Indiana University-Purdue University Indianapolis (IUPUI) / The study of job performance has been a high priority for organizational researchers and practitioners alike. Models of performance have acknowledged that it is affected by both individual differences and environmental factors and also that behaviors outside the job description, called citizenship performance, have value. Despite these acknowledgements, researchers have placed much more emphasis on understanding the influence of individual differences (rather than environmental characteristics) on citizenship performance. Counter to the emphasis on individual differences, the current study sought to evaluate the relationships between environmental characteristics and citizenship performance in the context of the Job Characteristics Model (JCM) and to determine whether the relationships could be both theoretically and empirically understood. Additionally, the relative importance of the environmental variables in the JCM were evaluated and compared to well-known individual difference predictors of citizenship performance. Finally, the current study sought to provide initial evidence for different patterns of relationships between the JCM variables and the three facets of citizenship performance. Undergraduate students employed for at least 20 hours per week were recruited for participation (n = 379) in a cross-sectional study, and data were analyzed using structural equation modeling and regression. Generally, model tests revealed that the JCM as configured performed poorly, though the variables did predict citizenship performance. When job satisfaction was added as another mediator in the model, results were slightly better. Regarding incremental validity, JCM variables were able to explain variance above and beyond the individual difference variables, providing additional support for the importance of the environment in understanding behavior. One implication of this is that practitioners may be able to justify changes to the work environment in an effort to increase citizenship performance. Future research should continue to explore the environment’s effects on citizenship.

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Les télétravailleurs de plusieurs centres d'appels au Québec ont fourni des données des questionnaires sur leurs diverses demandes au travail (mesurées par les facteurs de stress organisationnels, la charge mentale et la charge émotionnelle), les ressources au travail (mesurées par l'indépendance au travail, la participation et les relations avec les superviseurs) ainsi que pour les mesures des résultats de la satisfaction au travail, de l'engagement organisationnel et de l’intention de quitter. Les hypothèses structurées par le modèle Job Demands-Resources ont été testées à l'aide de méthodes corrélationnelles. Comme prévu, les ressources au travail étaient liées de façon significative à la fois à la satisfaction au travail et à l'engagement organisationnel perçu par l'échantillon. Les demandes au travail prédisaient la satisfaction au travail, mais elles n'étaient pas liées à l'engagement organisationnel. Les implications théoriques et pratiques de ces résultats ont été discutées. / Teleworkers from multiple call centers in Québec provided questionnaire data about their various job demands (measured by organizational stressors, mental load, and emotional load), job resources (measured by independence in the work, participation, and relationship with supervisors) as well as for outcome measures of job satisfaction, organizational commitment, and turnover intentions. Hypotheses structured by the JD-R model were tested using correlational methods. As predicted, job resources were significantly related to both job satisfaction and organizational commitment perceived by the sample. Job demands predicted job satisfaction, but they did not relate to organizational commitment. The theoretical and practical implications of these results were discussed.

Cheung Yuk Man. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2003. / Includes bibliographical references (leaves 124-137). / Abstracts in English and Chinese. / Abstract --- p.i / Acknowledgements --- p.iii / List of Figures and Note --- p.iv / Chapter Chapter 1 --- Introduction --- p.1 / Overview / Literature Review / Methodology / Chapter Chapter 2 --- "Background study: Meanings of life, work, and railway hobby in Japan" --- p.25 / Introduction / Meanings of life in Japan: Past and present / The possibility of finding an authentic ikigai: Hobby in Japan / General background of railway hobby and hobbyists in Japan / Conclusion: Justifying railway hobby as a legitimate ikigai / Chapter Chapter 3 --- Making sense of self: Relationship between work and hobby among different salaried men --- p.44 / Introduction / The loss of vocation: The impossibility to find an ideal job for railway hobbyists / The burden of prestige: Elite salarymen who must always focus on their work / Seeking a place for self: Different ways to maintain identity as hobbyists / Working alone: An ideal workplace for hobbyists? / Conclusion: Towards a common mentality of railway hobbyists / Chapter Chapter 4 --- Hobby as ikigai outside and inside of company --- p.65 / Introduction / Dealing with institutional rules: Crafting one's own time without violating rules / Power via peer support: Getting accepted among colleagues and superiors / Finding a place of self and for ikigai in everyday life / "Conclusion: Asserting a space for self in a ""groupist"" world of work" / Chapter Chapter 5 --- Negotiating ikigai as hobby within the family --- p.90 / Introduction / Difficulties and possibilities for hobbyists to find partners / Negotiating between wife and trains: From ideals to realities / Problems and issues in family life: From unification to separation / Conclusion: Searching for a self beyond the private sphere of family / Chapter Chapter 6 --- Conclusion --- p.111 / A lifelong journey for the hobby / Meanings of hobby among hobbyists / A possible trend in the future: Enjoying oneself alone / Appendix --- p.122 / Bibliography --- p.124

