Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-08-29T19:59:07Z No. of bitstreams: 1 LuizEduardoLimaDeAndrade_DISSERT.pdf: 1411624 bytes, checksum: 0011e32071c925649836ded980f7d7ba (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-09-05T22:21:57Z (GMT) No. of bitstreams: 1 LuizEduardoLimaDeAndrade_DISSERT.pdf: 1411624 bytes, checksum: 0011e32071c925649836ded980f7d7ba (MD5) / Made available in DSpace on 2016-09-05T22:21:57Z (GMT). No. of bitstreams: 1 LuizEduardoLimaDeAndrade_DISSERT.pdf: 1411624 bytes, checksum: 0011e32071c925649836ded980f7d7ba (MD5) Previous issue date: 2016-05-13 / Introdu??o: A promo??o de uma Cultura de Seguran?a do Paciente (CSP) nas organiza??es de sa?de tem sido recomendada como uma pr?tica que contribui para a redu??o do risco de danos desnecess?rios associados ao cuidado de sa?de, por?m n?o h? evid?ncias das interven??es em sa?de p?blica que devem ser implantadas. O sistema de sa?de brasileiro regulou uma s?rie de medidas para este objetivo, por?m sua efetividade ainda n?o foi avaliada. Objetivo: Analisar o efeito do Programa Nacional de Seguran?a do Paciente (PNSP) na Cultura de Seguran?a do Paciente. M?todo: Trata-se de um delineamento quase-experimental com abordagem descritivo-anal?tica. A CSP foi avaliada em tr?s hospitais com diferentes perfis, tr?s meses antes (n=215) e quinze meses ap?s (n=450) a implanta??o do programa nacional de seguran?a do paciente. Utilizou-se um instrumento validado e adaptado ? realidade brasileira (Hospital Survey On Patient Safety Culture). A evolu??o da CSP foi avaliada por meio de 14 indicadores simples e 2 compostos. Resultados: A CSP teve evolu??o positiva de forma consistente ap?s a implementa??o do PNSP. Os hospitais melhoraram a CSP em 14 dos 16 indicadores avaliados, que incluem 11 das 12 dimens?es avaliadas, a Porcentagem de Respostas Positivas total, a m?dia da nota para a seguran?a do paciente e o ?ndice de CSP. O hospital que apresentou maior melhoria foi o estadual seguido do federal e privado, isto demonstra que o PNSP foi um indutor da homogeneiza??o dos servi?os prestados no Brasil, pois esta ordem era inversa do n?vel de cultura antes do PNSP. Conclus?o: O estudo evidencia uma melhoria consistente da CSP em hospitais ap?s o PNSP, apontando para a efetividade da regula??o nacional externa, que por sua vez aparentam ser moduladas pela variabilidade do contexto interno. / Introdution: Promoting Patient Safety Culture (CSP) in health organizations has been recommended as a practice that contributes to reducing the risk of unnecessary harm associated with health care, but there is no evidence of public health interventions They should be deployed. The Brazilian health system has regulated a series of measures for this purpose, but its effectiveness has not been evaluated. Objective: To analyze the effect of Patient Safety National Program (PNSP) on Patient Safety Culture. Method: This is a longitudinal quase-exprimental design with descriptive and analytical approach. The CSP was evaluated in three hospitals with different profiles, three months before (n = 215) and fifteen months (n = 450) the implementation of national patient safety program. We used a validated instrument and adapted to the Brazilian reality (Hospital Survey On Patient Safety Culture). The development of CSP was evaluated by simple indicators 14 and 2 compounds. Results: The CSP had positive developments consistently following the implementation of PNSP. Hospitals improved CSP in 14 of the 16 indicators assessed, including 11 of the 12 dimensions evaluated, the total Positive Response Percent, the average score for patient safety and the CSP index. The hospital with the highest improvement was the state followed by federal and private, it shows that PNSP was an inducer of improving of services in Brazil, since this order was reversed culture level before PNSP. Conclusion: This study shows a consistent improvement of CSP in hospitals after PNSP, pointing to the effectiveness of external national regulation, which in turn appear to be modulated by the variability of the internal context.

Made available in DSpace on 2014-12-17T14:13:42Z (GMT). No. of bitstreams: 1 TalitaPMD.pdf: 427809 bytes, checksum: 50a421cfac59e0568b8486623ec0f5ff (MD5) Previous issue date: 2009-08-07 / Introdu??o: Os idosos constituem os maiores consumidores dos servi?os de sa?de, especialmente os de reabilita??o, tornando imprescind?vel a avalia??o da qualidade da assist?ncia fisioterap?utica prestada. A satisfa??o do paciente tem sido considerada uma das melhores e mais eficazes formas de avaliar o cuidado e direcionar o provedor do servi?o para suprir as necessidades e expectativas do paciente-cliente. O objetivo deste estudo foi investigar os principais aspectos (preditores) que contribuem para a satisfa??o do paciente geri?trico com o tratamento fisioterap?utico ambulatorial. M?todos: Trata-se de um estudo com enfoque epidemiol?gico, transversal e descritivo de cunho explorat?rio. Foi utilizado o instrumento de avalia??o da satisfa??o do paciente com a fisioterapia, desenvolvido e validado para a popula??o brasileira por Mendon?a em 2007, com uma escala de satisfa??o do paciente composta por 23 itens. Os dados foram coletados na sala de espera de 29 cl?nicas de Fisioterapia da rede privada da capital do RN/Brasil e a amostra selecionada de forma n?o-probabil?stica constou de 221 pacientes com idade superior a 60 anos, que realizaram entre 5 e 60 sess?es de fisioterapia onde os dados foram coletados, deveriam ser usu?rios de plano de sa?de e ter condi??es cognitivas preservadas. Resultados: A an?lise fatorial indicou a exist?ncia de quatro fatores com autovalor maior que 1: intera??o pacienteterapeuta (7 itens) α = 0,901; acesso e atendimento de recepcionista e pessoal de apoio (8 itens) α = 0,888; ambiente f?sico e satisfa??o global (5 itens) α = 0,835; e conveni?ncia (3 itens) α = 0,711. Os itens com maiores escores de satisfa??o completa foram os contemplados nos aspectos de intera??o paciente-terapeuta, especialmente o respeito e a gentileza do fisioterapeuta. As associa??es realizadas atrav?s do teste do Qui-quadrado e regress?o log?stica bin?ria entre a satisfa??o do paciente e as vari?veis s?cio-demogr?ficas, percep??o do estado de sa?de e capacidade funcional demonstraram que a satisfa??o do paciente idoso associa significativamente com o sexo e estado civil. Os achados revelam que as mulheres mostram-se mais satisfeitas com a fisioterapia. Conclus?o: Os aspectos interpessoais demonstraram ser preditores relevantes para assist?ncia fisioterap?utica satisfat?ria, especialmente na popula??o idosa que requer aten??o al?m do suporte puramente t?cnico

