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Análise do risco operacional na unidade de call center de uma instituição financeiraMoschos, Cristina January 2011 (has links)
O Risco Operacional nas instituições financeiras foi normatizado com a Resolução nº 3.380 em 29 de junho de 2006, emitida pelo Conselho Monetário Nacional. Desde então, entidades autorizadas a funcionar pelo Banco Central do Brasil tiveram de adequar suas estruturas e procedimentos com o intuito de aumentar os controles sobre eventos internos e externos à instituição, com a finalidade de reduzir perdas financeiras a partir da mitigação deste tipo de risco. Dessa forma, a presente dissertação tem como objetivo apresentar como um banco comercial precisa agir para adequar seus processos às novas exigências legais diante de um assunto com uma importância tão significativa. Este trabalho, além de apresentar os procedimentos de gestão de riscos em uma entidade, procura também elucidar como o risco operacional, no departamento de Call Center da instituição financeira escolhida, pode afetá-la, no caso da inobservância dos procedimentos a serem adotados com vistas à mitigação das falhas já identificadas e de possíveis ocorrências que possam comprometer a continuidade da organização. Os resultados obtidos na pesquisa mostram que o banco em estudo, em relação a outras instituições financeiras pesquisadas, ainda apresenta-se em uma etapa de desenvolvimento da sua área de gestão de riscos, trabalhando em conformidade com a legislação vigente e buscando aperfeiçoar suas técnicas de identificação e mensuração dos riscos operacionais. / Operational risk in financial institutions was normalized with Resolution No. 3380 on June 29, 2006, issued by the National Monetary Council. Since then, entities authorized to operate by the Central Bank of Brazil had to adapt its structures and procedures in order to tighten controls on internal and external events to the institution, in order to reduce financial losses from this type of risk mitigation. Thus, this paper aims to present as a commercial bank must act to adjust its processes to the new legal requirements before a subject with a very significant importance. This paper, besides presenting the procedures for managing risks in an entity, also seeks to clarify how operational risk, the department's Call Center financial institution chosen may affect it, in the case of a failure of procedures to be adopted in order mitigating the flaws already identified and possible events that could endanger the continuity of the organization. The results obtained from the survey show that the bank under study in relation to other financial institutions surveyed, still comes in a stage of development of their area of risk management, working in accordance with current legislation and seeking to improve their techniques identification and measurement of operational risks.
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CONTROLADORIA GOVERNAMENTAL: ESTUDO DAS CONTROLADORIAS ESTADUAIS BRASILEIRAS / CONTROLLING GOVERNMENT : STUDY OF BRAZILIAN STATE ComptrollerAline Duarte Moraes Castelo 30 August 2013 (has links)
nÃo hà / A AdministraÃÃo PÃblica Gerencial và a sociedade como contribuinte de impostos e cliente dos seus serviÃos. Os resultados da aÃÃo do Estado sÃo considerados bons porque os processos administrativos estÃo sobre controle. Na AdministraÃÃo PÃblica, portanto, a funÃÃo controle està associada ao plano de organizaÃÃo e a todos os mÃtodos e procedimentos que estÃo afetando, principalmente a eficiÃncia das operaÃÃes e a observÃncia das polÃticas administrativas a gestÃo, ou seja, o controle à a avaliaÃÃo dos resultados decorrentes da execuÃÃo em relaÃÃo ao que foi planejado, apurando-se os desvios e providenciando a sua correÃÃo. Na AdministraÃÃo PÃblica, à de alÃada relevÃncia a existÃncia de um ÃrgÃo para exercer o controle interno, com o intuito de assegurar o cumprimento da missÃo e o alcance dos objetivos dos ÃrgÃos e entidades da AdministraÃÃo PÃblica. Nesse Ãmbito, a Controladoria surge como elemento imprescindÃvel para a gestÃo pÃblica, ou seja, no apoio ao cumprimento das legislaÃÃes que regem a mÃquina administrativa ou no suporte mediante informaÃÃes que contribuem para a tomada de