Submitted by Setor de Tratamento da Informa??o - BC/PUCRS (tede2@pucrs.br) on 2015-06-23T12:29:03Z No. of bitstreams: 1 470983 Texto Completo.pdf: 2385031 bytes, checksum: f5f10c803005e9a396c19d9d8345cc0f (MD5) / Made available in DSpace on 2015-06-23T12:29:06Z (GMT). No. of bitstreams: 1 470983 Texto Completo.pdf: 2385031 bytes, checksum: f5f10c803005e9a396c19d9d8345cc0f (MD5) Previous issue date: 2015-03-30 / Direct sales have been an important distribution channel for the commercialization of consumer goods, particularly in the sector of cosmetics, toiletries and fragrance, which has been reaching a substantial increase in sales in the last few years, particularly in Brazil. The direct sales organizations have the capacity of attracting a huge team of autonomous sellers with whom they establish a merely commercial relationship, assuring a great territorial presence of the brand that is being sold. With the aim of understanding the sociological aspects of direct sales of cosmetics, toiletry and fragrance products, the thesis made use of the biographical narratives approach developed by the German sociologist Gabriele Rosenthal. Therefore, from the reconstruction of a single biographic case- the case of Noeli, seller of Avon and Natura brands- it was possible to access the relevance system of the narrator and apprehend the emergent meanings of her own discourse.Moreover, in order to evidence the cross-disciplinary link between Social Sciences and Administration, content analysis was used to verify how this theoretical suggestions presented at Nicole Biggart?s Charismatic Capitalism, which is considered the most important sociological study on direct sales. The results indicate that the topics that arose from the reconstruction of Noeli?s biographic case are in consonance with central topics listed by Biggart (1990), which could be grouped in three main categories: lack of distinction between private and public spheres, gender, and entrepreneurship. The topics ?centrality of work? and ?occupational prestige? were identified in the reconstruction of the biographic case, but they are not included among the themes studied by Biggart (1990). The academic and managerial implications have also been presented here, as well as the limitations and suggestions for new studies. / A venda direta tem sido um importante canal de distribui??o na comercializa??o de bens de consumo, especialmente do setor de higiene pessoal, perfumaria e cosm?ticos (HPPC), o qual vem registrando, especialmente no Brasil, um aumento substancial de vendas nos ?ltimos anos. As organiza??es de vendas diretas (OVDs) t?m a capacidade de atrair um enorme contingente de revendedores aut?nomos com quem elas estabelecem uma rela??o de cunho meramente comercial, garantindo, com isso, uma grande presen?a territorial da marca revendida. Visando compreender os aspectos sociol?gicos da venda direta dos produtos de HPPC, esta tese utilizou a abordagem das narrativas biogr?ficas desenvolvida pela soci?loga alem? Gabriele Rosenthal. Desta forma, a partir da reconstru??o de um ?nico caso biogr?fico ? caso de Noeli, revendedora das marcas Avon e Natura, foi poss?vel acessar o sistema de relev?ncia da narradora e apreender os sentidos emergente do pr?prio discurso.Adicionalmente, a fim de concretizar a liga??o interdisciplinar em a Administra??o e as Ci?ncias Sociais utilizou-se a an?lise de conte?do para verificar de que forma estas interpreta??es individuais dialogam com a literatura acad?mica, sobretudo, com as sugest?es te?ricas apresentadas na obra Charismatic Capitalism de Nicole Biggart considerada o mais importante estudo sociol?gico sobre as vendas diretas. Os resultados apontam que os temas que emergiram da reconstru??o do caso biogr?fico de Noeli est?o em conson?ncia com os temas centrais elencados por Biggart (1990), os quais podem ser agrupados em tr?s principais categorias: indistin??o das esferas privada e p?blica, g?nero e empreendedorismo. J? os temas ?centralidade do trabalho? e ?prest?gio da ocupa??o? foram identificados na reconstru??o do caso biogr?fico, entretanto n?o constam entre os temas abordados teoricamente por Biggart (1990). As implica??es acad?micas e gerenciais, bem como as limita??es e sugest?es para novos estudos foram tamb?m apresentadas.

