This editorial chapter addresses the problem of burnout in academic libraries by introducing a fusion of principles from trauma-informed care (TIC) and Constructive Living (CL) to offer unique, easy-to-incorporate plans of action to identify and mitigate symptoms of burnout. These two action-based philosophies, which may be new to most readers, provide strategies for considering, practicing, and adopting perspectives and behaviors that may give those suffering from burnout new ways of thinking about their professional and personal lives. We identify accessible opportunities to connect mind and body in self-care to neutralize negative self-talk, regain perspective and balance, and foster lifelong resiliency at a pace wholly determined by the individual and without formal training or expense.

Due to employment equity legislation that opened up opportunities for women, women are under pressure to perform at work - something that may affect their occupational stress and impact on both the individual and the organisation. The respondents comprise six women managers in a market research organisastion. The respondents' perception of stress was supported by qualitative research methods and compared to the researcher's Organisational Stress Model. From the data it is evident that stressors at work such as workload, relationships, role overload and individual traits primarily affect the respondents' experience of stress. These stressors have an effect on respondents' perceptions of stress and impacts on their productivity and personal life. The respondents denoted a necessity for skills development in order to enhance themselves at work and on a personal level. The study has furthermore found that stress at work can, however, be somewhat alleviated by implementing stress programmes in organisations. / Psychology / M.A. (Navorsingsielkunde)

This research focuses on the concept of occupational stress. Theories and models are discussed in an attempt to highlight the nature of stress and its implications for the individual if it is not effectively managed. Individual differences in the way they experience strain and cope with stress are considered, as well as the organisational implications of stress. Current thinking in the management of stress programmes is highlighted. The empirical study was conducted to determine whether there are differences between various organisational subgroups with regard to variables relating to occupational stress, strain and coping, as measured by the Occupational Stress Inventory - Revised (Osipow, 1998). The findings of the study show that there are significant differences between seniority, age, race and gender subgroups within the accounting organisation in which the research took place, with regard to stress, strain and coping / Industrial Psychology / M.A. (Industrial and Organisational Psychology)

The aim of this study was to investigate how air traffic controllers cope with stress and also to determine whether there were statistically significant differences in the coping behaviour of air traffic control staff from different groups. The study was conducted on a sample of Air Traffic Controllers who control civilian aircraft in the South African airspace. The coping resources inventory (CRI) assessment was used to collect data and analysed to determine how controllers cope with stress and whether there are differences in the coping behaviour of air traffic control staff from different groups. The results showed that air traffic controllers use emotional coping resources to cope with stressful work situations and make less use of cognitive coping resources. The results also showed that there were no statistically significant differences in the coping behaviour of air traffic control staff from different groups. / Industrial and organisational psychology / M.A. (Industrial and Organisational Psychology)

The importance of stress management is emphasized throughout this study as well as the need to cater stress management programmes to the unique needs of individuals. The possibility of introducing an animal-assisted stress management programme into the work environment is explored by means of a qualitative study in order to test out the feasibility of such an intervention. The positive physical and psychological effects animals have on humans has been extensively researched and reported. Eleven participants were randomly chosen from within the same department by means of purposive sampling. Semi-structured interviews were held with each participant and thematic analysis was used to analyse the transcribed interviews. Various themes were identified and explored with the most prominent highlighting the need for privacy, respect and connection. Although animals do have positive effects on some employees, there are individual differences that need to be considered. An electronic animal-assisted stress management intervention is recommended. / Psychology / M.A. (Psychology)

The present thesis focuses on stress management in conference interpreting. It explains the biological purpose of stress, stressors - aspects inducing a stress reaction, and the physiological, behavioral, emotional and cognitive symptoms and effects. Special attention is paid to occupational stress, namely in relation to interpreting, to the requirements on an interpreter's personality, and to stressors interpreters generally face. The thesis presents a detailed dscription of stress management- and coping styles, strategies and techniques. The empirical part explores the positive and negative expectations of interpreting students in the earliest stage of their studies in terms of stress, and aims at discovering whether students of interpreting as well as professional interpreters consider interpreting a stressful activity, whether they feel that stress management- and coping strategies and techniques should constitute an integral part of interpreter training, and whether this is or is not the case. The research concerned university institutes and departments of selected universities in the Czech Republic and abroad. On the basis of the outcomes of this research recommendations for practice concerning stress management, especially in terms of interpreter training, are outlined. Keywords: stress,...