Submitted by M?rden L?les (marden.inacio@ufvjm.edu.br) on 2016-07-07T23:47:14Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) paulo_henrique_cruz_ferreira.pdf: 2821217 bytes, checksum: 329372ee7884d45a7ca335ae5f127b1b (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2016-07-11T19:39:24Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) paulo_henrique_cruz_ferreira.pdf: 2821217 bytes, checksum: 329372ee7884d45a7ca335ae5f127b1b (MD5) / Made available in DSpace on 2016-07-11T19:39:24Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) paulo_henrique_cruz_ferreira.pdf: 2821217 bytes, checksum: 329372ee7884d45a7ca335ae5f127b1b (MD5) Previous issue date: 2015 / RESUMO Estudo de car?ter quantitativo e descritivo, que objetivou avaliar a qualidade da assist?ncia de enfermagem e a satisfa??o do cliente externo de um hospital p?lo, refer?ncia para a regi?o ampliada de sa?de. Para coleta de dados utilizou-se o instrumento adaptado e validado no Brasil, intitulado de Instrumento de Satisfa??o do Paciente (ISP). An?lises descritiva e univariada foram conduzidas. Dentre os clientes 53,4% era do sexo masculino, 43% com ensino fundamental incompleto, 52,9% casados, m?dia de idade de 53,3 anos, m?dia de interna??o hospitalar de 6,4 dias, 51,1% era a primeira interna??o na institui??o. Os resultados apontaram que na avalia??o dos tr?s dom?nios, percebemos que os clientes externos relataram satisfa??o com o cuidado de enfermagem recebido uma vez que obtivemos uma m?dia total de 3,7%, sendo que o dom?nio profissional foi o melhor avaliado seguido respectivamente pelos dom?nios de confian?a e educacional. Esperamos que tais resultados forne?am ferramentas para subsidiar a gest?o do servi?o de enfermagem da institui??o e forne?a subs?dios para a melhoria no processo de trabalho. / Disserta??o (Mestrado) ? Programa de P?s-gradua??o em Ensino em Sa?de, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2015. / ABSTRACT Study of exploratory and descriptive character, which aimed to evaluate the quality of nursing care and outpatient satisfaction of a pole hospital, a reference to the expanded health region. For data collection we used the adapted and validated instrument in Brazil, entitled Patient Satisfaction Instrument (PSI). Descriptive and univariate analyzes were conducted. Among the customers 53.4% were male, 43% had not completed elementary school, 52.9% married, average age 53.3 years, mean hospital stay of 6.4 days, 51.1% was the first hospitalization at the institution. The results show that the assessment of the three domains, we realize that external clients reported satisfaction with nursing care received since obtained an overall average of 3.7%, and the professional domain was the best evaluated followed respectively by domain confidence and educational. We hope that these results provide tools to subsidize the management of the institution's nursing service and provide subsidies to improve the work process.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-01-13T14:15:29Z No. of bitstreams: 1 IsisCristianeBezerraDeMeloCarvalho_DISSERT.pdf: 5032090 bytes, checksum: af6f72d632d3881cb23969bdd8a646ca (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-01-26T12:31:35Z (GMT) No. of bitstreams: 1 IsisCristianeBezerraDeMeloCarvalho_DISSERT.pdf: 5032090 bytes, checksum: af6f72d632d3881cb23969bdd8a646ca (MD5) / Made available in DSpace on 2017-01-26T12:31:35Z (GMT). No. of bitstreams: 1 IsisCristianeBezerraDeMeloCarvalho_DISSERT.pdf: 5032090 bytes, checksum: af6f72d632d3881cb23969bdd8a646ca (MD5) Previous issue date: 2016-08-30 / A mortalidade materno-infantil ainda ? um grave problema de sa?de p?blica no Brasil, apesar do amplo acesso a partos institucionalizados. A Organiza??o Mundial da Sa?de desenvolveu o Safe Childbirth Checklist, uma tecnologia potencialmente ?til para melhorar a qualidade da assist?ncia durante o parto e favorecer melhores resultados em sa?de. O objetivo deste trabalho ? adaptar culturalmente e validar a Lista de Verifica??o para o Parto Seguro da OMS para os hospitais brasileiros, pois a simples tradu??o entra em choque com pr?ticas cl?nicas nacionais consolidadas. Ap?s tradu??o para o portugu?s do Brasil, houve tr?s etapas de adapta??o e valida??o: 1- grupo nominal com painel de especialistas, sendo tr?s enfermeiras obstetras e seis m?dicas (tr?s obstetras e tr?s pediatras), que se realizou de forma presencial (duas primeiras vota??es) e finalizou a dist?ncia (vota??o final); 2- Confer?ncia de Consenso em dois Hospitais Universit?rios, em reuni?es ampliadas para todos os profissionais que utilizariam a lista; e 3- question?rio estruturado aos profissionais de sa?de (n=40) ap?s estudo piloto de 30 dias utilizando a lista. Os crit?rios da valida??o foram a validade de face e conte?do da lista, adequa??o aos protocolos nacionais, terminologia e viabilidade no contexto local. Na primeira etapa, todos os 29 itens foram aprovados ap?s 3 rodadas e algumas adapta??es nacionais (ex. teste r?pido para HIV em vez de CD4). Na segunda etapa, ocorreu acr?scimo de 24 itens e modifica??es em itens iniciais. Na terceira etapa, ocorreu a exclus?o de 3 itens n?o vi?veis, 2 itens sofreram jun??o e 1 item foi acrescentado devido a sua import?ncia cl?nica no contexto brasileiro. O processo de valida??o possibilitou a disponibiliza??o de uma Lista de Verifica??o para o Parto Seguro de 49 itens potencialmente ?til para o contexto brasileiro, apresentando ind?cios de validade e viabilidade para o contexto nacional que devem ser confirmados em estudos futuros com foco na efetividade ou validade de crit?rio. / Maternal and infant mortality is still a serious public health problem in Brazil, despite the broad access to institutionalized deliveries. The World Health Organization has developed the Safe Childbirth Checklist, a potentially useful technology to improve the quality of care during labor and to promote better health outcomes. The objective of this work is culturally adapt and validate the Checklist for the WHO Safe Childbirth for Brazilian hospitals, for the simple translation collides with consolidated national clinical practice. After translation into Portuguese of Brazil, there were three stages of adaptation and validation: 1 nominal group panel of experts, three obstetricians and six medical nurses (three obstetricians and three pediatricians), held in person (first two polls ) and completed the distance (final vote); 2 Consensus Conference in two University Hospitals, in extended meetings for all professionals who would use the list; and 3 structured questionnaire for health professionals (n = 40) after 30-day pilot study using the list. The criteria for validation were the face validity and list content, suitability for national protocols, terminology and viability in the local context. In the first stage, all 29 items were approved after 3 rounds and some national adaptations (eg. Rapid test for HIV instead of CD4). In the second stage, there was an increase of 24 items and changes in initial items. In the third stage, was the exclusion of nonviable 3 items, 2 items were joint and 1 item has been added due to their clinical importance in the Brazilian context. The validation process enabled the provision of a Checklist for Safe Childbirth 49 potentially useful items for the Brazilian context, with evidence of validity and feasibility of the national context which must be confirmed in future studies focused on the effectiveness or validity of criterion.