Toute organisation doit aujourd'hui être capable de s'adapter de plus en plus vite aux évolutions stratégiques, organisationnelles et techniques. Pour cela, elle doit pouvoir identifier, modéliser, simuler, exécuter, optimiser et faire évoluer ses processus métier en fonction de ces changements. L'approche BPM (Business Process Management) propose des langages, des méthodes et des outils pour la modélisation, l'exécution et l'optimisation des processus. Mais l'étape de modélisation reste lourde à mettre en œuvre, couteuse, souvent effectuée par un expert analyste métier et donc peu consensuelle. Par opposition, la méthode ISEA est une approche participative dans laquelle les différents acteurs fonctionnels d'un processus métier conçoivent ensemble, de façon simple, ludique et rapide, une représentation des processus consensuelle et évolutive. Cette méthode est basée sur le cycle de vie traditionnel de gestion des processus métier, mais introduit 4 phases originales : l'identification, la simulation, l'évaluation et l'amélioration. Ces phases sont basées sur des outils de gestion de la qualité et utilisent un jeu de rôles (serious game) pour rendre la modélisation de processus plus attractive et collaborative. Le résultat est un modèle de processus simple et organisationnellement optimisé que nous transformons ensuite dans un modèle BPMN par une approche de type IDM. / Nowadays, organizations have to be flexible enough to allow adjustments to new circumstances, users' requirements, respecting environmental constraints and technological evolution. Business process management (BPM) technologies provides the base that enables to adapt, optimize and evolve the business. However modeling can be hard and costly, often done by business analyst experts. In contrast, ISEA Method is a collaborative approach that lets functional actors of a process design together in a fun, fast and simple way a consensual and evolved process representation. ISEA Method is based on the traditional BPM life cycle, but introduces four original phases: Identification, Simulation, Evaluation, Amelioration These phases are supported by quality process improvement tools and use a role-playing game (serious game) in order to stimulate people and modeling in a collaborative way. The result is a “basic” and optimized process representation that we convert in a BPMN model by using the IDM approach .

Made available in DSpace on 2016-04-25T18:40:44Z (GMT). No. of bitstreams: 1 Giovana Marques de Oliveira Franco.pdf: 938575 bytes, checksum: 6987cfb8a449a553b67755acc828370c (MD5) Previous issue date: 2010-04-26 / Considering constant changes in economic and financial environments, which are reflected in the companies, and needs of assessment and monitoring the performance of organizations by their managers, management tools, techniques and analysis relevant to management accounting, are demonstrating their importance as a support in decision-making. The present work objectifies to verify in Brazil management tools that are used or proposed, which differ from the usual practices of management accounting. The developed research is of the descriptive type, accomplished by means of bibliography research, with qualitative boarding and of longitudinal court. There were identified academic works, available in the base of data of the internet Google Scholar, that make reference to the term management tools. The results show that these works are present in articles published in different magazines, newspaper and doctoral thesis. There were identified different utilized and proposal management tools in relation to the same usually addressed by management accounting. It was evidenced that these identified management tools have distinct focus, however, all of them contribute to their common purpose, which is to aid in decision making. It is concluded on the existence of management tools differentiated from the usual practices of management accounting, however, it is noted that this subject has a extensive field to be explored by studies and research, both in relation to management tools already in use as on the development of new models to be proposed / Em face das constantes mudanças nos ambientes econômico e financeiro, que são refletidas nas empresas, e as necessidades de avaliação e acompanhamento do desempenho das organizações pelos seus gestores, as ferramentas gerenciais, técnicas e análises pertinentes à contabilidade gerencial, têm demonstrando sua importância como suporte no processo decisório. O presente estudo objetiva verificar, no Brasil, as ferramentas gerenciais, utilizadas ou propostas, diferenciadas em relação às práticas usuais da contabilidade gerencial. A pesquisa desenvolvida é do tipo descritiva realizada por meio de pesquisa bibliográfica, com abordagem qualitativa e corte longitudinal. Foram identificadas as obras acadêmicas disponíveis na base de dados da Internet Google Acadêmico que fazem referência ao termo ferramentas gerenciais. Os resultados mostram que essas obras estão presentes em artigos publicados em diferentes revistas, jornais e teses de doutorado. Foram identificadas ferramentas gerenciais utilizadas e propostas diferentes em relação às usualmente abordadas pela contabilidade gerencial. Evidenciou-se que essas ferramentas gerenciais identificadas possuem focos distintos, entretanto, todas contribuem para seu propósito comum, que é o auxílio no processo decisório. Conclui-se sobre a existência de ferramentas gerenciais diferenciadas em relação às práticas usuais da contabilidade gerencial, no entanto, note-se que o referido tema possui um vasto campo a ser explorado por estudos e pesquisas, tanto em relação a ferramentas gerenciais já utilizadas quanto ao desenvolvimento de novos modelos a serem propostos

