Submitted by Micheli Gomes de Souza null (souza.micheli@hotmail.com) on 2016-10-05T20:37:56Z No. of bitstreams: 1 2016_TESE DOUTORADO COMPLETA_MICHELI GOMES DE SOUZA.pdf: 2868964 bytes, checksum: dd0690721195f804df4271541bd64f28 (MD5) / Approved for entry into archive by Ana Paula Grisoto (grisotoana@reitoria.unesp.br) on 2016-10-06T13:19:03Z (GMT) No. of bitstreams: 1 souza_mg_dr_sjrp.pdf: 2868964 bytes, checksum: dd0690721195f804df4271541bd64f28 (MD5) / Made available in DSpace on 2016-10-06T13:19:03Z (GMT). No. of bitstreams: 1 souza_mg_dr_sjrp.pdf: 2868964 bytes, checksum: dd0690721195f804df4271541bd64f28 (MD5) Previous issue date: 2016-08-17 / Esta tese insere-se no campo de pesquisas sobre comunicação intercultural, mais especificamente, no contexto do projeto guarda-chuva Teletandem: Transculturalidade na interação online em línguas estrangeiras por webcam. O projeto Teletandem promove parcerias institucionais entre aprendizes de línguas de diferentes universidades, via ferramentas de comunicação como o Skype. Em encontros regulares, pares de aprendizes de português como língua estrangeira fluentes em inglês e aprendizes de inglês fluentes em português, realizam interações colaborativas nas quais um ajuda o outro a praticar a língua estrangeira alvo. O objetivo deste estudo é analisar o processo de negociação de sentidos, permeados, predominantemente, por questões linguísticas, discursivas e sociais e a emergência de mal-entendidos nas interações entre esses aprendizes em parcerias português-inglês realizadas no primeiro semestre de 2012 entre uma universidade brasileira e uma universidade norte-americana. A sessão oral em teletandem é observada, neste trabalho, por uma perspectiva do processo de construção partilhada de significados e sentidos na interação entre os aprendizes, por meio da mobilização do conhecimento sistêmico, de mundo e textual de cada interagente e que permite a eles se posicionarem no mundo e envolverem seus pares na interação. Nesse processo, mal-entendido é considerado como uma ocorrência intrínseca à comunicação. Ele pode se materializar por questões linguísticas, discursivas, compartilhamento de informações equivocadas ou por outras ocorrências que podem gerar falhas na compreensão, incompreensão, desconfortos, situações de riso etc. Tal fenômeno complexo pode, também, não ser percebido e negociado pelos interagentes. Para estudá-lo, adotei, como eixo principal, a perspectiva teórico-metodológica da Análise Crítica do Discurso, a qual me permitiu explorar as características da comunicação intercultural no contexto teletandem. O corpus de análise é composto por transcrições de um total de 9 sessões orais e por perfis escritos de duas duplas focais que realizaram as interações na modalidade de teletandem institucional integrado (caso da universidade estrangeira) e na modalidade institucional não-integrado (caso da universidade brasileira), em uma parceria do primeiro semestre de 2012. Além disso, também são analisadas narrativas sobre mal-entendidos de 13 brasileiros praticantes de teletandem que realizaram interações com diferentes universidades norte-americanas no primeiro semestre de 2014. A análise dos dados traz contribuições para o contexto da mediação em teletandem, a partir do mapeamento dos aspectos que circundam as interações entre os aprendizes. Dentre os principais resultados, constatei que: (a) os mal-entendidos tendem a ser pouco ou superficialmente negociados, sem consideração dos aspectos sócio-discursivos que os constituem; e (b) eles podem, também, estar relacionados ao conceito de cultura, a conceitos adjacentes (não-entendimento, falha discursiva, desacordo, comunicação malsucedida, dentre outros). Além desses resultados, ao observar os impactos dos mal-entendidos na relação colaborativa de aprendizagem em teletandem, constatei outros: (a) que as negociações de sentidos dos interagentes são permeadas por mecanismos de proteção da face; e (b) quando são evidenciados, pelo menos nos dados do presente estudo, os mal-entendidos desempenharam um papel secundário e não comprometeram a parceria, devido ao princípio de colaboração. A colaboração, característica inerente ao contexto teletandem, relaciona-se aos princípios de reciprocidade, autonomia e uso separado das línguas e define-se pela própria concepção do contexto teletandem no qual os aprendizes são envolvidos em uma parceria de troca mútua e construção colaborativa da aprendizagem de ambos. / This thesis is located within the research field of intercultural communication. More specifically, within the context of a broader project entitled Teletandem: Transculturality in online interactions in foreign languages through webcam. The Teletandem project promotes institutional partnerships between language learners from different universities, via communication tools such as Skype. During regular meetings, pairs of learners of Portuguese as a foreign language who are fluent in English and learners of English who are fluent in Portuguese engage into collaborative interactions by helping the partner practice the target foreign language. The aim of this study is to analyze the process of negotiation of meaning, permeated, predominantly, by linguistic, discursive and social issues, and the emergence of misunderstandings during the interactions between students of Portuguese and students of English as foreign languages. These one-to-one student partnerships were carried out in the first half of 2012 within the contexts of a Brazilian and an American university. In this thesis, the oral session in teletandem is observed from the perspective of the shared process of meaning construction during the interaction between learners. This process includes the mobilization of each interactant’s systems, world and textual knowledge. Such mobilization allows them to position themselves in the world and engage their peers in the interaction. In this process, misunderstanding is considered an intrinsic phenomenon to communication. It can be realized by linguistic and discoursive issues, by misleading information sharing or other occurrences that may cause failure in understanding, misunderstanding, uneaseness, or even laughing situations. This complex phenomenon may neither be understood nor negotiated by the interactants. To study it, I adopted the theoretical and methodological perspective of Critical Discourse Analysis, which allowed me to explore the characteristics of intercultural communication within the context teletandem. The analysis corpus consists of transcriptions of a total of 9 oral sessions in addition to written profiles of two focal pairs of participants who interacted in the mode of integrated institutional teletandem (in the case of the foreign university) and non-integrated institutional mode (in the case of the Brazilian university), from a collaborative partnership in the first half of 2012. In addition, I analyzed narratives about misunderstandings written by 13 Brazilian practitioners of teletandem who underwent interactions with different American universities in the first half of 2014. The analysis of data brings contributions to the context of teletandem mediation through the mapping of the aspects surrounding the interactions between the learners. Among the main results, I found that: (a) misunderstandings tend to be superficially negotiated, without deep consideration of the socio-discursive aspects that constitute them; and (b) they may also be related to the concept of culture, and to adjacent concepts (non-understanding, discursive failure, disagreement, failed communication, among others). In addition to these results, as I observed the impacts of misunderstandings within the collaborative learning relationship of teletandem, I found other results: (a) the negotiations of meanings of the interactants are permeated by face protection mechanisms; and (b) whenever they are shown, at least in the present study data, misunderstandings had a secondary role in the interaction and, because of the principle of collaboration, they did not compromise the partnerships. Collaboration, a characteristic inherent to the context teletandem, is related to the principles of reciprocity, autonomy and separate use of languages and is defined by the conception of the teletandem context itself, in which learners are involved in a mutual exchange and collaborative construction of learning.