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-04-03T19:26:48Z No. of bitstreams: 1 MariaQuiteriaBatistaMeirelles_DISSERT.pdf: 1550125 bytes, checksum: 2b21e1b16d2860faba1a42ff07af5ffd (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-04-04T22:36:40Z (GMT) No. of bitstreams: 1 MariaQuiteriaBatistaMeirelles_DISSERT.pdf: 1550125 bytes, checksum: 2b21e1b16d2860faba1a42ff07af5ffd (MD5) / Made available in DSpace on 2017-04-04T22:36:40Z (GMT). No. of bitstreams: 1 MariaQuiteriaBatistaMeirelles_DISSERT.pdf: 1550125 bytes, checksum: 2b21e1b16d2860faba1a42ff07af5ffd (MD5) Previous issue date: 2016-11-28 / O perfil epidemiol?gico da infec??o pelo HIV/aids no Brasil passou por mudan?as nos ?ltimos anos, sendo o fen?meno conhecido como feminiza??o da epidemia, caracterizado pelo aumento do n?mero de casos em mulheres em idade f?rtil e consequente aumento do risco de transmiss?o vertical. O estudo descreve o perfil epidemiol?gico das gestantes HIV+/aids no Rio Grande do Norte (RN) e no Brasil e analisa a qualidade dos dados dispon?veis no Sistema Nacional de Informa??o de Agravos de Notifica??o (SINAN). A qualidade dos dados dispon?veis foi avaliada segundo a completude dos registros, sendo classificada em excelente, regular e ruim. No estado do RN, avaliou ainda a presen?a de disson?ncia na notifica??o de gestantes e mulheres HIV+/aids entre os servi?os de Vigil?ncia Epidemiol?gica do RN e os dados dispon?veis no SINAN/DATASUS. Ademais, analisou o comportamento da s?rie hist?rica das gestantes HIV+/aids, no per?odo de 2000 a 2013, no Brasil, regi?es e unidades federativas, segundo ra?a/cor, realiza??o do pr?-natal, faixa et?ria e escolaridade. Para a an?lise da tend?ncia do coeficiente de gestantes HIV+/aids foi usado o m?todo de regress?o polinomial. Foram selecionados fatores contextuais relacionados com a epidemia e ap?s a realiza??o de uma regress?o linear m?ltipla, foram selecionados aqueles capazes de explicar o percentual de varia??o do coeficiente de gestantes HIV+/aids. No estado do RN, entre 2007 e 2014, os dados evidenciaram uma completude considerada excelente nas vari?veis s?cio demogr?ficas. J? para as vari?veis referentes ao pr?-natal e ao parto, variou de ruim a regular. Foi identificada disson?ncia na notifica??o de gestantes e mulheres HIV+/aids entre os servi?os de Vigil?ncia Epidemiol?gica do RN e os dados dispon?veis no SINAN/DATASUS. As gestantes HIV+/aids se caracterizaram por estarem na faixa et?ria reprodutiva, negras, escolaridade inferior a oito anos e residentes na zona urbana. No Brasil, no per?odo de 2000 a 2014, a maioria das vari?veis s?cio demogr?ficas obteve uma completude excelente, sendo regular para a maioria das vari?veis relacionadas ao pr?-natal e ao parto. Observou-se ainda que a epidemia tem um comportamento heterog?neo, seguindo uma tend?ncia crescente na maioria dos estados. Em rela??o ?s vari?veis ra?a/cor, realiza??o do pr?-natal, faixa et?ria e escolaridade, pode-se observar que as adolescentes que n?o fizeram pr?-natal, pretas e analfabetas tiveram um maior incremento m?dio anual no coeficiente de infec??o por HIV/aids. Entre os fatores contextuais quanto maior o n?mero de homens infectados por HIV maior foi o aumento no percentual de varia??o do coeficiente de infec??o de gestantes HIV+/aids. O incremento no IDHM e na Taxa de brancos/negros correspondeu a uma diminui??o no percentual de varia??o do coeficiente de infec??o de gestantes HIV+/aids. Conclui-se que os sistemas de informa??o embora permitam um conhecimento acerca das gestantes HIV+/aids, ? necess?rio otimizar a notifica??o dos casos, aumentar a completude e consequentemente a qualidade da informa??o produzida, seja em n?vel nacional, estadual ou municipal, diminuindo a disson?ncia entre os dados produzidos nesses tr?s n?veis. O perfil epidemiol?gico das gestantes HIV/aids reflete a vulnerabilidade social dessas mulheres, traduzido no incremento observado ao longo da s?rie hist?rica e nos fatores contextuais a ele correlacionados. / The epidemiological profile of HIV / AIDS infection in Brazil has undergone changes in recent years, the phenomenon known as feminization of the epidemic, characterized by the increase in the number of cases in women of childbearing age and consequent increase in the risk of vertical transmission. The study describes the epidemiological profile of HIV + / AIDS pregnant women in Rio Grande do Norte (RN) and Brazil and analyzes the quality of the data available in the National Information System for Notification Diseases (SINAN). The quality of the available data was evaluated according to the completeness of the records, being classified as excellent, fair and poor. In the state of the RN, it also evaluated the presence of dissonance in the notification of pregnant women and HIV + / AIDS women between the services of Epidemiological Surveillance of the RN and the data available in SINAN / DATASUS. In addition, it analyzed the behavior of the historical series of HIV + / AIDS pregnant women, from 2000 to 2013, in Brazil, regions and federative units, according to race / color, prenatal, age and schooling. For the analysis of the tendency of the coefficient of HIV + / AIDS pregnant women, the polynomial regression method was used. We selected contextual factors related to the epidemic and after multiple linear regression, we selected those capable of explaining the percentage of variation of the coefficient of HIV + / AIDS pregnant women. In the state of the RN, between 2007 and 2014, the data showed a completeness considered excellent in the socio-demographic variables. As for the variables related to prenatal care and delivery, it ranged from poor to regular. Dissonance was identified in the notification of pregnant women and HIV + / AIDS women between the services of Epidemiological Surveillance of the NB and the data available in SINAN / DATASUS. HIV + / HIV pregnant women were characterized by being in the reproductive age group, black, schooling less than eight years old and living in the urban area. In Brazil, from 2000 to 2014, most socio-demographic variables obtained excellent completeness, being