Issues of the project management with the possibility of artificial intelligence in information management has been solved in this thesis. The solution of this problem has been made on the basis of the publications listed in the information resources that produce description of initial conditions for the theoretical part of this thesis. The model of the company‘s project management with a selection of artificial intelligence methods in designing the HelpDesk for the company has been created on analysis of information management business basis.

Orientador: João Guilherme de Camargo Ferraz Machado / Resumo: A crescente demanda por refeições rápidas e práticas devido ao dia a dia cada vez mais agitado e com menor disponibilidade de tempo da população, a evolução dos meios de comunicação, em especial, o smartphone, e a praticidade do poder de escolha e acompanhamento do status de preparação e entrega das refeições na palma da mão, tem alavancado a quantidade e usuários e a variedade disponível nos aplicativos de delivery online de alimentos. A quantidade de transações executadas através dos aplicativos diariamente e a necessidade de manter sua competitividade perante os concorrentes, exige que as empresas de aplicativos de delivery online de alimentos gerenciem melhor as informações registradas na empresa e as informações externas à empresa que são relacionadas ao mercado e à concorrência. Para tanto, é necessário saber utilizar as informações disponíveis a favor das empresas, transformando-as em inteligência para dar suporte a tomada de decisão estratégica. O objetivo geral da pesquisa foi analisar a aplicação da gestão da informação e da inteligência competitiva nas plataformas de delivery online do setor de alimentos, como fator gerador de diferenciais competitivos. De modo específico, identificou-se o uso da gestão da informação e da inteligência competitiva no contexto das plataformas delivery online; comparou-se a aplicação da gestão da informação e da inteligência competitiva entre diferentes plataformas de delivery online; propôs-se parâmetros e indicadores de gestão da in... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: The growing demand for fast and practical meals due to the increasingly hectic daily life and less time available by the population, the evolution of means of communication, especially smartphone, and the practicality of the power to choose and monitor status preparation and delivery of meals in reach, has leveraged the number and users and variety available in online food delivery applications. The number of transactions carried out through the apps daily and the need to remain competitive with competitors, requires online food delivery app companies to better manage information recorded inside and outside the company that is related to the market and competition. Therefore, it is necessary to know how to use the information available in favor of companies, converting them into intelligence to support strategic decision-making. The research general objective was to analyze the application of information management and competitive intelligence in online delivery platforms in food sector, as a factor that generates competitive differentials. Specifically, the use of information management and competitive intelligence was identified in the context of online delivery platforms; the application of information management and competitive intelligence between different online delivery platforms was compared; parameters and indicators for information management and competitive intelligence for online delivery platforms were suggested. Regarding the methodology, nature is qualitative ... (Complete abstract click electronic access below) / Mestre

This thesis is based on the present needs for the factory planning support, of which the most important ones are: • A structured reuse of knowledge and support for industries. Because today the industry handbook in factory planning is not satisfying enough to support this complex process. • Better methods to represent and communicate data between software within the factory layout area for easier data communication and thereby information access, exchange and reuse. To support the factory planning, based on the mentioned needs, a mapping of the present factory planning process is made based on knowledge from industry and academy. Since the factory planning process is a huge and complex process that no one can handle by themself, a puzzle work is performed. Based on gathered information and knowledge an activity model is developed, to structure the data and information. The model gives a better overview on the actual course of events and in this way also “captures” the most important information to be represented for data exchange among different software applications and different people. In this thesis the most important information in factory layout is gathered and structured in a concept model for factory layout. Since the concepts depend on the context in which they are used, it is extremely important to present every concept in its relationship with other related concepts within the area.  A general theory and state-of-the-art definitions in the area is presented and discussed for a factory planning information management system. An evaluation and discussion is made for the state-of-the-art software in the area of concern.