Thesis submitted in fulfilment of the requirements for the degree Master of Technology: Public Management In the Faculty of Business at the Cape Peninsula University of Technology 2013 / Over the past few decades the study of intercultural communication has expanded to cover a diverse set of variables deriving from the concepts "communication" and "culture" and the combination of communication and culture. As is the case for the communication discipline itself, the study of intercultural communication is influenced by traditional disciplines such as anthropology, linguistics, philosophy, psychology and sociology (Chen & Starosta, 2005:13). The development of a global mindset has become pivotal for further human progress. This mindset can only result from intercommunication among diverse people (Chen & Starosta, 2005:4). Intercultural communication is essential to any organization or department as it is a process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and non-verbal signs differently. The purpose of this study was to devise a communication strategy which will address intercultural communication, specifically designed to assist managers dealing with intercultural differences. The core objective of this study was to establish whether the existing Communication Policy of the Department of Justice and Constitutional Development (DOJ&CD) adequately addresses intercultural communication in the work place and to verify the level of understanding of culture amongst employees of the DOJ&CD Western Cape Regional Office (WC RO) in order to determine whether a lack of cultural knowledge contributes to miscommunication in the department. In order to reach its objectives, the study employed a quantitative research approach whereby a non-probability sampling design in the form of a convenience sampling method was adopted and considered appropriate for this study, with specific reference to the DOJ&CD (WC RO). In terms of collecting the data, the study made use of structured questionnaires as a data collection method whereby questionnaires were administered and distributed to 85 employees of whom 70 participated. The results of the study reveal that cultural differences lead to misunderstandings, while lack of cultural knowledge is a major contributing factor of miscommunication within the DOJ&CD (WC RO). It is recommended that employees acquire knowledge about other cultures which will improve their understanding and reduce the chances of miscommunication in a multi-cultural environment to enhance intercultural communication and provide a harmonious working environment amongst employees of the DOJ&CD (WC RO) and the Public Service as a whole.