regular for most variables related to prenatal and childbirth. It was also observed that the epidemic has a heterogeneous behavior, following a growing tendency in most states. In relation to the race / color, prenatal, age and schooling variables, it can be observed that adolescents who did not have prenatal, black and illiterate had a greater average annual increase in the coefficient of HIV / AIDS infection. Among the contextual factors, the higher the number of men infected with HIV, the greater the percentage of variation in the infection coefficient of HIV + / AIDS pregnant women. The increase in the HDI and the White / Black Rate corresponded to a decrease in the percentage of variation in the infection coefficient of HIV + / AIDS pregnant women. It is concluded that information systems, although they allow a knowledge about HIV + / AIDS pregnant women, it is necessary to optimize the notification of cases, increase the completeness and consequently the quality of the information produced, be it at the national, state or municipal level, reducing the dissonance Between the data produced at these three levels. The epidemiological profile of HIV / AIDS pregnant women reflects the social vulnerability of these women, reflected in the increase observed throughout the historical series and in contextual factors correlated to it.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-12-12T17:33:31Z No. of bitstreams: 1 JulianaMotaFerreira_TESE.pdf: 2586511 bytes, checksum: 541ae9e7da732f4f7939f6e4b0f4b8d4 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-12-13T17:02:34Z (GMT) No. of bitstreams: 1 JulianaMotaFerreira_TESE.pdf: 2586511 bytes, checksum: 541ae9e7da732f4f7939f6e4b0f4b8d4 (MD5) / Made available in DSpace on 2017-12-13T17:02:34Z (GMT). No. of bitstreams: 1 JulianaMotaFerreira_TESE.pdf: 2586511 bytes, checksum: 541ae9e7da732f4f7939f6e4b0f4b8d4 (MD5) Previous issue date: 2017-09-15 / Conselho Nacional de Desenvolvimento Cient?fico e Tecnol?gico (CNPq) / A Aten??o Prim?ria ? Sa?de (APS) possui quatro atributos essenciais: acesso de primeiro contato, continuidade e integralidade da aten??o, e coordena??o da assist?ncia; e mais tr?s atributos derivados: aten??o centrada na fam?lia, orienta??o comunit?ria e compet?ncia cultural. A identifica??o da presen?a e extens?o desses atributos ? importante para definir um servi?o como orientado para a APS, e permite verificar a associa??o entre estes e os resultados da aten??o sobre a sa?de da popula??o. Todavia, avaliar o servi?o de sa?de consiste apenas na fase inicial do processo de qualifica??o, devendo ser seguido pelo desenvolvimento de estrat?gias para a melhoria da qualidade da APS. Dentro desse contexto, o presente estudo teve como objetivo avaliar os atributos da APS em um munic?pio do Nordeste do Brasil, e descrever estrat?gias utilizadas em ?mbito nacional e internacional para melhoria dos servi?os. Foi realizado um estudo transversal descritivo para avaliar a presen?a e extens?o dos atributos da APS, por meio da aplica??o do instrumento PCATool-Brasil, sendo classificados como alto escore os atributos que obtinham valores iguais ou maiores que 6,6. A an?lise final mostrou pontua??o total m?dia de 6,88 ? 0,91. A pontua??o m?dia para o atributo essencial foi 6,61 ? 0,91 e para o atributo derivado foi 7,80 ? 1,30. O componente de primeiro contato-acesso mostrou m?dia baixa (3,76 ? 1,11), enquanto que o sistema de coordena??o de informa??es apresentou a maior pontua??o m?dia (8,06 ? 1,60). Em um segundo momento, foram realizadas duas revis?es da literatura, buscando descrever experi?ncias internacionais relacionadas a melhorias na APS, e estrat?gias utilizadas no Brasil para ampliar a qualidade dos resultados. A maioria dos estudos internacionais estavam relacionados ? coordena??o do cuidado, programas ou modelos para gerenciar as pr?ticas, e ferramentas de tecnologia. As estrat?gias descritas no Brasil foram, em sua maioria, direcionadas para promo??o da sa?de e preven??o de agravos, utilizando educa??o em sa?de, orienta??o farmac?utica e nutricional e recursos tecnol?gicos. Concluiu-se que a avalia??o dos atributos mostrou forte orienta??o para APS, considerando a acessibilidade como um grande desafio no Brasil. A revis?o das experi?ncias para melhoria da APS mostrou ser um mecanismo relevante na identifica??o de poss?veis solu??es para superar obst?culos e alcan?ar melhores resultados em sa?de. / Primary Health Care (PHC) has four essential attributes: first contact access, ongoing care, comprehensiveness and coordination of care, and three derivative attributes: family centeredness, community orientation, and cultural competence. The identification of the presence and extension of these attributes is important in defining a service as oriented to PHC, and allows for the verification of the association between these and the results of the delivered care on the targeted population?s health. However, to evaluate the health service consists of the initial phase of the qualification process, and must be followed by the development of strategies aimed at improving PHC quality. Within this context, the present study aims to evaluate the attributes of APS in a municipality in the Northeast of Brazil, and to describe strategies used at the national and international level to improve services. A cross-sectional and descriptive study was carried out to evaluate the presence and extent of attributes of APS, through the PCATool-Brazil instrument, being classified as high score the attributes that obtained values equal or greater than 6.6. The final analysis showed the total average score of 6.88?0.91. The average score for essential attribute was 6.61?0.91, and for the derived attribute was 7.80 ? 1.30. The first contact-access component showed low average (3.76 ? 1.11), while the coordination-information system showed the highest average score (8.06 ? 1.60). Second, two reviews of the literature were carried out, that sought to describe international experiences related to improvements in PHC, and strategies used in Brazil to increase the quality of outcomes. The majority of the international studies were related to the coordination of care, programs or models to manage the practices, and technological tools. The strategies described in Brazil were mostly directed at health promotion and disease prevention, using health education, pharmaceutical and nutritional guidance, and technological resources. It was concluded that the evaluation showed strong orientation to primary health care, considering accessibility as a great challenge in Brazil. The review of experiences to improve PHC has proven to be a relevant mechanism to identify possible solutions to overcome obstacles and achieve better health outcomes.