Data governance reaches across the field of information technology and is increasingly important for big data efforts, regulatory compliance, and ensuring data integrity. The purpose of this qualitative case study was to explore strategies for implementing data governance practices. This study was guided by institutional theory as the conceptual framework. The study's population consisted of informatics specialists from a small hospital, which is also a research institution in the Washington, DC, metropolitan area. This study's data collection included semi structured, in-depth individual interviews (n = 10), focus groups (n = 3), and the analysis of organizational documents (n = 19). By using methodological triangulation and by member checking with interviewees and focus group members, efforts were taken to increase the validity of this study's findings. Through thematic analysis, 5 major themes emerged from the study: structured oversight with committees and boards, effective and strategic communications, compliance with regulations, obtaining stakeholder buy-in, and benchmarking and standardization. The results of this study may benefit informatics specialists to better strategize future implementations of data governance and information management practices. By implementing effective data governance practices, organizations will be able to successfully manage and govern their data. These findings may contribute to social change by ensuring better protection of protected health information and personally identifiable information.

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The construction industry today is entirely dependent on the work of projects and these projects are associated with a numerous amount of risks. In order to manage and control these risks, research has shown that efficient strategies are needed, thus, to be able minimize different deviations throughout the entire project life cycle. Functioning risk management is essential for successful construction projects. Research has also shown that the importance of digitalization in the construction industry is increasing rapidly and a result of this technology advancement is an increase in the amount of information that needs to be stored, shared and communicated across the project. In addition, information management is a significant factor in how quality in risk management is maintained, and it is vital to adopt information and communication technologies (ICT) to support this. For ICTs to be accepted, adopted and to reach their full potential it is of essence to understand how users perceive working in a digital environment and to share information and communicate digitally. Thereby, this study aims to study how users perceive a new ICT-tool for digital information sharing and communication, as well as the potential of the ICT-tool to influence the work of risk management within the project. To be able to approach the research questions, elicit data was gathered through a qualitative, empirical case study including interviews, observations and a questionnaire. The case study is delimited to a construction project, Building 61, at Danderyds Hospital and their work of risk-management. The case study analyzes how users perceive the increase of use of digital information sharing and communication of risks followed by the recently implemented ICT-tool, Jira Software. Findings shows that the user perception of communication and sharing information through the ICT-tool is perceived as positive and contributes to the improvement of the management of risks. But even though the amount of information now can be transferred and shared through one platform, and increasing the accessibility, it is found that sharing information and communicating digitally does not eliminate the need for interactive communication in the work of risks. Additionally, despite provided training, there is still need for further integration into existing workprocesses in order to utilize the amount of information generated on to the ICT-tool. Conclusively, the use of the new ICT-tool has been perceived as very useful, but it has also given rise to new challenges, mainly concerned the ability to find information in the tool, which needs to be overcome in order for the ICT to reach its full potential and to improve the work with risk management. / Byggbranschen idag är beroende av projekt och dessa projekt är förknippade med ett stort antal risker. För att hantera och kontrollera dessa risker har forskning visat att effektiva strategier behövs för att minimera olika avvikelser under hela projektets livscykel. God riskhantering är, därav, avgörande för att åstadkomma lyckade byggprojekt. Forskning visar även på att betydelsen av digitalisering i byggbranschen ökar snabbt och ett resultat av denna tekniska utveckling är en ökning av mängden information som måste lagras, delas och kommuniceras över hela projektet. Dessutom är informationshantering en viktig faktor i hur kvaliteten i riskhanteringen upprätthålls, och det är viktigt att använda informations- och kommunikationsteknik (IKT) för att stödja detta. För att IKT ska accepteras, antas men också nå sin fulla potential är det väsentligt att förstå hur användaren uppfattar arbetet i en digital miljö och att dela information och kommunicera digitalt. Denna studie syftar därmed till att studera hur användarna uppfattar ett nytt IKT-verktyg för digital informationsdelning och kommunikation, liksom potentialen för IKT-verktyget att påverka arbetet med riskhantering inom projektet. För att besvara forskningsfrågorna samlades data in genom en kvalitativ och empirisk fallstudie med intervjuer, observationer och en enkät. Fallstudien avgränsas till ett byggprojekt, Byggnad 61, vid Danderyds Sjukhus och deras arbete med riskhantering. Fallstudien analyserar hur användarna uppfattar ökningen av användningen av digital informationsdelning och kommunikation av risker följt av det nyligen implementerade IKTverktyget Jira Software. Resultaten visar att användarens uppfattning kring kommunikation och delning av information via IKT-verktyg uppfattas som positiv och bidrar till förbättring av hanteringen av risker. Men även om mängden information nu kan överföras och delas via en plattform och samtidigt öka tillgängligheten, konstateras det att delning av information samt att kommunicera digitalt inte eliminerar behovet av interaktiv kommunikation i riskarbetet. Trots tillhandahållen utbildning av verktygen så finns det fortfarande behov av ytterligare integration i den befintliga arbetsprocessen för att utnyttja mängden information som genereras till IKT-verktyget. Sammanfattningsvis har användningen av det nya verktyget upplevts som mycket användbart, men det har också gett upphov till nya utmaningar, främst förmågan att hitta information i verktyget, vilket är en utmaning som måste övervinnas för att IKT ska nå dess fulla potential och förbättra arbetet med riskhantering.