Study abroad programmes have become popular among students around the world nowadays. Thanks to the participation in the exchange, students are able to improve their intercultural skills, which may be beneficial for them in their future careers. This study investigates students’ development of intercultural competence and identity after spending one semester at the university in Hong Kong. Its main focus is to analyse how study abroad programmes impact students’ abilities in intercultural communication by analysing their self-reflections towards their re-invented identities as well as the overall experience of living and studying in a different country. The whole study is also based on the concept of linguistic repertoire, which is here being updated in the context of globalisation. In order to collect the data, four participants from the Netherlands, Germany and Canada were asked to fill in initial contact forms by providing information about one specific intercultural encounter that they have experienced during the study abroad period. This information then acted as the background knowledge used in the following interviews with each participant, where their opinions have been further developed in more detail. The results show that the participants further developed their skills in intercultural competence as well as enhanced their already interculturally-oriented identities. As for the impact on their linguistic repertoires, the interesting finding shows that the linguistic repertoires of the participants with English as a second language might have been affected slightly more than those of the native speakers. In the end, these results agree with the previous research on the development of intercultural skills after the study abroad period and highlight the importance of participating in study abroad programmes as students become prepared for their future careers in the highly globalised world.

This is a small-scale study that looks at how important upper secondary students andteachers in a mid-size Swedish community consider intercultural communicativecompetences to be and how frequently they work with developing these competences.Previous research on the work with intercultural communicative competence suggestteachers are largely unaware of theories in this area, but these studies were conducted atleast ten years ago. Current models for working with intercultural communicativecompetences are discussed and questionnaires for students and teachers were developedto investigate attitudes towards and experiences of working with interculturalcompetences. The results of the questionnaires indicate that there is still little awarenessof current models and that practical communicative exercises are rare. As this study issmall scale and can only provide possible indications of the extent to witch interculturalcommunicative competence is dealt with in the classroom, the paper concludes thatfurther and more extensive studies are needed.Keywords

