<p>This study focused on the developments of Civil Service Reform (CSR) in Mozambique, and the priority issues pertaining to human resources management in the country. This research investigation performed an assessment of the human resources management priorities and its effectiveness in civil service reform in the Government of Mozambique.</p>

Human Resources Management (HRM) is a crucial part of every organization as it dealswith a vital resource: human capital. In the past 10 years, HRM has been going througha transformation adopting technological tools to improve its performance. Paauwe,Farndale and Williams (2005) said that “the HRM function is subject to radical anddramatic change because of the implications of web- based organizing”(p. 3). The combinationof information technology (IT) tools in HRM processes has been named “electronicHuman Resources Management” (e-HRM). E-HRM strives to implement all theoperational activities that HRM is concerned with, with the help of technological toolsin a fast and accurate way. The purpose of this thesis is to identify and explain the outcomesthat multinational corporations experience by using relational e-HRM.In this thesis, we chose to have a qualitative approach, gathering empirical resultsthrough in-depth, semi- structured interviews. A frame of reference that complementedour purpose was created based on previous e-HRM research. After gathering our findings,we analyzed the information using the theoretical framework. In the analysis wecompared our theory to the findings, in order to answer our research questions and fulfillour purpose.To conclude, we identified that the interviewed companies make use of e-recruitment, etrainingand e-performance appraisal in their HR processes. The most significant outcomeswere the increase of speed in processes, standardization, elimination of distanceconstraints and possibilities for data archiving. It is important to mention that in order toachieve better results, companies must combine e-HRM with face-to-face interaction.Lastly, it was discovered that apart from bringing positive outcomes, it is difficult to sayif e-HRM is effective because there are no concrete ways of measuring it.

CSR approach is getting noticed by more and more scholars and practitioners to assist MNC subsidiaries¡¦ performance and survival. Prahalad (2004) argued MNCs need to be able to explore and exploit opportunities from undeveloped or developing countries in pursuit of their continuous profitability and sustainability. However, how MNC subsidiaries can be organized to approach and discover the local people and social needs from emerging economies is still a question to be answered. Porter & Kramer (2002) proposed strategic CSR approach for firms to getting into sustainability. By all means of strategic CSR, firms truly realize sustainability that simultaneously obtaining economic, social and environmental performance when the CSR activities are practiced from inside out that involves the whole organization, structure, and system, and meanwhile links with firm strategies. This research adopted system perspective incorporating RBV and stakeholder perspective to systematically examine how internal CSR-related processes interact to influence MNC subsidiaries¡¦ sustainability in host country. We accordingly looked into the CSR practices and the related management processes implemented by XI MNC subsidiaries in China and Taiwan through case interviews. We identified that CSR international coordination mechanism, HRM, and TMT leadership are all important processes through which MNC subsidiaries reach sustainability in host countries by CSR practices. Besides, we found that a strong corporate social culture within subsidiaries built up through the abovementioned processes is an important factor that leads to subsidiaries¡¦ sustainability. In addition, we identified stakeholder relational capital derived from these CSR-related processes is another critical, firm-specific resource to facilitate MNC subsidiaries¡¦ sustainable performance. On the whole, the findings upon the case studies of our research proposed a systematic MNC subsidiaries CSR framework that explains how, why, and under which influential factors CSR practices are implemented. This research therefore can contribute to the theoretical developments in CSR theories, RBV, and international management theories as well as firms¡¦ management practices in conducting CSR for sustainability.

<p>This study focused on the developments of Civil Service Reform (CSR) in Mozambique, and the priority issues pertaining to human resources management in the country. This research investigation performed an assessment of the human resources management priorities and its effectiveness in civil service reform in the Government of Mozambique.</p>

Mémoire numérisé par la Division de la gestion de documents et des archives de l'Université de Montréal

The objective of this thesis was to upgrade an Enterprise Resource planning system that was outdated into a new age Enterprise resource planning system based centered on a scheduling algorithm. This was a key change that needed to be made to transform the company from old thinking to new. Primarily the testing of this implementation was done through mapping of processes, followed by trial and error, and finally improving and sustaining the processes it took to use the system correctly. The mapping of the processes was completed by the Process Manager as well as the Lead, Supervisor, or Manager of the area being revamped. When processes were originally mapped for the flow of the implementation, the chart was five pages. After implementation, the same processes streamlined using the new Enterprise resource planning system is now only two pages. After all implementations were complete, more than $150,000 in salaries was saved, as well as many unnecessary and tedious job functions. While continuous improvement must follow, the original objective of this thesis was met with great success.

