<p>We describe in this work - how the commercial real-estate companies build relationships with their tenants. We describe also how the tenants experience these relationships with the real-estate companies. This work acts about relationships and its build-upp and conserving. The literature about the working ways with relationships in the commercial real estate sector is not so extensive, despite an increased popularity of relationship-marketing since beginning of 1990s. We choosed to examine how the relationships functions nowadays with help of interviews targeted to contacts in five of us selected real-estate companies. We have applied questionnaires, direct and telephone interviews on 5-7 of the real-estate companies' tenants in order to examine their point of view, concerning common relationship with the real-estate company. Our method is edified with “triangel-method” - a research strategy where one uses several sources or methods around a certain research problem, in order to get more reliable results. The real estate companies’ usaly split the tenants to pasive or active and then suit their engagement according to this fact. This creates tenants who were doubtful if real-estate company wants to build long-term relations with them. Realy-estate companies’ can transferred these tenants to satisfied customers with increased engagements and understanding.In the resultes from survey appears a wish from “pasive” tenants about bigger engagements and more understanding from landlord. The survey points out even a big problem in the matter of mediating of rules from the tenancy-agreement to the tenant. Moust common problem is when tenants believe that the real-estate company will deal with things that they actually shall take care of themselves. Our conclusion is that the commercial real estate companies should produce better and clearer tenancy agreements. By using our helpdevice thet we named for “cover” can this mediating of rules from tenancy-agreement be mouch easier.In this way, the tenants' dissatisfaction due to misunderstandings can be limited, at the same time as they get one simple source of information about premises and its usage to enjoy. Our wish is that the commercial real-estate sector will have benifit of this survey. With this survey about relations in commercial real-estate branch, we wanted to create a discussion and increasd understanding about importance of making special literature for this subject. We even sudjest that it is of interest to introduce a course like “Relationsmarketing adapted for the commercial real-estate branch” that can be a part of programe “Economical real-estate management.”  <strong>  </strong></p><p>Important keywords in this work</p><p> Relationships, profitability, customer dialogue, customer satifaction, win-win, Facility Management, Green Building, word-of-mouth, word-of-mouse</p><p>Words and its abbreviations that occur often in the work</p><p>Relationship marketing (RM), Facility Management (FM), and Coustomer Relationship Management (CRM)</p><p><strong>Titel:</strong> Hur bygger fastighetsbolagen relationer med sina hyresgäster?</p><p><strong>Nivå:</strong> C-uppsats i ämnet företagsekonomi</p><p><strong>Författare:</strong> Milan Mihaljica och Sölve Wängman</p><p><strong>Handledare:</strong> Per-Arne Wikström</p><p><strong>Datum: </strong>2010 den 28 Maj</p><p>Sammanfattning</p><p>Vi beskriver i detta arbete - hur de kommersiella fastighetsbolagen bygger relationer med sina hyresgäster. Vi beskriver även hur hyresgästerna upplever dessa relationer med fastighetsbolagen. Detta arbete handlar om relationer - dess byggande samt bevarande. Litteraturen kring arbetsätten med relationer i kommersiella fastighetsbranschen är inte så omfattande, trots en ökad popularitet av relationsmarknadsföring sedan början av 1990-talet. Vi valde att undersöka hur relationerna fungerar nuförtiden med hjälp av intervjuer riktade till kontaktpersoner i fem av oss utvalda fastighetsbolag. Vi har även tillämpat enkäter, direkt och telefonintervjuer med 5-7 av fastighetsbolagens hyresgäster, för att få med deras synvinkel angående den gemensamma relationen med fastighetsbolaget. Vår metod är uppbyggd med trianguleringsmetoden - en forskningsstrategi där man använder flera källor eller metoder kring ett visst forskningsproblem för att få ett tillförlitligare resultat. Fastighetsbolagen delar vanligen in hyresgästerna i passiva och aktiva, samt anpassar sitt engagemang därefter. Detta skapar hyresgäster som blir tveksamma om fastighetsbolaget ville bygga långsiktiga relationer med dem. Fastighetsbolagen kan omvandla dessa till nöjda kunder med ett ökat engagemang och förståelse. I resultaten från undersökningen framträder en önskan från ”passiva” hyresgäster om större engagemang och mer kundträffar med hyresvärden. Undersökningen påvisar även ett stort problem gällande förmedling av regler från hyreskontrakten till hyresgästen. Oftast förekommande problem är att hyresgästen tror att fastighetsbolaget skall åtgärda saker som de egentligen ska göra själva. Vår slutsats är att de kommersiella fastighetsbolagen bör framställa bättre och tydligare hyreskontrakt. Med användning av oss framtagna hjälpredan som vi kallar för ”pärmen” kan denna förmedling av kontraktsregler betydligt underlättas. Hyresgästernas missnöje orsakad av missförstånd kan då begränsas, samtidigt som de får en enkel informationskälla rörande lokalen och dess användning att nyttjas av. Vår önskan är att den kommersiella fastighetsbranschen skall ha nytta av denna undersökning. Vi vill även med denna undersökning av relationer i den kommersiella fastighetsbranschen, skapa en diskussion och en ökad förståelse för vikten att ta fram speciellanpassad litteratur i ämnet. Vi anser även att det skulle vara intressant att införa en kurs som exempelvis ”Relationsmarknadsföring anpassad för den kommersiella fastighetsbranschen” som kan vara med i programmet ”Ekonomisk fastighetsförvaltning”.</p><p>Ord och dess förkortningar som förekommer ofta i arbetet: Relationsmarknadsföring (RM), Facility Management (FM), Fastighets företag, Customer Relationship Management (CRM), Nöjd Kund Index (NKI)</p><p><strong> </strong></p><h2> </h2>