À l'heure où le besoin en Compétences Communicatives Interculturelles est souvent affirmé j pour des cadres impatriés et expatriés par les entreprises internationales œuvrant en milieu professionnel multiculturel, les facteurs déclencheurs susceptibles de les développer sont aujourd'hui mal connus. Cette thèse ambitionne de comprendre comment se construisent ces compétences chez les cadres mobiles dans deux pays : la France et le Maroc.La problématique qui guide la recherche concerne le rôle de la dimension interculturelle dans la formation des adultes en s'attachant à définir la place de la formation initiale et continue en langues étrangères^et celle de la formation continue formelle et informelle en communication interculturelle. L'étude ne s'arrête pas au niveau de l'approche langagière ni au niveau de ce qui se met en jeu lors de la communication interculturelle, mais bien à l'analyse des processus d'apprentissage (du côtés des apprenants), de l'enseignement (du côté des formateurs interculturels) et de leur organisation (du côté des responsables de formation). La thèse a ancré le cadre de la formation des professionnels dans une démarche interculturelle. Une telle démarche revient à opposer les modèles culturalistes qui privilégient la comparaison entre les cultures et la conception de la culture comme une donnée biologique pour, ainsi, s'inscrire dans une approche qui privilégie l'interrelation et la dynamique entre les cultures. Sans cette démarche interculturelle, explorer le domaine des mobilités professionnelles à partir de l'interculturel n'aurait que peu de sens.En se basant sur une étude empirique associant les paradigmes quantitatif et qualitatif, certains résultats saillants, mis en exergue par la thèse, montrent que derrière le discours interculturel se cachent de nombreuses contradictions dans l'enseignement des langues et des cultures et dans la formation en communication interculturelle continue formelle. La tentative de créer un entre-deux pour les cultures se réduit souvent à une description de la culture de l'altérité avec des représentations directes ou indirectes largement « folklorisées ». Ceci rend l'apprentissage des Compétences Communicatives Interculturelles problématique surtout en l'absence d'ingénierie clairement définie en formation interculturelle des adultes. En outre, l'apprentissage interculturel informel semblerait pertinent, en particulier lorsqu'il se base sur la socialisation et la réciprocité entre pairs. Cet apprentissage gagnerait à être institutionnalisé sur les deux territoires de l'enquête. / At a time when the need for Intercultural Communicative Skills is often asserted for international and international executives working in a multicultural professional environment, the triggers likely to develop them are not well known today. This thesis aims to understand how these skills are built in mobile executives in two countries: France and Morocco.The problem that guides research concerns the rôle of the intercultural dimension in adult éducation, focusing on defining the place of initial and continuing training in foreign languages and the rôle of formai and informai continuing éducation in intercultural communication. The study does not stop at the level of the language approach or at the level of what is involved in intercultural communication, but rather at the analysis of the learning processes (on the sides of the learners), (On the side of the intercultural trainers) and their organization (on the side of the trainers). The thesis aimed to anchor the framework of the training of professionals in an intercultural approach. Such an approach amounts to contrasting the culturalist models which favor the comparison between cultures and the conception of culture as a biological data in order to be part of an approach that favors the interrelation and dynamics between cultures. Without this intercultural approach, exploring the field of professional mobility on the basis of interculturality has little meaning.Based on an empirical study associating quantitative and qualitative paradigms, some salient results, highlighted by the thesis, show that behind the intercultural discourse are many contradictions in the teaching of languages and cultures and in Formai intercultural communication. The attempt to create an in-between for cultures is often reduced to a description of the culture of otherness with direct or indirect représentations largely "folklorized". This makes learning Intercultural Communicative Skills problematic especially in the absence of clearly defined engineering in intercultural adult éducation. In addition, informai intercultural learning would seem relevant, particularly when it is based on socialization and peer reciprocity. This learning would benefit from being institutionalized in the two territories of the survey.