Introdução: As Unidades de Terapia Intensiva (UTI) são ambientes propícios a ocorrência de Eventos Adversos (EA) devido a complexidade da assistência e das várias intervenções realizadas. Fatores relacionados aos profissionais de enfermagem, caraterísticas dos pacientes e cultura de segurança podem associar-se a ocorrência desses eventos. Identificar os fatores associados a sua ocorrência é importante para planejamento de melhorias. Objetivo: Analisar a associação entre variáveis demográficas e clínicas dos pacientes, estresse e satisfação dos profissionais de enfermagem e percepção da cultura de segurança do paciente com a ocorrência de EA de gravidade moderada e grave em UTI adulto. Método: Estudo realizado em oito UTI de um hospital universitário da cidade de São Paulo. Para coleta de dados dos pacientes realizou-se uma coorte prospectiva entre 03 de setembro e 01 de dezembro de 2012. Dados demográficos e clínicos, incluindo SAPSII, LODS, Índice de Comorbidade de Charlson (ICC) e Nursing Activities Score (NAS) e EA foram levantados das informações do prontuário e acompanhamento de 10% das passagens de plantão. Os EA foram caracterizados segundo Classificação Internacional para Segurança do Paciente (CISP) da Organização Mundial da Saúde. Para investigar o estresse, satisfação profissional e cultura de segurança, realizou-se abordagem transversal através da aplicação de três instrumentos em outubro de 2012: Lista de Sinais e Sintomas (LSS), Índice de Satisfação Profissional (ISP) e Pesquisa sobre Cultura de Segurança do Paciente nos Hospitais (HSOPSC). Para análise entre as variáveis de interesse, utilizou-se o modelo de regressão logística. Considerou-se significativos valor p>0,05. Resultados: Das 890 internações no período, houve predominância de pacientes masculinos (58,09%), com idade média de 54,11 anos. As médias do ICC e NAS foram, respectivamente, 1,82 pontos e 71,15%. A probabilidade de óbito medida pelo SAPSII foi 19,10% e pelo LODS, 28,70%. Os pacientes permaneceram internados, em média, 6,94 dias e a mortalidade observada na UTI foi 21,24%. Ocorreram 494 EA de gravidade moderada/grave. Os tipos de EA mais frequentes foram: procedimento/processo clínico (42,71%), acidentes com o paciente (28,74%) e infecção hospitalar (20,85%). Pacientes masculinos (p=0,01), submetidos a internação cirúrgica de emergência (p=0,00) e que evoluíram a óbito na UTI (p=0,00) apresentaram mais EA quando comparados aos pacientes do mesmo grupo. Também houve associação entre ocorrência de EA e prolongamento de tempo de internação (p=0,00). Na análise de correlação, observou-se significância positiva entre idade e NAS (r=0,09; p=0,01), ICC e SAPSII (r=0,21; p=0,00) e, SAPSII e LODS (r=0,60;p=0,00). A amostra dos profissionais de enfermagem consistiu de 100 enfermeiros e 187 auxiliares/técnicos de enfermagem. A maioria dos profissionais apresentou médio nível de estresse e baixa satisfação profissional, com média de 48,49 pontos (dp=8,45) e 10,95 pontos (dp=1,82), respectivamente. A percepção geral da cultura de segurança foi de 3,06 pontos. No modelo final de análise das variáveis, houve associação entre EA e tempo de internação na UTI (p=0,00), sexo (masculino; p=0,38) e condição de saída (óbito; p=0,01). Conclusões: Nenhuma característica dos profissionais de enfermagem ou a cultura de segurança apresentou associação com a ocorrência de EA. Apesar disto, a avaliação sistemática destas variáveis é necessária pois elas podem ser modificadas ao longo do tempo. / Introduction: Intensive Care Units (ICU) are environments susceptible to Adverse Events (AE) due to the complexity of assistance and the various interventions carried out. Factors related to nursing staff, patient characteristics and the safety culture may be related to mishaps. It is of utmost importance that factors associated to their occurrence be identified for improvement planning. Objective: To analyze the connection among demographic variables and patient clinics, stress and nursing professionals satisfaction and the perception of patient safety culture with the occurrence of moderate and high severity AHE in adult ICU. Method: Study carried out in eight ICUs of a university hospital in the city of São Paulo. For the collection of patient data a prospective cohort was carried out from September 03rd to December 01st 2012. Demographic and clinical data, including SAPSII, LODS, Charlson Comorbidity Index (CCI), Nursing Activities Score (NAS) and AE were collected from patient record information and follow up of 10% of the change of shift. AE were categorized according to International Classification for Patient Safety (ICPS) from the World Health Organization. To investigate stress, professional satisfaction and safety culture, a transversal approach was carried out through the application of three instruments in October 2012: List of Signs and Symptoms (LSS), Professional Satisfaction Index (PSI) and Hospital Survey On Patient Safety Culture (HSOPSC). Logistics regression model was used for analysis among variables of interest. Results p>0.05 were considered significant. Results: From the 890 admissions in the period, there was a predominance of male patients (58.09%), at an average age of 54,11 years old. CCI and NAS averages were, respectively, 1,82 points and 71,15%. Death probability measured by SAPSII was of 19,10% and by LODS, 28,70%. Patients remained hospitalized, on average, 6,94 days and the observed mortality in the ICU was 21,24%. There were 494 AE of moderate/serious severty. The most frequent types of AE were: procedure/ clinical process (42.71%), patient accidents (28,74%) and hospital infection (20.85%). Male patients (p=0.01), submitted to emergency surgical hospitalization (p=0,00) ending up in death in the ICU (p=0.00) presented more AE when compared with patients in the same group. There was also a correlation between AE occurrence and longer hospitalization (p=0,00). In the correlation analysis, positive significance between age and NAS was observed (r=0,09; p=0,01), CCI and SAPSII (r=0,21; p=0,00) and, SAPSII and LODS (r=0,60; p=0,00). The nursing professionals sample consisted of 100 nurses and 187 auxiliaries/technical nurses. The majority of professionals presented medium level of stress and low professional satisfaction, with an average of 48,49 points (dp=8,45) and 10,95 points (dp=1,82), respectively. The general perception of safety culture was of 3,06 points. In the final model of variables analysis, there was association between AE and the amount of time spent in the ICU (p=0,00), sex (male; p=0,38) and the condition of exit (obit; p=0,01). Conclusions: No characteristics of the nursing professionals or the safety culture presented association with the occurrence of AE. Despite that, the systematic evaluation of these variables is necessary for they can be modified along the way.

