHP). As a research method, the built-in multiple case study was used. The research is characterized as exploratory and descriptive and with a qualitative approach. The field work was conducted in 25 MPEs of distinct segments of the food sector, located in the state of Rio Grande do Sul. As a result, besides the survey of the set of actions, the data point out that there is market potential in front of BOP consumers. Although, there are points of divergence about the involved literature. In addition, the main results indicate that the fragility and the difficulty in the development of products and the proposal of actions in innovations increase according to the levels of financial vulnerability within the BOP context. However, it is clear that small businesses, in this context, can collaborate with economic and social development by providing products that meet their needs and generate jobs and income.

The semiconductor industry plays an important role in the economic development of Taiwan. Under continuous technology advancement and global division of labor, the industry relies on high performance teams consisted of outstanding talents for competitiveness. However, the mere clustering of talents is not guarantee for high performance. The manager plays a critical role in the organization. Therefore, the selection and cultivation of the manager is a challenging issue to the organization and the human resource manager. This study employed questionnaire survey and literature review to study a case company in the semiconductor assembly and testing industry. There were totally 51 copies issued for Manager level (42 copies were collected) and 17 copies issued for Director level and above (16 copies were collected). It used Fuzzy Delphi Method to discuss the management competency evaluation indices of the case company, and used the Fuzzy Analytic Hierarchy Process of Multi-Criteria Decision Making Methods to construct a management competency assessment model. The model is used for decision-making on talents, and explores the current talents cultivation system, in order to discuss the practice of cultivating talents with management competency as successors. This study used Fuzzy Delphi Method, Fuzzy Analytic Hierarchy Process, and single case research method to analyze and investigate the case company. The findings are as follows: 1. The priority of importance of management competency assessment indices for different levels of management. There are 5 indices and 24 sub-indices. The importance analysis shows the priority of important management skill of different management levels, according to their weight ranking for leadership cluster, personality cluster, personnel communication cluster, business administion cluster and operation execution cluster, in order to show the difference in demand for management competency at different levels. 2. Establishing weight system for the management competency assessment indices The results of the weight system show the relative importance of the assessment indices for the reference of management competency related activities and basis for managers in screening. 3. Practice of cultivating talents with management competency as successors The discussion on the system employed by the case company show the feasibility of the practice of cultivating talents with management competency as successors, and suggestions are provided for future system.

Conselho Nacional de Pesquisa e Desenvolvimento Científico e Tecnológico - CNPq / The importance of decision-making is All human beings who wish to solve or make improvements in a particular environment or situation. With this bias, the intuitive illustration for lean production processes, the Is not di erent but complex. Out of a range of global market information, Managers keep themselves in often di cult situations to solve them. When you wish Apply the Lean Manufacturing methodology in manufacturing processes, some decisions need to be considered More important than others by the team due to the exibility of uncertainties about possible scenarios that May occur in production. Therefore, the main scope of this work contributes to Uncertainties in the manufacturing dimensional module, for conjunction of the methodology Lean