A fight for customer is nowadays a typical sign of business. There is no doubt about an importance of a customer service. If a company doesn't dispose of quality in this point of view, a dissatisfied customer will use competitor's service in future. There is plenty of sellers, who don't master their roles. However, to measure the quality of service is difficult. One of methods that are used by a modern marketing, is mystery shopping. This instrument serves for an identification of imperfections in the process of service, where occurs a contact between the seller and the customer. It reveals a relief and a complete approach of staff to customers. Based on this there is a possibility to compare results with standards and norms of the company, but also with competitors, the market. Identification of the best and the worst parts is a possibility to improve the performance and the quality of service. A topic of my dissertation is usage of mystery shopping to compare the customer service in perfumeries Douglas and Sephora. The aim of the dissertation is to recommend steps concerning customer service to Douglas and Sephora based on results of mystery shopping. Partial aims are judging aspects as the importance of time of shopping, whether there is a difference between quality of customer service during week and on weekend, how much it's important if the customer is a man or a woman, or if the critical factor is customer's age. I will also try to prove that prices in common stores are noticeably higher than in e-shops.

Dissertação (mestrado) - Pontifícia Universidade Católica do Paraná, Curitiba, 2007 / Bibliografia: f. 87-96 / A previsão da demanda é um dos principais fatores que contribui para a eficiência na cadeia produtiva das empresas que operam com ênfase no conceito de produção para estoque e é fundamental para o planejamento da produção, e por extensão, para o início do / Abstract: The demand forecast is one of the main factors that contribute for the efficiency in the productive chain of companies who operate with emphasis in the concept of 'make to stock' and is essential for the production planning, and consequently, fo

Submitted by ramona de luca (dl.ramona@libero.it) on 2018-03-02T14:09:34Z No. of bitstreams: 1 TESI FINAL.pdf: 1940115 bytes, checksum: 774e9e7fa6ad07457b9e53e1396ce0c8 (MD5) / Approved for entry into archive by Pamela Beltran Tonsa (pamela.tonsa@fgv.br) on 2018-03-02T14:14:22Z (GMT) No. of bitstreams: 1 TESI FINAL.pdf: 1940115 bytes, checksum: 774e9e7fa6ad07457b9e53e1396ce0c8 (MD5) / Made available in DSpace on 2018-03-02T16:52:41Z (GMT). No. of bitstreams: 1 TESI FINAL.pdf: 1940115 bytes, checksum: 774e9e7fa6ad07457b9e53e1396ce0c8 (MD5) Previous issue date: 2018-02-23 / Academic research on the effect of scent in marketing and consumer behavior have successfully demonstrated how odors improve cognitive, affective, and behavioral responses of consumers in the marketplace. Little attention has been turned to the cognitive mechanism through which scents provide information, and help individuals, and consumers, to attribute a meaning to physical, and psychological phenomena. In this dissertation, I discuss the underlying mechanism through which smell perceptions contribute to consumer decision-making, and preference formation, relying on the connection between smell, cognitive processing, and emotional paths. The dissertation is composed of three articles, which make an initial contribution to scent marketing by exploring the potential of a cognition-based approach to studies on olfaction (Article 1), empirically testing affective and semantic odor priming effects on consumer product and brand choices (Article 2), and empirically demonstrating how olfactory information added to an unscented product contribute to aesthetic preferences formation and processing style (Article 3). In particular, Article 1 consists of a systematic review of the most relevant studies on olfaction published from 1992 to 2017 and presents the current theories and approaches to the investigation of scent effects on consumer behavior, as well as introduces the opportunity of applying a cognitive-based approach to scent marketing studies. The article 2 contributes to olfactory priming literature demonstrating that the incidental exposure to an odor may non-consciously activate information which regulates consumer’s choice of products and brands. Eight experiments demonstrate that odors are primarily perceived through the dimension of their valence and that this process of odor perception and interpretation is an affective-based mechanism (i.e., affective priming) rather than associative-based (i.e., semantic priming). Article 3 explores how olfactory cues added to an unscented product (e.g., pencil) contribute to developing consumers’ aesthetic preferences for the product. I empirically test the PIA Model (Pleasure and Interest Model for Aesthetic Liking) in four experiments and demonstrated that olfactory information is processed across the two routes of heuristic and systematic processing simultaneous, whereas attribute-based information is processed primarily heuristically and then systematically. The final chapter presents the implications that a cognitive-based approach may provide to researchers, managers, and public policies makers to advance in scent marketing theory and practice. / Pesquisas acadêmicas sobre o efeito do cheiro nas áreas de marketing e de comportamento do consumidor demonstram com sucesso como os odores melhoram as respostas cognitivas, afetivas e comportamentais dos consumidores no mercado. Nesta tese discute-se o mecanismo subjacente pelo qual as percepções do cheiro contribuem para a tomada de decisão do consumidor e a formação de preferências, dependendo da conexão entre cheiro, processamento cognitivo e pistas emocionais. A tese, composta de três artigos, faz uma contribuição inicial para o marketing sensorial, explorando o potencial de uma abordagem baseada em cognição para estudos de marketing olfativo (Artigo 1), testando empiricamente os efeitos do odor priming afetivo e semântico nas escolhas dos consumidores para produtos e marcas (Artigo 2); e demonstrando empiricamente como as informações olfativas adicionadas a um produto cujo cheiro não representa um atributo central para sua avaliação, regulam a formação das preferências estéticas e o estilo de processamento (Artigo 3). O Artigo 1 consiste em uma revisão sistemática dos estudos mais relevantes sobre o olfato, apresentando as teorias e as abordagens mais utilizadas para a investigação dos efeitos do cheiro sobre o comportamento do consumidor, bem como introduz a oportunidade de aplicar uma abordagem cognitivista aos estudos de marketing olfativo. O Artigo 2 contribui para a literatura demonstrando que a exposição incidental a um odor pode ativar inconscientemente uma informação capaz de regular a escolha do consumidor de produtos e marcas. Oito experimentos demonstram que os odores são percebidos principalmente pela dimensão de sua valência (ou seja, agradável ou desagradável) e que esse processo de percepção e interpretação de um cheiro é um mecanismo afetivo (affective priming) e não associativo (semantic priming). O Artigo 3 explora como os cheiros adicionados a um produto cujo aroma não é um atributo central para sua avaliação, contribuem para o desenvolvimento das preferências estéticas dos consumidores para o produto. Quatro experimentos testam empiricamente o modelo PIA (Modelo de Prazer e Interesse), demonstrando que a informação olfativa é processada simultaneamente nas duas de processamento heurístico e sistemático, enquanto que a informação baseada em atributos é processada primeiramente de forma heurística e depois de forma sistemática. O capítulo final da tese apresenta as implicações que uma abordagem cognitiva pode fornecer aos pesquisadores, aos gestores de marketing e aos gerentes de políticas públicas para avançar na teoria e na prática de marketing olfativo.

