The Thesis deals with a relatively new approach to managing groups of projects / programs as a portfolio, which comes from the general Theory of portfolio. The main objective of this Diploma Thesis entitled ICT Project Portfolio Management: Theory and Application in the Czech banking sector is to provide a theoretical base of affecting the most important knowledge about the problems of portfolio management of ICT projects with a focus on the operational level. The second main objective of the Thesis is to design the optimal process management (sub) portfolio of ICT projects at the operational level in the Business Intelligence department -- the separate organizational unit in Komercni banka, a.s. This Thesis is beneficial to its readers for the processing of international standard entitled Portfolio Management. This standard has never been previously treated at the University of Economics in Prague. The Thesis is thanks to processing of other expert information sources full of new, timely and quality information about this theme that is compatible with international standards. In addition to the theory the reader is enriched by a practical demonstration of application portfolio management at Komercni banka, a.s., one of the leading banking institutions in the Czech Republic The contribution of the Thesis for Komercni banka, a.s., specifically for the Business Intelligence department, consists in the identification of constraints in the process (sub) portfolio management of BI projects with a proposal of their optimization.

The main goal of the diploma thesis is creating a draft of an information strategy for Junák -- Association Scouts and Guides CZ. The organization is a Czech NGO, focused on education of children and young people. For both these main activities and also administrative, economical and other areas, it uses IS/ICT resources. Mainly due to a lack of coordination in their past development, in many fields these don't allow the organization to work efficiently and use the current potential of IS/ICT. This leads to diminishing of the organization's competitiveness. The thesis tries to bring such a strategy, that the organization could use even in the case it needs to be modified accordingly to its priorities. The thesis tries to reach the creation of the draft through a number of steps. Following the brief description of the organization, the thesis introduces basic terms and attitudes towards the IS/ICT governance. In order to identify both weaknesses and future potential, it thoroughly describes and analyzes the current IS/ICT projects currently in use in the organization. With partial use of the "potential of improvement" method, it states reasonable degree of efficiency improvement in various key activities. Great amount of focus is being spent on proposals of new projects, that could lead the organization to efficiency or raising its competitiveness through making the most of current trends in IS/ICT. Major projects are put together out of the proposals as well as the method of their evaluation in relation to the strategic priorities of the organization. Finally, the information strategy is defined. Author's main contribution is in his capability to point out new solutions which could help to improve non-optimal processes in a way, that makes use of current potential of IS/ICT. Using his experience from both the organization itself and the IS/ICT field, he tries to create modern, tailor-made information strategy.

This diploma thesis is focused on description, breakdown and objective analysis of available development indicators of the Information and Communication Technology market in the Czech Republic. In certain ways it relates to some prior theses prepared on the department of Information Technologies at The Prague University of Economics. The paper breakdowns period of last ten years, ideally years 1997 -- 2007, but in some parts the period is adjusted according to availability of statistical data. Also description of contemporary market situation and outline of trends is included to serve as future development estimation. Specific contribution of this work is analysis of data extracted from annual overview presented in Computerworld Top 100 by IDG Czech a.s. and data obtained from European Information Technology Observatory (EITO) yearbooks. Objective recognition of this data, their verification against information from different available sources and explanation by factual event provides comprehensive and independent view on particular influences which formed and affect Information and Communication Technology market in the Czech Republic. Whole paper and its individual chapters are as much as possible drafted as standalone parts and are seamlessly designated to overview dealt topic. Their objective is to provide summarized view of the topic with objective interpretation and comments. The most important from each part are basis for conclusion of the thesis. Conclusion provides the most important and interesting findings as well as future prospects considering areas of Information and Communication Technology market with great potential. Paper does not have the ambition of being isolated ultimative source of information about analyzed matters. It should be synoptical summary for anyone who wants to orientate oneself and as a good-quality source with references to external documents and other sources for those who want to deal with the problematics in more details.

