隨著現代人越來越忙碌的生活步調，排隊帶來的負面情緒影響也越來越大；對於企業而言，必須面對因為在消費的過程中等待，而造成顧客對於服務評價降低的現象。當許多研究致力於提出應對排隊問題的可行方案時，時代的推進帶來了行動裝置與網路的普及化，也因此出現了透過應用程式推播排隊資訊，藉此舒緩顧客負面情緒的解決方案。本研究串聯排隊心理、知覺管理…等不同的研究議題，在不同的消費情境中，透過狩野模型(Kano model)探索排隊資訊具備的服務品質，以及透過SERVQUAL的概念建構研究模型，驗證排隊資訊的整體服務品質與顧客滿意度之間的關係。研究結果發現排隊資訊具備的服務品質，多數歸類於魅力品質 (Attractive quality) 要素，一維品質(One-dimensional quality)要素則為其次，其中服務品質大多維持著一致性，但消費情境會對於特定幾項服務品質的帶來影響。研究模型亦驗證了排隊資的整體服務品質和顧客滿意度有正向關係。 / The aim of this paper is to discuss the impact of queue information provisions. As we observe the latest application of revealing queue information via mobile device to deal with the queuing management problem, this research intends to provide a new viewpoint of queuing information crossing different research issues. We develop research framework from four facets: (1) perception management, (2) queuing research, (3) Kano model, and (4) SERVQUAL. The research is divided into three parts. First, via Kano model we find the service quality of queuing information and categorize the service qualities into 6 categories. Second, we examine the relationships between the overall service quality of queuing information provision and customer satisfaction. Third, we are also concerned the impact of consume situation, so the hypothesis will be tested in the different simulated situation in experiment. According to the result, we discover that most queuing information provisions’ service qualities are attractive quality dimension and One-dimensional quality. Besides, the hypothesis of queuing information provisions’ service quality is accepted, which also proves the results which we find in the first part of this research by Kano model. Finally, this research examines the effect of consume situations on the queuing information, and we also have further discussion about the exception situation.

近年來行動裝置已是相當地普遍且普及率逐年快速成長，由Google在2013年對台灣的市場調查報告中可知，台灣智慧型手機普及率已達51%，而隨著各種不同功能的應用服務之增加，行動裝置已經改變了我們許多的生活習慣，其影響力更是不可忽視。 過去許多的文獻在探討與研究價格敏感度與消費者的比價行為之關係，但在行動裝置普及的情形下並沒有相關之研究，行動裝置對其關係之影響仍有許多探討之空間。因此本研究的目的是由行動裝置之自我效能作為調節變數，探討對價格敏感度與行動比價行為意圖之間關係的影響。 本研究採用網路問卷進行研究資料的蒐集，調查對象為擁有智慧型手機的一般消費者，共得有效樣本504份，並利用結構方程模式與多群組分析來驗證整體研究架構。研究結果顯示，行動裝置自我效能之調節效應被確立，當消費者的行動裝置之自我效能越高時，則會更加地影響價格敏感度高的消費者，使他的行動比價意圖相對變得更加強烈，且本研究揣測未來行動裝置自我效能高的消費者，只會隨時間而不斷增加，而商品資訊變得更加透明化，將造成消費者的價格敏感度大幅提升，使得消費者的行動比價意圖變高，進行比價行為。在行動裝置的普及下，消費者的價格敏感度與行動比價之間的關係會更加地強烈。未來後續研究可針對某感興趣的產品類別進行研究以便瞭解訂價策略之研擬，對於特定產品之研究在學術界與實務上皆深具意義。 / Mobile devices are more and more popular today. According to Google’s market report, smart phone penetration rate has reached 51% in Taiwan in 2013. With various features and increasing applications, mobile devices have changed our daily lives in many ways. There is much literature exploring the relationship between price sensitivity and price comparison behavior. However there is no such research exploring the relationship in a mobile device setting. Therefore, the purpose of this paper is to study price comparison behavior on a mobile device. Specifically, I explore the moderating effect of mobile device self-efficacy on the relationship between price sensitivity and price comparison on a mobile device. In the paper, I develop a conceptual model according to literature review. To measure constructs in the model, I identify appropriate items based on literature and revise the items to fit the study. Data were collected using online questionnaires. The survey population is common shoppers in Taiwan who are using mobile device. Total 504 valid samples were obtained. As for data analysis, structural equation modeling (SEM) and multiple-group analysis were used to test the model. The results show that the moderating effect of mobile device self-efficacy is significant. Price-sensitive shoppers compare prices on a mobile device only when they consider themselves capable of operating the device. Specifically, for high price-sensitive shoppers, high mobile device self-efficacy make them much more intend to compare prices on a mobile device. The study has many implications especially when mobile device is becoming a commodity and product prices cannot be more transparent.

