Dissertação apresentada para obtenção do grau de Doutor em Ciências de Engenharia, na Faculdade de Engenharia da Universidade do Porto, sob a orientação do Professor Doutor João Bernardo Falcão e Cunha

Zugl.: Giessen, Universiẗat, Diss., 2007.

L'organisation de l'information sur un intranet (réseau informatique interne d'une organisation fonctionnant avec les technologies d'Internet) nécessite de nouvelles approches pour traiter la question de l'adéquation entre l'arborescence des sites et les usages linguistiques de leurs publics. Une façon de prendre en compte ces usages consiste à explorer les données textuelles représentatives d'une situation de communication spécifique. Une telle exploration est effectuée à l'aide de techniques textométriques, comme l'index hiérarchique des formes, les concordances, les segments répétés, la carte des sections d'un texte, le calcul des co-occurrences et l'analyse factorielle des correspondances. On extrait alors d'un corpus de textes de communication d'entreprise (rapports d'activité) les unités lexicales destinées à la construction d'un référentiel terminologique d'un type particulier. Afin de prendre en compte le contexte de communication on propose d'utiliser trois sortes de repères : - le référentiel d'objets propre à une organisation, - les propriétés pragmatiques des noms propres, - la collecte d'une partie du vocabulaire caractéristique du corpus utilisé comme source du référentiel terminologique, réalisée à partir d'une sélection de noms propres. Ainsi, cette collecte ne se limite pas aux seules unités terminologiques : elle comprend également des mots relevant de la langue commune et des noms propres. Les unités appartenant au vocabulaire du corpus sont choisies en fonction du type de relations sémantiques établies avec les noms propres dans les discours. Enfin, les résultats obtenus sont évalués en termes de productivité, de fiabilité et de représentativité.

<p>Having a functioning internal communication is necessary for the survival and existence of every company. Traditional communication channels are for example meetings, noteboards and personnel newspapers. During the last ten years we have witnessed an explosion of new channels, who are based on information technology. IT is a natural part in new IT-companies, like Framfab and Icon Medialab, but what role does IT have in a large, manufacturing company with a long history? The purpose with this thesis is to investigate how IT has influenced the internal communication in a company. With this thesis we want to contribute to a developed understanding of communication within companies and discuss what role IT can play for internal communication in the future. We have chosen to study Akzo Nobel and have interviewed employees in different business units to investigate their view on communication and the influence of IT. We found that IT has had a relatively great impact on the internal communication and that the new technology often work as a complement to the traditional communication channels. We believe that IT will lead to an increased amount of written communication and that the communication will be detached from persons. There is a risk that the amount of information will increase and that this will make it harder for the individual to find relevant information. For IT to be an efficient channel for companies in the future, we believe that companies must educate employees regarding technology, pedagogic and written presentation.</p>

<p>Uppsatsen handlar om det arbete vi utfört åt Prevas AB i Karlstad. Uppdraget gick ut på att synkronisera tre olika systems kalenderfunktioner så att det som skrivs i en kalender syns i alla. För att klara det behövde vi först undersöka hur de tre systemen fungerade vilket delade upp arbetet i en utredningsfas och en konstruktionsfas. Utredningsfasen ledde till att vi begränsade arbetet till att endast omfatta en envägskommunikation mellan två av systemen i konstruktionsfasen. Detta arbete beskrivs i detalj i uppsatsen.</p> / <p>Our paper is about the work we performed for Prevas AB in Karlstad. The assignment was to synchronize three different systems calendar functions, so that what’s going into one calendar is visible in all the others. To manage this we needed first to survey how the three systems functioned, which split the work into an examination phase and a construction phase. The examination phase led to us limiting the work to only concern a one-way communication between two of the systems in the construction phase. This construction work is explained in detail in this paper.</p>

