The purpose of this thesis is to determine the importance of transformational leadership in the social sector. Transformational leadership is a theory of behaviors and attributes focused on the relationship between leaders and followers of a group or organization (Avolio, 1999; Bass & Avolio, 1990a). It involves four factors: idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration. In order to gain more insight into leadership in some of the most high-impact and innovative social sector organizations, the research consists of interviews and case studies on five of the ten recipients of the Henry R. Kravis Prize in Leadership. Having been internationally recognized for bold, visionary leadership, the recipients of the Kravis Prize in Leadership demonstrate the skills and practices deemed integral to the individual, team, and organizational success. The research focused on the behaviors, quotes, and publications that alluded to the inherent factors of transformational leadership within the organizations and their leaders from Landesa, INJAZ, Right To Play, Escuela Nueva, and mothers2mothers. The findings revealed a great deal of transformational leadership weaved throughout the behaviors and principles of the organization’s leaders and followers alike. Organizations like INJAZ and its Executive Director, Soraya Salti, personified transformational leadership, displaying numerous examples of behaviors from each of the four components (idealized influence, inspirational motivation, individualized consideration, and intellectual stimulation). Each individual studied personified several, if not all components of transformational leadership. In conclusion of the research and case studies of some of the worlds most high impact organizations, it can be summarized that transformational leadership is an effective strategy to employ in the social sector and is one of the most prevalent common threads amongst high impact nonprofit organizations.

Orientadores: Maria Beatriz Machado Bonacelli, Debora Luz de Mello / Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Geociencias / Made available in DSpace on 2018-08-12T03:16:35Z (GMT). No. of bitstreams: 1 Silva_JulianaSaragiotto_M.pdf: 693997 bytes, checksum: 681b6bc6ef9c788d1ea1bf55fcfa1dc1 (MD5) Previous issue date: 2008 / Resumo: O objetivo desta dissertação é analisar como a Secretaria de Estado de Saúde de Mato Grosso (SES/MT) - uma organização da Administração Direta - tem se posicionado frente às novas tendências apresentadas à Administração Pública contemporânea, particularmente às relativas à gestão de pessoas e de conhecimentos. Para tanto, num primeiro momento, discutem-se as mudanças na organização do trabalho, a emergência de "novas" formas de gerenciar pessoas (como o modelo de Gestão de Pessoas por Competências) e as contribuições dos estudos sobre Gestão do Conhecimento. Na seqüência, são trazidas, também, para o centro da análise as Reformas do Estado brasileiro e as transformações na gestão das organizações públicas durante o século XX. Por fim, analisa-se se os desdobramentos de tais tendências, para uma organização pública (a SES/MT), se configuram como inovações organizacionais. Os resultados do estudo empírico mostraram que os elementos fundamentais dessas novas tendências estão sendo incorporados de forma muito tímida na burocracia da SES/MT. / Abstract: This study aims to analyze how Mato Grosso State Secretariat of Health (SES/MT) - an organization attached to the Direct State Administration - has faced the new tendencies presented to the contemporary Public Administration, especially related to people and knowledge management. At first, we discuss job organization changes, the emergence of "new" practices of managing people (as the model of People Management based on Competences) and the contributions of the Knowledge Management model. Secondly, these new practices are brought to the center of the analysis of Brazilian State Reformation and the transformation of the public organizations during the 20th Century. Finally, we analyzed if those transformations may be taken as an organizational innovation. The results of this empirical study show that the basic elements of these new tendencies are being incorporated in a very shy manner in the SES/MT bureaucracy. / Mestrado / Mestre em Política Científica e Tecnológica