decisÃes. A Controladoria Governamental à um ÃrgÃo que auxilia a conduÃÃo da gestÃo organizacional de forma eficaz, eficiente e efetiva. De tal sorte, o objetivo geral deste estudo à analisar o perfil das controladorias estaduais brasileiras. Com relaÃÃo à metodologia, o estudo parte de uma abordagem qualitativa. Quanto aos fins, a natureza da pesquisa à descritiva, cujo mÃtodo possibilitou conhecer, desde de uma anÃlise documental, o perfil das controladorias estaduais brasileiras. Desenvolveu-se um estudo nas 15 controladorias estaduais brasileiras, que utilizam em sua denominaÃÃo oficial o nome controladoria. Quanto aos meios ou procedimentos tÃcnicos, utilizou-se da pesquisa bibliogrÃfica. A pesquisa replicou o estudo realizado por Suzart et al (2011) para verificar as funÃÃes e atividades desempenhadas por essas instituiÃÃes e a sua evoluÃÃo ao longo dos anos. Concluiu-se que, no perfil das controladorias estaduais brasileiras, o setor mais representativo à o de AdministraÃÃo e FinanÃas e a atividade mais desempenhada à a de acompanhar e fiscalizar a gestÃo contÃbil, financeira e orÃamentÃria; contudo, a inovaÃÃo foi a implantaÃÃo da atividade de ouvidoria e de expedientes de transparÃncia dos atos de governo e do exercÃcio do controle social; e a funÃÃo de controle interno se sobressai em relaÃÃo Ãs demais tÃpicas de controladoria.
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Análise do risco operacional na unidade de call center de uma instituição financeiraMoschos, Cristina January 2011 (has links)
O Risco Operacional nas instituições financeiras foi normatizado com a Resolução nº 3.380 em 29 de junho de 2006, emitida pelo Conselho Monetário Nacional. Desde então, entidades autorizadas a funcionar pelo Banco Central do Brasil tiveram de adequar suas estruturas e procedimentos com o intuito de aumentar os controles sobre eventos internos e externos à instituição, com a finalidade de reduzir perdas financeiras a partir da mitigação deste tipo de risco. Dessa forma, a presente dissertação tem como objetivo apresentar como um banco comercial precisa agir para adequar seus processos às novas exigências legais diante de um assunto com uma importância tão significativa. Este trabalho, além de apresentar os procedimentos de gestão de riscos em uma entidade, procura também elucidar como o risco operacional, no departamento de Call Center da instituição financeira escolhida, pode afetá-la, no caso da inobservância dos procedimentos a serem adotados com vistas à mitigação das falhas já identificadas e de possíveis ocorrências que possam comprometer a continuidade da organização. Os resultados obtidos na pesquisa mostram que o banco em estudo, em relação a outras instituições financeiras pesquisadas, ainda apresenta-se em uma etapa de desenvolvimento da sua área de gestão de riscos, trabalhando em conformidade com a legislação vigente e buscando aperfeiçoar suas técnicas de identificação e mensuração dos riscos operacionais. / Operational risk in financial institutions was normalized with Resolution No. 3380 on June 29, 2006, issued by the National Monetary Council. Since then, entities authorized to operate by the Central Bank of Brazil had to adapt its structures and procedures in order to tighten controls on internal and external events to the institution, in order to reduce financial losses from this type of risk mitigation. Thus, this paper aims to present as a commercial bank must act to adjust its processes to the new legal requirements before a subject with a very significant importance. This paper, besides presenting the procedures for managing risks in an entity, also seeks to clarify how operational risk, the department's Call Center financial institution chosen may affect it, in the case of a failure of procedures to be adopted in order mitigating the flaws already identified and possible events that could endanger the continuity of the organization. The results obtained from the survey show that the bank under study in relation to other financial institutions surveyed, still comes in a stage of development of their area of risk management, working in accordance with current legislation and seeking to improve their techniques identification and measurement of operational risks.