Philosophiae Doctor - PhD / Business Intelligence refers to the use of Information Systems to enable raw data to be collated into information that can be reported, with the end goal of using this information to enhance the business decision-making process. Business Intelligence is enabled by making use of information that is complete, relevant, accurate, timely and accessible. There are currently a number of documented perspectives that can be used to gauge the value of Business Intelligence systems; however, from an overall business value perspective the most robust method would be to identify and analyse the most commonly identified factors that impact the value assigned to Business Intelligence Systems by a company, and the correlation of each of these factors to calculate the overall value. The importance of deriving a conceptual model, representing the major factors identified from literature and moderated by the quantitative research conducted, lies in its enabling companies and government bodies to assess the true value addition of Business Intelligence systems, and to understand the return on investment of these systems for organisations. In doing so, companies can justify or reject any further expenditure on Business Intelligence. The quantitative research for this thesis was conducted together with a project that was run between the University of the Western Cape and the Hochschule Neu-Ulm University of Applied Sciences in Germany. The research was conducted simultaneously across organisations in South Africa and Germany on the use of BI Systems and Corporate Performance Management. The respondents for the research were Chief Executive Officers, Chief Information Officers and Business Intelligence Managers in selected organisations. A Direct Oblimin-factor analysis was conducted on the online survey responses. The survey was conducted on a sample of approximately 1500 Business Intelligence specialists across South Africa and Germany; and 113 responses were gathered. The factor analysis reduced the key factors identified in the literature to a few major factors, namely: Information Quality, Management and Accessibility, Information Usage, and Knowledge-sharing Culture. Thereafter, a Structural-Equation-Modelling analysis was completed using the Partial-least-Squares method. The results indicate that there is a strong relationship between the factor-Information Quality, Management and Accessibility, and the Value of Business Intelligence. It was found that while there was no strong impact from Information Usage and Culture, there was a strong correlation between Information Usage and Culture and Information Quality, Management and Accessibility The research findings are significant for academic researchers, information technology experts, Business Intelligence specialists and Business Intelligence users. This study contributes to the body of knowledge by bringing together disparate factors that have been identified in academic journals; and assessing the relationship each has on the value of Business Intelligence, as well as the correlations that exist between these factors. From this, the final conceptual model was derived using factors that were identified and tested through the Factor Analysis and the PLS-SEM. The following conclusions can be drawn from the research: (1) The assurance of quality information in the form of complete, accurate, relevant and timeous information that is efficiently managed is the most paramount factor to an organisation deriving value from Business Intelligence systems; (2) information accessibility is key, in order to realise the value of Business Intelligence systems in organisations; and (3) Business Intelligence systems cannot add value to an organisation if a culture of information use and sharing is absent within that organisation. The derived model can be practically implemented as a checklist for organisations to assess Business Intelligence system investments as well as current implementations