We describe in this work - how the commercial real-estate companies build relationships with their tenants. We describe also how the tenants experience these relationships with the real-estate companies. This work acts about relationships and its build-upp and conserving. The literature about the working ways with relationships in the commercial real estate sector is not so extensive, despite an increased popularity of relationship-marketing since beginning of 1990s. We choosed to examine how the relationships functions nowadays with help of interviews targeted to contacts in five of us selected real-estate companies. We have applied questionnaires, direct and telephone interviews on 5-7 of the real-estate companies' tenants in order to examine their point of view, concerning common relationship with the real-estate company. Our method is edified with “triangel-method” - a research strategy where one uses several sources or methods around a certain research problem, in order to get more reliable results. The real estate companies’ usaly split the tenants to pasive or active and then suit their engagement according to this fact. This creates tenants who were doubtful if real-estate company wants to build long-term relations with them. Realy-estate companies’ can transferred these tenants to satisfied customers with increased engagements and understanding.In the resultes from survey appears a wish from “pasive” tenants about bigger engagements and more understanding from landlord. The survey points out even a big problem in the matter of mediating of rules from the tenancy-agreement to the tenant. Moust common problem is when tenants believe that the real-estate company will deal with things that they actually shall take care of themselves. Our conclusion is that the commercial real estate companies should produce better and clearer tenancy agreements. By using our helpdevice thet we named for “cover” can this mediating of rules from tenancy-agreement be mouch easier.In this way, the tenants' dissatisfaction due to misunderstandings can be limited, at the same time as they get one simple source of information about premises and its usage to enjoy. Our wish is that the commercial real-estate sector will have benifit of this survey. With this survey about relations in commercial real-estate branch, we wanted to create a discussion and increasd understanding about importance of making special literature for this subject. We even sudjest that it is of interest to introduce a course like “Relationsmarketing adapted for the commercial real-estate branch” that can be a part of programe “Economical real-estate management.”     Important keywords in this work  Relationships, profitability, customer dialogue, customer satifaction, win-win, Facility Management, Green Building, word-of-mouth, word-of-mouse Words and its abbreviations that occur often in the work Relationship marketing (RM), Facility Management (FM), and Coustomer Relationship Management (CRM) Titel: Hur bygger fastighetsbolagen relationer med sina hyresgäster? Nivå: C-uppsats i ämnet företagsekonomi Författare: Milan Mihaljica och Sölve Wängman Handledare: Per-Arne Wikström Datum: 2010 den 28 Maj Sammanfattning Vi beskriver i detta arbete - hur de kommersiella fastighetsbolagen bygger relationer med sina hyresgäster. Vi beskriver även hur hyresgästerna upplever dessa relationer med fastighetsbolagen. Detta arbete handlar om relationer - dess byggande samt bevarande. Litteraturen kring arbetsätten med relationer i kommersiella fastighetsbranschen är inte så omfattande, trots en ökad popularitet av relationsmarknadsföring sedan början av 1990-talet. Vi valde att undersöka hur relationerna fungerar nuförtiden med hjälp av intervjuer riktade till kontaktpersoner i fem av oss utvalda fastighetsbolag. Vi har även tillämpat enkäter, direkt och telefonintervjuer med 5-7 av fastighetsbolagens hyresgäster, för att få med deras synvinkel angående den gemensamma relationen med fastighetsbolaget. Vår metod är uppbyggd med trianguleringsmetoden - en forskningsstrategi där man använder flera källor eller metoder kring ett visst forskningsproblem för att få ett tillförlitligare resultat. Fastighetsbolagen delar vanligen in hyresgästerna i passiva och aktiva, samt anpassar sitt engagemang därefter. Detta skapar hyresgäster som blir tveksamma om fastighetsbolaget ville bygga långsiktiga relationer med dem. Fastighetsbolagen kan omvandla dessa till nöjda kunder med ett ökat engagemang och förståelse. I resultaten från undersökningen framträder en önskan från ”passiva” hyresgäster om större engagemang och mer kundträffar med hyresvärden. Undersökningen påvisar även ett stort problem gällande förmedling av regler från hyreskontrakten till hyresgästen. Oftast förekommande problem är att hyresgästen tror att fastighetsbolaget skall åtgärda saker som de egentligen ska göra själva. Vår slutsats är att de kommersiella fastighetsbolagen bör framställa bättre och tydligare hyreskontrakt. Med användning av oss framtagna hjälpredan som vi kallar för ”pärmen” kan denna förmedling av kontraktsregler betydligt underlättas. Hyresgästernas missnöje orsakad av missförstånd kan då begränsas, samtidigt som de får en enkel informationskälla rörande lokalen och dess användning att nyttjas av. Vår önskan är att den kommersiella fastighetsbranschen skall ha nytta av denna undersökning. Vi vill även med denna undersökning av relationer i den kommersiella fastighetsbranschen, skapa en diskussion och en ökad förståelse för vikten att ta fram speciellanpassad litteratur i ämnet. Vi anser även att det skulle vara intressant att införa en kurs som exempelvis ”Relationsmarknadsföring anpassad för den kommersiella fastighetsbranschen” som kan vara med i programmet ”Ekonomisk fastighetsförvaltning”. Ord och dess förkortningar som förekommer ofta i arbetet: Relationsmarknadsföring (RM), Facility Management (FM), Fastighets företag, Customer Relationship Management (CRM), Nöjd Kund Index (NKI)