Manufacturing. In this sense, the objective has centered the attentions to structure hierarchically An intelligent approach that facilitates lean lean application processes in the manufacturing sector. Like this, The proposal was analyzed using the mathematical tools Fuzzy - Analytic Hierarchy Process (FAHP) and Such as simulation analysis in Fuzzy Sets scenarios. For the development of the research, A multicriterial FAHP analysis and computational system for Fuzzy Sets. As data entry was used of the individual parity matrices of three managers And nine production supervisors using the focal group technique. The responses were collected through the Application in which the role of moderator was carried out by the researcher himself, with six constructs and 33 subconstructs In three companies from di erent branches, but from the manufacturing sector with production on demand. These companies are located in Nova Esperança do Sul-RS; Santa Maria-RS; Nova Hartz-RS. In this way, as a research methodology, the approach used was that of Qualitative and quantitative format. As actual answers on the operations of the industries in the current scope, the analysis FAHP presented a proposal with a reliability of 50 % for lean applications according to the respondents. When designing simulations Of scenarios in production, the reliability estimate was 70.29 %. Thus, the proposed hierarchy to be developed In industries for lean system implementations may occur through the simulated approach of fuzzy sets. It is understood that The success of lean implementation will depend on variables such as time, infrastructure and culture of each industry. / A importância da tomada de decisão está relacionada constantemente a todos os seres humanos que desejam solucionar ou fazer melhorias em determinado ambiente ou situação. Com este viés, a ilustração intuitiva para os processos enxutos em produção, o eixo decis ório não é diferente e sim complexo. Oriundo de uma gama de informações de mercado global, gestores mantém-se em situações muitas vezes difíceis de resolve-las. Ao desejar aplicar a metodologia Lean Manufacturing em processos fabris, algumas decisões precisam ser consideradas mais importantes que outras pela equipe devido à exibilidade de incertezas sobre possíveis cenários que podem ocorrer na produção. Para tanto, o escopo principal desse trabalho contribuí para adequações de incertezas no módulo dimensional de fabricação, para conjunção da metodologia Lean Manufacturing. Nesse sentido, o objetivo centralizou as atenções para estruturar hierarquicamente uma abordagem inteligente que facilite os processos para aplicabilidade enxuta Lean no setor manufatureiro. Assim, a proposta transcorreu com o auxilio analítico das ferramentas matemáticas Fuzzy - Analytic Hierarchy Process (FAHP) e como análise de simulação em cenários Fuzzy Sets (Conjuntos Fuzzy). Para o desenvolvimento da pesquisa foi realizado uma análise multicriterial FAHP e sistema computacional para Fuzzy Sets. Como entrada de dados utilizou-se das matrizes paritárias e individuais entre três gestores e nove supervisores especialistas em produção utilizando a técnica de grupo focal. As respostas foram coletadas por meio da aplicação categórica, no qual o papel de moderador foi realizado pelo próprio pesquisador, com seis constructos e 33 subconstructos em três empresas de ramos diferentes, mas do setor manufatureiro com produção sob pedido. Essas empresas localizam-se em Nova Esperança do Sul-RS; Santa Maria-RS; Nova Hartz-RS. Dessa forma, como metodologia de pesquisa a abordagem utilizada foi de multicaso considerando-a de formato qualitativa e quantitativa. Como respostas reais sobre as operações das indústrias no âmbito atual, a análise FAHP apresentou uma proposta com grau de con abilidade de 50% para aplica- ções enxutas conforme os respondentes. Ao projetar simulações de cenários na produção, a estimativa de con abilidade foi de 70.29%. Sendo assim, a proposta de hierarquização a ser desenvolvida nas indústrias para implementações de sistemas enxutos poderão ocorrer por meio da abordagem simulada dos conjuntos fuzzy. Compreende-se que o sucesso da aplicação enxuta dependerá de variáveis como, tempo, infraestrutura e cultura de cada indústria.