<p>Nine out of ten larger companies have an intranet today which is supposed to improve the communication withinthe company and save money. A great part of these intranets were established in the beginning of the 1990’swithout giving any thought to the users and their needs. How does the communication inside the corporationslook like when the intranets that are supposed to be the source for every information request, aren’t usable? Whatother sources do the users use and how much?The aim of this master thesis is to examine information source selection at a specific company. In addition,the aim is to study the companies intranet usability from the users’ perspective. Interviews with five employeesat Viking Line were carried out to analyze these questions. The empiric material also consists of a survey carriedout among 78 employees of the company. The principle of least effort and the cost/benefit model is introduced astwo possible theories that can explain the information source selection at the chosen company.The results show that the information source selection at the company cannot be explained by only onetheory or one model, in contrast to a great part of prior research. The selection of information source do dependon factors like perceived accessibility and perceived quality of the information but other factors are shown toaffect information seeking decisions as well. Therefore, the empiric material shows that time pressure affectsusers’ choice of source selection to more accessible information sources. Another factor that can have an effecton the user is how one employee treats another. When the employee has been negatively treated at the momenthe is seeking information, the employee is more likely to use impersonal sources.Furthermore, the intranet at Viking Line is the most used as well as the most reliable source according tothe users, even though the intranet does not satisfy all needs of the employees. The users are also highly accustomedwith the intranet which increases its perceived accessibility.The conclusion of this study is that the principle of least effort and the cost/benefit model do indeed explainthe users’ choice of information source, but only partly. The study was conducted at a specific company but theconclusions drawn could be applied to other similar companies where intranets are a great part of the employeesinformation seeking. Finally, I believe, that the effectiveness of the employee is directly connected to the effectivenessof the information sources available at the company. Moreover, if companies improved their intranetsthe companies would become more effective.This paper is a two years master’s thesis in Library and Information Science.</p>

Thesis (M.A. (Communication Studies))--North-West University, Potchefstroom Campus, 2007.

Having a functioning internal communication is necessary for the survival and existence of every company. Traditional communication channels are for example meetings, noteboards and personnel newspapers. During the last ten years we have witnessed an explosion of new channels, who are based on information technology. IT is a natural part in new IT-companies, like Framfab and Icon Medialab, but what role does IT have in a large, manufacturing company with a long history? The purpose with this thesis is to investigate how IT has influenced the internal communication in a company. With this thesis we want to contribute to a developed understanding of communication within companies and discuss what role IT can play for internal communication in the future. We have chosen to study Akzo Nobel and have interviewed employees in different business units to investigate their view on communication and the influence of IT. We found that IT has had a relatively great impact on the internal communication and that the new technology often work as a complement to the traditional communication channels. We believe that IT will lead to an increased amount of written communication and that the communication will be detached from persons. There is a risk that the amount of information will increase and that this will make it harder for the individual to find relevant information. For IT to be an efficient channel for companies in the future, we believe that companies must educate employees regarding technology, pedagogic and written presentation.