La conscientisation quant aux enjeux environnementaux n'a cessé de croître au cours des vingt dernières années. Dans le milieu de la construction, comme dans bien d'autres secteurs de nos sociétés, cette conscientisation a donné naissance depuis une dizaine d'années à un foisonnement de programmes volontaires pour les bâtiments. Ainsi, on assiste à l'édification d'un nombre croissant de bâtiments appelés « verts » ou encore « durables ». L'utilisation de ces qualificatifs semble faire l'objet d'une certaine confusion, plusieurs y ayant recours comme s'il s'agissait de synonymes. Le système d'évaluation LEED®, actuellement le programme volontaire en construction le plus influent dans le monde, ajoute à cette confusion conceptuelle dans sa version canadienne. Cette recherche examine le fonctionnement du système d'évaluation LEED Canada NC 1.0 en tant qu'outil de développement durable pour le secteur de la construction. Puisque ce mémoire se penche sur un phénomène relativement récent, nous avons privilégié l'étude de cas pour notre stratégie de recherche en ayant recours à l'observation participante et à l'analyse documentaire pour effectuer la cueillette de données. Comme cadre d'analyse, ce travail se structure autour des principes de construction durable de la norme ISO 15392. Si la littérature semble considérer le système LEED d'abord comme un programme de performance environnementale, notre recherche démontre que ce programme réussit à intégrer en partie les principes du développement durable pour le secteur de la construction. Aussi, les lacunes principales du programme dans le projet étudié se situent dans la faible prise en compte des acteurs touchés par un projet LEED, la transparence déficiente et une évaluation manquante quant aux phases d'utilisation et de fin de vie utile du bâtiment. Toutefois, nous sommes d'avis que le système LEED-NC constitue un outil en constante évolution. En ce sens, il nous apparaît un outil de développement durable en devenir. Il est en effet possible qu'une version du programme puisse, dans un futur proche, intégrer les aspects actuellement négligés du développement durable. ______________________________________________________________________________ MOTS-CLÉS DE L’AUTEUR : développement durable, construction, éco-construction, bâtiments verts, bâtiments durables, LEED®.