The main goal of this master thesis is to prove by historical analysis the importance of implementation of information systems and information and communication technologies to companies and to show positives and negatives of these changes in an organization. Every single change in a company has its impact on company`s processes which is reflected by changes in organization`s structure and operation. The basic hypothesis of this work is to confirm that information systems and information and communication technologies significantly affect organizational structure and operation, change it and have a positive impact on it.

La traçabilité est considérée comme une réponse à l’état d’incertitude lié principalement aux crises alimentaires de la fin du XXème siècle. Avec la mise en application de la réglementation européenne n°178/2002 le 1er janvier 2005, tous les acteurs de la chaîne alimentaire doivent être mobilisés afin d’apporter le maximum de garantie et d’assurance aux consommateurs finaux, que cela soit en termes de qualité et en termes de sécurité. Pour le cas de la filière des dattes tunisienne, la traçabilité -en tant que démarche de management stratégique- apparaît comme une innovation managériale qui se situe toujours en phase d’adoption. Notre travail de recherche s’inscrit dans ce cadre. L’objectif est d’identifier les déterminants de l’adoption d’une démarche de traçabilité dans le cadre spécifique des entreprises de conditionnement de dattes en Tunisie. Nous présentons une modélisation en ce sens, en proposant d’associer la théorie des parties prenantes à celle de la diffusion et de l’adoption d’une innovation de Rogers (1962, 2003). Nous discutons les trois propositions génériques de recherche émises, en se fondant sur une analyse qualitative auprès des conditionneurs de dattes considérés comme « pionniers » en matière de traçabilité tunisienne.Les résultats de la recherche aboutissent à l’élaboration d’un ensemble de déterminants de l’adoption de la traçabilité dans le cadre du maillon conditionneurs de la filière des dattes en Tunisie. Il s’agit des caractéristiques de la traçabilité, des caractéristiques de l’organisation et, des caractéristiques de l’environnement tels que précisés dans notre modèle, auquel il convient d’ajouter un quatrième élément issus de l’analyse des entretiens et qui concerne les facteurs transversaux. / The traceability is considered as an answer to the state of uncertainty due mainly to the foodcrises of the end of the XXth century. With the application of the European regulationsn°178/2002 on January 1st, 2005, all the actors of the food chain must be mobilized to bring the maximum of guarantee and insurance to the final consumers, in terms of quality and safety. In the case of the Tunisian date sector, the traceability - as an approach of strategic management- appears like a managerial innovation which always comes within the phase of adoption.Our research comes within the scope of this framework. The aim of this research is to identify the determiners of the adoption of an approach of traceability with the example of the companies of date conditioning in Tunisia. So we present a modelling by suggesting associating the theory of the stakeholders to the theory of diffusion and adoption of the innovation.We discuss three generic propositions of research put forward by basing on a qualitative analysis with conditioning date companies considered as "pioneers" in tunisian traceability.The results of this research end up in the elaboration of a set of determiners of the adoption of the traceability with in the conditioning date companies’ link in Tunisia. It represents the characteristics of the traceability, the characteristics of the organization and, the characteristics of the environment such as specified in our model, to which it is advisable to add the fourth element stemming from the analysis of the interviews and which concerns the transversal factors.

In theoretical part, this thesis deals with evolution of term information which must be interpreted right way to continue to larger, more complex systems like information systems. This technical part is supported by proces analysis, which is needed to identify main processes of the organisation. This core proceses can be now supported by ICT in order to improve their efectiveness and performance. Increased quality of these processes is measured by applying maturity model, that can quantify diferencies between new processes and original ones.