Measures to mitigate climate change has never been a more pressing matter thanit is today and the global debate over energy security, environmental decline andlimited resources is heated, which motivates decision makers and leaders to searchfor alternative energy sources, renewable sources. The Swedish government has seta goal to make its entire domestic electricity production 100 % renewable and phaseout energy production based on fossil fuels entirely by year 2040, where wind powerwill contribute largely to that goal. This study aimed to generally analyse where itwas suitable and not suitable to establish wind turbines with respect to ecological,social and economical values to achieve sustainable development.To do this, a multi-criteria analysis was conducted based on the analytical hierarchyprocess method with the extension of combining it with fuzzy triangular numbersand then comparing the two methods. Ecological values were set as protected areasand not suitable for wind turbine placement. Relevance of social and economicalvalues in relation to each other were differentiated by asking five experts in the fieldof wind power as renewable energy to perform a pairwise comparison between eightdifferent factors. This resulted in relative weights illustrating the importance ofeach factor. These weights were then brought into a GIS environment where theywere modelled for suitability along with areas subjected to formal protection andother land use acting as constraints in Ragunda municipality and Västernorrlandcounty. Different scenarios were modelled that did or did not include areas forreindeer husbandry as a constraint. The final suitability maps were then comparedto existing wind turbines as well as areas of national interest for wind power inSweden.Results showed that good wind conditions was the most prominent factor to consider when siting wind turbines. No significant difference was observed when fuzzyanalytical hierarchy process was used instead of the classic analytical hierarchy process when modelling suitable wind turbine placement in a GIS environment. Ananalytical methodology combined with multi-criteria analysis applied in this studyshow that potential suitable areas that has not yet been exploited by wind powerexists both in Ragunda and Västernorrland that takes into account ecological, socialand economic criteria to support sustainable development. / Åtgärder för att förhindra klimatförändring har aldrig varit en mer angelägen frågaän den är idag och den globala debatten om energisäkerhet, miljöförstöring och begränsade resurser har väckt intresset hos många världen runt att påverka beslutsfattareoch ledare att titta på alternativa energikällor, förnybara källor. Svenska regeringenhar som mål att göra hela sin inhemska elproduktion till 100 % återförnybar ochfasa ut energiproduktion baserad på fossila bränslen helt till år 2040, där vindkrafttill stor del kommer att bidra till det målet. Denna studie syftade till att översiktligtanalysera var vindkraft är lämplig och inte lämplig att lokalisera med avseende påekologiska, sociala och ekonomiska värden för hållbar utveckling.För att göra detta genomfördes en multikriterieanalys baserad på metoden ’analytical hierarchy process’ med förlängningen av att kombinera den med ’fuzzy triangularnumbers’. Ekologiska värden sattes som skyddade områden ej lämpliga för etableringav vindkraft. Relevans av ekonomiska och sociala värden i förhållande till varandradifferentierades genom att tillfråga fem sakkuniga yrkesutövare inom vindkraftsområdet att göra en parvis jämförelse mellan åtta olika faktorer. Denna jämförelseresulterade i relativa viktningar som illustrerar vikten av varje faktor. Dessa vikter fördes sedan in i en GIS-miljö där de modellerades för lämplighet tillsammansmed områden som har formellt skydd och annan markanvändning vilket fungeradesom begränsade områden i Ragunda kommun och Västernorrlands län. Olika scenarier modellerades som inkluderade eller inte inkluderade områden för renskötselsom ett begränsningsområde. De slutliga lämplighetskartorna jämfördes sedan medbefintliga vindkraftverk samt områden av riksintresse för vindkraft i Sverige.Resultaten visade att goda vindförhållanden var den mest framträdande faktorn attta hänsyn till vid placering av vindkraftverk. Ingen större skillnad observerades nären ’fuzzy analytical hierarchy process’ användes istället för den klassiska ’analyticalhierarchy process’ när lämplig lokalisering av vindkraftverk modellerades i en GISmiljö. En analytisk metodik med hjälp av multikriterieanalys som applicerades i denhär studien visar på potentiellt lämpliga områden som ännu inte har utnyttjats avvindkraft finns både i Ragunda och Västernorrland som tar hänsyn till ekologiska,sociala och ekonomiska kriterier för att stödja hållbar utveckling. / Vindval

Through technological innovation and various stages of standardisation, wireless Internet has developed into a powerful business tool. Nowadays, business becomes not only e-business but also mobile business, or m-business, where business is done via mobile devices. This is especially true in industries where the provision of real-time and location-based information is important. Cultural tourism is one evident example of such industry. And museum might be the best testing ground for the effective use of wireless Internet in cultural tourism. Taking Taiwan¡¦s five national museums as cases, this study explores the current wireless deployment and the applications with it. It specifically examines whether and to what extent museum visitors would appreciate such deployment. After a thorough literature review, the author sorts out seven dimensions (comprising 40 elements) for the first wave of survey. Using fuzzy analytic hierarchy process (FAHP), the author further finds out the priority setting of those key success factors. The priority settings fall into three groups according to their significance. Connectivity and content design are perceived as the most important. The second group inlcudes, information content, marketing and promotion, and user¡¦s experience. The least urgent dimensions for wireless Internet development are applications and business model. This study should contribute to the understanding of applying new information and communications technologies (ICTs) in museum exhibitions. It suggests that museums should consider enhancing experiential marketing by thoughtful introduction of ICTs, notably wireless Internet application such as WLAN. This study is also characterised by using FAHP for sorting out the priority settings in the minds of museum visitors and related experts.