La formation des dirigeants de TPE/PME constitue un enjeu pour la compétitivité de leur entreprise et pour l’attractivité d’un territoire. Pour répondre aux préoccupations des acteurs territoriaux et en se fondant sur des approches théoriques, cette thèse vise à comprendre l’efficacité d’une formation RH à destination de dirigeants de TPE/PME et à proposer des mesures pour l’améliorer. Dans cet objectif, nous proposons un cadre d’analyse à l’intersection de quatre champs de connaissances (PME, innovation, appropriation des outils de gestion et transfert des acquis d’une formation). Nous mobilisons un positionnement constructiviste et un design de recherche qualitatif et multi-méthodes (étude de cas multiples, recherche-intervention, étude longitudinale). Deux formations non traditionnelles (formation-accompagnement) et de nature différente sont étudiées. Notre échantillon est composé de quatre TPE et une PE. L’évaluation du transfert est faite sur la base des réactions, de l’apprentissage, des effets individuels et des effets organisationnels. Deux composantes sont distinguées : la généralisation et le maintien des acquis de la formation. Nous adaptons les trajectoires de l’appropriation (individuelle, sociale et instrumentale) pour discuter le chemin du transfert et ses influences. Principalement, ces petites entreprises doivent trouver un équilibre entre une formalisation rigide et un management de proximité souple. Le transfert apparaît alors comme un phénomène complexe où changer de paradigme semble nécessaire en adoptant une vision plus globale incluant la dimension du territoire. / SME directors’ training is believed to have a positive impact on company performance and in the appeal of doing business in a particular territory. In order to answer public organisations’ concerns and based on theoretical approaches, this study aims to understand the effectiveness of HR training to SME directors and to suggest measures to improve it. To this end, we propose an analysis framework where four areas meet (SME, innovation, management tools appropriation and training transfer). A constructivist approach has been adopted using qualitative and multi-methods research (multiple case studies, action-research, longitudinal study). The study looks at two non-traditional training methods (accompaniment-training) of different types. The selected case studies are composed of four “Very Small Enterprises” and one “Small Enterprise”. Transfer evaluation is discussed through reactions, learning, individual effects and organisational effects. Two components are identified: generalization and maintenance of training outcomes. We adapt appropriation paths (individual, social and instrumental) in order to explain transfer and its influence. Mainly, these small enterprises have to find a balance between a formal and informal culture and management practices. Transfer is perceived as a complex phenomenon which is calling for paradigm change in adopting a more global vision on which public organisations related to specific territories can have an impact.

Bakgrund och Problem: Hållbarhetsarbete blir allt viktigare för organisationer att ta hänsyn till för att möta intressenters krav och för att få legitimitet i samhället. Då hållbarhetsarbetet påverkar många delar av organisationen är det viktigt att arbetet integrerar alla dess delar. Idag är många organisationer aktiva med att implementera hållbarhetsarbete i verksamheten vilket ofta leder till att arbetssätten i organisationens olika enheter förändras. Syfte: Denna studie syftar till att få en djupare förståelse för hur hållbarhetsarbetet i butikerna förhåller sig till den koncerngemensamma hållbarhetsstrategin. Teoretisk referensram: Studien utgår från intressentteorin, legitimitetsteorin, möjlighet och risker samt informella och formella styrverktyg. Metod: En fallstudie har gjorts på tre dotterbolag tillhörande Axfoodkoncernen. Studien är utformad enligt en kvalitativ undersökningsmetod och har en abduktiv forskningsansats. Det empiriska materialet har samlats in via fem semistrukturerade intervjuer samt Axfoods hållbarhetsstrategi “Mat 2030” som är koncernens vision för de nästkommande åren. Slutsats: På operativ nivå är det dagliga arbetet påverkat av hållbarhetsarbetet. Ute på enheterna arbetar man med att lyfta fram hållbara produkter, källsortera, informerar kunder och minska matsvinn. Arbetet på operativ nivå i de olika butikskedjorna skiljer sig åt på grund av att de riktar sig till olika kundgrupper. Axfood skapar dock genom utbildningar en enighet kring värderingar vad gäller hållbart arbete genom koncernens enheter. Detta bidrar till en företagskultur som lägger stor vikt i hållbarhetsarbete med grund i samhälleligt ansvar och legitimitet snarare än ekonomisk vinning. Nyckelord: Hållbarhetsarbete, Operativ nivå, Styrverktyg, Intressentteorin, Legitimitetsteorin. / Background and Problem: Sustainability work is becoming increasingly important for organizations to consider meeting stakeholder demands and to gain legitimacy in society. As the sustainability work affects many parts of the organization, it is important that the work is integrated in all its parts. Today, many organizations are active in implementing sustainability work in the business, which often lead to changes in the way the organization's various units work. Purpose: This study aims to gain a deeper understanding of how the sustainability work in the stores relates to the Group-wide sustainability strategy. Theoretical reference frame: The study is based on stakeholder theory, legitimacy theory, opportunity and risks and management tools. Method: A case study has been conducted on three subsidiaries belonging to the Axfood Group. The study is designed according to a qualitative research method and have a deductive research approach. The empirical material has been collected via five semi-structured interviews and Axfood's sustainability strategy “Mat 2030” which is the Group's vision for the next few years. Conclusion: At operational level, the daily work is affected by the sustainability work. Out on the units, work is being done to highlight sustainable products, source sort, inform customers and reduce food waste. Work at the operational level in the various retail chains is different because they target different customer groups. Through training, however, Axfood creates an agreement on values regardingsustainable work through the Group's units. This contributes to a corporate culture that places great emphasis on sustainability work against social responsibility and legitimacy rather than financial gain. Key words: Sustainability work, Operational level, Management tools, Stakeholder theory, Legitimacy theory.