Orientador: Iris Bento da Silva / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica / Made available in DSpace on 2018-08-14T12:55:03Z (GMT). No. of bitstreams: 1 Barbosa_MarcioLucianoGoncalves_M.pdf: 9009969 bytes, checksum: b57e8a5f10e2ca0387dd626ea9c925c8 (MD5) Previous issue date: 2009 / Resumo: De uma maneira geral as indústrias estão a cada dia buscando ser mais eficazes no atendimento a seus clientes. Muitas empresas atuam em segmentos em que seu produto ou família de produtos seguem um padrão de manufatura. Diante desse fato verifica-se que as plantas não têm muita diferença, são muito semelhantes, favorecendo a diminuição das diferenças entre os concorrentes tanto no produto quanto nos processos utilizados. O presente trabalho foi realizado utilizando-se o método de pesquisa objetiva exploratória, através de procedimentos bibliográficos, de natureza quantitativa e qualitativa, realizada em campo, com a coleta de dados através do método pesquisa-ação. Tem como objetivo fornecer um método de implementação aplicável, que possibilite a melhoria da manufatura de produtos ou família de produtos por toda a cadeia de fluxo de valor de forma detalhada e estruturada, baseada nos princípios e práticas enxutas. Observou-se em uma fábrica de hidrômetros, objeto de estudo, que se podem aplicar todas as fases do método elaborado na sequência do processo de melhoria: enxugamento, aprimoramento e inovação; proporcionando ganhos significativos no produto final em relação à qualidade e produtividade. Na qualidade alcançou nível quase zero de rejeição, na produtividade diminuição de 65% de seu lead-time e 36% na mão-de-obra direta. Além de outras melhorias aplicadas em equipamentos, dispositivos, layout, métodos de controle da produção, de inspeção, de teste do produto, células de trabalho, entre outros. Dessa forma, o referido estudo abre um canal que possibilita a obtenção de avanços satisfatórios para melhoria da manufatura através do uso dos princípios enxutos, mostrando que o método elaborado aplicado é bastante promissor. / Abstract: In general the industries day by day are searching to be more efficient in customers' attendance. Many companies act in segments where their products or line of products follow a standard manufacturing. Regarding this, we can notice that the plants are similar and they have decreased the difference among competitors, not only in the product but also in the used processes. The present paper was done considering the objective research method, throughout bibliographical procedures, of quantitative and qualitative targets collected in field and the data collected by the research-action method. It aims to supply a method (way) to implement for all purposes and becomes possible the manufacture of products improvement or line of products, including all the activities contained in the value, chain of the process in a structured way; based in the practical and lean principles. It was observed in a plant of manufactures hydrometers, study object, that in can be applied all the phases of the method described in the sequence of improving process are: the reduction, the improvement and the innovation. They also provided significant profits to final product, such as: decreasing the level of rejection almost to zero, reduction in 65% of its leadtime and 36% in the in-house staff, capacity of production equivalent in two turns, considered increase of performance and quality. Beyond the improvement applied in equipment, devices, layout, methods of control production, inspection, test of the product, cells of work, among others. This way, the related study opens a path that obtains of satisfactory advances for improvement of the manufacture through the lean principles, showing that the method elaborated is sufficiently promising. / Mestrado / Materiais e Processos de Fabricação / Mestre em Engenharia Mecânica

The purpose of this study was to apply the Revised Theory of Planned Behavior and EVENTQUAL models to explore (1) event qualities that significantly impact guests’ satisfaction with a university event that they attend, (2) significant factors influencing university loyalty as a result of an event, and (3) willingness to make a charitable donation to a university as a result of attending an event. An online survey was sent to attendees of an annual Cal Poly auction event between 2002 and 2016 that directly benefits Cal Poly students. The data were used to test a series of hypotheses to determine the fit of a proposed theoretical model. Although the study was limited by a small sample size of 74 subjects, it resulted in the creation of a revised event fundraising model. Student involvement proved to be the only quality significantly predicting a guest’s overall satisfaction with the event, explaining 12% of the variance. The combination of overall event satisfaction with a subset of the revised theory of planned behavior variables (attitude, descriptive norm, and moral norm) explained 51% of the variance in predicting university loyalty. Finally, intention to donate was best predicted as a combination of prescriptive norm, attitude, and university loyalty, accounting for 57% of the variance. Overall, the revised model is applicable in aspects of university event planning including event branding, marketing, and the involvement of students at the event. Of serious note is the statistically significant attitude variable. If an event planner can utilize a university event to shift the guests’ attitudes towards the event and university, this can greatly enhance not only intention to donate at one particular event, but the loyalty these people feel to the university or program.