Made available in DSpace on 2016-03-22T17:27:15Z (GMT). No. of bitstreams: 1 o Ione.pdf: 289279 bytes, checksum: 813d16426fffda4792c59437da23368b (MD5) Previous issue date: 2005-11-04 / The objective of this work is to evaluate the prevalence of occupational stress in bank workers and to determine stress sources in their environment. A cross-secctional study was realized in 2004, including state and private banks in Pelotas and other cities from the area covered by the Bank Establishment Workers Union (SEEB-Pel), totaling 650 unionized bank workers. The data were collected from Lipp Stress Test Symptoms Inventory (SSI), with the addition of social-demographic information and work process characteristics. Seventy-seven percent of the questionnaires were returned, showing that, in relation to stress, 14.7% of the bank workers are in the alert phase, 45.6% are in the resistance phase and 18.1% are in the exhaustion phase. The moderate and high stress causing events showed a significant association with all stress phases (p=0.00). Higher levels of stress were noted for women, workers with alcohol dependence, smokers and with a longer work week. / O estudo objetivou avaliar a prevalência de estresse ocupacional em trabalhadores bancários e investigar fontes estressoras do ambiente de trabalho. Estudo transversal, realizado em 2004, incluiu bancos estatais e privados de Pelotas e das cidades da região de cobertura do Sindicato dos Trabalhadores em Estabelecimentos Bancários (SEEB-Pel), com 650 bancários sindicalizados. Os dados foram coletados através do Inventário de Sintomas de Stress-Teste de Lipp (ISS), além de informações sócio-demográficas e das características do processo de trabalho. Foi possível entrevistar 502 (77%) bancários. No tocante ao estresse, 14,7% dos bancários encontravam-se na fase de alerta, 45,6% na fase de resistência e 18,1% na fase de exaustão. Os eventos estressores das categorias moderado e alto demonstraram associação significativa com todas as fases de estresse (p=0,00). Maiores níveis de estresse foram registrados para as mulheres, para os bancários com dependência de bebida de álcool, tabagistas e com maior carga horária de trabalho.