Submitted by Cássia Santos (cassia.bcufg@gmail.com) on 2017-07-17T11:56:48Z No. of bitstreams: 2 Dissertação - Talita Roquete Leal Fritsche - 2017.pdf: 4572251 bytes, checksum: 716f393495ca895d59a063f628ade70c (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Luciana Ferreira (lucgeral@gmail.com) on 2017-07-18T10:38:56Z (GMT) No. of bitstreams: 2 Dissertação - Talita Roquete Leal Fritsche - 2017.pdf: 4572251 bytes, checksum: 716f393495ca895d59a063f628ade70c (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2017-07-18T10:38:56Z (GMT). No. of bitstreams: 2 Dissertação - Talita Roquete Leal Fritsche - 2017.pdf: 4572251 bytes, checksum: 716f393495ca895d59a063f628ade70c (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2017-06-23 / This study proposes, with the support of management tools, a strategic planning proposal for the Internal Control Coordination of IFTM Paracatu. We used the Balanced Scorecard, a model adapted to the public sector, which allows the creation of performance indicators, decomposing the strategy into business perspectives; The SWOT matrix, a tool that analyzes the scenario, internal and external environment, serving as the basis for the construction of strategic planning; And Geplanes software, a strategic management application from the perspective of the BSC. The research has an applied nature, with a qualitative approach, presenting a case study. The data collection was done by means of the bibliographical survey, documentary research and interviews with managers and servers of the sectors involved. The research presented as a result the strategic planning, as well as the definition of the mission, vision and values of the internal audit, the identification of indicators and strategic goals was also one of the obtained results. The study allowed to suggest relevant improvements in the administrative management of the Internal Control Coordination, an area that aims to add value and improve organizational actions, translating into the scope of its mission and also contribute to the decision of managers of public organizations to use or not the techniques adopted in this. / Este estudo propõe, com apoio de ferramentas gerenciais, uma proposta de planejamento estratégico para a Coordenação de Controle Interno do IFTM Paracatu. Foram utilizados o Balanced Scorecard, modelo adaptável ao setor público, que permite a criação de indicadores de desempenho, decompondo a estratégia em perspectivas do negócio; a matriz SWOT, ferramenta que analisa o cenário, ambiente interno e externo, servindo de base para a construção do planejamento estratégico; e o software Geplanes, aplicativo de gestão estratégica sob a perspectiva do BSC. A pesquisa possui natureza aplicada, com abordagem qualitativa, apresentando um estudo de caso. A coleta de dados se deu por meio do levantamento bibliográfico, pesquisa documental e entrevistas com gestores e servidores dos setores envolvidos. A pesquisa apresentou como resultado o planejamento estratégico, bem como a definição da missão, visão e valores da auditoria interna, a identificação de indicadores e metas estratégicas também foi um dos resultados obtidos. O estudo permitiu sugerir relevantes melhorias na gestão administrativa da Coordenação de Controle Interno, área que objetiva acrescentar valor e melhorar as ações organizacionais, traduzindo no alcance de sua missão e também contribuir na decisão de gestores de organizações públicas em utilizar ou não as técnicas neste adotadas.

In today’s world, project risk management has always been a complex topic, especially inconstruction industry; thus managing project risks is required as compulsory for anyconstruction project to be successful. This master thesis presents a critical analysis ofproject risk management and significant impacts of its application on the success of aspecific project’s delivery. It identifies different types of project risk managementprocesses and frameworks used by construction projects. In order to examine how risk andrisk management process is perceived in construction projects, a case study of a LeheHome reconstruction project is chosen and data collection methods of semi-structuredinterviews and questionnaires are applied. The main purpose of this thesis is to explore,describe and analyze the perceived risk management practice in Lehe Home reconstructionproject. Managing risks in Lehe Home project has been recognised as a very importantproject management process in order to achieve the project objectives in terms of time,cost, quality. The study will examine and evaluate the risk management process in specificphases of Lehe Home project and essentially analyze the empirical findings. Finally, thestudy generalizes and develops the project risk analysis and management from Lehe Homeproject and suggests for public sectors to help project managers to make better decisionsunder risky conditions.