Cette thèse propose une lecture des représentations de l‟altérité dans la presse écrite, comme outil de la construction de l‟identité. Partant d‟un angle d‟approche franco hellénique nous construisons une méthode d‟appréhension des pratiques, des représentations, mais également des biais d‟une mécanique de la construction de l‟identité européenne.La représentation de l‟altérité ne naît pas ex nihilo, mais s‟inscrit dans une stratégie d‟éloignement et de fermeture de l‟identité européenne vis à vis de l‟Autre ainsi identifié. Cette stratégie se base à la transmission et à la transformation des discours de différenciation, qui forment un outil institutionnel pour la construction des stéréotypes à l‟égard de l‟Autre. Dorénavant, un espace - autre apparaît, espace dans lequel la représentation de la réalité se reflète et se cristallise.Une identité européenne se construit donc dans ce contexte de divergence, ce qui soulève dès lors des enjeux de légitimation pour elle. Entre héritage occidentale et intérêts nationaux différents, la politique de construction d‟une identité européenne se fonde sur une stratégie d‟exclusion, qui incite les peuples européens à se souder culturellement face au péril de l‟Autre. / This thesis proposes a reading of the representations of otherness in the press as a mean of constructing identity. On the basis of a French-Hellenic approach, we build a method for understanding the practices, the representations and also the bias of the mechanism for the construction of a European identity.The representation of otherness does not appear ex nihilo, but it participates in a strategy of repulsion and closure of the European identity towards the Other. This strategy is based in the transmission and the transformation of the discourses of differentiation that form an institutional mean for the construction of stereotypes towards the Other. Hence, another-space appears, into which the representation of reality it‟s reflected and crystallized.Therefore, a European identity it‟s constructed into a context of divergence, a fact that points out the stakes of its legitimization. Between an occidental heritage and different national interests, the policy for the construction of a European identity is established from a strategy of exclusion, which induce the European people to unite culturally in front of the risk of the Other.

This study seeks to explore an understudied population, Middle Eastern students, in the area of instructional communication. Of particular interest, the study seeks to understand how Middle Eastern students’ view their Western instructors’ verbal and nonverbal immediacy. The literature review establishes a conceptualization for verbal and nonverbal immediacy and the relationship between immediacy and gender, and immediacy and culture. Expectancy violations theory is used to understand the phenomena from an expectancy violations perspective and Hofstede’s dimensions will be used in an instructional context to understand how Middle Eastern students’ culture may influence students’ expectations. This study uses a mixed method approach to create a holistic views of Middle Eastern students’ expectations and expectancy violations. The survey method seeks to understand Middle Eastern students’ expectation for instructor verbal and nonverbal immediacy, and email responses seeks to understand expectancy violations and cultural influence on student expectancies. The results of the study show that Middle Eastern students view verbal and nonverbal immediacy as important factors in the student-teacher relationship and cultural factors play a role in students’ expectations.

M.Ed. / The aim of the research is to establish whether literature can play a role in enlightening South African students to the cultural values and beliefs of the various racial and ethnic groups of South Africa. The long and short term influence of literature has to be established and evaluated. A report of the effectiveness of this endeavour could serve to provide opportunity for students to acquire knowledge of each other and to further share in meaningful . communication so that the alienation that has been created between them and the differences in their perceptions can be bridged. The impact of literature in reconciling students from the different race groups could furthermore be of interest to the school principal, the teachers and the students.

Chinese international students represent one sixth of the international post-secondary student population present in Anglophone Canada. A popular field of study for this demographic is engineering. Considering differences in cultural background and English language barriers, Chinese international students face their own unique set of challenges in university classrooms where collaborative work has become a standard measure to instruct and assess material. Four face-to-face focus groups with fourteen Chinese international students examined how collaborative work with non-Chinese peers shapes the self-perceptions of English language skills by Chinese international students. Using Saldaña’s approach to coding as the selected method, the data generated categories, a concept and a key assertion. Participants’ perceptions of English language are shaped by efficiency, embarrassment and confidence. A desired goal of Chinese international students, which is only achieved by very few, is English language fluency. Suggesting an interrelated relationship, the key assertion proposes that language competence and perceptions develop in four stages. Perceptions and language competence transition through a non-linear process, which ranges from Shock, to the Brutal Upward Learning Curve, Acceptance and eventually Confident Mastery. Focus group participants demonstrated a high level of accurate self-assessment and are forced to adopt a dismissive attitude which allows them to move past negative experiences and perceptions and develop a strong sense of confidence which is necessary for survival.

The aim of the thesis is to analyse development and situation of Bavarian economics by the medium of macroeconomic indicators, to interpret up-to-date mutual economic cooperation of the Czech Republic and Bavaria and to confirm or disconfirm Czech-Bavarian cultural standards by the medium of questionnaires.