Submitted by Eduardo Caimbro (eduardocaimbro@gmail.com) on 2012-02-23T17:32:51Z No. of bitstreams: 1 Eduardo Augusto Caimbro - Os Barões do Café.pdf: 360291 bytes, checksum: cd4745b81dd979c029810de712a026f0 (MD5) / Approved for entry into archive by Gisele Isaura Hannickel (gisele.hannickel@fgv.br) on 2012-02-23T18:03:30Z (GMT) No. of bitstreams: 1 Eduardo Augusto Caimbro - Os Barões do Café.pdf: 360291 bytes, checksum: cd4745b81dd979c029810de712a026f0 (MD5) / Made available in DSpace on 2012-02-23T18:06:25Z (GMT). No. of bitstreams: 1 Eduardo Augusto Caimbro - Os Barões do Café.pdf: 360291 bytes, checksum: cd4745b81dd979c029810de712a026f0 (MD5) Previous issue date: 2012-01-19 / O objetivo deste trabalho é investigar o comportamento de consumo de consumidores masculinos na área urbana de São Paulo em relação a bens cosméticos de luxo e contribuir com informação para as empresas que visam se estabelecer neste mercado ou, para as empresas que já se estabeleceram, como manter a lealdade de seus consumidores. O objetivo secundário é identificar para quais categorias de cosméticos de luxo os consumidores do sexo masculino estão mais propensos entre Perfumes, Maquiagem e Tratamento de Pele. Além disso, visa identificar grupos com base na influência de idade para determinar semelhanças de comportamento entre os grupos. As informações aqui apresentadas foram obtidas por meio de análise de grupo focal (abordagem qualitativa) e questionário (abordagem quantitativa). A amostra foi delimitada por habitantes do sexo masculino de São Paulo, com idades entre 20-40 e que trabalham nas áreas urbanas da cidade. O estudo foi focado em diferentes variáveis interferindo no comportamento do consumidor, tais como conhecimento do universo do luxo, valores pessoais, motivação e atitude (medido através intenção de comprar), percepção (pensamento, conhecimento do simbolismo, e os riscos percebidos), a aprendizagem e memorização (informações). Os resultados apresentam um forte apelo para o crescimento do mercado de luxo na cidade de São Paulo. Os consumidores demonstraram possuir conhecimento sobre luxo e também sobre as marcas de luxo no mercado nacional, com forte apelo pelo segmento de Perfumes, categoria de entrada no mercado de luxo. Com relação aos demais segmentos, pode-se afirmar haver menor grau de conhecimento em relação a Tratamentos de Pele e bastante resistência com relação à Maquiagem. Embora não possa ser considerado um trabalho conclusivo, este trabalho demonstra que as marcas de luxo já fazem parte do subconsciente coletivo dos consumidores de São Paulo e, destarte, existe grande potencial para cosméticos de luxo direcionados ao público masculino.