This study explores the application of wireless local area network (WLAN) in mobile learning. Although still in its infancy, Taiwan¡¦s government has devoted much resource on mobile learning as the extention of e-Taiwan project. National museums are among the key projects where the effectiveness of mobile learning can be soundly demonstrated. Taking national museums as observing objects, this study examines whether museum visitors appreciate WLAN environment within which personal digital assistants (PDA) operate as mobile educational tools. It further explores the key success factors that leads to successful deployment of mobile learning system. The researcher conducted a two-wave survey, firstly on museum visiters then on museum and e-learning experts for data gathering. Using analytical hierarchy process (AHP) as the research method, this study filters out the priority setting of those six categories as follows according to their significance: learning content, network connection, interface design, mareking and promotion, and business model. It also shows that the priority setting might change as a matter of time. As far as implication for education is concerned, the study suggests that, in the learning space of museum, PDA equipped with WLAN proves to be an appropriate mobile learning tool, notably useful in conducting blending learning and self-directed learning. Such finding should contribute to the understanding and further deployment of mobile learning activities in the context of museums. Keywords: wireless local area network (WLAN), mobile learning, blending learning, self-directed learning, personal digital assistant (PDA), fuzzy analytical hierarchy process (FAHP), key success factors, museum

如何永續發展已成為人類面臨的重大議題，依據先進國外之經驗，透過智慧電網之相關技術，可以有效的提升能源效率與達成節能減碳之目的。在國外建置智慧電網的過程中，往往從先進讀表基礎建設(Advanced Metering Infrastructure, AMI)切入，AMI對往後智慧電網的延伸發展有很大的影響。 因此，本研究旨在探討我國未來發展AMI創新政策之關鍵因素和其優先排序。首先藉由蒐集次級資料瞭解主要先進國家的AMI相關發展經驗，以及目前我國AMI的發展現況，再透過文獻探討國家創新政策，並以Rothwell &Zegveld之國家創新政策理論作為基礎架構，建立層級結構，運用模糊層級分析法(Fuzzy Analytic Hierarchy Process, FAHP )，針對國內AMI之相關產官學人員進行專家問卷調查，並整理出各項政策因素的權重排序，求出影響台灣發展AMI之創新政策關鍵因素。 從本研究實證結果顯示主層級之三項政策構面中相對權重最重的是「環境面」，在次層級十二項政策工具中，「公共服務」、「資訊服務」、「法規管制」的相對總權重最重，其為目前台灣發展AMI創新政策中最急需政府優先考量的關鍵因素。 / The sustainable development has become major issue for human. According to the experience of foreign advanced countries, it can achieve the purpose effectively of improving energy efficiency and reducing carbon emissions through the related technologies of smart grid. In the process of building smart grid abroad, it often cuts into the Advanced Metering Infrastructure (AMI). AMI has a great influence on the future extending development of the smart grid. Therefore, the study explores the key factors and precedence of AMI innovation policy in future development of our country. First, understanding the relative development experience of AMI in major advanced countries through collecting the secondary data and the current development situation of AMI in our country. Second, exploring country innovation policy through literature review, and taking theory of Rothwell & Zegveld as infrastructure to build up hierarchical structure, and using FAHP (Fuzzy Analytic Hierarchy Process) method to conduct experts survey for relative persons of industry - government - academy of domestic AMI. Then, collating the sort weights for various policy factors. Finally, finding out key factors that affect development of Taiwan’s AMI innovation policy. From the empirical results of the research shows that the most important relative weights in three main policy dimensions of the hierarchy is the “environmental surface”. The relative total weights of “public service”, “information service” ,“regulation control” and “political strategic policies” are the highest among twelve policies. They are key factor of most urgent priority for government to consider among developing AMI innovation policies in current Taiwan.