This dissertation investigates the relationship between work performance and the sense of coherence, using the salutogenesis approach and the influence of employees' biographical variables on work performance. The sense of coherence construct is discussed and conceptualised in terms of its comprehensibility, manageability and meaningfulness. Similarly, work performance is discussed and conceptualised in terms of its dimensions and dynamics. The integration of the literature study characteristics such as the cognitive, affective, conative and interpersonal characteristics were discussed. The research was conducted among 80 employees at a banking institution. The quality of life questionnaire and performance appraisal ratings were used. The relationship between biographical variables such as age, marital status, gender, qualifications, tenure, functional department and work performance were investigated. The results confirmed the empirical investigation that there was not a significant relationship between work performance and SOC. However, a significant relationship was found between job category and work performance, and between age and work performance. Finally, recommendations made for future research included using a bigger sample size in order to improve the generalisation of the findings to other organisational environments, and to further determine the relationship between other aspects of work performance (not just the KPAs) such as the human attributes of work performance and SOC. / Industrial and Organisational Psychology / M.A. (Industrial and Organisational Psychology)

The general aim of the research is to determine the relationship between personality traits as measured by the Customer Contact Styles Questionnaire (CCSQ 7.2) and work performance as measured by means of internal company data sources, of call centre agents. Recent literature indicates a significant relationship between personality traits and work performance. The emphasis in this research is on the factor analytical or trait approach of personality. The sample consisted of 300 call centre agents. The relationship between personality traits and work performance is discussed in terms of descriptive statistics, correlations and multiple regression analyses. The results indicate a relationship between the personality traits of analytical thinking, detail consciousness, conscientiousness, structuredness and work performance as measured by the level of financial incentives for call centre agents. This finding could be implemented in the selection and performance management of call centre agents. / Industrial & Organisational Psychology / M. Com. (Industrial Psychology)

The aim of this study is to investigate the validity of an assessment centre as a predictor of managerial training results. For this purpose, the assessment ratings of 77 white, male, middle managers, who had taken part in a Middle Management Assessment Centre (MMAC) in a South African service organisation, were compared to the results they achieved on a Senior Management Training Course. From the statistical analyses conducted, correlation coefficients, corrected for restriction of range, of -0, 03, 0,32 and 0,22 were obtained between the Overall Assessment Rating and a theoretical, practical and total grade criterion respectively. These results indicated that the MMAC was a valid predictor of practical and total course grades, but an invalid predictor of theoretical course grades. Explanations for the results obtained are provided and three recommendations are made concerning the use of the MMAC to predict training results. Directions for possible future research are also provided. / Die doel van hierdie studie is om die geldigheid van 'n takseersentrum as 'n voorspeller van bestuursopleiding resultate te ondersoek. Vir hierdie doel is die takseeraanslae van 77 blanke, manlike bestuurders, wat aan 'n takseersentrum vir middelbestuur in 'n Suid-Afrikaanse diensorganisasie deelgeneem het, met die resul tate wat hulle tydens 'n Senior Bestuur Opleidingskursus behaal het, vergelyk. Die statistiese ontleding wat uitgevoer is het korrelasiekoeffisiente, na regstelling vir die beperking van verspreiding (correction for restriction of range), van -0,03, 0,32 en 0,22 tussen die Totale Punt Beoordeling van die takseersentrum en drie opleidingskriteria opgelewer. Hierdie drie opleidingskriteria was 'n teoretiese-, praktiese-, en totale opleidingspunt onderskeidelik. Verduidelikkings vir die resultate wat behaal is word verskaf en drie aanbevelings word gemaak met betrekking tot die gebruik van die takseersentrum om opleidingsresultate te voorspel. Rigtings vir moontlike toekomstige navorsing word ook aangedui. / Industrial and Organisational Psychology / M.A. (Industrial Psychology)