Submitted by SBI Biblioteca Digital (sbi.bibliotecadigital@puc-campinas.edu.br) on 2018-06-15T12:35:25Z No. of bitstreams: 1 ANA SILVIA SANSEVERINO CIONE.pdf: 1513192 bytes, checksum: f4e4aa7f1289c54846020219b6eb5c78 (MD5) / Made available in DSpace on 2018-06-15T12:35:25Z (GMT). No. of bitstreams: 1 ANA SILVIA SANSEVERINO CIONE.pdf: 1513192 bytes, checksum: f4e4aa7f1289c54846020219b6eb5c78 (MD5) Previous issue date: 2018-02-21 / The interest in the study of labor relations and their unleashing in individuals and in the organizational environment has been increasing in the scientific literature. One of the reasons for the increase in research on this topic is the repercussions of working conditions on health, well-being and employee engagement and, consequently, on the functioning and effectiveness of organizational results. In the organizational results, the negative impact of these variables has been estimated based on the results of research that stressed workers decrease their performance and increase the costs of organizations with health problems, increasing absenteeism, turnover and the number of work accidents . While engaged employees work more effectively, generating better results, feeling more satisfied and refreshed. Considering the relevance of the theme, the present study proposed to analyze the effects of burnout, stress and work engagement on work and general welfare. To that end, the participants were submitted to an occupational stress scale, burnout scale, engagement scale, work wellness scale and answered a self-administered questionnaire. The final results of this study were published in the form of a master's thesis and articles published in scientific circles. / O interesse pelo estudo das rela??es de trabalho e seus desencadeamentos nos indiv?duos e no ambiente organizacional tem sido crescente na literatura cient?fica. Uma das raz?es para o aumento de pesquisas sobre esse tema est? nas repercuss?es das condi??es laborais na sa?de, no bem-estar e no engajamento dos colaboradores e, em consequ?ncia, no funcionamento e na efetividade dos resultados organizacionais. Nos resultados organizacionais, o impacto negativo dessas vari?veis tem sido estimado com base nos resultados de pesquisa de que trabalhadores estressados diminuem seu desempenho e aumentam os custos das organiza??es com problemas de sa?de, gerando aumento do absente?smo, da rotatividade e do n?mero de acidentes de trabalho. Ao passo que colaboradores engajados trabalham de maneira mais efetiva, gerando melhores resultados, sentindo-se mais satisfeitos e revigorados. Tendo em vista a relev?ncia do tema, o presente estudo prop?s analisar os efeitos do burnout, estresse e engajamento no trabalho sobre bem estar no trabalho e geral. Para tanto, os participantes foram submetidos ? aplica??o de uma escala de estresse ocupacional, uma escala de burnout, uma escala de engajamento, uma escala de bem-estar no trabalho e responderam a um question?rio autoaplicado. Os resultados finais deste estudo foram publicados na forma de disserta??o de mestrado e de artigos publicados em meio cient?fico.