Introduction: HR departments have been developed to take care of the organizations most important resource: the human being. HR as a function has however faced criticism claiming that the function does not entail any value to organizations. The rest of the organization often have a hard time understanding what HR’s daily work means and thereof not having a clear image of the function’s purpose or the function’s role in the organization   Aim: The purpose of this study is to describe the relationship between the organization's view of the HR department (image) and the HR department's image of themselves (identity) in order to create a greater understanding of how the HR function successfully can be a well-functioning resource in an organization's overall business.   Methodology: The study was conducted in the form of a case study. We have approached the issues by taking different perspective into account, which includes HR, managers and employees. The research has a qualitative research strategy with an abductive approach where data collection is done through qualitative interviews   Results: The study has resulted in different perceptions of what HR's identity is, and different perceptions of what HR's image is. Depending on which work group who answered, we also got different answers on what the HR function’s identity and image is. Although the images are different, the results shows that the HR function is actually needed and the function is proving to be useful, but it can be more useful to the organization in general. The study's contribution to the theory is a model that shows the potential enhancement to give HR more space in the business. / Inledning: HR-avdelningar har växt fram för att ta hand om organisationers viktigaste resurs, nämligen människan. HR som funktion har dock fått möta kritik som hävdar att funktionen inte medför något mervärde till organisationer. Det beror ofta på att övriga organisationen inte förstår vad HRs dagliga arbete och därav inte har någon klar bild över funktionens syfte och roll i organisationen.    Syfte: Syftet för studien är att beskriva relationen mellan organisationens bild av HR-avdelningen (image) och HR-avdelningens bild av sig själva (identitet) för att därigenom skapa en större förståelse för hur HR-funktionen på ett framgångsrikt sätt kan vara en väl fungerande resurs i en organisations övergripande verksamhet.   Metod: Studien har genomförts i form av en fallstudie. Vi har närmat oss frågeställningarna genom att ta hänsyn till olika perspektiv som innefattar HR, chefer och medarbetare. Forskningen har en kvalitativ forskningsstrategi med en abduktiv ansats där datainsamling sker genom kvalitativa intervjuer.   Resultat: Studien har resulterat i olika uppfattningar kring vad HRs identitet är, samt olika uppfattningar kring vad HRs image är. Beroende på vilken arbetsgrupp som svarat har vi också fått olika svar på vad HR-funktionen identitet och image är. Trots att bilderna skiljer sig åt visar resultatet på att HR-funktionen faktiskt är nödvändig och att den uppfyller en nytta, men att den absolut kan bli mer användbar för organisationen i övrigt. Studiens bidrag till teorin är en modell som visar på en potentiell förbättring för att ge HR mer utrymme i verksamheten.

Selecting employees for hire and promotion is one of the most essential functions of an organization. Many companies that have positions which contain a physical component rely on physical ability testing as part of their selection procedure. The establishment of both the Civil Rights Act and the Americans with Disabilities Act (ADA) had a profound impact on the manner in which selection testing may legally be conducted (Gutman, Koppes, & Vodanovich, 2011). The current study sought to analyze court cases involving physical ability testing. Results revealed that pure ability tests did not significantly differ from work sample tests with regard to whether court cases found for the plaintiff or defendant. Additionally, rulings did not significantly differ in ruling in favor of the plaintiff or defendant with regard to whether the position in question involved public safety. Finally, the ADA related cases did not significantly differ in their rulings in favor of the plaintiff or defendant after the 2011 modifications to the interpretation of disabled, as compared to before 2011. Future research should focus on the difference between court rulings involving physical ability tests in comparison to other forms of testing such as cognitive tests, and further investigate the role of the ADA in physical ability testing.