Made available in DSpace on 2014-12-17T14:47:07Z (GMT). No. of bitstreams: 1 JussaraPN.pdf: 862677 bytes, checksum: 1ea45865c41e2e534902a9bd38c2853e (MD5) Previous issue date: 2006-12-04 / Descriptive research aimed at evaluating the assistance offered to patients with venous ulcers, on lower limbs, attended by the Family Health Program (FHP) team, from the municipality of Natal/RN. The target population was composed of 74 patients with venous ulcers (VU), attended by the FHP teams in the 31 FHUs. The study was approved by the Ethics Committee of the Federal University of Rio Grande do Norte (protocol n.55/05). The data collection was performed in patients homes and in the FHUs, through structured interviews and physical examinations of patients with VU and non-participant observation during the changing of wound dressings in these Units and in users homes. The data was organized into an Excel electronic table and transported into the SPSS 14.0 program, for descriptive analysis on 2x2 contingency tables and inferential (Qui-Square &#967;2, Spearman Correlation, Binomial Proportion Test and p-value <0.05). The prevalence of VU (0.36/1000) in the target population (over 20 years of age) was greater than in the population registered in FHP (0.25/1000). We detected a greater prevalence in the age area of over 60 years (2.22/1000), with 2.98/1000 for females and 1.3/1000 for males (p-value=0.008). The sociodemographical and health characteristics of patients with VU revealed predominance of females (74.5%), elders over 60 years of age (67.6%), with fundamental education (74.3%), family earnings of up to 2 minimum wages (68.9%), retired (90.5%), ortostatic position (23.0%), inadequate sleep (59,9%), presence of CVI (100.0%), hypertension (44.6%) and diabetes (25.7%). As for the time of existence of the VU, 64.9% had over 1 year, and 35.1% less than 1 year), with predominance of one wound (67.6%). The changing of wound dressings is performed mostly at home, in and inadequate way, especially with incorrect cleaning techniques, likewise incorrect use of products and substances, and reduced participation of the FHP team on the evaluation and application of the dressing and choosing of products and substances. The compressive therapy is not part of therapeutic conducts for treatment in the FHUs. As for the evaluation of assistance to patients with VU, 90.5% were inadequate and only 9.5% adequate. The main inadequacy factors were the absence of: diagnosis (47.3%), consultation with and angiologist (63.5%), compressive treatment (100.0%), adequate optical therapy (98.62%), adequate dressing kit (70.3%), training for the changing of dressings (67.6%), following by the FHP team (51.4%) and performed exams (55.4%). We ve concluded that patients with VU mostly present now socioeconomical level and associated chronic diseases. Considering that assistance offered by FHP is non-systematic, fragmented, with no diagnosis planning, continual evaluation and evolution, we qualify the assistance as inadequate and with low level of solution, directly interfering on the maintenance of the VUs chronic state / Pesquisa descritiva que objetivou avaliar a assist?ncia prestada aos portadores de ?lceras venosas, em membros inferiores, atendidos pelas equipes do Programa Sa?de da Fam?lia (PSF), do munic?pio de Natal/RN. A popula??o alvo foi composta por 74 portadores de ?lceras venosas (UV), atendidos pelas equipes do PSF nas 31 USFs. O estudo obteve parecer favor?vel do Comit? de ?tica da Universidade Federal do Rio Grande do Norte (Protocolo n.55/05). A coleta de dados foi realizada domiciliarmente e nas USFs, por meio de entrevista estruturada e exame f?sico dos portadores de UV e observa??o n?o participante durante a troca de curativos nessas Unidades e domic?lios dos usu?rios. Os dados foram organizados em planilha eletr?nica Excel e transportados para o Programa SPSS 14,0, para an?lises descritiva em tabelas de conting?ncias 2x2 e inferencial (Qui-Quadrado -&#967;2, Correla??o de Spearmam, Teste de Propor??o Binomial e p-valor < 0,05). A preval?ncia de UV (0,36/1000) na popula??o alvo (a partir de 20 anos) foi maior que na popula??o cadastrada no PSF (0,25/1000). Detectamos uma preval?ncia maior na faixa et?ria a partir de 60 anos (2,22/1000), sendo 2,98/1000 no sexo feminino e 1,3/1000 no masculino (p-valor= 0,008). As caracter?sticas sociodemogr?ficas e de sa?de dos portadores de UV revelaram predomin?ncia do sexo feminino (74,5%), idosos a partir de 60 anos (67,6%), ensino fundamental (74,3%), renda familiar at? 2 SMs (68,9%), aposentados (90,5%), posi??o ortost?tica (23,0%), sono inadequado (59,5%), presen?a de IVC (100,0%), hipertens?o (44,6%) e diabetes (25,7%). Quanto ao tempo de exist?ncia da UV, 64,9% tinham mais de 1 ano, e 35,1% menos de 1 ano, com predomin?ncia de uma les?o (67,6%). A troca de curativos, em sua maioria, ? domiciliar, realizada de forma inadequada, destacando-se a t?cnica incorreta de limpeza, uso e associa??es tamb?m incorretas de produtos e subst?ncias, e pouca participa??o da equipe do PSF na avalia??o, realiza??o do curativo e escolhas de produtos e subst?ncias. A terapia compressiva n?o faz parte das condutas terap?uticas de tratamento de UV nas USFs. Quanto ? avalia??o da assist?ncia aos portadores de UV, 90,5% estavam inadequadas e apenas 9,5% adequadas. Os principais fatores de inadequa??o foram aus?ncia de: diagn?stico (47,3%), consulta com angiologista (63,5%), tratamento compressivo (100,0%), terapia t?pica adequada (98,62%), quite curativo adequado (70,3%), treinamento para troca de curativo (67,6%), acompanhamento pela equipe do PSF (51,4%) e exames realizados (55,4%). Conclu?mos que os portadores de UV, em sua maioria, apresentam baixo n?vel socioecon?mico e com doen?as cr?nicas associadas. Considerando que a assist?ncia prestada pelo PSF ? assistem?tica, fragmentada, sem diagn?stico, planejamento, avalia??o e evolu??o cont?nua, qualificamos a assist?ncia desenvolvida como inadequada e com pouco n?vel de resolutividade interferindo diretamente na manuten??o da cronicidade das UVs