The purpose of this study was to describe the relationship between Arkansas County Extension County staff morale and their perceived relationship county staff had with their County Staff Chair. The University of Arkansas Cooperative Extension Service (UAEX) can utilize the results from this research to identify individuals who have the capacity to build high-quality relationships with staff members, thereby promoting higher levels of morale within the organization. Administrators can use this study to identify current or future leaders within the organization by identifying those who can promote high-quality relationships with county-level staff. Results from this study may also be used to identify individuals needing training in developing high-quality relationships. It utilized surveys to collect data. Therefore, Qualtrics was used to distribute the Leader-Member Exchange-7 (LMX-7) and the Staff Morale Questionnaire (SMQ) electronically through the UAEX email distribution list of county employees. Participants were asked to provide a numeric response (1-5) for the seven statements relating to the Leader-member exchange (LMX) on the LMX-7. Each statement had a different 5-point scale, but 1 represented the lowest rated response, 3 represented the average or neutral response, and 5 represented the highest rated response. In addition, participants were asked to provide a numeric response (1-4) where 1 = strongly disagree, 2 = disagree, 3 = agree, and 4 = strongly agree for the 27 statements relating to the three constructs (Leadership Synergy, Cohesive Pride, and Personal Challenge) of the SMQ. Overall, UAEX county employees reported moderate to high morale, which was directly related to their perceived quality of relationship with their County Staff Chair. The implications of this study suggest that leader-member relationships can affect employee morale in all three constructs measured. The higher the quality of relationship employees perceive with their staff chair, the higher their morale will be. County staff had moderate to high level of morale in each of the three constructs as measured by the SMQ. County-level staff also felt united in striving to achieve the goals and mission of their county office and Extension as a whole.

Company mergers and acquisitions often create tremendous conflict for employees because they force them into a spiral of organizational change. In this environment, employees are challenged with redefining themselves within a new organization. The purpose of this phenomenological study was to discover and explain the particular conflict experiences of professional employees who experienced the merger and acquisition of their company. A phenomenological research study was conducted to discover and describe the shared conflict experiences of professional employees during the merger and acquisition of their consulting firm. Semi-structured in-depth interviews were conducted with 17 self-identified professional employees. It was found through an extensive phenomenological data analysis that: (a) the merger and acquisition experience is believed to have strengthened and improved the participants' skills for their professional advancement. With M&A, (b) the major conflict experienced by participants was the feeling of indifference and apprehension by the employees being merged with or acquired by another company as trust and credibility needed to be regained. Lastly, (c) the participants' sense of identity (confidence and professional identity) is still present as they are willing to accept the new factors and aspects of changes and developments that come with the merger and acquisition. The study contributes to the field of conflict analysis and resolution by providing new understandings and perspectives on how mergers and acquisitions are experienced and how they impact employees' conflict experiences and sense of identity.