Abstract A Kleinian Analysis of Organisations: Implications for Employee Health and Well-Being. This dissertation considers research that was conducted into the impact of organisational style of operation upon the health and well-being of individual employees. A Kleinian analysis of organisations, from a psychoanalytic perspective, highlights the defining characteristics of different organisations within the study. The intent of the thesis is to argue that the different types of organisations impact upon the health and well-being of their employees. Six organisations were studied using both qualitative and quantitative methods. Extensive interviews were conducted with 120 employees from those organisations. A Kleinian Analysis Questionnaire and a Kleinian Analysis Rating Scale (new psychoanalytic techniques aimed at promoting dialogue with employees) assisted in the analysis and positioning of the organisations. The findings suggested that organisations can be distinguished in Kleinian terms and that these differences produce a range of health effects for employees. In the qualitative parts of this research extensive discussions took place with the employees of organisations considered to be in either the Depressive position or the Paranoid – Schizoid positions. Using the Kleinian Analysis Questionnaire (KAQ), a great deal was revealed about the emotional lives of their organisations and the impact of these realities on their own individual emotional lives and on their mental and physical health. Organisational employee assistance programs (EAPs) were considered in terms of how support was extended to employees within the studied organisations and how the efficacy and utilization of EAPs were affected by organisational classification of either Depressive or Paranoid-Schizoid. A range of quantitative measures were employed in the study and included the broad health measures SF-36, the Satisfaction With Life Scale (SWLS), the Schedule for the Evaluation of Individual Quality of Life - Direct Weighting (SEIQoL-DW) and the Work Environment Scale (WES). Employees in the Depressive organisations described their workplaces as open, encouraging, creative, flexible and democratic in process. They described how the stated values and mission statements of their organisations were consistent with their own personal values and how their work as described by Gabriel (2002) enhanced their sense of self esteem and self image. There were abundant examples of their organisations providing support, described in psychoanalytic terms as ‘containment’. The quantitative results, in part, supported the qualitative results by demonstrating that the employees of Depressive organisations had a better rate of recovery from psychological issues arising from personal and workplace matters. In contrast, employees from Paranoid – Schizoid organisations described their workplaces as defensive, blaming, scapegoating, rigid and concrete, where organisational behaviour was often inconsistent with the organisation’s stated values and mission statements. They described some of the competitive activity as inconsistent with their own personal values and at times giving rise to anxiety. This discord had reflections on the emotional health of individuals. This was borne out in the quantitative aspects of the study which also found that the mental health of individuals and their rate of recovery from psychological issues were adversely affected by the lack of ‘containment’ afforded to them by their organisations. The results strongly demonstrated the value of EAPs as mechanisms of support for employees and revealed differences in the impact upon health and well-being of employees between the two Kleinian organisational types in addition to differences in the levels of utilization and involvement. Keywords: Kleinian Analysis; Health Implications; Employee Assistance Programs; Containment Australian and New Zealand Standard Research Classifications (ANZSRC): 150305:50%; 150311:25%; 179999:25%

Made available in DSpace on 2014-12-17T14:52:40Z (GMT). No. of bitstreams: 1 AntonioJR.pdf: 1725341 bytes, checksum: 0e836d7ba7dc0c8e447789b991986c4b (MD5) Previous issue date: 2008-12-04 / This Master of Science Thesis deals with investigating the factors affecting employees satisfaction studying the case of teachers on a technological education institution. It is surveyed teachers in a sample of size 42 out of 316. It is used a form that deploys a model of satisfaction antecedents factors comprised of work system, professional development, teaching activity, physical environment, pay, and problems management. The sample was found representative (&#967;2 test) based on genre, tenure, degrees, and age. The model for satisfaction with the institution presented a adjusted r2 > 0,80 and the main factors affecting it was found to be work system, professional development, and teaching activity. For the satisfaction with the career, the model results with a r2 > 0,70 and as main factors professional development, teaching activitiy and pay. The variables contribuition for the students education and use of suggestions were ones of the main variables appearing in the models. The results suggest an improvement in the model regarding the previous models used by Silva (2003) and Cruz Filho (2007) regarding model explicability of teacher satisfaction / Esta tese de mestrado aplica m?todos e modelos multivariados explicativos da satisfa??o do cliente para investigar os fatores da satisfa??o de empregados no caso de uma institui??o de educa??o tecnol?gica. S?o pesquisados os docentes em uma amostragem de 42 de um total de 316 docentes. ? usado um question?rio que implementa um modelo de vari?veis antecedentes da satisfa??o composto de qualidade do sistema de trabalho, desenvolvimento profissional, atividade docente, ambiente f?sico, remunera??o e gest?o de problemas como antecedentes da satisfa??o. A amostra revelou-se representativa (teste &#967;2) quanto verificada com as vari?veis de controle sexo, tempo de institui??o, perfil de titula??o, faixa et?ria. O modelo explicativo para satisfa??o com a Institui??o apresentou r2 > 0,80 tendo como os principais fatores significativos a p < 0,05 vari?veis do Sistema de Trabalho, Desenvolvimento Profissional, Atividade Docente, Ambiente Fisico. Para satisfa??o com a carreira o modelo apresentou r2 > 0,70 e teve como fatores explicativos da satisfa??o Desenvolvimento Profissional, Atividade Docente e Remunera??o. A vari?vel de auto-efic?cia (contribui??o com a forma??o dos alunos) apareceu em ambos os modelos. Os resultados sugerem uma melhoria no modelo em rela??o aos trabalhos anteriores de Silva (2003) e Cruz Filho (2007) em rela??o ? explicabilidade da satisfa??o dos docentes