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2015-12-03T23:35:14Z No. of bitstreams: 1 IsaianeDaSilvaCarvalho_DISSERT.pdf: 5021276 bytes, checksum: 7b072fef12163f4a5b11c723214a11dc (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2015-12-09T22:52:17Z (GMT) No. of bitstreams: 1 IsaianeDaSilvaCarvalho_DISSERT.pdf: 5021276 bytes, checksum: 7b072fef12163f4a5b11c723214a11dc (MD5) / Made available in DSpace on 2015-12-09T22:52:17Z (GMT). No. of bitstreams: 1 IsaianeDaSilvaCarvalho_DISSERT.pdf: 5021276 bytes, checksum: 7b072fef12163f4a5b11c723214a11dc (MD5) Previous issue date: 2014-11-14 / O estudo objetivou avaliar a qualidade da assist?ncia prestada ? m?e e ao filho durante o parto normal em maternidades p?blicas de Natal-RN, Brasil. Para tanto, desenvolveu-se de um estudo transversal, com abordagem quantitativa, em duas maternidades p?blicas municipais que prestam assist?ncia ?s parturientes de risco habitual (maternidades A e B). Participaram do estudo pu?rperas, cujo filho nasceu vivo, pela via transp?lvica, com idade gestacional entre 37 e 42 semanas, in?cio de trabalho de parto espont?neo ou induzido, e que apresentaram condi??es f?sicas e emocionais para responder aos questionamentos propostos. A amostra constituiu-se por 314 pu?rperas atendidas no per?odo de abril a julho de 2014. O instrumento de coleta de dados foi constru?do com base nas recomenda??es da World Health Organization para a assist?ncia ao parto normal e validado por ju?zes avaliadores, tendo a vers?o final obtido concord?ncia ?tima (k=0,96; IVC=0,99). Associado a tais recomenda??es, utilizou-se tr?s indicadores para avaliar a qualidade da assist?ncia ao parto normal: porcentagem de mulheres com trabalho de parto induzido ou submetidas ? cesariana eletiva (Indicador A); porcentagem de mulheres atendidas por um profissional de sa?de qualificado em trabalho de parto e parto (Indicador B); e ?ndice de Bologna (Indicador C). A pesquisa iniciou-se ap?s recebimento de parecer favor?vel do Comit? de ?tica em Pesquisa da Universidade Federal do Rio Grande do Norte sob n? 562.313 e CAAE: 25958513.0.0000.5537. Para an?lise das categorias relacionadas ?s recomenda??es da World Health Organization utilizou-se frequ?ncia absoluta e relativa e os testes Qui-quadradro de Pearson e Exato de Fisher compararam as diferen?as observadas entre as duas maternidades. Ademais, calculou-se a porcentagem dos indicadores A e B e por meio dos resultados obtidos pelo Indicador C a qualidade foi avaliada da seguinte maneira: quanto mais pr?ximo de 5 melhor a qualidade e quanto mais pr?ximo de 0 pior a qualidade, sendo a mediana (2,5) utilizada para classificar a assist?ncia em adequada ou inadequada e o teste U de Mann-Whitney para comparar as diferen?as de m?dias obtidas. Considerou-se em todos os testes estat?sticos n?vel de signific?ncia de 5%. Para as categorias da World Health Organization as diferen?as entre as maternidades foram identificadas quanto ao oferecimento de l?quidos por via oral (p=0,018), est?mulo a posi??es n?o supinas (p=0,002), exist?ncia de partograma (p=0,001), apoio ou acolhimento pelos profissionais de sa?de (p=0,047), infus?o intravenosa (p<0,001), posi??o supina (<0,001), uso de ocitocina (<0,001), restri??o h?drica e alimentar (p=0,002), e o fato do toque ser realizado por mais de 01 examinador (p=0,011), com piores resultados, em geral, para a maternidade B. Os indicadores A e B apresentaram percentuais de 13,09% e 100,00%, respectivamente. A m?dia geral do ?ndicador C foi igual 2,07 (?0,74). Houve diferen?a estatisticamente significativa entre as m?dias das maternidades (p<0,001). Faz-se necess?rio a implementa??o de melhorias e readequa??o do modelo obst?trico vigente, especialmente para a maternidade B, visto nessa institui??o ser evidenciada inadequa??o em diversos aspectos avaliados. / The practices developed in the everyday life of obstetric services are sometimes out of step with the recommendations of the public health policies. Accordingly, this research had the objective of assessing the quality of the care provided to women and children during cases of natural childbirth in municipal public maternity wards of the city of Natal/RN, Brazilian Northeast. We developed a cross-sectional and quantitative study in two maternity wards that provide care actions to pregnant women at regular risk (maternity wards A and B). The participants were 314 puerperal women who were treated during the period between April and July 2014, whose children were born alive, through transpelvic way, with spontaneous or induced beginning of labor and that showed physical and emotional conditions to respond to the proposed questions. The data collection instrument was constructed on the basis of the recommendations of the World Health Organization focused on the care of normal childbirth and validated by skilled judges, and the final version has obtained optimum agreement (k = 0,96; IVC = 0,99). Associated with these recommendations, we used three indicators: percentage of women with induced labor or subjected to elective cesarean section (Indicator A); percentage of women served by a qualified health professional during labor and childbirth (Indicator B); and Bologna Index (Indicator C). The research obtained a favorable opinion of the Research Ethics Committee from the Federal University of Rio Grande do Norte, under the n? 562.313 and Certificate of Presentation for Ethics Appreciation: 25958513.0.0000.5537. The analysis of categories related to the recommendations of the World Health Organization was conducted by means of absolute and relative frequency and the Chi-square Pearson?s and Fisher?s exact tests made the comparison of the differences observed between the two maternity wards. Furthermore, we calculated the percentage of the indicators A and B and with the results of the Indicator C, the quality was assessed as follows: the closer to 5, the better will be the quality, and the closer to 0, the worst will be the quality, and the Mann-Whitney U test was used to compare the differences of the obtained averages. The significance level of 5% was considered in all statistical tests. The differences between the maternity wards were identified with regard to the provision of liquids orally (p=0,018), stimulus for non-supine positions (p=0,002), existence of partograph (p=0,001), support or welcoming by health professionals (p= 0,047), intravenous infusion (p<0,001), supine position (p<0,001), use of oxytocin (p<0,001), food and liquid restriction (p= 0,002) and, lastly, the fact of the touch is performed by more than 1 examiner (p=0,011). The indicators A and B showed percentages of 13,09% and 100%, respectively. The overall average of the Indicator C was equal to 2,07 (? 0,74). There was a statistically significant difference between the averages of the maternity wards (p<0,001). The care actions provided during the process of labor and childbirth is inappropriate, especially in the maternity ward B. It is necessary to implement improvements and redesign the obstetric model in force

