No / Workers in public sector organisations might expect any threat to their physical and psychological safety and wellbeing to fall far short of any unreasonable risk. However, the evidence is by no means certain. One of the most persistent and prevalent organisational perils is work victimisation. A propensity towards this type of abuse in government organisations is most disturbing, since they remain a major employer, and hence, have a direct bearing on the occupational fates of a large and growing number of personnel. This paper provides a brief discussion of work victimisation and focuses attention one of its most unrepentant and enigmatic perpetrators, the corporate psychopath. The paper highlights some individual and institutional measures designed to enable employees to mitigate the risk of abuse by these victimisers.

This degree project has enquired about the experiences of deaf and hearing-impaired people in Sweden, in the context of cultural awareness within public sector organizations. The aim of the study was to find out if professionals within the public sector are culturally sensitive towards d/Deaf people and if the cultural, as well as the minority rights are considered by professionals who have d/Deaf clients.Initially, the data was planned to be collected through semi-structured qualitative interviews, however this method had to be changed as there were various difficulties in recruiting sign language interpreters. Therefore, the method of data collection for this study had to be adapted to the circumstances and an online survey with 25 open questions was created instead. This shift allowed participants to express their experiences and perceptions in writing.The results of the study suggest that the degree of cultural sensitivity among professionals within public sector organizations is varied, according to the experiences shared by the study participants. These findings offer small, but meaningful insights into the realities experienced by d/Deaf people in Sweden and into the practices of public sector professionals which may require adjustments based on the negative experiences expressed by most of the participants. This study and its findings present areas which may benefit from further studies in regard to maintaining a culturally responsive environment for all people within the organizations of the Swedish public sector.

Rural communities require means for obtaining access to affordable broadband infrastructure and services to meet their economic development, education, and quality of life objectives. Due to the comparatively low potential for return on investment in serving isolated rural communities, the private sector telecommunications providers have proved unwilling or unable to provide beyond the very basic services for rural communities. Private sector providers must maximize their return on investment as it is their responsibility to shareholders. Return on investment is maximized in urban areas as opposed to rural areas because the high capital cost per connection is higher in rural areas; the operating cost per connection is higher; and the revenues per connection tend to be lower. This thesis explores the feasibility of municipal and private sector provider strategic alliances as an approach to provisioning rural areas with improved telecommunications infrastructure and services. As a means of determining whether the possibility exists of a "meeting of the minds" between municipalities and private sector telecommunications providers, a series of interviews was conducted. Common themes from the interviews were analyzed for areas of mutual interest and of polarized perspectives. In pursuing an alliance model, communities may need to consider less than the optimal technological solution in exchange for the opportunity to exemplify the ability to collaborate with a willing private sector partner. The results suggest that, while the prospects for strategic alliances as an emerging business model appear dim, opportunities do exist for rural communities and small private sector companies to find mutual interest on an exceptional basis in developing strategies for access to telecommunications infrastructure and services. / Master of Science

No / Occupational health and safety (OHS) is under-researched in the sociology of work and employment. This deficit is most pronounced for white-collar occupations. Despite growing awareness of the significance of psychosocial conditions – notably stress – and musculoskeletal disorders, white-collar work is considered by conventional OHS discourse to be ‘safe’. This study’s locus is clerical processing in the UK public sector, specifically Her Majesty’s Revenue and Customs, in the context of efficiency savings programmes. The key initiative was lean working, which involved redesigned workflow, task fragmentation, standardization and individual targets. Utilizing a holistic model of white-collar OHS and in-depth quantitative and qualitative data, the evidence of widespread self-reported ill-health symptoms is compelling. Statistical tests of association demonstrate that the transformed work organization that accompanied lean working contributed most to employees’, particularly women’s, ill-health complaints.

No / The prevailing economic and budgetary climate is intensifying the search for methods and practices aimed at generating efficiencies in public sector provision. This paper investigates the increasingly popular bundle of techniques operating under the generic descriptor of lean, which promises to improve operational quality processes while simultaneously reducing cost. It offers a critical appraisal of lean as a fashionable component of public sector reform and challenges the received wisdom that it unambiguously delivers ‘efficiencies’. Quantitative and qualitative research in HM Revenue and Customs (HMRC) centred on employees' experiences has indicated the extent to which work has been reorganized along lean principles. However, employees perceive that changes in organizational processes and working practices have unintentionally generated inefficiencies which have impacted on the quality of public service. These suggested outcomes raise wider concerns as lean working is adopted in other public sector organizations.

No / The work was funded by the Leeds Social Science Institute.

Yes / Government organisations have been shifting to cloud-based services in order to reduce their total investments in IT infrastructures and resources (e.g. data centers), as well as capitalise on cloud computing’s numerous rewards. However, just like any other technology investments there are also concerns over the potential risks of implementing cloud-based technologies. Such concerns and the paucity of scholarly literature focusing on cloud computing from a governmental context confirm the need for exploratory research and to draw lessons for government authorities and others in order to ensure a reduction in costly mistakes. This paper therefore investigates the implementation of cloud computing in both a practical setting and from an organisational user perspective via three UK local government authorities. Through the qualitative case study enquiries, the authors are able to extrapolate perceived rewards and risks factors which are mapped against the literature so that emergent factors can be identified. All three cloud deployments resulted in varying outcomes which included key rewards such as improved information management, flexibility of work practices and also posed risks such as loss of control and lack of data ownership to the organisations. These findings derived from the aggregated organisational user perspectives will be of benefit to both academics and practitioners engaged in cloud computing research and its strategic implementation in the public sector.