Nuolatinio švietimo organizacijų tobulinimo poreikis, efektyvus kaitos valdymas, augantys reikalavimai švietimo paslaugų kokybei bei kiti veiksniai įtakoja švietimo organizacijų valdymo pokyčius, kurie siejasi su naujais vadovų vaidmenimis ir funkcijomis. Šiuolaikinės mokyklos vadovas turi būti vienas iš aktyviausių švietimo kaitos dalyvių, todėl inovatyviai atliekama jo veikla gali sąlygoti sėkmingą ugdymo institucijos veiklą bei jos kaitą. Magistro darbe analizuota ikimokyklinio ugdymo įstaigų vystymo strateginiai orientyrai, pateikta minėtų institucijų tobulinimo samprata, atskleistos tobulinimo sąsajos su kokybe, aptarti vadovų vaidmenys kaitos kontekste, išryškinti vadovų vaidmenų transformacijas sąlygojantys veiksniai. Tyrimas atliekamas naudojant teorinius, empirinius, statistinius tyrimo metodus: mokslinės literatūros šaltinių ir švietimo veiklą reglamentuojančių dokumentų analizė, anketinė apklausa, statistiniai: aprašomosios statistikos metodai. Tyrimo metu siekta išsiaiškinti, koks yra ikimokyklinio ugdymo įstaigų vadovų vaidmuo organizacijos tobulinimui pačių vadovų ir pedagogų požiūrio aspektu. Tyrimas patvirtino hipotezę, kad didžioji dauguma vadovų ir daugiau nei pusė pedagogų yra įsitikinę, kad vadovų vaidmuo ikimokyklinio ugdymo institucijos tobulinimui yra didesnis nei pedagogų. Remiantis tyrimo rezultatais formuluojamos išvados, kad per pastaruosius penkerius metus daugiausia pokyčių įvyko šiose ikimokyklinio ugdymo įstaigų srityse: (Pasvalio miesto... [toliau žr. visą tekstą] / The permanent requirement of educational institutions development, an effective control of alternation, rising requisitions for the quality of educational service and other factors influence the change of educational institution’s controlling, which relates with new roles and functions of the authorities. The leader of modern school has to be one of the most active participator in educational changes. Therefore innovative activities can determine the successful practice and changes of educational institutes. This work of master’s degree analyses preschool educational institutes’ guides of development’s strategics. There is presented the conception of aforementioned institutions’ development, educed the connection between development and quality, disputed the roles of the authorities in the development and emphasized the factors of the authorities’ roles transformation. The research is fulfilled by using theoretical, empirical, statistical methods: the analysis of scientific literature and documents that regulate the education, questionnaire and statistical-descriptive method. The aim of the work is to find out the role of preschool authorities in the development of the institutions according to their own and pedagogues’ attitudes. The hypothesis has been proved that the biggest part of the authorities and more than a half of pedagogues are certain, that in the development of preschool institutions the authorities have major role than pedagogues. According to the results... [to full text]