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-04-01T19:24:53Z No. of bitstreams: 1 KeliennyDeMenesesSousa_DISSERT.pdf: 2912927 bytes, checksum: da3fe5f8dccb691c767772b606f08085 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-04-06T22:26:10Z (GMT) No. of bitstreams: 1 KeliennyDeMenesesSousa_DISSERT.pdf: 2912927 bytes, checksum: da3fe5f8dccb691c767772b606f08085 (MD5) / Made available in DSpace on 2016-04-06T22:26:10Z (GMT). No. of bitstreams: 1 KeliennyDeMenesesSousa_DISSERT.pdf: 2912927 bytes, checksum: da3fe5f8dccb691c767772b606f08085 (MD5) Previous issue date: 2015-06-01 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES / Os servi?os de Reabilita??o F?sica (RF) t?m import?ncia fundamental no enfrentamento da epidemia global dos Acidentes de Tr?nsito (AT). Considerando as in?meras sequelas f?sicas e sociais dos sobreviventes, problemas de qualidade no acesso ? RF constituem um agravo ? recupera??o das v?timas. Faz-se necess?rio implementar a gest?o da qualidade destes servi?os, avaliando dimens?es priorit?rias e intervindo nos seus fatores determinantes, a fim de garantir RF dispon?vel em tempo e condi??es oportunas. Objetivou-se identificar barreiras de acesso ? RF considerando a percep??o das v?timas de AT e dos profissionais de sa?de, bem como estimar o acesso ? RF e seus fatores associados. Trata-se de uma pesquisa quali-quantitativa de natureza explorat?ria desenvolvida em Natal/RN com entrevistas semiestruturadas a 19 profissionais de sa?de e de inqu?rito telef?nico a 155 v?timas de AT. Para explorar as barreiras de acesso os discursos foram transcritos e analisados com o software Alceste, vers?o 4.9. Durante as entrevistas utilizou-se a seguinte pergunta norteadora: ?Que barreiras dificultam ou impedem o acesso ? reabilita??o f?sica para v?timas de acidentes de tr?nsito??. A denomina??o das classes e eixos resultantes do Alceste foi realizada por consulta ad hoc a tr?s pesquisadores externos com posterior consenso da denomina??o mais representativa. Realizou-se an?lise multivariada da influ?ncia das vari?veis do acidente, sociodemogr?ficas, cl?nicas e assistenciais sobre o acesso ? RF. As associa??es que apresentaram p<0,20 na an?lise bivariada foram submetidas ? regress?o log?stica, passo a passo, com p<0,05 e Intervalo de Confian?a (IC) de 95%. As principais barreiras identificadas foram: ?Regula??o burocr?tica do acesso?, ?Demora para o acesso?, ?N?o encaminhamento p?s-cirurgia? e ?Inefici?ncia dos servi?os p?blicos?. Essas barreiras foram distribu?das em um modelo te?rico constru?do a partir do diagrama de causa-efeito, no qual se observou que o acesso insuficiente ? RF ? produto das causas associadas ? estrutura organizacional, processos de trabalho, profissionais e usu?rios. Constru?ram-se dois modelos de regress?o: ?Acesso geral ? RF? e ?Acesso ao servi?o p?blico de RF?. Obtiveram acesso ? RF 51,6% dos usu?rios, sendo 32,9% na rede p?blica e 17,9% no servi?o privado. O modelo de regress?o ?Acesso Geral ? RF? foi composto pelas vari?veis ?Renda Familiar? (OR: 3,7), ?Trabalhador informal? (OR: 0,11), ?Desempregado? (OR: 0,15), ?Necessidade percebida de RF? (OR:10,0) e ?Encaminhamento para RF? (OR: 27,5). O modelo ?Acesso ? RF no servi?o p?blico? foi representado pelo ?Encaminhamento para RF? (OR: 23,0) e ?Plano Privado de Sa?de? (OR: 0,07). Apesar da conhecida influ?ncia dos determinantes sociais sobre o acesso aos servi?os de sa?de, situa??o de dif?cil controle pela gest?o p?blica, este estudo encontrou que os processos organizativos e burocr?ticos estabelecidos na assist?ncia em sa?de determinam sobremaneira o acesso ? RF. As falhas no acesso sinalizam a import?ncia do problema, e os fatores associados apontam para interven??es na gest?o do cuidado integral, a fim de melhorar a qualidade e o acesso ? reabilita??o f?sica e evitar prolongamento desnecess?rio do sofrimento dos sobreviventes da epidemia de AT. / The Physical Rehabilitation services (PR) are of fundamental importance in combating the global epidemic of Traffic Accidents (TA). Considering the numerous physical and social consequences of the survivors, quality problems in access to PR are a hazard to recovery of victims. It is necessary to improve the management of quality of services, assessing priority dimensions and intervening in their causes, to ensure rehabilitation available in time and suitable conditions. This study aimed to identify barriers to access to rehabilitation considering the perception of TA victims and professionals. The aim is also to estimate the access to rehabilitation and their associated factors. This is a qualitative and quantitative study of exploratory nature developed in Natal / RN with semi-structured interviews with 19 health professionals and telephone survey to 155 victims of traffic accidents. To explore barriers to access the speeches were transcribed and analyzed using the Alceste software (version 4.9). During the interviews used the following guiding question: ?What barriers hinder or prevent access to physical rehabilitation for victims of traffic accidents??. The names of classes and axes resulting from Alceste was performed by ad hoc query to three external researchers with subsequent consensus of the most representative name of analysis. We conducted multivariate analysis of the influence of the variables of the accident, sociodemographic, clinical and assistance on access to rehabilitation. Associations with p <0.20 in the bivariate analysis were submitted to logistic regression, step by step, with p <0.05 and confidence interval (CI) of 95%. The main barriers identified were: ?Bureaucratic regulation?, ?Long time to start rehabilitation?, ?No post-surgery referral? and ?inefficiency of public services?. These barriers were divided into a theoretical model built from the cause-effect diagram, in which we observed that insufficient access to rehabilitation is the product of causes related to organizational structure, work processes, professional and patients. Was constructed two logistic regression models: ?General access to rehabilitation? and ?Access to rehabilitation to public service?. 