Abstract Title: A democratic organisation - one click away? A quantitative content analysis which studies the potential of democratic communication through intranet use. Authors: Stina Gabrielsson and Jill Johansson Vennelin Purpose: The purpose of this study was to investigate whether there is potential for democratic communication within the NGOs through intranet use. Key questions to be answered were: To what extent is authority versus members represented on the intranet Klick’s discussion forum? What/which communication-related functions out of social function, knowledge transferring and debate are featured in the posts published on the intranet Klick’s discussion forum? Are deliberative discussions being practiced in the discussion forumthreads on the intranet Klick? The thesis is based on the theory of deliberative democracy. In order to substantiate the theory has theoretical perspectives concerning participation and involvement also been applied. These perspectives are derived from organizational theory and internal communication. Method/Material: This study consists of a quantitative content analysis of the 477 posts and the 129 discussion threads available on the NGO RFSU’s intranet Klick the 29th of november 2012. Main results: The results show that 63, 4 percent of those who were active in the discussionforum represented the category authority, while the category members were formed by 36, 6 percent. The result of the communicational functions of the forum’s posts were 75, 7 percent knowledge transferring, 33, 3 percent debate and 23, 3 percent social function. 86, 6 percent of the discussion threads were considered neutral, 13, 2 percent deliberative and no, 0 percent, were considered non-deliberative. The study has found many examples of the presence of democratic communication within Klick, showing that this is possible through intranet use. However, the low participation in terms of members as a whole and the over-representation of authorities can be argued to not form democratic communication with reference to the chosen definition of democracy, the model of participatory democracy with deliberative qualities. Course: Media and Communication studies C University: Division of Media and Communication, Department of Information Science, Uppsala University Period: Fall 2012 Tutor: Josef Pallas Keywords: Employee empowerment, Employee participation, Intranet, NGO, Deliberative democracy / Sammanfattning Ansatsen med denna uppsats var att undersöka huruvida det finns potential för demokratisk kommunikation inom frivilligorganisationer via intranät. Detta undersöktes genom en kvantitativ innehållsanalys av intranätet Klicks diskussionsforum, vilket tillhör frivilligorganisationen RFSU, med frågeställningen: I vilken utsträckning representeras auktoriteter respektive medlemmar på intranätet Klicks diskussionsforum? Vilken/vilka kommunikationsmässiga funktioner av social funktion, kunskapsöverföring och debatt har inläggen publicerade i intranätet Klicks diskussionsforum? Praktiseras deliberativa diskussioner i diskussionsforumets trådar på intranätet Klick? Uppsatsen utgår från teori om deliberativ demokrati. För att underbygga teorin har teoretiska perspektiv som berör medbestämmande och deltagande tillämpats, vilka härstammar från ämnesområdena organisationsteori samt internkommunikation. Resultatet visar att 63,4 procent av de aktiva på diskussionsforumet utgjordes av kategorin auktoriteter medan kategorin medlemmar utgjordes av 36, 6 procent. Resultatet för de kommunikationsmässiga funktionerna var att den kunskapsöverförande funktionen återfanns i 75, 7 procent av inläggen, funktionen debatt i 33, 3 procent och den sociala funktionen i 23, 3 procent av inläggen. För deliberativ diskussion studerades, istället för enskilda inlägg, hela diskussionstrådar. Den största delen av diskussionstrådarna bedömdes vara neutrala vilka utgjorde 86, 6 procent medan deliberativa diskussioner utgjorde 13,2 procent. 0 procent av diskussionstrådarna ansågs vara icke-deliberativa. Undersökningen har funnit många exempel på förekomst av demokratisk kommunikation på Klick vilket visar att denna är möjlig via intranät. Dock kan det låga deltagandet sett till medlemmar som helhet samt överrepresentationen av auktoriteter argumenteras för att inte tolkas som demokratisk kommunikation med hänvisning till den valda definitionen av demokrati, modellen deltagardemokrati med deliberativa kvaliteter. Nyckelord: Employee empowerment, Employee participation, Intranät, Frivilligorganisation, Deliberativ demokrati

Nine out of ten larger companies have an intranet today which is supposed to improve the communication withinthe company and save money. A great part of these intranets were established in the beginning of the 1990’swithout giving any thought to the users and their needs. How does the communication inside the corporationslook like when the intranets that are supposed to be the source for every information request, aren’t usable? Whatother sources do the users use and how much?The aim of this master thesis is to examine information source selection at a specific company. In addition,the aim is to study the companies intranet usability from the users’ perspective. Interviews with five employeesat Viking Line were carried out to analyze these questions. The empiric material also consists of a survey carriedout among 78 employees of the company. The principle of least effort and the cost/benefit model is introduced astwo possible theories that can explain the information source selection at the chosen company.The results show that the information source selection at the company cannot be explained by only onetheory or one model, in contrast to a great part of prior research. The selection of information source do dependon factors like perceived accessibility and perceived quality of the information but other factors are shown toaffect information seeking decisions as well. Therefore, the empiric material shows that time pressure affectsusers’ choice of source selection to more accessible information sources. Another factor that can have an effecton the user is how one employee treats another. When the employee has been negatively treated at the momenthe is seeking information, the employee is more likely to use impersonal sources.Furthermore, the intranet at Viking Line is the most used as well as the most reliable source according tothe users, even though the intranet does not satisfy all needs of the employees. The users are also highly accustomedwith the intranet which increases its perceived accessibility.The conclusion of this study is that the principle of least effort and the cost/benefit model do indeed explainthe users’ choice of information source, but only partly. The study was conducted at a specific company but theconclusions drawn could be applied to other similar companies where intranets are a great part of the employeesinformation seeking. Finally, I believe, that the effectiveness of the employee is directly connected to the effectivenessof the information sources available at the company. Moreover, if companies improved their intranetsthe companies would become more effective.This paper is a two years master’s thesis in Library and Information Science.