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A importância da auditoria interna para as organizaçõesWernli, Naomi Scuratovski January 2013 (has links)
O presente trabalho tem por objetivo identificar de que forma a auditoria interna pode contribuir com o atingimento dos objetivos da organização tendo em vista o seu papel atual dentro do contexto de instabilidade financeira que ocasiona o aumento dos riscos inerentes ao negócio fazendo com que este departamento seja desafiado a gerir os riscos presentes, futuros, juntamente com a pressão por reduzir custos e agregar valor à organização. A importância da auditoria interna é destacada como sendo uma área que possui alto potencial dentro da organização dados seu conhecimento acerca dos riscos e processos internos e que pode ampliar sua atuação em áreas que possuem relevância sob o ponto de vista da alta administração. / This final paper focus on identify how internal audit can contribute to the achievement of organizational goals with a view to its current role within the context of financial instability that causes the increase of inherent business risks and therefore this department is challenged to manage the present and future risks, along with the pressure to reduce costs and add value to the organization. The importance of internal audit is highlighted as an area that holds great potential within the organization given their risk knowledge and internal processes that can expand its activities in areas that are relevant from the point of view of top management.
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Zavedení koncepce GRC v České republice / The implementation of GRC concept in Czech republicTonar, Jiří January 2012 (has links)
The thesis focuses on a characterization of an integrated method of enterprise management called GRC (Governance, Risk management & Compliance), a description of its components in a relation to the enterprise management and explores software tools dedicated to support this approach to the management. The thesis gives examples of some of the most significant frameworks for the management of GRC's components and illustrates a real life use of this method on an example of two Czech companies.
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Strategies for Preventing Financial Fraud in Church Organizations in GhanaRockson, Albert 01 January 2019 (has links)
Financial fraud in church organizations is increasing rapidly, which can affect the reputation, donation appeal, future funding, and ability of church organizations to meet their planned organizational goals. The purpose of this multiple case study was to explore strategies for preventing financial fraud in church organizations. The conceptual framework for the study was Cressey’s fraud triangle theory. Twenty participants who utilize strategies for preventing financial fraud in their organizations were purposively selected from 5 church organizations in Ghana. Data were collected through semistructured interviews and analysis of organizational financial policy documents. Interview data were transcribed, coded, and analyzed with Saldaña’s coding guidelines. Data analysis followed recommendations from Yin, including examining the data, grouping data into categories, regrouping data in themes, interpreting the data, and producing empirically based findings that answered the central research question of the study. Three significant themes emerged from the data analysis: effective administration, good stewardship and accountability, and caliber of employees. Implementation of the findings may lead to positive social change by enhancing the donation appeal of church organizations, improving their finances, and enabling them to optimize their operations to benefit individuals, families, communities, and society.
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Conditions Associated with Increased Risk of Fraud: A Model for Publicly Traded Restaurant CompaniesYost, Elizabeth 01 January 2015 (has links)
The central focus of this dissertation study is to understand the impact of the Sarbanes-Oxley Act and the factors that contribute to increased risk of fraud in order to determine why fraud may occur despite the imposed regulation of the Sarbanes-Oxley Act. The main premise of the study tests the application of the fraud triangle framework constructs to publicly traded restaurant companies during the time period of 2002-2014, using proxy variables defined through literature. Essentially, the study seeks to identify the factors that may provide the optimal criteria to engage in fraudulent or opportunistic behavior. The fraud triangle theoretical framework is comprised of the constructs of pressure, opportunity and rationalization, and has mostly been utilized by external auditors to assess the fraud risk of various companies. It has never been applied to the restaurant industry, and the proxy variables selected have never before been tested in a comprehensive model. Thus, a major contribution of this study may enable executive managers to assess the fraud triangle conditions according to the model in order to afford conclusions regarding increased risk of fraud. The study first hypothesized that the Sarbanes-Oxley Act has had a significant impact on detecting increased risk of fraud for publicly traded restaurant companies. Additionally, the study controlled for and tested the proxy variables of the fraud triangle constructs to determine if any of the variables had a significant impact on detecting increased risk of fraud for publicly traded restaurant companies. The variables tested included company size, debt, employee turnover, organizational structure, international sales growth, executive stock compensation, return on assets, the Recession, and macro-economic factors of interest, inflation, and unemployment rates. The research study adopted an exploratory research design using the case of publicly traded United States restaurant companies in order to provide a better understanding of the characteristics that may contribute to increased fraud risk. The study assumed a binary distribution of the dependent variable, increased fraud risk, measured by the incidence of a reported internal control deficiency over the testable time period. Specifically, the study employed a probit model to estimate the