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Traditional methods of input on mobile devices are cumbersome and difficult to use. Devices have become smaller, while their operating systems have become more complex, to the extent that they are approaching the level of functionality found on desktop computer operating systems. The buttons and toggle-sticks currently employed by mobile devices are a relatively poor replacement for the keyboard and mouse style user interfaces used on their desktop computer counterparts. For example, when looking at a screen image on a device, we should be able to move the device to the left to indicate we wish the image to be panned in the same direction. This research investigates a new input model based on the natural hand motions and reactions of users. The model developed by this work uses the generic embedded video cameras available on almost all current-generation mobile devices to determine how the device is being moved and maps this movement to an appropriate action. Surveys using mobile devices were undertaken to determine both the appropriateness and efficacy of such a model as well as to collect the foundational data with which to build the model. Direct mappings between motions and inputs were achieved by analysing users' motions and reactions in response to different tasks. Upon the framework being completed, a proof of concept was created upon the Windows Mobile Platform. This proof of concept leverages both DirectShow and Direct3D to track objects in the video stream, maps these objects to a three-dimensional plane, and determines device movements from this data. This input model holds the promise of being a simpler and more intuitive method for users to interact with their mobile devices, and has the added advantage that no hardware additions or modifications are required the existing mobile devices.

Submitted by Valdinei Souza (neisouza@hotmail.com) on 2017-08-17T17:08:20Z No. of bitstreams: 1 EUNICE DE JESUS SANTOS.pdf: 2867835 bytes, checksum: 64d43f95e6f1799987e40e1b2192ddde (MD5) / Approved for entry into archive by Urania Araujo (urania@ufba.br) on 2017-08-22T20:47:57Z (GMT) No. of bitstreams: 1 EUNICE DE JESUS SANTOS.pdf: 2867835 bytes, checksum: 64d43f95e6f1799987e40e1b2192ddde (MD5) / Made available in DSpace on 2017-08-22T20:47:57Z (GMT). No. of bitstreams: 1 EUNICE DE JESUS SANTOS.pdf: 2867835 bytes, checksum: 64d43f95e6f1799987e40e1b2192ddde (MD5) / São vastas as experiências na educação com a tecnologia digital em sala de aula em diferentes regiões brasileiras. A pesquisa objetiva analisar as políticas de informação digital adotadas nas escolas públicas de ensino médio das capitais, localizadas na região Nordeste, no tocante a adoção dos dispositivos móveis para acesso a informação.Com objetivos específicos, foram mapeadas as escolas para fazer parte da amostra pesquisada. Em seguida a identificação dos dispositivos móveis utilizados nas escolas estudadas e a investigação das consequências da utilização dos dispositivos móveis para acesso à informação e por fim entender as razões da adoção ou não dos dispositivos móveis pelas escolas para fazer parte da investigação.Trata-se de uma pesquisa descritiva, com uma abordagem que se caracteriza enquanto qualitativa e quantitativa. Os procedimentos adotados se referem ao estudo de casos múltiplos e as técnicas basearam-se em questionários com professores das nove unidades federativas da região Nordeste. Para a execução da pesquisa, os professores do nível médio de nove unidades de ensino do Nordeste, sendo uma escola em cada capital, foram consultados por meio de questionários enviados por correio eletrônico. Nos questionários procurou-se investigar o conceito que o professor tem sobre o uso das tecnologias digitais móveis em sala de aula, quais dispositivos são adotados, se existe dificuldade no uso dessas tecnologias em sala, qual a frequência do uso nas aulas, qual a tecnologia digital mais adotada entre o celular, tablet e notebook e como é a experiência com o uso da tecnologia digital em sala de aula. Os resultados obtidos demonstram que o tablet um dispositivo móvel oferecido pelo Ministério da Educação a muitas escolas públicas da região Nordeste, principalmente para uso dos docentes, é uma das tecnologias móveis menos utilizada pelos professores. O celular e o notebook são ferramentas de trabalho mais utilizadas pelos professores nas aulas, não encontrando nenhuma dificuldade no uso e os resultados obtidos com essas tecnologias móveis em sala de aula, agregam valor na aquisição do conhecimento com relação as aulas sem o auxílio dessas tecnologias. Identificou-se exemplos de políticas de informação digital dentro das escolas em Fortaleza (CE) e em João Pessoa (PB) que podem servir como base na criação de uma política de informação digital em outros estados. Entre novembro de 2016 a abril de 2017 atenderam a pesquisa 08 (Oito) escolas das 09 (Nove) pesquisadas. / ABSTRACT There are vast experiences in digital technology education in the classroom in different Brazilian regions. The objective of this research is to analyze the digital information policies adopted in the public high schools of the capitals located in the Northeast region, regarding the adoption of mobile devices for access to information. For specific objectives, schools were mapped to be part of the sample surveyed. Next, the identification of the mobile devices used in the schools studied and the investigation of the consequences of the use of the mobile devices for access to the information and finally to understand the reasons of the adoption or not of the mobile devices by the schools to be part of the investigation. It is a descriptive research, with an approach that is characterized as qualitative and quantitative. The procedures adopted refer to the study of multiple cases and the techniques were based on questionnaires with teachers from the nine federative units of the Northeast region. For the execution of the research, the teachers of the average level of nine units of education of the Northeast - being a school in each capital - were consulted through questionnaires sent by electronic mail. The questionnaires sought to investigate the concept that the teacher has about the use of mobile digital technologies in the classroom, what devices are adopted, if there is difficulty in the use of these technologies in the classroom, how often the use in class, technology Digital technology most used between the cell phone, tablet and notebook and how is the experience with the use of digital technology in the classroom. The results show that the tablet, a mobile device offered by the Ministry of Education to many public schools in the Northeast region, mainly for the use of teachers, is one of the least used mobile technologies used by teachers. The mobile and the notebook are work tools most used by teachers in class, finding no difficulty in using and the results obtained with these mobile technologies in the classroom, add value in the acquisition of knowledge regarding the classes without the aid of these technologies . We have identified examples of digital information policies within schools in Fortaleza (CE) and João Pessoa (PB) that can serve as a basis for the creation of a digital information policy in other states. Between November of 2016 to April of 2017 attended the survey 08 (Eight) schools of the 09 (Nine) researched.