The diploma thesis describes the process of CRM tool implementation project from project plan to the selection of an appropriate solution. The project is a result of cooperation with specific company. The main goal is to offer a solution of a software tool for managing relationship with business partners of company wholesale, more effective managing and controlling of wholesale representatives. The final solution is a result of consultations with company management, company wholesale representatives and representatives of CRM vendors. The benefit of this thesis is a solution of CRM tool, which is capable to solve actual problems and fulfill company requirements. The benefit is also a documented initial analysis and a process of selecting CRM tool in wholesale company. So the thesis could be used as basis for selection of CRM tool in other wholesale companies. The thesis is divided into theoretical and practical part. The theoretical part enlightens the topic of CRM. The practical part, which prevails in the text, consists of a project plan initial analysis, CRM market analysis and analysis of specific CRM tools.

The Diploma Thesis is dealing with questions of investment decision-making in the area of IT and can be a complete guidance on the basic concepts of decision-making on the investment projects, methods of financial evaluation of such projects and the ways of its application in the sphere of IT. It is mainly aimed on the projects dealing with internal processes in IT organizations and optimalization of its management – IT Service Management (ITSM). The paper deals with existing methodologies and standards applicable to IT Service Management and closely works with the latest library of best practices ITIL V3. The introduction gets the reader into the basics of the IT management, introduces the existent market standards and creates a liaison between the IT and business in questions of investments. The second part pays attention to the principles of ITSM and describes the benefits that can process optimalization bring to the company. The third chapter opens up the IT investment topic and introduces various methodological concepts and models used not only in the classical financial theory, but in the modern management practice as well. It offers a basic overview on the methods of investment project evaluation, e.g. Net Present Value (NPV), The Payback Period Method, The Internal Rate of Return (IRR), The Profitability Index, and the most popular one – Return on Investment (ROI). The following chapter applies the measure of Return on Investment (ROI) to the projects of ITSM implementation according to ITIL. It shows the basic principles of the method usage, describes its main components and introduces the way of identification and evaluation of the benefits, which those projects bring to the business. Gained knowledge is based on the real practical examples – several worked-out business cases created for the customers of the Hewlett-Packard Company. The last part of this chapter shortly describes several software tools for building the similar business cases and their own methodology. The last chapter in devoted to the situation on the local and world market and addresses the practical application of the methods of IT projects evaluation in the companies. The conclusion then summarizes important parts and key elements of the paper.

Technology has changed the relationship between work and life and allowed work to engage in our home lives. It is no longer the case that when the working day is over people switch off, rather it is when people go home and remain connected. In a culture where people are always connected via information and communication technology (ICT) the line between work and life has blurred. The present study investigated the relationship between ICT and occupational burnout with the mediating role of recovery experiences and their importance in the relationship. The study was conducted in Southern Sweden in Växjö.The study included 101 participants both male (N=53) and female (N=48) from public and private sectors where participants used ICT on a regular basis to perform job-related tasks. Data was collected using a self-reported web-based questionnaire. Results of the study revealed that there is no significant correlation between ICT and occupational burnout. However, it was found that there is a significant negative correlation between ICT and recovery experiences and a strong significant negative correlation between ICT and recovery experiences and occupational burnout. It was concluded that occupational burnout results from insufficient recovery from work-related stressors and not the stress itself. Keywords: work-related ICT, occupational burnout, recovery experiences, employee psychological well-being

abstract: In this dissertation i argue that the internet has a positive impact on the likelihood of ethnic riots. To make this argument I put forward three major claims. First, ethnic riots are best understood as performances that aim to clarify ambiguities in the social order. Second, communication technologies structurally constrain the flow of information passing through them. Third, the internet is unique among modern Information Communication Technologies in its capacity for inducing ethnic riots. I provide two types of empirical evidence to support these claims: a cross-national analysis of internet penetration and a case study of India. The former provides evidence for the central claim, finding that the internet has a positive effect on the likelihood of ethnic conflict after a threshold of internet penetration is met. The latter sketches the limits of the proposed theory, finding that internet penetration decreased the likelihood of ethnic riots in India. I argue this is a result of welfare contextualization of the internet. / Dissertation/Thesis / Doctoral Dissertation Political Science 2020