probability that an entity or company will be at an increased risk of fraud based on the independent variables that support and are linked to the fraud triangle framework. Additionally, the model assumes equal weight to the variables of the fraud triangle framework. Through use of the probit model, the major findings of the study were as follows: First, the Sarbanes-Oxley Act does have a significant impact on highlighting areas of increased fraud risk for publicly traded restaurant companies. Second, for the total population of restaurant companies, only the Recession, interest rates, inflation rates and unemployment rates are significant indicators of increased fraud risk. None of the internal variables were significant. However, once the data was segmented by type of restaurant, the results revealed significance of both internal and external variables. These results imply a couple of theoretical notions: first, that the Sarbanes-Oxley Act is an effective means for detecting risk of fraud for publicly traded restaurant companies when considering variables that support the fraud triangle; second, that the fraud triangle is contextual when applied to the restaurant industry because only the variables that are outside of managements control were significant. Finally, from a managerial perspective, the study provides evidence that macro-economic conditions that might affect consumer demand may increase the risk of fraud for publicly traded restaurant companies.
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Three Studies Investigating The Legal Liability Implications Of The Sarbanes-oxley Act Of 2002Phillips, Jillian 01 January 2010 (has links)
This dissertation examines the litigation and legal liability exposure of auditors related to the Sarbanes-Oxley Act of 2002 (SOX). Three separate studies were conducted to examine how auditor's litigation exposure is evaluated by potential litigants (lawyers), and how auditor liability is evaluated by jurors, following the bankruptcy of a client. The first study examines whether the auditor's SOX Section 404 reporting decisions influence lawyers' assessments of their litigation exposure. The second study investigates whether voluntary disclosures of significant deficiencies in internal controls within the SOX Section 404 report, and the subjectivity of the internal control judgments made by the auditor, influence jurors' perceptions of auditor liability for negligence. The third study examines how the requirements of SOX Section 302 related to audit committee independence and audit committee expertise influence jurors' perceptions of auditor independence and auditor liability for negligence. Overall, these three studies provide insights on how different provisions of SOX, specifically the Section 404 report and audit committee requirements, influence the likelihood that auditors will be sued and the likelihood that they will be held liable by a jury.
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Challenges in Achieving Reasonable Assurance in Corporate Sustainability Reporting under the CSRDPiyathilaka, Menikge Nandun Chathuranga January 2024 (has links)
As required by the Corporate Sustainability Reporting Directive (CSRD) of the European Union, this thesis thoroughly examines the transition in corporate sustainability reporting from limited to reasonable assurance. The directive is being implemented at a crucial time as companies are progressively incorporating environmental, social and governance (ESG) factors into their core operating and reporting practices. The CSRD is intended to improve sustainability disclosures’ comparability, credibility and reliability. It is a legislative response to a larger movement for more corporate accountability and transparency. The study uses a qualitative technique using semi-structured interviews with professionals from leading audit firms. The purpose of these interviews is to provide many aspects of the transition with a particular emphasis on how businesses and audit firms are modifying their operations to comply with the stricter requirements of the CSRD. The study identifies the main factors behind this shift such as increased stakeholder demands for transparency and a changing regulatory environment that makes it necessary to reevaluate current assurance practices. The study’s important conclusion is that putting reasonable assurance requirements into practice is difficult. Companies must create advanced data management systems that can handle the CSRD’s requirements for an increasing volume of information. In addition to ensuring data accuracy, these systems need to make it easier to analyse and report on the data in a way that complies with the new assurance standards. Additionally, the shift needs a major improvement in auditor competencies. It is necessary for auditors to have a better understanding of both traditional financial auditing and the specific challenges presented by sustainability reporting. This includes having a thorough understanding of ESG factors and how they affect risk profiles and corporate performance. Hence, the CSRD acts as a catalyst for a significant shift in auditors’ professional development and training, emphasising the necessity to combine sustainability with financial auditing skills. Strong internal controls are also important, as the research shows. Establishing and maintaining strict internal mechanisms is necessary for businesses to ensure the reliability of their sustainability reports. This involves a thorough review and a redesign of internal processes in order to meet the higher standards of reasonable assurance. These controls are essential for reducing the risks associated with sustainability reporting such errors or misrepresentations which can have a big influence on stakeholder trust and regulatory compliance. This change has significant implications for society at large. Companies may give stakeholders more reliable and detailed disclosures about their sustainable practices by shifting toward reasonable assurance. This can have a big impact on investment choices and build stakeholder confidence. This shift promotes a more transparent and sustainable corporate environment by supporting the incorporation of ESG factors into core business strategies and by strengthening the credibility of sustainability reports.