The ancient Egyptians were famous for their exotic and luxury perfumes in the ancient world, even having cities that specialised in perfume production in the Ptolemaic Period, when they exported these perfumes all over the Mediterranean. They produced these perfumes, and other scented preparations, from aromatic plants, fats and oils. The deities were fragrant beings, imbued with the divine essence, and perfume was considered by the Egyptians to be the sweat of the god Ra. Some deities were specially linked to perfume, one of the most important being Nefertem, god of perfume and of the primordial fragrant blue lotus flower. Incense was to the Egyptians the ‘eye of Horus’, burnt as an offering to the deities in temples. Aromatic plant material was stored in perfume/unguent ‘laboratories’, and perfumers’ workshops produced the precious perfumed oils and unguents, used in the funerary context, rituals, ceremonies, festivals and banquets. / History / M.A. (Ancient Near Eastern Studies)

The thesis consists of two parts. The first part introduces the topic of human chemical communication and reviews current evidence on individual variation in human body odour and its perception. This part is framed by sexual selection theory. In the first chapter, the concept of the theory of communication is introduced followed by a discussion on the specifics of chemical communication. Next, the formation of individually specific body odour signatures with reference to skin glands, their volatile products and the subsequent metabolization by skin microflora is described. The next chapters are dedicated to selected interindividual body odour cues such as sex and kin recognition, genetic compatibility in genes of Major Histocompatibility Complex, and health and reproductive status in a mate choice context. Furthermore, interactions between perfumes and body odours are discussed. Finally, methods of body odour sampling are introduced and a rationale behind presenting individual samples or body odour blends is discussed. The second part is comprised of six scientific papers, specifically three reviews and three empirical studies. Review papers summarize factors affecting human body odour quality with emphasis on diet and affective states. The first text shows that human body odours contain cues to...

Afrikaans text / Hierdie studie spreek die beperkte en eensydige beriggewing oor vroue en vroulike skoonheid in die Hebreeuse Bybel en ander antieke geskrifte aan, asook die ondergeskikte posisie wat vroue in die patriargale Ou Testamentiese samelewing beklee het. ‘n Argeologiese benadering word gevolg en beskikbare literêre bronne word gebruik. Daar word gelet op die redes waarom ‘n mooi voorkoms vir vroue so belangrik was. Hul posisie ten opsigte van staatkundige, wetlike, godsdienstige, ekonomiese en huishoudelike aangeleenthede en hul lewensverloop word bespreek. Die studie fokus hoofsaaklik op vroue van ou Israel en Egipte – vir ‘n goeie vergelyking. Inligting oor vroue van die ou Nabye Ooste en Mediterreense wêreld word waar van toepassing ook in aanmerking geneem. Vroue se skoonheidsmiddels, parfuums, juweliersware en kleredrag word bespreek – asook die invloed van vroue se skoonheidspraktyke op die ekonomie en handel van antieke tye. Die slot- hoofstuk maak sekere afleidings en dui enkele onderwerpe vir verdere navorsing aan. / This study addresses the limited and one-sided reporting about women and female beauty in the Hebrew Bible and other ancient literary sources, as well as the subservient position the women experience in the patriarchal Old Testament society. An archaeological approach is followed, although literary sources are also used. Attention is given to women’s position with reference to governmental, legal, religious and domestic issues, their course of life and the reasons why a beautiful and attractive appearance was important. The research focuses mainly on the women of ancient Israel and Egypt – for the purpose of comparison. Information on women of the ancient Near East and Mediterranean world is also taken into account. Women’s cosmetics, perfumes, jewelry and clothing are discussed – as well as the influence of women’s beauty practices on the economy and trade of ancient times. The final chapter makes certain deductions and some aspects are recommended for further study. / Old Testament & Ancient Near Eastern Studies / M. A. (Biblical Archaeology)