Submitted by admin tede (tede@pucgoias.edu.br) on 2017-04-25T12:16:19Z No. of bitstreams: 1 Maurício Benício Valadão.pdf: 2159963 bytes, checksum: 96fceeca59c54565d45f3f4e84a06396 (MD5) / Made available in DSpace on 2017-04-25T12:16:19Z (GMT). No. of bitstreams: 1 Maurício Benício Valadão.pdf: 2159963 bytes, checksum: 96fceeca59c54565d45f3f4e84a06396 (MD5) Previous issue date: 2016-12-16 / This dissertation sought to understand the stress, personality and coping used by teachers of a higher education institution in the city of Goiânia - Goiás. It is organized into three articles, being the first one is a systematic literature review, and the others, empirical research studies. The objective of the review was to present an overview of national and international productions on stress, leadership style, confrontation and instructors, based on articles published and indexed between the years 2005 and 2014. In 94 selected articles, it was observed that, despite the huge amount of papers about stress, leadership styles and coping, only a few dealt with the relationship between the influence of leadership styles and the stress generation in employees, especially those in higher education. Furthermore, there is a lack of papers that evaluates the strategies of psychological coping used by the employees who suffer stress due to the management style. Articles written in English were the closest studies to the scope of this research. Publications in Brazil are still incipient. Regarding the first empirical study, the objective was to identify the level of occupational stress, the stressors and the psychological coping strategies of 64 higher education teachers. The results presented low and medium levels of occupational stress, and the most frequent stressors were: insufficient time to achieve the workload; few prospects for career growth; anger with the deficiency in the trainings; and irritation with the little information about organizational decisions. The most used coping were: problem solving; social support; escape-avoidance; positive reassessment; and acceptance of responsibility. There was also a positive correlation between withdrawal and stress and escape-avoidance and stress. It was concluded that teachers have low and moderate levels of occupational stress. Regarding to coping, it was observed that the cognitive and behavioral efforts adopted manage the way teachers perceive what is happening around them. The second empirical research aimed to identify the level of occupational stress, personality factors also the correlation between occupational stress, personality and sociodemographic variables of 64 higher education teachers. The results pointed low and moderate levels of occupational stress. As a personality factor, neuroticism was the most found among teachers. In addition, there were no correlations between stress and ordinal sociodemographic data. Regarding the correlation between nominal sociodemographic data and personality factors, only the correlation between marital status and personality factors was observed, and neuroticism was the only factor that has not reached significance. Moreover, there was a positive correlation between the neuroticism factor and the stress. It was concluded that teachers are in low and moderate levels of stress, and that the study of personality factors is of extreme importance in order to create a quality of life program in a way directed to these professionals. / Esta dissertação buscou compreender o estresse, a personalidade e as estratégias de enfrentamento utilizadas pelos docentes de uma instituição de ensino superior na cidade de Goiânia – Goiás. Está organizada em três artigos, sendo o primeiro uma revisão sistemática da literatura, e os demais, pesquisas empíricas. O objetivo da revisão foi apresentar um panorama das produções nacional e internacional sobre estresse, estilo de liderança, enfrentamento e docentes, com base em artigos publicados e indexados entre os anos de 2005 e 2014. Em 94 artigos selecionados, constatou-se que, apesar da extensa produção sobre estresse, estilos de liderança e enfrentamento, poucos versam sobre a relação entre a influência dos estilos de liderança e a geração do estresse em colaboradores, especialmente os do ensino superior. Além disso, existe escassez de trabalhos que avaliam as estratégias de enfrentamento psicológico utilizadas pelos colaboradores que sofrem estresse em virtude do estilo gerencial. Os estudos em língua inglesa foram os que mais se aproximaram do escopo desta pesquisa. As publicações no Brasil ainda são incipientes. Com relação ao primeiro estudo empírico, objetivou-se identificar o nível de estresse ocupacional, os estressores e as estratégias de enfrentamento psicológico de 64 docentes do ensino superior. Os resultados apresentaram níveis baixo e médio de estresse ocupacional, e os estressores mais frequentes foram: tempo insuficiente para realizar o volume de trabalho; poucas perspectivas de crescimento na carreira; incômodo com a deficiência nos treinamentos; e irritação com as poucas informações sobre decisões organizacionais. As estratégias de enfrentamento mais utilizadas foram: resolução de problemas; suporte social; fugaesquiva; reavaliação positiva; e aceitação de responsabilidade. Verificou-se também uma correlação positiva entre afastamento e estresse e fuga-esquiva e estresse. Concluiu-se que os docentes apresentam níveis baixo e moderado de estresse ocupacional. Já com relação às estratégias de enfrentamento, constatou-se que os esforços cognitivos e comportamentais adotados gerenciam o modo como os docentes percebem o que ocorrem ao seu redor. A segunda pesquisa empírica teve como objetivo identificar o nível de estresse ocupacional, os fatores de personalidade bem como a correlação entre estresse ocupacional, personalidade e variáveis sociodemográficas de 64 docentes do ensino superior. Os resultados apontaram para níveis baixo e moderado de estresse ocupacional. Como fator de personalidade, o neuroticismo foi o mais encontrado entre os professores. Além disso, não houve correlações entre o estresse e os dados sociodemográficos. Acerca da correlação entre os dados sociodemográficos e os fatores de personalidade, foi observada apenas a correlação entre o estado civil e os fatores de personalidade, sendo que o neuroticismo foi o único fator que não obteve significância. Ademais, houve correlação positiva entre o fator neuroticismo e o estresse. Concluiu-se que o estudo dos fatores de personalidade é de extrema importância para que se crie um programa de qualidade de vida de forma direcionada a esses profissionais.