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Controles internos e de tecnologia da informação na mitigação dos riscos de conformidade das informações contábeisBrum, Maria Cecilia da Silva 27 February 2015 (has links)
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Previous issue date: 2015-02-27 / Nenhuma / Este trabalho analisou a contribuição dos controles internos e de tecnologia da informação na mitigação dos riscos de conformidade das informações contábeis. Trata-se de um estudo descritivo, com abordagem qualitativa, realizado sob a forma de estudo de caso, incluindo questionários e entrevistas integrados operacionalmente com os frameworks de controles COSO e COBIT e com a fundamentação teórica tratada. A aplicação da pesquisa é um ambiente empresarial de transporte coletivo metroviário. Os principais achados evidenciam a importância da tecnologia da informação no ambiente empresarial e mitigar o risco de tecnologia foi identificado como o principal desafio da organização para garantir a conformidade de suas informações. O risco de tecnologia está direcionado à necessidade de atualização do sistema informatizado ante o ambiente de negócio e legislação aplicável. Retrabalho, controles adicionais, burocratização de processos e necessidade de centrar o controle no indivíduo são reflexos da maturidade do controle interno e da tecnologia da informação identificados na organização. A segregação de funções apresentou-se como importante ferramenta de controle para a conformidade das informações, e as rotinas, mesmo que não plenamente formalizadas, estão claramente definidas. Foi possível concluir que a conformidade das informações está assegurada pelos controles internos estabelecidos no nível operacional da organização, porque as ferramentas, que suportam a tecnologia da informação, não atendem plenamente o processo de negócio. Com isso, foi identificada a necessidade de uma gestão integrada de riscos estratégico e operacional para que haja uma melhoria na mitigação dos riscos de conformidade das informações. / This paper has aimed to analyze the contribution of internal controls and information technology to the mitigation of compliance risks of accounting information. This is a descriptive study, with qualitative approach, realized as a case study, including questionnaires and interviews operationally integrated with the frameworks of COSO and COBIT controls and with the presented theoretical foundation. The application of the survey is in the corporate environment of a public railway system. The main findings evidence the importance of information technology in a corporate environment and the mitigation of technology risk was identified as the main challenge of the organization to guarantee compliance of its information. Technology risk is directed to the necessity of upgrading the computerized system considering the corporate environment and the applicable legislation. Rework, additional controls, processes bureaucratization, and the necessity to centralize the control of the individual are reflections of the maturity of internal control and information technology in the organization. Segregation of functions appeared as an important tool of control to information compliance, and the routines, even not completely formalized, are clearly defined. It was possible to conclude that information compliance is assured by the internal controls established at the operational level of the organization because the tools, which support information technology, do not serve completely the business process. Therefore, the necessity of an integrated management of strategic and operational risks was identified in order to improve the mitigation of the compliance risks of information.
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