Abstract The issue article discusses is the strategy of green building products, whose main targets are categorized new-built buildings and at-hand buildings. Although green buildings have been elementarily valued and got promoted internationally and officially, the present employers have too many reasons or causes to be engaged in it. That¡¦s the core that the articles study. With the promotion of the government, new-built green buildings have risen to the nine-itemed index from the former seven-itemed index, which make the government laws and environmental protection more perfect, but this doesn¡¦t mean the whole green buildings have walked into the right path, and need more push from the producers, government, and academies. The study suggests that the biggest obstacle for the overall green building promotion is the technology and price. The hard obtainment of the former blocks the participants, while the cost or the selling price of the latter is also the most important issue to overcome in term of the present stage. Through the data collection and analysis, expert interview, and the individual case visit, if there is a budgeted consideration, people basically won¡¦t take into account the establishment of green buildings. The fastest promotion is about the government organization official buildings, large electronic industry, or manufacturing industry. The building expenses will be taken back within the limited years, and it is likely to be involved in them. Therefore, the skills of the individual green building case are so simple and rare that further leads to the delay of the skills and development of green buildings. But due to the external natural environment and continuingly changing climate, consumers¡¦ needs for the healthful characteristic of residential products change, and then green products form. Through the green consumption and green sales, which achieve the green selling purpose of the strategy about the green building products? Furthermore, the new skills among green building products go on coming about and changing and internationally Germany has become the world-wide first country to reach the goal of reducing air release from the greenhouses in the Kyoto Negotiation Book, which becomes the greenest country. Also, America proposes the LEED certificate (green house rating system), which is just like the internationally interchangeable standard for the green buildings. America and strictly legislative Germany both own the critical points about the green economy launch. Based on all above mentioned, which can bring new thought and mirror for the local. That can offer the reborn chance to the at-hand buildings, and bring up future green buildings to be the turning points of global forever surviving. Meanwhile, it leaves creatures and non creatures of the planet a ever-developing base as well. Key words: green building, green consumption, green sales, new-built buildings, at-hand buildings

The United States has over 26 million students in primary and secondary schools nationwide. The result of such a large school-aged population, in combination with an increasingly environmentally conscious culture, has been a national effort towards green and sustainable school design. In theory, high performance school design utilizes a combination of key technologies in order to improve the learning environment while saving money, resources, and energy. An abundance of literature supports the lofty promises of this design strategy, but in an industry that has only recently begun to gain widespread support, very little substantive research of case studies has been documented. This report explores the history and characteristics of green schools, followed by a case study of Pickle Elementary School, located in Austin, Texas. Through the use of quantitative, qualitative and anecdotal research, this report begins to unveil the reality of this ever-growing movement towards greening America’s schools. / text

The growing sustainable design movement in the United States focuses almost exclusively on the construction of new buildings, largely ignoring the existing and historic building stock that constitutes the majority of our built environment. Historic preservation, a discipline that deals exclusively with the existing building stock and puts an emphasis on long-term management of the built environment, would seem to be an ideal partner for the sustainable design movement as it begins to address existing buildings. The practice and goals of the two fields, however, are currently perceived to be in opposition to one another by the building community and the general public. This thesis argues that sustainable design and historic preservation represent two unique and distinctive building subcultures – distinct subsets of the larger building culture of which they are a part, and that the opposition between the two disciplines stems from not only their historically distinct discourses, but also from cultural and ideological conflicts between the two fields. Different languages, code typologies, cultural identities, and conflicting attitudes toward the use of technology in contemporary building practice all stand as barriers to a significant partnership between the two disciplines. This thesis explores the cultures of sustainable design and of historic preservation in order to provide a view for practitioners in both fields into the culture of the other, and ultimately proposes a path towards developing shared cultural understandings by placing a new emphasis in both fields on social sustainability. / text

Green buildings are increasingly in demand yet current green building practices often do not consider hazard mitigation. High-performance buildings that can withstand hazards, protect residents, and do not need to be rebuilt following a disaster are truly sustainable buildings. This report focuses on current hazard mitigation and disaster resilience standards for wildfires and earthquakes through an in-depth analysis of case studies and best practices for these hazards. The U.S. Green Building Council’s Leadership in Energy and Environmental Design (LEED) framework is the ideal vehicle to incorporate hazard mitigation methods into official green building certification. Language for a new LEED Hazard Mitigation and Resilience credit area is established using guidelines for hazard mitigation for wildfires and earthquakes. / text