[ES] La oportunidad en la atención es uno de los críticos de mayor relevancia en la satisfacción de los pacientes que acuden a los servicios de Urgencias. Por tal motivo, las instituciones prestadoras de servicio y las organizaciones gubernamentales deben propender conjuntamente por una atención cada vez más oportuna a costos operacionales razonables. En el caso de la Red Pública en Servicios de Urgencias de Barrannquilla, compuesta por 8 puntos de atención y 2 hospitales, la tendencia marca un continuo crecimiento de la oportunidad en la atención con una tasa de 3,08 minutos/semestre y una probabilidad del 93,13% de atender a los pacientes después de una espera mayor a 30 minutos. Lo anterior se constituye en un síntoma inequívoco de la incapacidad de la Red para satisfacer los estándares de oportunidad establecidos por el Ministerio de Salud, hecho que podría desencadenar el desarrollo de sintomatologías de mayor complejidad, el incremento de la probabilidad de mortalidad, el requerimiento de servicios clínicos más complejos (hospitalización y cuidados intensivos) y el aumento de los costos asociados al servicio. En consecuencia, la presente tesis doctoral presenta el rediseño de la Red Pública en Servicios de Urgencias anteriormente mencionada a fin de otorgar a la población diana un servicio eficiente y altamente oportuno donde tanto las instituciones prestadoras del servicio como los organismos gubernamentales converjan efectivamente. Para ello, fue necesaria la ejecución de 4 grandes fases a través de las cuales se consolidó una propuesta orientada al desarrollo efectivo y sostenible de las operaciones de la Red. Primero, se caracterizó la Red Pública de Servicios de Urgencias en Salud considerando su comportamiento actual en términos de demanda y oportunidad de la atención. Luego, a través de una revisión sistemática de la literatura, se identificaron los enfoques metodológicos que se han implementado para la mejora de la oportunidad y otros indicadores de rendimiento asociados al servicio de Urgencias. Posteriormente, se diseñó una metodología para la creación de redes de Urgencias eficientes y sostenibles la cual luego se validó en la Red Pública sudamericana a fin de disminuir la oportunidad de atención promedio en Urgencias y garantizar la distribución equitativa de los beneficios financieros derivados de la colaboración. Finalmente, se construyó un modelo multicriterio que permitió evaluar el rendimiento de los departamentos de Urgencia e impulsó la creación de estrategias de mejora focalizadas en incrementar su respuesta ante la demanda cambiante, los críticos de satisfacción y las condiciones de operación estipuladas en la ley. Los resultados de esta aplicación evidenciaron que los pacientes que acceden a la Red tienden a esperar en promedio 201,6 min con desviación de estándar de 81,6 min antes de ser atendidos por urgencia. Por otro lado, de acuerdo con la revisión de literatura, la combinación de técnicas de investigación de operaciones, ingeniería de la calidad y analítica de datos es ampliamente recomendada para abordar este problema. En ese sentido, una metodología basada en modelos colaterales de pago, simulación de procesos y lean seis sigma fue propuesta y validada generando un rediseño de Red cuya oportunidad de atención promedio podría disminuir entre 6,71 min y 9,08 min con beneficios financieros promedio de US$29,980/nodo. En último lugar, un modelo compuesto por 8 criterios y 35 sub-criterios fue diseñado para evaluar el rendimiento general de los departamentos de Urgencias. Los resultados del modelo evidenciaron el rol crítico de la infraestructura (Peso global = 21,5%) en el rendimiento de los departamentos de Urgencia y la naturaleza interactiva de la Seguridad del Paciente (C + R = 12,771). / [CA] L'oportunitat en l'atenció és un dels crítics de major rellevància en la satisfacció dels pacients que acudeixen als serveis d'Urgències. Per tal motiu, les institucions prestadores de servei i les organitzacions governamentals han de propendir conjuntament per una atenció cada vegada més oportuna a costos operacionals raonables. En el cas de la Xarxa Pública en Serveis d'Urgències de Barrannquilla, composta per 8 punts d'atenció i 2 hospitals, la tendència marca un continu creixement de l'oportunitat en l'atenció amb una taxa de 3,08 minuts / semestre i una probabilitat de l' 93,13% d'atendre els pacients després d'una espera major a 30 minuts. L'anterior es constitueix en un símptoma inequívoc de la incapacitat de la Xarxa per satisfer els estàndards d'oportunitat establerts pel Ministeri