Architects design physical structures to allow visitors to perform certain actions. The same idea can be applied to the digital landscape [18]. Physical architectural design of spaces for employees within the metals industry influence and improve productivity [14], whereas a suboptimal intranet design can cause decreased productivity in a digital landscape [20]. During an IT conference in June 2018, it was established that 75% of enterprise cloud-based system users consider the complexity of implementation or operations top obstacles to usage. Productivity, efficiency, and consideration for people are strategic values at Boliden Group AB [22], yet the internal Document Management System (DMS) indicated the opposite to be true. The DMS was thus analyzed using Information Architecture (IA) principles; context, content, and users [3], through a case study including (3) stakeholder and (1) expert interviews, an internal questionnaire with 631 respondents, external State-of-the-Art (SoA) analysis including sketch and (4) interviews and a final survey with 35 respondents. Results indicated inconclusive policies concerning education in Information Systems (IS); problematic DMS user interface (UI) and branding; IS restriction to Microsoft (MS) Office365 and a desire to use Sharepoint increasingly. The overall impression indicated desire to follow the strategy at Boliden Group AB, through well defined methods and goals, and focus on simplifying processes. The State-of-the-Art analysis identified success factors organization, emails, publishing, tools, and findability. Recommendations propose to leverage impressions particularly regarding strategy, UI and training. Improvements to the IA should be done following complementary user-focused research in two steps; Search-log analysis followed by Contextual inquiry. Applied improvements from the State-of-the-Art analysis were visualized in a sketch that can, collectively with future user insights, be used to inspire a developed Digital Workplace with Sharepoint UI and more intuitive document management for the common user, in order to provide simplifying recommendations for improved IAand productivity. / Arkitekter designar fysiska strukturer för besökare ska kunna utföra vissa handlingar. Samma idé kan tillämpas på det digitala landskapet [18]. Utformning av fysiska utrymmen för anställda inom metallindustrin har visats förbättra produktivitet [14]; en suboptimal design av intranät kan däremot leda till minskad produktivitet i ett digitalt landskap [20]. Under en IT-konferens i juni 2018 fastställdes att 75% av företags molnbaserade systemanvändare anser att komplexitet i genomförande eller daglig verksamhet de största hindren till användning. Produktivitet, effektivitet och hänsyn till människor är strategiska värderingar hos Boliden Group AB [22], men det interna dokumenthanteringssystemet (DMS) talade för det motsatta. DMS analyserades därför med applicerade InformationsArkitekturs(IA) -principer; sammanhang, innehåll och användare [3]. Resultaten indikerade otydliga policies avseende utbildning i informationssystem (IS); problematiskt DMS, speciellt avseende användargränssnitt (UI) och branding; Begränsning till MS (Microsoft) Office365, med vilja att använda Sharepoint; State-of-the-art (SoA) -analys framgångsfaktorer organisering, e-post, publicering, verktyg och tillgänglighet; konsekvent helhetsintryck av en önskan att följa strategin på Boliden Group AB genom väldefinierade metoder och mål, och fokus på förenklande processer. Rekommendationer till följd av detta föreslår att särskilt utnyttja intryck gällande strategi, UI och utbildning. Förbättringar av IA bör göras efter kompletterande användarfokuserad forskning i två steg; Search-log analysis (sökloggsanalys) följt av Contextual inquiry (kontextuell undersökning). Tillämpade förbättringar från SoA-analysen visualiserades i en attrapp som tillsammans med framtida användarinsikter kan användas för att inspirera en utvecklad Digital Workplace med Sharepoint UI och mer intuitiv dokumenthantering för användare, för att förenklarekommendationer för förbättrad IA och produktivitet.

The thesis is an outcome of a collaborative work between the author and the renovation team of Modexa AB on project of housing renovation of Tyresö municipality ( Ekbacken ). During this thesis we tried to analyse the ongoing process of renovation in Stockholm and try to provide a solution which helps to improve the data gathering and analysis by production of the BIM model. Further studies to provide further details about the possible outcomes of the BIM model and integration with other software for energy studies, project management and building management had been done.

В магистерской диссертации изучаются официальные сайты федеральных университетов России. Уделено внимание развитию сети таких вузов в России, анализируется информационное наполнение и функциональные возможности сайтов. Особое внимание уделено сравнительному анализу работы веб-сайтов. / The master's thesis studied the official sites of Russian federal universities. Attention is paid to the development of the institute federal universities in Russia, analyzes the content and functionality of the site. Particular attention is paid to the comparative analysis of the web sites.