Las entidades públicas como las Municipalidades rurales se encuentran agobiadas por los diferentes desafíos a los cuales deben hacer frente a la ciudadanía. En este caso es la transparencia de información en la administración de control de sanciones de los vehículos menores (Mototaxis). El principal problema que existe es que al no contar con un sistema informático que permita administrar el control de sanciones, existen deficiencias en la administración como: pérdidas de información, informalidad administrativa, pérdida de tiempos en registros y consultas de infracciones. Para este problema se ha investigado en diferentes Municipales rurales las cuales aún no cuentan con un control eficiente para la administración de infracciones; en consecuencia, existen ciertas inquietudes de parte de los propietarios de los vehículos menores por no contar con una información transparente y concisa frente a las infracciones impuestas por parte de los inspectores municipales. Sin embargo, una conclusión importante es que este proyecto de investigación podrá mejorar la administración de sanciones en los vehículos menores, reducir la delincuencia en las calles (secuestro), la informalidad vial vehicular, la mejora de servicios hacia los ciudadanos y la recaudación de ingresos para la municipalidad; teniendo como principales beneficiaros la Municipalidad de Santa Eulalia, los propietarios de los vehículos menores y la población del distrito. Public entities such as rural municipalities are overwhelmed by the different challenges that are facing the public. Here is information transparency in the administration control sanctions smaller vehicles (Mototaxis). The main problem is that there does not have a computerized system to manage the control of sanctions, deficiencies in the administration as loss of information, administrative informality, loss of records and consultations in times of infringements. For this problem it has been investigated in different rural Municipal which do not yet have an efficient management control violations; consequently, there are some concerns on the part of the owners of small vehicles for not having a clear and concise imposed against infringements by the municipal inspectors information. However, an important conclusion is that this research project will improve the administration of sanctions on smaller vehicles, reducing street crime (kidnapping), the vehicular traffic informality, improving services to citizens and revenue collection for the municipality; having as main beneficiaries the Municipality of Santa Eulalia, the owners of small vehicles and the district's population.

This thesis deals with creation of a mobile library for preprocessing of images with text which represents a part of a system for text recognition. The library is realized with emphasis on generality of use, efficiency and portability. The library providing a set of algorithms primarily for image quality assessment and text detection was created in this thesis. These algorithms enable a substantial decrease in volume of transmitted data and speed up and refinement of the recognition process. An example application for the Android platform able to analyze composition of foods stated on their wrappings was created as well. Overall, the library (system) simplifies development of mobile applications with focus on text extraction and analysis. The mobile application then provides a comfortable way of food harmfulness verification. The thesis offers a reader an overview of current solutions and tools available in this field, it provides a breakdown of important image preprocessing algorithms and guides him through the construction of the library and the application for mobile devices.

Distance and the associated parameters can be measured by specific sensors mobile device. Introduction The work focuses on the description of the sensors and the effects on their accuracy. To measure the distance, there is a number of good practices, which were described and demonstrated the application implemented source code for the Android platform. The project works with a total of three sensors, namely accelerometer, magnetometer and camera. The main objective of this work is the definition and application of methods for measuring distance using the appropriate sensors.

This thesis deals with the development of benchmark application for the OpenGL ES 3.0 devices using the realistic real-time rendering of 3D scenes. The first part covers the history and new features of the OpenGL ES 3.0 graphics library. Next part briefly describes selected algorithms for the realistic real-time rendering of 3D scenes which can be implemented using the new features of the discussed library. The design of benchmark application is covered next, including the design of online result database containing detailed device specifications. The last part covers implementation on Android and Windows platforms and the testing on mobile devices after publishing the application on Google Play. Finally, the results and possibilites of further development are discussed.

The aim of this master thesis is to analyse, design and implement a multi-platform mobile application for alternative and augmentative communication of people with special education needs and disabilities. This application based on iOS and Android platform allows making sentences composed of pictograms with voice output. The application is implemented in Java & HTML5 based multi-platform framework Oracle ADF Mobile. Application has been verified by case study in native environment of people with intellectual disability. The main contribution of this thesis is to include and verify the requirements of computer therapy (in sense computer as therapy), which aim to provide solution for proper design a usability of implementation for described target group of people.