de Salut, fet que podria desencadenar el desenvolupament de simptomatologies de major complexitat, l'increment de la probabilitat de mortalitat, el requeriment de serveis clínics més complexos (hospitalització i cures intensives) i l'augment dels costos associats a el servei. En conseqüència, la present tesi doctoral presenta el redisseny de la Xarxa Pública en Serveis d'Urgències anteriorment esmentada a fi d'atorgar a la població diana un servei eficient i altament oportú on tant les institucions prestadores de el servei com els organismes governamentals convergeixin efectivament. Per a això, va ser necessària l'execució de 4 grans fases a través de les quals es va consolidar una proposta orientada a el desenvolupament efectiu i sostenible de les operacions de la Xarxa. Primer, es va caracteritzar la Xarxa Pública de Serveis d'Urgències en Salut considerant el seu comportament actual en termes de demanda i oportunitat de l'atenció. Després, a través d'una revisió sistemàtica de la literatura, es van identificar els enfocaments metodològics que s'han implementat per a la millora de l'oportunitat i altres indicadors de rendiment associats a el servei d'Urgències. Posteriorment, es va dissenyar una metodologia per a la creació de xarxes d'Urgències eficients i sostenibles la qual després es va validar a la Xarxa Pública sud-americana a fi de disminuir l'oportunitat d'atenció mitjana a Urgències i garantir la distribució equitativa dels beneficis financers derivats de la col´laboració. Finalment, es va construir un model multicriteri que va permetre avaluar el rendiment dels departaments d'Urgència i va impulsar la creació d'estratègies de millora focalitzades en incrementar la seva resposta davant la demanda canviant, els crítics de satisfacció i les condicions d'operació estipulades en la llei. Els resultats d'aquesta aplicació van evidenciar que els pacients que accedeixen a la Xarxa tendeixen a esperar de mitjana 201,6 min amb desviació d'estàndard de 81,6 min abans de ser atesos per urgència. D'altra banda, d'acord amb la revisió de literatura, la combinació de tècniques d'investigació d'operacions, enginyeria de la qualitat i analítica de dades és àmpliament recomanada per abordar aquest problema. En aquest sentit, una metodologia basada en models col´laterals de pagament, simulació de processos i llegeixin 6 sigma va ser proposada i validada generant un redisseny de Xarxa la oportunitat d'atenció mitjana podria disminuir entre 6,71 min i 9,08 min amb beneficis financers mitjana d'US $ 29,980 / node. En darrer lloc, un model compost per 8 criteris i 35 sub-criteris va ser dissenyat per avaluar el rendiment general dels departaments d'Urgències. Els resultats de el model evidenciar el paper crític de la infraestructura (Pes global = 21,5%) en el rendiment dels departaments d'Urgència i la naturalesa interactiva de la Seguretat de l'Pacient (C + R = 12,771). / [EN] Waiting time is one of the most critical measures in the satisfaction of patients admitted within emergency departments. Therefore, hospitals and governmental organizations should jointly aim to provide timely attention at reasonable costs. In the case of Barranquilla's Pubic Emergency Service Network, composed by 8 Points of care (POCs) and 2 hospitals, the trend evidences a continuous growing of the waiting time with a rate of 3,08 min/semester and a 93,13% likelihood of serving patients after waiting for more than 30 minutes. This is an unmistakable symptom of the network inability for satisfying the standards established by the Ministry of Health, which may trigger the development of more complex symptoms, increase in the death rate, requirement for more complex clinical services (hospitalization and intensive care unit) and increased service costs. This doctoral dissertation then illustrates the redesign of the aforementioned Public Emergency Service Network aiming at providing the target population with an efficient and highly timely service where both hospitals and governmental institutions effectively converge. It was then necessary to implement a 4-phase methodology consolidating a proposal oriented to the effective and sustainable development of network operations. First, the Public Emergency Service Network was characterized considering its current behavior in terms of demand and waiting time. A systematic literature review was then undertaken for identifying the methodological approaches that have been implementing for improving the waiting time and other performance indicators associated with the emergency care service. Following this, a