Workplace bullying (WPB) is a pervasive problem in contemporary society, inflicting detrimental repercussions upon employees, employers, and organizations alike. It affects the physical, psychological, and financial wellbeing not only of its victims, but also their families, their communities, and society as a whole. Research into this phenomenon has evolved significantly over the past two decades. While related to the physically violent phenomenon of schoolyard bullying, WPB is primarily a psychological phenomenon, manifesting as abusive power in workplace relationships, rather than as interpersonal conflict. Bullying at work comes in many forms, has many faces, and occurs in many places. It ranges from subtle to overt acts, with subtle forms occurring more regularly. The rubric of bullying can include: harassment, mobbing, scapegoating, social exclusion, repudiation, humiliation, and/or workplace mistreatment or abuse. Corresponding to a lack of attention on bullying among adults, WPB seems to occur everywhere—from businesses and factories to colleges and hospitals. To address this phenomenon, this study a) explored the prevalence of WPB in Kuwait and its association with employee demographics, b) evaluated the sample’s views regarding professional social workers in the workplace, and c) explored the relationship between these variables and absenteeism. This non-experimental, quantitative study employed a cross-sectional survey with correlational analyses and prediction research designs. Using the snowball sampling method via social media platforms, the researcher distributed the Negative Acts Questionnaire-Revised (NAQ-R) survey and a demographic questionnaire to an anonymous, non-randomized sample of employees. The target sample included any adult, volunteer participant who was working in Kuwait for at least six months before receiving the survey. From a total of 8,531 recorded surveys, 3,725 surveys with missing data and 119 surveys that did not meet the inclusion criteria were excluded, leaving 4,687 (53.9%) complete surveys used for the analysis. The majority of participants were males ranging between 30-39 years old. The vast majority were Kuwaiti, married, bachelor degree graduates, employed in lower-level positions within the governmental sector, earning 800-1,399 KD monthly income. Seventy percent of targets were dissatisfied with management, compared to 50% of the general participants. Similarly, 50% of targets were dissatisfied with their daily supervisors, compared to 35% of the general participants. Around two-thirds of both targets and general participants agreed with the importance of having a social worker or psychologist at the workplace to address WPB. The vast majority of targets were bullied by their immediate superiors (50%) or other superiors (45%). Based on a criterion of a minimum of three negative acts monthly, the results of this study indicated a 39% prevalence rate of WPB in Kuwait. This percentage corresponded with the percentage of the targets who labeled themselves as victims. Regarding demographics, a large majority of targets reported being bullied by someone of the opposite gender. Among female targets, 92.7% were bullied by male perpetrators, and among male targets, 82.8% were bullied by female perpetrators. Females were more often reported as perpetrators, and males more often as targets. Non-Kuwaiti employees, the young, the divorced, those working in low-level positions, and those earning low income had the highest rate of exposure to WPB. Regarding prediction, those more likely to experience WPB included: females, the young, non-Kuwaiti employees, and workers in middle-level positions with low education or low income, who were dissatisfied with management, their daily supervisors, or their own jobs, and those who expressed a need for a counselor in the workplace. In terms of predicting WPB-related absenteeism, males, the divorced, and those working in lower-level positions with low income, low education, dissatisfaction with their job, or dissatisfaction with their daily supervisors were more likely to report high absenteeism. The high rate of WPB has implications in the workplace, calling for concerted efforts to identify the elements that trigger and escalate WPB. This study was the first of its kind to measure such elements of WPB in Kuwait. By using the NAQ-R scale, the demographic questionnaire, and a modified operational definition of WPB, this study has provided a template for needed research in the Arabian Gulf region.

Work-life balance is a key indicator of employee satisfaction, retention, and social health as well as organizational creativity and productivity. These dual benefits for employee and employer have generated interest in promoting work-life balance. Supervisors who operate from a transformational leadership framework have been linked to greater work-life balance among employees (Lamm, 2011; (Kutilek, Conklin, & Gunderson, 2002). The role of a supportive organizational culture is also central (Lewis, 2001). In this study, Cooperative Extension Service agents (N = 1390) participated in a nationwide survey exploring the relationship between rated levels of transformational leadership among district directors, work-life balance, and work-life balance organizational culture. The results from confirmatory factor analyses indicate these three separate dimensions. The findings from the structural equation model demonstrate that all paths, except transformational leadership to personal life interference with work, are statistically significant. Work-life balance organizational culture is the largest contributor to the total effect of these associations. This study confirms that the supervisor and organizational culture join together to forge an important alliance of support for work-life balance among subordinates. Findings reveal the need for additional study of specific ways leaders foster positive work-life balance organizational culture.

ABSTRACT The purpose of the present study was to explore the effects inclusion-exclusion on the job-related attitudes of the organizational workforce. These attitudes included job satisfaction, organizational commitment, burnout, and turnover intention. A quantitative survey was conducted using a sample of employees of a social service organization in San Bernardino County. Participants include employees from all levels and program areas of the social service organization. Study data was collected through the use of a self-report questionnaire. Measures were used to explore commitment to the organization, diversity perception, job satisfaction, turnover intention and burnout, the dependent variables. Using SPSS software to analyze data, descriptive statistics, correlation, and Mann-Whitney U analysis were conducted. More than half of the survey participants, as presented in Table 1 (see Appendix D), identified as women (n=35, 85.4%) and five (12.2%) accounted for the participants that identified as men. Results showed that Inclusion was significantly related to all job related attitudes except burnout, gender and race. Results were consistent with the literature in that inclusion is related to positive work-related attitudes, but inconsistent in regards to its relation with gender and race.