Dawson (2009) suggested a twelve step methodology for implementing knowledge management solutions following research which showed that implementing knowledge management solutions was not as successful as expected. This thesis investigates the third of this twelve step methodology which requires finding a knowledge management solution in the context of the problem. The aim of the research is to determine a methodology that will provide a systematic way for managers to select an appropriate knowledge management tool given a particular working environment. Two organisations are investigated to confirm that there is a need for a systematic methodology for selecting knowledge management tools and how a methodology may help in achieving selecting an appropriate tool. This investigation is carried out using case studies, action research and interviews and results in discovering that organisations do not have a systematic method for selecting tools which leads to tools being selected haphazardly and not always successfully. Two tools are developed to aid a manager in selecting a knowledge management tool: the House of Knowledge Management Tool Selection and the Knowledge Management Tool Classification Grid. The House tool helps to identify the knowledge problem being solved and evaluates all potential knowledge management tools against the problem. The barriers to the potential success of the tools are also examined. The grid identifies potential tools by classifying them against knowledge problems. The two tools are further refined and developed using the two organisations as case studies to demonstrate how and when the tools can be used. This leads to development of the Barrier House and the Evaluation Grid. A framework and associated methodology are then developed that can be used as a guide to using the tools, offering a systematic approach to selecting knowledge management tools given any environment and thus accomplishing the aim of the thesis.

The past years in Lithuanian business surroundings witnessed an explosion in the awareness and use of management tools and techniques. Supplemented by the effects of the superfluity of information, rapid development of IT, continuously increasing expectation from the interested parties, rational selection of the most efficient strategy oriented management tools became one of the important challenges faced by the executives nowadays. In order to put a foundation for the solution of this complex problem in the future, the author purposely narrowed the focus of a master’s thesis concentrating on the sub-problem related to non-existence of any research-based knowledge on the current management tools’ usage peculiarities in Lithuania. The goal of this research paper is to define the current situation in Lithuania regarding the spread, use and satisfaction rate with the strategy oriented management tools benchmarking results with the global trends. This study has also a clearly defined pragmatic objective – to provide the practical guidelines for the executives of various organizations in their management tools’ selection considerations. To achieve this, the author pursued 4 key objectives. The overview of scholarly literature and other secondary sources of information enabled gathering, analyzing and systemizing the main findings related to the strategy oriented management tools: illustration of a variety of more than 70 management tools, exploration of their application... [to full text]

Reikalavimų inžinerija yra bene svarbiausias etapas informacinės sistemos kūrime. Tik tikslus reikalavimų specifikavimo proceso valdymas leis sėkmingai projektuoti, realizuoti ir įdiegti informacines sistemas kompiuterizuojamose srityse. Dažnai neefektyvus reikalavimų rinkimo procesas tampa projekto nesėkmės ar programinės įrangos defekto pagrindu. Be to, aptiktų netikslumų pašalinimo kaina kyla eksponentiškai, kai jie atrandami vėlyvosiose projekto stadijose. Todėl įmonės ar asmenys, siekiantys pagerinti projekto kokybę ir produktyvumą, turėtų ypatingai atkreipti dėmesį į reikalavimų valdymo procesą. Pastebėta, jog reikalavimų specifikavimo procesas vis labiau kompiuterizuojamas, o reikalavimų valdymo įrankių bei šablonų naudojimas gerina reikalavimų specifikacijos ir būsimo produkto kokybę. Šis magistrinis darbas yra skirtas reikalavimų specifikavimo šablonų pagrindu eksperimentiniam tyrimui ir jo vertinimui. / The usage of computers takes more important place in our modern life. It was noticed that more and more enterprises use requirement management tools and specification templates to increase quality of requirement specification and projects. Very often ineffective requirements-gathering processes are the source of project failures and software defects. In addition, the cost of fixing defects rises exponentially as their discovery occurs later in the development process. However, a solid requirements process is fundamental to an effective overall process, and companies seeking increased quality and productivity should start with the requirements process. The intention of this work is to make the experimental research of requirements specification using templates and evaluate it.

This thesis reviews the software acquisition models and management tools used for managing, tracking and planning the acquisition projects all around the world. Then the requirements of Turkish Land Forces Command (TLFC) for a project management tool are considered. Features of a project management tool that is suitable for TLFC are determined through the ideas of TLFC personnel of IS department. After evaluation of selected tools through the requirements of TLFC the best one is presented. Then an interface module is developed through the requirements of the current acquisition process of TLFC for effective usage of the tool. Finally the study is evaluated.