methodology for the creation of efficient and sustainable emergency care networks was designed and later validated in the Southamerican Public network for lessening the average waiting time and ensuring the equitable distribution of profits derived from the collaboration. Ultimately, a multicriteria decision-making model was created for assessing the performance of the emergency departments and propelling the design of improvement strategies focused on bettering the response against the changing demand conditions, critical to satisfaction and operational conditions. The results evidenced that the patients accessing to the network tend to wait 201,6 min on average with a standard deviation of 81,6 min before being served by the emergency care unit. On the other hand, based on the reported literature, it is highly suggested to combine Operations Research (OR) methods, quality-based techniques, and data-driven approaches for addressing this problem. In this sense, a methodology based on collateral payment models, Discrete-event simulation, and Lean Six Sigma was proposed and validated resulting in a redesigned network whose average waiting time may diminish between 6,71 min and 9,08 min with an average profit US$29,980/node. Lately, a model comprising of 8 criteria and 35 sub-criteria was designed for evaluating the overall performance of emergency departments. The model outcomes revealed the critical role of Infrastructure (Global weight = 21,5%) in ED performance and the interactive nature of Patient Safety (C + R = 12,771). / Ortíz Barrios, MÁ. (2020). Redesigning the Barranquilla's public emergency care network to improve the patient waiting time [Tesis doctoral]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/156215 / TESIS

Assuring production forms a crucial part of mining business profitability. Factors related to various mine operations, activities and business processes can threaten required/planned mine production. To address problems and ensure production level in mining, it is necessary to implement a mine production assurance program (MPA). Since such a guideline does not exist for mining as a process industry, this study started by reviewing four such techniques used in similar industries. These methods include: total productive maintenance, six sigma, a method prescribed by European foundation of quality management, and production assurance program (PAP) used in the oil and gas industry.These methods and techniques were reviewed according to their objectives and applications. Their implementation and achieved success was determined through a literature review and field participation/study. Comparing the tools, techniques and focus with mining productivity and production factors, it was observed that applicability of these methods for mining is limited due to a lack of tools for specific analysis or a lack of consideration of the requirements of mining. However, given certain similarities in objective and methods, PAP from the oil and gas industry may provide some guidance for MPA.As a basis of MPA, an index is required to create a clear relationship between different situations which can occur in mining operation and production loss. A literature review on mining productivity improvement methods shows availability, utilisation and production performance of equipment are the key factors in determining overall production. A single index applicable for chain operation in mining is needed. Overall equipment effectiveness (OEE) which includes these three elements has some limitations for application in mining. A Mine Production index (MPi) is thus proposed. This index involves all three parameters for equipment productivity mentioned above. It also consists of weights for each parameter. The weights in this study are determined through expert opinions/judgements using fuzzy analytical hierarchy process (FAHP). Equipment with low MPi can be labelled as bottlenecks. Weights associated with MPi calculation for bottleneck equipment can point out critical factors in equipment operation. Once bottleneck equipment and relevant critical factors are known, further analysis can be carried out to determine the exact cause of production loss.By using MPi for machine operations, it is possible to rank machines in terms of production effectiveness. When the study applied MPi to chain operations in a mining case study, a crusher was determined as bottleneck equipment. Further root cause analysis and uncertainty detection for bottleneck equipment is also possible, and this forms the basis for MPA. / CAMM - Lean mining