The objective of this exploratory study was to conceptualise the constructs of psychological optimality in order to derive a definition of the concept and to compile a personality profile of the psychologically optimal individual. A sample of 200 employees in a large electricity utility were randomly selected. A psychometric battery comprising seven questionnaires was compiled and administered. The empirical investigation revealed four factors as indicative of psychological optimality. The factors comprise lntrapersonal dimensions, namely successful coping in stressful situations, an internal locus of control, and Interpersonal dimensions, namely interpersonal sensitivity and a commitment to society. It seems that work behaviour would be largely determined by the intra- and interpersonal behaviours. / Industrial and Organisational Psychology / M. Com. (Industrial Psychology)

Text in Afrikaans / Hierdie navorsing handel oor ouderdom en geslag as veranderlikes in die salutogenese paradigma. Die salutogenese paradigma het sy ontstaan en ontwikkeling aan verskeie navorsingsperspektiewe te danke. Daar is reeds op internasionale gebied breedvoerig navorsing oor hierdie paradigma gedoen. In die Suid-Afrika is die navorsing van Strumpfer en Wissing goed bekend. In hierdie navorsing is daar deur middel van faktorontleding gepoog om die onderliggende dimensies van die konstrukte gevoel van koherensie en geharde persoonlikheid bloot te le. Daar is onderskeidelik twee duidelike faktore vir beide konstrukte bepaal. Die faktore op die Lewensorientasievraelys (OLQ) het noue ooreenstemming getoon met die komponente betekenisvolheid en hanteerbaarheid (OLQ1 ), en verstaanbaarheid (OLQ2) soos deur Antonovsky (1987) bespreek. Die faktore op die "Personal Views Survey" (PVS) het ooreenstemming getoon met die komponente verbintenis en beheer (PVS1) en uitdaging (PVS2), soos deur Kobasa (1979) daargestel. Hierdie navorsingsresultate toon verder dat ouderdom wel die mate van gevoel van koherensie wat 'n individu mag ervaar, kan be"invloed. Alhoewel geslag in 'n mindere mate 'n invloed op die mate van gevoel van koherensie getoon het, behoort geslag (in perspektief van die totale steekproef beskou) nie 'n bepalende invloed uit te oefen nie. In terme van die mate van geharde persoonlikheid wat 'n individu mag ervaar, het ouderdom en geslag geen invloed getoon nie. Daar is ook geen interaksie-effek tussen ouderdom en geslag en die onderskeie konstrukte vasgestel nie. / This research project deals with age and gender as variables in the salutogenesis paradigm. The salutogenesis paradigm owes its origin and development to various research projects. Research in the international field has already been done on this paradigm on a wide sphere. The research of Strumpfer and Wissing is well known in South Africa. In this area of research an attempt is made through the analysis of factors to expose the underlying dimensions of the construct sense of coherence and the construct hardy personality. Two certain factors for both constructs have been indicated. The factors influencing the Orientation to Life Questionnaire indicated a close resemblance with the components of meaningfulness and manageability (OLQ1), and comprehensibility (OLQ2), discussed by Antonovsky (1987). The factors of the Personal Views Survey (PVS) demonstrated a similarity with the components commitment and control (PVS 1) and challenge (PVS2), as stated by Kobasa (1979). The results of this research demonstrates that age may well influence the measure of the sense of coherence which an individual may experience. Although gender indicated a minor measure of influence on the degree of sense of coherence, gender should not (in perspective of this research findings) have a deciding influence. Age and gender indicated no deciding influence in the measure of hardy personality experienced by an individual. Age and gender did not manifest any interaction in the various constructs. / Industrial and Organisational Psychology / M. Com. (Bedryfsielkunde)

A productive workforce is recognized as the primary resource for all organizations. Workforce training and constant retraining must be a priority. The trainers' role to add value in this process is recognised. The general aim of this research was to ascertain the correlation and difference between trainer competency and psychological optimisation. The following measurement instruments were used in the study - TCQ, POI, SOCq and SCS. This study was conducted among 57 trainers working for a large transport organisation. Through a literature survey, training and psychological optimisation were defined and a personality profile of the competent trainer integrated with that of the psychological optimal functioning individual. Through an empirical study, the correlation and difference between trainer competency and psychological optimisation were determined. Supporting evidence, although not enough, indicates a correlation between trainer competency and psychological optimisation, and a difference in psychological optimisation between the high and low trainer competency groups. / Industrial and Organisational Psychology / M. Admin. (Industrial Psychology)