Passive removal materials (PRMs) are building materials or furnishings that can effectively control indoor pollution without substantial formation of chemical byproducts and without energy penalty. To assess clay wall plaster as an effective PRM for improving air quality by controlling ozone, perceived air quality (PAQ) was determined in the presence of eight combinations of an emitting and reactive pollutant source (new carpet), clay plaster applied to gypsum wallboard, and chamber air with and without ozone. A panel of 18 to 23 human subjects assessed air quality in twin 30 m3 chambers using a continuous acceptability scale. Air samples were collected immediately prior to panel assessment to quantify concentrations of C5 to C10 saturated n-aldehydes and two aromatic aldehydes that are commonly produced by reaction of ozone with carpet. Perceived Air Quality was most acceptable and concentrations of aldehydes were lowest when only clay plaster or both clay plaster and carpet were present in the chambers without ozone. The least acceptable PAQ and the highest concentrations of aldehydes were observed when carpet and ozone were present together; addition of clay plaster for this condition improved PAQ and considerably decreased aldehyde concentrations. Ozone deposition and byproduct emissions of the clay wall plaster were also assessed using 48 liter stainless steel chambers. Clay plaster applied to gypsum wallboard that had been exposed in a test house (UTest House) for one year effectively removed 88% of the ozone, and emitted high aldehyde concentrations when exposed to high purity air that did not increase when the material was exposed to ozone. The outcome of these experiments leads to speculation that the clay plaster adsorbed contaminants in the test house and then re-emitted them upon exposure to clean air in the small chambers. / text

The examination has been performed at Bjerking AB, which is an architectural and engineering company. Bjerking AB has the ambition to be a member of Green Building. The Green Building program developed in year 2005 by The European Commission, the program is an environmental system with the aim to improving energy efficiency within the sectors of non-residential buildings. The minimum requirements to participate the program are following: in new-built buildings the calculated energy consumption must be 25 % lower than the requirements in the BBR (Building regulations) and in refurbishment the reduction must be 25 % lower than before the optimization. The aim of this study has been to examine and review the company Bjerking AB's energy efficiency work in the project of building the school/kindergarten S:ta Maria Alsike, where the goal is to get this building Green Building classed. A description of requirements to become a member of the Green Building has also accomplished in the thesis. The methods performed in this study are literature review, searches on the Internet, studies on the project database for facts/values, calculation of energy consumption and interviews of members of the Green Building.  The following issues have been dealt with in the report; -          Did the building in the project manage the requirement to achieve an   energy consumption that is 25% lower than the requirements in BBR? -          What technical measures/system was selected in the building? -          What kind of cooperation was the project based on? -          What is required for consultancy companies and real estate owners to become members of the Green Building? The study of the project and calculation of estimated energy consumption in the building, give the result 47 kWh/m2, year. This is 60 % lower than the requirements of BBR. The Green Building requirement is that the building's energy consumption should be at least 25% less than the requirements in BBR. The building fulfills this requirement by a significant margin. It can therefore be concluded that the technical solutions carried out in the building are energy efficient. The project consisted of the cooperation shape “partnering ", which can be assumed to be a good form of cooperation in order to achieve an energy efficient building. The consultancy company Bjerking AB and the landlord Knivsta Pastorat has the potential to become members of Green Building, as Green Building Endorser respective Green Building Partner. Keywords: energy efficiency, requirements of BBR, technical systems, cooperation, consultancy companies, real estate owners, estimated energy consumption, partnering, Green Building Partner, Green Building Endorser. / Utbildningsprogram: Civilingenjör i samhällsteknik, 180 p (270 hp).

To design with a changing ecosystem requires examining and understanding site dynamics, extracting guidelines for making architectural decisions and defi ning processes that allow for change. Sable Island National Park is an ideal case study to test this method because its simple and dynamic ecosystem defi nes clear guidelines and requirements for adaptation. The proposed National Park infrastructure remodels human interaction with Sable Island by replacing and remediating existing settlements. Designed to be sensitive to and participate in the island’s natural processes, the new architecture protects the delicate ecosystem and facilitates low impact visitation. The systems, spaces and experiences serve to deepen understanding of human interdependence with the environment. / The thesis is a architectural case study for designing with dynamic ecosystems. To test a methodology for designing in dynamic ecosystems, a National Park infrastructure is designed for Sable Island, Canada. The exercise requires learning from the dynamic ecosystem, extracting guidelines for making design choices and developing designs with the capacity to adapt to their surroundings.