Made available in DSpace on 2016-04-26T18:16:49Z (GMT). No. of bitstreams: 1 Jose Rodrigo Paulino Fontanari.pdf: 1160818 bytes, checksum: 4eeaf8c3a0d6645e434d1ff24228b14f (MD5) Previous issue date: 2008-02-25 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / The current research approaches the comunicative modality we name: olfactory communication . We understand the perfume as a media form. We have investigated the history of the perfume in several civilizations and its use in the rituals. We have inserted some discoveries regarding the smell in the communication of the human being since their early age. As the contemporary civilization has privileged the senses of distance (the sight and the hearing) to detriment of the proximity senses (the smell and the taste), we have attempted to verify the translation of the perfume for the visual code. In such a way, therefore executives advertising propagated in the feminine magazines Claude, Elle, Marie Claire and Nova in the period of 1993 the 2004 are analaysed. The work is supported in the concepts of ecology of the communication proposed by Vicente Romano, of the ethology of the communication by Boris Cyrulnik, as well the concepts of primary, secondary and tertiary media of Harry Pross. In the same proportion of the suffering of the proximity senses, we observe of the bonds of the affection. To carry out of this research, Semiotics of the Culture was chosen, wich understands the body, the perfume and the smell as cultural possessing texts of great informative capacity in ample direction. Through this semiotics, the paradigms will be constituted as object of study object and to tack the three spheres of the research (body, perfume and smell). This triad shows as one of the possible ways to keep the interpersonal communicative bonds of proximity / A presente pesquisa aborda a modalidade comunicativa que denominamos comunicação olfativa . Compreendemos o perfume como forma de mídia. Investigamos a história do perfume em diversas civilizações e seu uso nos rituais. Inserimos algumas descobertas a respeito do olfato na comunicação do ser humano desde seus primeiros anos de vida. Uma vez que a civilização contemporânea tem privilegiado os sentidos de distância (a visão e a audição) em detrimento dos sentidos de proximidade (o olfato e o paladar), procuramos verificar como se dá a tradução do perfume para o código visual. Para tanto, são analisadas peças publicitárias veiculadas nas revistas femininas Claudia, Elle, Marie Claire e Nova no período de 1993 a 2004. O trabalho apóia-se nos conceitos de ecologia da comunicação proposto por Vicente Romano, de etologia da comunicação de Boris Cyrulnik e também de mídia primária, secundária e terciária de Harry Pross. Na mesma proporção do padecimento dos sentidos de proximidade, observa-se o esmaecimento dos vínculos do afeto. Para a elaboração desta pesquisa, elegeu-se a Semiótica da Cultura, que entende o corpo, o perfume e o olfato como textos da cultura possuidores de grande capacidade informativa em sentido amplo. Por meio dessa semiótica, serão constituídos os paradigmas para focar o objeto de estudo e alinhavar as três esferas de pesquisa (corpo, perfume e olfato). Essa tríade revela-se como uma das possíveis maneiras de manter os vínculos comunicativos interpessoais de proximidade

In the last decade, there has been a growing interest in the use of differential sensing for molecular recognition. Inspired by the mammalian olfactory system, differential sensing employs an array of non-selective receptors, which through cross-reactive interactions, create a distinct pattern for each analyte tested. The unique fingerprints obtained for each analyte with differential sensing are studied with statistical analysis techniques, such as principal component analysis and linear discriminant analysis. It was postulated that serum albumin proteins would be applicable to differential sensing schemes due to significant differences in sequence identity between different serum albumin species, and due to the wide range of hydrophobic molecules which are known to bind to these proteins. Consequently, cross-reactive serum albumin arrays were developed, utilizing hydrophobic fluorescent indicators to detect hydrophobic molecules. As such, serum albumin cross-reactive arrays were employed to discriminate subtly different hydrophobic analytes, and mixtures of these analytes, in the form of terpenes and perfumes, plasticizers and plastic explosive mixtures, and glycerides and adipocyte extracts. In this doctoral work, a detailed review of the field of differential sensing, and a thorough study of principal component analysis and linear discriminant analysis in various differential sensing scenarios, are given. These introductory chapters aid in better understanding the methods and techniques applied in later experimental chapters. In chapter 3, serum albumins, a PRODAN indicator, and an additive are shown to discriminate five terpene analytes and terpene doped perfumes. Chapter 4 describes an array with serum albumins, two dansyl fluorophores, and an additive which successfully differentiate the plasticizers found within the plastic explosives C4 and Semtex and simulated C4 and Semtex mixtures. Discrimination of these simulated mixtures was also achieved with this array in the presence of soil contaminants, demonstrating the potential real-world applicability of this sensing ensemble. Finally, chapter 5 details an array consisting of serum albumins, several fluorescent indicators, and a Grubb's olefin metathesis reaction, to differentiate saturated and unsaturated triglycerides, diglycerides, and monoglycerides. Mixtures of glycerides in adipocyte extracts taken from rats with different health states were then successfully discriminated, showing promise for clinical applications in differentiating adipoctyes from pre-diabetic, type 2 diabetic, and non-diabetic individuals. / text