Yes / Purpose – While the importance of leadership in various domains has been highlighted in the extant literature, effective leadership in the context of higher education sector has not been well addressed in the leadership scholarship. There is a need to address the challenge of leadership effectiveness in the education sector, including business schools, given the failures noticed in the sector attributed to poor-quality leadership. The purpose of this study was therefore to explore the factors that affected leadership in the context of higher education institutions. Design/methodology/approach – The research is exploratory in nature as the study critically reviewed extant literature surrounding leadership practices specifically from a public-sector context to identify factors affecting leadership effectiveness. Findings – The findings of the study pointed out that, regardless of the nation or organisation, leadership effectiveness is a factor that is dependent on how well the followers have accepted the leader. This indicates that, amongst the different challenges explored in this study, leadership effectiveness is not only a challenge by itself but is also affected by other challenges, including leadership practice and style. Research limitations/implications – This research provides a better understanding of the critical factors affecting leadership practice of deans of business schools and how the styles’ influence on leadership practice, the relationship between leadership practice and leadership effectiveness and how leadership style translates into leadership effectiveness. Originality/value – This research contributes to the growing body of knowledge surrounding leadership scholarship from a public-sector context about the challenges that affect leadership effectiveness in the context of HEIs and stimulates further investigation into those challenges.

This study explores the complexities of public sector communication in Region Stockholm, focusing on the reasons for the communicative decisions made to reach the public. Through qualitative interviews with communication professionals in the organisation, the study investigates the conditions they face, how they conceptualise their audiences (the public), and how this affects their communicative decisions, as well as what the consequences are following these communicative decisions. The study utilises a theoretical framework drawn from the concepts of the Montreal School’s perspective on the communicative constitution of organisation (CCO) and strategic communication, both through the theoretical lens of actor-network theory (ANT). Furthermore, these perspectives are combined with the concept of imagined audience.  This study identifies several conditions that influence both communication professionals’ communicative choices and their conceptualisation of the public. These include organisational structure, economic resources and digital affordances. This in turn shapes a dual perception of the public; as a homogeneous majority public conceptualised in relation to the organisation, possessing attributes such as Swedish-speaking and digital literacy, as well as diverse minority publics requiring tailored communication strategies outside ordinary day-to-day communication activities. Due to limited economic and structural resources, the organisation’s communication professionals tend to prioritise known groups (the general and homogeneous public) leading to the exclusion of the less familiar publics, which can be seen as problematic from a democratic perspective. This study contributes to the understanding of public sector communication through a novel perspective, highlighting the need to understand communication professionals’ perceptions of the public and the conditions in which they operate, with an emphasis on the democratic implications of inclusion and exclusion that follow.

The purpose of the study is to investigate the perceptions of Sri Lankan public sector accounting professionals regarding the impacts of successful implementation of accrual accounting on public financial management in Sri Lanka over the long term. Furthermore, this study intends to explore the barriers that hinder such successful implementation and recommendations for the successful maintenance of accrual accounting in Sri Lanka over the long term. This qualitative study collected data by conducting semi-structured interviews with Sri Lankan public sector accounting professionals. The sample was selected non-randomly using the purposive sampling method. Thematic analysis was used to systematically identify and analyze patterns, themes and trends in the qualitative data collected relating to accrual accounting reform in the Sri Lankan public sector. First, this study identified that while some government organizations have successfully implemented accrual accounting in Sri Lanka other organizations still are in the initial phase of adoption, indicating that the Sri Lankan public sector has yet not fully implemented accrual accounting successfully. Second, the study found that some of the reasons for delaying the successful implementation are, interdependency of government organizations, prevailing inappropriate government regulations and policies, implementation costs, outdated systems, complexity, lack of experience and knowledge of government employees in accounts divisions, lack of support from other parties and resistance to change. Third, this study found that the successful implementation would require changing government regulations and policies suitable to the accrual concept, enhancing digitalization in the public sector, increasing other institutional support, legalization of accrual-based accounting, promoting international collaborations, developing professional skills of accounting staff in the public sector and initiating step by step approach to minimize resistance to change. Fourth, the study found that accuracy, completeness, transparency, accountability, comparability, performance evaluation, risk management, asset liability management, income expenditure management and minimizing corruption, fraud and waste are diverse benefits in the short term by implementing accrual accounting in the Sri Lankan public sector. Through these benefits, informed decision-making, international recognition and collaboration, robust budgeting and financial planning, efficiency and effectiveness, and economic stability and development will be derived in the long term. Finally, this study found that Sri Lankan public sector accounting professionals perceive that accrual accounting brings more positive advantages in both the short term and long term through its successful implementation over the issues encountered by them currently. This study offers valuable insight for policymakers, administrators and other stakeholders involved in the Sri Lankan public sector by emphasizing the importance of strengthening the successful implementation of accrual accounting.