Quality management in the area of human resources management was previously mainly used in industrial companies. At present it is also promoted in the sphere of state administration. The aim of the thesis is to analyse the human resources management process in the area of the adaptation process of employees of the central body of the state administration of the Czech Republic from the point of view of quality management and to propose recommendations to improve its efficiency with application of process management, change management in relation to ISO 9001 and Methodical Guideline for Quality Management in Service Offices (hereinafter the Methodical Guideline). The theoretical part defines the basic concepts and principles of employee education in state administration and quality management. The definition of basic concepts and principles is based on the study of professional literature and binding documents that link the principles of quality management and human resources management with a focus on the adaptation process. The second chapter of the theoretical part defines the quality management in terms of the requirements of the Methodical Guideline and the requirements of ISO 9001. The empirical part examines the state of quality management in the process of adaptation in the Industrial...

This diploma thesis deals with the issues related to the quality management system in the field of secondary education, specifically in relation to the provision of education with an apprenticeship certificate. The quality management system is mostly associated with the private sector as a production process. However, the quality of services is as important as the quality of products. Quality management has also been known to the public sector for several years. Also state administration organizations, local authorities, universities, etc. deal with the quality management system. Secondary schools should certainly not be excluded from this sphere, as it is a necessary part of the school education system. The quality of the education provided, its course and results should undoubtedly be systematically managed. The first part of the thesis contains the definition of basic concepts focused on education and the school education system, defining quality, quality management methods (ISO, TQM, EFQM, CAF) and the principles of quality management in education. The definition of terms and related principles is based on the study of scientific literature, valid legal regulations and other documents focused on the quality management system. The empirical part of the diploma thesis is focused on the analysis...

U.S. companies have implemented just-in-time purchasing (JITP) and total quality management (TQM) techniques to improve their global competitive position. The lack of empirical research on these techniques with firm's performance is the reason to explain further their strategic values as management innovations in different types and sizes of organizations. From a theoretical foundation on the relations between innovation, strategy and performance, the following research questions were generated: (1) Are JITP and TQM positively related to the firm's performance?, (2) Do the combination/sequence of implementing JITP and TQM have a relation with the firm's performance?, and (3) Is the relationship between JITP and TQM to the firm's performance moderated by any of industry type, firm size,firm type and/or duration of JITP and TQM techniques? A model is developed and hypotheses are proposed. A survey is mailed to firms operating in the U.S. that have implemented one or both techniques. Questionnaire items measuring JITP, TQM, performance, and moderating variables - industry type, firm size,firm type, and duration of JIT purchasing and TQM techniques— are either developed or borrowed from other studies. From rosters of the American Society for Quality Control and the National Association of Purchasing Management, 1884 target respondents result in a 20.3 percent response rate. Reliability and factor analysis of the constructs are established. The research model is tested by canonical correlation analyses before a separate hierarchical regression analysis of sets is run for each of the three performance factors: financial and market, time-based quality and material productivity. The extent of JITP and TQM implementation positively and significantly relate with firm's performance. Furthermore, the relation between JITP and financial and market performance is higher in industries that face high foreign competition. Firm size, firm type and duration of JITP and TQM techniques are nonsignificant moderators. An improved research model is offered.

Evaluation of processes during software development is closely associated with theory of quality management. This master's thesis deals with problems of quality management during development from various points of view. Theoretical part is involved in definitions of terms which relates to fundamentals and methods of quality management. Practical part is aimed at technological aspects of prototype realization. Onward contains analysis and system design, implementation description and final resume.

In summary of literature is definition of concept like quality, her history, and the management of quality and the cost of quality. The theses defines the concern of Bosch, production plant of Robert Bosch of České Budějovice, company history and secondly strategy and politics of quality system and the point and a results of quality system on assembly line DA {--} Daimler, on which are producing in-tank cars pumping devise. It is defined monitored product {--} the in-tank pumping device, the management of quality in the procedure of production and in all processes on workstations and than their specific quality control. Every single error in production process is analysed and results interpreted and a precaution is taken.

The thesis focuses on the concept of information management, its history and definition by various authors and also according to Cobit 5 methodology particularly its part Cobit 5: Enabling Information. The aim of the thesis is the application of Cobit 5 information model on a specific problem with information in the selected company and assessing the suitability of this application.

Les organisations publiques engagées dans une démarche qualité font face à la difficile conciliation des logiques bureaucratiques et managériales. Les collectivités territoriales n’échappent pas à ce phénomène. Les managers territoriaux s’y trouvent confrontés alors même qu’ils se trouvent aujourd’hui face à des exigences d’efficience à la fois de la part de l’Etat et des usagers. Ce contexte ajouté à celui de la spécificité organisationnelle et culturelle des collectivités territoriales en démarche Qualiville, met en tension la socialisation organisationnelle des fonctionnaires territoriaux concernés.Ainsi le rôle et les caractéristiques du management sont questionnés au travers d’une recherche tant théorique qu’empirique s’appuyant notamment sur l'étude de cas approfondie d'une collectivité dont l'ensemble des services a obtenu la certification. / Public organizations involved in a quality approach face the difficult conciliation of bureaucratic and managerial logics. Local governments especially municipalities, are not immune to this phenomenon. Territorial managers are confronted to this challenge while they now have to deal with requirements of efficiency both from the States and from the citizens. This context added to that of the organizational and cultural specificity of territorial of local authorities in the Qualiville process, puts a strain on the organizational socialization of territorial officials. Thusthe role and characteristics of management are questioned through both theorical and empirical research, based in particular on the in-depth case study of a municipality whose services have been certified.

Master’s thesis includes proposal for optimization of process in preparing integrated management system implementation in small construction company, which is related to prosperity of company. Solution coming-out from global and detailed analyses processes at company. Optimized processes will serve as basis for documentation of integrated management system, which means manual, directions process realization of product and consequently at implementation of integrated management system.

The goal of master thesis "CMMI Certification for Software Development in Agile Environment" is CMMI quality model research with focus on software development in agile environment in the Siemens company. In the beginning CMMI model and Scrum methodics are introduced. The core of this thesis is focused on the current state analysis. Output of the analysis is a list of potential areas that are currently not compatible with quality model requirements. These areas are to be improved for the company to achieve the desired CMMI certification level. Possible improvements are introduced to the consultant. During the implementation part a web application is realized helping to remove most of the identified imperfections. Application benefit is objectively evaluated by an internal audit. The work includes discussion of possible further application development and quality model standard evolution in this company.

Graduation theses is directed on the Management System and the characteristics of the company and its development since 2003. Theses is introduced on the Integrated Management System, which consists of the Quality Management System, the Environmental Management System and the Occupational Health and Safety Assessment Series. The theses is especially directed on the Occupational Health and Safety Assessment Series. Management System is analyzed and steps are recommended to improve these processes.