51.6% of patients had access to rehabilitation, and 32.9% in public and 17.9% in the private sector. The regression model ?General access to rehabilitation? included the variables Income (OR:3.7), Informal Employment (OR:0.11), Unemployment (OR:0.15), Perceived Need for PR (OR:10) and Referral (OR: 27.5). The model ?Access to rehabilitation in the public service? was represented by the ?Referral to Public Service? (OR: 23.0) and ?Private Health Plan? (OR: 0.07). Despite the known influence of social determinants on access to health services, a situation difficult to control by the public administration, this study found that the organizational and bureaucratic procedures established in health care greatly determine access to rehabilitation. Access difficulties show the seriousness of the problem and the factors suggest the need for improvements in comprehensive care for TA survivors and avoid unnecessary prolongation of the suffering of the victims of this epidemic.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-03-21T18:34:54Z No. of bitstreams: 1 MabelMendesCavalcanti_DISSERT.pdf: 1030603 bytes, checksum: d08cb93653c93a011d5a53d2d6f4c87f (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-03-27T23:35:53Z (GMT) No. of bitstreams: 1 MabelMendesCavalcanti_DISSERT.pdf: 1030603 bytes, checksum: d08cb93653c93a011d5a53d2d6f4c87f (MD5) / Made available in DSpace on 2017-03-27T23:35:54Z (GMT). No. of bitstreams: 1 MabelMendesCavalcanti_DISSERT.pdf: 1030603 bytes, checksum: d08cb93653c93a011d5a53d2d6f4c87f (MD5) Previous issue date: 2016-10-14 / Introdu??o: Os servi?os de sa?de t?m crescente uso de tecnologias e processos complexos que oferecem riscos elevados durante o cuidado ao paciente. M?todos prospectivos de identifica??o e redu??o de riscos podem ser ?teis, por?m h? pouca descri??o de sua aplica??o no contexto brasileiro. Objetivo: esse estudo objetiva analisar, identificar e priorizar as falhas no processo de dispensa??o de medicamentos em um hospital universit?rio, com propostas de a??es para redu??o do risco das falhas priorizadas. M?todo: trata-se de um estudo descritivo, desenvolvido em um hospital universit?rio, com uso do HFMEA segundo a Veteran Affairs, aplicado por equipe multiprofissional, durante 3 meses. Foram identificados e analisados modos de falha no processo de dispensa??o de medicamentos, segundo crit?rios de gravidade, frequ?ncia, criticidade, chance de detec??o e exist?ncia de medidas preventivas. Com as falhas priorit?rias, foi realizada an?lise das causas e plano de gerenciamento e monitoramento dos riscos. Resultados: destacaram-se 21 modos de falha na dispensa??o de medicamentos. Os subprocessos com maiores falhas foram, em ordem decrescente, ?separa??o do medicamento? (06), ?prepara??o da dose? (06), ?avalia??o da prescri??o? (03), ?unitariza??o dos medicamentos? e ?entrega da dose? (02), ?libera??o do medicamento? (01) e ?confer?ncia da dose? (01). Tr?s dessas falhas foram selecionadas para an?lise e interven??o: identifica??o errada do medicamento (na unitariza??o), medicamento separado diferente do prescrito (na separa??o do medicamento) e atraso na entrega de dose (na entrega da dose). Ap?s a an?lise das causas, estabeleceu-se algumas interven??es necess?rias, a saber: auditoria para avaliar a ades?o ao protocolo do subprocesso ?unitariza??o? e divulga??o dos resultados, constru??o de um protocolo operacional padr?o para o armazenamento de medicamentos com som e grafia semelhantes e implanta??o do protocolo de seguran?a na prescri??o, uso e administra??o de medicamentos. Conclus?o: o estudo permitiu analisar o processo de dispensa??o de medicamentos, onde identificou-se as poss?veis falhas que pudessem aumentar o risco de eventos adversos nessa etapa do processo de medica??o. O HFMEA foi ?til para auxiliar o grupo multidisciplinar a entender melhor as fragilidades no processo de trabalho e favoreceu a percep??o de falhas espec?ficas do contexto do hospital participante, al?m de auxiliar na prioriza??o de interven??es corretivas e possibilidade de melhorias para seguran?a na dispensa??o de medicamentos. / Introduction: health services have increasing use of complex technologies and processes that provide high risks for patient care. Prospective methods of identification and risk reduction can be helpful, but there is little description of your application in the Brazilian context. Objective: this study aims to analyze, identify and prioritize failures in the drug dispensing process in a university hospital, with proposals for actions to reduce the risk of prioritized failures. Method: it is a descriptive study, developed in a university hospital, using the HFMEA according to Veterans Affairs, implemented by multidisciplinary team for 3 months. They were identified and analyzed failure modes in the drug dispensing process, according to their severity and frequency, from the priority analysis of causes, management and monitoring of risks. Results: the highlights 21 ways to fail in dispensing drugs. Subprocesses with major failures were, in descending order, separation of the product (06), prepare the dose (06), evaluation of the prescription (03), unitarization of drugs and delivery of the dose (02), the drug release (01) and conference dose (01). Three of these failures were selected for analysis and intervention: "misidentification of medicine" (unitarization), "different separate drug's prescribed" (separation of the product) and "delay in dose delivery" (the drug release). After the analysis of the causes, we established some necessary interventions, namely: audit to assess adherence to the sub-process protocol "unitarization" and dissemination of results, construction of a standard operating protocol for storing medicines with sound and the like spelling and implementation of the security protocol in prescription, use and administration of medications. Conclusion: the study allowed us to analyze the process of dispensing drugs, where we identified the possible failures that could increase the risk of adverse events in this stage of the medication process. HFMEA was useful to assist multidisciplinary group better understand the weaknesses in the work process, which can help to faults, and assists in prioritizing corrective interventions and possible improvements to safety in dispensing drugs.